 OK here we go Heating wasn t working and had to be repaired on the day we arrived not nice in deepest winter Room smelt not sure what of but no pleasant JSTV not working even though it was an advertised provision which was the reason we booked the Grange in the first place Staff didn t seem to care about this we will not be recommending to other Japanese for this reason No suitcase storage in the room at all meaning we had to have them getting in the way all the time Not great for w whole family Totally insufficient clothes storage facilities especially for a family in our family room No bath robes or slippers provided On screen billing info not working Carpets old and dirty Decor scruffy and dated Sink was almost completely blocked Definitely not a 5 star Hotel 4 at best if completely updated and refitted Sorry I cant rate higher but have to be honest 
 The pool Sauna and steam rooms are superb Complimentary to residents too 