 On arrival we were told there were no non smoking double rooms left After waiting 50 minutes we were then told that they found one No heating in the room after 2 phone calls to reception and a wait of 1 hour portable radiator delivered to room at 1 00 am Two hone calls to room at 05 30 am and 05 40 am for a pizza delivery which we had not ordered Overall very dissatisfied with the whole experience and on informing the hotel manager about this we were very flippantly told nothing could be done about it as it was Sunday and the Management team were not available 
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