 We had a problem with the air con We called the reception for help The man arrived in 10 minutes after the call He was very pollite but he had no idea what the problem was He told us the air con would work in 5 minutes and will cool the room down However it didnt work After roughly 30 minutes try I eventually got it work 
 Staff were very helpful especially those who were at the reception They even helped us to orginise the trip to Lake Como The hotel is a few minute walk to the metro which made transportation easy and cheap The breakfast was fine 