 Nothing 
 Booked 2 rooms for my family to stay in as I got married at their venue Check in was very good and I was able to get rooms close together and managed to get an early check in The wedding finished late my family were able to get a late check out upon request Customer service is everything and this made their stay that much more comfortable As I left them for my honeymoon I was very happy with the way all staff interacted with me Absolutely perfect stay Good value for money Reputation intact I am a Londoner so this review takes into account many other places I have stayed at and this one was worth every penny I d like to add my Bridal suite was also well and beyond excellent and the complimentary strawberries was very thoughtful Thank you once again 