 Where to start First room I was given had been used Wet towel on bed water on floor in bathroom handsoap opened and left lying about Spoke to front desk who said they will upgrade my room and to leave my luggage as they will move it New room didn t seem any different to first one And had been delivered someone else s bags not mine Having to explain that those bags need putting back to the room they came from And mine bringing to me I felt it was hard to relax with such big mistakes being made and promises of upgrades not followed through At check out I found the guy rude and unhelpful I have left the hotel relieved i was only staying 1 night but totally unrelaxed and tired I would unlikely willingly stay in this place again Photos show the wet towel found on my bed and the bathroom wet and used at my check in 
 The location is handy for Westminster or Waterloo 