 Staff didn t direct us to our room at check in no complimentry water in the bedrooms no ironing facilities in the bedroom staff were not friendly at the front desk nor in the breakfast room Didn t feel like 5 more like 4 Bars were very pricey the downstairs bar was quite slow service even at 7pm 
 Location amazing Hotel character was interesting The room was spacious with a good bed and pillows The 2 bars were great 