 The personnel is not very friendly we almost got kicked out of the room by the cleaning staff with 1 h before check out The breakfast has a great ambiance however the food did not get refilled fast the coffee machine was broken the were no fresh veggies and very limited fresh fruits 
 The location of the hotel is great just across the street from V A Museum a 5 min walk from Harrods and in the nearby there is Kensington and Hyde Park There are multiple tube lines and busses The hotel room is spacious the bed is comfortable and the bathroom is modern The atmosphere of the hotel is very nice and the bar area is perfect for a coffee break 