 The bed was so hard and creaked with every movement For such a lovely room and hotel the beds dramatically changed the experience for me as had an awful 2 nights sleep Maybe personal preference in beds but for me they felt budget and would not stay again beacuse of it 
 Staff were very accommodating and friendly great welcome a real asset to the hotel Quick and easy check in with a warm welcome cookie Breakfast was tasty with lots of option Exec rooms lovely Right on Victoria station doorstep and 2min walk to Billy Elliot and Wicked great location 