 Slight hitch when my room key was duplicated to another guest but this was quickly rectified and the reception staff were very quick to apologise and contact me to confirm that everything was okay They could not have done more to rectify that error 
 All the staff were particularly helpful courteous and well presented The room was clean and very comfortable and in particular the pillows were very high quality making for a great nights sleep I will be recommending this hotel highly to my friends 