 They didn t warn you that the hotel is near a construction so it is very noisy even in weekends 7 am Soft mattress the water kept running out off the shower When I called to reception complaining about it they asked me to come downstairs to get an email So I had to go downstairs at the middle of the night and after they gave me the email to send my complaint I asked to talk with the night manager Although he was there he took his time to attend me He ordered me to sit down Because I refused to do it he left me talking by myself Very rude and impolite I wrote to the email they told me asking for refund and until now there has not been any response from the hotel The business I attended was with London people and when I shared my experience they told me that the hotel has a very bad reputation on customer service but it was too late This have been one of the worst hotels I ve ever stayed I was so angry because when booking I asked for a quiet room They should have told me of the near construction 
 I must say that the only thing good about this hotel was the food Everything else was a disaster 