 Arrived back to the hotel after 4pm after a long day and looking forward to a rest before going to dinner and theatre only to find the room hadn t been serviced The sign was on the door requesting the room be cleaned A complaint was made to the front desk who were right on it but we couldn t rest in case the cleaner arrived She did arrive just before we were leaving for dinner about 5pm As this fault couldn t be fixed in time we believe we shouldn t have been charged for that day Otherwise we enjoyed our stay and would very likely return again when in London 
 The bed was very comfortable Nice and quiet Nice staff