 We initially paid on credit card and presumed the payment had gone through as confirmation was received via booking com Only for us to arrive and be told the balance was outstanding not ideal No email or correspondence to say there had been a problem when processing payment which I found frustrating as pulling out a substantial amount of money on the day of arrival had not been accounted for in our budget which as you can imagine caused problems Notice from booking com or from the hotel themselves advising of problem would of been a lesser nasty surprise Only other thing to note is the breakfast was very very pricey at 16 95 per person per night which I thought was ridiculous otherwise can t fault 
 Beautiful hotel with idea location for all London attractions Tube easily accessible 5 minute walk from hotel Staff friendly and helpful Room immaculate and finished to a very high standard we had a prestige suite Room cleaned and towels changed daily as well as complimentary tea and coffee being replenished for the duration of our stay Bed very comfortable and huge Would most definitely stay again and recommend to anyone wether it be for business of pleasure 