 Disorganised re my booking which I extended by an extra night and told them about it 3 months in advance Seems it wasn t enough I had to check out of my room and check back in with other cards all quite ridiculous I booked a single room for 5 nights nothing like the pics on the website The first room was pokey just horrible and for the first time in 34 years of travelling I asked for it to be changed Plugs didn t work dark and dingy poor lighting bad wifi noisy and the toilet didn t work Remote for tv too wasn t working Music One does NOT need loud music in a lift and neither does one need LOUD awful singing and other music at breakfast It was SO loud that I couldn t read the newspaper Apparently many people complain and yet the management say it s the hotel policy Hmmm I received a message on Sunday morning to come early for breakfast as it s busy that seems weird too I also received messages from booking com about leaving in the middle of my stay Maybe the computer website managers need to do a refresh Some of the reception staff need more CRM training Always smile and say sorry to the customer and you won t go wrong 
 Breakfast with fresh fruit was excellent Cooked food also available but don t be in a hurry as apart from scrambled eggs everything is prepared on the spot Beds were very comfy Shower had hot water some hotels run out and the towels were nice and big 