 The staff were polite enough but couple instances where staff were arguing with each other infront of us another where we were queuing for drinks and 2 extra staff members were at the bar and didnt help or even acknowledge us and when asked about a tour bus i was told to go into the centre even though i later found out that there was a stop right outside the hotel
 Good location just 15 min walk to the London Eye clean comfortable and perfect for a short break