 Waiting 20 minutes in the foyer for my room to be cleaned at 15 45 pm on one occasionWaiting for 20 minutes at the outside sitting area for a drink as the staff had to come from the inside bar and they were quote very busy Although it seems petty horrible little sticks to stir your coffee or take out tea bags in the room 
 The location of the property the reception staff and the comfort The general feel of the hotel 