 Booked three rooms One room had fruit flies all over the room but we were quickly upgraded to a Junior Suite for free The wall tablet in the rooms although a good concept needs to be updated You can tell a cheap tablet has been used to control the room because it lags and crashes often Invest into a good tablet according to the hotel s standards The same goes for the Handy Phone No interconnecting rooms throughout the hotel But all rooms within very close proximity Housekeeping staff can be lazy sometimes Sometimes they would not vacuum the room or clean the shower properly or even leave enough soap shower gel body wash 
 Great rooms spacious clean very modern New technology embedded into each room with tablets controlling the AC lightning floor heating call signs etc Handy phone included which has unlimited data and free calls within the UK and ten other countries The phone has a dedicated section where you can purchase tickets for activities around London at a discounted price Great amenities in the rooms that you expect to find in a 5 star hotel Location is great nearby park train station 2 min to Starbucks other coffee shops marks and spencer etc Safe area and quiet area Staff is impeccable Always caring and looking to make your stay as comfortable as possible A personal mention for Yulia Guest Experience Manager who took care of our issues kindly 