 I had booked a deluxe tower view room and had made contact via telephone to guarantee optimal room for a wedding proposal plan Turned up Was given access card to a room that was already occupied and had people in the room where out baggage and engagement ring had been sent to Then there were no rooms so given a disabled access room 2 floors below overlooking the football pitch Nowhere near what I had booked or paid for and pre arranged Once given that room Bose sound system didn t work and had to call to replace it The maintenance person just let himself into our room and my partner was getting into her robe It was one thing after another and I will list my full experience in a detailed complaint I had set about writing a detailed gym review and have this featured on my site but unless invited back to experience a stay I should have received I have completely given up on any such report 
 It was only a 1 night stay