 Unapologetic Staff Misinformed Staff I think if I wouldn t have booked on this website perhaps we would have been treated a little better 
 Checked in it was fine requested two beds only got one but we were okay with that Later that evening found out that our room had no A C was broken and lights didn t work Staff came up apologized and said they would move us to a room with two beds Odd they didn t bring up anything to help transport our bags from the 6th to the 4th floor it was 11 30pm Gave us keys to our new room went to the room opened the door and THE ROOM WAS OCCUPIED BY A SLEEPING MAN Management never apologized but moved us to another room Key didn t work they gave him the wrong room At this point we were so hot and annoyed The final night the fire alarm went off at 2am for 15 minutes no explanation was given Wont ever go back kinda a bad way to finish our 12 day vacation through Europe 