 The elevator broke and we were on the 4th floor But the help from staff covered this Another thing is that even though we emailed the facility and confirm the total rate including taxes or any extras we have not been informed that we needed to pay 200 GBP deposit per night We were on a business trip and didn t have that amount of money with us The reception was not very helpful on this matter but after a long discussion we managed to lower the deposit 100 GBP per night 
 The location and the staff is great The room was very clean and quiet It is a very nice alternative if you want to stay in a small and well decorated hotel in the centre of London 