 When we arrived we were told that we were being given an upgrade and shown to the basement near the lift We enquired about another room with at least a window to the street we were then told that was the room we booked I reminded the receptionist that I did not want their upgrade but would like the room I had booked Is it because we are from Australia and we have a relaxed attitude that we are actually given worse rooms Hotel operators must realise that 24 hours on a plane to get to their hotel requires some reverence and not some one to be taken advantage of This has happen a few times even when booking very expensive rooms To JL s credit we were moved immediately admittedly a smaller room on the 1st floor but at least our window opened to the street 
 The location and incredibly helpful and happy staff