 On arrival we were told our twin room was ready but upon entering the room and was clearly still occupied I returned to the check in desk and explained and I was given a room upgrade and use of the executive lounge Upon entering this room we noticed that we d been given a double room instead of the twin we d requested Went back down again and the guest relations desk rectified our room and moved our luggage so maybe the staff at check in just need to pay a little more attention to the types of room bookings 
 The staff at the hotel were excellent and nothing was too much trouble 