 Room wasn t ready at 2 00pm 2 30pm or 4 00pm Only when we said not good enough was a room found We booked a deluxe double the room was tired shabby carpet needed cleaning bed wasn t made up properly Tea bags and milk had not been replaced Disappointing for a 4 star hotel apart from view location not worth the money paid 
 Location perfect for concert at Hyde Park View from room Most of the staff were helpful 