 I booked a twin bed room and when I got there they gave me a king size bed with a sofa bed and I had to split the beds after waiting all day long for the staff to come and split them for us this is my 5th stay with this hotel and Iam sorry to tell that was the worst of all staff in the corridors are un friendly at all receptionist are really friendly but the don t do what you ask for it was the worst night unfortunately Iam sorry to say that Iam visiting london next weekend and Iam not looking forward to book the same hotel again 
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