 When checking in they tried up sell the twin room we had already booked for 20 euros per night extra We were told our twin room booking through the website was a request so we should be thankful they accommodated us The room was on the ground floor next to the lift and entrance to the hotel so we were woken repeatedly between midnight and 7am due to the noise We we requested to move but were told that was only possible if we paid 20 euros more and they only had double rooms It was disappointing that no efforts were made to resolve the issue and instead the only suggestion given was to pay 20 euros more to move to another room Whilst they were happy to accept 20 euros more per night when we asked to be compensated for the noise we were told the rate is fixed as the booking was made through booking com 
 Location was good next to the museums 