 They gave me room 401 it is behind a firedoor and cut off from the rest of the hotel and therefore the hotel heating does not affect this room There is a heater in the room it was not working and the room was freezing cold I complained someone came up to look at it then said that they d have to call maintenance in the morning No offer to exchange the room etc Next morning the shower took 15 20 min to warm up and was a trickle at best This time they offered that I shower in a different room By this time all I wanted to do was to get out of the musty freezing room At the reception there was no apology they charged me 89 gbp for a night in a small cold room even at this bargain price it was not worth it I could have been a frequent traveller with them and could have recommended this hotel to others at work who stay in London 2 3 nights every single week I will never stay there again 
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