 Having made the booking 6 or 8 weeks before was upset to be told when checking in at 2pm that we had been moved to another hotel when the man checking in next to us had booked online 20 minutes before and was given a room We made a fuss and were allowed to stay Long delays at check out and check in In spite of a do not disturb sign sign we had a cleaner knock on the door at 8 15 and a man at 10 who told us we had checked out and they needed to clean the room Not true 
 The property was very convenient for Moorfields Eye Hospital where I was having an operation 