 Some of the reception staff were more helpful than others one of the female receptionists was most unhelpful and did not look like she wanted to help us either We had an issue with a tour we had booked to Salzburg when asking for help all she did was pass us a booklet to ring the tour company ourself We did however get 2 more helpful receptionists in the morning that were more helpful and actually rang the tour company for us to help us sort out our issue Overall if the staff were nicer I would have rated this hotel much higher Also one other little thing is that they did not provide slippers to use in the room this would have been a nice touch and would have been a good icing on the cake 
 The location of the hotel was great there was everything you needed right on the door step with 3 supermarkets bakery boots Superdrug type shop and pharmacy within minutes of the hotel Although hotel was not right in the centre public transport was amazing easy to use and extremely cheap we had no issues getting around at all Tip getting the bus if you can get your bearings is actually quicker than the train After arriving at the airport if going to this hotel do not get the fast city train as that s a waste of money ask at information for details of getting the local S7 train to St Marx for this hotel then once off hotel jump on the bus right outside and get off at the 2nd stop and hotel is literally right outside for th first time there it s easier to get the bus but its actually only 5 10mins walk from the station The rooms were nice and spacious and comfortable nice bathroom comfy bed If you have time definitely visit Salzburg it was an amazing place 