 Room on 1st floor looking out on to a wall and ac units but we were moved without a fuss Windows can t be opened Having to go home 
 The friendly staff who made us welcome and did everything they could to make our stay enjoyable Good location 10 mins walk from Waterloo The room on 9th floor we were moved to The pool The food The decor Comfy bed The wine delivered to our room for my partner s birthday which was a lovely surprise 