 The bed was very hard and the pillows were of poor quality so we re not comfortable The room temperature was only 16 degrees on arrival so it was quite cold The basement room where breakfast is served was absolutely freezing another guest complained to the waitress but she wasn t very helpful In the end the guest moved to another table Apart from the receptionist I didn t see either the waiting staff in the restaurant or the barman smile at any time We ordered a pot of tea at breakfast and was presented with a pot of hot water we were not told that we had to put the teabags into the pot Tea needs to be made with boiling water if the bags aren t put in at the time the water comes off the boil and the tea doesn t brew properly The tea was not good Capital radio playing in the bar area was not welcome we did not want to listen to rapping in those grand surroundings over a glass of prosseco 
 We were upgraded on arrival to a larger room on the ground floor The room was quite spacious and very clean The bathroom was very nice also with a very wide bath and shower The location of the hotel was excellent as it was within walking distance of The Royal Albert Hall where we were going that evening 