 the reception staff named Grazia promised to my room would be readied in 5 to 10 minutes but then said room not readied When I asked again another 15 minutes later she said will get back to me after 10 minutes But she walked away and didn t response to me as promised Also each time when I tried to check if my room was readied she asked my name again which showed she did not take down my name and follow up my room availability as promised In the hospitality industry I can t believe staff has no such basic hospitality on remembering name of the guess especially the guess has been waiting for the room for two hours 
 Hotel is cnnected to London heathrow express