 Not at all what you think you are getting We expected a glamorous stay in the palace yet one finds a cross between an old school and a hospital structure inside with about as much service as one will get in either Hotel including rooms stinks from cigarette smoke I mean STINKS I know that they allow to smoke in Austria but this was out of the ordinary Furniture is stained and dirty carpets are ripped Bathrooms are tiny barely a room to turn around without falling into a toilet Huge hotel with one person at reception the only staff outside of the restaurant that we have seen during our stay Eerie feeling in the long empty corridors and quiet rooms at night we all immediately thought of Shining I am not big on ghost stories but it felt weird from the beginning and after I have read about the history of the property I think I must have had a reason to feel that way No air conditioner which means you either freeze if you don t turn the heating on old radiators or die from all the hot air sitting at the ceiling level where the beds are situated with no air circulation either Stairs leading to the beds are too steep not safe to walk up and down hand rail was broken too Restaurant resembled a school canteen I am sure hotel complies to four star standards on paper i e hairdryer in the rooms food on premises etc however outside that it does not feel at all like a four star more like two Needs and urgent investment and renovation 
 GREAT view from the hotel balcony beautiful hotel grounds gorgeous building architecture on the outside 