 The pillows were hard They only had curtains for only half of each window which meant it was bright really early in the morning sun came up around 3am at this time of year The lift was a bit slow even though it was just 4 floors 
 The location was great within bayswater area what we wanted Has two tube stations bayswater and queensway and several bus routes Close to alot of shops and restaurants and hyde park We got the top floor Bell boys were helpful in carrying our luggages from car to lobby Toilet was clean plenty of hot and cold water for several showers throughout the day 