 Trouble reaching room service TV not functioning due to a plug not being all the way in and that s where room service menu is located Maintenance was quick and very cheery to fix our broken tv the very best employee interaction of our entire visit Then room service wouldn t pick up the phone Had to ring through front desk to get them Our room had wood panels replacing marble in the bathroom The bath was in need of an overhaul and the maids kept it very clean but it was noticeably shabby The concierge who serviced our bags while we were out was rude and abrupt both times we engaged with him Not a good fit for a concierge position He was on a personal call when we first approached When we returned he couldn t find our bags and we had to go hunt for them I m usually very charitable on employee reviews but we had mediocre restaurant service with a very long wait for the food and downright rude concierge assistance 
 The meal we had was very nice for hotel food Prices were a bit high but it was well prepared The beds were very comfortable great pillows Love the shampoo etc Location near the mall provided a wide variety of restaurants and there were even more down the road in the opposite direction Very close to the tube station The a c worked extremely well and the room was quite comfortable 