 Execute what they manager would promise 
 My suitcase was lost due to the British Airways IT issue The front desk turned away my bags the first time I had asked them to hold it as I was a student during the day Every day afterwards they said We will send a courior and it will arrive the next morning That was from Monday morning until today Thursday The tomorrow arrival is all they have responded to when ask when my clothes will arrive EXTREMELY POOR SERVICE when the unexpected occurs One woman at the desk was extremely rude 