 Lack of facilities to make ourself a cup of tea or coffee in the room therefore reliant on expensive room service or having to go down to the lounge which is fine for high tea but not first thing in the morning or late at night 
 The warm welcome although this is clearly a 5 star Hotel you are still made to feel quite relaxed whether you are dressing up or down Friendly and helpful staff excellent location lovely views of the Victoria embankment gardens and the Southbank