 Our room was booked some two months ago and was an executive room at around 400 for the night we had booking paperwork as conformation but on arrival we had no room We were told that it was because it wasn t ready and had a smoke problem We booked a none smoking room this was a Christmas present for my wife as we also went to a show We believe that the Southampton Football Club had our room as they were appearing in the EFL Cup final We in turn were offered a very small room of which you still tried to charge me for 
 None of it