 the shower doors were hanging off The net curtain in the bath room had a large tear in it The room was way too hot yes we were there during reasonably warm weather but it was much hotter inside our room than outside of it The windows won t stay open we had to jam something under them to keep them open a crack The mattress on our bed needed replacing I kept rolling into the dip created by my husband 
 very helpful staff great location not far from tube and walkable distance to many places for shopping and sight seeing Good quality toiletries supplied fan and hairdryer supplied tea and coffee in rooms and you can request milk from reception 