No Negative
 I had booked an executive room but was placed in a premium room I had a 9 day stay and at day 3 I asked if I was in an executive room I was not in an executive room They comped me breakfast for the remainder of my stay I was pleased They knew I was not getting the amenities of an executive room and would fix it Twenty four hours later I was still not getting the extra amenities Talked to guest services again They offered to move me to another room they provided the amenities I had been missing and they sent me wine and chocolates as a means to make things right I liked that they wanted me to be a satisfied guest 