 Personnel was more than mediocre except of one philippine lady at the breakfast area who was exceptional polite and made efforts for a better customer service Pretty good variety at breakfast buffet but quality was just okay and in general the presentation of the food was disappointing
 Location is absolutely convenient right next to the central station trains metro and bus stop to Bergamo airport Room was clean bed was fantastic and the bathroom was spacious Security 24 hour reception and safe in the room