 1 Our confirmation said check in from 1400 Reception advised your room isn t ready yet After standing my ground we were upgraded to a junior suite and got access to our room 2 The room was depressing The lounge area was dull beyond all measure The only soft furnishing was a torn sofa There were screws on the wall where a picture might once have hung but no longer 3 In the bedroom the bedspread appeared to have been thrown on in haste it was lumpy and uneven 4 Returning from dinner 2320 a security guard waved his hand and demanded Room key My wife replied I m sorry and he repeated just Room key We appreciate some security checks might be appropriate but so too might be basic courtesy This is no way to treat guests 
 We use this hotel often for London stays we like the location and would normally rate the property better but this stay was disappointing The bar experience was good with great views across the river