 Lack of information in room about the area suggestions etc Concierge not helpful Every trip we enquired about he would just order a black taxi and recommend we ask the driver Very expensive way to get around central London from there On day off check out the front desk staff member female requires far more training and maybe a smile 
 The bed was very comfortable and the room was spotless Duty manager on day of departure sorted out a couple minor problems Excellent staff member The room service food from Frankie s was delicious and staff very courteous 