 Although the staff were not rude they weren t terribly friendly It was a bonjour and straight to the point and you were lucky if you got a smile this applied to every single member of staff I spoke to at the hotel A simple how are you or how was your journey isn t too much to ask On our third day there my sister was very unwell with a cold I rang up reception and asked for a bottle of water to which she replied you have had your one free bottle for the stay you will have to come down and pay for one I then pleaded that my sister was unwell and so the lady asked me to call housekeeping who did not pick up I m not sure how to describe how frustrating it was that a hotel would not give me one bottle of water when somebody was ill without me having to beg for it and even then I didn t receive it and had to walk down to the local shop I didn t bother complaining at reception because the staff were not approachable at all It s really a shame because it s a fantastic location and the staff really do just give me a negative connotation of mercure hotels now and I would hesistate before booking one again 
 Fantastic location clean room 