 2 mins in room and man walked in 10 seconds later female walked in Offered comp breakfast which didnt want so gave me a free drink in bar but was told could have a glass of champagne when it was prosseco Collegues Room was not cleaned toilet had been used and not flushed dirty towel and sheets on bed didnt look fresh She was upgraded but not really room was virtually same as the one she had come out of If you go to the bar to order your drink they put 12 5 gratuity on bill When asked to take it off the Bar staff argued that I am paying for them to serve me but I had gone to the bar 
 Alosha on Reception 