 Nothing
 Firstly the check in was fast and efficient combined with a warm welcome and the concierge was keen to help too We were given a twin but had booked a double however the staff were actually trying to be helpful by choosing an 8th floor room to get us close to spa and a roof top room with views Claudia asst manager at the reception with a warm and caring personality sorted it quickly and she was a star moving us to a front room our favourite type of as repeat guests The showers and room facilities are excellent and 10 mins from all mode of transport and only 5 stops to top of Oxford street and Marble Arch