 The lift broke while we were there on the day we left we had to carry our bags down a very narrow staircase it had lots of issues during our stay my sister was on level 3 my boyfriend on 5 the lift often wouldn t go up to 5 from 3 not a big drama but slightly frustrating 
 Such a convenient spot close to public transport and walking distance to lots of great food places Hyde Park friendly helpful staff It s the third time I ve stayed at the hotel and would certainly stay again 