 I had an issue with room service I had ordered a burger well done but was given a medium well i had informed them but they only offered to re cook but my girls were so hungry and tired from our outing that they ate around it because they couldn t wait I had to pay for it they didn t even offer to credit my account 
 The staff were very nice When they learned I was traveling with young girls they gave them free little gifts Multilingual staff which is a big plus 