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 We came for my husbands birthday which was a suprise for him Staff were friendly and great for giving us a bridge view without paying extra hotel room was comfortable the room was small but cosy the bathroom had underfloor heating and a speaker which was hooked up to the tv very clean room great facilities could not fault our stay Some people said rooms need updating our room was quite modern breakfast were delicious hot plates and hot and cold food buffet plenty to choose from lovely view of the tower bridge attentive staff overall had a lovely great stay my husband enjoyed it very much and said he would definitely return to the same hotel At the back of hotel they had some lovely eateries too