 Room was not ready on arrival which forced us to have lunch in the restaurant It looked like they had staff shortages as many people were being asked to wait to access their rooms They offered complimentary tea or coffee for the inconvenience Hotel seemed a bit unorganised and was not as good as when we stayed there two years ago Leather sofa in room needed a really good clean 
 Location was excellent for us attending Chelsea FC Award Dinner Excellent parking facilities 