 1 The hotel had communicated through booking com that they can accommodate our request for connecting rooms but at check in they said it s not possible that they had agreed to that since there are no connecting rooms in our room category 2 The AC s coldest possible setting was 20C and it never cooled to anything close to that 3 The bathroom was too sparsely furnished Not even a hook on the wall to hang the bathrobes which the hotel provided Not enough surface around the sink to put your toiletries 4 Our rooms came with free wifi but we found out that the free wifi is incredibly slow and the hotel upsells a faster wifi service which was too expensive and I refused to pay for 
 1 The staff were excellent across the board especially the guest relations desk 2 The location was perfect for visiting the Duomo or shopping in the city center The main tram line passes just across the square from the hotel and metro stations are within less than ten minutes walk 3 The buffet breakfast is more than adequate and has plenty of healthy and gluten free options but never changes It s identical every single day The hotel also provides healthy breakfast snack options in the lobby every morning 