 Lack of information at the receptionist which took time to find the name and reservation although I gave her copy of the reservation but he didn t look on and thank god that I found other copy to save breakfast money although I made my reservation 4 months ahead I fund that the room rate on the same date reservation cheaper nd if you buy voucher for break fast at reception on arrival breakfast cost is 15 pound only what a hell of policy 
 1 I asked for a meeting with lady which is the gm never met she sent me her assistant is she the prime minister of Italy 2 I booked with breakfast and the receptions when I checked informed no break fast for you I thought that I didn t do it I paid for the breakfast as much as 17 5 pond for next day then I found the confirmed reservation it was clear that I paid 17 75 pound per person x 2 for 5 days I took it to them then they said no its with breakfast they made payment back through American Express 