 Misleading wifi on booking should be at least a free trial or tell us in advance you can t even get it in the room Bottle of free water in the room would be nice not hard especially when you haven t stocked the mini fridge I wouldn t order a bottle of water on room service in a million years Customer service good but having recently been in the Mandarin Oriental in Shanghai TOTALLY different class they even bothered to learn our names The usual every hotel does it too many fold up leaflets and cards knocking around on every surface Not enough shower gel body wash for two people Toothbrush kit would be helpful I d come back straight away if I knew it had that 
 Friendly staff when they engage with us although they look miserable when not engaging Air con 