 Requested a room on the lower floor when booking but was allocated a room on the fifth floor and had to use the back stairs to access it as can not use a lift Shower only drippled not able to wash our hair it also went cold quickly A switch was missing its cover in the bathroom The sink area in the bathroom not clean Light switches by the bed was nor working The receptionist was struggling to understand English though she tried We were not asked if we enjoyed our stay when checked out 
 conserje was polite though did not offer to take our case We were able to check in early We received an upgraded room but a lower floor room would have been preferred