 I ordered room service at approximately 10 pm The lady replied that it would take half an hour It never arrived When I contacted staff by telephone I was told that an order had never been placed I said not to bother anyway as we were very tired and it was about one and a half hours after the request Very disappointed by this the facility did not materialize communication error on your part but not mine I teach young people hospitality and customer service this was a good example for them of a bad experience 
 Comfortable clean room Excellent location Breakfast restaurant staff were pleasant and helpful 