 While the staff at the reception was amazing the staff st the concierge desk was a true disaster Major attitude problem not listening to needs and even complained to us We had a room on the 3rd floor with a terrible view The adjesent building was literally 3 meters away and those working there could look into our rooms The room view was NOTHING like in the picture where we could see the Big Ben In fact it was a photo of their partner hotel that they advertised with 
 The staff at the reception was really great Friendly and accommodating While the view was really not good the location was very convenient Only 2 min walk to the tube or 15 min walk to Big Ben 