 Booked for 3 people 2 adults and a 14 yr old in a super king superior room and was expected to sleep in one bed I had the confirmation from booking com but reception said I had booked for two people and wanted to charge for an extra bed in the room I had to wait nearly 30 minutes at reception for it to be sorted There are few staff on and the hotel is very busy 
 Didn t have to wait for a lift 