 I ordered some ice for drinks in our room before going out and it never got delivered 
 The location was superb The hotel is right next to the O2 Arena It will be even better when the walkway is opened The hotel is luxurious and the staff are all really friendly polite and courteous We got a free upgrade to a river view room and the room itself was fantastic with a huge comfortable bed I loved the control panel by the door for controlling the air con do not disturb etc I also loved the fact that you could use night lights if you didn t wanted to be blinded by light in the small hours We had a massive tv in the room which was highly interactive I paired up my iPhone and was able to view videos on YouTube streamed to the tv from my phone There was also a Bose speaker in the bathroom Breakfast was fantastic with a huge selection of hot food and continental breakfast The waiting staff were really attentive and nothing was too much trouble We ll definitely stay here again 