 Only two slips happened I had requested for a surprise on check in as I wanted to surprise my wife with a romantic package on check in Issue is we arrived a bit earlier 30 minutes so nothing had been prepared in the room The second is in the rooftop bar when we ordered a well done burger the burger came after 30 minutes medium cooked Then they ordered another one and had us wait another 30 minutes only to find it again cooked medium red inside At this point we were extremely hungry and the staff basically said the kitchen got it wrong twice and if we would like to wait another 30 minutes total wait over 1 5 hours for a well done burger or cancel the order This obviously wasn t the response needed as we were very hungry and no immediate solution Javier stepped in and offered an apology and gave us alternative solutions which was great 
 we loved the way the management responded to some of our complaints very swift and effective response which showed how much care and level of professionalism there is in management special thanks to David from guest experience and Javier reception manager for being personally involved to make our stay even better All in all hotels are allowed to make mistakes and do make them what makes the difference between average and great hotels is the way they respond Ohla is a top notch hotel and management is on top of things hence this makes it a great hotel Thanks for a memorable stay 