 I got a single room first which was like a box room It was the smallest room I ve ever seen There should be a law about not being able to rent out such small rooms My suitcase took up most the floor space Kept tripping over it Window opened into some pipes I saw some animal walking around in the corner of my eye think it was a mouse but not sure Had to ask to change this room as it was seriously unneceptable Next room same size just looked bigger because of the layout it was a bit better but still tiny Funny smell in both rooms Some staff members grumpy and cold Not uk standard place 
 Some very lovely and helpful male concierge staff That s as positive as my mom experience was