 The shower over a bath wasn t cleaned well at all and there was lots of hair over the shower walls and bits of dirt on the walls that all came off with the shower head showering over them so the cleaner obviously hadn t bothered to clean the walls There was also a clump of girls long hair in between the pillows though the bed did appear to have been freshly made We Googled exactly what 4 Star actually meant after being disappointed with what we were expecting versus what we got We asked for a complimentary late checkout when we arrived and were offered 12pm instead of 11am and advised our booking would be updated so we wouldn t be called before 12pm We received two phone calls before 12pm the first at 11 18am to tell us checkout was at 11am so we explained we were given a 12pm checkout and then a second call at 11 58am to let us know checkout was at 11am Pretty frustrating 
 Good location off the main busy roads nearby so much less traffic quieter The bed was comfortable and the curtains were great and made the room into a blackout room except for the cracks in the door showing the hallway lights The room heating was so good in a room with a very high ceiling that we had to turn it down when we arrived 