 Reception Spa staff polite and professional But in their bid to maintain this no warmth or smile behind the welcome Check in was a little slow via a tablet at the front desk Photo ID needed and all the room guests had to leave details and sign in rather than the lead guest More staff available at check out around 11am as a busy time This was quite an expensive stay but comparable with other London hotels within this rating and I would stay again
 Great location just a short walk from Tower Hill tube and DLR station Requested a high floor allocated room on 14th floor with wonderful views over the City of London and The Shard Spotless rooms bathroom Lovely pool and spa facilities Weatherspoons next door ideal for a reasonably priced breakfast