 The staff at the reception was unable to find my booking I had to suggest for her to search with my surname to find my booking I also emailed and then rang earlier in the week to request an early check in however when I arrived at the hotel we were immediately told we couldn t check in until 2pm before she had even taken any details from myself 
 The room was excellent extremely comfy beds and cleanliness was good The hotel was close to the tube station and only 25 mins to Oxford Circus Excellent location and room for the price we paid 