 My room had been double booked and another guest was in my room when I arrived back at the hotel My case was also still in the room We were shown alternative rooms that were not comparable with the first room I had been given We were supposed to be going out for dinner before going to a show at the theatre that evening but our time to dine was reduced due to the mix up and viewing other rooms I was made to feel as if I was a problem by one particular member of staff behind the front desk Unexpected events spoilt what should have been a really memorable visit to London and a celebration of my sons achievements 
 When I arrived at 11 30am my room was ready and available fantastic I was meeting my son at the theatre to watch his showcase as a final year student at the Royal Conservatoire of Scotland I dropped my case off at the room and left immediately The room appeared to meet all my expectations We returned at 4pm to find that another guest was settled in my room At the exact time I arrived back and tried to enter the room the other guest was just leaving After our initial shock and dismay one member of staff was particularly helpful and apologetic After viewing rooms that were unsuitable we were given a room upgrade We were also given a complimentary box of biscuits and a voucher for a drink in the bar The alternative room was splendid 