 Me and my boyfriend booked this for Valentine s Day and booked a king with a balcony I chosen this hotel as it was so close to the river and had wanted a room with balcony with at least a decent side view of the river in the booking I asked very nicely if it would be possible to have a room with a decent view as it was my first valentines I m originally from London and absolutely love the river when s we arrived the room we received was over looking a car park we were at least four rooms away from the view of the river from the side that was visible through literally a crack in between buildings I didn t even feel like we were next to the river at all I appreciate that there are many rooms but seeing as I had specifically asked very nicely and there were many rooms that were closer to the river even from the side or ones that over looked a a small artificial lake would have been fine but I may as well have been in any hotel in London the view was the opposite direction to all of the classic London sky line so basically could have been anywhere I couldn t help but feel very disappointed it s not like I was not willing to pay for a room with a decent view but this was the most expensive room that had a balcony this was my first ever Valentine s Day as I have never been in a relationship before and I can t help but feel like it was a let down as I had booked this hotel specifically for the view of my beloved Thames
 The hotel in general was nice the room was clean and comfy the staff were mostly lovely but not very helpful the cash machine in the hotel was broken at the time and when I asked member of staff where the nearest one was I recieved no answer which left me and my boyfriend blindly searching for one on our own