 The lack of parking was terrible we drove to the hotel after a show at the o2 after previously being told by a member of staff we could double park we got back to find there was no space for us and was told to use a pay and display 5 10 minutes walk this was not acceptable and at first the staff did not seem to be bothered until we put our foot down and ended up double parking behind another guest the car park must of fitted about 20 cars there we aren t from the area and did not feel safe parking anywhere insecure not good if we were disabled and after a long day walking did not fancy another long walk after leaving our car in the middle of nowhere 
 The room came with free bottle of sparkling and still water and the nepresso machine was really good the beds were comfy and tv had a vast selection of channels bathroom facility s were spot on also although the bad service of parking facility s and lack of communication between staff the staff were very welcoming and friendly