 Reception staff not friendly and seemed fed up Took long time to check in and we were given keys to wrong room so had long wait to get into room Room had stale smell so complained Girl from housekeeping that came to see us did not speak English Not enough bottled water milk biscuits for two people Very noisy fire alarm went off about 2am Staff had no idea what to do and many of us went to reception No leadership from staff no direction no information forthcoming No explanation the next morning either 
 Bed really comfortable just like one at home Nice choice of pillows l like feather Location for the O2 excellent Breakfast very good buffet Close to DLR wifi good 