 Room service was appalling Dirty dishes from evening meal left in corridor until after 4pm the following day Food mediocre Delivered to room uncovered Tried to call room service to complain about wrong order but rang and rang no answer Rooms dismal Staff sparse Not a relaxing stay at all Given a small double at first when I clearly showed my pre paid reservation for a superior with sofa bed complained and moved to the correct room type Don t know what their 4 star rating is based on Housekeeping made up beds left clean towels but dirty glasses were left in room Heat in room unbearable during the night despite air con 
 Bed comfy Good location 