 Problem in the bar with getting served but not really the the fault of the staff member She was trying to manage alone during a busy period with a queue of customers each time she took cash she had to leave the bar through a side door and go to the restaurant area till to process the transaction There was some confusion with orders unsurprisingly but not her fault at all We felt sorry for the duty manager when some clients were over enthusiastic with their complaint He did very well to remain calm as the people who complained seemed to be the worse for wear when they arrived We also had to wait a considerable length of time to order our two drinks but there s no need to be rude We d definitely stay here again and hope they d sorted out their till problem and put some extra staff on for busy periods 
 Great location for Hyde Park Waitrose store underneath the hotel next to the petrol station Tube not very far to walk and bus stops near by as well We made a special request to the hotel in advance of our stay and we re thrilled that it was met as special requests are always at the discretion of the hotel Thank you to the Thistle Staff involved The room was very comfortable for such a budget price in a very central location It appeared to have been recently refurbished Restaurant and bar were perfectly comfortable and staff all very helpful Well done Thistle we enjoyed our stay once again We didn t eat at the hotel as our room was room only so we can t comment on the food Would highly recommend for Hyde park events or business trips to Kensington locations 