 Had to change rooms twice once because the bath had a chip in it the mirror had a big crack across it and the alternative room given was tiny for the price paid I feel the up keep of some of the rooms is quite poor given the star rating of the hotel We also had to pay to upgrade to a better room which I don t think was fair given the rooms we were offered originally and the quality of them
 The actual room we eventually got was amazing even though we had to pay an upgrade because it wasn t in the price bracket of the one we had initially booked The receptionist was very helpful but I don t know what would have happened if we had not paid the additional upgrade to get a better room 