 Female concierge was adequate but not as helpful as the male There was no explanation on how to exit hotel when desk was not being manned There was no iron or hairdryer when room description stated there would be Only one bath robe in a double room which was booked for two people 
 Male concierge was very friendly and helpful the free toiletries and sewing kit came in very useful Coffee station was pleasant with very nice coffee considering it was instant 