 We had three large bags our Room was at 1 floor nobody from staff offered us help with bags Bell boy was standing and looking at us while we struglled to carry bags over the steps After we entered the room lady from reception started hysterically knocking on our door yelling that smoking is prohibited and that we need to stop smoking in the Room When I ve opened the Room she saw that nobody is smoking and she started to sniff after she told us it was mistake and she left Without Aplogize or anything We Were there for 4 days and we felt completely invisible for staff 
 Location was perfect close to Paddington tube station we had suite for three people and the room was spacious