 The housekeeping was a total let down bathroom bin had not been emptied when we checked in we got a candy basket as an apology and were proposed another room when we told about it at the reception the mirror was not clean and carpet had not been properly vacuumed Toilet roll was stocked under the bed Rooms are not soundproof and they need an urgent update The bed is not comfortable for 2 people one moves and the other one is jettisoned into the air it s so soft 
 The location of the hotel is very good easy access from London City Airport We got a big size room on a high floor in which we could open the window Complimentary water 