 The staff although not too unpleasant to myself or my partner were very rude to some guests regarding small scale questions and issues The staff can make or break a stay at a hotel The wifi was also a disappointment first you have to pay 7 for 24 hours and it didn t even work on the second floor this was mentioned to the staff twice and they eventually gave us a new wifi voucher which also did not work It would have been nice to eat at the hotel however we were told the restaurant is only for group tours 
 The hotel itself was clean and well looked after in a brilliant location with ease of getting around Vienna as it is close to a main train station and metro system The breakfast was an added bonus well worth 13 plenty of options from continental to hot food including dairy and gluten free options 