 12 5 service charge for the drinks in the hotel is a lot and I was appalled to hear from a number of the staff that they don t receive any of this money I asked for the service charge to be removed so that I could give them cash was advised that they couldn t do this This policy gives a very poor impression of the ethos of the hotel and it s owners and will certainly be reflected in the feedback I give to others 
 We were there for an evening event and the waiters and waitresses did an excellent job I d particularly like to thank Cristina Ungur for being so attentive pro active and professional 