 Image from internet viewing was positive but reality very different Executive double booked the reality was a box room particularly tiny inadequate bathroom Obvious signs that the hotel was an ex municipal building Indifferent poor quality full breakfast View sound from window of adjoining buildings services air con Problem with room heating 6 hours to solve Management agreed to upgrade after packing and waiting in reception we discovered that move was impossible because of plumbing problems told to go back to original inadequate expensive room Overall view hotel very poor value for money Best moment of stay was checking out 3 days early Discovered that the adjoining hotel Copthorne Tara regularly received dissatisfied guests checking out immediately early from the Kensington Close Overall a rathole would never return at any price 
 Location OK public areas satisfactory some staff good particularly the doormen