 Someone had left their food in the mini fridge and it hadnt been cleaned out We had to move one of our rooms due to an electrical problem Thermostats werent working well Bar service very slow despite beautiful setting Concierges were pleasant but really didnt know the nearby restaurant scene and certainly were not up on the top rated places for every restaurant question i was met with surprise despite the well known reputations Concierge did not get us into any places we had to do it ourselves in the end 
 Staff pleasant hotel is well appointed and room was good sized room nice beds good bathroom nicely decorated Great bar downstairs We had some issues with one room they were very good and quick about refunding us for an overcharge and credited my bar tab because the room not being cleaned but i had to bring it all to their attention Location of hotel is very good for central London activities Mostly great service 