 The staff of the hotel is a bit wooden it s as if politeness is forced on them like they don t really enjoy their jobs We didn t have any negative experience really but you d just expect a bit more polite cheerful attitude from a hotel of this caliber Also the fact that there s no real double bed in the rooms is a bummer 
 The hotel and the rooms are very classy and looks very new or well renovated The rooms are very spacious The location is also pretty good you can take tram 71 goes about every 10min to reach the opera building in 5 6 min 