 Waited 20 mins to put our bags into storage long queue I asked 2 staff on 3 separate occasions to get some extra resources put to the task they spent ages walking around discussing who to ask to help In the end the chap that should have been on the business desk that I had asked in the first place helped if only he had jumped on board sooner Very frustrating and not my job Also the mini bar in our room was completely broken off and empty Venue is quite a way out of the west end and the tubes were out of synch at the weekend so we had to catch a fifteen pound taxi to get back to Soho 
 Receptionist was helpful and gave us free wifi at her discretion because our booking was screwed up 