 Steam room not working no shampoo in either ladies or gents spa ladies also had no body wash For a year and a half old hotel some parts of the spa were rusting metal surrounds 
 Hotel decoration and attention to detail The welcome was the best we have experienced in the UK from Andrei Easy access to the o2 and the spa facilities were appreciated too Room view was stunning and room comfortabilty of the highest standard Breakfast was vast with a superb choice for both a meat eater and vegetarian Will be staying again 