 More flexibility because of my mistake in double booking I have been charged and debited inspite of several horal and written promises from booking com staff by more than 400 GBP which is totally unfair I still hope you can help me out from this horrible situation to show my loyalty to the hotel I upgraded my reservation to Club level with breakfast I was staying in this hotel already for 6 or 7 tomes before 
 Breakfast perfect room kept clean staff at Guest Service extra helpful Tommy 