 They were 2 freezing Milano nights The heating in the room didn t work There was no hot water I tried to call the reception but the phone was also not working I went to the reception and asked them to fix the heating they sent a technician who told me yes sorry it s not working here is 1 extra blanket The heat and water were broken in all 3 levels they opened the hotel without being done with the structure So greedy and irresponsible of them evrything in the bathroom was either broken or out of place Oh and did i mention i had to pay extra for my Internet and parking 
 We didn t get robbed 