 Concierge told us he would arrange to have our train tickets refunded when we opted to hire a car and driver through the hotel He did not do so and after the second day we had no time left to get the refund ourselves 
 The room was very comfortable and well equipped The facilities modern and high quality We enjoyed the pool after our long flight Staff at the spa were very helpful in locating a store to purchase products we required Staff at the restaurant were flexible and assisted us in getting a late night meal to our room 