 This is a huge hotel and there are many tour groups staying The reception and guest service desk concierge are understaffed I had to wait for 10 minutes to check in and another 10 minutes to collect my suitcase I left at the guest service although there was no queue When a large group of guests arrives waiting time will be extraordinary They charged 40 in addition to the room charge on my credit card without telling me I know some hotels request pre authorisation for a certain amount to cover additional charges during the stay but normally they tell me before doing so Charging customers credit card without notifying them is not a good idea They didn t give me a invoice receipt at the check out I assumed they would email me as some of the hotels recently do again they normally ask if I want a receipt emailed or in paper However I was later on told when I called the hotel to enquire about the unknown credit card charge that they wouldn t email a receipt unless I specifically request it That means they wouldn t give you a receipt unless you ask which is unusual and rude Their complementary wifi was slow and you will possibly have to pay for a faster connection if you would like to do some work or watch online video The room didn t have an available socket around the desk or bed so I had to work on my laptop on the TV stand which was inconvenient 
 Good location 3 minute walk from the High Street Kensington station The bathroom had a bathtub It was clean and the shower had a good pressure of water Free wifi 