 Booked eight weeks in advance Requested room with a view of the city got a room with no natural light fire escape outside the window Fire escape lit at night Asked to pay prior to arrival as weekend a family surprise Sent all card details by email Payment not made as requested Not happy my credit card details are on an email could be used Told we had been upgraded from a junior suite to a suite we had not the suite we had was very smalll Had the room been any smaller you could not have got the extra bed in Clearly a feel good on arrival tactic
 Very clean bedding towels Smart professional staff Patrick in bar very good very professional