 The attitude of the new manager who questioned why I was not happy with the pokey little room in the roof that we were first put in that didn t have hot water or any windows and we had to bend down to avoid hitting our heads 
 The manager who we have met before and has been there for over five years He looked after us and moved us into a more suitable room and was always pleasant and helpful Also the staff that came to check the room when I could not get hot water and helped us move our things into the new room 