 Breakfast staff no side plates for toast had to ask for side plates and toast and then they only brought one side plate out so me and hubby shared and no separate knives so had to use the knives for the cooked breakfast Also had to ask for butter Separate members of staff kept coming up and asking us the same questions so maybe needs a bit of refinement there but it wasn t anything that made the experience awful 
 Thomaz was excellent as was all the Reception staff but him in particular was very welcoming and showed us to our room and told us the history The cocktail bar was brilliant and the Restaurant we were the only ones in at the time we were dining so we got 5 star treatment The bedroom suite we stayed in was amazing The Elizabeth Room also known as The Tudor Room and came with a great history including the Rolling Stones Fabulous Bed is amazing and was so comfortable 