 The duty manager could not understand why we was unhappy I demanded our room and they removed the suitcase they did remove a small amount of extra from the bill but considering we paid 258 per night not good enough would not return
 When we arrived at 4pm our room was not ready we had booked a club room and was advised that we could use another room and change to the room at 5pm I expressed that this was not good enough the hotel had allowed a previous guest to leave their suitcase in our room