 Overall the front desk staff were not very helpful when asked a variety of questions ranging from bus schedules and when the heathrow express was running We managed to find all the information on our own so it was fine After the first night the housekeeping staff managed to leave the toilet brush in the toilet bowl not sure what happened but it was a surprise 
 The location was good and quite convenient Upon arrival I was also given an upgrade to a larger room which was highly appreciated 