 The staff were extremely rude including the manager There was some confusion with our bar bill due to our large group however before it could be addressed I was chased out of the bar and grabbed by the barmaid demanding I pay the bill Explained we would pay this however they were insistent and continued to be rude The manager smelt strongly of smoke to the point where I had to stand away The swimming pool jets did not work and it was freezing cold and the steam room was not in working order A lovely hotel but the staff need further training Extremely disappointing 
No Positive