 Our mini ref did not work had to be replaced Problem solved after 1 day It was important because it was very hot July and we needed cold drinks badly Other room we booked 2 rooms had defective airconditioning so they had to transfer to another room the following night after a guest checked out hotel was probably full It was inconvenient as we had a long list of places to visit but at least they did something Replacement room was better spacious and you can have a massage by a machine while taking a shower They were probably upgraded 
 Speedy check in all Front Desk staff were accommodating partucularly sorry forgot names was it Charles or Lawrence who helped us get ice it was peak of summer Another guy in Front Desk helped us book a big taxi to airport for our departure Free simple but tasty breakfast was an added plus We particulaly liked the location because we can take bus tram or train direct to Duomo and Sforza Castle Hotel is between Domodossola Station and Gerusalemme station so it was easy to go anywhere Big supermarket with ready to eat cooked food is only 2 blocks away so we never go hungry Room was clean and beds were comfortable 