 We didn t appreciate a new staff member raising her voice to tell us our card was declined Turns out the card wasn t declined at all She attempted to charge us 4 times and thankfully one of the cards she attempted to charge she was told not to use it bounced as it had expired however she did successfully take 2 amounts out of my boyfriends account The staff were not very helpful when it came to this issue one staff member telling us she didn t know if her coworker contacted visa and didn t seem too bothered to help when I insisted she did check Thankfully there was a lovely staff member graham I believe can t recall his name who helped us after previously dealing with 3 other staff members It really soured our trip granted these things happen but the way it was dealt with wasn t what you d expect from such a hotel 
 We enjoyed our stay at the hotel It was so comfortable and very luxurious in parts The bar was a lovely treat to return to in the evening after a long day exploring The bed was lovely and comfortable with plenty of room for 2 and the room itself was smaller than imagined but had nice touches like the rain head shower and the heated mirror so it wouldn t fog up Breakfast was delicious and there was such a great spread 