 We were attending a wedding nearby on this occasion and so my requests of the hotel were a bit more critical than usual particularly early check in so that we could change in preparation for the wedding At check in approx 2pm I was told that early check in was not available The receptionist s response to my suggestion that they should at least have communicated this to me ahead of arrival was that they had no record of any of my requests I have been using Booking com for many years and this is the first time that has been claimed I am inclined to doubt the accuracy of that statement therefore Thus very poor service from a four star hotel 
 Large hotel originally I believe an old warehouse but an impressive modern conversion Big plus is on site car parking at not unreasonable cost for London 12 from memory I think Generous size bedroom although the en suite was compact to say the least everything was in there though so no complaint overall 