 There was no AC in the room so it was hot even though there was a fan It was a bit awkward to open the window as it opened out into the courtyard sitting area The shuttle booked by the hotel was 3 hours late in picking us up from the airport The hotel was good with following up with this but I will not recommend the shuttle service I would recommend getting the Gatwick express from the airport to Victoria station and a taxi to the hotel about 15 or the tube to Bayswater then a short walk to the hotel 
 Breakfast was prepared well and tasty The room was clean and comfortable The staff was also quite helpful and pleasant at all times 