 Some front desk reception staff don t have good enough command of business English when there is a problem They took a pre authorisation on my card twice placing an extra hold of 800 on it and the two junior staff were very dismissive of correcting it The manager helped me fix it and paid for a taxi to make up for the two hours spent missing our planned sightseeing tour which was great but only after I insisted they fix it immediately Check your bill and get them to explain it as the pre authorisation really add up You can pay for the accomm side to avoid this Beware the 12 percent restaurant surcharge added If the service meal isn t up to it ask to take it off or reduce it Our pre booked private taxi service recommended by the hotel at 5 am for a trip to Heathrow didn t turn up at I waited for 15 min and by then I had give up and go to the airport and instead negotiate a set fare with a black cab who took us safely to the airport Black cabs are safe and reliable Pay more and go with them 
 Really impressed with staff overall and excellent service I extended my stay and cancelled another booking at other hotels Safe light bright clean hotel with very modern lifts and rooms We ate most nights in the restaurant as my 20 year old was often tired and had a good kids menu Great breakfasts and staff Excellent safe location for families good for walking Government area so be prepared to walk 5 min to things but easy to get to anywhere else quickly Black cab rank outside great for night time 