 The fact that we were NOT informed that we were paying good money to stay on a building site There was and still is until August they hope a major refurbishment taking place Were YOU aware of that The dirt noise inconvenience and general chaos is totally unacceptable The entrance to the hotel is now hidden down a side street and we only found it thanks to the maitre d of a nearby restaurant There is only one working lift servicing 8 floors which is rated to carry four people but only if they are super slim and have no luggage with them In addition to which it was quite evident that the housekeeping staff were jamming the doors open from time to time for their own convenience The room was properly serviced and cleaned only ONCE during our stay and on one occasion it took three phone calls over a 1 hour period to obtain a missing second bath towel and a bath mat Why they had been taken away in the first place remains a mystery 
 Excellent location and ONE of the reception staff was extremely helpful 