 The staff As soon as I walked in the woman at the desk wasn t friendly When I left and needed help finding the bus station I wish the person who helped me would have told me I could walk 10 minutes to the train and then take it two stops I ended up missing an earlier bus to my next destination because I didn t think I would make it in time I found out on my own that it was two stops on the train or rather U Bahn Customer service is everything and it would be nice if the staff was friendlier and more helpful 
 The hotel is nice and my room was big with a big bathroom which is a nice change since a lot of rooms in Europe are small The hotel is clean and in an okay location Not too much around but there s a grocery store next door and one a few blocks away There s a good little bakery also a block up and the bus to take you into the city center is also close I will say again I really liked my room The bed was so comfortable and I was pleasantly surprised 