 For the 185 for 2 nights a Breakfast included would have given far more value to the deal As a friend of mine was staying in a hotel in Russel Square slightly cheaper but breakfast was included in price For me that was a big let down I do not think I would book with Novotel because of that clause 
 The attention of staff at reception was great having staff like that at the front of house is a bonus for any business Very helpful and welcoming any questions or requests were attended to which is value to all customers again a bonus to the hotel great staff Don t forget to give them the applause for the good job the do 