 I found the checking in process very time consuming It took 2 members of staff quite a while to assist a group of 4 people who were before me I would have called someone else to check me in but this didn t happen I wasn t apologised to either For some reason the hotel had me down for 1 night less than I paid for and had to re activate my door key This caused problems on the real check out day as I was told I had a balance to pay which wasn t true I would rather stay somewhere else when I next visit Amsterdam The hotel staff were not very polite and their lack of customer service skills was rather disappointing The buffet breakfast was extremely over priced I went into town each day and had breakfast in one of the many restaurants at a fraction of the price For what the hotel charge whether you book directly with them or via a web site I think breakfast should be included or reduced significantly 
 The hotel is close to the train station It s about 5 min walk There s also a Mc Donald s nearby and Costa There are bus stops within walking distance but I found it easier to walk to the train station The hotel was quiet I stayed there during term time so not many kids The rooms are of a decent size and they have enough lights plug sockets etc I love the bathroom It s very luxurious 