 Despite number of staff behind reception the desk wasn t manned efficiently There didn t seem to be any effort to reduce the amount of people queuing The staff behind reception were not friendly looking no ready smiles We were instructed to be dealt with by a trainee He proceeded to begin booking us in without any apology for long wait or indeed any acknowledgement at all I understand he is still learning but customer service is the most important aspect of all Tea coffee facilities were basic no biscuits No lock on bathroom door Price of breakfast extortionate 
 Close to tube station Great views from room Despite size of hotel it was quiet at night