 For a four star hotel I would have expected it to be a bit cleaner There were stains on the carpet and the curtains in our room the remote was a bit sticky and I don t want to know where the white spots on the backrest of the bed came from Also when we booked we expected the spa area to be freely accessible for guests but apparently that s not the case 
 The location of the hotel is excellent less than 5 minutes walking distance from Big Ben and London Eye The bed was very spacious and comfortable and although it s such a huge hotel it was very quiet at night The bathrobes were very fluffy not the worn out hard ones you usually get We got a free room upgrade from no window to window facing inner yard because there were no more rooms of the category we had booked available Staff was nice but service at the hotel bar was a bit slow 