 I had the misfortune of staying at the property during a heat wave in London I was moved twice in those 5 nights meaning staying in 3 different rooms because of problems with the air con They never managed to fix the problems in any of the rooms during those 5 days The staff tried to be polite and civil but were not very helpful Apparently they were still in the process of learning to run a 4 star business 
 Location was excellent 