 In 5 nights we were placed in 4 different sets of rooms as the staff juggled accommodations around us One was a basement room with a window on the sidewalk where pedestrians walked by at all hours and in another a steady stream of nasty water leaked out of a fixture in the ceiling onto a bed when it rained The hotel s business model seems to be 1 to fill the place as full as possible by making promises for rooms that they can t possibly fulfill and 2 advertising a low rate that is augmented by charging lots for services like in room wifi 19 95 ponds day 28 that are included in the cost elsewhere There are many better hotels in Kensington Chelsea that aren t a bit more expensive once all the extras are added in 
 The ceiling didn t actually fall on us The staff tried to be helpful and one staff member was competent 