 On arrival we had to wait quite a bit and due to some of our foreign friends not appreciating the art of queuing we kept getting cast aside There should have perhaps been more staff on reception as there were only two although there were 4 desks in total However this didn t impact my overall experience of the hotel as naturally sometimes there are just busier spurts and that can t be helped 
 The hotel room was much more than I expected with little gimmicks like the control pad next to the bed to open or close the electronic curtains which made the whole experience that bit more luxurious and extravagant The bed was lovely and comfortable and the bathroom was great The room was spotless and a fantastic size given the fact you re in London We stayed in the standard room but still had a view of the river London which was beautiful It was just a really great place to stay 