 The bed was not comfortable and above all needed an extra pillow which was not provided in the wardrobe in the room I found one of the staff members tge older man working at the reception desk when I arrived rood The insolation between the rooms was not great as I could hear the work that was going on next door 
 The location and convenience It is one of the better 4 star hotels I stayed in in Milan The view was lovely and I appreciated the fact that the hotel was in a quiet location despite being right beside the central station 