 I have used this hotel since 2010 staying with them through their refurbishment process The rate charged reflected a refurbished 4 hotel The room provided was old not refurbished and realistically 2 quality Hotel was unmoved to my concern offered no adjustment to the misrepresented facility I accepted the rate for 6 years of customer service is blown I will look elsewhere from now on 
 The location is great and normally so is the hotel