 No maids service during our stay Double bed was actually 2 singles pushed together with 2 mattress cover Rooms to lounge access ratio did not seem to work especially at breakfast Shower waste backed up on the third day W C cistern had a problem continuous filling on and off very noisy Black out curtains not wide enough for whole of window wall opening When closed light came through the far end of curtains 
 Louise at front desk was very helpful on arrival We arrived quite early and she sorted out an early check in with a choice of rooms Room design was simple well equipped and uncluttered I pad was great and service complemented the ease of use Ordered items twice received within 15 mins Air conditioning worked very well quiet and thermostat very easy to operate Staff very pleasant and helpful overall Great location for Oxford St 2 min walk and Victoria Station 10 pound taxi ride 