 I have stayed at the hotel at least half a dozen times over the past three years The rooms are getting tired and worn The front desk staff are indifferent I tried to break a 50 note at front desk so I could tip the waitress in dining room at breakfast they told me to do it myself at one of the nearby restaurants Major exterior renos going on outside hotel I hope they are going to upgrade the rooms as well I think it is time that I try another hotel 
 The location of the hotel is amazing You are easy walking distance to all of the London attractions and to the city The old doorman has been here for years a Welcoming face for sure 