 If the front line is not sure of guest s surname they could pro active ask During my stay they called me in different ways Ms Ka Ms Wai Just to let you know I m Ms To 
 In my booking I did mentioned that my fight will be arrived at 5am That I requested early check in Because I ll had a meeting at 9 30am Needed a room to refresh myself Unfortunately it was ignored Your front line staff did there best n came with a solution to move to hotel on the corner Paddington Court suites Thanks to them I could quickly refresh n be on time at office 