No Negative
 very friendly and helpful staff All the staff were very personable Jennifer checked us in on the Saturday afternoon she recognised us the next morning as we arrived to check out and beckoned us to her She offered to store our luggage and when we reappeared for our luggage later on she came out from behind the counter and offered to retrieve our luggage for us Very impressive and personable Whilst we did not encounter other staff my observation of them with other guests was the same Well done to you all you are our first choice hotel for nights out in London 