 One particular staff Xavier who handled our check in was particularly rough I asked him to lower his voice we were a group of 12 coming in from Los Angeles a long flight and his impatience was palpable When people are in the service industry they need to add on an extra layer of courtesy and respect especially for traveling passengers We are a well traveled family and aware of the European regulations with respect registration His tone demeanor voice nearly yelling was not appreciated I told him twice in a stern voice to lower his voice And his response was to say that was his normal tone of voice Fingernails dirty appearance unkempt were things I also noticed about him That man did not want to be there 
 The location of the hotel We had previously stayed at this hotel in 2012 and specifically chose it for our return trip because of the location and overall appeal In 2012 we took 3 rooms in July 2015 we took 4 rooms 