 any hotel that still expects its guests to pay for wifi services seems to be just a bit in need of money if it can t afford to give its guests such an accommodation it felt awkward to be told that if its a booking com reservation we don t give free wifi it didn t help that the room given to us was so faaaaaarrrrrrr away from the elevator our conclusion was that it was probably because it was a booking com reservation we had requests for either a late check in or a late check out neither of which was granted just a summary not possible the hotel minibar had a fine print note that anything that is moved out of place will immediately be charged to the room whether or not actually consumed how very unwelcoming and inhospitable is that 
 location location location can t be beat especially if you re taking the heathrow express to and from the city the terminal is right outside the hotel backdoor and the hotel porter can even take your luggage for you location wise it can t be beat while the front desk people could be nicer the concierge and the porters were simply awesome maybe they should be assigned to the front desk 