 The staff was unpleasant I got the worst room in the hotel on the first floor at the end of the hall right next to the service room Also the room had a view on huge works it looked like i was sleeping in the works being done The condition and the cleanliness of the room were very poor I asked at the reception to change rooms I was moved to a slighltly better room But again the room looked very old and not clean The room was very noisy at night because of the overground There was even a smell of cigarettes although it was a non smoking room Also the heater in my room was not working The Air conditionning was put at 25 degrees As i was cold at night i called reception and they sent me a heater Of course the heater was in very poor condition and no one noticed that the plug was completly burned I had to call reception again to get another heater The maintenance of the hotel is very bad the conditions of the rooms as well It is a shame that this hotel is rated as a 4 star hotel It should have at mosttt 3 stars I hope i will never have to sleep in this hotel again 
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