 We had bad incident at the spa as my friend therapist were just awful and rude to her for the 80 minutes session Didn t get an apology when I raised the issue but we weren t charge for her service Didn t feel the room was cleaned properly on daily bases wish it was cleaned more throughly Booked a driver to Hampshire and they quoted me for 180 for the ride not mentioning it was per hour and then at checkout i was charged 500 something Even thou i thought i would only pay 180 I paid 360 for driving us there and back for the hotel wish the staff were more specific Lastly the beds for us were a definite problem it just felt so uncomfortable even thou the room was great I wish the bed were just as luxuries t 
 we had the grand superior room with two single beds the room space is amazing we had it at the second floor which was fantastic we had wide windows which is always a plus The room for me was absolutely amazing more beautiful than the connaught room and the beaumont However the cleaning and the bed mattress were a problem 