 The spray for pillows to help you sleep was not in the room I called reception to ask for it and they promised to send to my room It never arrived Such a small thing but having stayed at hotel before and used this spray had been looking forward to the great sleep that followed Most unimpressed with the staff member at reception at around 10 30pm on Friday 3rd March saying she would send requested item but didn t bother doing so I expect staff to follow through on their assurances to guests most disappointing has tainted my opinion of this hotel and makes me wonder whether other requests would also have been ignored
 Have stayed here before and chose it specifically based on my prior experience Hotel is in a good location it is close to Blackfriars train tube St Pauls Is also walking distance to the west end Beds are comfortable and room size is reasonable Staff member when I checked out was very helpful apologetic for poor service I had received from reception staff the prior evening offering his card for the next time I am staying to ensure I have what I need a lovely gesture 