 The hotel staffs at the cafe for breakfast are too busy We ordered an omelette and have to ask the 5th staff then we finally got our omelette 
 We checked into the premium double room but there was water leaking from the roof in the bathroom on the second night of stay We called the reception and they sent the maintenance guy within 10 minutes After confirm that it cannot be fixed we have one guy from reception who came and helped us to move to the luggage We were upgraded to a bigger room within the next 10 minutes This is really a great demonstration of showing the utmost concern to the customers 