 My daughter and I were separated while touring London on our own I came back to the hotel and was informed by a female staff that my daughter called to check whether I was back I thanked her and let her know that I would be in my room However the next time when my daughter called again she was told that I wasn t back It would have saved us a lot of trouble if the staff who picked up my daughter s call had duly checked by calling my room or with his or her colleagues Other than this hiccup I am quite pleased with the staff s services 
 The staff were polite and helpful The bed is comfy and I liked the fact that they provide evening service and placed chocolates on the bed 