 1 Room was a bit small On the 3rd and 4th May 2016 we had a room with a deep bath cum shower which was difficult to get in and out of However when we returned on 21st May for a 3 nights stay we had a room with a step in shower which was nicer and roomier 2 A bit more sound proofing would be better Kept awake by people in the room above us for 2 nights in a row Reception was informed but the guests in the room above only retaliated with more noise and door banging after they were asked to keep the noise down at well after 1AM mind you Immature imbeciles with no regards for other fellow travellers who need rest after a day out sightseeing Surely we must all be in the same boat tired and need rest and should have consideration for one another 
 1 Very convenient location for those travelling by train Less than 5 minutes leisurely walk from the Milano Centrale station 2 Helpful staff right through from reception to the waiters Julie enjoyed the lovely porccini soup at breakfast and expressed her appreciation to the waiter Rushini and asked whether or when it will be on the menu again Unfortunately it would not be on the menu till after our departure However Rushini promised her a bowl of chicken soup for the next morning s breakfast which he said was just as tasty It was duly delivered How good is that for service Thanks Rushini Staff at reception helped us with maps and gave us information on transportation to various sites in Milan even sold us day tickets so we didn t have to queue at the various stations 3 Good choice of breakfast menu Champagne and Mimosa were included what more do you want 