 Abrupt staff whose level of English was generally poor Asked for some documents printed for next morning they said fine but when I went to collect they said they didn t have time then they printed them very slowly then after printing told me it was 20p per page Wouldn t help me with my luggage couldn t understand my room service order on the phone charge a 12 service charge AND a 2 tray charge For 200 per night I expected a higher level of customer service and didn t appreciate the tone of the receptionist when she left me a rude VM telling me to return to the hotel to pack my bags when I had already done so Just a disaster in every way tbh Thank god it was clean and well located 
 Great location nice decor clean rooms