 Received email asking if I would like to upgrade from a basement room to a suite to which I replied yes And after confusion on arrival when the lady at reception had to check with her manager and show her the email I was told there were no suites and the email was just to confirm if I d like an upgrade if one was available the confusion suggested to me that they made this up there and then to cover for the fact they d messed up This was unfortunate as the basement room was right next to a stair case which was very loud and had windows to street level that were also very loud 
 Nice decor and large comfortable bed