 Only thing I can fault is how you have to pay 20 to use the spa Although the facilities were good I didn t think it was worth that price I was expecting there to be a swimming pool should have really checked but my partner loved her treatments and the lady gave us a great discount for her birthday so shouldn t really complain too much 
 Absolutely amazing The staff were so friendly and polite and made the start of our visit to London great It was my partners birthday and the two girls on reception said happy birthday upgraded our room gave us VIP passes for the shopping centre and even left a happy birthday plate with a cake and strawberries in our room 