 We booked in at 5 30pm and then went out for the evening arriving back at 10 30pm Next morning went for a shower to find that all of the towels that had been in our bathroom and had been folded up unused were no longer there Someone had come into our room in the evening and removed them Took 20 mins and two phone calls to reception for more to arrive making us very late Shower wasn t very clean hairs on shower floor Arrived for breakfast to find no soya milk or gluten free bread which had been requested on booking Hotel said that this information hadn t been passed on So no breakfast Not a great start to the day 
 Is close to the Royal Albert Hall where I needed to be But hotel was very hard to find 