 Asked to leave breakfast area on one day before I had finished eating Attempted charge for leaving luggage for a few hours after my stay they backed down after I pointed out this was listed as a service on the booking com page Two faulty items in the room were not fixed during a 5 day stay Reception staff each seemed to have their own ideas about which taxi firms to contact no shared knowledge Slow to react to the problem of local gridlock on a big match day 
 Staff mostly friendly and helpful Comfortable bed Useful nearby shops including a pharmacy Some of the taxi firms they found for me were excellent I will use them again I have to make repeated stays in this area It took them a while to understand and respond when I asked for a non slip mat in the shower but they one they eventually fitted was better in both function and appearance than the ones you usually see 