 Not being able to book a table in the restaurant despite paying a lot of money to stay there The restaurant and bar were packed throughout our stay which made for a bit of a frustrating situation Room service was also really slow during busy times Gives you the impression they aren t really set up for that extent of service which is a shame as you re paying a lot to stay there 
 Location comfort of the bed warmth and ability to change temperature easily overall facilities and amenities in the room 