 The staff was rude I called booking to phone the hotel to tell them we was going to be arriving at 3 4 am they cancelled it 2 then said no one phoned the trainee raina had a serious attitude problem I asked to speak to the manager a lady named jamy came I went to explain to her I don t appreciate her colleagues rudeness and the manager even said I don t care at the moment she is fully defending her Something I definitely don t expect from a 5 star hotel they made us feel really uncomfortable The room was freezing when staff came to the room I told them the thermostat was locked for some reason she said they will deal with it but never came the room stayed cold Never again 
 The location was fine 