 I had booked breakfast with my stay and was challenged on at least four separate occasions to say breakfast wasn t included despite showing them my booking receipt Once was while I was actually eating the breakfast That and part of the shower was broken in my room The bar staff whilst very friendly did have to ask for my drinks order 4 times as well a theme despite the other 5 in my party getting their drinks about 10 minutes before me The staff were very apologetic but one drink from their cocktail menu shouldn t be too difficult to make 
 Bed was very comfy staff in the bar were extremely helpful The hotel has a very nice vibe relaxed and family friendly The lounge space was very well laid out around the bar and enabled my group of six to chat easily The bathrooms were very cleverly designed and the room was great Despite being less than 30 metres from the Waterloo train tracks I heard no rail noise at all nice thick windows remote controls for everything in the room and the electric blind were nice features The breakfast was a really good buffet style and the dining room was very relaxed and well laid out Even when busy it didn t seem cramped