 I had important documents train tickets that must have been thrown in the bin without looking Had the hotel kept them I would have been able to get a refund on the extra ticket I needed to get So please inform the cleaners to hand in any important papers to lost property to keep a hold of for at least a couple of weeks 
 The fact that arriving 3 hours before check in was not at all a problem so they could work around customers who are outside the official rule times It s nice to see a hotel bending the rules when needed 