 We were annoyed in that our booking specified that we were due to arrive at the hotel between 4 and 5pm We arrived at 5pm and the check in staff informed us that our room wasn t ready Unacceptable especially considering we had travelled all the way from South Africa Furthermore we booked a family suite as our 14 year old daughter was to be staying with us When we arrived in our room I requested that the sofa bed be made up for her while we were out for dinner WE returned from dinner at about 11pm and this had not been done I had to phone housekeeping at this late hour and insist that someone attend to this urgently 
 Beautifully comfortable beds and the hotel is very conveniently situated 