 On the first day we arrived the property at 9am only to be told that we had to wait up till 2pm to check in I was gutted because we had made reservation and were told on booking com that our booking was confirmed This was after very long flight hours and it was our first time in Milan We had to sit in the lobby and wait Not cool Another point is that we requested to be checked in to a room on the upper floor but that didnt seem to make any meaning as our room was the very first on the first floor 
 The hotel was clean big and spacious rooms were very nice and beds were comfortable even though my husband and i had to join the single beds to make one big bed Staff were not bad and the location though on the out skirt of Milan was a few minutes to the metro station The staff were also very helpful with description of how to get around the city Nice 