 I never got past the lobby A taxi arrived and I was driven away from the boutique ViennArt in the city center to a less desirable area of the city to check in at a chain hotel a stones throw from the Westbahnhof The room I was given was perfectly adequate and had I been looking for a budget hotel I would have been quite pleased However I wound up paying over 500 for two nights in an average accommodation in a sketchy part of town well away from the city center when I had deliberately booked at a higher rate expecting both location and accommodation of a certain quality 
 Upon arrival a very efficient and cheerful young lady informed me that there had been some problem with bookings and I would not be staying in the Hotel ViennArt but my reservation would be honored at the same price same conditions at a different 4 star hotel She invited me to have seat in the lobby as she called a taxi to be paid for by the hotel and offered me a complimentary Vienna Pass for the duration of my stay 