 There is no system for the shuttle bus which results in long waits when people appear out of nowhere and disregard if you were waiting Not directly an issue for the hotel but some sort of ticket system would help this Particularly for large groups who are holidaying together A payment card does not hold your room They pre authorise it before hand We had 7 rooms so my card took a battering and I have still not had funds returned to my account This was not made clear and The staff were not prepared to listen to this and were not helpful This was after showing them the booking conditions Reception could also use some training on serving people in order as more than 3 people were seen to after we had been stood politely waiting 
 Rooms were clean and comfortable Shuttle bus to centre was used regularly and didn t take long Drivers of shuttle were lovely and helpful 