 Reception staff were generally very helpful we left a case before and after our one night stay However when we arrived for check in at about 1630 there was a short delay and cleaning staff were clearly only just finishing their day s work Unfortunately we were given keys and the number written on the key card was for an already occupied room We couldn t gain access of course but it was embarrasssing and a further delay 
 The location in the museum quarter matched our Concertgebauw booking precisely and enabled us to take in the Rijksmuseum on the same day yes open on a Monday Breakfast was good quality and service efficient We had an Executive Room and the bed and the spa bath met our expectations Via Trip Advisor we found the Seafood Bar which is close by and the meal before the concert was superb 