 After checkout I discovered the hotel had taken 365 extra out of my account which has only been returned 8 days later After contacting the hotel for support I received extremely poor service After waiting 2 days to be contacted a member of staff shouted at me interrupting me and all around providing the worst customer service I ve ever received Despite attempts to make contact after this I was completely ignored and still feel it was unresolved and as a result I had to go to my bank who sorted it for me I would only advise staying here if you can afford to pay double what is originally advertised as I ended up with 615 in total out of my account rather than the 250 I expected to pay The staff were awful in dealing with this matter and completely uninterested in anything I had to say despite having evidence from my bank that multiple transactions came out of my account I really cannot mention enough the terrible customer service absolutely disgusted 
 The hotel was in an excellent location very well designed with beautiful rooms 