 Everything are bad They put me in small smallest room in the world even though I reserved standard and when I explain to them they told me we will change it in the next day depend on the availability The elevator is not working and others customers told me been it has been like this for more than 3 weeks Did you believe four star hotel with no elevator for more than 3 weeks and you have to go walking upstairs every time you came and in my case I was in the 6 floor I think this hotel can get maximum 2 stars with the facilities available It s Shame on Mercure upper management to have like this hotel in London
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