 The curtains didn t close because there wasn t enough material and so the light came in and woke us every morning With a broken chair leg and a bathroom that was fitted by BQ it didn t show the Hotel at its best The lift hand rail was about to fall off leading us to believe someone wasn t doing there job When asked if we enjoyed our stay we said it was ok and with a smile she let us go Had it been one of my staff they would have quizzed a little harder to understand why it was just ok and how could they have done better your staff seem to just ask the question without caring for the answer 
No Positive