 Being told that our room wasn t ready and when I had asked for a low floor we were given one on the 4th floor We were disappointed this time 
 It was very nice except when we arrived our room wasn t ready so we were told to go and have a drink which cost us over 11 00 for a cup of tea this I feel should have been complimentary as our room should have been ready We were then told by reception that we couldn t t have an evening meal between 5 and 7 as it was fully booked I then went and saw the restaurant manager who booked us a table without any problem When we sat down for our evening meal there were several tables unoccupied so why were we told that the restaurant was full 