 Breakfast tea and coffee in mugs would have expected cups and saucers Some guest were allowed to have breakfast in their nightwear not what you would expect for a hotel of this callibre Waiting staff Did not smile quite abrupt and chatting amongst selves and giggling not professional 
 Second visit Location perfect Comfortable room but a little shabby however clean an good view of St Katherine s Dock Had view of bridge for previous stay which is recommended Reception staff very friendly and helpful We were able to check in early which was great 