 The first room we were given was awful we were three friends travelling and had booked a triple room The second bed was a sofa bed which was unusable the mattress was less than 2 inches thick and the springs could be felt through the duvet The only solution we were given was an offer of extra duvets until I asked to speak to the manager who then found a room change for us 
 The duty manager was extremely helpful and supportive and the breakfast receptionist was lovely 