 Staff were rude we felt it was our fault when we asked for a new room due to black mould in the shower The Receptionist rolled her eyes and audibly sighed when we asked for the other bag they were storing for us during the day The Receptionist was rude and unhelpful when I asked for the soya milk I had requested on the booking form I had go and find my own The Staff were rude and unhelpful when our door keys stopped working multiple times they opened the door for us then said we needed to sort it out ourselves next time we went downstairs instead of helping us out 
 The bed was comfy and it was close to the train station The room was warm 