 Room was unprepared one light bulb needed replacing selection of teas not refilled short one set of towels and innovative free internet mobile device would not connect so was useless Different reception staff on second next day rather rude and disinterested in answering questions Thermostat set to go no lower than 19 C fan helped because picture window not made to open No wardrobe in contemporary room only racks near door with 6 hangers Note the hotel restaurant has no alcohol licence and limited food selections not full service Finally there seemed little security The outer door to London streets still unlocked 12 AM and no one at reception By day we often walked through to the elevator and up to room with no one around 
 Staff at check in very welcoming convenient access to room with wonderful modern shower and bath Bed very comfortable large picture window in contemporary room small refrigerator and excellent television Location is 10 20 minute walk to train or tube but all manner of shops restaurants cafes and stores within a minute s walk The square has conveniences food and antique market every Friday Hotel restaurant s food above average in quality within a large open plan lobby and sitting area Laundry service was timely 