 Got stuck on the lift for around 20 mins on the way down to the pool so didn t have a phone with us left all valuables in the room safe My 2 year old daughter got really scared wife was crying as she is claustrophobic Staff was not helpful over the intercom neither apologetic afterwards big disappointment for London standards Felt greatly flabbergasted Later managed to wrench open the door and get out 
 Location is good Easy access to London Marylebone in 20 mins with the train station literally on the door step Right next to London designer outlet good discounted shopping and many options for dinner after a long day of sightseeing Pool is adequate with a Jacuzzi steam and sauna and a toddler pool Rooms come with standard facilities you would expect Good mix of continental and English breakfast although limited options 