 There was no bad experience if I was nit picking supplies seem to be short ie ran out of Baileys at the Bar some items short in restaurant at Breakfast I will add this was not a problem alternatives were offered by the very helpful staff 
 Excellent location 5mins walk from tube station 10mins walk from tower pier that s why we chose the Hotel we were on a Thames river cruise new years eve therefore we could walk to hotel Good bar facility with late opening for quest 