 Check in is always incredibly slow and the staff can be frustrating This hotel is quite faded and a little out of context in this shiny new area I always ask for a smaller double bed as in the larger rooms it is twin beds joined together which I find really uncomfortable My last visit meant changing rooms three times It was annoying to be moved to a room with exactly the same issue and to take over 30 minutes to get into a room I ve also lost clothing there and despite e mails and me going there it was never recovered which is very poor The air conditioning doesn t work well in some rooms and the DLR sounds can be very noisy at night 
 It s a great location for Canary wharf and some rooms have excellent river views and often a fantastic price Showers are powerful and hot 