 Staff are curt to the point of rudeness at checkin Appear to have a preference for dealing with business suits rather than tourist guests although guests must be well healed to stay there Appear to have less than adequate English skills We requested a room after 7 days stay and were returning 2 weeks later for another 3 days Clearly no attempt was made to address this Just told the hotel is full sir Room was very hot and stuffy Windows only open 10 centimetres Bathrooms could have been cleaner especially the toilet and ice machine on most floors not working 
 Great location to be so close to Trafalgar Square Coffee good down stairs Ice machine and cool water dispenser good Easy walking distance to Soho and Convent Garden 