 When I arrived I was told I had got an upgrade My upgraded room was in the basement I could hear trains underground every 3 minutes buses every 5 minutes the lock didn t work it was cold there were bathrooms beside the room which had an incredibly loud dryer or fan system as it was under the reception area which had a tiled floor I could hear all footsteps and luggage passing through 
 The staff moved me to a quieter room on the second floor 