 We arrived a little early just after 2pm and were told the room wasn t quite ready and to get a complimentary coffee whilst waiting Fine but it wasn t ready until 3 40 Housekeeping knew we were there at 2pm so this was not acceptable especially at a so called 5 star We were given a voucher for 5 off lunch or 10 off dinner to compensate not off breakfast which might have been usable We had a King Room room 904 the carpet was dirty the pillows were flat and hard and the shower was over the bath in a huge bathroom English breakfast was 25 we didn t bother to stay for it We may have been unlucky with the service but we have stayed in hotels all over the world and this hotel was probably the most disappointing On a positive note we had a lovely view over Kensington Palace from our room We wouldn t stay there again 
 Location is excellent on the edge of Hyde Park and a few minutes walk to the Royal Albert Hall 