 Keep waiting for our rooms no direction as to which floor lift stairs to find our rooms In fact a very unprofessional member of staff Asked to talk to the duty manager in our room he never arrived Room service arrived with a bottle of wine which I insisted on due to the inconvenience No complimentary water which was part of the booking Had to ask for more milk only two in the room The final insult was when the maid knocked on the door at 8 15 on the Sunday morning to clean our room we were not due to check out until mid day Very disappointing as this weekend was booked to help my husband recover from a illness 
 The room clean and comfortable breakfast good Some of the staff very polite and helpful 