 Unfortunately I didn t receive the butter I ordered for my breakfast however I m more than sure if I hadn t let my own personal anxiety to pick up the phone get in the way the staff there would have been more than happy to supply me my bad If I was to be harsh a couple of things would be to have different furniture in the room for those who want to take in the view from windows if you have a room with a view that is and a TV guide for the rooms TV might have had one but I couldn t find it however I did get a TV guide on my iPad using the hotels super fast wifi so no biggie 
 The staff were extremely pleasant friendly warm happy helpful and professional View from my room was a great insight into London day by day with an amazing view of the shard Room and hotel was extremely clean and tidy All my room facilities work perfectly and the bed was lush and room was void of external sounds This is the second time I ve stayed here and new it was a good idea to go back next time I m back in London this is where I will be staying again 