 It was one of the worst experiences I have ever had in a 5 star hotel Except looking the part the rest were disappointing Most staff were unprofessional and impolite Firstly I requested a queen size bed but got a room with twin beds I called the reception the lady over the phone was very impolite just said she will send over a colleague and cut the line Her colleague came by and said there s nothing he can do and just pushed the two beds together After coming back from dinner I was about to get into bed when I found bugs crawling under the pillow it was horrific to think I would ve slept in that bed if I hadn t moved the pillow I immediately called the reception requesting a room change the reception sent someone over to give me the keycard for the new room I received no apology whatsoever had to drag all my luggage to the new room without help and spent the rest of the night worrying about the cleanliness of the bed Well trained and polite staff are expected at a 5 star hotel but throughout the stay I only experienced one out of all the staff that was polite and professional Very disappointing and unpleasant definitely many much better hotels for a better price and experience 
 Location is great 