 1 In addition to the buffet that was provided at breakfast we were also able to order eggs pancakes etc On all three incidents we waited over 25 minutes for our order to arrive On the last day one of the staff members was preoccupied with her phone and was not very approachable or courteous 2 The elevator doors take too long to open about 7 10 seconds upon arriving to the destination floor 
 1 For the most part staff and personnel were very friendly pleasant and courteous 2 We complained about an issue that was completely mishandled and the manager was very understanding and handled it gracefully and professionally offering us a 15 discount and to upgrade to a better room She also informed us that our complaint will not be brushed off and will be reported to the general manager 