 I didn t get the laundry and dry cleaning service I was promised as it was closed and this was on a Monday I had a rude staff member who insisted that the wifi in the second room was not working because of my laptop and not because of a hotel issue I went out on the street to demonstrate my laptop was fine and had instant wifi as soon as I did Except for that one staff member all of the staff members were amazingly helpful and friendly I made a complaint about the dry cleaning service which was replied to after I had left the hotel not during my stay I could have made other arrangements as for me this was urgent and I was promised ahead of my stay 
 I would like to especially praise Agatha for all of her hard work as I had some issues with the rooms When I arrived I decided the room I had booked was too small so I asked to upgrade to the executive room which was much better Unfortunately something kept tripping the electricity The wifi also wasn t working in the room Agatha made further arrangements for my being upgraded to another executive room which was much better Agatha is a star because since I was new to Paris I came with a list of questions and she patiently answered them all for me as well as helping me with the changing of rooms 