 I booked a room for 4 people I paid the exact amount for Executive family room They gave me a room with a double bed and a single sofa bed the sofa bed is only 1 m wide They told me it s because we only have 3 people when check in WHAT I paid more money for two double beds one for my parents and one for me You paid the room fees before you see your room Although they changed the room from the second night It was a room beside the elevator and stairs it was very noisy They ruined our journey cause we can t sleep well at all I stayed there for 5 nights paid more than 1000 pounds It was terrible It has a bad location for tourists You always need to travel long in tube and change lines 
 Facilities