 We asked for two extra pillows on two separate occasions and didn t ask again as they don t seem to have good communication between reception and housekeeping We had asked for an iron and board the first time we asked for extra pillows Got a brand new iron but they didn t give or maybe didn t have an ironing board The mattress was firm but we slept well as we were pretty tired from our long days exploring Vienna 
 We stayed in room 503 The room was clean and the hotel was very quiet at night The staff were friendly and helpful We stayed 6 nights and the breakfast was very good We didn t use the gym or pool but can see if people would be upset as pool is quite small 10m X 3m maybe The neighbourhood is safe and the hotel is close to both tram and train lines 