 Dissappointed with check in I was charged the full room rate 199 as the male receptionist did not notice any different from my booking booking com price was 169 I was given no details about the time of breakfast or where it was and he gave us no directions of where to find the lifts or that we needed to use the room key to operate them We had parked our car almost right outside as we managed to get a space and we were quite happy to leave it there so I asked him if it was ok to park outside and he said parking is 18 even thoughBooking com says 14 and so I paid and he gave me an envelope and a receipt so the car could have valet parking which I was not interested in especially after having to pay 30 extra on the price of the room I half listened into the conversation of the people checking into next to me and they were dealt with much differently with more information Maybe the gentlemen that served me was new I mentioned it when I checked out the next day and the lady refunded the 30 for me Still a little annoyed about the unnecessary valet parking another unnecessary expense but hey ho 
 Hotel was modern and quite nice Staff were professional and polite Doorman was fab Breakfast was delicious They organised some toothpaste for our room and arranged a cab for us to the O2 