 I booked for a deluxe double Queen room but we a were initially located in a probably single room which was very small As I am staying to this hotel for the last 12 years I know very well how the room I booked should look like I asked for an immediate change which they did but because it was not ready we had to wait for 1and a half hour Then we waited for our luggage and have taken too long so I asked what happened and I realized that the did not know where they were located At the end and I was really feeling awkward how this could happen in a five star hotel they were found The manager on dutie asked me how they could compensate I did not ask for anything and he offered us a drink which we did not get it not because of them but because we did not find the time 
 Excellent location amazing view divine breakfast