 On arrival we were offered help with our luggage which we politely declined however it would have been nice if the gentleman on reception had gone on to explain that there were a couple of steps in between the lift on the 6th floor and our bedroom door we might have changed our mind The bar area is lovely but feels a little squashed into the back of the reception area and slightly unwelcoming but there s not a lot you can really do about that other than move it completely I would add that a cold breakfast at 20 each even more if you wanted a cooked breakfast was very steep especially as there are numerous eateries in the area offering breakfast for far less I am sure the breakfast was sublime but at over 45 a morning for the two of us it simply wasn t going to happen 
 The staff were excellent available 24 7 and always happy to help with a smile They offer real customer service with bells on can t rate them highly enough The hotel is absolutely beautiful very old school luxury grand building with a grand reception area leading into the Hamptons bar The location is very central and everything you would want to see as a tourist is within walking distance or a short tube ride The room was large for London we had a standard double and it was cleaned every day with the chocolates refreshments and toiletries replaced automatically The Hamptons bar offered some lovely food after 11pm when we got back from our evening at the theatre The Quilon restaurant is amazing the service is incredible the food delightful We both went with the taster menu and loved it I was rather daunted at the prospect of eating in a one Michelin starred restaurant but the waiting staff and manager could not have been more welcoming or attentive We will be back to the hotel hopefully before the year is out 