 The staff where rude from the moment we got there The staff where smoking in front of the reception outside the hotel when we arrived The check in the staff where rude When I ordered breakfast the coffe was cold and I scrambled eggs on toast came with no toast and was cold Then they changed it for me and brought up some cold toast with no butter and hot coffe 20 mins later it was a mess Then I used the spa where the receptionist was extremely rude and I had to pay 20 pounds cash to use the pool I had no ID to give to receive a locker key in the end I was allowed one I was called back after leaving the hotel being accused of stealing a locker key which I was offended at The hotel staff don t speak English properly and have a very bad attitude I was disappointed We paid for a nicer room and was given a disabled room with a wet room bath room and no bath was very ugly 
 the facilities and spa had a good massage and the girl was lovley 