 I didn t like the staff that I spoke to they were rude and very unhelpful as I was given false information at the beginning of my trip about payments I had supposedly made I was then phoned at very early in the morning to be told that I had to pay the payments Being unaware of this the night before I had taken the little cash I had left in my account and spent some that day and night I didn t have enough money in my account 210 to pay for the 2 nights off my card or in cash as I had spent money before as I went out for a planned meal I had trust and faith in the staff as I should that they had taken the payment out of my account so I didn t check my bank account After I bought this matter up with the manager she told me it was my fault and that I would no longer be able to stay meaning that my whole trip to London was ruined and I couldn t stay in the location I wanted due to other hotels near by being full I was very upset and disappointed by the lack of respect I was shown and the I don t care attitude I got from the manager What happened to the customers always right 
 I loved the room as it was exactly what I asked for when booking Location was perfect and facilities were more than pleasant The value for money was great as breakfast and pool facilities were included 