 Most of Service personnel seem to be around since the opening of hotel and have forgotten why they do what they do Despite many times reminding that we want a double bed when making and confirming the booking got allocated a twin One of the poorest breakfast spreads seen in a very long time No iron provided for safety reasons Service of ironing one short no sleave dress 10Eur Pool is more of a small plunge pool max 80cm deep with a terrace space enough only for 7 loungers Only half of the pool space can have sun as the rest is covered by roof That makes 4 loungers in sun Then there are Germans who leave towels and go to their room For a large hotel calculate yourself what are your chances of enjoying yourself at the pool on a sunny day Housekeeping enters guest rooms after the first short knock before you had time to open your mouth Poor bathroom amenities soap bar and no hair conditioner Absolutely not recommended Not worth your money nor time 
 The location is as good as it gets right next to Duomo and all the main shopping sightseeing Rooms although not freshly renovated are really fine Wonderful fresh juice bar just across the road from the hotel 