 I did not like that free WiFi access was only available in the lobby I have traveled across the USA and Europe and free WiFi connection throughout a hotel lobby and bedroom is no longer a luxury it s standard This is especially true for 4 star hotels This is the first hotel that did not offer free WiFi in the bedroom I also did not like that I was deceived from the hotel webpage that read free WiFi It did not specify that free connection was only in the lobby I also noticed that the air conditioning was not the same in all rooms My bedroom in particular had a very weak fan Others were much cooler 
 I thought the hotel was very clean and beautiful The lobby is outstanding and has a great aroma I considered asking what scent was used A few of the staff working the check in counter were very friendly and always had a smile Others were not as friendly I was assigned to the wrong bedroom but when I notified the staff I was upgraded to an ocean view free of charge That is excellent customer service 