 Lazy receptionist black woman who gave us the keys to wrong room twin room knowing that we had booked deluxe king with wembley view Also she must of known the room was not yet ready but still gave us keys to twin room thinking we would not notice This is where Martin helped a lot showing his expertise letting us know that the room was not ready at that point apologising for the misunderstanding 
 Great help and politeness by Martin in reception and Chantelle in the executive lounge 