 Due to renovations there were only lifts to get to the rooms not good for someone who is claustrophobic The one we got into stopped as it did not go to our floor The Prosecco ordered to the room as a surprise for my husband s birthday was not there No hot water in hotel the following morning 
 The room was obviously newly refurbished and very clean Staff dealt with the unfortunate problems we encountered quickly We were given a generous 50 reduction as there was no hot water in the morning and the Prosecco was provided free of charge