 the biggest problem which was a problem but didn t stop our fun was that the heating was very weak there were a few odds and ends that needed to be repaired door stops areas on ceiling etc 
 came late at 11pm and staff were there to welcome us with great hospitality they even gave us a menu for a late night pizza they ordered us as we were hungry This was continual throughout our trip we truly felt whatever we asked they attended to with happiness as I read the other reviews I requested an upper level floor with a window This was catered too without any problem the room we stayed in was 417 wifi was very good in our nice variety of tv channels spacious room well equipped with safe iron hair dryer fridge microwave though we needed the tube to get to city of london I found the location to be a fantastic one Really close to earls court you can arrive from heathrow via Piccadilly line in about 40 mins and arrive to all the attractions within 15 mins metro ride There were all the major coffee shops and fast food places around the corner and though I didn t get to go close to holland and Kensington parks 