 Long queues to check in and staff avoiding eye contact Refused entry to the Skybar after the Adele concert because I hadn t booked a table When I checked in no one told me I needed to book Check your bill I was charged 50 extra for breakfasts 12 5 discretionary service charge automatically added to bills There were only two of us and I would have preferred to decide on a tip Receptionist handed over key cards but didn t say where lifts restaurants spa etc were located 
 New hotel close to the 02 some staff extremely helpful and friendly Hotel was very clean Concierge staff were fantastic 