 One particular member of staff was quite rude and abrupt in his manner something we found was quite usual in Vienna particularly when we were not at all rude in our interactions with him Some cobwebs in the bedroom and quite a bit of dust on bedside tables The safe did not work despite following the instructions and asking reception to help us we dare not lock our passports in there so we had to carry them around the city with us We requested a quiet room yet we got placed in the room right off the dining room this room is not at all quiet from 6 45am onwards you can hear the kitchen staff preparing breakfast and other guests getting their breakfast etc Room was extremely warm the central heating was on full blast No view at all from the window just the view of the wall opposite The above points are fairly minor for the price we would stay here again as it was good value for Vienna 
 Big room comfortable beds Clean bathroom Good location Some staff were helpful 