 My room number 353 was very much in need of refurbishment the brown carpet was both ugly and dirty looking and completely off putting also the mattress was lumpy and grossly uncomfortable obviously should have been discarded years ago As a matter of fact a most unfortunate experience and personally one could say equivelant to a 2 star hotel 
 Staff very courteous and helpful The gentlemen on the customer services left luggage etc were so helpful with boarding pass help and general information the lovely Ricardo on reception he is such an asset to the hotel so professional with his approach to a particular issue he deserves special attention 