 Not a bad experience per se but it was evident that reception team needed training on customer service smiling and friendly nature doesn t cost restaurant team were lovely didn t like that when we ordered room service on each night that adding gratuities was to be added unless I specifically said no If I m ordering food and feel from start to finish service was fab then ill pay a tip but not at the point of ordering I was made to feel bad that I didn t want to tip I do frequently just didn t feel like anything wowed me 
 Room size Brenda I think from Breakfast each morning was fabulous she remembered us and took great care of us 