 I arrived at 4pm to check in but unfortunately my room was not available even though check in is from 3pm This was quite inconvenient as I had to get ready for dinner and didn t get into my room until after 4 30pm The gentleman at reception was extremely apologetic and did offer me 25 off my bill Had I arrived at 3pm as I did intend to but was running late I potentially would have been required to wait 1 5hrs which really isn t acceptable I booked a 1 bed suite and was offered a downgrade should I want a room immediately which again I didn t think was good enough why would I want to be downgraded I wouldn t have benefitted from this at all 
 location was perfect the room was large and clean and had all the utensils I required 