 Some staff were not as polite as I would expect for a 5 hotel Each time we entered the hotel we were asked whether we were staying in the hotel this is owing to public access to the Gong Bar on the 52nd floor although understandable annoying when a resident System of sitting near the window in the Gong Bar it seemed a little confusing and guests don t have priority disappointing considering the price of the room 
 Check in service was excellent Room great views and very comfortable Pool was lovely again with great views nice to have cool fruity water and coffee on tap Definitely worth a stay for a special occassion 