We have ordered our Christmas trees from you for ten years, and up until this year everything was perfect. This year, however, everything was poor enough that we will not be ordering from you again. The tree did not come on the day it was meant to - in fact the delivery was cancelled late in the evening, after we had waited up for it. It came the next day, again very late, and the delivery driver asked me if I would lie for him if the company called: he wanted me to say that the tree had not been delivered yet (I'm guessing he wanted more overtime pay). The tree was not the size we requested, and had not been trimmed at the trunk. In fact, the bottom of the trunk was painted over. We were obliged to trim it. On top of this, it was in quite poor condition, and was not drinking water. As a result, the needles started dropping off almost immediately. By the time Christmas was over, the tree was drooping alarmingly, and we had to take the ornaments off early.  We were very disappointed, and so were our children. Never again. 