 Initial staff at check in were unfriendly they failed to acknowledge my special request on the booking Furthermore we didn t receive the promised free bottle of wine on arrival which was included in booking details on booking com then after phoning down from our hotel room to reception I was transferred to the supervisor who seemed confused when I asked for the free bottle of wine that was promised in the booking he then finally sent a bottle up to the room which took a rather long time I believe the hotel was over priced for experience wish I booked a Marriott instead as they would have made sure the experience was special for my fianc e s 30th birthday I m highly disappointed as on the website the hotel is 4 stars reviews face value of hotel online seemed very good so I assumed this hotel would provide a special experience General manners customer service should cost nothing However my fianc e did say there was a member of staff the following morning In the lobby who seemed very helpful friendly when he asked her to print out a gig ticket and she was very accommodating I think her name was Anita 
 Hotel place was close to the tube at Marble Arch station 