 Having had to move rooms at 4am after laying awake for hours due to a faulty extractor above the ceiling we asked if rather than the complimentary breakfast offered to us we could have the amount discounted from our bill we don t eat breakfast We were told that wasn t possible by a manager who also said our opinion on the customer service offered was ours he had his own on the situation and then smirked at a colleague as we were about to leave as if to say we won So nice hotel terrible customer service by the manager on duty 
No Positive