 Check In was a long slow process Check out was even worse 20mins one customer in front of me service in the Bar was a joke it was not busy but again took a lot of waving to get served and then we were forgotten the free water in the room was not restocked over night I was left the 1 2 drunk one from my first night when I went to use the mini bar there is a note inside saying please ask for this to be stocked if you need it defeating the object at 3am when you need a cold glass of water or pop over priced hotel brand where customer service is low on the priority 
 location to the excel is fabulous especially after a long day in London breakfast and the gym is very good parking is ok if you time it correctly location to the emirates crossing is very good the restaurants at the O2 are very good note the sky train closes at 9 and a taxi back round is expensive if you miss the last flight 