 We arrived around 5pm day of arrival and had to wait to get to our room because it wasn t ready You had to queue up for breakfast in the morning The maid cleaning the room was very lazy and basically made the beds and that was about it You got tea making facilities in the room which was two tea bags and two sachets of coffee and two very small milk cartons I could go on for hours it basically was simply not five star Iv had better service and facilities in a three star hotel in other parts of the world 
 I was very disappointed with almost everything in this hotel It was very cold and uninviting place the staff were friendly enough and helpful but that was about it 