 One of the barstaff Alberto was inconsistent in his drink sizes and he did not give us the same snacks that were provided when other staff were working My friend left a Rewards Card in the room after checkout when he tried to get it returned he was told that the card was not found in the room 
 The decor and styling of the rooms Easy to get in to see the sights of Milan on a tram Felt to be in a safe location and very easy to get a taxi The rooms were clean and is one of the few hotels that actually abide by the environmental standards and don t take every used towel they left the towels I hung up on the hook as per the enviro guidelines and I think that this is a great thing 