 I accidentally left something with these guys and they refused to post it forwards I would have paid any amount of money to get my article but they just flat out refused to help expecting me to hire an international courier but no international courier was willing to accept the job I had to get someone English to go to London and take care of this for me I know we should never forget things in a hotel but it is a routine occurrence I would expect a hotel of this calibre to be able to handle 
 The staff were fantastic and really helpful they gave me a quieter room though of course I d asked for a quiet room and just been assigned one on the elevator The problem is the management not allowing a professional policy 