 The hotel needs a concierge and the front desk staff could use some retraining I needed to receive some advice on getting a train from Euston Station to MGM s Harry Potter Studio The first front desk clerk told me he would print directions and send them to my room After 1 5 hours without directions I went to the front desk and was working with a woman and she asked me to step aside so she could help another customer I thought that was rude and disrespectful I asked to speak with a manager and was told the manager does not work on weekends I asked to have the manager speak with me when he came in and I never heard from one Bottom line I ended up calling Euston Station and getting the answers I needed We had a great family vacation in London but I would expect a basic level concierge service for the fee we were paying to stay I would certainly return to London but I would not stay here again 
 The location near the Earl s Court Tube station is fantastic