 While the location was good you could hear the nearby train as the South Kensington underground station is above ground We were on the 21st floor so it wasn t a huge issue but might be if staying on a lower floor The beds in the room are very firm and quite uncomfortable if you are used to a softer cushioned bed They have the rooms temperature controlled for the season so you aren t able to put the air conditioning on if you like it cooler when you sleep so we had to sleep with the window open 
 The location was good less than a five minute walk to Gloucester Road underground station and the staff were very nice The rooms were clean spacious and had a nice view 