 The staff are terribly trained We had a head of staff walk into our room without announcing housekeeping just to check if our room was made which was odd Wifi is weak Management is poorly trained or have little to no hospitality experience Shame really Kensington Close was far better Room rates too high for rooms without breakfast Paying so much should grant complimentary breakfast One member of staff tried to stop my mother from having her coffee outside the hotel entrance because she wasn t using the hotel mug plain and unbranded but her own personal unbranded mug 
 The beds are super comfortable The breakfast is great but has a lot less options than when it was still called Kensington Close Some of the helpers are very kind and jump at any opportunity to help with anything We appreciated that and we appreciated witnessing this happen for other guests too 