 Check in staff were less than helpful and seemed overwhelmed by the ratio of waiting customers per staff Not only had I paid for a more than adequate room I even requested an upgrade with plenty of notice to then be told at 13 55 that our room wasn t ready and to come back within two hours Despite all the relevant paperwork saying that check in was at 2pm we went off and had a coffee and were told we would receive a text notifying us the room was ready An hour passed and becoming increasingly anxious that our afternoon plans were approaching I went back to check in to ask if the room was ready to be told It had been ready for half an hour and I hadn t received a text message telling us so either This time the staff were even more abrupt blunt and shirty and didn t have much time to entertain the fact she couldn t find the paperwork I had already signed over an hour ago Overall a shoddy experience and I should never have paid for an upgrade it should have been free 
 Good location for our trip bed was comfy and room was spacious 