 We booked 2 room of which one the a c was not working very well although they sent the maintenance guy twice The toilet in the other room was too small We did not actually speak to any one to change the rooms as we didn t want to take the risk to move to rooms that may have other problems and not close to each others I am not very sure about the cleanliness of the beds as 2 out of 4 of us weren t able to sleep before covering the pillows as they couldnt stop coughing 
 Stuff at the prescription and the concierge location size of the room compering to other hotels in London and the speed of delivering any request 