 Our request for an extra child bed via Booking Com had not been noted We arrived after 11pm and they suggested that we should sleep three in a bed for the first night It took over an hour for them to agree to find a room where an extra sofa bed could be made up for us two very tired children and one grandparent 
 1 Excellent breakfast 2 At check out when I complained to management about their inept reception on our arrival they dealt with the situation professionally 