 I wrote a not on my booking that it was my girlfriends birthday and asked if there was any chance we could have some kind of decoration put in the room but nobody read this note until we checked in We were then told that we were given a free upgrade however we were still in the room that I booked 
 The staff were very friendly I was fascinated by the history of the hotel and it was great that there were still original features There was a little handy phone in the room which can be used for finding your way around London Apart from being so close to the airport the location is perfect for a London break It s fairly quiet Apart from the planes but still very easy access to central 