 Required to pay 100 deposit on arrival this after the room had already been paid and they had our credit card details The implication is that the guest is a thief who will try to leave without settling his account That leaves a very bad taste from the moment of arrival I ve never encountered such a rule at any hotel I ve visited in the last 40 years and will not be using any Hilton hotel again whilst this offensive policy prevails No facility to make a hot drink in the room Hot water supply to the bath failed on the second night 
 Very good breakfast Friendly and helpful staff especially in the restaurant and bar Easy to reach from the tube and DLR 