 We purchased a Deluxe room it was unbelievably small floor space and head space slanted ceiling with random poles in the room WINDOWLESS and not at all as represented in the pictures essentially a glorified cupboard in the attic It is noisy you can hear everything anyone says outside and the show outside of the tube entrance downstairs The door had a large gap at the button which meant the light from the corridor lit up the room all night Bed was soft but again very small and we aren t that big people We asked for a replacement or a cancellation but the staff were fairly clueless and said we have to wait for the manager to get in on Monday we only stayed 1 night on Saturday Overall very disappointed as it was our anniversary and had I known how small and claustrophobic the room was I would have spent more to stay somewhere else 
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