 The staff were very rude throughout whole stay Did not get a warm cookie upon check in Staff were shocked when I asked for extra towels even though the cleaner left a message saying that if we need any towels the reception counter would be happy to help but they were not Reception give rude and unpleasant looks whenever we entered or left the reception hall and made us feel unwelcome Tried to overcharged by 50 pounds and then tried to overcharge by 100 pounds that was never stated while booking Had to make sure I didn t get over charged Restaurant was overpriced as was room service There is not much in location around it 
 Close to underground 