 Had a very bad experience at the spa it s a 5 star facility and I would expect a top notch massage My therapist was very inexperienced and it felt like she was always working an inch or 2 away from where the pressure was supposed to be She failed to change anything despite me asking 4 times to adjust the pressure and on top of that was sniffly all the time and wouldn t blow her nose when I asked Instead of enjoying it I kept thinking I should stop the treatment and leave without paying because it was just unacceptable It was truly a horrible experience I gave this feedback to the management but have not heard anything back 
 Strong wifi I could work with no problems Good location right by Piccadilly Circus Fantastic beds main reason why I return to Sofitel The room was very comfortable the bathroom very large Generally helpful and courteous staff 