 The A C didn t work in our room and we had a very uncomfortable night as it was a very hot day There were no bath towels provided discovered after I got in the shower Small annoyances like no hooks in the bathroom cheap acrylic instead of cotton robes The greeter and server at breakfast were a bit snotty and not welcoming The breakfast itself was probably the worst eggs benedict I ve ever had Compared to the breakfast at other luxury hotels in London it was a joke Much of this could be attributed to the hotel being newly opened and all the bugs not worked out 
 The facility is gorgeous and the renovations very beautifully done Most of the staff were very friendly We weren t happy with our stay however and were given a 20 discount on our bill 