 On the second day the breakfast staff appeared to be confused as to the breakfast I had paid for and was made to wait until they verified This took over 5 mins and I was embarrassed at having to wait at the desk in full view of other guests I chose to leave the desk as they still had not verified this was despite having breakfast the previous day I complained on checkout and was told sorry The pillows are too hard and full and no natural give in them They are not good quality and are synthetic 
 The reception staff were very friendly and very helpful The hotel is very clean and looks amazing Near to central London without being too close to the noise of the city 10 minutes walk to get to Oxford Street 5 mins from Tottenham Court Road station The rooms had everything needed hairdryer iron ironing board etc