 Check in was poor With the refurbishment they seem to have done away with a reception desk and staff meet you with an iPad rather like visiting an Apple Store It doesn t work maybe in theory but not practice Leaving guests with bags in a busy area feeling a bit abandoned Maybe this is a new way of doing things but in an established five star property it not expected it wasn t quicker and it wasn t welcoming The restaurant was very busy with a great atmosphere and staff were efficient The food wasn t as good as expected however maybe it was just our choices The chips were amazing though 
 Always our favourite London hotel All the reception floor frontage recently refurbished and very smart with plush new furnishings The bar is fabulous the staff cocktails were great fun All the staff especially the doormen were friendly welcoming as always Room was clean and smart although small never not had a park view before would say they are definitely worth paying extra for We missed that Location is perfect within walking distance of most London spots and close to tube station Perfect for shopping 