 Room too cold air heater was not heating enough and after complaining two times they finally brought us electric heaters This was supposed to be a family room it s unacceptable to make small children and babies sleep in a cold environment Badly isolated windows cold air infiltrating inside Kids gift pack was supposed to be waiting for them in the room but there was nothing when we arrived When I asked Francesco at the concierge s desk he told me in a rather rude manner that they will come but for the next 3 days until we left we did not receive anything 
 Proximity to shopping area Oxford Circus Regent Street Friendly staff Great Wifi Good breakfast Quiet room Underground stations and bus stops nearby 