 My own booking was fine But I had booked 2 double rooms for 2 nights for other people coming to Milano They could not arrive the first night and I found out too late and so had to pay for that I told the Reception that they will come for the 2nd night but very late When they arrived their rooms were cancelled as they had not checked in in the morning It was handled as 2 rooms were just cancelled but it was very annoying as I had given the information 
 I found the staff efficient and service oriented The room was comfortable and for me the bed was perfect as rather hard 