 The room was too hot and it was not possible to turn down the heat even after inquiring with the front desk When we requested an iron it took about 15 minutes for it to be delivered to our room When we went downstairs for coffee in the morning the staff hadn t even added milk to the coffee machine so it couldn t make anything but espresso We had to notify the staff of this In the end I would only qualify this as a 4 star hotel not 5 
 The check in process was very smooth and the people at the front desk were always helpful and in a good mood 