 After booking my hotel I recived an upgrade offer I requested the offer and upon arrival I was given the upgrade to the urban room after going inside I noticed there were 2 single beds in the room no one even at the reception told me anything about the 2 single beds I don t sleep in single bed I had to go back to the reception and request a different room which was not available so I ended back in my original room I was really looking forward to my upgrade which I did not get I didn t recive a complimentary drink or apology for the inconvenience which was a disappointed I was then charged for a bottle of water out of the fridge 
 Staff are great location is great I have stayed in the hotel a number of times over the years and I have always loved it 