 At peak times the public lifts were overwhelmed and we had to wait for over 15 minutes for one to stop at our floor We were directed to a service lift but when we got out at the ground floor the was no clear sign directing us to the public area 
 The staff were very helpful and friendly The hotel was in an excellent location our room had a wonderful view of Tower Bridge and the Thames Behind the hotel was a marina surrounded by a variety of restaurants The breakfast represented excellent value for money with an extensive choice 