 Sent wrong food to room uncooked Had to wait for them to get the order right and the food to be properly cooked Then they didn t do our breakfast in bed had it booked for 0815am so we could make the most of the day I wanted to take my son on the tour of London Woke up at 1030hrs didn t set alarm as I wanted my son to experience breakfast in bed rang thru n they told me they d send up had to have late checkout as checkout is normally 11am breakfast was sent up at 1130hrs our whole plans for the day where ruined Then they tried to charge 35 for parking Due to the incompetence of staff we never managed to do the tour of London really disappointed 
 The location and that was it 