 Entered room to find tv on loud with no remote to switch it off Also noticed that despite 30 degrees outside the towel rail was on full heat in the bathroom and could not be turned off Lady on reception was helpful in bring a remote control and trying to contact the maintenance guy but he was apparently ignoring her calls and hung up when she contacted him on her own mobile Were there two days and did not get it fixed Suggest hotel re considers who is doing the maintenance Despite the fancy box of teas in the room the two milk cartons and the breakfast tea bag we used on the first night were not replaced so reception had to come up with a small jug of milk and my partner and I shared the remaining tea bag on the following morning Would have preferred this instead of the fancy handy mobile phone available for guests to use although this was obviously aimed at the international visitor Get the basics right first 
 Location across from Hyde Park is ideal should be close to Lancaster Gate tube station but this was closed during our stay Lady on reception tried to be helpful 