 A few things took away from the premium experience 1 lengthy attempt at upselling on checking in 2 we didn t have the credit card with us that the reservation was made with which they had requested us to bring this took longer than it should have to resolve it can t be that unusual an occurrence 3 nice pool and spa area but not all the pool functions were working jaccuzzi and hydro fountain were out of order 4 water pressure wasn t particularly good in the shower 5 no toilet brush in the bathroom 
 Room was great spacious clean tidy and very quiet given its central location Good facilities Can t comment on food as we didn t take any there Staff were generally very helpful and very courteous barring the check in experience mentioned above Room service was quick to bring a spare bathrobe Empty mini bar in the room didn t bother me that much as I had no need for anything but seemed unusual 