 The reception when we first arrived We had to wait outside and ended up knocking on a window to get inside then felt like we were disturbing them from whatever they were doing in the side room by the reception Almost made us want to leave 
 Location and the staff and cleaners Nice quiet room Really the difference was the staff on duty After the first evening we were doubtful but the other staff were truly exceptional and made our stay that much better Every day we bumped into cleaners and they were so kind and friendly 