 1 I requested red rose petals on the bed for my wife as we stayed in the hotel for our 10 year wedding anniversary My request was ignored with no explanation 2 Pillows were too high and there was no option for flatter pillows in the room I did not get a good night sleep 3 Breakfast was very basic compared to other 5 star hotels Not enough vegetarian options 4 Wifi is not free 5 The shower in the bathroom has 2 heads the portable head did not work only the overhead rain shower worked I m disappointed in the value for money 
 The location is good and the staff are pleasant Checking in was easy Facilities are decent bar and afternoon tea dining area 