 Shame there was no sauna in the health club Did not like the pillows all soft and soggy I like a firmer pillow Phoned to ask for a firmer pillow was told only one type available IHG hotels have a pillow menu Also breakfast on the last day in the executive lounge I ended up having to go to reception to get them to find someone to serve us staff very apologetic about it Also hairdryer in room only blowing cold air 
 Staff great conceirge went to collect my friend who got lost trying to find the hotel Decor exceptional and sumptuous efficient reception check in and we got our room upgraded Certainly felt spoilt Loved happy hour in the bar between 4 6 daily get 2 drinks for price of one Hotel lived up to Hilton brand expectation Also beautifully decorated for xmas 