 Nothing Very satisfied 
 The staff at the hotel know how to excel in customer experience I arrived earlier than the 15 00 check in time much earlier about 08 30 I had been on a Transatlantic flight I was accommodated in 2 hours with an upgrade to a suite Concierge gave me directions to take a walk in the city whilst doing their best to get a room ready as the hotel was full the night before They went out of their way to make sure I had a fantastic time in Milan with suggestions of places to see How can I not mention the Maserati shuttle service to the city anytime you wish They treat their guests like royalty I cannot imagine staying at any other hotel when I am in Milan My friends and family are all sold on this hotel Did I mention that I am picky about what I eat The breakfast was superb Staff attention just right How does the management get this right when so many other establishments fail 