text: SUNFLEET CUSTOMER SERVICE SUCKS, NOT ALL, BUT A LOT OF THEM WHO ANSWER THE CALL HAVE NO IDEA HOW TO HELP CUSTOMERS. AND THEIR COLLABORATION WITH COLLECTIA MAKES THINGS WORSE. BAD IMAGE FOR THE COMPANY. I had a nightmare dealing with Sunfleet because of a bill that they sent to my old address. I got multiple letters from Collectia also regarding this bill. Ive been a customer with them for a while and always paid my bills on time. In this situation, it was their fault to send the bill to the old address, and then when i tried to call them to sort this out, i got connected to different support persons, one among them was extremely rude and  mean. When i called sunfleet they asked me to call collectia and when i called collectia they sent me to Sunfleet. This dance kept going on for nearly 4 months. Then i got hold of someone from Sunfleet who registered a case and after some weeks the issue got resolved. In the meanwhile i also sent a bunch of emails hoping someone would atleast sort my issue through email, but i go no response. Their customer service and the billing department are not connected, we cannot talk to the actual people who can solve the issue for the customer. Their customer service set up in general SUCKS! And their collaboration with Collectia makes things worse. All representatives from collectia who i spoke to were simply horrible, like they didnt have a ounce of energy to help customers, all they wanted is for everyone to blindly pay their bills. Always easy for such companies to do nothing, be lazy and suck money from people who have to work hard to make it. Overall a nightmare. When this bill was settled, i took a deep breath, was glad it was over, and i told myself NEVER AGAIN ANYTHING TO DO WITH SUNFLEET and Collectia!! 