 Some of the staff were rude and unhelpful Swimming times for the kids not great only allowed to swim between 10 12 2 4pm so if they wanted to swimanyother time not allowed despite being accompanied by parents On our last day it was disastrous phone and Internet in our room did not work even the water pressure was low could not have a bath had a Luke warm shower Complained to one of the managers who told us there s not much he could do offered no explanation until later on when we spoke to the duty manager who said the server was down but did not make sense as there was internet on the other floor and reception 
 Facilities great great pool and spa location great due to close proximity to the train station walking distance The duty manager on the 16 07 forgot his name was great we had some privacy issues managed to resolve them and upgrade our room which had great views of the gerkin and tower hill bridge 