 Hotel needs more than location to be good Hire better staff Worst hotel ever I had booked penthouse suite for 1 night I would never ever use park plaza brand anywhere in the world Park plaza county hall should be a case study on how to lose customers Check in Early check in request was met with callous attitude the front desk seemed to enjoy the ordeal seeing us in distress of red eye from Washington with an ill family member All the front desk members were doings were enjoying my frustration Asked me to come back at 2PM as the policy stated I walked in exactly at 2PM guess what room wasn t ready Excuses and stories followed I didn t expect early check as a right but 2 problems 1 attitude of staff 2 weren t ready with room even as per written policy They played usual practice of offering me free breakfast which I refused and did not use Room Poor and dated furnishing Cheap furniture wardrobe doors did not close Air condition thermostat buttons don t work for setting the desired temperature you have to call the desk and tell them and they set it from maintenance room somewhere Room was freezing again at night causing my family members sickness grow bad and no one could sleep Silver lining Checkout was smooth with nice staff manager intervened during check in and tried to damage control sounded more constrictive and sensitive Hotel needs to hire such people everywhere 
 Location