 Air conditioning did not work upon first arrival Mini frig in room was ancient and could not get cold enough to safely store food That ancient mini frig should be tossed this is supposed to be a 4 star hotel Shower was one of those with inadequate water splash barrier so that it was an adventure to keep the floor dry seems to be intended for those who like to soak in a bath tub But the newer 4 star hotels provide full water splash barriers so that guests can keep the floor dry regardless of shower or soaking choice 
 Quiet room Responsive staff when air conditioning was not working they made it work On his own initiative chief engineer placed an additional mini frig in the room when the permanent one could not get cold enough to safely store food All staff that met the guests were well trained in customer service 