 What I didn t like was of a personal preference I like a face cloth there were none The temperature could be a little cooler I prefer a cold room I also like a top sheet rather than a comforter I think you are a pet friendly hotel which is a problem for me as I am allergic to pets and sneezed the whole time I was in the room There is a no smoking policy for those who don t like the smell of cigarettes what about those of us who have health issues from pets I was hoping I could manage this as I was part of a group travelling for a family reunion but know from now on that I cannot put myself in this situation Again the hotel is lovely but this was why it didn t receive top marks from me 
 The gentleman at the desk through the night was so very helpful to us He is a blessing to your hotel The pillows are indeed very nice It is a clean and lovely hotel 