 Very Rigid reservation policy Some staff are welcoming but some are Very Arrogant I changed travel plan and requested to change my reservation to the next day but was denied well that s ok Then I planned to booked one more day I asked them if these 2 separate bookings can be combined to a consecutive one but was denied again The result is that I spent more money but got much less value no breakfast room in lower floor facing the bustling street even no drinking water for the 2nd day I booked totally 4 nights 2nights in a consecutive one when I arrived London the above story happened in the rest booking Really contrasting When I m confused about no drinking water the lady answered arrogantly with serious looking because you booked a standard room but I will give the water only this time The fact is that my room is not a standard one and no one came to restore the water 
 Breakfast is quite good restaurant staff lobby manager are polite and welcoming convenient location to euston and king cross station neat room and good atmosphere in lobby