 This is the second time we have stayed at this hotel and I have the same complaint about the staff as I had before They are not very friendly nor helpful They do not help with carrying luggage at all despite their bing no elevators and will not even open the door to let you in or out no matter how much you are carrying They are just not very welcoming 
 A very pleasant hotel with fairly spacious rooms The location is good an easy walk from Paddington station and a few blocks from Kensington Gardens and Palace near Hyde Park and Notting Hill close to several Tube stations A good price for London A small kitchenette which is great to save some money on restaurants 