 Well Our rooms air conditioning didn t work We called and maintenance came while we were out The fix was they left us a fan I m an understanding person and honestly after mentioning the air not working I didn t press further We just kept the windows open all night But when I m paying the nightly rates that this 5 star hotel charges I do expect air to work or to be moved to a room that does 
 The staff was incredible I cannot express this enough So overwhelmingly kind and and understanding of our complete lack of knowledge of the French language Almost all spoke fluent English and didn t make us feel bad for not knowing French Upon arrival we were presented with a complimentary happy anniversary desert and a hand written letter from the staff manager A lot of care went into the service and it showed 