 Wrong advice from Reception staff that the Van Gogh museum was a five minute walk without considering that the guest was a 71 yr old man The poor old guest was exhausted at the end of the walk and if we had more correct advice we would have booked a taxi One snobbish receptionist who said breakfast depends whether it is free or not when I knew well that I had booked a fare with free breakfast Very cheap behaviour for a 4 5 star hotel where a 15 Euro breakfast is hardly going to be a topic for haggling This receptionist was particularly unfriendly no smiles made me feel unwelcome Then she appeared to teach me English when as you can see I write and speak perfect English Was it because I had brown skin was this racism The Hilton Amsterdam just a few months ago had provided us with bathrobes and slippers in the room Is this too much to have in your hotel The floor was cold 
 cleanliness lobby area boarding pass printout was free