 I had booked a Deluxe Double Room I DID NOT RECEIVE A DELUXE DOUBLE ROOM BUT A TWIN ROOM I m very angry and upset as I physically had to move the two beds together and this did not help at all It created a gap in the middle My partner had come to visit me from a business trip and the whole night it was a nightmare When I informed the receptionist of the issue she said Booking com you guys had put that order through I showed her my phone to show the booking said double bed but she said im sorry i can t do anything about it I m very disappointed both myself and my partner had a sleepless night In the morning when I woke up I noticed a mouse run from one side of the room to the other I m not a person to moan and kick up a fuss but this truly isn t fair I informed the receptionist about the issues in the morning very nicely and she apologised but what good is that I love the way your company works and hold it at great standards I was confused as to why she would blame Booking com for the incorrect room We ve booked room s previously and have had no issues Haz Taher 
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