 Live in north west London booked for a romantic night close to the action Awful check in experience ruined our stay I had asked the hotel to allow my partner to check in as she was arriving before me via booking com unfortunately the gentleman on the desk couldn t help her he said he couldn t see the note fair enough but you have my card and you have me on the phone with the booking number etc it s a one night booking and you have the power to charge the card anyway as you would if I hadn t turned up I rushed from the other side of the city only to find my girlfriend sat in the lobby almost an hour later perhaps the hotel could have given her a tea or somewhere to change for our evening out When I talked to the lady who was now on the desk she was baffled as to why the person my partner had dealt with while I was also available on the phone had not just charged the card on file and let her into the room All together the knock on effect was that I had to conduct my business activities planned for Friday afternoon on Saturday meaning that we didn t get to enjoy the facilities we missed our evening reservation at a restaurant in Hoxton and my treat for my other half was essentially ruined by a lack of competency from the man on the front desk The hotel made absolutely no attempt to try to make things right You will see from my other reviews that I am balanced and fair in my feedback 
 The room was clean one of the cleanest I have ever seen and comfortable The Hotel s location is great 