 First the hotel design is very modern dark and disorienting I would have thought I d like it but walking down the halls and using elevators and lobby rest room is a very odd experience The light creates distortion and makes depth perception difficult It feels like a Las Vegas casino where you have no sense of time or space Second this hotel is just not ready to be open yet The simplest things in most hotels became a monumental task The hotel seems designed by some one who has never actually experienced it So things that may seem cool on paper simply don t work in reality for real hotel guests When we checked in I tried to plug in my lap top and the socket fell out of the wall I called guest services and they sent an engineer who came and went 2 3 times and finally said he can t fix it and went away Meanwhile I tried to iron my business clothes for my next day s meeting The ironing board was also broken I was able to jerry rig it back together but it sat on the desk rather then stood on legs so didn t work well at all Very cheap design by someone who must not ever actually iron their clothes and too small for functionality When I got back to the room I tried to take a shower The water pressure was very low and the water luke warm I ran it for a long time no change It was difficult to get my hair fully rinsed from the shampoo Providing a bathrobe was a nice touch but it was so small it would only fit a small sized person I called and asked for a bigger one but none ever arrived I ordered some room service lobster mac and cheese There was not one piece of lobster in the entire dish and it cost 19 pounds Later in my stay I tried a hamburger Although the food came on a rolling table equipped with a hot box the waiter had the food on top of the table and so it was cold by the time it arrived The waiter didn t seem to know the hot box was there even when I asked 
 The location was very convenient for the work I needed to do The bed was comfy and the breakfast was pretty good about what you d expect for a hotel buffet although over priced Employees are making an effort but they seem to receive no training and are therefore overwhelmed by the most basic tasks They must have apologized about 15 times and explained that the hotel just opened last month but that doesn t explain why they seem so befuddled 