 You advertise a pool however is run by a third party and has stipulations on when children can swim I understand this policy in London however you need to look at the times that members will use facilities This would be early 06 30 to possibly 08 30 then after that then could be opened to children Certainly not 10 to 12 when the day is over Leave that easy change for you to sort Rooms ok In terms of the breakfast not great Need to remove the plastic fried eggs and paper napkins that you would expect from a lower star hotel I thought 5 star hotels only use cloth napkins Maybe a visit would be prudent to determine changes I lot could be learnt from your 5 star competitors
 Location ok and all the basic requirements Reception personnel excellent Young lad Monty Yang superb and as a seasoned traveller flying weekly around the world on business have never met a better person to greet and sort issues out at reception A gem of a person and an ambassador for Hilton Hilton needs to appreciate him or you will soon loose him 