 The porters did not help with my cases They watched me struggle I put the kettle on in the room and it leaked everywhere Very dangerous Had to ring reception 7 times in one night to reset the TV for it to work You pay to use the gym and spa but you cannot lie in the beds round the pool as they are reserved for clients having massages I like to lie and relax with a book after spa The room got very cold quickly Could not get the Internet to work They gave us different codes after complaining several times Do I need go on 
 Felt like we were starring in Faulty Towers