 We did not speak to a single English staff member We had 3 attempts to get English Tea to our room The hotel was quite cold even in the restaurant We were not offered help with our bags to our room As it was our wedding anniversary the gentleman who checked us in said our room would be made special later that afternoon this did not happen We actually checked out a night early due to the coldness of the room and general areas My husband has cancer which makes him feel the cold but I was cold as well 
No Positive