No Negative
 Everything Once you step into the hotel you get friendly greeting with lovely smiles not only counter staffs but servers in the restaurants cleaning ladies Every staff makes your stay comfortable and do extra attention in order to achieve it I have stayed so many hotels this one is the best Great location Right next to the station walking distance to Backingham Palce Tragalfar Thater districts River cruise on Thames museums We stayed 7 nights and every day was perfect Some of the nice things they offers are when you go out the day they offer a bottle of water late afternoon they offer a glass of shampaine chocolates etc In our room we had small refrigerator with free soft drinks water cookies and each day they refill the items as well as coffee maker Also breakfast baffet was lovely with nice variations 