No Negative
 Concierge was extremely helpful and full of positive energy Tony and his colleague helped collect a box so I could FedEx items back to the U S all I had to do was pack and provide my account number and address THANK YOU They were also extremely knowledgeable of the city and surrounding areas Provided excellent The concierge provided excellent transportation directions to various areas Again THANKS Front desk was aware of my arrival from the another country and had a room available for me to check in upon my arrival from Manchester The gal at the front desk was very hospitable beautiful smile and suggested a great place for a traditional English breakfast All the staff I met are keepers 