 The staff were rude I wasn t informed of the change of name of hotel so walked about looking for this I never got the room I asked for and never got into my room until after waiting over 3 hours after midnight which meant I lost out on my Friday Night There was no handover with the staff and time wasted again in the morn Eventually I was offered 30 off the Sat night room rate I don t think this was acceptable I wasn t prepared to waste anymore time and advised a complaint would be going into both Booking com and Holiday Inn It s a shame as I have always praised Holiday Inn and staff The location was great The staff especially the senior or Duty Managers were not interested helpful or understanding Would not recommend this hotel 
 Clean and comfortable 