 The basin overflow was full of bacterial growth and the shower cubicle was similarly unclean These problems are only visible when cleaning teeth or having a shower The shower tiling was also showing signs of coming away directly below the shower taps I would suggest you review your monitoring methodology and instigate a periodic deep clean I wonder if you will actually act on this information 
 Yes the croissants were flaky and the bed was comfortable Your staff were polite and friendly I would suggest a review of management policies 