text: The worst customer experience I ever had with a Swedish company. When I ordered my sofa, I wrote in the comment box that I need to be called 5 min before they deliver it. They sent me a message including a link that I could track the truck  the same day. That day I asked my boyfriend to come to my place to help me with carrying the sofa upstairs. He took half a day off to help me with that. It was only 10 min to our delivery but suddenly the tracker link changed the time to 41 min and it showed that they have one more delivery before mine. Both I and my boyfriend checked the link from 2 different mobiles and it stayed the same time. 5 min later I checked the link again and the status stayed " Kunde inte levereras" !! We were so confused because I did not even get a call and how is it possible to change the status from 41 min to " Kunde inte levereras" in 5 min!!? I called the customer service but 28 people were in the queue before me. Waited more than 30 min to talk to CS. Explained everything to her, she said book another time!!! I explained that my boyfriend will travel abroad the same night, I am student and I do not have any help to carry the furniture to my apartment (You have to pay extra 399kr to them for carrying the furniture to your apartment). She said she will call the driver to see if they can deliver it on the same day and she will call me back. Guess what, she never called back!!!!! I sent an email with all the details along with frustration because my boyfriend had to go back to work after the lunchtime. They answered after 2 pm that they are sorry for inaccuracy in their system, I can book another time but I should pay for the delivery to my apartment or if I would like to cancel my order, it will cost 595 kr plus the administration fee that I already paid is gone. Furniturebox should take the responsibility for their system malfunction and compensate waisting 2 people's time, the stress they gave us and not be delivering in the promised time otherwise I will contact "Konsumentverket".