 1 The front entrance needs a really good clean up Smoke pervades the atmosphere around doors urine stains on front steps not washed in our four night stay Needs a good high pressure washer 2 Concierge refused to book us a restaurant one evening 3Faulty bedlamp only fixed after 3 complaints 4 Consumables in room not replenished 5No bottle opener in room 6 Security only beefed up after a conference started none on our arrival 
 Comfortable bed in a large room bathroom needs renovate get rid of high jump bath obstacle Breakfast staff really good Reception staff helpful and efficient on book in out matters Nice garden beside breakfast room shame it was so neglected 