 The first room we were given had a very tired bathroom the bath had practically no enamel However after complaining we were moved to a nicer room fairly quickly One aspect I was very unhappy about is the period of time and the amount you held on my debit card The cost of my room booking was 630 but you held 820 which was only released today two days after checking out because I phoned your accounts and complained apparently you normally hold this money for up to a week Maybe you assume everyone staying with you is very wealthy however this was a special occasion which I had saved up for so to hold 820 of my cash prior to Christmas has caused me a few issues over the past couple of days 
 Warm welcome and noticing it was my wife s birthday when we checked in including complimentary bubbles and cakes delivered to room 