 The water wasn t very warm and neither was the room It was my partners 50th birthday which I mentioned to staff several times but no one wished him a happy birthday Didn t like the addition of a service charge Very embarrassing to ask for it to be removed and an additional 20 added to our meal Also we paid for breakfast by purchasing vouchers however my partner was extremely unwell and didn t eat anything from the buffet I was told bluntly no refunds This seemed harsh and upsetting 
 The deluxe double was tiny and after complaining I was offered a complimentary upgrade Thank you 