 On the 15th of August 2015 I was booked to stay at this hotel with my family As I mentioned to your receptionist at the time the accommodation was unsatisfactory in the following ways I had requested for an early check in as I was travelling with my wife and 3 young children 2 of whom are unwell at the moment with broker arms and other have stiches My request was refused on the day despite me having requested it even prior to my visit in an email And I have been inform by the representative that they are fully booked and cannot arrange any room till 2 00PM After requesting I was given accommodation a single room by hotel at my own expense 150 for just 4 hours That too it was a single double bed and we slept on that After complaining this to the higher management we got reimbursed on the check out day I have been given a apartment on the 3rd floor of the hotel without a lift this was not mentioned when I booked the hotel I would not have booked this hotel had I been made aware of these facts The stairs are very dangerous and with two handicap child it as not acceptable The Washing Machine was broken The A C was not working the Room Heater was not working the Shower was broken The Porter refused to carry my luggage up the stairs as he mentioned he was suffering from back ache YES he refused And this annoyed me When I requested to speak to the manager I was informed none of the managers were present to make decisions and I would have to wait until the following Monday for any request to be entertained Then they transferred us to the another room which as very very small in size and not up to that mark Nothing was provided properly since the moment we arrived We have changed 3 Rooms including one in Kennington in Just 12 Hours and that too with Children s and Luggage 
No Positive