 The breakfast was chaotic understaffed inexperienced staff didn t know what English Breakfast tea was rude head waiter when I gave feedback of how stodgy the rice porridge was he rudely shot back and said we don t normally have this this is an exception Whilst Le Creuset pots are good for cooking they re terrible for buffet service the lids are heavy it retains so much heat that the porridge and eggs became overcooked The pool and gym were sad desperately needs upgrading The toilet in the gym looked like they had forgotten to clean it for days 
 The refurbished bedroom the bed the bath Good location if you want to visit Westminster Big Ben Aquarium Shrek London Eye and lovely views of Westminster and River Thames if you re lucky to get a room with a view Great front desk team concierge 