 Aircon was not working in the first room we were given however the staff rectified it and we were given a free upgrade to a room with park view 
 Staff of this hotel are generally friendly and helpful Special mention to Maria who went out of her way to helped us arrange transfer to the airport and even requested a nice driver for us as we had a bad experience with the airport transfer driver when we came from the airport to the hotel Hotel is just opposite Hyde park and very near to Queensway underground Famous Chinese restaurant Four Seasons is also around the corner Fantastic location