 Not warned that on match day the roads are all closed and it is not possible to get to the hotel in a car even after reserving a disabled parking space direct with the hotel Was supposed to be attending the Chelsea v Man City game on 21st Feb 2016 but could not even get to the hotel so actually missed the game wasted cost of my ticket and ended up sitting in my car and listening to the game on the radio Total of seven and half hours in my car from home in Suffolk to Chelsea Awful waste of a day and waste of my money Eventually allowed to drive to hotel where no parking space had in fact been reserved for me and check in at 7 30pm Duty manager upgraded me to a suite but not necessary and scant compensation He said he would follow up and get the matter investigated but have not heard a thing since Are you paying attention Millennium Copthorne Hotels First and last time I ever stay with you Awful 
 Nice enough hotel with pleasant staff 