 Unresponsive ness of staff especially front desk staff On some occasions calls to the reception are not picked The front desk staff apart from one lady that is a manager are unmoved and certainly unwilling to assist For eg I almost missed my flight because I was at the reception begging them to detail a staff to help me with my luggage as I was checking out They just mopped at me helplessly I was forced to take a trolley to my room and started carrying my luggage contrary to my doctors advise I have been in pains since then 
 The hotel is always kept neat 