text: Our experience at Djurgårdsbrunn is usually great, so we were really looking forward to our dinner date last Thursday (March 16th). Unfortunately, this experience was not as good as our previous visits. We received a great welcome and were shown to a nice table off to the side by a fish tank. The atmosphere was perfect and we were pleased with the help we received regarding questions we had about the menu and drink selection. After we were served our main course, however, it was as if our waiter completely forgot about us and it was impossible to get his attention!  Our booking was 18:00-20:30, and although we were served our main course around 19:00, we didn't get the cheese plate until 19:40. Our server placed the cheese plate on our table and rushed away, promising to return to explain what cheeses were on the plate. I am pregnant, so we were concerned about whether the cheeses were pasteurized. After 10 minutes, our server had not returned and was busy serving drinks to other guests, seemingly oblivious to our multiple verbal and physical attempts to get his attention. We ended up hailing a server from a different part of the restaurant and he was able to help us.  At this point, it was 20:10 and we were still waiting on dessert. We had planned to go to the theater after our dinner and it was looking like there was no way we would be able to make it in time, so we hailed another waiter (ours still hadn't returned to us) and explained that we needed to leave soon and would appreciate our check along with dessert. He was courteous and returned shortly afterward with our check and a to-go bag with a couple of truffles.  He must have passed along our request to our original waiter who finally came to our table again with a card reader to take our payment. He didn't really ask anything about our dining experience and wasn't very concerned when we mentioned we needed to leave soon and would like our dessert.  The time had come where we needed to arrange for a taxi to make it to the theater in time, and still no sign of dessert, but we got up anyway to collect our coats and leave. As we were putting on our coats, the waiter who had kindly helped us when our original waiter was ignoring us was running out with our desserts, and although we thanked him for his help, we couldn't stay to enjoy them.  All in all, we started the dinner with a nice experience and ended it with a very poor and stressed experience. For a 2.5 hour dinner booking, surely it is not customary for a patron to wait for an entire hour after the main course to receive the dessert? The only reason we could see for our waiter to ignore us but remain attentive to his other tables was the fact that we weren't ordering much alcohol (considering I'm pregnant). Surely we still deserve good service even though we aren't racking up an expensive drinks bill? Surely the waiter is expected to check in with us every 15-20 minutes to make sure we are ok, or at the very least notice if we are waving our hands at him from afar? If we had sat and waited to complete our meal at our waiter's pace, we would not have received our dessert and finished our meal until well last 20:30, probably not until 21:00. Dining for 2.5 hours with good service can be a lively experience, but being held hostage and being ignored for that long was extremely unpleasant and was not what we had looked forward to, especially considering this was our last date night before we have our baby and therefore a special occasion.  I don't enjoy leaving negative reviews, but we really do normally enjoy Djurgårdsbrunn so I hope this review is helpful. We don't know if we will return after this experience but maybe our review will make another patron's experience better.  Thank you for your time, Lana Ankarcrona Lana.marie@live.com 072-311 19 41 