 Had to wait until 4 30pm to be able to check in to our room despite the check in time stated as 2 00pm Disappointing We also had a club room booked with access to the club lounge but the male receptionist did not think to tell us we could wait in the club lounge until the room was ready Instead we had to wait around until We finally though to ask if we could wait in the club lounge and he female receptionist said of course 
 Really beautiful location infront of Grosvenor Park Much more attractive entrance at the front rather than the rear In particular the man who was looking after guests in the Club Lounge is excellent He really changed our impression of the hotel after having to wait for our room to be prepared He is a massive asset to the hotel and made our experience all the better Thanks to this excellent member of staff 