 Staff was generally very unfriendly and miserable at reception with exception of consierge which was kind even tho I asked for an early check in weeks in advance the room was given to me at 4pm The size is so small decor dated and not fresh and room are facing a little street full of rubbish bins Products in the room were never refilled no espresso machine no complementary bottle of water in the room when I asked for it they said it was only for best costumer no spa I just think when you pay this amount for a room you should receive a service that matches your expectation 
 Location was wonderful but I really don t get how this hotel is a 5 especially part of Luxury collection 