 The air con heating system not the easiest to use Evening service at the bar lacked a bit of attentiveness Uncomfortable bed unfortunately 2 people sharing and only 1 of everything in room probably no issue if asked however No hot chocolate in the room complimentary drinks selection 
 Check in was seamless seemed like may have a queue but a member of staff always seemed available so i had no wait This is significantly good customer service Great choice of hotel for my mam s first visit to London Relaxed atmosphere at all times and a lovely well organised breakfast Check in and check out staff were fantastic