 The staff are rude the rooms are too small you can t lettrly wake in the room you have to jump over the bed to get to the other side the bathroom is scary I had my niece 12 years old with me and could not leave her take a shower alone also there was a mintanince on our floor 3rd and was scary to walk through with a child with me to reach my room or to go up 2 floors then come down on the staris omg that was a nightmare but I could not change because I had harry potter tour already booked and I have limited time also when I asked the consirge about under to help me get a ride to airport he is like I am sorry this is a personal use what the He means because I am not paying 60 ponds for his driver my god he should know about the common things I can t believe it and I don t recommend it at all very very very bad 
 I did not like anything about it the location you can have other hotels next door much better