 Odd contretemps on checking in I said I d booked a double room and gave my name but the receptionist seemed to think I was saying I d booked two rooms started frantically searching for the name of the person supposedly occupying the second room and continued to do so even after I had explained that I would be sharing the double room with my wife The matter was resolved after I had shown my booking confirmation on my phone but hardly made for a smooth check in Later when I asked another receptionist about the access to the Executive Lounge which came with the room I had booked I was told that this access had not been activated on my key card this receptionist did then activate it but presumably that should have been done when I checked in We generally enjoyed our stay but there did seem to be a blip here Nor were we given the signature DoubleTree chocolate chip cookie which I later learned guests are supposed to receive on arrival 
 The clean well appointed room with its large comfortable bed The easy to control shower The floor to ceiling window that provided views and light The Executive Lounge to which we had access with its ample hot and cold breakfast buffet The high speed lifts The secure luggage storage facility after check out The refreshing flavoured water available in the foyer The convenient location near Tate Britain where we went for an evening event and Westminster 