 Housekeeping was appalling and had to highlight this with pictures of how badly the room had been cleaned following asking several times for it to be done Waited 1 5 hours for 2 diet cokes and only received them when calling reception for a 2nd time No booking made for our dinner reservation despite being told it had been dealt with for us as we were on our anniversary weekend Discussed our disappointment with the reservations team on checking out and were advised we would receive a call back to discuss further but almost one month later still no call Have now sadly cancelled a booking for our birthdays in November due to the poor customer care
 Very good value for money for a London hotel Very comfy beds Chose to upgrade to an Emperor Suite which was outstanding having stayed in a standard room previously Food in the hotel restaurant was excellent Extensive range of drinks Good spa facilities Hotel shuttle facility free to the tube station to get you into central London Hotel is beautiful and well maintained 