 My items from laundry had been lost ladies working on Reception were not very helpful responsive in situation when guests have unaxpected and non standard problems 
 Rooms on upper floors have a superb view of Amsterdam there is a nice swiming pool and saunas areas spa Breakfast is very good There are very nice restaurants in the hotel Some staff are very professional and friendly and even can deal w problems in a proper way to support image of Okura as a high level services hotel Jos Pallandt obviously have to be promoted Another helpful person Luca on reception 