 The fact that there are on going heavy works at the ground floor restaurant during peak season couped with the fact that we were not informed in advance was a let down The above is a sign that the hotel shareholders should perhaps look into the operation management and marketing dept and check their motivation levels Both depts show lack of interest and enthusiasm as in my opinion they should have 1 planned and executed these works during winter time 2 offer a discount to their guests or a free dinner at a restaurant or some additional perks as a compensation On the other hand the reception desk seem to be working struggling on their own without any help from management In our 4 days there I never once saw any manager walking the job there 
 The fact that the reception staff did their best to ease us and were very sympathetic to our discovery of on going heavy works made our shock a it better It was obvious that it was NOT their fault To their credit they put us in rooms where we could not hear a single thump or any hammering so we soon forgot about our initial horror Once we were sorted everything run smoothly and we had a great and unforgettable time Generally all the reception staff were super cool and very customer oriented The management of the hotel should give them a bonus Especially the guy who had his aunt visiting and who warned us about the flight cancellations to Madrid He should be promoted 