 Some of the staff were disrespectful with me I understand there s a pressure on them but they must learn how to treat guests under pressure in a proper manner this is a 5 stars hotel Particularly the concierge staff 2 so far were rude and the call center staff I didn t like the beds they re horrible The space of the room in relation to the value of money to be honest it s not worthy I don t like the elevators tiny and warm each dedicated to a number of floors or rooms I didn t like the cleaning staff that I came across they don t understand English Also I didn t like the fact that they don t have a gym and I have to go to the other NH branch to workout not convenient at all Moreover the Tv wasn t responding at first then when we got signal I didn t find much options neither English nor Arabic channels were available
 I like the breakfast area It s sunny huge and open I wish they add more variety of food though It s safe there there s security everywhere Cameras everywhere Mr Emile took immediate action when the cleaners opened the door on my mother He brought a machine to scan who went in and out He is also charismatic I like the way he handled the situation Majority of the staff were nice some were either moody or aggressive The butler who welcomed us he s a wise man been working for 25yrs was very welcoming and nice unfortunately I didn t get his name but I got the chance to say good back to him before I take off to the airport The location is amaaaaaazing I like the fact that Riply s Madame Tessud the dungeon 2 thumbs up and the body world are close from the hotel You can go on foot Also the zoo and micropia only 10min away Trams are available to take you for more museums in minutes They are easy to use The next door mall has lots of brands also great They have a spacious lounge to redeem tax free Smart 