 We booked 3 people into the room which they were happy to oblige with however this was never updated on booking so we had a struggle getting 3rd bed made up 3 requests and repeated the same conversation to explain our additional number to the breakfast staff every morning After returning from a day out our room remained unserviced which was promptly rectified twice A bit more internal coordination and communication is required 
 Beautiful heritage hotel literally a few steps to London underground and a short walk to South Kensington shops Could not be more convenient Extremely comfortable Staff were very friendly and helpful particularly restaurant and bar team 