 Arrived at 11am paid to upgrade the room to the 12th floor allocated a room number and signed for it Arrived back at 5pm the room had been given to someone else Ended up in a smaller room on the 10th floor with an excellent view of the window cleaning machine I felt that was unprofessional behaviour for a London hotel
 I liked the members club lounge and the waiter in there He had been there 40 years