 The front office staff was not friendly Our room card keep being de magnitized The beds were highly uncomfortable and small for Holiday Inn standards Bathroom was very small Very few amenities in the bathroom Only soap and shampoo too low for 4 standards OK London is an expensive city but for the rates we were expecting much better service And no free wifi in this day and age unbelievably unacceptable 
 The situation of the hotel is central and nice The concierges and regular breakfast hostess was very helpful and nice 