 We were misinformed about the holding deposit and they actually take more money than the cost of your stay I am putting this first issue down to the language barrier of the first lady we dealt with The manager was quick to rectified this situation so cannot fault anything else at all 
 Amazing hotel staff very friendly location is excellent as it is in the centre of everything We went for the Christmas markets and the location as said above was ideal I got engaged on my trip so Vienna is a very special place for me 