 Not enough dining room staff for the buffet breakfasts too few staff having to run around like crazy and result is food items constantly running out effectively little to no table service for coffee water etc This in turn causes guests to have to stay at their tables much longer than necessary and in turn causes unnecessary wait times for a table Altogether this causes a lot of time wasted for guests who have to get to business meetings 
 Great central location near Marble Arch comfortable bed terrific and kind staff 