 We cannot find any faults so why try to find fault when we had a lovely stay 
 As soon as we arrived we were offered a room upgrade which was a very pleasant surprise Our welcome was very friendly and made us feel welcomed The Staff were all very friendly efficient and able Our upgrade was very comfortable and the housekeeping was excellent Hotel location is excellent for the West End and as we had read before the lifts were very quick We will visit this Hotel again happily 