 Being a club Carlson member and having upgraded the room on arrival for an additional 60 total of 240 to include breakfast and a view I would have expected more than a pair of slippers No dressing gowns only three tea bags only two tissues in box in bathroom and a duvet which only just covered the bed On arrival at breakfast we were told we had not pre paid and subsequently seated on a table totally surrounded by other tables guest bags etc so you weren t able to get out without inconveniencing people by asking them to move No explanation of how the buffet worked and no offer to top up tea This is a shame as we have stayed here on a number of occasions previously and experienced fantastic second service 
 Lovely hotel centrally located for travel in London Fab view from upgraded additional payment room Let down by small details as listed 