 room services dunt work sometime depends on what room you get sometime air condition dunt work sometimes toilet does not work the large number of rooms in the hotel is the biggest drawback of the hotel as they do not have enough staff to attend to so many guest and the hotel lobby is more like a market during peak season the smaller hatels in the same area will give u better service as this is not the only hotel in marble arch area 
 location of the hotel is the only plus point