 We were kept waiting 30mins for our check in We were told they were late because the couple before us had booked a late check out which was totally irrelevant to us and which by inference suggested we were less important as we had not paid extra When we got to our room there were no towels so by the time we had reported that we had lost 40 mins of our afternoon We were not even offered complimentary tea or coffee whilst we waited Also when I rang the hotel to book a parking space I was told to contact Justpark to reserve a space I was charged 64 but when checking out found the hotel would have charged me 31 I am annoyed that the receptionist cost me 33 for incorrect advice Not sure I would stay here again as you are certainly not made to feel you are important to the hotel 
 The room was comfortable and the hotel is in a good location We have stayed here before so we were impressed with the updates that are taking place 