 I think NYX is a brand new hotel and it showed in a few ways especially regarding customer service One example It was difficult to get ahold of the front desk over the phone I asked for an iron and the front desk personnel said I needed to check in at the front desk to get clearance to go to an ironing room I went to the front desk and waited and waited and waited I decided to wear something else to dinner Their processes were just a little clunky and lacked a service mindset for their guests 
 NYX is very hip and was a great one night stay especially since it s across the street from Milano Centrale train station 