 Two main points that dented the hotel in my opinion 1 Checking in was not great A queue of people waiting only two staff for checking in and then when she finished ignored the waiting people and disappeared had to speak to the remaining staff member to ask where everyone went 2 Major let down was the WI FI KIds had their IPads and they couldn t use them like they wanted 
 Wi fi was not great very little reception both in internal room and studio King room we had The location is great Walking distance from Southbank Executive breakfast was great Breakfast in the main area was nice however the overflow to the ballroom was it good felt like a production line I would recommend and would come back again 