 I would have rated 1 5 but not available on here This is based on a 225 per night room charge The level of service expected and quality of all facilities is concomitant with the charges levied Reception staff Poor customer service Leaving customers waiting to be served Marco was particularly ignorant Ignoring me part way through checkin to take a phone call Again at checkout 4 customers waiting 2serving Then one walks off after completing a customer Another girl turns up No acknowledgement of waiting guests Then messes around 4 staff around reception counter Only one serving All of this can be verified on the hotels cctv Disgusting view from the room of a smelly dirty and dank light well Poor wifi reception Had to ask for this to be rectified Room excessively hot When key left in room to run ac interfering maid removed it and took it away Meant we had to go through security process to get another room key Safe not secured to structure of room so anyone
 The location was great But so is the ibis and its 20 times better value for money Try the Ink hotel or the Pulitzer as they re the same price and far superior