No Negative
 The staff were AMAZING everyone was so kind and helpful from the first employee who checked me in a very nice Italian young lady at the reception to the lovely staff in the dining room a young man from Manchester also the young lady from Spain who checked me out My room was sparkling clean even though it was small if was so cozy with coffee and tea a small fridge and a great selection on the flat screen The breakfast was delicious with a large selection of hot and cold items Also I loved the location of the hotel so convenient from Heathrow restaurants and to museums I normally don t like to stay in the same hotels but I definitely will stay at this establishment on my next trip to London 