 Apparently the hotel had a maintenance issue the night before our arrival which forced them to cancel our reservation We did not get their message until we arrived at the hotel They told us they had made arrangements to stay at their sister hotel and that our room would be ready when we arrived there To their credit they offered to pay the cost of the taxi to the other hotel and also include breakfast the next day However when we got to the other hotel about 40 minutes later our room was not ready And the Shaftesbury had not called them to let them know we were on the way This resulted in another 30 minute wait until we could get into our room This does not sound like a big deal but since we only had one night in London we lost more than an hour of the time we had 
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