 Customer service was terrible Although we arrived at 4pm our room wasn t ready and so ensued an embarrassingly slow and inconvenient customer service process that meant we didn t get our room until 2 hours later As a couple I could have coped with this but with a 7 year old girl and a hungry 3 month old this was awful When trying to rectify the situation there was very little communication and a constant need to check with the manager for every logical suggestion we put forward ie put us in a room that is ready upgrade our room 
 The location of this hotel is good We were a short walk from popular tourist attractions 