 Booked the superior family room got put into a smaller room as our room wasnt ready we were not happy with this as we had paid for a larger room Staff then showed us the room that we had originally booked however this room stank of cigarette smoke I have asthma so it was not suitable for us to stay in there the lady that showed us the room said herself that it was not acceptable and that she wouldnt have stayed in that room either We then got put into another room and got told that there were no others available This room had awful views curtains hanging off the wall electric sockets coming off the wall the mini bar wasnt stocked crumbs on the floor from the previous occupants the ironing board was broken and the room was smaller than what we had originally booked and paid for Ruined the trip which was for my mums 60th birthday and her first time to London We will definitely not go back 
 Lots to choose from for breakfast buffet was being restocked all the time so it was hot and fresh Staff were friendly