 Check in is pathetic this is the 4 th time we have used this hotel because of its location and the check in experience just gets worse This time we arrived at 3pm and finally got our room at 4pm The safe didnt work reception said they would be up to sort it in 5 minutes and 45 minutes later they still hadnt arrived another phone call to get some response The pool area is very tired all the flagstones on the floor move very dangerous The shower head put water everywhere except over you and anything you used in the room like water milk or coffee was not replaced the next day Certainly not 5 star standards 
 Great location