 I expected more from this property I spent a lot more that initially planned because I really wanted our first hotel to be nice after so much traveling The staff did not really try to help us especially the concierge We had just arrived from America a 11 hour flight plus the train ride plus walking from the train to the hotel and it was 8am I asked for an early check in and they offered 2 30 normal check in is 3pm Gee thanks that will help a lot Asked the concierge to recommend something for us to do while we waited for our room to be ready you know like in 6 7 hours and he had no idea what to recommend Ummmm this is London you live here He said I don t know what do you like to do Do you like to walk Yes that s my favorite thing to do Tell me where I can take a nice walk Give me a break When we finally got back to the hotel they didn t even help us with our bags The room was nice but small The lights were very complicated We couldn t get them to turn off and had to call someone to come up to help I m not an idiot I tried for quite a while If your system is complicated leave some notes or instructions 
 Great location 