text: Please include your or your childs name, address, and e-mail address when you contact us. We encourage you to promptly update your or your childs Personally Identifiable Information if it changes. You may ask to have the information on yours or your childs account deleted or removed and request that we no longer have contact with your child; however, because we keep track of past transactions for as long as is reasonably necessary, you cannot delete information associated with past transactions on this Website. In addition, it may be impossible to completely delete your information without some residual information because of backups.