 The lift didn t work until the moment we left The room was boiling hot and the temperature controls didn t work We ordered room service and after a very long wait the meal was delivered incorrectly We asked for semi skimmed milk to be delivered to our room and got full fat Not many people seemed to speak or understand English 
 We were visiting the Albert Hall This hotel is an excellent spot for access to this venue Staff were attentive and everyone tried hard to make our visit comfortable The room was comfortable and full of interesting furniture and fittings 