 Length of time it took to get checked in as the queue was long not all receptionists behind the check in desk were utilised to ensure a smoother faster check in I asked the breakfast staff for poached eggs but never got them individual serving us seemed to have disappeared after my request 
 Decor and cleanliness of the room Breakfast was also delicious although the service left a lot to be desired I also appreciated the availability of ice and ice buckets Bed was lovely cosy and and ensured a good night sleep