 First impression the finishes decoration of the lobby and surrounding areas look cheap and walls in need of painting Fresh flowers instead of plastic or silk ones would make a huge difference 
 The staff were very responsive to our needs brought up extra coffee and hangars within minutes for both requests the internet was reliable the bathroom was roomy and floors were heated proper overhead lighting in the room which is rare for hotel rooms the concierge Angel arranged to mail a letter without charge and another guy gave us very detailed and helpful directions about which tube stop to take 