 We did have a bad experience while checking in not by the person checking us in but from a rude member of staff called Helen She abruplety came over asking us to turn some music off which we fully understood and did not have a problem with But it was the manor she did it in it felt like she was looking down on us like we shouldn t have been able to stay in the hotel as she stated we are a four star hotel then mumbled she can see who will be trouble 
 All staff bar one were outstanding rooms beautiful and we even recived a little treat box in New Year s Eve We also ate downstairs which was also very nice Would recommended this hotel to anyone 