 The Lifts Oh goodness The lifts were a nightmare 2 out of 4 were working It was an absolute pig to go up and down In the end took the escape stairs only to find out you need a key card to get out of the stairwell Met people in the stairwell who couldn t get out Eventually piggy backed a staff member and got out through the kitchen Advised a manager who was mortified Not the best experience Oh and if there s a Party going on in the Sky Lounge a warning would be good as we had planned for a quiet cocktail after a long evening only to be greeted by loud music and drunken women Gave up 
 The staff were professional and friendly They behaved like a team Henk checked us in and he had excellent customer service skills Well done Henk 