 Check in was very slow And check out was not great either Mistakes were made The manager had to come over and deal with things More of an annoyance than a problem 
 Location was perfect Close to everything Old Town shopping Stefansdom Hofburg palace art gallery Kunsthistorisches old city hall Karlskirche etc etc We loved the executive king room Lots of room Best shower ever Also we had an excellent experience with the concierge Dominic was his name He really made the experience of staying in your hotel extra special Also the Museum Cafe around the corner was excellent 