 A member of concierge staff needs more training His attitude made me feel uncomfortable Also if you guys open presents for security check then please close them like they were and inform the guests that you ll be opening present before hand One of my present was a chocolate champagne bottle from thorntons which was melted so never got delivered that s a loss of 40 and all I was offered was a question whether I told concierge it needed to be in fridge or not Still these are minor things I m only stating to help improve your standards otherwise it was next to flawless 
 Friendly service comfortable stay Guest relations are in particular very helpful and offer a personalised service I stayed here for my wife s 40th birthday and she couldn t have been more happier Thank you so much team at shangria la hotel 