Earlier this autumn I had had a very pleasant dinner at your restaurant and therefore returned for dinner with my friend last Friday. Unfortunately, this time around the experience was far from pleasant.  Upon arrival we weren't greeted by the staff. After waiting for quite a while we approached the waitresses (who were gathered near by) asking to be seated. They were resistant but one of them eventually left to find the hostess, who showed up later telling us that she'll need a few minutes to set up our table. We got seated 20 minutes past our original booking time.  Throughout the evening we were served by several waitresses whom none of which were attentive or friendly, and many of them weren't familiar with the menu. Service we received didn't make us feel taken care of and prevented us from enjoying our evening to the fullest.  The food was another major disappointment especially when compared to my former visit. We didn't feel that we received the value for our money. Furthermore, my salmon was served with gravy, which was not specified on the menu. I did not order gravy in the first place and was not notified about this addition at any point during the ordering of the dish.  Currently, I have two completely different experiences from your restaurant, but because of the latest visit I can no longer recommend your restaurant and will sadly not return either.  I hope this criticism will help you to improve the consistency and quality of the service and food you offer. 