 Not a bad experience really just a quirk The heated towel rails are mounted very high on the wall and I could not reach the towels had to stand on the toilet to pull the towels down and lay them out elsewhere I contacted housekeeping and they put the towels on the counter one day But he other 3 days the message apparently was missed overlooked So back up on the toilet seat to get the towels If one is average height or taller no problem but I m 5 tall and it was inconvenient 
 I really enjoyed the entire 4 night stay My room was spacious and had French Doors overlooking the Eye and river Turn down service concierge restaurant lounge bar morning newspaper just everything was terrific I arrived late and the restaurant stops serving at 9 30 pm but they stayed open for me and I was able to have a full meal Another night I had a very late light supper drinks in the Lounge and it was really tasty 