No Negative
 From the moment we enterd the lady in the reception took care of us although she was a trainee but i m telling you she was excellent for dealling with the gust i have never been to a hotel before where they will give you a room to rest till your room is ready how thoughtful was that honestly this is the best hotel in london the room was super clean the bed was comfy planty of drinking water the bathroom comes with a wc hoose shataf wich was perfect for us the size of the room was reasonable i m visiting london up to 3 times a year this was the best hotel i have ever stayed in London thank you so much THE MONTCALM hope to see you again and thank you for making our stay amazing Note the location of the hotel is perfect