 Loud banging noise heard from room and we were kept up all night 1st night 2nd night we complained and we were moved rooms They could not find an issue but did not come and listen or investigate In the 1st room had dirty towels and a leaking kettle In the 2nd room the sink taps did not work We were disturbed twice in 1st room for maintenance of tv and shower 
 Friendly check in staff Beautiful building and rooms nicely decorated and spacious Brilliant location literally across the road from tube station handy tescos waitrose boots and restaurants next door 