 room small and cramped no view and tucked away down an isolated corridor Wi fi poor and intermittent Good location and proximity to tube station This kind of failure makes we seriously question why I should remain a member of the Hilton Honours club 
 Very Confused I am a member of Hilton Honour s club and selected this hotel to add to my account On arrival I asked reception staff at the hotel to credit my account They agreed so to do 3 weeks later Nothing registered When I queried I am told that I do not qualify as this booking was made through Booking com Very disappointing communication from staff Unable to resolve via e mail Hence these comments First time I have been disappointed at a Hilton establishment 