 Our room had a beautiful bed but the room is small and so we kept walking into the legs Sash window was slightly lose so kept banging when the wind blew and disturbed sleep Hotel is too hot and has a centrally controlled system so needs adjusting I told the receptionist about the disturbed sleep and it would have been a nice gesture to have the 12 outstanding on our bill waived but nothing offered Receptionist should have the authority to offer such at her discretion No need for plastic flowers in lobby and breakfast room fresh would have been much nicer Rear Outside area could be improved full ashtrays sticky tables could be a real asset for people wanting an outside coffee Manager is missing an opportunity to progress 
 Lovely linens and stunning communal lounge Friendly staff unlimited tea and coffee via room service and in lounge Very convenient for Earl s Court station and the period houses in the surrounding area are beautiful Comfortable bed 