 On arrival we were met with a queue of people all being told their rooms were not read this was at 14 00 the designated time for booking in and that there would be a wait of no more than 1 hour 1 1 4 hours later I again approached he reception desk only to be told that my room was still not ready I was not happy with this and after a discussion with the reception manager another room was found for me and my husband We are both pensioners and had already had a 3 hour journey into London What we didn t need was this delay without even an offer of a cup of tea coffee whilst we waited Not a good start especially for a hotel of this standing 
 Great location for theatres Food very tasty and varied Maid who looked after our room excellent 