 The staff at the reception was rude I had checked my account before leaving to go to the hotel and had seen that they had charged me according to the policy I had booked under The receptionist then informed me that this was not the case and that they were going to charge me again constantly telling me the first charge was a pre authorisation He was not willing to listen this was a frustrating and bad start to our stay The rooms are small which I was expecting due to it being in the centre of London but I did not appreciate the fact that the beds were not long enough Going to the toilet was pretty much impossible there is no space at all They supply a kettle in the room but the tap in the bathroom is so small that you cannot fill the kettle there we had to use the showerhead Not good 
 The hotel looks beautiful on the outside 