 Room was booked for 2 adults 1 child assumed this included the roll out bed as our D is 7 When we got there Hilton paperwork was for 2 adults only and they wanted 30 extra for the extra bed Refused to pay any extra as my email confirmation said 2 adults 1 child They downgraded our room to family room with 3 beds Room was tatty and old windows were very dirty bathroom was moldy and small Had trouble getting in the room with card waited nearly an hour as queues were large to change cards only for them not to work again Missed most of the evening and dinner reservation Man eventually came up to room and told us we were doing it wrong you have to have a knack with it We spoke to next door who were having same problem and they were made to feel it was their fault as well TV had a bad picture and not many channels Won t be stopping at a Hilton again ruined our weekend 
 Breakfast location