 For a supposed 4 star hotel or indeed any hotel I find it amazing that as an older woman with a lot of luggage when I requested a porter to help I was told that we don t have porters you will have to do it yourself Had it not been for a very helpful taxi driver I would have been stranded outside the hotel in the rain After my insisting someone did help me and the same scenario was repeated as I was leaving Eventually someone with a very bad grace helped me get luggage into the lobby but I was left to get it all outside myself I will never stay here again I had to point out the sign in the lobby which said if anyone needed assistance they would be happy to help blatantly not true Dreadful customer service And when I checked in I was not told anything just handed a key card and dismissed 
 It was very quiet 