 I came off the flight from New Jersey and the room that had been booked for a few months was not ready The stwff then attempted to change rooms twice first time the room had another occupant second time the porter and I entered the next room and there was some mine sleeping in there Then I was told that my room would not be available until 4 30 pm I had flown overnight from New Jersey and it was 11 30am So had to find something else to do when I was exhausted They did offer for me to shower in the spa But I really wanted to sleep The room however was upgraded due to the problems that I experienced After that everything ran smoothly The stwff make the most effort to make you feel welcome The location is perfect as its so central 
 Loved the size of my room the comfiest of beds and the most quietest of rooms I felt very safe as a single woman traveling to London