 On arrival they did not have a twin room available as per our booking and additional note on booking and did not realise that one had been requested We then had to wait a couple of hours for a room to be prepared even though we arrived at the standard check in time We had to ask three times for the sofa bed to be made up for my son in our room first request around 5pm and it finally was made up at 1015pm
 Due to a mix up over twin room we received an upgrade to a suite which was much appreciated Doormen were lovely 