 Not all the team is service orientated I know some times you have a tough day at work but when you work at reception you need to always be presentable good mood hair done dressed properly The first room we were given was a disgrace for the price that we paid It was a very small room you look outside the window and you had an office with all the staff working and eating in less then 5mts The doors of the closet were broken and a micro tiny bathroom So we requested another room and the manager that answered understood the situation and did a fantastic job to solve it The second room that we were assigned was 10 times much better clean bigger better placed and it was then our holidays started as expected 
 The location of the hotel and the clean conditions of the hotel As well the great service of some member of the staff 