 We were put into a room designed for disabled travellers cramped and with a very tired shower room which leaked In a rush for a late meeting we did not have time to ask to be moved Our verbal complaint on check out was attended to later to the credit of the hotel 
 Hotel is in a fantastic location very close to Westminster We did like the fact that the manager following up on our verbal complaint calling us by phone to apologise for very poor room and reducing the room price by half 