 Check in was a disgrace for a 5 star hotel Didn t get to room until 5pm supposed to be from 3pm we arrived Barcelona at 4 00am and paid to stay at airport hotel to avoid issues After complaint about delay we finally got to our room only to find that despite booking for 3 people there was only one bed Went back down and complained to manager who gave me a poor response I e bed gets set up after guests arrive He sent one up but the regular service arrived at 9 00pm Completely spoilt our first day 
 The staff other than check in were fantastic Exuberant and friendly The system whereby you text chat queries was great and the people on the other end wee extremely helpful One staff member Carlos was unbelievable and completely turned around our first impressions of the hotel 