 Reception staff very poor service not friendly not helpful I feel we got fooled with a few things only because the staff in the reception didn t inform us about things like if you prebook your breakfast at the reception the day before is only 9 not more as we got charged when we went down in the restaurant if you ask them to call you a cab they call you a private kind of a chauffeur service which is more expensive then the usual London cabs etc We booked a room for 3 people in a small room there was a double bed and a very uncomfortable sofa one of us had to sleep on that on the sofa Also had a few issues with the charges on my credit card in the hotel they were not helpful they didn t give me any explanation they gave me an email to email them I wouldn t trust them again with my credit card 
 It was a lovely hotel very small from the photos looks bigger 5 minutes from the underground station 