 Either Booking com or the hotel misplaced our reservation as NH had no record of it Thankfully the staff solved the problem but at a significant increase in cost since I had to upgrade my original reservation The good part was the room was great as one would expect with the upgrade 
 When we arrived the hotel did not have our Booking com reservation no record of it Don t know who was at fault but it generated some anxious moments for my wife and I However and to their credit the staff particularly Beatrice at the front desk was extremely helpful in getting us a room even though it was early in the morning way before check in Our room looked right out on Dam Square and was very nice It was a large sunny and well appointed room It provided a great start to our European vacation 