 Breakfast service very slow Understaffed No plates available Very limited choice from the breakfast bar The swimming pool was not in operation during the 3 days we stayed in this hotel No explanation was given Just bad service without excuses from the staff The train connection Thameslink did not run at all during 25 26 and 27th of December The hotel staff was not aware Our planned connection from Luton Airport to the hotel did not work for that reason It took finally about 1 hour longer then it was said 
No Positive