 Getting stuck in the lift the alarm bell in the lift did not work I had to ring reception No follow up from staff e g was I ok could they offer me a drink a little concern on their part would have been appreciated they sent the Porter to prise the doors open that was it Thank heavens I am not a person that panics Also restoration of the marble staircase was being done between 3rd floor ground so during the day lots of noise and fine dust This was not advertised on their web site None of the above impacted greatly on my stay 
 My room 321 Superior Dbl rm so pretty very comfy good bed great bathroom with lovely toiletries hairdryer bar fridge also quiet at night Very good buffet breakfast Guest lounge area bar elegant cosy very inviting newly upgraded Photos of this area on this web site are old Magic location to explore Milan on foot 2min walk to the Duomo Vitt Emanuele building 5min walk to La Scala I would definitely stay here again and definitely recommend this Hotel