 Badly in need of re furb and general maintenance Have stayed here many times but only the superior plus and club rooms are of an acceptable standard in my opinion Door staff rude and in need of customer service training refresher Stairways used for storage fire risk 
 Location perfect for High Street Kensington and all it has to offer and the tube giving access to elsewhere in London Front desk staff arranged for cake to be left in daughter s room for 21st birthday lovely touch 