 Breakfast was a highlight on previous visits but not this time The food was fine but while the staff are clearly working hard there is a sense of chaos in the dining room Language barriers are evident and guests were struggling to be understood I asked for a soft boiled egg and was taken to the hard boiled cold eggs to be told they were soft I tried twice then gave up A choice of lighter egg dishes for people who prefer light options would have been appreciated I think some support for this staff team is needed they were trying so hard and looked so stressed 
 This was my 3rd visit and I would still return Great location at Gloucester Road Underground Station Boutique style hotel nice decor and recent refurbishment is evident Well equipped room Small smart bar area A good base for exploring the Kensington area 