 Firstly I requested an upper floor but on arrival was given a basement room The receptionist did offer another room and also suggested that next time we got in touch direct However that s why we used booking com and I feel this is a poor service by them as it is the second time it has happened in as many months After viewing the basement and noise level we took the offer of a different room In this room we were met with a very stale damp smell and an horrifically big brown damp patch outside the bathroom The hairdryer didn t work although the receptionist did provide us with a temporary one In the morning I awoke to a dripping noise in the toilet For several minutes I though it was the toilet itself however on further investigation I found the water to be dripping through the light fitting from the shower room above I informed the receptionist and we were again provided with another room This is all said with the added attraction of being a 6ft couple in the smallest rooms i have ever been in and to top it the hotel is presently in the middle of a building site 
 The receptionists were apologetic 