 1 the Spa pool has no changing room people used the one toilet which was swimming with water as a result 2 one morning I fell on the bathroom floor when stepping out of the bath shower The floor was marble and despite using the bathmat and holding the handle I still managed to slip The floor was actually quite wet from the shower I hurt myself and decided to report it to Reception so they could take action to minimise the chance of a repeat by someone else The Receptionist was fine and said she would tell her manager when he had finished with another customer I sat on a Reception sofa and despite being there for 15minutes no one approached me My family and I were leaving for sightseeing so I didn t wait any longer A very disappointing lack of response from the Manager An acknowledgement of what had happened and some sympathy for my pain would have been the right response 
 The room we had was a good size and we also liked the small bar cafe It had nice waiters and great tapas Also the hotel is very close to the Metro 