 At first I asked at the concierge if it was possible to book a shuttle service from and to the hotel Got a very friendly response with the prices Unfortunatly they were much more expensive than when I booked it myself thru a London based company The beds are 1 6meters wide I think I have a 1 8meter wide bed at home This is just a small note No big issue They do not have a swimming pool I saw beautiful pictures of a Spa so I thought they had a pool aswel but this was not the case We did not go to the spa because of this I should of looked better when I booked so my fault This is the reason this hotel does not get a 10 10 We wanted to go for a drink at the roof top bar on Saturday but it was completely full Looks like they also have a lot of external guests attending This is pity because as a hotel guest who is already paying quite a lot of money at that hotel you should be able to have a little drink This is also the reason this hotel is not getting a full 10 10 
 As a genius member I was allowed to ask for a free early check in and a free late check out I asked both because we had an early incoming flight on friday and a late outgoing flight on sunday It could not be booked I would have to see on the day of check in and check out I understand because you never know which guests come in at what time etc so fine We arrived between 11am and 12 and asked if it was possible to check in The miss at the desk Jessica very friendly and helpful told us to cross our fingers because on a friday this was going to be difficult After she double checked on her computer there was a room for us available Fantastic Doorman helped my girlfriend with her bags and was very kind Room is extremely clean and well maintained I did not see or find anything broken etc The breakfast is not cheap but as I mentioned in an other review at an other hotels at least you get something Quality quantity and service Great We had roomservice after a long day of walking in London unbelievable Fish chips was to lick your fingers And yes it was still very hot The ice scream was Ice cold Well done Concierge helped us with the Cabrio busses Everything was booked to the room Very easy friendly and helpful staff 