 on arrival I was told I d been upgraded which was great However shortly after I d unpacked my stuff I received a call from the receptionist saying and I quote you didn t tell me I d given you the wrong room I was dismayed and asked what she meant how was I supposed to know Apparently she d misheard me and given me a Mr A Hall s room She asked me to go down and sign another form which I did and when I did so I told the receptionist to please not say I had not told her and asked how I was meant to know She showed me the form that I had signed which fair enough did have another name at the top but to be fair I hadn t stood there and read it before I signed I don t think it s unreasonable of me to assume that she d done her job right and I wasn t very happy that she was blaming me for her mistake I did offer to move rooms and don t get me wrong she wasn t rude in her manner or anything but I still take exception to being accused of something The way she said I hadn t told her gave the impression that I was trying to do something underhand which I most certainly wasn t 
 I ve stayed here a number of times and directed colleagues to the hotel Comfortable and pleasant atmosphere relaxed not too formal 