 As we was attending a concert for a special Christmas treat I asked if we could check in one hour earlier than 3pm we arrived at 2pm but was told the room was not ready and to wait while housekeeping cleaned the room We waited and waited and waited till just after 4pm This didn t give us any relaxing time and went straight to dinner at the pub next door as the restaurant was not open till later Before going to dinner we pre ordered a taxi to go to the O2 for 6pm At 6pm we went to the taxi area to be told the taxi wasn t there and will be around 30 40 minutes till it would be back and the hotel only has one taxi This was very stressful and we dod try to call our own but the other taxi ranks said it would take them about 30 minutes to come to the hotel Our taxi articed at 7 15pm After a very poor start to our Christmas treat once back in our hotel room with two children ready for bed the room was very very cold so tried to turn the thermostat up on the wall but the heating didnt work in our room It was 11 30pm and didn t want housekeeping coming to fix it at that time in the night so it was a very cold nights sleep 
 We wasn t expecting much at breakfast the following morning but it was actually ok this was the only thing that was nice while staying at The doubletree hilton london docklands 