 The staff and customer services wasn t great We called for room service twice and the phone rang out After contacting the restaurant they advised that they could not help and put us back through to room service where it just rang out again I then contacted concierge who said that they would call back after 5minutes 30 minutes later still no call We ended up having to leave the hotel to get some food Disappointing service as we wanted an evening in I would stay at Park Plaza again but not the London Riverbank one 
No Positive