 OK we arrived before the check in time we had 2 rooms booked and they gave us 1 and we had to wait 1 hour before the other was ready as it was being cleaned except that it wasnt and another guest was given a room while we waited When we did get in there were boards on the bed which surely should have been removed beforehand so we waited while someone came t remove them Apart from the dirty cup everything else wasd fine 
 The location was great for us The concierges were great one helping to find us a parking pace on the road and one was brilliant helping us pay the congestion charge 