 NO COMPLIMENTARY WATER PROVIDED small bottles of water below 330ml are 2 35 Euros each We tried to visit the SPA and we didn t have the best experience The card key provided for entry to the SPA didn t work so I had to go back and forth to the reception twice in my spa attire no comfortable for a lady When we entered it had been left in a state by what I could only guess was another couple They d left bottles and champagne flutes everywhere and no staff had come to tidy up I presume the refreshments were acquired through the hotel so why not clean up There were NO TOWELS in the SPA When I asked at reception for 3 towels to be provided I was told I could only have 2 even though I needed one for my hair and body ROOM SERVICE on the 2nd night we ordered room service I ordered steak topped with fois gras but there was NO FOIS GRAS on the dish and no discount was offered for a substandard meal Our dirty dishes were moved outside our room by the maids the following day but the TRAY REMAINED FOR 2 DAYS without anyone collecting it I have photos as evidence There was a sign in the bathroom stating if you need anything like cotton wool or a sewing kit etc then to ask at reception I did this and there was nothing available apart from some tissues This doesn t reflect the standard of a 4 star hotel and I plan to write a letter of complaint This room costed over 600 Euros and 3 nights This hotel is NOT GOOD VALUE FOR MONEY 
 A lovely male receptionist was able to recommend a late night restaurant when we arrived late at night Room service was quick 