 When we arrived at 4 pm our room was not ready We had booked a Superior room We had to wait until 5 30 pm and they was no more Superior room The manager on duty came to apologise and she offered us to choose between two rooms a standard room and a executive room We took the second option but the first floor is under renovation with a lots of noise and we were told that the workers would not start before 10 am but in reality they started at 8 am On Thursday our room was not cleaned and when we told the reception it was 6 pm in the evening and nothing happened 
 The location of the hotel is great the concierge does an excellent job if we have questions and I still want to thank Lourdes the manager on duty who tried to find a solution with our room and she was very nice 