 Staff are totally incompetent Faulty Towers has nothing on this place I endured a catalogue of errors including money taken from my account not once but 3 times The net result was that they totally ruined my birthday The clearly don t care because i m not the first to complain about staff competency I was also less than impressed to be staying at a hotel in London on a Saturday and being asked for my last drinks order just before midnight When I questioned why it was so early I was snapped at by the rude little man who frankly was a shade off aggressive I had another stay booked for March but I will be cancelling it 
 Hotel is amazing very modern and well equipped