 For such a high class hotel and if they offer the facilities they should try to ensure it works For example the door to the balcony was not working properly and if I were to force lock it I am afraid it ll break it Plus they do have the retractable magnifying mirror but it could hardly stay upright In other words you have it but you can t use it They face serious lack of staff both at front desk and restaurant Not all staff portray good service 
 I got an unexpected upgrade which was great Room was comfortable and spacious and overall was great 