 Staff are very rude and slow customer service is inexistent waiting time at check in was 1 hour waiting time for fixing the Safe Cash Box was 45 minutes while the guests came to pick us up and waited in front of hotel in a car got locket out of the room twice because they annulled our room cards because we didn t pay for one bottle of water at the bar we told them to put the water in the room charge etc etc bad experiences never finished and every day was a challenge in dealing with the staff and management of this hotel who have zero clue about customer service Location is also a disaster Avoid this Hotel if you can because there are plenty of other better hotels in London for sure at affordable prices 
 Not much really