 Check in was quick Check out took a while they were busy with a group and only had one person on reception Polite about the wait though Space was smaller than most four star hotels night times were cold because the windows aren t double glazed and hot air con stops working in the night Did not enquire about changing room because I only had one night left Location is good but not great It s next to the Bupa Cromwell hospital a bit dreary and not generally a good vibe Gloucester Rd tube is about 7 minute walk away Sainsbury s is very close and a few good restaurants hit miss with the quality of service 
 Friendly happy and helpful staff night time porters not as enthusiastic clean Gets you all the basics 