 It took half an hour to check me in as they struggled to find a room for me that was ready this was 8 30pm in the evening They did not have the room type I had booked suite with harbour view and balcony I was given a suite with no balcony and a view of office buildings at the rear The heating did not work and the room was cold At 11pm I was given a small electric fan heater instead which was not sufficient and noisy All PAT testing on the room appliances was at least 2 years out of date 
 The cleanliness was very good 