 The control panel for lights wouldn t turn off so kept us awake with the light the room was fairly grubby and the shower head wasn t attached properly When I complained we were moved to a different room for the second night but that didn t help in any way with the lack of sleep from the first night A sorry by way of bottle of wine free breakfast spa treatment or something along those lines would have gone a long way in making me think differently about the hotel This kind of typical customer service is expected in an American or British hotel and I think that a 4 star hotel in Spain should have more of an idea about relationship marketing 
No Positive