 the lounge was very busy at the time we went for breakfast we must have chosen a popular time It was difficult to get a table and the staff seemed overstretched or inadequately trained They were all very frienfly and courteous but it seemed rather chaotic for a short while The cutlery given was inadequate fork knife and spoon I would have liked a side knife to spread the butter etc a fork to use with my spoon for the fresh fruit and a teaspoon That caused unnecessary delay and duplication of work for the waiters as we waited for them to be brought from the kitchen 
 We paid extra to use the executive lounge and this was well worth the extra cost The small shop at the entrance was invaluable we bought tasty fresh sandwiches for our journey home 