 Massive steps up from Victoria station entrance no lift Walk round to main entrance massive steps and no doorman outside to help with heavy luggage As soon as I entered they come and help Was in wing and there is no route there without steps was not warned so took own luggage When leaving I was wise to this and rang for concierge If you are not good with stairs avoid this hotel unless they have special facilities of which I was unaware 
 Staff helpful room fine convenient for VIctoria and everywhere Once found concierge and all staff helpful and smiley see dislikes 