 the staff was rude and they did not speak fluent english Unbelievable for a London hotel close to Hyde Park Especially the Spanish girl in the reception could not understand words as outstanding and remaining in order to explain us the situation with the bill When someone works in a reception should be able to understand and speak the international language and not to be rude with the customers that pay him 
 I chose the hotel due to the location in the end it was the only good thing 