 The reception area is small and crowded for a hotel of this category We got a complementary upgrade to a bigger room This was sized as expected which means normal rooms must be small There is no proper walk in shower but a large bath tub instead with a shower but this is not a good solution as one can slip and water can go everywhere If you are close to the kitchen which we were there will be noise at night Facilities are very basic It is not clear how they got five stars or what that implies for the difference between 3 4 and 5 stars We did not mind but it is not so clear how they can justify the price charged The breakfast is too expensive in particular as it is not at all difficult to get very good quality breakfast very close by So we did not book it 
 Friendly staff Flawless internet Kitchen on corridor with complementary hot drinks and snacks We received an upgrade when we arrived The room was nice and bright with big windows and a high ceiling 20 discount for the restaurant however we did not make use of this offer The location is of course superb if you have to catch a train in the morning Nevertheless it is well insulated and not noisy The heating air conditioning is quite I do not understand other people s complaints about lights that could not be turned off This is possible but the switches are not all in the most obvious places Bath robe hair dryer complementary mineral water etc exist like one would expect from a 5 star hotel The TV is very small and unimposing 