 This isn t a 5 star hotel more like a 4 star We were right next to the lifts Our room was not ready on arrival despite arriving 30 minutes after check in Bar prices were extortionate and to top it all off they had messed up my bill and charged me almost an extra 300 pounds The lady on reception was apologetic and I was reimbursed but I am still very unhappy They blamed Booking com so I will be making a formal complaint 
 The staff were friendly and the location was lovely The rooms are comfortable enough We were provided with flowers prosecco and a cake for our anniversary which was lovely The rooms are made up daily 