 The customer service was really bad On arrival I was told I needed to pay an extra 100 on top of my bill I had enough money for the stay and I was not aware of this extra costing This left me with 40 for 2 days in London which doesn t get you very far I also had travelled from Ireland so I was left with very limited funds as a result I was then asked to pay again in on check out nearly a total of 800 which would have been the equivalent of 1 000 I refused to pay this as the money had already left my bank account and was charged to the hotel I was told that the first payment was in fact a pre authorization and I needed to pay the full amount again and the pre authorization would be released which can take 3 30 days to come back into your bank account I refused to pay as I would have been left with no money to get back to the airport or pay bills Rooms were small I booked a double bed and I was given 2 single beds Beds so small I fell out of bed 3 times Last night of stay I could hear everything in the room above me from going to the toilets and baths Construction nearby and I was woken up before 7a m I posted a review on Tripadvisor and I was told that the double payment was protocol for debit cards untrue as I have booked hotels before in UK and I never had this experience I was told I should have been grateful that so much thought and security was put into my booking I was also told it was booking com s fault for the room I got and if I had booked directly and not through booking com the experience I went through would have been avoided I was also told I was always welcome at anytime back to the hotel I will never step foot in that hotel again and I would not recommend it I also felt the way in which I was dealt with was highly unprofessional and to blame booking com and to also have stated that if I booked with the hotel directly would have averted all this is untrue Horrible experience and horrible customer service AVOID 
 Nothing 