 There was no kettle to make tea in the room We had a no window view just looked into another block of rooms Some of the staff didn t speak English well Seemed like there were new staff each day hard to connect with anyone personally 
 Location was very good for us as we enjoyed the walks along the river to the bridges and to the tube Very modern inside hotel new attractive functional bathroom Comfortable bed Most amenities All staff friendly concierge very helpful porters also Quiet room tenth floor was a long way from traffic and construction noises Buffet breakfasts had a good selection Hot breakfast very good 