 The hotel mainly the bedrooms the hot water system the air conditioning and ventilation and the exterior is badly maintained I have stayed there numerous times and have every time had a complaint about a maintenance issue This time the room safe was out of commission and all they did was to write a note saying so and suggesting the use of the concierge facility 
 The staff the view of Tower bridge and the Thames and proximity to the Tower Bridge Tube station which now has a lift making access with disabilities and or luggage much easier Great breakfast 