 1 A receptionist not precious in returning back with information I asked the receptionist when we were at the room who did our check in and came up and showed us our room if Breakfast is included with the booking or not because I could not remember He mentioned that he will call us from the reception after he check the booking and let me know but he never did come back to us We had to find out this information next day when we were at breakfast 2 Wi Fi strong however it disconnects too often 
 Very Luxurious Location is quiet and within a walking distance from the shopping area the Galaria and the Duomo Breakfast area is magnificent however limited choices of food Very Comfortable bed Very clean room and hotel outstanding bathroom with hi tic toilet and a great wide diameter shower fall great new furniture excellent concierge services with precise information 