 Booking for small double room not in system and given a King room as only other room available was a twin Booked around 11pm and arrived around 11 30pm Check out is 11am and not 12pm as stated in our email Room was disturbed Bedding was out of place Toilet had been used seat down lid up Pret a manger coffee cups still in bin Ear plugs packet opened and one left on bedside table Door wasn t locked when we arrived as it needs a push to shut properly Did someone else wonder in Requested change of bedding instead of moving room but replacement duvet wasn t fresh Eventually settled for two duvet sheets as it was already past midnight at this point We were given an extra mattress topper which was mistaken for a duvet 
No Positive