 We were there for 5 days and during that time one of the two lifts was out of order This meant a maze of corridors and stairs for some patrons including us if we had not asked for a larger room Our initial room was so small there was nowhere to put suitcases and you could hardly walk round the bed In our friends room the safe did not work even though it was new and they could not replace the battery even after 5 days Towel rails did not heat in either bedroom 
 The look of the hotel is great They have paid attention to the decor and furnishings The staff is friendly though a little amateurish When we complained about the size of our room they gave us a larger one 