 Very poor front desk service the morning we left We did not receive the wake up call we ordered and were very late leaving for the airport I attempted to get help from front desk staff who were very uninformed about transportation options to Heathrow a very basic piece of knowledge for hotel staff in London We ended up with a taxi that took 1 5 hours due to a bike race nobody at the hotel seemed aware of this either and cost about 125 If you re not from London be aware that this hotel is in more of a business district Many of the surrounding restaurants and shops were closed on Saturday We walked to Covent Garden for pretty much everything 
 Beautiful hotel Everything was very clean bed was VERY comfortable Drinks at the bar were great and staff there was pleasant 