 The long queues at the reception desk average of 15 minutes wait Rooms were not ready when we arrived at 17 30 Check in from 15 00 although we had previously checked in and left our bags Once in our rooms felt the need to upgrade our rooms from Queen to King as not as expected Had to queue for 20 minutes for a breakfast table and to wait 5 10 minutes for the buffet trays to be replenished Not ideal if your on a time schedule With a few exceptions Marcus the staff were unfriendly and unhelpful 
 Ideal location for London tourists Comfortable Great views from the roof terrace 