 Lack of conversation and greeting upon arrival Also some trouble understanding what was being said as he has a strong accent but also spoke rather quiet just made it a little difficult Shame in the spa there is no pool water baths whirl tubs Some form of sitting and relaxing in water There could have been some more taxi info about getting to the o2 arena available Costs about 17 to get there by taxi 
 Lovely woman working in the bar Sunday evening very friendly and polite She advised on which cocktails and new what was suited to the taste I was hoping for came back with the best cocktail ever Live singer was great Room was spotless Lovely sized bed and everything you needed was there Great view of the o2 arena 