 We were not happy with the receptionist when we arrived on the Friday morning She did not explain our bill properly and we thought we had paid it on Fri to find out on Monday we still had some of the bill to pay Also we were annoyed when she asked for our passports We came from Scotland I do know that most of the staff were not British but I would have hoped she surely knew where Scotland was in reference to the United Kingdom 
 The bed was very comfortable and the room was nice and clean The breakfast was always good with pkenty of variety for everyone The swimming pool was good and when I went before 8 on the Saturday morning there was no one there The staff were very friendly and helpful especially the concerige men The hotel is very central for westminster and it s surrounding areas We were down in London for a special birthday so it was a lovely hotel to stay in as a treat 