 Did not get twin room that booked 6 months before and confirmed with hotel a week prior to visit Was given double room and as with my 32 year old son was totally unacceptable Had to call the reception staff on 3 occasions to chase up room change and ended up sitting in reception to wait We had to a meeting at a specific time and had to be be showered and changed after our long journey so by the time go into a suitable room had to rush around Not happy that had to complain and continue to do so in order to get an appropriate room which I should have been offered straight away As the hotel did not have the room I had booked We were eventually put in a family room which was suitable My point is that should have been given this room in the first place 
No Positive