 Arrived late and bathroom was flooded Alerted staff in morning told off for not telling them sooner however due to travel wanted to sleep asap after arrival Engineer saw to problem however left dirty towels from mopping up water in the bathroom Complimentary water only re stocked once and fruit in basket was mouldy Upon clearing items for leaving noticed that housekeeping had left half opened snacks in the wardrobe from minibar section Ours was still fully stocked as per first day as we had nothing Checking with staff when paying room bill these items had been added on to our bill which we didn t have Very angry at this prospect given that it was obviously housekeeping or whoever sorted out the leak in the bathroom and then tried to get away with it I m glad we asked for the itemisation of the bill and that the receptionist cleared this matter up 
 Concierge friendly and welcoming 