 The staff is confused most of the time you don t really get a good answer for anything related to hotel facilities or even tips around the hotel People who visit the bar are treated better than guests who are staying at the hotel and want to geab a drink I didn t understand the 2 hotels concept the spa was on one side the duchess and we were staying in the exchange what the difference also a W should have a Bliss spa it is a landmark 
 The W is a hotel chain that I love i could feel I was in a W even in Amsterdam The rooms are really nice and the bed is so cozy Early check in was a major plus 