 Long queue for check in unhelpful since I was late Very slow lifts also again slightly frustrating Also rather odd at breakfast not included in my room and was it a fuss to get it booked to my room bill The room card wasn t enough I had to show my key implication I suppose that I d wandered in and possibly found someone s room card then I was presented with a bill and when I asked again if it could be put on the room I was queried as to if I had enough credit on the room quite a security fuss over 10 maybe I look like a random breakfast thief something I will reflect on Otherwise the staff were very pleasant and breakfast was the usual standard stuff 
 Great location and I had wonderful views over Catherine s Dock also great views over Tower Bridge the other side immaculate room presentation and generally nice staff I really liked it and think I will book again Thank you for the iron and tea in the comfortable room with plenty of storage and oodles of fast flowing hot water 