 Misleading pictures on the website and description of facilities etc had been overly dressed up in the overall description We are experienced well mannered travellers and this is the first time I feel compelled to actually write a bad rewiev Will possibly seek legal advise on the whole treatment received 
 Poor service disgusting food with complimentary hair in it misleading pictures King annex is more like an army barrack than a proper luxury room Wanted lo leave 5 min after arriving In fancy we checked in and out on the same day manager was unavailable to discuss our reasons for wanting to leave and refuse to give us even a partial refund for the7 nights stay that we had previously booked Booking com advided us that despite the contractual agreement with the hotel the manager should offer a refund in special circumstances like ours and he totally refused to even talk to us on the phone Appalling 