 The staff was fine but not terribly attentive The rooms were very small and while clean they were tired The staff in the health club followed my 11 year old around as if they expected him to do something wrong despite the fact he was supervised We paid 15 pounds for the 2 of us so it was disappointing that they would take our money but clearly not trust that he would behave 
 The hotel was located just off Kensington High Street and the metro station It was a great location for shopping or getting quickly to other parts of London The health club had a good assortment of equipment The pool was large and clean 