 Room was freezing ineffective heating despite the small size of the room I woke up in the morning to find NO HOT WATER in the shower Staff came in to have a look then disappeared for half an hour I had no clue what was happening wasn t informed what was going on Had to ring reception again which is when I was told that the boiler was broken they where waiting for an engineer and it wasn t their fault After having a quick dreadful cold shower as I had to leave I went down to check out No apologies as if nothing had happened I was only asked if I need an invoice or a receipt I complained they asked me for my contact details for the manager to get in touch with me NEVER heard from any manager or anyone whatsoever I understand faults like this can happen but their response was ABSOLUTELY UNPROFESSIONAL 
 Close to the tube station