 I just couldn t believe the missing basics Maybe a bit spoiled having stayed at some lovely hotels but given it has 4 stars and the price no robe really awful towels mediocre bathroom products no complimentary water biscuits in tea tray not renewed next day door key needed to be re programmed three times kettle lead was silly short so I had to keep pulling furniture about to plug it in No spare blanket and I was cold as it had rained a lot I think Best Western are sitting on their laurels due to the great location but need to up their game It was a bit faded and just not that enjoyable an experience This doesn t include the fact they took the money off my card before I arrived I had wanted to pay in cash for the room and had the euros with me 
 The barman was lovely friendly and accommodating The location was brilliant quiet but central 