 The first room I was given was totally unacceptable The note left in the room which said please be understanding we are doing renovations was not helpful when you have especially chosen your hotel expecting it to be the same standard as the one in Auckland I m sorry to say but it looked tired old and very uninviting 
 Felt safe and comfortable as I was travelling alone Great location easy walking to where I wanted to go Staff were helpful when I was disappointed with my first room and quickly changed me to a much superior room on Floor 5 modern and clean very much the same as the one I had at Novatel Auckland NZ airport and had expected to have in London 