 Decor is extremely tired and dated Wallpaper peeling off walls windows did not open mould around window edges and in shower grouting antiquated bathroom and a standalone heater in the bedroom Dust around edges of carpet I m not sure how this is acceptable in a central London hotel which costs upwards of 110 per night Definitely will not be recommending this hotel to friends or re visiting myself although I can t praise the staff enough 
 Concierge and reception staff were outstanding Friendly helpful the best customer service I have come across Truly the saving grace of this hotel Called reception from our room and one of the staff arrived at our door within 3 minutes and was very polite and cheerful Particular thanks to Carey on concierge who was exceptionally helpful 