 The bed was awful had a spring sticking up in the mattress and quite saggy in the middle My husband did alert the management who told us they changed mattresses but I m wondering if they just rotated it as not much better after the change There is building next door didn t start early in the morning after 9 so that was no problem but the internet was out on at least 2 days we were there for some hours Some of the staff were lovely others seemed to have a very ambivalent attitude to guest concerns Disappointed because our previous trip the staff were so lovely and we arrive to a bottle of champagne balloon and mini birthday cake and this time nothing for my 50th 
 Great location we have stayed here before 4 years ago for my husband s 50th Large rooms for central London hotel and elegant decor Nice modern bathroom with good shower and heated towel rail 