 They should allow customers to do late checkout at least until 1 or 2pm without charging an extra fee 
 I like the warm welcome and greetings of the staffs from the hotel as i was walking in Loving how they serve the customers with drinks upon arrival Liking how the servicing and hosting experience from the hotel door to my room door step i m just loving the experience of serving complimentary into my room And of course the guest assistance service of the self help mobile phone of having a guide of London of foods and tourist attractions Very thoughtful of the hotel management team Well done 