 One lift was not working during the whole of our stay Waited a long time to get one lift every day and evening Thought a large hotel like that should have been able to fix it quickly Also was an unpleasant smell near lifts daily Not good views from our Junior suite everything else great 
 Breakfasts were good but would have expected smoked salmon on buffet breakfast as Indian people catered for with specialities Hamton bar good nice at food and very nice staff who could not do enough for you Especially liked the Friday evening pianist and the Jazz quartet providing entertainment on the Saturday evening Rooms very clean and the hotel rooms are very quiet during the night so we were able to get a really good nights sleep for 3 nights Beds very comfortable including the pillows Lovely toiletries in bathroom Enjoyed our stay which was a Ruby wedding occasion Intend to stay again One end of road brings you to Buckingham palace and other end of road is Big Ben and Westminster Abbey 