 the air conditioning was not really working well we asked the front desk to send someone to fix it because other than turning it on or off there was nothing we could do not temperature control nor hi low of the fan the response we got was because the building was old there is nothing the hotel can do to fix the problem 
 the staff in particular Paula is extremely helpful especially in the situation where my flight was cancelled on Saturday May 27 due to the IT system breakdown of British Airways and I needed to immediately find accommodation for the night Paula remembers the guests by room numbers and immediately recognized me when I called the hotel offered me a room right away Generally all members of staff are helpful and polite 