 My room had no heating I was freezing during the night I reported it following morning Fri and was told I would be moved if the heating could not be fixed and to have my bags packed and ready which I did I checked that night when I returned but there was no message for me about my room There was still no heat I rang the desk but I wasn t even offered a heater I have written to the management and handed it in at reception when I checked out and I explained about my room to the person on reception who did not even apologise I told them they need to upgrade their heating as they will not have return clients I also heard another guest complain about this matter I don t know if it was because I booked with Booking com that I was treated this way I got no sleep both nights so I can t recommend this hotel Public areas were heated I would like a refund I do not consider this a five star hotel 
 Location Breeakfast