 The air conditioning didn t work so to help my partner who is stage 5 ckd I thought id try to get some ice so I went to reception they told me to ring room service which I did on return to my room the ice never appeared have never had so much trouble trying to get some ice in what is supposed to be a top end London hotel
 The location is fantastic can hop on the tube or bus with ease The staff on check in and check out were polite and friendly