 This is not a complaint just an observation I placed our used towels on the rail however housing keeping replaced them with beautiful fresh ones everyday we were there 8 nights That was great and quite unexpected thank you however from an environmentally energy saving prospective it runs the costs up for the Hotel and is not environmentally friendly in using precious water and power energy when it was probably unnecessary the heater rails dried the towels throughout the day We would have put them on the floor when we needed clean ones which seems to be the universal practice 
 Cheerful overly attentive staff nothing too much trouble attitude Cleanliness fresh modern appearance location great quiet and a pleasure to return after a lengthy day sightseeing and enjoying beautiful London I would not stay anywhere else I am telling my friends and family that they would find it hard to find anywhere better ideal in every way Staff all need a pay rise Thank you Nadler we will be back 