 Check in was a disaster We arrived at around 1pm and somewhat understandably were asked to have coffee while our room was cleaned 90min later after a mediocre lunch we were told they d just begun cleaning we didn t get into our room until 3 30pm Not great Manager tried to be helpful but in the end couldn t do much Next day breakfast at The Loft was decent but staff was unhelpful Asked one question to a waitress about the food being offered and the response was I kid you not I don t know and she promptly walked away The thermostat did not seem to be working and when we informed front desk they sent someone up who pressed the buttons and told us it wasn t working but did not know how to fix it Essentially telling us what we already knew The operation of a thermostat isn t exactly rocket science The king bed was essentially two twin beds pushed together with a mattress topper It was lumpy and uncomfortable but maybe you prefer super soft mattresses We do not 
 Room is very clean and it is a 20min walk to all the main tourist areas Having a restaurant on site was convenient on rainy days when we couldn t go out to look for places to eat 