 We had a problem with the heating in room 410 but the staff offered us a heater or another room The room was cosy and warm enough the heater was a great solution I am sure they will fix this problem in the near future if not they will do their best to make you feel awsome 
 The location of the hotel is excellent You can walk to the train station you have a small supermarket at 100 m and a street full of shops just around the corner If you want to visit Piazza del Duomo it s just 1 km away The staff is amazing they are very polite and will do anything for your comfort The room was big enough there is also a small balcony which connects all the rooms on the same floor where you can admire the view and have some fresh air The cleaning lady came every day and the room was impecable Also the price was very good for the area in which the hotel is situated You won t find cheaper with the same conditions Big like 