 My key card stopped working and I was locked out of my room twice It was all resolved within 15 minutes each time but it was annoying especially on the second occasion when I was due to leave within a short space of time Also there was big problem with the water when I was there On the first night I couldn t have a shower at all when I rang reception I was told that an engineer was going to sort it but the problem was still there all of the next day with a lot of rattling in the pipes I understand that this happens but the communication of the problem and when it might be fixed could have been communicated better even with a note underneath the door to guests 
 Nice breakfast and a handy location for the conference I was attending The room was nice and the staff very friendly 