 I chose to pay when I arrive however a deposit of 90pounds 101euro came out of my account a few days before I arrived I paid cash when checking in with the knowledge that the deposit would be refunded into my account in 5 7 working days It has now been 9 working days and I have not received my money back and I inconveniently have to make expensive international calls in order to follow up on it 
 The hotel was nice and warm compared to the very cold and windy weather conditions outside