 There was a problem with the air conditioning in our room so it was a bit too hot at night We were offered a change of room but had settled in and didn t bother just opened a window instead 
 The staff were all very helpful and there were plenty of staff around all the time The room was clean and had everything we needed When I made a request it was dealt with promptly and then a follow up call from customer services checked that I was happy The housekeeping staff worked quietly and did not make any noise in the corridors when cleaning other rooms so we were able to sleep as long as we liked The check out time of 12 was good Our room on ninth floor was quiet Good hotel for a mature group Bar was very nice and again staff very attentive and pleasant 