 Heating system was not functioning well We asked to move to another room which was smaller Bathroom needs renovation The faucets and toilet very old There was dust on the bedside tables 
 Mercure Kensington is well located Nice area close to Metro Piccadilly line Walking distance to V A Museum Science Museum Good choice for breakfast Nice and polite people at the reception very helpfull Windows well isolated no traffic noise Good restaurants not far away from the Hotel 