No Negative
 I had a small incident with my card bot related to this hotel and i was very angry at that time Sonja the front desk amazing woman was very helpful even when i was kind on throwing my anger upon her and insisting that the incident related to my credit card pre authorization comes from the hotel Indeed it was a true customer service that we always strive to see in the hotel management field Thank you again Sonja you made my day back then when you gave me all the evidences 