 The staff were not helpful at all bar staff were rude when asked a simple question Concierge were not helpful didn t advise directions when getting car from car park also didn t advise of the pre authorisation 50 off my card just in case we had any extras We didn t and am still waiting for this transaction to be cancelled Certainly should NEVER do this without speaking to the customer first so it can be expected 
 Location was good for some but not for what we wanted to do but that was our error 