 The miserable young female receptionist with dark hair Eastern European with a distinct accent needs to go on a customer service course or not be behind the front desk To this lady Try smiling and not being confrontational with your guests Try not to keep them waiting more than 3 minutes while you finish your previous inventory job or just ask them to hold on a minute WITH A SMILE You forgot to make our keys live so we had to come down to you again to get them activated you looked most annoyed You forgot to give us the free wifi code and again you made us come down to you to collect them can t understand why someone couldn t have come up to see our room You made absolutely no effort to talk to us or even smile when we arrived engage with your customers it really helps Everything seemed to be an effort Even when we asked about the room requests we had made you looked sourly at us and said yes of course why Really 
 Room was very modern and had all the high tech spec you needed to make this a great business and leisure venue You couldn t hear other people s tv or voices in the room so good sound proofing The staff in the bar were very pleasant and helpful and had a really good rapport with guests I d definitely recommend this hotel but change your Eastern European Receptionist she let s you down 