 On our first night we asked the sour faced barman if food was available without speaking he looked at his watch and then threw a couple of menus down on the bar We took them to a seating area and were chatting and looking at the menus I briefly went to the toilet and when I came back my friend told me the barman had taken the menus away I saw a member of staff serving people with big plates of food so enquired to her if food was still available her reply was food finished one minute ago So the attitude of the bar staff and lack of basic communication got our weekend break off to a very poor start We went to bed hungry after travelling all day Is that how a four star hotel operates It was very embarrassing as my friend was visiting from abroad and had been travelling all day yet they allowed East European prostitutes to bring bags of smelly McDonalds into the bar and eat them there without buying any drinks 
 Check in out staff great breakfast staff also very efficient but due to problem on first night with bar staff we did not use the bar area again during our stay Room fine everything to a decent standard We would have liked a kettle and coffe tea facilities in the room but had to do without which is not great when you want a drink when you first wake However as we were packing our bags to leave at the end of our stay we found these facilities hidden away in a draw Quite frustrating but overall a good hotel Twenty seconds walk to Victoria station but the prostitutes eating McDonalds in the bar is not good for this hotels image so we did not go in the bar again after the first night 