 Facilities overstated Pool very tired and grubby not as shown Breakfast service was appalling Poor quality food Staff dishevelled and unhelpful Food display unappealing The service no management seemed unprepared for the volume of visitors Insufficient crockery and glassware Replenishment of food offer on self serve areas was inadequate Customer service lacking I would not recommend Holiday Inn after this experience Very disappointed 
 Proximity to Wembley Stadium 