 Had amended booking but they didn t have the amendment had to wait for reservations to confirm even though I had proof restaurant far too small had sittings for breakfast so had to book time but they still couldn t accommodate us at the time and there was no room to pass tables Walls thin could hear all toilets flushing and showers running from above below and either side 
 lovely hotel great to look out on to hyde park and walk through to the centre of London staff are polite but don t have authority to rectify things just explain politely that is policy