 The staff told us we could check in at 3pm and we waited to do so then when we turned up at the check in desks after 3pm they suddenly claimed we would have to wait longer which we were not initially told When we complained they immediately swapped us to another room that was available and apologised though so customer service is clearly very high 
 Very comfortable rooms bathrooms are particularly luxurious Food in the hotel restaurant was of a high quality Less than 10 minutes from Waterloo underground very close to all Southbank attractions 