 Friendly concierges were helpful but weren t actually familiar with many of the sites or transports inquired after They went online to find out 
 Excellent desk and concierge service gracious and friendly and provided good service Location is right at the Picadilly tube line and easy walking to the Circle line I took the Picadilly tube to Heathrow and avoided traffic to get there I rolled my suitcase around the corner took the lift to the platform and didn t have to move again until reaching Heathrow ok one short stairway That s convenient 