 just one staff was rude and forgot that i came to check in She left and never attended us wifi is only provided for HHonors members You can register when you arrived there 
 The location is right infront of the entrance of diana princess of wales playground my son goes there every day Queensway station is just next to the hotel bus service no 94 infront of the hotel goes to oxford street and the opposite station goes to sheperd bush bus 70 goes to south kensington Really convenient 