 the lady at the reception when we arrived at 7 45 am on 14th feb morning from a long haul flight informed us no room was available until 3 pm we had requested early check in but she was unsympathetic and very curt whereas her colleague who came in after her offered us a room at 9 30and even changed it to a bigger room at our request rooms are a bit small and tight
 all of the staff was very friendly and helpful excellent location neat and clean and good price for London 