 We was placed into the new part of the hotel which felt far to small and didn t feel like i was in the Britannia we stayed there previous for a lower rate but had a lovely room however this time we was charged a 20 fee to change room But we found out later after having a drink with another couple in the bar that they paid for exactly same room as we did but was upgraded to a suite with a jacuzzi free of charge This was very upsetting as I don t think we was treated fairly When I questioned it with the hotel staff I was told there was nothing they could do and didn t even have time to care for us or maybe just offer us out 20 refund back It s a shame as we always choose to come here We was told that the hotel is under new management and they don t offer different rooms anymore but yet I knew otherwise as the other couple we met confirmed that the staff was lying To us The breakfast wasn t as nice as before either very dry and bad quality Wasn t worth paying 10 each We went there with the intention of staying for 2 nights but chose to stay else where after being treated unfair we opted for the Hilton next door 
 The authenticity