 The staff sometimes is completely incompetent some stupid rules e g you have to give your coat to the cloakroom on the ground floor when you want to go to the 57th floor and outside to smoke which is freezing cold now in January The minibar is for free but just water cola and beer The hallways look sometimes not really clean The matress are not really high standard Its really a pity that this hotel has no SPA small selection of TV channels
 The rooms are amazing windows from the ceiling to the floor view is great minibar is for free bathrooms are big everything brand new the Bar on the 57th floor gives you an amazing overview of Vienna