 Most of the staff were nice except for one guy working at the reception who was very quick to answer and very abrupt and rude when I told him I asked his colleague to book something for me and later went to check when she wasn t there I told him and he kept cutting me off and saying well I don t see anything he didn t offer to solve my problem at all Biggest shock of all for the amount of money we paid the hotel didn t put free water in the room when I asked about it he quickly jumped down my throat and said well that s because it s for the deluxe rooms which I took as a dig meaning well if you could pay for a better room you would have got your water even crappy hotels put water in your room I wouldn t go back to this hotel for the money and supposed stars that they have was not up to par 
 Clean rooms and toilets good location it was right outside the metro station very close to the duomo by metro 3stops and walking distance only 20minutes