 Booked a deluxe double room with river view over a month ago to celebrate my husbands 60th birthday was given a dirty room with small unable to open window over looking buildings no river view staff weren t helpful at all even with all the signs saying if you not happy tell us had to really stand my ground even after being told that they were fully booked they would see if someone wanted to change The Hilton became more like Butlins such a shame as the hotel is lovely ferry across really well organised they need to sort out reservations asked over a month ago for a room with a balcony that didn t happen Not sure I would book again 
No Positive