 I never fail to be disappointed when I stay here which I do now and again because of the location The rooms are small and the staff usually seem disinterested I was given a very small room overlooking a brick wall with curtains not properly hanging down from the windows All was grim I requested another room and eventually was given a slightly bigger one I was also given a free coffee while I waited for 30 mins for the room to be made ready but not offered this at the start I feel the rooms for the price not cheap are substandard The room I had had a mouldering wall and hairs which were not mine in the bathroom You are charged 2 00 if you want the bottled water in the room no biscuits and I ve had better selections of teas in B B s The cooked buffet breakfast was not hot 
 It s a great location for the Royal Academy and easy to get a bus to the Royal Albert Hall Service at breakfast was very friendly and efficient 