 The willingness to help me get want I wanted out of a wonderful hotel They always had a smile and made me feel one of a kind They always called me by name and made sure I had what ever I need 
 They place was great they took care of my every need I need a bigger room and they got one for me with a smile I would have to say the pictures are a little misleading But that would mostly have to do on my part I have never been to London so I was thinking I was getting a big room when I was not But the staff help me fix that at a great price and that made me happy 