 The bed was too soft There were no boxes of tissues Very unbecoming of 5 stars hotel The location is a very long walk to the super market or restaurants The hotel was not generous in giving laundry bags tooth brushes and paste Our request for early check in was totally ignored till I had to insist on checking in as stipulatated 3pm because they could not get room ready even after my internet request stated clearly we had travelled 13 hours flight and were tired I was sick after this 13 hours flight and despite my request this hotel just cannot make 1 room earlier Quite ridiculous 
 Breakfast was good Restaurant staff were good 