 The check in clerk was very abrupt and did not fully explain that he was taking 100 per room for 3 rooms as a security deposit which was something I had no prior knowledge of which could have affected me if I did not have this available on my card Also we requested high rooms but were told on our booking we could only have low rooms We did feel slightly like 2nd class guests as we had not booked direct 
 The staff were excellent and overall the hotel was fine would have liked rooms close together as we requested but as the hotel was full this was not possible 