 On arrival we was advised there would be a 50 holding deposit which would be returned up to 6 hours after check out but I advised staff on reception that there was nowhere on Booking com that states this I was then told from a gentleman sitting in the reception area on his laptop that in fact it does state this I later found out this man was the general manger he didn t introduce himself he was abrupt and arrogant which I felt was disappointing for such high class of hotel I was told the next day by the very helpful man on reception that he had checked Booking com and I was right it didn t state this on there So I suggest the rather rude ignorant general manager checks things out before giving incorrect information Maybe a course on customer service would be of benefit to the General Manager 
 Good location to canary wharf and DLR Hotel itself is lovely amazing building and rooms are to a very high standard Staff on reception were very helpful and polite 