 i tried to call the hotel 4 weeks before travel on a saturday it was permanently engaged then i was left on hold and finally when i did get through i was told to hold the line ahd eventually put the phone down after waiting 30mins i mentioned this to a number of staff but they just said sorry the other thing is my night in london was 10th june and the hotel took the full amount the day after i booked it which i think was a bit harsh especially as every person who was checking in the following day i spent a number of afternoon hours in reception paid at the desk on the day 
 the pool was lovely first time ive been in a hotel pool that is so warm 