 You come to expect reception staff to give you a very brief explanation of how to get to your room For example you ll find the elevators here go to x floor take a left etc but this was missing It s not immediately obvious that you need to scan your keycard to activate the lift either After a days flying not having to think about these things would be a nicer touch 
 Best Hilton hotel I ve stayed at Normally it s a brand associated with tired and dated facilities in need of an overhaul but this new Hilton in Bankside addresses those issues 