 We visited at Christmas New Year and most dining options in hotel were closed Shower temperature a bit temperamental I asked to be given or sent info about membership loyalty several times Was promised an email several times Still not received Seems odd that this can be so hard to get right Odd issue with tv schedule being out of sync with real time has been an issue for months years Bed side lamps a bit broken loose 
 I d rate it more like 9 10 overall Love this location Good for appointments in the city or north east of London Also good for shoreditch spitalfields brick lane etc But also really easy to get to all other major attractions in the West End Hotel is really modern stylish and feels pretty luxurious albeit relatively basic Dining options are great but mostly closed on our visit But even Eastway serves very good quality food Free minibar always nice non alcoholic Good quality bed and bedding 