 Where to start first of all this is 3 star service at best not 5 star but you still pay 5 star prices The staff is untrained not welcoming at all the reception supervisor is simply rude at one point he even hung up the phone on us The elevators are painstakingly slow most guests simply start using the stairway out of frustration even when staying at the top floors that s how slow they are The rooms are not quiet at all the building is designed in an L shape with the pool and main restaurant right below creating a constant noise of either dining or swimming hotel guests or both The glass sides of the shower cabin in the bathroom are not fully waterproof leaving a puddle of shower water along the toilet the whole day Toiletries are not replaced on a daily basis and to top it all off the complementary water is only offered at the day of check in And then lastly we first got charged 100 EUR more upon check out check your bill before paying 
No Positive