 No criticism at all
 The service from Andrei in sorting out a nice room with bath the pleasant doormen always greeting you with a smile the patient advice on how to get around and in particular the Polish concierge on duty on the 23oct sorry i didnt get his name who fought hard to sort out the alarming non appearance of my pre booked shuttle to airport In the end he went out of his way to get me a taxi for no charge so i made my flight He was outstanding in attention to service Great service all round All staff were always smiling and attentive I will certainly stay there again The location right near Gloucester tube station also made it so easy to get around 