 Had to chase up house keeping problems a few times such as not refilling coffee tea each day and only having one cup and no teaspoons or shortage of towels for a 4 star hotel this should be done but we stayed before and had no problems so maybe just an off day 
 Staff were lovely and helpful lovely rooms with big comfortable beds and square pillows Bathroom had walk in shower and jacuzzi bath with tv Loved bar in reception for a quick coffee or drink at night and food was good with compact menu Location is in the museum district and designer shops are just one street behind hotel Also airport bus stops right at end of street perfect 