 Check in process takes a lot of time The rooms are tiny but when I asked for my room to be changed I was moved to a better room The private airport shuttle service that the airport deals with barely waited for me so I the deposit I had paid The hotel compensated by providing a complimentary ride to the closest train station 
 Great location close to the underground stop very nice area across the street from Hyde Park Friendly staff Room cleanliness Variety of the options in the breakfast