 The air conditioning made strange noises and was not effective enough The hand basin did not drain properly and leaked onto the cupboard underneath it Both easily remedied and did not detract from the experience Considering that our luggage never arrived at the airport and we were without any clothing for two days the manager on the day of our departure missed an opportunity to take advantage of an exercise in good public relations by demanding 28 euros to do some laundry four small pieces for us The rest of the staff were extremely sympathetic and supportive and he spoilt it by being so small minded Perhaps he should go back to hotel school to learn that small acts of kindness under extreme situations can go a long way to creating a lasting and positive impression This comment is really NOT about the 28 euros its about the principle Especially knowing that a survey would follow What an asshole 
 The staff were terrific Helpful and particularly pleasant at all times The late afternoon complimentary tea and snacks is a very nice touch