 Staff are very friendly BUT they need to be very well trained on costumer services 1 improper handling of an AC problem in one of the suits I was in 2 I actually checked in twice in the hotel In the second time I checked in at midnight and the room wasn t ready as I asked for an extra bed and they didn t place it In addition I asked 3 staff members 3 times to provide me with luggage stand and Didn t get it till I checked out 3 The staff are lack of word of mouth as I asked at morning if possible to have a late check out and I got a verbal approval then at desk they informed me it can t be done The hotel must improve the laundry service as I wanted to place two pieces for a top top urgent service during the weekend and they didn t take it and said it may takes until Monday evening to get it after my checkout 
 Beautifully designed hotel Nice shop Good location Friendly staff