 Bedroom facilities not checked hairdryer not working and alarm clock alarm not cancelled Waiter in Novello restaurant for dinner has not been trained well No knowledge of menu or appreciation of time needed to review menu Steak not served as per menu with broad beans Breakfast coffee service slow and tables not laid fully For a 5 star hotel it is not acceptable to have multiple staff who do not speak and understand English especially in restaurants I have a few tripa to UK coming up and would like to stay each time but these points cause me to hesitate 
 Comfy Bed bathroom well equipped space 