 We had a very cold room especially bahroom with not working heater with no option to make it warmer Phones weren t also working in the room and we couldn t call reception We were offered different room from them which was nice touch Other room was bigger but strangely even more colder and our bathroom was near the windows which were poorly isolated so we couldn t get a bath in it I am usually resistant to cold but rooms in this hotel much more colder than any other hotels in London When asked recepto to heaters in our room we were told maintaince guy looked in our room and it was okay Nothing really changed and we just were to exhausted to complain about it more since we stayed there only for 1 night 
 Restraunt and their staff Good food 