 Staff should know traffic and time to the airport and taxi s availability You do not need to call and wait for the taxi for 15 minutes if a bunch of them are waiting behind the building if not known to the guest No great views because of the building being build in between other buildings 
 I liked Extra services in the hotel such as gym laundry and dedicated room for luggage and always topping up soaps etc in the bathroom and a very warm welcome chocolate etc 