 The fact that one of the curtains was missing Despite explaining this fact Two men came to check if it was the case instead of sorting something out straight away I m not sure there was a need for that This was at 1 am A solution was found and we were given a better room which was great It was a bit of a hassle though having to move at this time No proper apologies given by anyone 
 The location and fhe second room we stayed in The cleaner manager was genuine and very friendly Some receptionists need to learn from her customer service style 