 Absolutely ZERO customer service No help with bags Rooms are small and the housekeeping staff did the minimal amount of work that needed to happen Tiny elevator that can have you waiting up to 10 minutes just to grab a space Usually I am not too picky but so many things were off with this place don t even bother And it is not cheap 
 Location was the only good thing about this venue Close to Paddington Train Tube 5 minute walk The breakfast is ok 