 Waited nearly 2 hours to get the room we booked should have been able to check in when we arrived as we arrived 3 30pm Broken ironing board had to be reported twice before it was replaced My daughter put a comment on Twitter about the service the manager rang us at 10 30pm the next day as we were climbing into bed after a busy day Offered an apology and fruit Which turned out to be 1 Apple 1 banana and some grapes which we refused Then a member of the hotel staff gave us a nice little wake up call at 3 10 am said hello Mr Hillier and put the phone down So was done deliberately 
 Very comfy bed and pillows Very clean If it hadn t been for poor customer service we would have enjoyed the stay 