 Everything was great I ordered breakfast the night before leaving the paper hanging on the door as instructed The breakfast was not delivered in the am but it worked out fine for me I wasn t even going to mention it but I wanted to order again a few days later and explained that I no longer had the paper needed to order They immediately came to my room and took it from me personally to make sure the order would be taken care of they apologized profusely and then returned with complimentary champagne That was the only blip but it only served to show that they have good customer service 
 Staff understand the meaning of customer service Everyone was friendly and accommodating I never heard noise or anything disruptive the bathroom floor tiles were heated room service is 24 7 minibar is complimentary I was there a few days before my birthday and without prompting they left a nice plate of chocolates and candied desserts with a Happy Birthday written in chocolate on the plate All the little things added up to make it an excellent stay and a fantastic hotel 