 Staff on reception kept you waiting whilst on the phone having a smoke doing other things You as a customer were definitely not important 15 minutes wait with no one else checking in is a bit of a joke especially for the rate per room and being a so called 4 hotel Room was very small and by the road so beware of the early morning dustcarts if placed in the front of the hotel Window didn t close properly so a bit noisy 
 Beds were comfortable and linen nice quality Location was great metro was 1 minutes walk away so very useful 