 Reception staff were pretty rude to be honest on check in not very helpful and kept demanding i show Identification which i provided but when i asked what it was for nothing was offered as an explanation I asked a couple of questions but could not get the receptionist to understand me No tour of hotel or facilities were offered nor breakfast The couple next to me seem to of been offered allot more than my party I traveled with my Mum who is 71 and this was her first time staying in London I have stayed with my Husband many times but this was a first at this hotel I would not stay again based on the service or lack of Hotel was clean and there were plenty of towles etc other than that there was no service at all
 Clean room