 I did not like their concept of taking a deposit of 30 pounds per day as security deposit I was shocked to know that at the time of check in I was not prepared for this kind of an additional cash outflow refundable though Nevertheless I paid by cash Although I could have used my credit card I did not choose to pay through credit card and wait endlessly for the refund My previous experience at another chain of hotels I did not get the caution deposit refunded Next day i got the shock when i found the hotel had debited my credit card for another UK Pounds 30 as security deposit despite their holding my cash deposit I got it refunded in cash after I had to do some hard talk as it was purely their carelessness After this glitch on Day 2 I insisted they remove the credit card number from their system and thus saved myself of further debits and hard talk 
 The restaurant staff were polite and courteous The concierge was helpful Housekeeping team were meticulous Check in and check out were neat but for the episode on debiting my card with security deposit despite holding a cash deposit from my side 