 I had emailed the hotel a few days before to ask for extra pillows as I had a broken elbow and bashed ribs mentioned this to receptionist at check in there were no additional pillows in room and as well as asking receptionist I had to phone down later before my request was met and even then I only got one extra not the two I had asked for 
 Excellent location for museums Royal Albert Hall etc Room very good comfortable bed tea and coffee making facilities iron and ironing board 