 I booked a twin room and this was acknowledged by reception when we checked in However they had to make a call up to housekeeping to check if the room had been setup as a twin it hadn t Reception told me they often don t make up a twin this until the guests arrive so they can confirm if that bed arrangement is actually required This isn t efficient as I had to wait for the room to be fixed They could have called me to confirm before I arrived or trusted my booking and set up the room as a twin if it s wrong that would have been my mistake 
 The location is excellent Very close to the tube theatre land and all the sights Buckingham Palace is a stone s throw away The area is lively lots of good bars and restaurants and felt very safe 