 Incomprehensible design of shower fittings Delay in temp change of water so you can t tell if you have moved the mystery lever correctly or not Management should try to get a quick shower in there when exhausted from travel and in a hurry Hand shower handle is slippery chrome hard to control when hand is soapy Massive weight of many extra throw pillows and fabric decorations on bed requiring them to be put on floor nightly blocking window access if put beside bed These are annoying and space filling and of no practical use Make them go away Just buy pretty duvet covers Bed is too high for shorter guests You should not have to rappel down the side in the dark Test it with someone 5 feet high before you buy more I would still come back but 
 Staff Excellent and generous full English breakfast Size of deluxe room Closeness to paddington for heathrow express in morning no taxi needed 