 I informed them well in advance that I would be arriving early and asked for my room to be ready asap I was kept waiting for hours for my room I was told if I upgraded I could get a room immediately I found this inappropriate Only when I asked to speak to a manager there wasn t one on duty did I suddenly get a room The air con didn t work and despite informing them early in my stay it was never repaired My room wasn t cleaned on the one day either 
 Gerald in the dining room was the only pleasant and customer orientated person in the entire place