 I had trouble with my room key on a couple of occasions and had to return to reception to have it resolved I guess because it was close to my phone or i pad On arrival at 5 30pm my room wasn t ready This wasn t a problem for me but it could have been if I d been in a rush to get somewhere else However the receptionist was very apologetic and offered a drinks voucher for the bar My friends had arrived at about 4pm and had the same experience It didn t spoil our stay however and the staff were excellent Worth noting that my friends had also booked a club room theirs was on the tenth floor and wasn t quite as roomy as mine 
 Club lounge breakfast was perfect lovely smiley and attentive staff nice selection of fresh fruit and yoghurt plus flaky croissants for breakfast and strong americano on request My room on twelfth floor and was a good size My bed was very comfortable I had slippers and bathrobe supplied and lovely clean towels were supplied on a daily basis We were in easy reach of restaurants museums and Kensington High Street tube Perfect location 