 The toilet flush had to be fixed no green tea for 3 days at breakfast one of the 2 hot drinks machines in the breakfast room was out of order for my entire 5 day stay not even 1 bottle of water in the room everything has to be purchased from a little self service shop on the ground floor one lift was not marked out of order so people got blocked inside 
 The bed is super comfortable the staff is pleasant but not competent probably for lack of training the gym on the top floor with a view is definitely a plus 