 Check in took over 30 mins in a Thursday evening Everyone was hit and tired and just wanted to get into their rooms There was provision for at least 6 check in receptionists but only 3 on duty while another sat in the VIP check in doing nothing the queue grow to 15 deep Similar happened when checking out as I wished to pay in cash and only one desk could accept it Room wasn t offered to be cleaned until 4pm which was too late in the day 
 Great location for us using the hotel as a base while my son was having an operation in the Evelina Children s Hospital The suite was a great size for a family of 3 4