 Initially they lost our suitcases then they had to change our room in the evening due to a leak in our bathroom The room we have been given was above a generator with the understandable loudness In the morning when going to reception to check out we got stuck in the lift with 7 adults and 3 children for 25 min When finally the door opened the fire brigade came and the hotel was evacuated It has been a nightmare With wife and 2 children not to repeat 
No Positive