 Basin drainage in bathroom very poor Waiting time at reception long Slow revolving doors on entry No guest lounge Not informed that daily newspapers were available from concierge Needed more cupboard space and fridge space Suggest remove all fridge contents that are touch sensitive and only fill if requested by guests 
 Location close to 2 tube stations Paid extra for Bridge view but was wonderful to see it daily and brightened the room 19 yr old son could have his own area and TV in King Studio room Excellent reservation department especially Sara Very comfortable room Felt part of London 