 I had to queue 3 times in total for my room as it was not ready even after 2pm The drawers by the side of the bed had not been emptied from previous guests as it was full of rubbish and receipts and hairs The bathroom towel rail was hanging off the sink and held on loosely by a screw plus the whole bathroom was tired and missing grouting Simple things a maintenance team can address The hotel bedroom was ok but looked very tired and dated and not synonymous with a 4 star 
 The check in staff were lovely and friendly The bed was comfortable The room was quiet The room was spacious 