 Due to my unexpected sickness I needed to shorten my UK trip When I checked in I asked the night shift female receptionist if there would be any flexibility and possibility to cancel or refund partial hotel booking fee Of course I fully understood of the terms and conditions Regrettably she rejected immediately and spoke to me loudly at the lobby that you don t need to speak to me so rude but I didn t and I recommend you to claim the insurance instead of asking the hotel for assistance just a request I was completely and totally shocked by her unhelpful manner Next day morning the hotel manager has provided assistance after she understood the situation 
 Perfect Location