 It was rather unpleasant when I check in to the hotel When I booked for the hotel room online I put up a request for an earlier check in at 1pm and upon arrival I checked with the receptionist who was not very friendly when I enquired about my request Her response could have been better and also she shouldn t have spoken in Italian to her colleague in front of me That is actually a sign of exclusion for someone who doesn t understand your language On my second day I mentioned to the reception staff that the room above me is very noisy and they seemed to be moving their furniture in the room a lot and this happen during the morning and at night He said that it can t be and that it could be noise from the trams outside he also mentioned that he will request the guests to keep the noise down I didn t pursue further for a room change and put up with the noise Service could have been better 
 Breakfast was fantastic 