Lack of customer service. Force automatic payment and bonding for a year. Hygiene is not a policy. The members are suckers as well; gears can almost never be found where they belong. Toilet paper can be found on random spots, weird smells etc ... Only if you really need to be able to visit a gym 24/7 at several facilities (as no other chain gym company that I know of offers this), consider this crap company, otherwise pay a service delivering company who cares about their customers. 