 Reception desk could do with being bigger There was only 2 people ahead of me when I was checking in but took at least 15 minutes before I was seen I wish at check in they explained how to get in to your room as upon first arriving as the hallways are quite dark and there is no door handle it took until the cleaner came and helped me that I actually got in The bed was on wheels and as the floor was not carpet the bed moved every time you got in to it or just generally moved in it Other than that it was comfortable All in all a lovely stay and would definitely return 
 I have never stayed in a hotel that is as perfectly located as the Hotel Straf It is a 60 second walk away from the Duomo and main shopping district so easy to pop back to the hotel to put your bags down or charge your phone It also is positioned down a quiet side road so the entrance does not have any cars or a lot of tourists outside I think the room was a perfect size and not too small at all as some of these reviews say I loved the bathroom area and look of the room Is really dark and I m normally someone who prefers everything to be light but I feel the darkness really aided my sleep and I felt very well rested when leaving Milan Staff were really friendly and helpful When I had an issue gaining access into my room cleaner on that floor at the time helped Waiter in breakfast room was very pleasant and accommodating as were the waiters in the bar I had forgotten a European adaptor toothbrush and umbrella all of which they let me borrow free of charge When I checked in females on the desk could have been better and a bit speedier but male on desk at check out was excellent This is when I asked where I could purchase an umbrella as it was torrential rain outside and he gave me one Really great customer service Would return and recommend to colleagues 