 Customer service Our first room didn t get a wifi signal and some staff flatly didn t care or showed no interest in remeding the issue It was only after raising the issue with a manager was some action belatedly taken Second room had wifi but a partially broken a c It pumped out cold air but did so with a loud high pitch drone unless we turned it to a low setting to offset the drone Again staff didn t seem to care that much 
 The beds are very comfy and the location is pretty good 10 12 minute walk to the tube Good restaurants and coffee nearby on bernondsey street 