 Not really that switched on when it comes to thinking of the basics that gives guests a good customer experience stopping the only lift essential in this tiny hotel at 10am to clean it when guests are checking out one old couple stranded with their luggage on 4th floor Room service impossible if you haven t opened an account with them me can t you take my card details over the phone them no due to security reasons me on an internal phone call Come on GR this is a 4star hotel in the 21st century room service should be a doddle Since I was going to walk out in the rain to the ATM then obviously I spent that money on a meal elsewhere The hotel has nice decor but the room was quite shabby so it was very expensive for what it was 
 reasonably well located quiet but not too far to walk anywhere Staff were very nice on check in 