 Not a bad hotel but never 5 in a million years The guy claiming to be the manager on duty at 5 30pm on the 3rd Feb I had my doubts was hopeless I needed to move my booking and was happy to pay the difference but he just kept repeating a script rather than listening He forced me to call booking com the next day who guess what then had to call the hotel to ask them to do what I had asked which they did Complete waste of time The bed and pillows weren t v comfortable either and the room a bit pokey 
 Good location close to lots of the key central London areas The girls on reception were very helpful 