 The quality of the rooms and service leave a lot to be desired The mattress was very poor quality so much so that sleep was elusive The room was cold and the staff took three hours and three requests to bring new blankets Worse the staff at the front desk the next morning were not helpful in overcoming the problem it took two requests to escalate the matter to resolve it 
 This hotel is in an excellent location very accessible to the tube and to Kensington 