 I was given a room that didn t fit the description of what i purchased on Booking com I paid for a room with a sofa which also had a separate shower and was in a quiet location Instead i got a normal double room no sofa no shower and right in front of the lifts so very noisy When i complained they blamed booking com I advised i would leave a negative review if someone didn t call me back and offer me something small in return for not getting the room i paid for No one bothered calling me back which is very poor customer service They didn t really seem to care which made my whole experience a very poor one I expected better from this hotel i ve received better service from lower star hotels 
 I like the fact that it s a nice hotel overall 