 i requested late checkout and got confirmation in written form so it was all ok i could have late checkout at extra cost it was all great until i got phone call from reception that i had to leave room at 12 i told her that i already had confirmation on Late checkout and let me have rest that s why i stay in hotel to have rest so she refused to understand that she said late checkout is not confirmed and i had to leave NOW what a customer service if im getting written confirmation on booking com from hotel employee then what the hell does another employee need from me it was really disgusting
 overall good hotel but make sure you really get what you request 