 No ramps no doorman struggled to get 2 cases up the stairs ordinary room ordinary breakfast buffet drab dinning room with no table cloths and unpleasant crockery cutlery very poor service in dinning room all females running around after any men and I had to ask 3 times for an expresso sorry I forgot and it was far from busy lacklustre reception no direction for using phone eg what number for reception had to return to reception twice to get it sorted and then outrageous charges I would give this hotel 3 stars now You are just paying for the location and London prices 
 Location is very handy next to Victoria station Concierge was most helpfull with luggage and getting taxi