 Disappointed with service in late night bar after shift changeover our bottle held behind the bar in the wine cooler with our room no marked on it was conveniently misplaced and they tried to fob us off with a cheaper drink until I made a fuss Soured an otherwise very enjoyable weekend 
 I arrived with one more guest than had been booked for the room and Reception notified Housekeeping of this within 20 minutes an extra bed had been delivered and set up in the room Excellent service could not fault it 