 Evelein with short blonde hair Sana thin with short black hair at front desk are rude no social skills ill mannered discourteous seems like they don t like the guests asking them questions like where the train station is or how to go to tourist places etc In addition to that the chambermaid does not replenish the soap cosmetic vanity set cotton buds cotton pads emery board dental set and the face towel We have to ring the 2424 number to ask for these basic standard supplies It would be quite helpful if the staff personnel specially the front desk reception are fully well trained to receive incoming guests in a pleasant warm and welcoming manner They should have the utmost politeness and patience and also professionalism in dealing with all kinds of queries that the guest may have specially for tourists which is also our first time to visit in Amsterdam I hope the management takes this into serious account and take important note on this matter Good day and thank you 
 Hotel itself is nice but the front desk staffs personnel are TERRIBLE to say the least 