 We were there over the holidays and they were quite busy so it took awhile to get the lift Small price for an otherwise super experience 
 This hotel has everything you need for a comfortable stay while checking out the sites of London Proximity to everything is great The facility is clean and well maintained And I can t say enough about how fantastic the staff is They epitomize service The rooms were a good size and well appointed Beds were comfy The lobby and the lobby bar are a great places to gather They have a good workout facility and business center if you need to do a little work while there 