 Bad customer service and management I leave note about my parents can t live underground room breath issue but they don t care I come here morning told them again the morning staff confirm one is underground and other one is upstairs I accepted I just got one underground key cards because this staff told me other one clear not finished I understand and paid money But when I come back the night staff told me just two underground rooms She said she don t know I don t have any evidences CCTV no voice no any manager in here no people have responsible for this kind of problem I don t understand how your hotel operate no anyone can give solution when your staff have problems 
 Good hotel and good safety when I forgot my wallet in the room I call the staff help me found it after 1 day Thanks 