 Arrived at 4pm after a long train journey from Scotland to be advised our room was not quite ready We were ushered through to the Rivoli Bar where they served us a complimentary pot of tea The issue was we had an appointment at 5pm and this delay seriously impacted on our promptness for this meeting Told our room had a good view of Green Park when in fact it had a partial view of the park and good view of noisy Piccadilly 
 Staff were attentive room was clean and comfortable 