 When checking in there were 2 separate guests complaining about something while the staff seemed to handle it well it was a bit concerning we also witnessed another disagreement the following day We had a slight problem checking in as they request the same credit card used for booking which we no longer had so we had to be recharged and refunded which caused some issues with exchange rates However this was corrected by the staff 
 We really enjoyed our stay here the staff were all very lovely The beds were super comfortable and they had black out shades which made sleeping in very easy Having the different outlets was very useful and they even had a cell phone you could use We opted for a larger room and the space was fine but it could have been a bit bigger I would be curious how large the regular rooms are The location is great 5 minute walk from Paddington Station in a lovely little neighbourhood 