 Due to unavoidable last minute circumstances related to our passport we had to delay our departure from the US by one day We e mailed the hotel to cancel our first night stay but they said they didn t receive it We used the e mail address provided by Booking com We had to pay for the first night s stay even though we notified the hotel 24 hours in advance about our delayed arrival We would like a refund for the first night s room rate 
 Great location