 The twin beds were horrible I got the worst backache our last night in London the mattresses sunk in the middle and were more like a cot than a decent bed The staff at the check in desk and in the dining room were not fluent in English The dinner menu was extremely limited and expensive And there was no British beer available 
 The buffet breakfasts were delicious every morning the baggage concierge was helpful location is on Buckingham Palace Road and backs onto Victoria Train Station which is convenient to Boots and WHSmith for newspapers magazines Rooms are extremely tiny and the bathrooms are teeny as well but very clean 