No Negative
 Unhappy with the room we were allocated on arrival and had a word with Sean on reception the next morning He undertook to try and resolve the problem in a professional manner When we returned to the hotel later in the day we were delighted with his efforts Had a lovely room wine and cake in Greenwich for my husband birthday luggage moved and no effort had been spared We stay at the hotel on a regular basis and will continue to do so Congratulations and thanks to Sean always great when a person exceeds expectations Maggie and John Blackler