 As other reviewers have described the front desk needs help and training in dealing with guests The male staff was uncooperative and impatient frequently long lines and the hotel demanded payment for the entire stay on check in which I refused although I did charge the first night s stay At a later date in the stay my room key no longer worked because the front desk informed me I owed them money and would not issue a new room key until I had paid in full 
 The room and its amenities were very good breakfast was excellent except for the line up at the coffee machines bellmen and cleaning staff were friendly and helpful Enjoyed my superior room with private pool Noeli at the front desk was most courteous and pleasant 