 There happened to be a fruit basket in the room and reception rang to let me know it was not intended for me not so nice but that I could keep it very nice 
 A friendly and knowledgeable reception is particularly welcome after a long trip On learning that I had not requested a room at street level without a second thought reception immediately offered me another room upstairs When I asked for directions to a particular restaurant close by reception pointed me in the right direction without needing to search on line for the location Nothing beats friendly and well informed staff 