 The maitre d at the afternoon tea who unlike the other personell we encountered was not going to step outside her role to offer us a table as we had not booked a table When i mentioned that we were staying at the hotel and was suprised they could not accomodate us another member of staff intervened and sorted things out There was a short wait but that was not an issue 
 the ability of the staff to deliver service nothing seemed to much trouble and they were easy with conversation natural not forced The waiter in the restaurant asked us about our theatre visit and discussed a play he had been to recently Two issues were resolved immediately 