 The restaurant is draughty I was seated with my back to the window and felt very cold A lady at the table next to me experienced the same problem and she requested to be seated in a completely different area of the restaurant to get away from the draught On one occasion the staff forgot to give me a wake up call which was unfortunate 
 The staff were all extremely helpful charming and very prompt to fix any problems I was very pleased to get a truly excellent upgrade plus a free meal in the restaurant in compensation for some issues I encountered e g feeling cold in the restaurant due to draughty air Restaurant food is excellent and the hotel location is very practical So overall I would rate the hotel highly despite a few issues as the staff I was in contact with went to great lengths to see that I was more than adequately compensated for some of the issues I experienced 