 The rude resident who was not very pleasant to one of your waitresses in the bar area 
 Very helpful and friendly staff the lady who booked my wife and I in and out was very professional and friendly and made my wife s birthday a very memorable one The bar staff had to put up with a rude resident which I felt was totally unjustified but she was polite at all times when she probably would ve been with in her rights to reply In the same manner but she didn t so well done to her I wish I had names but both served me in reception and the other in the bar plz trace them and thank them on our behalf Julian Lloyd room 9025 stayed on 23rd Jan Thanks again