 all the staff are completely rude I arrived and had to take my own bags to my room which the reception staff told me the wrong floor i gave them the benefit of the doubt they were having a off day so the next day I asked what was the easiest way and which tram or train to catch to get to the Duomo and they suggested a taxi or the underground and when I asked in which direction the undergound was they eyerolled and then told me Third day I asked if they could ring me a taxi as I was going to Navigli district and still hadn t understood how the metro underground so I thought I would get a taxi the staff didn t know I spoke italian also and made a comment about me which I replied and they were very stunned for a 4 star Hotel I have had better and nicer service in 2 star Hotels 
No Positive