 I detested the poor welcome of the receptionist on duty when we arrived When we arrived at 14 30 our room was not ready and we were told to leave our baggage and go back later and we were also informed that the breakfast was boxed No apologies for anything no upgrades or late check out offered to us It was our problem not the hotel According to him our agent Booking should have warned us about the refurbishment but I do not agree because at the time of booking and paying the repairs hadn t begun And when I complained about the boxed breakfast his answer left me dumbfounded According to him as breakfast was complimentary and we hadn t paid for it we couldn t complain He made us feel not welcome We could see none of the staff we had met before and they were far better 
 We have stayed at the hotel twice and we love its location the complimentary breakfast and the new bathrooms although romos are very small but now it s under refurbishment which meant some noise and no breakfast room but a boxed breakfast which was not as good as the one we got other times 