 There is a problem with the staff i have called the room service at night to order food for my 3 year old kid and told me it will take 30 to 40 mins after an hour nothing comes I call again to check and the told me no oder has been placed That was made me On the morning of checking out I called the reception to see if it os possible to get a late check out around 2 pm and I was told that it was possible to check out at 1 pm since it was fully booked and I was okay and thankfull but when We came back to the room around 12 15 to get our bags the cards did not work went to the reception and told that why we are still in the rooms I told them that I have called and was told it is okay to check out at 1 pm and the receptionist was no there is mo notice in the system it will cost you 20 pounds for each room each extra hour you stay after 12 ended up given us 10 mins to get our bags out of the room 
No Positive