 Your quality and customer service department needs are not performing their job I did book my room with a refundable rate on booking com and than i found a promotional rate of 10 less on your site I sent an email one week before my booking date to your hotel to book on this promotional offer and told them that i have already a booking but did not receive any response I am sorry to inform you that the handling of my request was markedly disappointing and of course did not meet the client satisfaction i believe you are seeking i do not believe that you could accept the performance of your staff nor the unrespectable behaviour towards a client of Waldorph
No Positive