 Restock tea and coffee facilities have proper cups for tea and coffee not paper cups have a separate desk for reception separate to shop and bar as there was always people at the desk buying things and not enough staff to attend to customers staff not very friendly no greetings unless you greet them first ironing facility only on one level should be available in every room Our pre arranged transport waited for us outside and we waited inside despite front desk knowing that there was transport waiting for for customers and us telling them we were waiting for transport to pick us up we had to go outside and asked the driver who had been waiting for us for a while when we noticed he was there Very poor service 
 It was quiet but that was it