 Faulty bathroom door that staff had no urgency to fix What seemed like v un organised staff working on checkin desks as queues were v long upon arrival and check out Asked for a bathmat sat AM never turned up and we checked out sun so another delay When I made the booking it was for a special occasion for my wife our her best friends 40th I asked for a bunch of flowers upon arrival or balloons etc to make it more memorable and i didnt mind paying for the extras upon arrival unfortunately this never happened If I would of been advised that this is something you would not do I could of arranged something myself and got there earlier to arrange 
 Value for money