 We had to wait a long time to even order our breakfast Tea was bought to us without milk then the waitress disappeared One waitress who was serving a table nearby was abrupt and rude to her customers All other staff in the restaurant and reception were very pleasant 
 Great location Modern clean and comfortable Bed turn down and chocolates in the evening Free soft drinks in mini bar Great location for Hyde Park tube and Paddington Lots of places to eat and drink nearby 