 The staff in the bar lounge area were MOST unfriendly My husband and I were asked to leave the area by a woman in a green dress as we had not yet bought a drink coffee There were at least 4 others groups who had not purchased anything either they were not asked to leave It was my first visit to this hotel and it will be my last I have always stayed in The Copthorne next door and will be returning on my next visit 
No Positive