 We were upgraded to a deluxe twin room on check in which was really nice but I was surprised that this room was very cramped with a tiny bathroom which required updating 
 All the staff we met right from front desk and everywhere else in the hotel were just lovely The free wifi was excellent Breakfast was very good and the dining room was light and airy which made for a very nice start to the day Cleanliness was very good Our hotel room was very quiet and the hotel location is perfect for South Kensington and all surrounding amenities and very convenient to get to from Heathrow 