 Terrible customer service prior to the booking tried cancelling booking due to excepetional personal reasons Received zero help and then no repsonse at all Poor value for money massively over priced Room stuffy claustrophobic cramped and small Bathroom inpersonal Hard to breathe in mornings due to whatever setting the aircon is using no window to open Design of room terrible like being in a space capsule with florescent lighting Awful rude unaccomdating staff who fail to realise that youre a guest of the hotel youre not there for them they should be there for you espeically at the prices we are paying Would look into other options as there are plenty Would never stay at a CitizenM hotel again 
No Positive