 Had some problems checking my booking hence the upgrade I simply wanted to know if I could check in early and if we had two double beds as per the website The effort it took to find this out was less than good and spent 20 minutes talking to 3 people to find this out I even called the hotel and was told to talk to my travel agent Also had problems ordering some sandwiches and room service just after 11 An hour and half later we cancelled the order They waived the parking fee to compensate 
 Fantastic location and a lovely hotel recently refurbished We got an upgrade to a 2 room suite having had problems with the booking This room is normally 300 a night and t is easy to see why Two 6 double beds 3 TV s lounge area and shower room Room and balcony overlooked the Thames and Canary Wharf There is a free ferry boat across the river to Canary Wharf to the Clipper which runs to the centre of London and O2 Very convenient for all this Nice bar and restaurant with huge selection of options for breakfast We parked under the hotel too Will certainly stay here again for O2 and other Lady running the restaurant was excellent 