 Advertised free Wifi is misleading NH offered two accounts for internet A free but slow too slow for browsing and e mail and a premium for higher speed but at cost of EUR 10 per day I found this disappointing as this is not to be expected from a 4 star hotel in 2016 and also compared to other same star rated hotels Very hot in the room Despite a control unit in the room the heating was controlled centrally We had to manage a lower temperature by opening the window One of the two main elevators servicing 9 guest room floors was out of service for multiple days causing long waiting time 
 Clean room and very friendly staff Well located on walking distance from Duomo Cathedral Very good soft beds Overall we had a good stay