 People going to book tickets at the reception when they ought to see the concierge and taking over twenty minutes People booking in and having problems paying with cards which holds up the queue People in line getting irritated and moaning because of the wait Disappointed with our meal in Steak and Lobster restaurant as it had been recommended 
 Friendly receptionist only too pleased to help Changed our room to a higher floor without any problems Enjoyed a nice glass of wine in the bar most spacious and relaxing 