 1 I requested a ground floor or first floor room due to mobility problems When we arrived we were told our room was on the third floor There is no lift We were then offered a room in the basement which was small the bed was small the wardrobe was small the bathroom was in a closet 2 The following morning we went for breakfast at approx 9 15am We were told without apology that breakfast finished at 9 00am It was not possible to get coffee juice toast we were told to make coffee in our room 3 My husband fell out of the bed during the night He is used to a normal sized double bed 4 Staff did not care This was supposed to be a 4 star hotel and I would rate it as a 2 star We will certainly not stay there again 
 There was nothing to like other than the location We previously stayed at an adjacent hotel so we knew the area well 