 One of the receptionists wasn t very helpful with the checking out process part of my stay They stated couple of times that I had to pay the full cost amount for my stay despite the fact I ve already paid in full on the first day with a different receptionist and I ve tried to explain this couple of times fortunately I had the receipt for this This was quite distressing as I thought they would already know from whatever they have on the computer system and or on paper file Clearly this part needs some improvement as the checking out process shouldn t have to be that stressful 
 The room I ve stayed at was quite comfortable and has met my expectations Most staffs were friendly and helpful The hotel is within walking distance to the underground tube the British Museum and Oxford St