 Reception was chaotic at the check in They did honour our request for a quiet room but we later found that the maid room service store was across from our room so very noisy in the morning and late nights Service at the tea room was good at the start but waned between shifts 
 Location and cleanliness decoration were great Service at the start was great at breakfast and tea They sent a cake up for my wife s birthday which was a nice touch We saw a celebrity when we arrived so that s a good start