 The member of staff on at night was reluctant to help asking for some tea seemed to be a whole world of trouble Other than that this would have been a score of 10 We did get our tea but it was served under sufferance 
 Most Staff were very helpful Location was great only a 30 min walk right into the center of Milan Very quiet at night and if you can request the top floor you get some great views as you wait on the lift Desk staff on the day shift recommend IL Tavoli restaurant Take them up on it it s excellent 