 We had some difficulty in getting taxis arranged by the staff but that is not their fault We could not understand this as the cabbies in London are pretty mad about UBER so you would think they would be grateful for the call We had one cabbie stop tell us he s the one they called and then tell us he wasn t picking us up No explanation The hotel was also pretty upset about this 
 The staff was amazing This property is in an EXCELLENT location between Trafalgar Square Leicester Square and the Warrick Theater our first stop Our first room was a bit small it was the room we had booked and the view out the window was not great When we inquired what else was available they showed us a larger king room for a bit more a night which was wonderful I have some mobility issues and the staff was excellent in making sure I was comfortable This room had air conditioning it was super hot in London when we were there elevator and was very well maintained Being American I love my ice and they always accommodated my wishes ice was free in a small amount but we did tip Our room was on the front side of the hotel with a view of the skyline Even so it was amazingly QUIET 