 Nothing 
 Fabulous hotel staff very welcoming Wee glass of prosecco when checking in Well appointed hotel in the heart of London Beautiful comfortable room with luxurious bed gorgeous Met Andrew one of the managers in the Radio rooftop bar He took some photos for us with the great views Had a chat with him and told him we were going to see Ed Sheeran at Wembley then flying out to Portugal He was lovely and gave us a wee card and gift in our room which was a lovely gesture When checking out the receptionist was very helpful and polite and wrote down her email address for us if we wanted to rebook Absolutely stunning hotel the attention to detail was wonderful and the staff were all well trained in customer service Will definitely return 10 out if 10 well deserved Oh and Ed concert was amazing and Portugal was hot and sunny 