 wi fi was rubbish I never got a stable connection at all Dreadful musak played constantly turn it off Room temperature centrally controlled so was constantly freezing It s possibly a London thing but I felt the service charging on every single thing such as the glass of wine i bought in the bar at 8 50 for 175ml became 9 28 even though my red was served in a white wine glass because the bar lady was cross I changed my mind to breakfast and dinner was excessive and frequently not warranted for the service received 
 Comfortable bed great view staff prompt with requests but not cheerful Breakfast had a wide variety cooked pastries fruit cereal toast etc Good facilities in the room coffee tea bath robe kettle crockery etc