 Was not served at the bar as it was 11pm despite the fact residents were in the bar having a drink I was not advised that if I did want a drink from the bar it would have to be done via the night porter The lift was not operational I have difficulty walking and my room was on the 5th floor No attempt was made to find me a room on a low floor The lift remained out of order overnight and in the morning No communication as to when the repair would take place 
 Location cleanliness well maintained