 On arrival the staff made it clear that as I had booked via booking com not to expect any perks or room upgrades as this would only be possible with a direct booking which is fine The pool area was dated but at least clean The amount of chemicals used in the jacuzzi was burning my eyes so be warned I decided to order some room service only to be told that this was unavailable and that I had to use external services The staff member on the phone was rude and offered nothing in the form of an explanation or apology In the morning checking out I raised these issues with the front desk and they had no knowledge of there being room service available the night before and offered no form of customer care I d suggest to anyone spending money on a place to stay in london there are much better places 
 The location suited me as this is tucked away in a quiet corner of london Also has a pool and spa 