 The hotel staff made a mistake on the date of my Heathrow shuttle booking which did not arrive on my check out date It was only after I waited for 40mins and asked the hotel staff to call the shuttle company before they realized the mistake I had to make last minute alternative arrangements to Heathrow airport and was nearly late for my flight 
 Hotel architecture has a traditional English heritage charm which makes my stay feel authentic yet has modern facilities to ensure a pleasant stay Room is new and clean though small There s a welcome basket of fruits and chocolates in the room which are appreciated Hotel is conveniently located from Kensington Garden Queensway and Bayswater Underground 