 The reception staff sounded quite patronising to the international guests When I checked in the lady dealing with the Spanish guests next to me was virtually shouting at them so loud I had trouble hearing the lady checking me in I am a native English speaker Perhaps improving coverage of the main European languages or a translation table to point to the key phrases would make it seem a less demeaning experience for international visitors Not just shouting at them until they understand 
 The room was massive Everything in good condition and seemed quite new the bed was very comfortable We got a great discounted rate and were a little worried when we heard we had a lower ground floor room normally this means you get given a tiny and dark room in the basement Ours was large and quite bright I would definitely recommend it Fantastic location 10 min walk to the museums and Imperial College Right next to Gloucester Road tube station to go a bit further Also many restaurants and supermarkets next door 