 The air con was not working in the room We were unable to sleep most of the night as our baby could not settle due to heat When we opened the window the noise of the traffic was so loud it woke the baby up The reason for the aircon not working was that in milan during the cooler months they turn this facility off in the hotel The weather was unusually hot during our stay but this was not a good enough excuse The second night was as bad as the first even though maintenance said they had fixed it There are no baby changing facilities in the hotel except for the hotel room 
 The staff were amazing From the moment we walked in to the moment we checked out they were very helpful The negatives could be dealt with and arent something that would put me off staying there again They gave us gifts for the baby and the location was perfect A short 10 Mins with a pram walk from the hotel to the duomo and a further 10 min walk from duomo to the last supper and fashion district The breakfast was lovely and room service was prompt and food was delicious 