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 All Staff are super helpful and friendly including the trainees They checked all the train time table for me to Lake Como and we had a wonderful time and very pleasant day trip Well done It s a very beautiful hotel in a heritage building The bar the room decoration are all very nice like a fairy tale 10 mins walk to Duomo the city center area Which I prefer to stay a bit away from the tourists crowd so the location is ideal There is a supermarket around the corner open till 9pm which is very handy Highly recommend a steakhouse near by call Muu 2 3 mins walk from the hotel It s excellent 