 Asked for a nice view but got the view of the other side of hotel windows couldn t open the windows Didn t know there wouldn t be a smoking area on the 11th floor as my friend smokes she was a bit annoyed that she had to keep going to the bottom floor and outside Got checked in by a trainee and any questions we asked he couldn t answer properly which was okay as we understand he only started but maybe there should have been someone near
 Staff Gregory the porter was very friendly and helpful Room service food lovely aminiety cake was left for my friend in our room which was lovely and unexpected Spa was lovely