 Sadly the spa facilities were terrible There were no towels available to us when we checked in And these were only provided after my wife asked the attendant to bring some to us as soon as possible which she did do The changing rooms were untidy and dirty There were wet dirty towels left on floor and bench Empty plastic cups half eaten food and general rubbish In the female changing the spin drier for swim wear was not working We both felt very self conscious as we had to go down 2 flights of stairs in our swim suit shorts and no towels for modesty Then there was back to back swim lessons in progress with a line of parents sat on chairs by the poolside the pool is very small staring at everyone The hot tub was great though 
 Perfect location for the O2 Our room was large and had a fantastic view over the Thames The complementary mini bar was a lovely surprise and we loved the availability of ice on each floor Our room was missing an extra towel and robe which I had to ask housekeeping for as she was servicing another room She was very helpful Check in out was a breeze Loved the late checkout of 12noon The hot tub in spa area was great Hot and powerful Breakfast was epic The choice was good but the clincher for my wife and me was that it was lovely and hot and eggs made fresh to your preference Excellent value for money Sadly lacking in the spa area 