 I checked in at about 11pm after a long day of traveling and work When I first entered the room I realized it was too cold and switched on the heating At two pm I woke up due to the cold temperature and called reception and asked them to help They said to keep waiting as the temperature could go up I called again 45 minutes later and they offered a blanket and hot tea as the hotel was fully booked and they knew the room was cold I told them that I expected to get a reimbursement as the night I had paid for was a decent night of sleep in a four star hotel and citizen m was not being fair The guy replied that I could get the blanket and tea and he could not do more and said it was unfair that I was asking for a reimbursement to have a free night by justifying it with the fact that heating was not working Horrible 
 The concept of the hotel is a brilliant one smart rooms easy check in and check out 24h bar 