 Lack of sufficient amenities in the bathroom such as cotton swab or toothpaste Which are offered even in a business class flight these days and in most hotels as a standard service The room itself is comfortable although not bery well groomed as you might expect from R Carlton Designe is very basic and monotone at least in the room where I stayed Guestures such as a fruit plate at arrival or a spray of fresh flower or a small chocolate box would be nice 
 Staff were well trained and very affable both at front office and entrance It is an absolutely clean hotel as is expected Super comfortable bed and pillows