 the female staff at the reception were horrible check in time was above 20 minutes the receptionist that did our check in was not welcoming not smiling did not even look at us and was talking to her colleague in a foreign language while we did not know what we waited for totally not respectful also at check out we found out she had mistakenly or not over charged my credit card without permission and non of the staff was able to give us a refund we were VERY disappointed did not feel welcomed AT ALL 
 the room was clean and in good shape the location is good 