 Staff in the reception talked with a blank expressionless face especially the last day when I checked out I asked for invoice and the girl told me that they can not offer me one because the rooms are prepaid And I feel so strange and asked for a reason the girl said there was no reason and if I need one I shall ask BOOKING for it So I had to go to the Guest Relation again and they offered me immediately It is really ridiculous And the facilities in the bathroom are have different problems like the water tap was dripping in Room 16 The breakfast was too poor really didn t worth 25 EURO per person 
 Super location Staff in the Guest Relation are really nice and helpful I ordered two superior deluxe rooms but found the both sights ouside the window are wall On the website the hotel promise even a deluxe room which can overlook a historical canal or the cityscape along the IJ waterway so the first day I was so angry And the heating radiator in the bathroom is too noisy and I was waked at 3 am and cannot sleep any more As a result I wrote a feedback to the hotel in the midnight Next day a lady from guest relation contacted me in the morning and helped me to change the room at once Of course I slept much better in the second day Mini bar is free 