No Negative
 Fantastic customer service from Paulo and Winston on the front desk Catered to my needs and were brilliant Staff were very pleasant and I will be 100 recommending this hotel to friends and family I spoke to Paulo before my stay to see if I could check out later and he helped me Winston checked me in upon arrival and he upgraded my room for me also Very friendly and nothing was too much bother The two members at the hotel who personally dealt with me were great and as a regularly visitor to hotels around the UK this has to be the best hospitality I have ever received A big thank you to Paulo and Winston and also the all the staff at Cumberland Management have done a great job at co ordinating the different departments to ensure the customer experience is of a high level and they clearly have invested in some great training for their recruits 