 To be told that a turnaround time of 8 hours for dry cleaning wa absolutely impossible was very disappointing when I walked to the dry cleaner myself at 9 30am and was told the item could be collected in as little as 4 hours The staff member made no effort to assist even though I made my desperation very clear She really let down my experience despite every other staff member being amazing My single room was tiny with a view of a brick wall I was unhappy about not being able to iron in my room When you travel for business this is not a luxury it is a necessity It was nice of the staff to allow me to iron downstairs but this was inconvenient 
 All but one staff member was very helpful and went out of their way to accommodate my requirements The hotel itself is very grand and I loved the period features Breakfast was wonderful and the decor was beautiful The bathroom was beautifully appointed and very clean despite being the size of a shoebox 