 The desk staff had difficulty explaining some charges and procedures though we were able to piece things together after consultation Hotel staff were uncertain about the status of our reservation when we checked in having difficulty in calling up our reservation so I wondered about the quality of communication between the hotel and Booking com We eventually learned that the rooms were held under my colleague s name despite the fact that she had not actually made the booking 
 The room was quite clean and the little touches including cookies cold water ample supplies of tea and coffee were much appreciated The staff in the restaurants were excellent extremely welcoming and able to comment on the menu selections 