 The aircon heating is not always great But OK I was disappointed after having had numerous business stays not to be able to get a better rate when I needed somewhere in London to stay with my wife one weekend recently I asked at reception who referred me to a call centre who charged me full whack 
 All of the staff especially the reception staff are great You focus on the basics comfy bed decent room getting things right The place has a good feel Wifi is hassel free 