 There was one gripe which got sorted out very promptly When we arrived back after our day out the bathroom had a very foul smell coming from the drainage We called the desk and they sent someone right away who fixed it on the spot in a matter of minutes 
 Upgraded room got a fantastic almost pent house style skyline view of London The check in assistant was extremely informative and friendly making the checking in process very relaxing and easy going It felt like luxury but very welcoming and not exclusive Will definitely stopping there angain