 The hotel held 700 of our money for 3 4 weeks while we were travelling We contacted our bank who informed us the hotel had taken it from our account as well as charged us for the hotel We asked the hotel to fix this immediately yet they didn t We were unable to use these funds while travelling and when our holiday was over and had returned to Australia we had the money returned Very disappointing accounts management from the hotel and a stay we ranked as 10 10 Mercure Amsterdam please improve on this service for future guests 
 It was an easy process getting from airport with the shuttle bus which took 10 15 mins The hotel is surrounded by beautiful park lands and water ways to walk jog bike ride swim or have a picnic The bus station is out the front and takes 20 25 min to get to canals in the city center Free bar service in room was a treat Also breakfast was nice If booking room ask for view over the park rather than the freeway 