 The door to our bathroom kept getting stuck on the cement floor room 2 which meant you couldn t close it not great for privacy whilst on the toilet The rooms need a full length mirror an iron ironing board our only option was to pay for it to be done a welcome book outlining info about what you can do within the hotel processes and costs We got stung with the washing of our smalls The most expensive load of washing I ve ever paid for We found the day time manager quite cold and unfriendly The night time staff were lovely though 
 The design of the hotel is great Beds are super comfy and bed linen extra soft Love the Aesop products Double shower and bath brilliant Netflix in room a winner plus free wifi Great breakfast and free snacks throughout the day We received a lovely gift bag during our stay with product from various food suppliers 