 Twin room booked toiletries left for one guest only Poor drainage in sink in bathroom No written information on how to work air con heating Many of staff including some reception spoke poor English Could not communicate with 3 of the housekeeping staff when locked out of room Emma supervisor was very helpful 
 Location of hotel excellent for sightseeing and access to underground Security gentleman was very helpful when we were locked out of room Baggage storage at Concierge desk 