 Service at reception was poor could not find booking for 15 minutes Only one room available when checking in room 101 so reception gave that room to our friends even though we did the booking We were allocated room 609 later in the day the room was smaller than room 101 and was extremely noisey preventing reasonable sleep Why was I given the worst room when i made the booking and paid for it We were told it was a room upgrade so I dread to think what the original room was like Paid 170 for the room was not worth 100 Would like a refund please
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