 It is not 5 star only just 4 The Butler promised didn t materialise room service was slow the Chambers Lounge is somewhere between a British Rail lounge and a second rate airport business class facility Paintings chosen for the suite were absolutely appalling and the Lillies chosen to refresh the the room were the type you get from Tesco As I said not even close to 5 stars The staff try hard but unfortunately I don t believe they know what 5 star looks like The whole experience is in another and inferior league Given the price tag this was a highly unsatisfactory choice 
 The staircase