 The staff seemed slightly undertrained There were a few hiccups with our room and the staff members were all a bit confused It would be good to have at least 1 senior member of staff on duty at all times However the hotel runs such that you really don t ever need to interact with the staff even for checkout so normally this shouldn t be an issue 
 The superior room was excellent Really spacious and with a large bathroom which came with great products Very clean and well maintained Many notches above your typical London hotel standard Gail s bakery and kitchen was also excellent Perfect location 