 The staff No smiles didn t look happy at all the 3 we met only one was polite that was the young lady on reception whilst booking in The free wifi we didn t use but reception said it cuts out a lot Didn t have breakfast so cannot comment 
 Near to tube and royal albert hall with shops very close by no noise from the road Bed was comfy plenty of pillows also clean Nicely decorated Bathroom very clean towels were not thread bare like I had previously read about free toiletries plenty of everything in room tea coffee milk trouser press of which I found didn t get hot wasn t able to do trousers hairdryer in drawer and plenty of info on the hotel 