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 We thought that the friendlyness of every employee was 10 out of 10 From Arhmed the door man to Vera on the desk checking us in very professional We have stayed in various London 5 star hotels but this is a must the overs are in a league below We was given a up grade to a fantastic suite and we are property developers so our expectations are high And the Rolls Royce drop of is very nice touch Great gym as well Matt Harding