 The bathroom was a little run down and in need of refurbishment The breakfast hostess whose English was not easy to understand was brusque rude and aggressive We arrived a couple of minutes before ten o clock when service ends and she was clearly not happy to accept us I had to remind her that we were still in time and she reluctantly allowed us in Some other guests at a nearby table cast us a look of desperation and later remarked on how unpleasant she had been to them too 
 Perfect location The view was stunning to see Tower Bridge from the very comfortable bed was wonderful Reception and housekeeping staff were very pleasant and highly efficient 