 I had to ask to change room because the room I was given was small dirty dusty tatty and the bathroom smelled I was given a small double even though I booked a standard double Skirting board was chipped and flaking duvet cover was very old the bed was tiny and there was a stain on the throw and visible dust that had clearly been gathering for some time The room was also cold The room I changed to was cleaner with better quality bed lined and of an expected size Slightly better standard but not great for a 4 hotel in Kensington paying over 100 for one night 
No Positive