 Spa service was poor Therapist was kate for my treatment no apology or explanation Check out staff was unprofessional and uninterested Had to make a formal complaint from home about small matters that could have been sorted at check out Instead the issues were shrugged off by check out staff Shocking for a hotel of this calibre The complaint was dealt with in a mediocre manner I spent in excess of a grand for a one night stay Not worth the bother 
 Great check in and super room