 location it was too far away from London central and there weren t so many things to see around either than Wembley Stadium the operator was often busy on the line I had to call more than 3 or 4 times just for a simple information question I felt like the receptionist was a bit too lazy to provide me with some information about London as it was my first time visiting I really needed bit of information for sight seeing etc she told me to get a brochure by myself and eventually I gained no information from her during our stay there was a christmas eve party Due to the noise I couldn t sleep so I set in the lobby around 3am where I found 2 drunk girls disturbing me I think that the hotel should also consider other guests by not holding a loud noisy and unpleasant event 
 Most staff members were nice but it would ve been better if every staff were greeting with a smile and make us feel more welcomed and comfortable