 I had a rather frustrating experience I booked the room because it came with a guaranteed view and a bathtub in reality the room looked out onto another building through dirty windows So I complained and the staff tried to be helpful upgrading me to a room with a view of the river I was so pleased until I actually got inside the room It was a family room and had two double beds in it and wasn t cosy or nice at all For a romantic getaway with my boyfriend it just all felt so wrong The bath drain didn t work so we couldn t have a bath And the toilet didn t flush properly It was supposed to be a special night away for us an anniversary and birthday celebration and ended up being rather a let down in terms of the room and facilities etc I had also called ahead twice to stress that it was a special occasion confirm that I would have a view of the river and ask for some wine glasses to be in the room which I was assured I would get and never got When I checked in I asked again and still never got wine glasses Which is just freaking annoying 
 The staff genuinely tried to help with the issues I had However even in helping they didn t really the room we got shifted into was not nice at all a big open space in the room without chairs or anything even though it did have a view of the river sure It didn t feel warm and cosy and romantic I was really disappointed with the whole experience You expect more from a Hilton It wasn t cheap either 