 Nothing
 I arrived very late after midnight and was stressed out after delayed flights and delayed trains Was welcomed by a lovely friendly lady at reception and was immediately de stressed when she informed me that her manager had upgraded me to a riverside balcony suite She also agreed to kindly give me a late check out which really made my stay as I could chill the next morning after arriving so late these little things like late check out where possible and upgrades where possible make all the difference and make a guest feel like they are being spoiled Also the leisure facilities were top class Didnt have a chance to check out the bar and restaurant this time but I m already looking forward to next time I stay thanks guys 