 On arrival not told till I checked in that the twin room I booked was not available Then transferred to sister hotel up the road with reassurance that it was a beautiful refruishbed hotel After checking in again and on entering room which was smaller than expected there was a smell of damp and mould No porter to help with bags despite 4 star hotel Returned to original hotel and was promised twin room the next day Twin room nice but noise from heating system reported to stuff and not sorted out despite request After moving rooms again finally managed to get some sleep Noise from AC heating system and road terrible if you are looking for a rest and a quiet break Hotel nice but needs total refruishbment 
 Staff were nice and tried to sort out our concerns Great location and rooms big for London