 Shower design allowed water to spill on to the bathroom floor and puddle up Housekeeping was inconsistent Staff member on the morning of 6 19 gave me incorrect directions to 2 different places Rooms service was very inconsistent The first time we ordered it was spectacular and quick The second time similar item ordered it was like a completely different meal not as good and slow Missing side items condiments butter When we requested these items it took a real long time to get them The first order good day the server accidentally dropped a roll He ran out to get a new one I don t know how he got back so fast but it was less than 2 minutes He left the old roll so I know it was a different one Balcony is small but big enough for a chair or 2 would have been nice 
 Bed was comfortable the view was as promised most of the staff was friendly and knowledgeable AC worked well which was especially important during the major heatwave that hit when we were there 99 40 degrees 60 humidity Lot s of other tourists were complaining about sleepless nights at other hotels with no AC I d give the AC an American 8 10 and a European 10 10 They also have ice machines on every other floor that actually make ice Ice machines are American 7 10 but 10 10 for Europe 