 The rooms were a little noisy as you could hear doors slamming etc early in the morning down to inconsiderate guests as much as the hotels sound proofing We were disappointed to find our the spa facilities were at additional cost when you book at hotel with a spa you expect to be able to use them as part of the over all package
 The staff were lovely and arranged rose petals on our bed and a small chocolate gift for our anniversary stay They also arranged for my husbands shirt to be ironed so we could make our lunch reservations even though we were too early to check in The staff were very friendly and helpful It is very handy for the central line tube stop and westfield shopping centre 