 We may just have picked a very busy weekend the staff seemed overwhelmed with the volume of guests I had to collect my luggage from reception having been told it was being brought up and as I had an appointment to get to eventually I had to go get it myself I also had to wait 2 hours for my room to be ready I did arrive early but had already asked for an early check in I am being very picky but there were a few little niggles that shouldn t be there in a 5 star hotel 
 The staff were fantastic and tried very hard to make our stay perfect 