No Negative
 Staff were charming which makes a difference in a big hotel like this Great location for my purpose Novotel Hammersmith was spotless Lot of facilities I probably could have used if staying longer than 1 night Lifts quick and efficient plenty of them considering it was busy and I was on 8th floor Air con in room was good not too noisy like some places I have stayed and easy to operate The bed was very comfortable and 4 pillows were provided 2 which were a great design with pivotal fold in centre En suite was spotless and towels were larger than some places Free bottles of Avian still water were provided in mini fridge as well as lockable mini safe 