 Improvement points Another guest took our bag by accident when in storage Management should look into a barrier to keep this from happening A further guide should be provided for escape in case of fire as escape routes are limited A full length mirror should be added in rooms 
 I am a fussy traveler known to have changed 5 hotels in one day even from a Hilton Here I was pleased more than pleased The interiors were very cosy giving harmony The staff were discreet yet warm Except for one gentleman who seemed aloof room for improvement here The simplicity the ease of checking in and out the quick actions with Nicola carrying bags friendliness of management and reception staff bathrooms bed all great Not to mention the excellent location trains theatres sights shopping It seemed that there was good teamwork between staff which provides us guests with good service I am already recommending the hotel to friends and family 