 Busy London hotel but front desk staff reservations unable to understand or keep a record of guest room preference walk in shower even if a Sofitel rewards programme member and stayed in hotel three times in six weeks Shower in bath option is outdated so book a room at the back Booking com need to list these on their booking site same as bed choice 
 Balcon bistro is good food quality and staff welcoming Interesting bar and lobby even if bar prices especially glasses of wine are expensive 