 the service level is not 5 star Over a stay of a single night we were given the wrong room Then I left my bag to be placed in the room when it is ready been asked not to take a tag have not found the bag in the room and after calling someone brought it but insisted for a while that I show the tag that I wasn t given When I said I expressly asked about this the guy said Oh I believe you WERE given one Then a few minutes later I got a call from someone else asking if the luggage was in the room This is only over the course of one day Ths SPA is pretty but only has a steam room a nice one No Sauna or pool 
 The hotel design is amazing Nice room but we had the upgraded one 