 We communicated for an early check in through email they ignored it after sending a reply that they are working on it The staff member whom checked us in a very unpleasant male on 7th july 2017 11 am promised to contact us once the room is ready he ignored us again We were assured at 3 pm our luggage was in our rooms where we went and had to wait another 25mins for them to find our luggage and srop it back to us Rough start but then we meet the other staff which was very welcoming and smiling and very helpful and showing alot of welcoming gesture
 The cleaness of the hotel next to tower hill 5 mins walk as well between two tube station u can reach to in 5 10 mins stroll The greetings of hotel staff with a big smile always except the person whom checked us in 