 Check in was terrible We arrived at 7pm to be told our room was not ready This was despite being told we would be charged 30 hour for a late check out The staff who handled our check in were arrogant unhelpful and unsympathetic While waiting for our room to be ready we saw two other guests who were given alternative rooms because their rooms weren t ready When I asked about that no satisfactory response could be given Having come off a long journey I was too exhausted to argue We waited There were no offers of drinks not even a glass of water The two times we ordered room service it took more than 20 minutes and countless calls to place the orders The first order which was a very straightforward American pancakes with maple syrup and streaky bacon per listed on breakfast menu arrived in 45 min in the form of pancakes with maple syrup and no bacon And because it came so late we ate them anyway without any butter cream or butter The second room service dinner came over an hour later and if not for multiple calls to chase following breakfast experience it would likely have taken even longer An apologetic staff Bastien was so far the only staff who genuinely demonstrated remorse at the shoddy service and removed much of the anger we felt toward the hotel He is the only staff who took some pride in his job Everyone else we encountered really sucked Needless to say we will never return to this hotel nor recommend it to anybody 
 Nothing This hotel should not be classed as a five star I have travelled extensively and stayed at the world s best and leading hotels and this is one of the most shockingly bad hotels I have ever had the displeasure of staying I have had better stays at Best Westerns 