 First gripe the TINY lift My daughter refused point blank to get in it with me and our two suitcases to be fair it would have been a tight squeeze We actually only ever used it going up to our room on the third floor with shopping we always came down on the stairs BUT it is vital for those checking out for bringing heavy luggage down to reception I found that in the mornings it was often blocked with individual guests using it to go down for breakfast while other guests were left waiting on landings with luggage Second gripe breakfast Breakfast was included in the deal I got for our stay so this gripe is NOT personal and to be honest we decided beforehand to have breakfast each day on our way to whatever attraction we had planned most in London open at 10 00 The hotel breakfast is a continental one and this is advertised as such the dining area is small and there is an obvious rush hour at peak times so I would be very annoyed if I actually had to pay for it I would go down between 07 30 and 08 00 and just take an orange juice and coffee to the bar to read the news online many times there were people complaining about the wait to get tables or the lack of food when they got there When in London you are never far away from a proper English breakfast for a very reasonable price Location was what sold this hotel to me 
 Fantastic location 5 out of 5 so close by foot or by public transport to many London attractions Across the road from Hyde Park 30 min walk nice relaxed pace to Oxford Street or Harrods 30 min walk at a slightly faster pace to Madame Tussauds Bus to London Zoo right outside the door Tube and bus station Lancaster Gate across the road Rooms are in need of refurbishing for sure but the beds were comfortable and the bath towels were so big and fluffy I have had worse in some 5 star hotels The outdoor terrace is beautiful really nice and sunny The bar is small but well set out big screen TV and a wide choice of drinks The staff were for the most part very polite and helpful it can get a bit manic around 10 00 11 00 when load of people are trying to check out at the same time and also around 15 00 with check ins We stayed for three nights so I witnessed this on arrival and on leaving but that is to be expected Otherwise the staff were excellent providing help with directions maps tips and tricks and they are very accommodating for holding baggage for arriving before the room is ready guests and those who have checked out but want a last minute shopping spree without dragging large suitcases with them 