 When we checked in I will have to say the young man at the front desk was very unfriendly and very unhelpful Not a good way to start a hotel stay I always went to the concierge for help to avoid that staff member The housekeeping staff were very helpful however Free wifi would have been good We had just finished a tour of Cornwall and had free wifi in every one of our other hotels in Cornwall and in London It infuriates me to pay a healthy price for a hotel room and have to pay 40 a day for wifi The selection of TV channels were horrible Again our selection at the very small hotels in Cornwall were superior to the Hilton I understand you don t go to London to watch TV but with free wifi unavailable TV is important in the later evening 
 The proximity to the tube and the Heathrow Express The bathroom was great with counter space that can be limited in London Great restaurants very nearby Room to move around and access suitcases 