 the shower faucet kept falling off the water went every where over the floor bathtub floor was very slippery even when we used the rubber mats My daughter did slip in the bath shower tub Had to ask for more towels on the first day because there was three guests in the room The lift was broken but it was eventually repaired we had to walk down 12 flights of stairs no problem with that but the signage saying the lift was out of order was slow coming 
 The beds were very comfortable even the pullout sofa bed The room was clean Plenty of teas coffee and milk but no third cup 