 We enter the hotel 2 o clock in the night me and My college get a room with double bed that was not the request We come down to sort it out the straff send us to a temporary room and guess What There was a woman sleeping in the room when We entered UNACCEPTABLE She became angry and we were so embarrased I wanted to leave the hotel immediatly and refund My money The hotel arranged a room on the fifth floor and guess What happened next The shower was not working It felt useless to contact the lobby Every 5 minutes I was at this moment super disapointed The next morning we went to explain that I felt disrespected with How everything was going and I had paid a lot of money for 2 nights We got upgraded by the restaurant manager a lovely room with a view Fruits and champagne in the room we got access to the excecutive lounge and spa as compensation We were satisfied a couple of hours until We noticed that the room was like a sauna during sleeping time I was exhausted and had no energy to Call the staff I have astma so I Did not get so much oxygen I could not breathe during the night I just gave up Because there was ALWAYS something that was not working We got compensated with 9 euro discount for massage and late check out Even through i am Very Happy with the manager i am Very disappointed with the hotel and the lack of professionalism I feel like I have been robbed on the money I had so much expectations but I had a horrible experience with this hotel It is supposed to be 4 hotel 
 The breakfast was great the restaurant manager and the manager Diana were Very kind and Always tried a better solution for us 