 We received an email inviting us to check in the morning of our first night which had the total cost at more than 4 times the price we had booked at This was an error but it took 3 international calls to the hotel from Berlin where we were to find this out It was a stressful start to the stay as we are on our honeymoon The beds are very firm 
 The room is lovely the staff are all very friendly and helpful The hotel is in a very nice part of London 