 The hotel has a contract with a single car service firm and staff are not allowed to make bookings with any of the several excellent minicab firms in the area There were few starchy foods available at breakfast and granola rather than muesli Not good for me as a diabetic The one time I ate in the restaurant in the evening service started good but there were often no visible staff as I ended my meal and I had to wait several minutes to get my bill 
 I was able to request a room with an accessible shower This was ideal for my specific needs with a firmly anchored seat that could be folded down when needed and did not get in the way when not The staff were always helpful when I had a problem or request I have had to make several stays in this area recently while my wife was in Hammersmith Hospital and this is the hotel I liked best among those I tried Pricier than some but I was able to get some good discounts by booking ahead 