 Some staff were rude we arrived and given an average room nothing special would not rate it 5 only 1 bath robe 1 bath towel and no slippers it clearly stated 2 people on the booking Door handle was being fixed later that day Ripped bed linen and no shower cap little things make it 5 Stayed in many 5 hotels and feel it should be more a 4 
 We returned to the Sanctum as it was fab a few years ago and like the location of the hotel 