 Issue with the room choice We paid extra for a city view got to our room to find a view of train station which wasn t pleasant Complained at reception to get a response saying u can see the shard barely could She then went on to say they were nearly fully booked We still weren t happy so she spoke to the manager and he said we could upgrade and get a better view for just 20 which we weren t happy for as we had originally paid extra for a view that we never got to have to pay even more Breakfast busy took forever to get a fried egg that someone stole our seats never got offered tea or coffee after asking someone for tea they brought over with no milk so had to ask again 
 Great Location Evening dining in the restaurant was lovely Views were stunning once we had sorted the room situation out 