 I know this sounds strange but the only thing we didn t like was the shampoo it had a bad smell We had brought our own so it wasn t a real issue And the wardrobe s top shelf isn t flush with the wall so if you drop something down there you can t retrieve it because the wardrobe is built in the hotel is a bit shabby but not to the point of it mattering The Polish girls were very nice but you have to be very clear when ordering your breakfast be specific or they will bring you whatever they think you want 
 When we first got there we were put in a room facing the street when I had requested a garden facing room and the bed was not a double just a bit larger than a twin And the window wouldn t open and it was warm and w o AC or Fan which I had also requested and was stated to have However when we complained about the window the day manager was great He moved us to a larger room on the garden side and a fan and the window would open The room was very comfortable as was the bed The staff was friendly helpful and gracious The full English breakfast was very good and they had yogurt and fruit and cereal too The location is wonderful 5 minute walk to the British museum and not far from the West End for theatre and close to many other museums and good restaurants 