 As soon as I arrived my room I saw a welcome letter My title on the welcome letter was written to me by the manager was MR But I am a woman My title was already given during reservation as MISS It was annoying for me There was second envelope on the table in my room that was kind of invitation letter by spa It was sent to another client another name was written on I it was a bit ackward I haven t received the invoice after I checked out I am still waiting for it The night before I checked out the concierge confirmed that I will have a mercedes with a driver like at 200 cost to take me to Malpensa airport The morning that I was flying the concierge called my room saying I am sorry the car is not available what about Mercedes S class cost like 300 I said no thank you I asked for a taxi They arranged a Mercedes taxi The driver asked me to pay 110 at the airport I said to him I know you can charge only 90 He said his car is a Mercedes Vito taxi and price is 110 We ended up 100 It was also a bit strange It is not interesting to see a metal roof down when you open the windows in your room That s all Thank you 
 Location is excellent The hotel is located in the heart of Milan 