 The change of hotel story it repeated with every gusts so I have reviewed some of gust comments before and I faced the same If you booked a room for three adult which is queen bed and sofa beds you will stay in the basement which I will not recommend So the only room fit 3 adult is in the basement otherwise they move you up in room with extra bed for non adult The room pic dose not match the reality 
 they transfer me to The Park Grand London Kensington due to maintance work at The Park Grand London Paddington they offer me a free ride to Kensington a soft drink while im i watting the taxi and includ the breakfast in my stay which that im not applied for it Park Grand London Kensington newer and bigger than Park Grand London Paddington Underground station 3 mins walk People at reception and generally everyone I interacted with was super friendly and helpful which makes a difference the handy phone that comes with the room The bathroom is clean with all required supplies There is a microwave and small separate room for cloths and iron 