 I booked and paid for a family room on bookings com When we arrived I had one bed with a sofa bed for the 2 children The mattress on the sofa bed was full of broken springs and my kids had to sleep on the floor When I complained in the morning I was told that we didn t book a family room I showed the manager the confirmation from bookings com and they advised we will it wasn t passed through After a day out in the city all day we were tired and for the kids to have to sleep on the floor when I paid nearly 200 for the night is was unacceptable 
 The location easy to walk to the tube and great shopping outlet food and cinema next door 