 when i do the check in the hold the whole amount from my mastercard i asked the reception and he told me it well be back within 24 hours when i checking out there was a very rude lady and she asked for my mastercard to detect the whole amount again and the first hold amount didnt return back to my account untill this moment she but me in a huge trouble beside she was asking me to solve my problem in a rude way when i was contacts my bank nothing good in this hotel for me having a friendly stuff in the hotel is the most thing tourist looking for and i want my hold money back 
 when we do the check in they was so friendly and do everything smooth tow of the reception staff trait us kindly other wasn t that helpful 