 I requested a double room when making the booking admittedly via an online app only to be told on arrival that none were available As it was our wedding anniversary this was very disappointing however the staff dealt with issue Ideally the online app used should probably make it clearer that this can happen on occasion 
 Booked at the last minute and was very impressed with the service level especially the way the issue of no double rooms being available was handled swiftly and professionally by welcoming and appeasing staff Smiles all round from all in reception Concierge team quick efficient and kept you fully up to date when waiting for transport 