 Staff mistakenly charged my bill and I am still waiting for their refund Booking com has been in contact with them for this matter Really appreciate Booking com s assistance The lift in the hotel is very old and slowly And it s very shaky and quite terrifying Bed is ok standard and comfort But the air con is so loud that we had to switch off while sleep Swimming pool receptionist is very nice person but not smart enough and apparently lack of experiences of good customer service More training needed 
 Restaurant is good Italian Restaurant staff very helpful and friendly Food portion is huge and so worthy on the price 