 There were several issues that we were not happy with First even before we arrived they could not process any one of 3 credit cards we provided and it was not a problem on our end Second for the duration of our stay there was basically only one out of 3 lifts in the main lift well working One morning we ended up taking the stairs to get down because after 10 minutes of watching the lift go up and clearly do drop offs it then didn t even stop at our floor On the first day neither of the buttons on the ground floor to call the lift worked and the staff seemed indifferent when I pointed this out Third despite all of the variety of cleaning products available these days they had done a deep clean of our room the day we arrived which meant that the whole room smelled of chlorine for the four days we were there despite running the fan almost constantly which gave one of us asthma 
 The bed was comfortable and the room was quiet The location was great for the activities we were doing museum covent garden 