 Very rude concierge who I mistakenly asked where I could get towels as he was in a uniform on the roof terrace by the pool Instead of finding somebody who could help he just said I dont know I am a concierge ask a waiter The Pool gets incredibly busy and unless you get there super early on a nice day you won t get a lounger or even a chair There is no reserving either or preference for hotel guests I would also say the vibe arround the pool is a bit pretentious 
 The building is superb and on the whole the staff were really nice restaurants good although still experiencing teething problems no gas meant we only had the choice of one 