 Unfortunately the very helpful porter was not representative of the rest of the front of house hotel staff We found most of the staff to be from eastern Europe and they had little idea of how to provide service with a smile They often had limited english language skills and no idea of pleasant efficient service This was particularly clear in the breakfast room where tables were left messy and dirty long after patrons had finished Cutlery and crockery were often not readily available and staff were curt At the front desk you could be lucky and meet someone helpful and pleasant but equally you could meet someone very abrupt and rude The hotel also has a ridiculous policy of charging by the hour for wifi use Nobody does that any more 
 The location across the street from Gloster Road tube station was excellent The rooms were very comfortable if a little too warm and we couldn t adjust the room temperature There is a lovely staircase running through the building so you don t have to wait for the lifts in order to go up or down The porter on duty when we arrived was extremely helpful to us helping to get our bags out of our car and up the steps and into the lobby 