 Most of the staff are italian u dnt feel ur in UK and italians are slightly rough to deal with in general The spa is a seperatly operated in lower ground and you need to pay extra access fee to use the facility Hotel lift was to tight u can hardly fot 2 adults with luggage or 3 adults only My room key did not work twice in my 3 night stay and i had to go back to the recpetion to get it reprogramed Breakfast was very very basic not worth the 16 u can definitely get something much better on the streets of london Room size is ok for london but toilet was to tight the wash basin area was hardly the width of might shoulders and shower water outlet was so low i was not able to stand straight underneath it and im only 1 78 cm
 Location is very good close to underground station and if you are driving there are few spots to park infront of the hotel the hotel is big while i was staying they converted to holiday Inn big lobby and there was starbucks coffee being prepared for soon opening 