 They are absolutely refusing to release the extra deposit that they had taken from my credit card already two days prior to our arrival at the hotel The staff has been very counter productive on this matter and I ve been forced to call several times The room was nice but rather tiny and the doors were paper thin you could hear people having sex in their rooms while you were walking down the corridor The tiny shower gel bottles were never replenished the two of us got one complimentary bottle of water on the first night after that none on one day I discovered someone s eye make up imprinted on my newly provided fresh and clean towel and yes we would ve had a room underground had I not read the previous reviews on booking com and refused to punch in my PIN code before ensuring that we weren t getting a basement room And in general this part of Kensington especially when taking a stroll towards the Earl s Court Tube station just wasn t as pleasant as the other parts we ve stayed in 
 There were some nice restaurants in the neighbourhood and the Tube station once you manage to pass the somewhat crowded narrow street is only a very short distance away from the hotel The doormen where very polite especially the one who gave us a tour of our room The room despite the problems with the towels and soaps was otherwise clean and nice albeit small 