 The night staff was terrible We had a room rate that didn t include internet so we paid 10 per night per device for Internet Needless to say when it didn t work I was a little upset 10 is almost 18 When we complained to the night staff we were told it was our devices Well we tried that for a few nights I was extremely angry so when we checked out I asked for a refund which after some arm twisting was granted That said I think it is absolutely ridiculous that we had to pay for Internet at all especially when it wasn t even good service 
 The location of this hotel can t be beaten and the price was great The room was clean and it was very close to the High Street Kensington underground station The food in the restaurant was decent as well but there are also loads of places to eat in the area 