 1 A male receptionist staff who was on duty on 7 4 2016 during my check out time between 12 45pm and 1 pm was lack of courtesy rude and lack of customer service skills He raised his voice and said that the check out time was 12pm instead of 1 pm I replied to him by saying that I ve already informed his nightshift male colleague that I need a late check out time before 1 pm instead The night shift male staff assured me that I could check out before 1 pm and it was free of charge 
 The location is really good Easy access to metro RENFE Trains Taxis buses and close to Tourist Bus tour The room is spacious and comfortable For Muslims tourists there are 2 Halal Restaurants Apamea and Ali Kebabish located within the radius of 700m from the hotel facing the Avenida Tarragona 