 We had two incidents First at the arrival instead of a triple room as requested we received a double room with an extra bed but that cleared quickly as they offered as one double and one single connecting rooms When we left we were charged with 3 bottles of water just because we had some bottles of the same type of water inside the room that were empty Unfortunately we were in a hurry so we just paid them after the receptionist told us that this is what is written in their book This is a bit unacceptable for a 4 star hotel the devil is in the details 
 The breakfast is really good diverse and pretty cheap for Milan as it is 6 euros The hotel is comfortable clean and you find free coffee and water downstairs at the reception The employees were nice and tried to help with everything 