 Nevertheless there are number of things that can be improved and not all will have an impact on their profitability 1 Internet in the room has to be paid Most of the hotels include this in the daily rate and even if I paid once for the service I had several problem of connection actually money wasted 2 Water in the room 1 or 2 500 ml bottles is a normal practice in good hotels 3 Flexible breakfast arrangement allowing the guest to have a breakfast whenever she he wants is to me a better arrangement than obliging to commit all days of the reservation 4 The room service was not efficient and in 2 occasion I had to remind the reception of doing the room In one instance they forgot to do the room and then in the afternoon was too late I also asked twice to have the shampoo and shower gel In both occasion they forgot to supply the material 5 The telephone in the room is not designed to make national and international calls so basically this hotel is not good for business trip when conf call are needed 6 After 7 days having paid a fair amount I have asked for a late check in I had to pay GBP10 for each late hour Although I got a GBP10 discount to be honest most of the hotels has given me this for free I have never paid a penny for a late check out 7 When in the hotel restaurants I had to pay straight away rather than paying the difference at the check out Very disappointing to order coffee lunch and whatever else and be always with a credit card or cash to pay the balance immediately 8 Breakfast not a good selection of food Croissants and ham were really bad 9 To access the swimming pool and or the gym there is an entrance fee if I did not misunderstand again most other hotels offer this service for free 10 The bed was with thin mattress and during the night I could feel the springs jumping and making strange noise Not very comfortable 
 Location maybe competitive price