 The room we were upgraded to was worn and was in the basement and we were unable to open the curtains as staff were able to see into our room Bath robes were stated as complimentary however I was very disappointed I had to ring three times over the space of three hours after being told they ll be set straight away in the end we were brought bath towels Very disappointed 
 When we checked in the hotel had kindly upgraded us to a bigger room The staff at check in were fantastic and very friendly The beds were also the comfiest I ve slept in 