 My major points of contention would be the bathroom and a failure to address a large 20 in length crack in one of the walls When I inspected the bathroom initially everything looked orderly and clean until I checked the shower and tub This was quite a let down for me The tile grout had notable mildew in several places and the shower head was encrusted with dingy calcium deposits This bothered me enough to talk to the staff about it and to their credit someone did come and try to improve the problem with a vinegar cleaning solution which made things a little better but not perfect London is a world class city and all hotels need to make sure that their establishments reflect that prestige in every possible detail right down to the tile grout and shower heads 
 First impressions always matter and the hotel made a good one as I walked into the ornate airy lobby and was greeted by gracious and professional staff Check in was smooth and quick As for my room 362 its size was much larger than I expected for a London hotel I was pleasantly surprised However I would say that the best feature about my room was the bed After a busy day in the city it was a relaxing treat to sink into the lush and fluffy duvet covers and drift off to dreamland It was as if clouds wrapped themselves around me and lulled me to sleep 