 The parking spaces in the hotel s parking lot are very narrow and difficult to manage with a wheelchair and there is no specific disabled parking bay I found the noise levels in the room quite high as our room faced Kensington High Street We booked the room on a booking com special rate At the usual rate I think the hotel is over priced 
 The universal room was spacious and the bathroom well equipped for easy access On presentation of my daughter s blue disabled badge we were not charged for parking which was a fabulous bonus The location was perfect for us to do a walking tour of London Front desk staff were very helpful at check in The concierge service was great in assisting with information and maps 