 Only downfall was that we ordered room service late at night and had to pay with cash upfront and the lady had no change to give us Maybe this practice is more universal in UK but usually when I stay in hotels the room service is always paid for when checking out Also if this was part of their policy it should have been made clear to us on arrival or when placing our order for room service 
 The location is perfect very easy to get to from the tube and only a 5 minute walk to the Tower of London and Tower Bridge For anyone doing the Hop on Hop off Bus Tours there is a pick up point just in front of the Tower of London The hotel itself is simply beautiful staff were very friendly and helpful the food in the restaurant was lovely and the room was clean and beautifully designed We were given a complimentary upgrade to a Deluxe King which we were delighted it Also because the main elevator was under going maintainable the hotel kindly gave us both a complimentary drink of our choice from the bar to express their sincerest apology Overall I was very impressed and would highly recommend The Chamberlain Hotel to anyone visiting London 