 We booked and Executive Double bedroom and received a shoe box The room was tiny you had to walk like a crab between the bed and wardrobe to get to the other side of the room The carpet was coming up in places and it was horrifically stained there was a massive brown stain in one corner looked like it might have been false tan or something I have stayed in Travelodges far nicer and cleaner than this place The hotel itself was grotty appreciate it is an old hotel but if you re boasting 4 stars and charging that amount per room you would expect it to be a bit up to date or at least clean I booked this for myself my parter and another room for my parents for a night out in London to say we were all highly disappointed is an understatement I complained at the desk about the state of the room and was just stared at blankly I was then told that if I come back at 8am the following morning they MIGHT be able to offer me complimentary breakfast Poor customer service as if i m going to set my alarm to get up and go seeking a free breakfast something should have been offered on the spot as is common practice in customer service Really really disappointing altogether 
 NOTHING