 The original attitude to my complaints was harsh I was shown a room different room that was worse than the first and then shown a room that I was told I could have if I paid more It was only until our last night that things were put right due to the kindness and understanding of the House Manager 
 The first three days were a disappointment as our room was nothing like the photo on the web I did complain however arrangements to move us to a proper room were only for our last night The house manager made every effort to make it special and because of him I would stay there again however only if I could make a specific room request 