 we had a huge issue with the late night staff member not letting my husband in when I was asleep despite confirming that this would be ok 3 times twice before we had even turned up when I spoke to the staff member in the morning he said that he couldn t identify him and didn t know if he should let him in so decided not to My husband had then travel back to bedford after finishing a 12 hour night shift who just wanted a couple of hours sleep This cost My husband a lot of money to travel back to our home and I was very very angry to know that he hadn t been let in I have heard nothing back despite being told they would call me during the day to confirm what had happened I will not be staying here again and I would advise against staying here if you need to check in separately as apparently the staff do not communicate with each other 
 The room was what was described the tv channel selection was good 1 of the staff members was good 