 The lack of a decent early breakfast when I was advised by a manager the day before the Ride London event I was riding that a good breakfast could be brought to my room and I could if wanted even order a hot meal This was not I understand an option and I had to remind reception that at the agreed time of 4 45am I had not received my breakfast which arrived at 5am and was a poor takeaway I had said before that I had to leave by 5 30am for the start of the event Bearing in mind that a large number of other riders were staying at the hotel I paid for a full breakfast for that day and I received no discount On one morning I went to get my hot breakfast and my table was cleared away and it took a few minutes to get my table re laid and a new pot of coffee brought I think the default milk on the table at breakfast for health reasons should be semi skimmed not full fat I had to ask for the lower fat option 
 The big bedroom and very comfortable bed and the facilities available The parking on site but I think the cost per day is a bit high The helpfulness of the staff in general The good location of the hotel for getting to the West End 