 The fact that the hotel considered that it was acceptable to give us a room with scratched walls an old worn out bathtub a hole on the wall badly covered with some plaster and not even painted a ventilation system that needed to be properly assembled and full of what looked like humidity stains around it a TV that did not work and a complete lack of sound proofing to the extent that we could literally hear the neighbouring couple telling each other good night all this for circa 145 EUR a night In addition the fact that upon complaint the staff could not get us into the remaining available room in the whole hotel because the door would simply not open 
 The location The fact that when I complained the staff solved my problem and gave us a new room even if not immediately The availability of the staff to solve the problem and the fact that the following day we were given a bigger room with complementary breakfast 