 I have a huge list The check in staff were poor grumpy and unpleasant The room did not come with robes or slippers even though I was told it would The bathroom had not been cleaned towels had long black hair in them hair around the bath and shower soap marks on sink top A C kept clunking and kept us up Window wouldnt open Too much chlorine in pool which meant we couldnt swim or use the Jacuzzi Lift out of service I would like to make an official complaint to the hotel group I have requested the details but not had them sent as yet Please send these to me ASAP 
 The staff and quality of the breakfast was what I would have expected from a hotel of this standing The staff were excellent but then I would have expected that across the hotel unfortunately this was not the case 