 At the minute the elevators are being renovated they are very loud If you are unlucky enough to have a room near the elevators you may find your sleep is a little disturbed We went down to complain they offered to move us straight away no problem 
 The staff are friendly with a warm welcome and are always happy to help The rooms are luxurious and they re always good value for money The hotel is situated in a fantastic location for the Natural history museum the science museum the V A museum It is only a 15 minute walk to Harrods 