 The carpet in our two rooms where quite filthy they definitely need to be cleaned We had to walk around in our flip flops The bathroom needs a really good clean and some re grouting also both the showers had very low pressure which was uncomfortable 
 The staff were very helpful and attentive We needed to move rooms due to our aircon not working and they set t up right away They also helped us with tips on what to do in Milan and where to go Great variety for breakfast but they need to get real eggs as powdered stuff is quite disgusting and definitely not what I d expect for a 4 star hotel 