 The front desk can be more efficient with the check in process We ve been waited for like 40 minutes while there were only less than 4 people in front of us Also we got a problem in communicating with one of the reception lady I used my credit card to guarantee for two rooms and my friend who s to stay in one of the room will arrive later The reception lady promise that she will mark in the booking system for the gurantee so I don t need to come to the front desk again to show my credit card again when my friend arrived However my friend was required persistently by the reception that I with my credit card has to show up when she actually arrived pretty late on that night What s even worse is that reception lady who s promised to me did not even make an apology about her mis communicaiton That s definitely not a good impression on my arrival Other than that the stay is good 
 The location is great The underground station and bus stop is just around the corner and surrounded by restaurants and Tesco Though it s not in the heart of London but it s really easy to take the underground to everywhere or actually Hyde Park is just within 15 minute walking distance if you don t mind exploring by walking The neighborhood is quite and great We were upgrated to the club level The room is big and nice 