 The fact that we would have to book the restaurant even though we were staying at the hotel We had family and friends visit so it was disappointing to discover the restaurant was already fully booked The staff member was very apologetic and explained that they have the franchise and not connected in any way to the hotel However we still enjoyed a selection of dishes choosen from the bar menu Once again staff were a tentative special mention to Josh 
 Every member of staff we came into contact with were so polite helpful and made us feel most welcome Special mention to Montchel not sure how to spell her name who greeted and checked us in on our arrival at the Park Plaza 