 Attitude of some of the reception staff particularly at check in Studio was smaller that I expected It came with a kitchenette but it was a squeeze to make a cup of coffee Also fridge space could just about accommodate a 2 litre milk bottle Not enough toiletries provided for a family of four Two tellies provided but acoustics made it impossible to use both at the same time There seemed to be a time lag and echo between the two sets Had to wait ages for sofa bed to be made up on the Friday and Saturday night Not good when trying to maintain a routine for young kids Steam room and sauna area needs to be cleaned more regularly Lots of hair lying about and robes were tiny Also black algae in our shower surround Had to repeatedly get key card reactivated Room was showing signs of wear and tear Faucet tap was loose Mirror was cracked Worst of all was the stench from the drains This was stifling some times usually at night 
 Location close to Westminster Bridge Soundproof completely missed the storm on Sunday night Housekeeping left a nice message and some sweets for the kids on Day 1 Ice making machine on our floor Swift action taken to rectify faulty faucet when the problem was reported to the front desk Relieved to be able to block authorization of purchases from exorbitant minibar Tiny serving of jelly beans was 4 Terribly tempting for little hands Express checkout 