 The light in our room did not work upon arrival The view was quite poor when we booked we did request a city view but instead had the construction of the Four Seasons hotel opposite not ideal to have builders looking into our room from across the street so had to have the curtains closed for the most part They also offer some yummy complimentary cookies however my boyfriend is Vegan and the cookies contain milk eggs so he was unable to enjoy his one 
 David was lovely He checked us into the hotel and gave us a nice introduction of what to expect during our stay It was in a very good location to where we had dinner booked that night close to Tower Hill tube station The sky bar was good however perhaps not as high up as some might expect The room was very clean The bed was exceptionally comfortable Lots of amenities in the room Overall a lovely hotel and a comfortable stay 