 Facility Sauna if was open after 2000 was much better temperature could be higher missing sand clock and thermometer 
 Staff Excellent helpful and Kind Room Very Clean quiet cozy Bed Very Comfortable Location Near by tube station restaurants coffee shops supermarket market and huge shopping mall tv Cable with movies Bathroom Clean Comfortable Facility Good Sauna Air Conditioning Quiet and pleasant Staff Perfect Need to emphasize a remarkable staff behavior Due to inaccurate information from help desk we had a transport situation When addressing that to the help desk they quickly took responsibility and solved the problem fast on hotel expense This is a hotel that value its reputation more than a few pounds It felt that guests satisfaction is an asset Wonderful HOTEL experience Wonderful Staff worth every penny 