 tub took forever to fill Its faster to use shower head to fill up Website says they also speak english but its not true that everyone does as We had the worse experience with a member off staff who i will not name which had horrible comprehension and resulted in many miscommunications That person was horrible and gave us false information tabout many things then blamed us for doing something wrong when we were told to do something else same staff member and one other falsely informed they never have massages EVER however that was false information and refused to call a manager for us and refused to help We would love to rate the massage but due to that we were unable to get one 
 Clean room Nice tub except for slow water flow from faucet Manager was great Location is close to palace and few minute drive to old center Comfy bed Beautiful reception area Quiet room We forgot before arrival to ask for room with tub so we were put in a room that had it Had issues with some staff however on departure day we were warmly greeted by the manager as we requested to speak with her before checking out We could tell she was shaking with anger and was upset with our experience She didnt understand why the staff didnt call her as they know todo this even if shes off site She offered her most sincere aoologies understanding and a great discount to our bill We were happy with her just listening but she went above and beyond when we left we felt like we could breath