 Two elevators very slow Just had the worst luck pressing down they go up etc Next day one of two is out of service so took the stairs Other issue was restaurant which was completely booked out by an external group I could not eat dinner at the hotel other than room service or the sleepy downstairs bar Finally concierge was able to help one person on staff waited in line for 10 minutes to get advice doormen had no idea For the price of the hotel this part was really quite poor 
 Central location right outside of Central Station Big rooms upgraded on arrival Friendly front desk staff one woman who went out of her way to help Concierge helped me find a restaurant nearby when I thought I d go without eating after hoping to get a nice meal in Italy after flight from Holland In room experience excellent electronics simple to use comfortable bed 