 When I came I want to pay and since I had euro instead to change me on the rate of the hotel they give me a card and send me on purpose to The Worst exchange on Oxford street and for 960 I received 565pounds instead of 823 257 Less After one week of conversation with all staff one of the manager mr Tony was kind enough to recalculate to The hotel rate and refound me 132 half of my lost wach out And if you see 2 receipts s cause the hotel was 502 and after first exchange the amount was not enough to pay The hotel 
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