 Air conditioning was a complete failure We had to move twice Room 112 it wouldn t get below 24 next room 412 it didn t work at all finally 224 it worked As hotel was fully booked first night of our 3 night stay we were give a noisy cheap fan which rattled away Even the tap water was warm I tried to call their Customer care line but no one answered it After moving ourselves we got no acknowledgement of our troubles not even a drink voucher One staff member told me it was an old building and wasn t coping I heard this at breakfast and the cab driver said he hears that complaint a lot Don t stay here if it s hot They are also renovating and all our 3 Rooms had scaffolding in front of the windows Wouldn t you give customers an upgrade after what they went through Once settled in room 224 was good but faced inwards so was dark 
 Location was very good near museums tube and shops bike hire right out the front so getting around was fun and quick Lobby was great comfortable seating TV with tennis on and attentive bar and restaurant staff Buffet breakfast good and was included in price Free newspapers in lobby not all but set thing to read was good 