 The rooms were wayyyy too small There was no porter to help us with our 6 suitcases The restaurant was refurbishing when we arrived so only breakfast was available Our initial room was down in a cold basement and virtually impossible to locate Thanks to Martina she was able to change our rooms 
 Martina one of the receptionists was very accommodating Especially when we wanted to leave the hotel due to its very small rooms She calmed us down and her customer service was excellent 