 I didn t like the lighting in the hotel corridors and lifts dingy with fluorescent colours I prefer natural light On the way to the hotel my credit card got left in the cab from the airport When I realised this and told the hotel staff at check in and the concierge desk I got an indifferent response Would expect more help and responsiveness and interest to begin with in a situation like that 
 Breakfast was good staff was quite friendly rooms had nice large beds for us and our kids The Lambeth North tube station being right next to the hotel is very convenient to get around Main attractions and the Waterloo station are all within 15mins walking distance