 We were not provided with complimentary bottled water but that s really a minor issue relative to the overall positive experience 
 The hotel is in a great location close to the Gloucester Road tube station We had a decent sized double room as staff at reception was considerate enough to take into account that we had our son with us The bed was comfortable and I like that the pillows come in a combination of a soft firm pillows to suit your preference The staff were very helpful and friendly throughout The room came with breakfast which provided quite a good spread 