 It was hit and miss with the staff 50 were fantastic they went out of their way to help and we re very friendly Unfortunately half of the staff we met were the opposite These staff need updated customer service training They acted self important and aloof the type you get in designer clothing stores who believe they designed the bag themselves For such a high quality hotel the service should be impeccable 100 of the time 
 The hotel is stunning inside and out The standard is impeccably high We were a group of 4 2 of us stayed on the 20th floor wonderful room and 2 on the 1st floor cosy room Both were equally as luxurious with the only difference being the Wonderful Room was slightly larger with a full view The view on the 1st floor was 80 visible so still great I would definitely stay again 