 Called up hotel to ask if I could leave a bag two days prior to check in and was informed this was OK On coming to the hotel I was informed I could not do so I would not have minded if I was given the correct information when I first called Secondly the receptionist on duty did not handle the situation well she was unsympathetic and said I may have misunderstood what was told to me by phone implying either I do not understand simple English or perhaps am too stupid to understand The halogen lights in the room are too bright and glaring 
 The Handy phone was a nice touch 