 Before we arrived I requested an upgrade to a club room and I prepaid There was a lot of confusion at reception eventually got a superior room on the 4th floor I tried 3 times to correct this but gave up I had a look at the club lounge and it was definitely not worth it in any case I can t comment on the club rooms I received some credit back when I checked out which I appreciated Very bad wifi connection in the room Breakfast buffet was average but a 4 star should at least give you an option to order freshly cooked eggs I would not use this hotel again 
 Stay here if you want easy access from Heathrow and it is close to the tube station Room spacious and beds very comfortable 