I believe Primecar needs to rethink their office lay out and how they welcome new customers! The office is laid out so that you come right in and immediately you feel as if you are disturbing everyone. And if all are working on a specific project then it takes a few minutes before a face pops up and asks what you need. Also getting a hold of whom you need to speak with on the phone is another nightmare in the making. I found the whole experience cold and uninviting of a return visit if I don't absolutely have to. Primecar does great work and I am pleased with the out come, but customer service and customer care while there was below my expectations!