 Our initial room was so small you couldn t even open one suitcase up anywhere TV didn t work wardrobe doors didn t shut completely Carpet had large stains in one part of the room We complained and were put into another room which was much better a little larger with a view of Marble Arch Very poor for a 4 star hotel 
 The location was quite good Close to shopping and Hyde Park was across the road Easy access to Marble Arch Station Janelle on the customer relations desk was wonderful in dealing with our issues 