 It was a problem for me having to walk down a long flight of stairs to the ground floor entrance I would have enjoyed an escalator alongside the one going up instead of having to walk through the caf to the lift for ground floor Alternatively add the ground floor next to the other lifts not really an option 
 Loved the comfy bed with warm light duvets shower was very clean with good water pressure unfortunately with no door it tended to get a lot of water on the floor Accolades for the efficiency of the unloading of luggage the welcome and charm of Michael and the same again on leaving 