 We originally booked the hotel because of the location and being very close to South Kensington station The rooms are old and outdated and the hotel needs a bit of love and care When we booked we advised that we had a 1 year old baby and requested a cot On arrival we were given a room on the second floor While there is a lift to the first floor we then had to work our way up to the second about 10 stairs with a pram not ideal and should have been considered when organising us a room The hotel also has stairs into the lobby I can recall about 6 or 7 times that I walked into the hotel with the staff standing behind the desk and watching me struggle to get the pram and baby up the stairs Staff in general weren t overly helpful and really quite miserable Room was average but definitely not well thought out or planned small space under the bed but can t even fit a suitcase for example new showers in the bathroom but very little pressure I understand London is expensive and you don t get a lot for your money but I definitely expected a lot more I wouldn t stay here again 
 location and access to public transport