 Very stiff staircase that definitely needs to be worked on Constantly refurbishing which at times irritates the customer but in the long term of both the hotel and the customer
 Very clean and quite environment Staff are very polite and ready to help at all times Very good breakfast Location is very good close to Paddington tube station and eateries are within walking distance Very good heating and wifi services I can say that I am addicted to the Norfolk Towers Hotel I will stay there again next time I am in London The hotel merits its 4 star status