 I personally wouldn t rate the hotel as 5 star 4 star is more appropriate The location is good but there is a restricted service at West India Quay and so Canary Wharf is the more viable stop The room decor is a bit dated looking despite it being a relatively new hotel and I would expect little extras like a bathrobe and slippers at a 5 star hotel and usually a pool The area around the front of the hotel and the station side is in desperate need of sprucing up The back overlooking the dock is lovely though 
 The staff were friendly and helpful Relatively easy access to central London and very good for Greenwich and South East London 