 On arrival staff couldn t find my booking I also did not find them to be incredibly welcoming I also was not able to be given an umbrella which I would have though that in a city with wether like London they would have more then enough for all their guests Very nice hotel I just think the service was not up to the standard of other hotels I have stayed in of similar quality and price
 Bathroom was very well renovated Warm beds were comfortable Good amenities and really nice complentary chocolates 