 The fact that I couldn t sleep The spa was over priced 20 to enter just spa It is advertised as k west hotel and spa if you stay you should be able to use the spa complimentary The hotel staff are in need of real robust training in customer handling and first aid Very appalled at the outcome of this situation 
 Fire alarms went off in 3 seperate occasions 6 45am 7am 7 15am Hotel staff walked into the room without knocking or alerting us while entering or entered No first aid qualified person on site as I had an incident and they could offer nothing and did nothing to help either Absolutely disgusted by management and staff for the way things were handled Hope they fix these issues The manager Allysia told me they couldn t offer any compensation due to the fire alarm waking me up at 6 45 am 3 times Absolutely pathetic 