 After a serious problem with the preparation quality freshness of every dish provided for room service meal ordered I was rudely told I should have phoned at each mouthful rather than waiting until the end Truth is I had phoned twice I requested a full refund which was agreed eventually On checking out I asked for the refund voucher to confirm it had gone through No one knew anything about it and I was told no one knew how to apply a refund to an account so they would do that and then send an email confirmation of refund and new final invoice that morning Two calls later I eventually got confirmation at 4 30pm Customer service and personal impact training desperately needed here 
 The hotel itself was amazing and loved its location 