 Overly soft bed caused my back to spasm leaving me in pain sleeping on the floor A c wasn t working properly even after maintenance by a staff member Bath has been built raised up and so I could not gain access or egress without hopping into and out of the bath This is a serious health and safety issue Internet wasn t explained when I checked in Paper ordered at the same time never arrived Not enough staff working on Saturday 01 August a day the hotel was full of people like me doing Ride London and so despite being out for breakfast for an hour and then out for a further two the room 734 wasn t made up Room service tray of another room was left in the corridor for over 12 hours 
 Friendly concierge close to restaurants and shopping Manager when I checked out listened to my catalogue of horrors 