 Staff were inattentive No one helped me with my baggage from the taxi or to my room The phone was broken and I asked repeatedly over 6 hours to get it fixed It never was Room was tiny walls too thin I could hear other guests all the time noisy pub right below my window and no view to speak of Internet connection kept going out too I checked out on day 2 and went to another hotel where I paid far less and got a much better room service 
 It was in a good location near the train stations to travel throughout the UK room was clean 