 Reception staff couldn t give a damn Rude they don t know how to smile Wifi is inexistant 3 codes for 3 different devices None of which worked correctly Kept dropping out impossible to work Unacceptable in 2016 No hairdryer in room Room tiny and not as reserved I had to ask housekeeping for more tea as none in the room Generally a usual london rip off because of its location 
 The help by the concierge 