 the customer service of the staff their timely fashion management was really poor and no communication between staff and management they took 2 and a half hours to move us from the first room as we didn t have a bath but i have made a request as my friend i was travelling has to have a bath due to an accident when younger They then said for the inconvenience they will give us some amenities and these never turned up for 3 hours they then gave us a plate of fruit and i miniature bottle of red wine by this point my friend and i were so tired and couldn t be bothered to argue anymore and went to sleep we then got woken up in the morning due the 5th floor where we were staying had not be finished and the builders were shouting at each other and making lots of noise at this point we were ready to leave No member of staff seemed willing to help us so we just left 
 the breakfast and the spa area