 I am disabled and the reception staff wanted us to move to another hotel a considerable distance away because they had overbooked hotel I told the frosty faced supervisor that was not happening We then had to take the disabled room which we were told was near a lift This was a lie it was the furthest possible distance from the lift Bad start to our visit The breakfast was disgusting it was like a cattle market We ended up eating out for breakfast Half the staff did not understand a word of English We have stayed in The Knickerbocker in Chicago which is a Millenium Hotel and the experience was like night and day We will never go back to this hotel
 Location was the main reason for our stay here 