 I was woken up at 12 30am to a very loud piercing fire alarm The hotel was evacuated and had to stand in pyjamas outside for the next half hour I was asked how my stay was on departure I do understand they have to adhere to health and safety regulations however I did mention I was disappointed at being woken up so unexpectedly I did not think the staff member empathised too much and I felt it spoiled my stay as this is not a cheap hotel 
 I have stayed at ACE Palm Springs and loved it so thought I d check out ACE London as part of my stay in London On both arrival and departure the staff were very friendly and helpful The hotel is designed to a very high standard I booked a standard double room which was very comfortable and more importantly clean The bed linen was very good quality as was the bathroom and accessories facilities 