 There were 2 requests to the hotel from my side 1 was automatically done via booking com 1 double bed another one was related to our early check in None of those requests were completed As for early check in no problem sometimes there are probably no available rooms But double bed it was written in the room offer So if there was a rating for customer service this hotel would get 6 as a maximum Breakfasts are pretty humble for 4 stars 
 Cleanliness Location hotel was quite far from the center but it was cross the road from the U bahn station