 Firstly I had booked a twin room and when I arrived was allocated a double and as the hotel was full could not be changed not impressed Wasn t informed of where facilities were I asked about the pool and gym which was my main reason for choosing this hotel as the other person with me was attending the convention I had a look then asked about how I access the lockers was told they didn t work so would have to take my belongings with me and watch them myself so swimming was out not good for the price you pay wanted a relaxing week end not to be looking over my shoulder all the time Breakfast I had to ask for cutlery and orange juice on the first morning on the second I asked for orange juice again and was told that they had run out and no delivery till the next day very poor in my book for a hotel chain of this size and knowing you are fully booked come on Aloft get it right Overall don t think it was worth the money I paid not a patch on the intercontinental where we stayed last year only thing in favour of the aloft was the proximity to the excel 
 Most of the staff were friendly the proximity of the hotel to the Excel couldn t get any closer fantastic for the convention and the tube station hotel was clean 