 We had to pay the full cost of a 3 night stay some months in advance rather than a holding deposit which isn t our usual experience at other hotels Also for our special occasion weekend Hotel staff failed to deliver on a special surprise treat agreed in advance and on the day The Duty Manager did later apologise 
 The appeal of this hotel is that it occupies floors 35 to 52 within the Shard the 70 storey iconic tourist attraction on the Southbank of London s River Thames Hence all rooms have magnificent panoramic views You can upgrade to get City views of e g The River Thames Westminster London Eye Tower Bridge etc etc Facilities within this hotel are on the more expensive side but offer a touch of luxury especially for that special occasion Apart from being within the Shard it is well located near the Southbank for lovely restaurants and strolls along the waterside to the Globe Theatre art galleries the London Eye etc It is opposite the interesting Borough Market and a short walk to London Bridge including its underground tube station Overall a very good experience 