 Have to say this has been the worst experience that I ve ever had in Milan Given that I travel to Milan every year on business and have stayed in many 4 star hotel this rates poorly The reason been that I booked a non smoking room and then was move to a smaller room which clearly was for one person On complaining my complaints were not directed to someone in charge and if they were then the person in question didn t have the gumption or the manners to speak to me directly shocking My request was that I was not prepared to move again and that the rate should be reduced this was to no avail So you have my vote of 0 and I will make sure this is heard 
 Nothing 