 They tried to put me in a dismal room in the basement Totally unacceptable I know that you can t expect a lot for your money in London but that room was just too awful Breakfast was also in a dreary basement room and the quality of the food was mediocre at best 
 The staff was very nice in helping me resolve a major problem as I would not accept the first room they tried to give me The person at the desk was very sympathetic and contacted the manager who authorized a room change 