 Concierge acted like he could not be bothered to answer a question one morning However the desk clerk when we checked in was very pleasant There was not an elevator at the subway stop so it was difficult for me to get my luggage up the stairs upon arrival and down the stairs on departure 
 Location to the subway was down a back alley nighttime was unnerving Location to a Marks and Spencer grocery store and other shopping was nice Very good location to see Kensington Palace and gardens 