 Staff at the desk seemed helpful but at the same time quite rude One of the receptionist was annoyed by us clarifying issues and repeating the question as well as complaining why we asked to call the red bus information desk if we were not fully decided on the tour We strongly recommend Best Western to train their staff on patience and courtesy with the customers As for the rooms would have been helpful to have robes slippers and tooth brushes in the rooms 
 Location rooms facilities all very good We were 2 families travelling with 2 infants and were upgraded to deluxe rooms 