 Nothing 
 The attention to customers in the foyer by both desk staff and floor staff It was excellent Smiles and pleasant conversation from two lovely ladies at check in So important in a hotel A most pleasant and friendly gentleman checked me out four days later The hotel is about five minutes walk from High Street Kensington Underground station The number 9 bus also stops near the station and goes right in to Aldwych really handy for theatres Room was large and spotless and it had a fridge Other hotels please note All in all a most pleasant stay thanks to staff 