 We arrived at 14 15 check in at 2pm and couldn t check in due to their system being down They offered us a free drink on the house When went to the bar there were another 20 30 ppl sipping their free drinks After having a very well needed glass of Prosecco we changed at their WC and headed to town Upon our return we were checked in in our Deluxe Room This room although was located on the first floor had its window near the ceiling It basically was a semi basement and we couldn t open windows either they were painted over So to get some fresh air we had to open the door Otherwise the room was good shower is clean Would stay there again but defo not on the 1st floor 
 The location is excellent There loads of cafe restaurants groceries waitrose sainsbury tesco around Georguoes Kensington Hyde park is just across the road Bus stops and underground all just a step away So all and all good value for money Friendly staff 