 our bed was awful it dipped in the middle and we woke in agony in the morning we told reception staff before breakfast and her reply was we won t be able to look at it for a few days but thank you No apology no nothing so that want very nice also booking com took the payment out the day before to secure the room and on arrival I had to give my card and PIN number and the money was taken out again and the other 120 pound is still not been put back into my bank which is a lot of money it s a good job I had enough in my bank to have a lovely time
 It s a lovely hotel right near the underground which was very convenient