 The bed was too soft not good for my back although this is very individual to myself you can t please everyone It would have been nice if breakfast was available that day earlier than usual for those running the marathon 
 The staff member who checked us in Nick was super lovely and very helpful Our bags were taken up to the room for us and a special gift left for myself as I was running the London marathon that weekend I believe our room was upgraded also When I was not able to go to breakfast due to having to get up extra early my breakfast I had brought along with me was collected toasted and brought back to my room I was also allowed to shower in the health suit after check out following the marathon 