 The room allocated in the Barlow Wing did not have any mobile reception When this was reported at the time an apology was received but nothing else The room did have a window but it faced the wall of St Pancras station Overall poor value for money and customer service based on the rate paid This was reported to the Senior Sales Manager the next day who made a note of the above and advised that the better rooms face the British Library No refund or part refund received but a note made on file and the intention to arrange for improved mobile reception 
No Positive