 When we checked in the hotel didn t have the type of room non smoking room with a double or queen bed I had requested at least two months earlier when I made the online booking they had to transfer us to a different room much later the following day Worse the customer service lady on the phone was very rude and dismissive when I requested for an ice bag to relieve my wife s sore shoulder and headache 
 Hotel security was very helpful in recovering and returning to us the pearl pendant my wife inadvertently left behind at the hotel when we checked out 