 I had specifically requested to pay in advance via bank transfer for my clients who were staying Even though I had proof of payment from the bank they still would not accept this and charged my clients again at check in offering a refund when they received my transfer This caused me great embarrassment and when I called to deal with the problem all I asked for was a phone call to update me the following day so this did not happen on the second night But I did not receive a call and again my guests were refused check in for the second time as supposedly the money had not be transferred I only spoke with one staff member who was remotely helpful and unfortunately I do no know his name 
No Positive