 Inadequate and confusing booking deposit system No staff in leisure centre No prebooked appointment Or room requests honoured Careless and non chalont attitude of night staff Had to share the room with a MASSIVE beetle That lived in the curtains stopped sleep Uncomfortable topper mattresses that won t stay on the bed Had to ask for almost everything that should have been automatically provided towels etc Noisy service lifts operating through the night No one around to help or understand that we couldn t get a restful night Came home very tired 
 The architecture