 Check in was hell I understand that there are busy periods but a hotel of this class should not have a 35 min check queue The food at breakfast was great but it was like being in a school canteen with queue s waiting to be seated They even opened a conference room put some tables in there to help easy the delay but again for a 4 5 star hotel very poor 
 Location of hotel was fantastic as we were going to Proms in Hyde Park Bedrooms lovely and spacious Beds were a dream 