 This was a 50th Birthday treat for me completed by a booking at the on site Thai restaurant Although refurbishment works had been mentioned in the small print I hadn t been aware of the extent of these works My Addison Lee cab had to drive around for 10mins to find the alternative entrance On checking in I was told the lifts weren t working and I d have to go up to my room in the goods lift My Partner and I had a great meal at the restaurant however we were then woken up by the fire alarm at 6am we both live outside London and work in London and had booked this hotel so we wouldn t have to cut short my Birthday meal to get back home and actually have a lie in until 8am for once so being woken up at 6am by a screaming fire alarm wasn t a great thing particularly as it went off a few times after the initial burst We ended up leaving and going to work early This hotel will undoubtedly be great once the refurbishment is completed but for 149 without breakfast this was disappointing 
 The staff make this place fantastic and they should be commended for their helpful professional and cheerful attitude They couldn t have done more for us incredibly lovely and good natured even shepherding people through very cold corridors and fire escape stairs from rooms to lobby and back because the lifts weren t working 