 A small complaint The carpet in our room was rather shabby and the little table next to the bed could have a drawer or some space underneath But in my view this is not that important but if refurbishments have to be done it could be considered 
 The reception and welcome of Esmeralda was exceptionally friendly and helpful Although there was obviously a computer problem she made every effort to provide a spacious room with a view on Hyde Park My husband who arrived later was also warmly welcomed and my friend got a room on the same floor It was great to step out of the hotel cross a road and enjoy a walk in the beautiful park Queensway with shops restaurants and two tube stations are very close A perfect stay 