 I waited for more than 15 minutes for my luggage to get into my room Finally I went down and take it myself The bathroom door knob was squeaking and the water drainage was making a loud noise for 30 second each time somebody was using it so each morning I was waking up all my family when going to the bathroom I signaled it twice to the reception first time they sent two people to see what is wrong but nothing was fixed and no alternative room was offered This is unacceptable for a five stars hotel After five nights stay I asked to keep the room for two more hours but I was refused I spent the two hours working in the lobby and during this time I have only seen a couple of single individuals checking in I am sure they did not ask for a 4 person room therefore I do not understand the lack of customer focus of the personnel when refusing my request especially after our disappointing customer experience in the previous days that they were aware of 
 After giving a 5 EURO tip for 3 pieces of luggage the bellboy was extremely nice and carried our bags to the taxi that was waiting in front of the hotel he smiled and wished us a nice trip back 