 Nothing 
 The staff couldn t possibly have been more accommodating given that my husband and I were travelling with our newborn baby We were offered help getting our daughter s pram in and out I never had to battle opening doors because the staff were totally on the ball and everyone greeted us with smiles We were upgraded to a suite in their apartments over the road from the main hotel because it would be a quieter room for us and the baby which was lovely of them The room was superb I wanted to take the bed home with me everything was immaculately clean the shower was great and we wanted for nothing in the room regarding facilities A fantastic stay for a very reasonable price by London standards and I would go back should I be working in or visiting the area again 