 We were placed on the 5th floor and the lift only went to the 4th floor We were only advised of this by the receptionist when we were getting into the lift up to our room There was in excess of 20 steps and no porter offered to either carry up our luggage or bring down our luggage on check out If you are given a room on the 5th floor refuse it and request a room on a different floor On check out we were not even asked did we have a good stay or thanked for staying in the hotel In addition the fifth floor always had dirty trays in the corridor every night and every morning 
 Location was good