 Staff with exception of the young lady on reception were abrupt and off hand very slow in bar dining area Food was poor Room was average not 4star Although we received a leyter of apology from the manager after our first night of problems we noticed no difference in the attitude if the reception staff or bar dining staff last night 
 Location We stayed 3 night hotel in a lovely area close to Albert Hall and Kensington gardens hence the 4 stars obviously And fact Manager acknowledged our issue re food and service in bar dining room On our first night there On reading my review on trip adviser and after i told lovely girl on reception about our problem the previous night a letter of apology was waiting for us along with a gift for both myself and my mother on our return to our room last night Apart from that wont be returning 