 1 i book standard simple large room facing garden but was upgraded without asking and got room facing the street and room which was divided in two floors facing ugly stairs to the second floor of the room bed the stairs took most of the space of the room and was leading towars sitting area living room with extra WC above our head very strange and useless design i went to reception and ask to change it back for the room i book simple looking facing garden or wall from the bed butt it was not available 2 at the bar i ordered champagne they did not have it believe or not in th emiddle of London they can easily went ot the store and purchased one another couple ordered champagne too same disapointment so ordered dry white wine it was out of stock ordered beer on the menu out of stock so 3 items i ordered were out of stock 
 location easy to take cab to the airport but another hotel i stayed had much better service and more pleasant staff