 We arrived at 2pm Checkin time is 3pm At 3pm they said the room was not ready because the previous occupier had left their luggage in it Tired we lay around until 4 10pm before being able to enter our room and lay down We stayed 8 nights and could not get BBC 24hr News on our TV They offered to change our room but the new one had the same problem They then offered an upgrade at 70 pound a night in effect just to see BBC 24hr News They said it was to do with changing from analogue to digital If so it did not occur in the time we were there and they will have to change over at some time why the delay We did not have Wifi for over a 24hr period and after being fixed one had to keep reconnecting all the time and often unsuccessfully 
 The staff especially Sean and Lawrence made up for the problems with the Wifi and TV The Executive Lounge was excellent both for food and service The position alongside Victoria Station has great advantages for travelling by Train Undeground Bus Coach Taxi or just walking A walk in Medical Centre is 30 metres away but costs 78 pound sterling by card for an overseas visitor for a 15 min consult 