 This hotel is very far from being a 4 star hotel at first glance when you enter it looks lovely but once you leave the reception area and head towards the lifts to go to your room it becomes grotty dirty and well past it s sell by date Our stay in Amsterdam was a present from myself to my husband for our 35th wedding anniversary and I can definitely say one that we will never forget Amsterdam is wonderful and unforgettable this hotel is awful and definitely will not be forgotten but for all the wrong reasons The lift walls and floor the corridor walls and floor where all dirty and stained and the room floors and walls were the same there was a layer of dust on everything in the room which remained for all of our stay and was never cleaned The enamel sink in the bathroom was very badly cracked and chipped and there was a thick layer of lime scale around the taps and shower head The bed linen was never changed during our stay despite an accidental spill of coke on the bed which left considerable stains on the sheet and pillow case This is definitely NOT a 4 star hotel and would struggle to be a bad 3 star NOW to top all of this off Monday to Friday the only area in the hotel for food and drink in the evening time becomes a TV STUDIO and guests are unable to obtain the normal services that you would expect to be available for hotel guests UNBELIEVABLE if we had wanted to stay in a bed and breakfast or a hostel we would have paid a bed and breakfast price or a hostel price not what we paid Yes we got a slightly better price by going through Booking com but we still paid the asking price for as we thought a good standard of hotel Next time can I believe what Booking com tells me 
 My husband and I thought the breakfast was excellent but after having seen mice yes mice running around quite openly in the area where the buffet breakfast is laid out in the morning for 3 4 hours over the tables that we ate and drank at over and around dishes and glasses that we ate and drank from this area is also were food is served during the day and the bar area I m afraid we were shocked and alarmed at the lack of food hygiene standards if this is what we could see openly what was behind the scenes we felt it was safer not to eat or drink in the hotel Mice in one area of the hotel also tells you that they are probably elsewhere as well and if there are mice running around in the open what other vermin problems could they also have so I m afraid I was very unhappy in our bedroom and afraid to turn off the lights and go to sleep I understand that mice and rats can be a problem in Amsterdam but I m afraid hotels especially a so called 4 star one needs to ensure health and hygiene standards within their property for their guests and they have a responsibility and a legal obligation to do so NH are a large worldwide group so pest control should not be a problem to them if the attitude of their staff is anything to go by they just do not care 