 Once we arrived the receptionist told me that the room is a bit different and wider When I entered the room I found out the furniture of the room is made for handicapped people When I asked to change the room or to upgrade they refused and said they don t have rooms The second thing is that they took my luggage to some other occupant room and they couldn t find it until I investigated and found that they took it to the room next to me The room service never answered from the first call The reception has 6 7 desks but you can find two active or 3 by max 
 Location of hotel is at Edgware road and this is in the middle of the town and close to the shopping area Oxford St 