 The entrance has steps only but my luggage was so heavy that can t even take it up but 2 young boys passed by to help out Receptionists do not smile much but they willing to help out and provide information The kettle in my room was rust with some oil they replaced another one for me when the house keeping came in the next day morning Someone made a mistake of thinking I want to arrange a bus to airport and forgot to remove the payment from the bill 
 The location is really good Tour bus and bus station is right outside of the hotel Post office is just across the street Restaurant Starbucks and Burger King so near the hotel within 3 mins Gloucester Road Underground is so nearby Size of room and bathroom are fair They places towels on a heater to warm up your towels during winter The size from hk is about the same The breakfast and food in the hotel is surprisingly good and the staff in the restaurant are really nice Receptionists at the lobby are quite professional They helped me to arrange car service immediately and keep the driver for me in the lobby although I was 30 mins late 