 The room was not ready until 5 hours after we arrived the reason provided was because the previous guest checked out late However it still took a further 2 hours after the guest checked out before the room was ready The room was not cleaned for 2 days despite having a clean my room sign on the door Minor things to complain about really but generally the hotel is definitely not 5 star and if I d paid half of what I paid I might have been OK with the service and the hotel There are far better cheaper hotels in Amsterdam I would not recommend staying here 
 The Spa is excellent