 Upon checkout we were charged an extra 20 because of a clerical error When I asked to speak with a manager the gal behind the counter turned to her coworker and mumbled something which I was unable to understand She turned to me and said he was unavailable Since I was unable to check my previous credit card transactions at the counter and needed to leave to catch a flight I reluctantly paid the 20 
 The location was perfect for our two day stay in London We were able to use the hotel as our base and walk everywhere we wanted The concierge recommendations and directional help were spot on and we were able to store our luggage after check out for an extended afternoon While the room decor was a bit dated the bathroom and overall cleanliness of the room was fine 