 The fact that when I checked in they said they would have both rooms at least on the same floor but when I completed check in later that night one room was on 4th floor the other on 7th It wasn t such a big deal but after making a point of asking at check in if I would like both rooms to be near or at least on same floor 
 Location was a key factor as we stayed due to going to the theatre on the Saturday Also liked the closeness to Westfield which I didn t realise until there A great concierge service at the hotel that let me leave my case at the hotel as I arrived really early due to the theatre and room wasn t ready not that I was expecting it to be and then the next morning let me leave my case there while I went shopping I didn t use any of the hotel facilities apart from concierge or any of the food outlets 