 The fact that was told the mini bar was free due to the upgrade but it was in fact completely empty Housekeeping service extremely slow to take calls and to respond I also reported to main Reception that someone had vomitted on the carpet in the corridor near my room An hour and a half later I had to report it was still there I walked past it 3 times to and from breakfast which was very off putting to the appetite and on departure 
 Rooms nice but had a Guest of the Day free upgrade so even better