 We checked in early at 10 45 ish and was told to return after 2 pm to get our room key we left our bags and returned about 5pm after a busy day and was told they were still working in our room and it would be another 10 minutes We complained as we had to be out at 6 and they gave us another room but we thought this was really poor 
 Really comfy bed room was lovely view rubbish but very quiet so we all slept well 