 Room service was sub par My coffee cups were clearly just rinsed with water and not clean replaced with fresh cups Not all trash was taken out daily Water bottles coffee etc not replaced each morning which was disappointing as this was supposed to be provided with the room My door didn t require a key to enter at first meaning anyone could waltz right in as the battery died on the door unit This is very dangerous but was remedied right away and they sent someone to stand outside my door to make sure no one entered whilst I was out The internal lock didn t work so you couldn t lock the door from the inside but they did send someone right away to fix that He had to chisel the door frame down and play with the hinges Phones in the room didn t work this didn t get fixed but there was a handy mobile in the room For most problems staff were very helpful and prompt to remedy any issues house cleaning and phones excluded i didn t want to have to call reception again with yet another problem Biggest issue there was an additional charge on my room of over 500 as it hasn t gone through yet I can t comment on any resolve 
 I was upgraded to a room with a view of the square after being woken up 2 4 mornings I stayed there The room was spectacular Didn t want to leave The restaurant on the roof was awesome great food fantastic cocktails and delicious desert all with a nice old world glitzy view inside and a nice city view outside Yummy diffuser inside room letting of a nice scent was an added feature to the gadgets you get to play with depending on the type of room you stay in Prompt responses to issues I had with the room Mostly super friendly and helpful staff Complimentary spa access had I known I would have bought appropriate clothing to take advantage of this Great products inside bathrooms Elemis and Hermes 