 We were given the most dreadful room at the top of the hotel outside the laundry cupboard devoid of any decorative features or comfort It felt like the servants quarters in a town house Having stayed here several times before I know there are nicer rooms so we complained and were allocated another room but it was pretty basic The glamour of the entrance hall certainly doesn t run through the hotel The carpet outside our room was totally threadbare The electricity kept cutting out There is a line between shabby chic and downright scruffy and I m afraid that whilst this hotel used to be the former it has become the latter 
 The entrance hall and the location The friendliness and helpfulness of the staff particularly when there was a problem 