 No handbook in the room to tell us how to Operate the light switches get wifi work the tv No info re where we were meant to go for breakfast and the times Would have been nice to be provided with menus for the various restaurants in the hotel 
 Loved that we we were allowed to check in early Lovely clean and modern room and bathroom The staff followed through with their promise of a a very tasty and beautifully presented cake for my cousin who was celebrating her 40th birthday Nice view of the Thames Very welcoming and helpful concierge staff Great location if there for an event at the O2 