 It was very expensive we knew that when we booked but I expected a bit more Housekeeping did not remove empty glasses cold coffee cups from our room There was no tea making facilities in the room just a Nespresso machine I had to ask for our toiletries to be replenished as they left one small bottle of each for two people for 2 days The staff seemed bored and the hotel appeared empty It was soulless Not a place for families far more geared up for the business clientele Next time we go to London we will stay in the centre and try and find a hotel with some character 
 The reception staff were very friendly The view was nice but we had paid a lot for it 