 One of the reception staff was abrupt and unhelpful I do not understand why we was offered a newspaper if it wasn t going to be available We didn t find out our paper was unavailable until we asked for it We had to queue for a long time for Breakfast there clearly was not enough staff available to cope with the demand I had to ask for a glass for juice on several occasions It was a similar scenario when i wanted a bowl i was finally told they were all being washed 
 When we arrived we were made to feel welcome and offered a warm cookie I liked that when we advised a member of Staff the hot water and phone in our room was not working we were offered an alternative room There was a member of staff working outside by herself she was totally run off her feet However she couldn t do enough to help us 