 Reception staff are quite abrupt even though they weren t very busy The spa is very small and packed at peak times We got his on an offer if we hadn t it would ve been hideously over priced for the quality of service 
 Restaurant staff were fantastic including the barman The room was huge although we asked for the whirlpool bath or a river view and got neither The free shuttle to the tube is a nice idea and the driver was a lovely bloke but you do need to book a few hours in advance 