 The heating wasn t working in the room reported it and I was told I could have a plug in radiator for the room It obviously is an ongoing problem No apologies were made either The room was cold The only heat we had was from the towel rail in the bathroom Highly unacceptable for the price of the rooms Also domestic staff start cleaning early So we were woken early There was also some one drilling into the wall next door and wallpapering They all chatting to the domestic staff at full voice right outside the door The noise of that brush banging off the skirting is enough to drive anyone insane at 0730 am Despite having the do not disturb sign on the door housekeeping still knocked at 0930 This all occured on the same morning Safe to say there was zero lay in 
 Very comfortable bed Great coffee and tea making facilities Speciality tea s too Fresh milk delivered to room each morning Perfect shower and samples to use Ice machine down the hall is nice touch 