 During our stay there was a problem with the toilet not clearing however this was fixed fairly quickly and another room given to use that toilet whilst we were inconvenienced So a minus and a plus here We had a meal arranged for Christmas lunch and my wife who is partially disabled had to flag down a taxi for herself directly outside the hotel even though there was concierge staff on duty nearby I was angry at the lack of helpfulness 
 The location is unbeatable The staff are friendly and very helpful Max of the concierge staff was very helpful friendly and enthusiastic 