 We felt that the staff were a little sombre and unfriendly when we arrived around 1pm at the hotel we were told our check in was at 3pm and we weren t able to go up to our rooms even though our online confirmation stated that our check in time was at 1 2pm We waited about a half an hour until we asked a different person at the front desk and were then able to go up to our room Also the toilet in our room produced a very foul unpleasant stench like sewage which permeated the room and made it difficult to sleep This continued throughout our stay 
 We liked that the bus stop for London tours was right outside the hotel and the hotel was very close to Paddington station The concierge was very helpful with booking taxis and answering questions about London tours The beds were very comfortable and overall the room was very good 