 Poor reception staff generally stern confused unfriendly Upon arrival I was asked abruptly if I was pre checked to which I replied I don t know what that is I just arrived to check in I was also asked if I prefer to pay on check out to which I replied yes and then the reception lady said that I had to pay upfront and I didn t have a choice So why did she offer me the choice to begin with I had booked 2 rooms as we were three traveling A single room and a double room Had to explain this 4 times I was told that breakfast wasn t included and I produced the booking document confirming breakfast was indeed included Just a general feeling of cluelessness among the reception staff Also the decor of this hotel is in need of refurbishment even if it is only a 4 star hotel Bland brown burgundy and beige it is depressing and old fashioned 
 Good concierge staff wonderful doorman comfy bed although we had requested 2 for our double room 