 We had requested early arrival times and a cot for one of our rooms however we arrived later than planned but the rooms still weren t ready and that was after checking with Booking Com that everything would be ready The cot was in extremely poor condition and too dangerous for us to put our Grandson in We reported the fact to the desk but nothing was done about it We are waiting to hear from management about that issue The shower areas could do with a anti mould and mildew remover in our room anyway There needs to be a sign post directing you to the car park at the rear of the hotel as it took a bit of searching for that s not really a complaint 
 We loved the location for us it was perfect The rooms were comfortable not massive but fine for our requirements The gardens are a bonus especially for the little one to run around safely There is a very useful business suite with computers and Tea coffee available on tap The hotel is next door to the Maritime Museum and a few minutes from the Cutty Sark If you like history then this is the place to stay The underground is just a short walk not clearly signposted there are the ferry boats and river cruises a stones throw away You can use Oyster cards on the trains busses and some ferries The O2 is just 2 miles up the road So a thumbs up 