 I had the worst experience in terms of comfort I have ever had in a hotel anywhere in the world The basement room they put me in had faulty AC so was like an oven When i complained they gave me a fan and said there was nothing else they could do It was late and I was extremely tired and had an early start so there was no way I could change hotels at that time I was told there was nowhere else to put me I did not sleep at all the heat was unbearable The next day when I complained I was then offered a cooler a mini AC unit which was not offered to me the night before When I asked to change rooms the manager came to see me and immediately apologised and agreed it was extremely hot and offered to change room The only room available I was told was a smaller room than the one I had paid for It was tiny but at least I could sleep
No Positive