 The TV didn t work initially and the phone was not working An engineer came and I was awaiting for someone else to come and sort the phone Nobody came so I rang reception again was told to go back to reception and I would be allocated another room The toilet in the room had also been used and the bathroom wasn t very clean generally I was also told at reception that I would be allocatedx a river view this wasn nt the case I changed rooms the 2nd room was improved but very tired and the bed was most uncomfy overall very disappointed and the staff weren t that helpful or friendly 
 I had a nice wine in the bar the location is good for Cnary Wharf 