 Excellent Hotel with a Great team All positive nothing that I didnt like Thankyou 
 After staying many times with Citizen M and through Booking com I was surprised to see my cool room with a great view of the Tower of London and the Shard There were 2 lovely cards welcoming me which I found very touching from the Staff I went out for 1 hour and when I returned to the room Teela Annie May Catherine Emma Shanta Juriana Effy and the AM Team had written a lovely funny poem for me and filled the room with around 40 red balloons Wow This was amazing I work in customer service and fully appreciate what they all did for a complete stranger Incredible team so please spread the word and pass on this review 