 Finding yourself in a room with one window that overlooks the indoor swimming pool where a large number of children are understandably playing noisily and where there is no mobile phone signal is not what I expect for a business booking Then to be advised that there are no alternative rooms but later a different view is given to booking com and I am accused of requesting an upgrade that i had never asked for And when seeking to cancel and get a refund that was refused That wasn t a great experience 
 Eventually the team on reception were very helpful in dealing with my issue