 Initially a young girl at front desk was telling us we had been upgraded as if we were being done a huge favour that we would be appreciative of if true but this not the case it was the opposite We had already booked paid for an executive room junior suite that is quite expensive and there was no special upgrade involved but the first we went to was was not only much smaller then what we had stayed in on previous stays in also executive rooms but with the most depressive view of chimney and toilet stacks We then asked to be be moved and were All of the visible front desk staff were all very friendly but all also so very young it made us wonder where are the people with years of valuable experience that one relies on when travelling 
 Executive room with additional amenities good views of Strand iPad very comfortable bed excellent breakfast Hotel location is perfect for walking everywhere 