 Staff service staff arrogance hotel value way over priced The superior rooms are min 150 per night more than comparable better quality hotels within short walk We had torn sheets on our beds that we asked to get changed and were not We were not helped with our bags even when we had changed rooms Crappy pillows porter baggage assistants non existent Dirty room crappy room over loading dock which was a superior room If this were a discount hotel then some of this wouldn t matter but the fact that they call themselves a 5 star hotel is a joke 
 The more expensive rooms are fine Staff service is poor especially for a 5 star hotel 