 Very old hotel Standard things like free wi fi a comfortable breakfast room are sold as upgrade i e so called club lounge or complimentary to staying in a suit Staff is helpful but poor English for some of the reception staff The concierge is trying to arrange a gbp 120 black cab to Gatwick whereas it costs only gbp 90 if you call the same black cab from a web service etc All these small things are the factors that we will not prefer to stay here again 
 Location Close to the main shopping districts but that is all 