 The fact that I had booked a twin room and was given a double then when I spoke to the chap at reception he said in a stern voice A double room was booked I asked where my confirmation of my booking was he said with your registration but made no attempt to check Also the room was hot as no air conditioner Also expected to have body lotion and hair conditioner in the bathroom as other places I have stayed had that 
 Restaurant staff very helpfull and friendly