 payment taken before I arrived my booked room had been taken the room they offered in exchange was dirty the room they finally found for me was in the basement with no windows hot tiny 2m x 3m including the ensuite claustrophobic and barely had room to open the door The essential air con was noisy I woke with a headache The double bed was short enough that I had to sleep diagonally The ensuite was so small that it was hard to bathe and dry without banging elbows and knees 0 6m 1 5m for miniscule loo miniscule sink and miniscule shower 
 They didn t charge me extra for finding me an alternative room after giving someone else me the room I had originally booked Apparently the room I ended up with was larger than the one originally booked though given the size of the room I was given I find that virtually impossible to believe I did eventually get to sleep The bed was reasonably comfortable The bathroom had hot and cold water available 