 Deluxe Double Room is grossly misrepresented in the hotel s online advertising over a nine day stay my room was never cleaned properly and if luckily the bedding which was old and worn may have been changed 1 time On several occasions I saw the Front Desk Staff engage in quite unpleasant discussions with guests who arrived to find that their booking had to been honoured or those like myself who were very unhappy with the accommodation I was promised an upgrade to a Club Room after 1 night but the Front Desk never followed up on this 
 Yes the Lobby and Formal Drawing Room are quite stunning as is the Theatre but it all stops there