 I chose this hotel for a special weekend away with my wife I had stayed at other Grange hotels on business and based on this positive experience I opted for the Grange Rochester I disliked my trip for three reasons We were staying in a poky top floor room with sloping ceilings I am 6 4 and it was claustrophobic to put it mildly We didn t wish to spend any more time than absolutely necessary in that room While the room was reasonably appointed it was shabby in parts and in need of a refurb as well as being cramped My second disappointment was during check in when the receptionist beamed at two other guests and told them the good news that they d been upgraded to a better room This only exacerbated my disappointment at our room especially on a special trip I appreciate that not everybody can have an upgrade but there must be a more discrete way of telling the lucky guests who do perhaps take them to one side etc Thirdly we arrived before our room was available for check in It was a very hot day and we opted to wait in the air conditioned bar and have a coffee It was impossible to find anybody to serve us and I had to go to reception three times before a waiter finally appeared 
No Positive