 Housekeeping terribly inefficient had to ask for the room to be made refill of amenities unpredictable vacuum cleaning outside an exec room at 8 am on week ends just not acceptable Queuing at reception everytime you need to talk to someone wears you out Isolation inexistent Ilona customer service manager could not care less about the poor service provided Thanks to Manish another customer service manager things started to get sorted out King room s nothing to write home about with a mickey mouse bathroom and bare commodities
 Manish Customer service manager and Mohamad at the reception are great asset to this hotel with a genuine attention to detail commitment to customer satisfaction and great professionalism Location is fantastic prices reasonable for central London