 Room didn t have hot water Had to get the engineers in before getting everything sorted after half an hour Bar staff at the Dandelion was rude an obnoxious especially while trying to buy a drink Kept pushing past us after they told us to move to another part of the bar Extremely unacceptable when you re working in a supposedly 5 star hotel Waiters at the breakfast weren t pleasant either giving a rude look when we mentioned we needed a while to decide what we wanted Took 15 minutes to pay the bill having had to ask the maitre d for service
 The place was beautiful and well decorated Check in was swift and we were in ahead of check in time Beds and facilities were excellent 