 I was told there was a shuttle to the hotel from the airport Could not find it Was told I could get there by train but there was nobody to talk to and find out which one Took several hours to get to the hotel after arriving 
 The staff were incredibly good and so helpful I had to get up very early the next morning to catch a flight At 0330 I was in the lobby trying to keep my eyes open when the gentleman behind the desk took one look at me and asked if I would like a cup of coffee but thinking I needed at least a dozen cups He went and made me coffee and served it to me in the lobby with that wonderful Austrian graciousness The room was perfect Lovely hotel 