 There was a small issue with Concierge bringing our luggage up to the room as reception had forgotten to notify them but the professionalism of the staff when I phoned them from the room was superb it really was no hassle at all to us and only a VERY light complaint well not really a complaint we all make mistakes Concierge phoned us then the Manager phoned us shortly after to see if we were happy which we were as they treated us well
 Amazing view from our River facing Room Excellent service Friendly staff Good value for the scenery and facilities on offer Great food to room service at 12 30am Well stocked mini bar