 Feels like a 2 star hotel that has been given a 5 star re decoration job but a few corners have been cut hence some of the fixtures furnishings will date quickly In the meantime it is a nice place to stay Pillows could be of better quality 
 Very helpful and courteous staff remember your name and are going the extra mile good location near Hyde Park and Lancaster Gate tube station free tea and coffee in the room the hotel is newly decorated and clean 