 Lift was broken down 3 out of the 4 nights we were there Created a bit of a problem as I had elderly parents with me who couldn t climb the stairs very well The rooms were quite oddly shaped and small even though I selected the larger sized room Not sufficient space to open more than 1 luggage 
 Great proximity to paddington station where Heathrow express stops Staff at the hotel were very friendly and helpful Lift was down when we arrived and one of the male staff helped to bring 4 big heavy luggage up to the rooms via the stairs 