 Food in the Grand Imperial restaurant was truly awful Tasteless and not good value My main course of chicken with sweet basil etc was actually burnt Very disappointing Staff were indifferent apart from Magdella who was friendly and entered into conversation Window got stuck and ended up hearing all of the announcements from Victoria Station from 5am Not helpful when you ve an early start 
 Friendly staff Mohammed in the brasserie was very helpful and allowed me to prepare book a table each morning for a couple of business meetings I had Consierge was friendly and helpful 