 I reserved two executive rooms On arrival my colleague was told that his executive room had been given to another guest and that he could have a twin room The receptionist called Fernando was flippant and unapologetic about this and did not make eye contact at all It was only after we told him that this was unacceptable that he miracously found an executive room It turned out that a previous guest had decided to stay an extra night which the hotel agreed to 
 Did not eat in the restaurant 