 we had to wait longer untill we got our rooms even thought we informed before a week from our return back to the hotel that we will be back and require the same rooms which have been previously confirmed They took an extra charge on the credit even through I informed several times that the credit should be open They never took any charge when I visited the prior week not even at the other hotel branch in another area in uk Delay in cleaning rooms too Not our best experience in copthorne Tara this time 
No Positive