 The staff attitude were APPALLING and rude The lifts were slow and felt unsafe and cramped The room was very small indeed The view very poor The leaky bath screen making the floor an accident waiting to happen Lack of milk for tea and no answer when wanted a couple more sachets The sliding door to the bathroom was so heavy has given me bad repetitive strain injury so that I can lift nothing still two days later 
 The comfy beds and pillows Fluffy big towels 