 Most of the staff were unfriendly and because there was a lot if different staff for different things they kept sending u to different people in response to your questions and had very little English people working for them there was a fire alarm just as we were leaving and it was very unorganised as very poor communication from the staff a lot not sure what they were Ment to do then and all the time As someone who worked in hotels for years and stayed in lot over the years I wasn t impressed with the effect running and welcoming of this hotel won t be recommending it or returning
 The room was roomy and very cleanthe housekeeping were very helpful for cars bedding and whatever you needed room services was excellent The location was livekyBeside the tames facing big Ben and the house of parliament but was quite far from everything else but good bus trains tube and bus services The door staff were helpful for taxes and directions 