No Negative
 We travelled to London for our anniversary and chose the Mondrian as it was highly rated On arrival at the hotel we had a small problem with the initial room The manager on duty Shahnawaz Khan was very quick to remedy the problem and provided us with exceptional service making this one of the most memorable hotel experiences we had Our room was changed and we were also treated to cocktails and champaign to apologize for the initial problem The Mondrian has certainly exceeded our expectations 