 It was noticeable that the staff were stretched Perhaps due to the time of year the restaurant was understaffed and it had a negative impact on the service It was about a 45 minute wait and then anything additional took 10 to 15 minutes For example extra hot water additional toast it was disastrous Coffee was not very nice We also had to be moved to another room The first room was next door to some kind of housekeeping cupboard and the doors were constantly open and shut The noise was horrific so that night we didn t get much sleep We were not very happy about that and believe me we needed our rest We were exhausted the morning after I would also add that the carpets in the room could benefit a bit from a better vacuum cleaner or maybe it is operator error 
 Rooms are always clean the linen is very soft and fine Our mattress had clean a very clean mattress protector I LOOKED The bathroom was very clean too The sealer around the edged of the bathtub were totally white no mould at all and this give you a good chance to relax There was also no damp smell in the room at all Greeting staff are absolutely lovely and they made us feel at home Impeccable taste Just arriving into the courtyard if you have been before it s truly as though you are staying at a very large private estate Staff are kind and do not make assumptions I didn t feel any sort of biased attitude I am of Latin american ascendance The staff at the reception desk were familiar and respectful Very pleasant and patient In our opinion it is great that they do not wear name badges It gives it a very personal touch because rather than reception staff from a conventional hotel they are your hosts I also would like to add that the recently opened Hair Salon Matthew Curtis really rounds things up He and his partner were nothing but welcoming friendly professional and add great value to the hotel amenities 