 Front desk staff very rude No Hello no Welcome no greeting no please no grazie We arrived during check in time and they told us to wait in lobby because our room wasn t ready No Please no sorry Room s not ready that s fine and understandable Lobby is 15 feet away and they could see us waiting Waited almost an hour no one came to get us Didn t offer us anything while waiting I went back to front desk and they had forgotten about us No apologies given Don t blame this one on the cultural differences or language barrier because we were 3 weeks in to our 6 week Italy trip and never had treatment like this Get some training for your front desk staff 
 Great Breakfast 