 Not Applicable 
 First and foremost the people Extremely professional and very friendly All the staff had true panache and an aplomb that was beautiful to watch A special mention to everybody at The Roux at The Landau during breakfast They were excellent They made us feel so welcome and their service was superb as was the sumptuous breakfast Marci at reception was exceptional so pleasant and cheerful She checked us in and out so our stay began and ended the best way possible Josie was a standout She showed us to our room and was delightful throughout our stay The way she carried herself with smiling charisma was really charming 