 Room wasn t ready on arrival after travelling from Leeds to London and phoning 2hours away to reserve parking Rude receptionist to girlfriend about parking as it wasn t our fault someone had taken our space We arrived at 16 00 and our room wasn t ready so was given a complimentary drink each and half an hour later still wasn t ready and being told it would be a further 40minutes Just wasn t good enough as we were only staying for 1 night and had a concert to go to 
 Fantastic location very clean room someone called Leanne I think on reception was helpful and kind Breakfast was lovely great choice 