 1 It took a while to check in at reception as all the details was not received from Booking com apparently 2 One reception staff unhelpful when confirming that I asked for a special request She said that it was not on the system until she was asked to look again and then it was there 3 The window stills in the restaurant was dirty while eating at the window it was quite visible 4 Customer s children spilled food on the floor and it was not cleaned the whole time we were having breakfast Staff and guest just crossed over the mess 5 No swimming pool 6 Room very costly when I booked 7 It was my 10th wedding anniversary which I choose to celebrate at Double Tree and I was told that wine or fruit would be sent to the room but received nothing 
 1 The fresh cookies given at the reception 2 My room was changed with no problems 3 The bed was super comfortable 4 The views and balcony was fab 5 Very spacious room in the Deluxe King size 6 The staff particularly in the restaurant were friendly and helpful particularly Francis she was such a happy and welcoming lady 