 Staff not helpful especially at reception Didn t speak good English mostly Room wasn t ready Arrived 11 30pm off a flight and had booked twin bed room All wrong when got there Had double Had to wait til morning for change Kettle didn t work Tried to charge for mini bar and room service that I didn t even have Said they would upgrade me to better room however wasn t any different Rooms no view Looked into wall Over charged and no breakfast or foods included No help for directions to places in London when I asked Staff didn t seem to know ie nearest tube stations etc Quite far from main attractions When it said that it was pretty near Half hour walk to London eye etc 
 Gym being available at any hour of the day 