 On arrival we were greeted kindly and reassured the wait for reception would be as short as possible by the concierge however as he then directed us to a free receptionist another traveler obviously with little manners walked straight into the Hotel and up to the desk we again waited for a free assistant the concierge again offered us forward the receptionist then answered the phone and we had to wait a while longer I find this extremely rude and unprofessional and believe that a physically present human being should always without exception be dealt with first and foremost 
 The location was perfect for our stay and the Hotel was lovely and modern we had two perfectly nice nights sleep in a very comfy bed 