 Nothing negative to comment on Only minus point but a very small one was that the main lift was out of service but the service lift was easy to access and the Chamberlain more than compensated for this by offering free drinks The fact that they go out of their way to make up for what was in this case an absolutely inconsequential inconvenience indicates a positive and realistic approach to customer satisfaction which is very much appreciated by this customer 
 Proximity to Tower and Tower Bridge and riverbank Several underground stations DLR close by really useful for ready access to major routes for getting around London Love the hotel over the pub bar idea and enjoy the range of bar food on offer Rooms are clean and comfortable and come with useful range of facilities We really appreciate the little extras i e proper milk in carton bottled water sample bottle of London Pride quality of toiletries provided plus use of dressing gown and slippers These added extras make you feel genuinely valued as a customer rather than just another opportunity to screw as much money out of you as possible for every additional service facility This was our second visit and we intend to return when time and funds permit 