 Most everything was good in the hotel accept for the front of house staff The girl who checked us in was absolutely fine but another girl tall blonde rotund had the attitude of the it s not my job variety when I asked for help She wasn t at all courteous she was judgemental listened in to our conversation with the other girl on reception and flashed a look of complete arrogance whenever we looked her way Not good for a hotel which prides itself on its attitudes to the arts and artists flamboyance and self expression Mostly the rest of the hotel staff from the bellboys bar staff and services were all absolutely fine and should be congratulated for their abilities at putting up with such an incongruous person as her But we also had to speak to the concierge and it took 3 times explaining what we wanted before he even managed to look away from his computer screen Then he was miles away and barely conveyed his answer 
 The hotel occupies a beautiful location on the riverside with easy access to central London and beyond Westminster tube isn t far away but I think the hotel is better suited to urban explorers and taxi riders We enjoyed the cocktail bar but it was a pity that the bar upstairs was closed for renovations The open spaces and decor give the hotel a wonderful ambience and the views can be wonderful from the front and sides of the hotel The room was clean and well presented and everything how one would expect in such a hotel The bathrooms were nice and the rainforest shower a pleasure The mini bar is fabulously well stocked with everything you might need from Crystal Head Vodka and cocktails to adult toys and hangover kits 