 Had to change rooms three times as two too small for 2 people and not air conditioned and consequently had to pay for an upgrade All rooms should be air conditioned and would not stay in the warmer months if cooling could not be guaranteed Our departure was day roads closed for bicycle ride Our lugagge was wheeled to cnr of The Strand and Aldwych to catch a taxi to St Pancras After 20 mins no taxi My travelling companion is 79 and couldn t walk so I returned to porters desk but refused to book one The wonderful staff from the Aldwych Hilton assisted my friend with her luggage and called a taxi for us Very poor performance from Strand Palace especilly more so as I had stayed there at least 25 times Unlikely to stay again given their lack of interest 
 Comfy bed Good location