 On arrival we were given room 138 size of room fine but the carpet had 2 large evident stains the carpet had a big pull in it and worn The walls were stained from spillages and was not clean or welcoming at all The duvet appeared to be only covering just over half of the double bed but was in a queen size duvet cover Not good at all staff changed our room straight away but no eye contact or apology the hotel rooms are just very tired looking needs a freshen up 3 5 stars for rooms I would not of been happy if I had paid full price 
 The location is excellent for what we wanted which was the Royal Albert Hall 7mins walk The location is right next to the tube line also and not far from Harrods and Harvey Nichols The reception area is beautiful and smells lovely I would give 4 5 stars 