 Room was VERY small for being a King size room dated rugs were dirty bathroom immensely small using room key for elevator was cumbersome because cards wouldn t work had to have new cards made twice view was fishbowl of everyone else s room staff required us to use them for our luggage transport obviously wanted tips no restaurant on site staff hurried you along didn t get the feeling you were a customer more like cattle Apple TV was a pain couldn t scroll through to see what shows were on had to back out of a channel and try another prepaid room and was double charged at time of registration plus this property had a major identity crisis 1 Name on booking com DoubleTree Hilton another when they sent a reminder registration Best Western and a 3rd name when credit card charged name I never heard of it was like a bait and switch you pay for a Hilton property are given the expectation of a Best Western and wind up with something you never imagined overall would not stay here again 
 Only thing I liked was the location because my husband wanted to go to the Tower Of London Don t misunderstand the view from the property was zero view of anything but other people s rooms Hello peeping Toms 