 Was not advised where my room was I was just given my key and told my room number I had to find my own way to my room would be nice if you are told something like There is your key you will find your room on x floor but it was not a big deal really rooms are easy to find Stairs are a bit narrow 
 The receptionist was fantastic so friendly really looked after me on arrival The staff were very helpful nothing was too much trouble for them Perfect location for Albert Hall When we departed the receptionist carried my really HEAVY bag downstairs Big shout out to Ines