 The staff on the front desk were VERY unhelpful I requested a 12 midday check in and they had no idea and refused us without explanation The general communication was horrendous I had no idea id need to put a holding fee down even after I paid everything up front no idea I would need ID other than my bank card NO idea there was no parking The only parking available cost an extra 35 on top of our stay and left us stressed and took us 20 minutes walking distance from the hotel It took two requests for the hotel to even send me a confirmation of my payment for the original booking I had requested information for any extras like champagne or balloons or just anything to make it special because the stay was for my partners 30th birthday I received no information for this no response whatsoever A hotel with a reputation like this one should know better I ve had better customer service and experience quality in a 60 B B
 The room was lovely not like the photo but very clean and felt wonderful Just a little less than expected The breakfast and breakfast staff in the tower lounge were fantastic Two of the staff doing the breakfast service were exceptional and made it outstanding for us The location was perfect for our needs the bed and bathroom were wonderful 