 No acknowledgement of my daughters 30th birthday on her birthday spoke to reception the next morning and a bottle of wine was sent to her room A phone charger was left in my daughters room on checking out Tried phoning reception with no joy with them answering the phone once getting through to another department got told to ring back at another time Understand that the staff are very busy however a call back would of been more profesional this was resolved by email 
 Curtious staff Great location Rooms clean overal great stay especially if you are attending the theatre 