 We had no keys to the room we had two rooms booked we were unable to come and go from each room as we had to call them to open the room There was no Internet as they said there was a problem with there system We then went out and came back and at 1pm and ask for the keys they had taken our luggage from the rooms without our permission or telling us They said we don t need to go back up to the rooms as they have taken out all our luggage from the room as checkout was 1230 I was disgusted I have stayed around many 5 star hotels around the world this has to the worse ever experience 
 Nothing was very annoyed