 I booked this for my colleagues to go on a recce to London We operate a holiday resort ourselves At check in they were met with having to pay 594 of their own money to the hotel even though I had pre arranged in my special requests for all payments to be taken from my Company Credit card and given my contact details if they needed further information Nobody contacted me from the hotel so we thought all was well They would not refund my colleagues card or take payment over the telephone I was then asked to send a copy of both sides of my credit card A big no no I will be reporting this hotel to the Payment Card Industry as they are definitely non compliant I book many London hotels every year Marble Arch Hilton Langham Shard none of which have treated us in this way 
 The rooms were comfortable and the service staff friendly Just the Hotel policy that will prevent me from booking this hotel again No good for business use 