 Some staff members were not very polite especially one female who argued with my wife the folder that holds your room key had the WRONG hotel address and when we got a taxi it took us to the wrong hotel twice we reported this and we were meant to meet the hotel manager later in the day which never happened so customer service is not a big priority at Flemings hotels also the extra cost of 40 euros for the taxis should never have happened all they required to do was tell you it was the wrong hotel address and write on the correct one EASY 
No Positive