 The official rating is four stars but I would say it is more like a three star hotel Staff was a bit of a hit and miss Some of them were good and friendly but others were not particularly helpful I am not sure whether it was a cultural issue but we felt some of them were a bit sarcastic when dealing some of our requests The manager should train them better on how to deal with the clients Breakfast has a good choice and was frequently replenished but it is not appropriate for people with food allergies as everything gets mixed and there is little care in separating the different items Finally a general complaint about hotels in Vienna I am not sure why but they do not seem to have the concept of a family room We were two adults and two children and had to get a special apartment that costed more than having two individual rooms which would have been inconvenient Families with more than one child may need to look elsewhere 
 The hotel is located just next to the beginning of Mariahilfer Strasse the largest shopping area a metro station U3 Westbanhof exit inner Mariahilfer Stse and several tram lines which makes it excellent in terms of location The free transport ticket provided by the hotel does make a big difference as you can put it in your pocket and forget about it which means you can easily move anywhere in Vienna in a matter of minutes Going downtown takes no more than 10 minutes There is also supermarket right in front of the hotel and several restaurants nearby Rooms are good size and sound insulation is good Moving to and from the Airport is also quite easy either through the CAT train it doesn t arrive directly but there is a quick link through the U3 metro line 