 We stopped at this hotel for just one night thankfully When we wanted to give feedback about our experience the available representative was Lara We started discussing the following points with Lara and she fully agreed with us stating I know but I have to work here When we were asked to settle the bill and complain afterwards I declined and wanted to discuss the issues now Well Lara s attitude really turned aggressive rolling eyes and all her conversation was now conducted through shouting When we asked to see the manager Lena we were told she was unavailable as on holiday Lara was able to converse with her during the time we provided the feedback but we were not allowed to talk to her Discussion points in brief The hotel was a 4 star hotel But obviously needs money and a lot of work doing to bring it to even a reasonable level certainly to our room When we checked in we were left waiting whilst Lara talked to people that arrived after us When we were trying to complain about the accommodation we were left 40 minutes whilst the maintenance man verified the state of the room and appliances that did not work The room was grubby bits broken walls and furniture had chunks out of it discoloured and in the bathroom mould due to water damage tv didn t work the kettle worked intermittently shower head didn t fix to bracket so you had to hold whilst showering freezing cold water for the sink During breakfast I asked for tomato ketchup there was none When my wife asked for semi skimmed milk for her cornflakes she was brought hot milk when asked for more cold milk for her cornflakes she was informed there was none left Hearing this Lara brought the waitress out to confirm the story she told the waitress there was milk wasn t there she was twice told they had run out before she ordered her go 
 The location