 We checked in at about 9am and l paid upfront even though the concierge said to me that l could pay later But l insisted because we had to go to into the city and l was trying to avoid long queues on our arrival back to the hotel We arrived at 10 30pm and headed to the reception only to be given keys to a double room even though they had taken an extra 180 pounds from me for a family room I had to call the reception giving them an ultimatum of either refunding back my money 180 or changing our rooms After 10 minuttes one of the staff came upstairs to escort us to a family room It was very tiring especially since we had been out all day Also we paid for internet and had no wifi I had to call the reception 5 times and l was asked if l had paid for internet It is absurd that they have problems distinguishing between paid and unpaid guests Eventually the wifi was connected shortly after midnat 
 Alfonso welcomed myself and my children with warmt We were delighted with the accomodation and friendly welcome we received from the staff 