 The receptionist telling me my credit card had been blocked when she tried charging the 50 pound deposit they ask for at check in and when I phoned my bank after check out they tell me it was not blocked at all and was failure of the hotel s terminal Also being woken up by cleaning crew knocking at 9 am and then again later on near 12 when I had paid 20 pounds for late check out at 13 00 not blaming cleaning person hotel must inform them better about check outs An extremely loud alarm I couldn t locate origin of only seconds at time while finishing getting ready to leave contributed to my feeling of being a bit chased out of there Not huge issues but not things I reasonably expect from a not cheap 4 star hotel 
 The room excellent overall very spacious closet the size of a regular home one nice amenities free tea coffee Super comfortable bed The location very handy for my purposes 