 Lack of staff in breakfast room Staff more concerned with clearing and relaying tables after earlier diners at 8 15am than ensuring there was a good supply of all types of food and drink The bacon was overcooked and very salty Request for fried poached eggs was initially refused with an argument between waitress and chef however the eggs did appear after about 20 minutes The waitress was very apologetic for their shortfalls Very dark hotel with no natural light in corridors Lift broke down and we were on 4th floor Some receptionists appeared not to be fully trained and for example didn t know about shoe cleaning service advertised in the hotel guide 
 Convenient for city station and trams Staff were both friendly helpful and apologetic A free minibar no spirits was stocked daily although we did not use to the full 