 That woman at desk My husband is diabetic and insulin dependent and needs a refrigerator for his medicine and necessary food otherwise he will die so it s not frivolous We were guaranteed the fridge when we booked 5 months prior but the lady was rude and said there is no fridge and acted as if it was not a necessity We book a week in Aug Sept every year and we have been loyal since we have always been guaranteed a fridge Otherwise we d book elsewhere She said we wouldn t get one and made it seem impossible so I asked for the manager who was actually lovely and got us our fridge Next time I d appreciate some yes we can attitude from the front desk instead of making us feel as if it s a lot to request for someone with a life threatening disease PS the carpet in our room was filthy Wasn t in the new section of hotel 
 Convenience We stay there every year and most staff is nice excluding one woman at desk 