 Our heat didn t work in our room on the last night Front desk staff tried to get us a space heater but the only one they had was broken Offered to move us to another room but not very convenient as we were trying to pack to leave the next day Also random 70 pound charge on our bill that I still need to call and have removed 
 Fantastic location One block from the tube station tons of restaurants The Blackbird Gourmet Burger Kitchen and Franco Manca were some favorites and shopping Very quiet room perfect size for two Liked being able to make a cup of Nescafe every morning to go with our pastries Staff was super friendly and helpful I don t think I ve stayed at a hotel with such cheerful staff Would definitely stay here again Even signed up for the membership program 