 The door staff need some work Not very quick to grab the bags or the doors Everything on the steep side bars food minibar room service even by 5 star standards but you don t stay here if you re on a strict budget Quality is assured although will have to improve price and small imperfections as the Shard location novelty wares off 
 The rooms are delightful you ll come out remembering the toilet that s for sure All automatic heated seat etc Fantastic hotel staff service with a smile always Beautiful swimming pool with a stunning view super cocktail bar on level 52 