 No mini bars and no A C in the rooms Furniturr requires repair
 When we arrived by the midday there was a problem with water supply in the triple room However the hotel manager Stella who speaks very fluent Russian was so friendly and proactive in trying to sort out the problem that we did not feel any discomfort at all She even offered us a free upgrade in Grange s 5 star hotel located near Tower bridge Wonderful management All other staff was also extremely helpful and polite Any request was settled immediately 