 The receptionists were not as helpful as i would have expected at a hotel of this kind As i stood at the desk the female receptionist asked the male receptionist whose passport this was pointing next the the computer the male receptionist just laughed and said oh it was a ladies i keep forgetting to give them back and they don t ask so I found this manner and uncaring attitude worrying I think that customer service definitely needs addressing The taxi service used by the hotel definitely over charges A journey to the mall cost me 20 to get there but return after midnight only cost 10 Information about late checkout was not noted on my reservation and in the space of the 24hrs that i spent at the hotel i had to correct the receptionist 5 times that i would be checking out at 12 30 rather than 11 30 It was not recorded on my reservation that i had paid upon arrival and as i was leaving i was asked for the receipt for my payment which luckily i had kept but was at the bottom of my suitcase this wasted time which i didn t have to waste and i find quite unorganized and incompetent When i returned home i had been charged twice for the room despite only giving my card to the receptionist once at the time of check in it did however state that it had been re credited to me but it was still charged twice 
 The room and layout was great Big window let in lots of light and there were plenty of power outlets to charge my phone camera and use my hair straighteners all at the same time The location is great and walking into the central sights is easy and quick 