 The staff i met when collecting my luggage in the evening were ignoring me and answered the phone instead of tending to myself The bathroom fitting was falling off and the waterproof seal around the bath was coming off 
 The staff members i met intially on check in were wonderful very helpful and let me Check in earlier than 2 The staff at the spa were also very helpful and polite The hydropool is fantantic however the sauna and steam facilities need to be upkept more