 Coming in to the hotel desk at 22 30 after a 700km day drive and find out that our rooms were not reserved for us due to the fact that booking com website was publishing free rooms and confirming my reservation in the hotel after the hotel was already fully booked that s what the reception representative at the hotel told us We had to take the offer that they made to us and walk with our luggage to a nearby hotel run by the same net and stay there 
 The location and the upgrade we received from nh Carlton to nh Collection 