 Initially the hotel staff at the front desk seemed very professional and accommodating I went to London to see a friend of mine and she has an infant I had called the reception desk to book her a taxi to take her home and made sure to mention that she will need a standard cab because she needed to fit her baby carriage The staff called for the wrong type of cab and seemed agitated and annoyed that we needed another type of cab for my friend s baby my friend and I were taken aback and that reaction left a bad taste in our mouths 
 The amenities in the room were great They provided toiletries and free coffee and tea although the coffee was of the instant variety but it still worked The bed was large and comfy in fact the front desk person had given me an upgrade to a larger bed and for that I am truly thankful One feature that was pretty cool was the status buttons in the room that let the staff know whether you re sleeping or if the room needed cleaning The wifi was fast and free the location was right down the block from the Earls Court Metro Station that can take you where you need to go rather quickly All in all it was a very nice stay in a very centralized part of London I would stay again 