 We requested an extra duvet and the new cover had eye makeup on it We requested a twin room in September for a January visit and was told the room type was subject to availability That should surely have been enough notice We had to pay for the upgrade to a bigger bed rather than have a double We were offered a king room that looked like a double Staff said the room was bigger than a twin room which was also a joke 
 The softness of the bed and the bathroom facilities in the room 