 The waiting time in the ques were ridiculous staff didn t seem to know what they were doing and after travelling 5 hours you want to be seen as quick as possible Reception didn t answer the phone when I rang from the room 15 times in total rang room service as wanted some teas and sugar but was told they couldn t help and I had to ring reception I was in the room with 2 small children so I couldn t leave them or I would of just gone and asked for some myself Gave up trying after 1 hour 300 for 1 night and they can t even answer the phone to u pool was dirty as was changing rooms and steps down to pool area my son has came out in a rash and I have servere tonsillitis which could be caused from the pool I m not a fussy customer and have stayed in various hotels but this has to up there with the worst Room on the other hand was clean but small and we were crammed in 
 The location was brilliant and breakfast was really nice too 