 We had a small double room as we were out most of the time Despite there being 2 of us in the room we only had one set of towels in the bathroom Eventually found a second set in the wardrobe but every day they were returned to the wardrobe not left in the bathroom Also only 1 bathrobe which we didn t use anyway so only a minor niggle The tea coffee making tray only contained Green or Earl Gray tea and despite us asking for normal black tea this only happened once Also on 2 days we received tea leaves not teabags difficult without a teapot Also never enough milk for 2 people 
 Location was excellent close to tube station and within easy walking distance of lots of main London sights The staff were helpful and friendly Breakfast buffet was good Bed was really comfortable and shower really hot and powerful 