 We had to queue for over half an hour to be seen on arrival then had to give a deposit of 25 after already pre paying for the room I was then told the swimming pool was closed due to maintenance and they were unsure if it would be reopened during our stay I also asked for a room on the bottom floor due to being claustrophobic and not being able to get in the elevator they refused so I had to carry my luggage up the stairs to the fifth floor once arriving to our room we had a twin room instead of a king sized bed that I paid extra for I was so disappointed as I had booked the hotel for my boyfriends birthday I spoke to a manager about the way I felt and he refused to do anything to help I was not refunded and I will not be using booking com again and will definitely not be returning to this awful hotel 
No Positive