 Having to justify my booking Being provided a room with faulty air conditioning Having to endure a full night in a very uncomfortable room 
 We had difficulties with our accommodation initially upon arrival but hotel staff did as much as possible to placate our concerns Our main concerns related to faulty air conditioning and poor signage related to wing rooming Despite booking well in advance we were informed that the hotel was full when we arrived at the hotel We were required to prove our booking as the hotel records appeared to have no information at all Restaurant meals at the hotel were excellent and hotel staff were extremely attentive and sympathetic concerning isssues 