 We checked in earlier when the room wasn t ready yet Service was very good than But when we arrived 18 00 we had to wait 35 minutes for our key because the person the counter was giving very good service to 2 gentleman but never noticed the line with customers who were waiting The porter apologized but couldn t help 
 Lovely hotel with many services We did get a voluntary upgrade to the 19th floor The amenities and view made me very happy 