 The only negative comment I have is The beds were a bit to hard We could hear when the room above flushed the toilet 
 This is an absolute gem in Milano It is situated three minutes walk from Maliano Centrale railway station We stayed here for three nights in may 2017 The staff is very service minded and on the Hotels excellent web site I was able to customize our stay in a very nice way Temperature in the room at arrival The content of the free minibar alcohol free topped up every day What kind of pillow Extra blankets Et c The hotel is 100 smoke free Good free safety box in the room The breakfast was very good with a variety of food The hotel also offers gluten free and lactose free alternatives On our first breakfast the lactose free alternative was lacking due to some kind of misunderstanding The staff really walked the extra mile and within less than 10 minutes they managed to provide lactose free yogurt in a variety of flavors I totally recommend a stay at Hotel Berna when you visit Milan 