 Bed was hard as a rock Room service was odd I asked for tea before bed and was told only one person was on staff downstairs at the front desk so It could not be delivered and I would need to come downstairs to pick up my tea I got dressed to go pick it up and the guy was coming out of the elevator with the tea Mini bar was not stocked the entire trip No iron or coffee machine in the room and no complementary water in the room TV kept cutting out One of the towel heaters was broken Called for a wake up call for my departure since I had an early flight Thank god I set my alarm the wake up call was 20 minutes late The elevator smells strongly like urine I had to hold my nose everytime I took it 
No Positive