 the rooms are ridiculously small less than 15cm between bed and wall the staff at reception rude unpleasant 4 parties waiting one person at reception and 3 behind her in training No one acknowledged our presence or that 4 groups were in a queue waiting when the person behind complained they answered they are in training no hello apology or smile then finally we get a new person who comes out no apology for delay Alin couldn t find reservation then when he did tried to pronounce it and then asked me if it was my real name he made fun of my name Friday morning our whole floor was woken up at 830 am by housekeeping knocking on the doors knocked on our door 3 times shouting time to get up 
 location and large lobby and hotel room was quiet Oh at reception Mathilde was friendly and she did her best to apologise for other unpleasant staff