 Quicker response more understanding more customer service pre arrival
 First of all the hotel refused to amend my booking to either the following week or add a night on I had to make a completely separate booking then they wouldn t guarantee I wouldn t have to change rooms There were mice in the bar the heating wouldn t turn off in my room was told categorically that they do not do refunds the time delay in waiting for a response took over 3 hrs although the manager when I did see him did swap my room the following night didn t help that night overall I didn t think paying nearly 600 for 3 nights was worth it 