 We requested early entry to room which was not possible That was ok but we couldn t even get in at the time our booking started 3 00pm We were kept waiting another 30 minutes and only when I asked again at reception were we told the room was just about ready The room was booked from 3 00pm so if we didn t get this then contract terms are broken and a partial refund should be given The room was fine but was a disabled room we are not disabled this means lower wash basin and I am 6ft 3inches tall A fairly minor point but we should have been asked if a disabled room was acceptable beforehand 
No Positive