 No climate control in rooms unable to turn radiators off no lift to 5th and 6th floor staff were unhelpful and unapologetic when we raised concerns Asked for a debit card on arrival after they already having our credit card details said it was for a security deposit but it wouldn t be deducted from my account unless any damages when we check out they deducted it from my account straight away then simple told us to come back in the morning and they d refund it straight away after check out we did and they Made us buy something from the mini bar again after checking out in order to release our security deposit straight away this still hasn t been refunded back to me 48 hours later Now refusing to take my calls
No Positive