 1 Me and my friend got a twin room instead of a double room as requested but maybe they did not have any double rooms available This was not a problem 2 The central heating did not work at all It was a bit cold at night and especially during the first night even if we covered ourselves very well with the blankets The hotel should investigate and repair the heating system 3 Someone tried to enter our room on one of our first nights by pushing it claiming that he had the same room as ours I saw the room carton handed to me by him under the door I calmly replied that he should talk to the reception and I shortly reported the incident to the reception myself I received a call from the receptionist that she noted down the room number wrongly but she gave the man the right key card obviously not to our room This should never have happened 4 There was a problem with my card details on Booking website Unfortunately the woman who replied to my e mails did not express herself in English properly and me and my friend thought our reservation was not valid fixed and we could end up without any accommodation just a few days before arriving in Vienna Afterwards I understood that my nonreturnable reservation was indeed firm and I entered my card details one more time It seems that these details are erased from a reservation after some time and the hotel did not take my money the moment I booked The trouble was that the hotel requested those details a little too late The staff should pay more attention to Booking website regulations and inform the clients in a clearer manner regarding their reservations 5 The daily cleaning did not include sweeping the floor Bits and pieces left over from us were still there at the end of our stay 6 I was initially charged for parking for one of our nights and I reported not using it therefore I did not pay it in the end 7 A tall lamp in the room had its power cord cut and was unusable 
 1 Me and my friend had a warm welcome on our arrival Thank you very much 2 We received a room on the 6th floor as requested an upper floor but not the last one 3 The room was quite large and it included armchairs a sofa and an extra table 4 We liked that we had a refrigerator and a kettle for making tea which was not included in the presentation 5 Every item seemed new and perfectly clean spotless 6 We had a nice view from the window 7 We had good quality items in the bathroom 8 The twin beds were absolutely comfortable 9 Nice welcoming chocolates on the table 10 A place for storing luggage at the ground floor 11 Sufficient number of electric sockets more than in other places 12 The breakfast was served at convenient hours It was extremely varied and we could eat very well on every occasion but it was not changed from day to day That was not a problem 13 The WiFi Internet worked quite well in the room to my surprise 14 The swimming pool that is free for all the guests 15 During the last night in Vienna on a Monday I needed some help with finding an open pharmacy drugstore at not quite a late hour The receptionist a man different from the woman who welcomed us was helpful and directed me to a 24 hour drugstore in the neighborhood after I had struggled for 30 minutes in vain to find one or at least a shop selling what I needed on foot This must be one of the few downsides of Vienna You cannot expect an ordinary shop to be open at 8 30 PM in the weekdays I find this unbelievable If you come to my country in a big city expect to be able to buy the simplest things close to midnight on weekdays I wonder how do the Viennese cope with a medical emergency at home if by accident they forget to stack themselves with basic medicines 16 The English spoken by the staff was very good 17 The hotel management responded in a timely manner to my e mails 