 Check in was slow TV didn t work fully needed maintenance man to fix sound which was distorted Didn t have all channels was supposed to be fixed but never was Booked a 1 hour hot stone massage took over 24 hours to respond via email I confirmed booking via email within the hour and arrived for massage at discussed time to be told the booking had not been confirmed The junior staff member wasn t very helpful had an attitude and rather than discussing the issue immediately escalated to manager Manager was apologetic but offered no compensation other than a complimentary massage the next day which was no good as we were leaving the next morning Not the service I d expect at a so called 5 hotel 
 Scented room was a nice touch