 Staff in the sky bar really struggled and had to wait for ages for champagne cocktail that arrived flat 16 for a flat cocktail is not good Would have complained but there was a queue doing that Life too short Breakfast was good but again system failure with too many requests for coffee required before coffee arrived And finally computer systems in Peninsular Restaurant did not pick up request for pre theatre meal Dealt with but irritating 
 Superb location and facilities top notch Staff were polite and keen but see negatives for levels of training and management Peninsula Restaurant food was superb 