 The receptionist could not find my booking I even gave her my mobile to look at the email She then asked me for my passport I thought this was odd given i live in the uk and am british i have never been asked for it before in any other hotel i had seplt my name correctly and she had the email then she looked and remarked my name on the booking was the other way around not sure why this has not happened when I have booked before using this service not sure what the receptionist was up to i had a busy evening planned and had friends waiting
 almost everything