 Trip hazard going from room to bathroom Reported this on check out some windows at the approach to the hotel were cracked The walk from and to the tube station was not the safest due to what looks like unfinished paths Maybe a shuttle bus would be an improvement The cost of items in the mini bar 3 50 for a KITKAT Calling the hotel when using the automated service to speak to the right person No one answers the phone 
 Friendly staff Good selection at breakfast A nice surprise in our room due to a celebration 