 To start there was a large queue to check in We had to wait about 15 min before even getting to a desk I noticed this was also the same each day The biggest issue I have is that we reserved a King Family Room It said it was 35M square but I can assure you it was around 30M only The room layout was terrible as the bed which was only a little larger than a double bed and definitely not a King sized bed was squeezed in a 13x13M area with very little room on each size In addition there was a hallway with a bathroom in the middle and also small and another small room maybe 10x10 with a sofa bed The sofa bed was only slightly larger than a single bed and not comfortable for two people I complained and asked for a larger room or a room that could accommodate maybe another bed or room with space for someone to sleep on the floor After discussions over 24 hours they said they were full and had not other options They did finally offer a room with the same layout and only slightly larger maybe 1 2 meters but it was not ready and they would not let me see it as it was not clean Meaning since I was going out for the evening I would have to move the family around 10 30pm As it was essentially the same room we decided not to move They did say I could have two adjoining rooms with no windows but that would cost me 400 pounds more They have no rollaway beds to put in any rooms If you have a family with two children you should get a two bedroom suite or stay elsewhere I did not ask nor they they offer a discount and even the staff members I talked to admitted that it was not a King Bed and the room was smaller than stated Also the hotel only had the room set up for two people even thought I signed up for 4 I then had to ask them to come and make up the sofa bed and then had to ask for more towels as only 2 towels were in the room 
 Our room was on the 9th floor and had an excellent view of the London Eye There is an indoor pool and fitness room These are located on a floor 4 however the location of these seem to be a missing opportunity to not put them in an area with a view The pool is small for the hotel size but nice and there is a sauna and a steam room The fitness room is nice with various cardio machines and weights One of the better fitness rooms in Europe The hotel was clean and had great ambiance in the lobby at Christmas with a nice sleigh for kids to sit and get pictures In addition the hotel is secure and at night they make sure only guests enter the hotel The temperature is easy to control in the room which makes it easy to regulate and adjust There are also various restaurants in the hotel and a coffee shop The hotel is 2 min walk from Starbucks and a nice Italian restaurant The Waterloo Tube and Train station is a 8 min walk and the walk to the Westminster Tube station which is next to Big Ben is also around 8 min Waterloo is not the best area but OK if you just head West and not East 