 That they charged for delivery of water to my room It is another thing to charge us for the water this is fine but 4 to come up the lift Pretty ridiculous 
 I love the location it is so easy to find and close enough to central London The overall stay was lovely I surprised my boyfriend with a stay here in the deluxe double room which is HUGE defo worth the money Upon arrival my room was not ready so there was a little wait unfortunately BUT because of this the gentlemen at the desk let us choose our check out time This was so lovely Generally enjoyed my entire stay 