 Reception staff were poor on handling booking room wasn t ready when got there wasn t pre warned about 30 deposit prior drinks receipt was opt in tip however wasn t previously told this they just assumed Bed very uncomfortable executive room was poor value for money small had balcony but apparently wasn t allowed to open door Bathroom very basic Tried to charge us for minibar when didn t even use it tried to take money from credit card without checking first Executive lounge continental breakfast wasn t very nice hash browns were dry and barely warm Plug near bed was faulty No window to open for fresh air Extremely disappointed Would not stay here again even if we was paid to and very unhappy about spending close to 200 for a room when I have stayed in 30 rooms that are better 
 Security staff sky bar staff and night manager we couldn t fault 