 The room was very dingy For a 4 star hotel in Kensington I did expect more There was no natural light We were taken to a basement it was pitch black with no windows and smelt of damp It wasn t unbearable but some of the facilities were unsatisfactory As I was going on a night out with my boyfriend I wanted to do my makeup but as there was no natural light I had to find a suitable lamp to sit next to The lamp by the side of my bed kept flickering on and off My boyfriend didn t like the room service food The bed was quite small Checkout was at 12 and it was very embarrassing when a member of staff walked in on us at 11am without any notice as we weren t dressed yet 
 The bed was very comfy Staff friendly Everything you needed really was there 