 Getting the room you book rather than having to sort it on arrival after a long day travelling
 The rooms I booked were not twin separate beds as I requested I had my 3 teenage children with me who wanted there own bed This was fixed the following day but stressful when we arrived I also requested no ground floor room as they are dark and noisy from previous experiance Again we were allocated a ground floor room but we we were moved to an alternative better grade room at the same price I have stayed many times at this hotel on business trips Its location is the no 1 factor 