 For over 1000 per night I would have expected better service I ordered a pot of tea to be delivered to the lounge area which I had been told was available and no one seemed to know how to accomplish that After 20 minutes it still hadn t arrived When I asked about it it was obvious that the order had been lost and it was another 10 minutes for it to arrive There was no outlet in the bathroom for a hair dryer They had special plugs for electric razors but the hair dryer furnished by the hotel couldn t be plugged in I had to use it in the bedroom which was disruptive to family members who were still trying to sleep A light bulb was out in the bathroom and no one noticed for a couple of days Even with all light bulbs burning the lighting in the bathroom was terrible It was so dark it was difficult to put on makeup There was a New Year s Eve event in the restaurant which overflowed into the lounge area for hotel guests We came back to relax for a while between dinner and fireworks and had to sit it our room for over 2 hours since we couldn t use the hotel s public spaces This is my fourth trip to London and I will be returning to the hotel I have stayed in before Won t be back 
 Bed was the most comfortable hotel bed I have ever slept in Location was fabulous during the daytime 