 They addressed a relatively minor issue I had superbly I was really impressed by their customer service 
 I really enjoyed my stay The Superior Double was very well appointed The walk in shower was very spacious and the bed was one of the most comfortable I have slept on The staff were exceptional very polite and professional The complimentary pantry at the end of the hallway was a nice touch The free films to watch were really good And the room service food was delicious and the best I have ever had in London I will be returning Exceptional 