 Receptionist told us that the boiler was broken and tried to move us to another hotel 10 mins away When we refused they put us in a room off reception next to a toilet People were in and out of the toilet all night and kept us awake We had requested a high room but were given a ground floor room Miraculously the boiler was fixed by the time we used the shower Receptionist was unfriendly and lacked basic customer service skills 
 Room was clean and location was good 