 On arrival no one was on the door I had to ring and ask how to valet park They said pull up to front someone will be waiting No one was there I had to jump out my car get someone Checking staff were not very welcoming and it took long time to check in I pre arranged for a cake and champagne to be in my room this was not done and I had to chase again staff not very happy to help My air con was not working I called reception again sounded like it was a real effort to speak and normally I call down they know my name and room number which is always a nice touch not this time I had to say my room and name There were 4 of us and only 2 of everything inc champagne glasses when they finally brought it up Checking out was long Concierge unhelpful and grumpy Breakfast staff again miserable unhelpful I have stayed in Waldorf in Orlando New York both out of this world experience this was just a huge disappointment I have a suite booked for 18th of Dec I will be cancelling this and staying elsewhere 
 Location was perfect for covent garden