 It was made unclear to me when booking the type of room I was paying for I asked for a room with a lounge area and upgraded to acheive this but still failed to have one I complained when checking out and given a 10 00 refund although the upgrade cost me 70 00 
 The staff are all very proffessional especially the doorman who went out of his way to find me a taxi as the Prudential cylcle ride on this day had made it difficult