 Attitude of restaurant staff pool is very average no direct access rooms to pool one has to walk through foyeur in dressing gown or change in the changing rooms in spite of many reminders complimentary dressing gowns arrived only second day heating was broken so we had cool room When engineer came to look at it he said that the problem was known so they had closed off some pipe or other I assume meaning no warm air which begs question why give us a room that requires some maintenance and this was during a very cold snap in London 
 Breakfast good but repetitive hotel very close to underground room decor comfort 