 Our room wasnt ready on arrival so they which was 2 15 so it should of been ready Reception asked politely to come back after a cup of coffee We did we were given the key to our room twin bedded room as requested the bath had hairs in it and the blind were filthy the room felt really grubby We called reception she came up with the house keeper and checked it out and upgraded us straight away to executive room which did help It would also help if the head housekeeper new how to smile As I left the next morning I said I have stripped the beds and put all the towels together to help she just gave me a filthy look The hotel is lovely the reception lovely housekeep 1 
 The reception staff were amazing and sorted out the problem straight away 