 I booked first classic double room through booking com and on the pictures of booking com the rooms had nothing to do with what I ve been offered upon arrival old room old furniture extremely small bathroom which urgently need an update I complained to booking com and to the stuff that its not what I was purchasing for doing my booking Finally the stuff and duty manager who worked on the 19th of May in a morning shift found solution and moved me to a nice renovated room free of charge I was very happy at the end 
 I liked overall environment of the hotel Obviously not all rooms are renovated and just be careful before booking The stuff find a solution to my problem with first room very quickly and free of charge Breakfast was perfect with plenty of choice Proximity to Victoria Station makes it easy if you need to get to the airport Very good 5 o clock tea Hairdresser Dar who has its beauty salon in the hotel is wonderful professional Renovated room are spacious and very comfortable 