 When making the booking i was given the opportunity of making a special request As i was travelling with my son i asked for a room with two separate single beds which we didn t get on arrival The staff at reception was not even aware of our request We insisted and got what we wanted the next day but not via your services I have had this three times now twice on a Nairobi booking where i asked for an airport transfer which was simply ignored Your system only talks about deals all day but should concentrate more on satisfying the client s needs In this case the hotel did dispose of rooms with twin beds and could easily have accommodated our request from day 1 In fact your system sucks as you are not giving the client 100 priority in satisfying his specific needs 
 No the croissants were not of good quality The beds were ok 