 We have been staying at the Hilton Paddington several times a year for several years This year for the first time we booked a room via Booking com We arrived in the evening for the 3rd stay in a 2 week stretch and the young lady who checked us in demanded a 50 pound deposit for incidentals told us that there would be no included breakfast expected nor free internet not expected and generally treated us like we were less than welcome We were shocked at the negative attitude with which we were greeted because we booked via a travel agent This is not the general attitude that we have encountered at this hotel but it was really out of line and quite a disappointment 
 Beds and rooms are generously sized comfortable ultra clean and well designed We like the proximity to local restaurants and transportation options Most of the staff are incredibly nice and accommodating We stay here several times a year for business as well as family travel 