 I had a very unpleasant experience at that hotel The cost of my stay was prepaid two months in advance before we arrived Upon checking in the guy at the reception made a mistake and blocked the cost for my stay from my account even though it was prepaid Total amount 500 pounds That was the money I intended to spend during my short stay in London Instead I had to borrow money from a friend I didn t receive a single word of apology not a thought of compensating me for this horrible inconvenience Instead I was charged 9 pounds a day for using wifi I am very disappointed I checked out and my money has not been released yet I just can t understand how any hotel can treat its customers in such an arrogant manner 
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