 We booked a triple room which was described as having Queen bed sofa in reality instead of sofa there was a tiny seemingly foldable bed It did not look as a triple room Also the third piece of toiletries and a glass were missing were delivered on demand Plastic curtains in the room The bathroom door was not closing properly due to very peculiar design Neither sauna nor hamam were working inquiries at the reception produced no results 
 Very good location Tower Hill tube station is very close Tower of London and the Tower Bridge are nearby convenient connection to London City Airport Overall service was OK our bags were stored and we were able to borrow the plug adapter 