 Although there are many good things about the hotel I found the check in process odd I had to confirm the rate which was written out and shown to me on a piece of paper and was then told very firmly that breakfast was not included as if I might try to claim it was It was not the most hospitable start I don t blame the receptionist it looked as if this was policy I was given a dark basement room where the grouting and sealant round the shower needed some maintenance although I was told this was an upgrade It felt as if the hotel did not know how to welcome gracefully guests who had a discount deal The hotel is swanky but the management needs to work harder to live up to the claim that this chain is for the most discerning travellers 
 The bed was super comfy and at check out the receptionist was really helpful asking if I needed my luggage stored The hotel is in a great location just behind the British Museum It was warm and comfortable 