 The first room we were allocated The air conditioning did not work it was not possible to open the window because of a flat roof outside the bathroom door catch was broken as was the lavatory seat But we were moved to a lovely room which met all our expectations and we come away entirely happy Sometimes the way a problem is dealt with matters more than the problem itself It did in this case 
 The staff were excellent Our problem was heard with understanding we were given an apology and moved as soon as possible All other staff were excellent too A very friendly place to stay The location of the hotel is great If we return to Milan we will go back to the same hotel 