 Being un informed about the fire alarm practice A very confusing situation ensued as we didn t know if it was the real thing or not It was a bad experience for my friend as we had to escape down 7 flights of stairs I suggest for any disabled persons you ask for a room on the lower floors 
 The beds were exceptionally comfortable the rooms were airy and clean and the location was superb for the summer concert in Hyde Park Free complimentary drinks and snacks were a bonus The staff were very friendly professional and helpful The breakfast buffet offered a varied choice and it was good quality food 