 The fact that I had wasted my phone bill and rang customer services straight after I had booked the hotel room asking for a small favour to make that one night very special for my girlfriend as it was her 21st asking if they could give us a room with a good view or anything nice and on the phone they did say they will book us into a good room with a nice view but when we got there they had given us a room with a backyard view and very Denced space I wasn t happy at all I had to make the effort to ask if they could change the room which they did but not what I expected for me this was very embarrassing Overall The fact that I had rang customer service and had it planned 2 weeks before the arrival and still walking in to something completely opposite to what I expected Not happy 
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