 The guy that checked us in didn t explain everything clearly to us where everything was etc The room was freezing cold at night had to call reception to heat it up and it then still didn t get warm until the next morning And for a 5 star hotel there should of been a mirror in the lift It s more of a 4 star hotel I would say 
 Loved the spa it was beautiful And the surprise birthday balloons and cake the hotel staff left in the room for our birthday stay And the champagne you got when you arrived on entrance Was really nice Miss the mornings at the spa was really nice 