 I did not like that there was no AC I understand the weather was cold outside but i prefer to have AC in the room instead of opening the balcony door since i dont feel safe this way I asked to lower the tempreture of my room but they told me it is not possible Although fewer days before my Check in in Milan i was at NH Collection Vittoro Venetto i asked for the same thing they lowered my room tempreture I think it would be better if each room had the option to switch on off AC 
 The staff was very friendly helpful there s a lady in the reception her name is GALORIA She was very helpful sweet we asked for a van to take us to an outlet and she arranged everything that has to do with it also showed us available rooms when we wanted to upgrade She also made sure we enjoyed our stay when we checked out Thank you GALORIA D Room service was very quick easy the location was great as well room XL was nice too 