 Waited 3 minutes for reception to answer the phone so I could request an iron and than an hour for it to arrive after I had to chase it again Cleanliness of bathroom poor shower so lacking in pressure it was unusable Checked in and paid with cash but no change so this was neither given nor refunded to bank card used when booking poor Doors ridiculously loud when closing Toilet roll such bad quality it was like something from a public convienance totally unexpected for a 4 star establishment 
 Good location Concierge staff commendable Very comfortable bed 