 The room I booked a superior room with a sofa as a birthday surprise for my partner we were given a very small room with no sofa and only one small tub chair The breakfast When we arrived I was informed that a continental breakfast was included in the rate although it didn t stipulate this when I made the booking We were expecting a full English breakfast which is what you would expect when it states breakfast included When I queried the difference between what I had booked and what we were given the staff member on duty far from apologising started arguing with me To make matters worse on our second night despite requesting non feather bedding on the booking the pillows which had been foam on the first night had been changed to feather 
 To be honest I liked nothing about our stay it was a mediocre hotel passing itself off as five star It was more like a hostel The hallways and staircase had all the appearance of something better than it was 