 I was disappointed about A paying extra for the roof balcony for a special occasion and we wasn t able to use because it shuts at 10pm I wasn t been informed and it wasn t been run briefly what s written on the paper that was given to me I guess it will be a good idea if you run briefly what s on the paper because not all guest have the time to read especially if rushing into something e g like getting ready and going out for dinner B Being disappointed with the receptionist night duty when we are trying to enter to the left side entrance and he showed me a rude gesture instead of saying please use the other entrance door C Same as the door staff whose a bit rude about asking for room key Assuming we wasn t guests Even if it s protocol to ask maybe in a nice way not being so rude I just find it humiliating showing of rudeness Paying that amount of money is not worth to be not treated nice 
 I like their surprise cake and card They really make it extra special my boyfriend s birthday Thank you for the staff effort 