 The one bad experience we had was at breakfast which we didn t have included but we tried it one morning My husband ordered the scrambled egg whites When his eggs arrived they brought regular eggs No problem I called the waitress and pointed out the error She gave me attitude and brought out the correct order However as my husband took a bite of his dish there was a long hair hanging from his fork When I called the manager over and explained firstly and attitude of the waitress and secondly the hair incident he didn t apologize All he asked was if we wanted it redone No of course not Appetite was all gone Then I had to even ask them to remove it from the bill Pour customer service and attitude completely uncalled for in a top rated restaurant 
 We loved the view and bar on the top floor The rooms are stylish and comfortable superior queen While we didn t use it the spa looked amazing and the neighborhood has some cute restaurants We dined at cafe ansari a couple times and the coffee at Balthasar is amazing 