 1 No phone in room 2 No sauna or steam 3 Neither mentioned at check in 4 AC not working 5 Bed not made 6 Promised heater and brought a duvet instead 7 Came downstairs 4 times in space of an hour between 10 11 8 Made to wait 40 mins for a heater had to chase twice 9 Room generally not cleaned to standard expected e g Didn t take dirty cups and didn t replace 10 Pubic and normal hair in the bathrobe
 Nothing awful stay and am in negotiations with management for full refund Disgraceful service and still very angry at the overall experience