 we weren t advised of the renovations taking place at the time of booking the facade was covered by scaffolding and sheets which made the reception and rooms dark The rooms are very small and claustrophobic the rooms we were upgraded to on 2nd floor had flimsy paper blinds that failed to open and those that did provided an unpleasant view of the backyard of neighbouring flats and bins However the rooms we moved to in the basement 003 and 004 were much more spacious 
 All the staff were fantastic courteous polite and extremely helpful They offered us complimentary breakfast and upgraded us to Club rooms then upgraded us again to larger rooms They went out of their way to ensure we had a pleasant stay for mum s 70th birthday The building is beautiful and full of character The location is great A stones throw from Kensington Gardens Palace and Hyde Park 