 Our Queen Deluxe with balcony and river view wasn t ready when we arrived we were early however the receptionist said she had another room available this turned out to be a double bedroom on the ground floor we didn t have time to go back to reception and complain without being late for an appointment when we did try reception was full with people checking in 
 The wonderful view of the Thames and Canary Wharf from the outside Terrace excellent for a summer event The courteous and capable way in which we were treated when having a problem with our room 