 I prepaid with booking com yet the hotel had my partner pay again in cash on checkout whilst I was in the room I queried this and showed the confirmation email of payment from booking com but the receptionist absolutely insisted it wasn t prepaid On returning home as my credit card had obviously been charged previously I reclaimed from booking com who refunded 20 less than they initially charged to it I ve followed it up 3 times now and still haven t been refunded in full So down 20 through no fault of my own 
 Excellent location lovely decor helpful staff