 False advertisement on the pictures of the room The picture outlined was not what we got in the end I didn t like the fact we had a stone wall in our room was extremely cold Fire alarm was set off due to a guest smoking in their room even though it states on booking com that you can have a smoking room we were stood outside for 10 minutes because we weren t allowed in the building When we eventually got in the ambience was very cold no one to greet us no music no heating all staff approx 10 were running around like headless chickens unsure of what they should be doing when in fact should have made all guests aware of what was happening We were then told that we would be charged 13 for parking our car I refused to pay and the concierge waivered the charge which we were grateful for The room itself needed a re vamp Hard bed old furniture with stains on even the food menu was covered in red wine 
No Positive