 Poor visit this time Normally stay here for work as it s close to my office several of us use this hotel On this occasion however I received some poor service I couldn t get through to order room service after trying for 30 mins I decided to go downstairs to order from reception directly as I was having issues connecting to wifi too I was on the 4th floor and went down in the lift in which I got stuck the lift broke between floors I was in there for approx 15 mins and had to be helped out I received a hurried apology from reception staff who didn t know I had been stuck was told I could order from her for room service and that was it I received no formal apology no discount I wasn t even offered my room service as a gesture nothing I will seriously consider staying here again if this is the poor service on offer the lift was still broken when I left 2 days later 
 The location is perfect for work I have stayed in this hotel quite a few times now I return as I am always happy with the service