 We stayed in the room 4039 the lock was broken btw Only one lady at the reception was friendly she worked in the evening of 28 09 at the very left desk Agent during check in seemed to be really confused about what she was doing and when we came back to get the keys another agent was serving us she was incredibly rude Moreover When we asked for the third key we had a triple room she rolled her eyes and made everything with the poker face Really unpleasant 
 Restaurant grand cafe especially Mr Patrick who was very helpful and exceeded our expectations for the service at the restaurant as first impression of the hotel staff was really bad The food was delicious We enjoyed breakfasts chef and waiters were really helpful and professional In room dining food was really nice as well but we had to wait for 1 5 hrs to get our order Concierges and housekeeping were friendly and professional