 I was disappointed to note that 12 5 gratuity was added to drinks at the bar that myself and my 13 year old son had in the evening we had the same drinks in the day and no gratuity was added The bar staff didn t do anything extra in the evening to earn it Leave gratuity off bar bills unless its for a large group or you are taking the drinks to the table Just a small point but it did frustrate a bit 
 The hotel was very well positioned for The Royal Albert Hall and the staff were excellent overall a great experience