 The bed was surprisingly hard Like one step up from sleeping on the floor The good news is that the hotel staff are instantly responsive They sent staff with a memory foam topper which they put on the bed for the rest of my stay and resolved the issue The room lighting and AC controls from a little panel by the door and the bed which is a nice idea but I found a little wonky for some reason the panel by my bed would light up randomly in the middle of the night and was quite bright Also the AC was broken when I arrived As with the bed they sent someone up to my room immediately when I reported it and he fixed it within 10 minutes 
 The views from the room were exactly as advertised you look out to the Themes and Big Ben Parliament Breathtaking The hotel restaurant is actually the best meal I had in London during my trip and the staff are exceptionally accommodating Excellent bartender too While there were some small problems with the room see the negatives the staff was AMAZINGLY responsive and resolved the issues almost instantly The concierge desk was also very helpful in booking some day tours 