 There did not seem to be enough staff on duty I had to queue for 15mins to check in and had to try calling room service 3 times before I got an answer which I don t think is acceptable in a 5 hotel However the hotel was not busy by any means hardly saw any other guests in fact 
 The room was amazing and at a great price too I had a twin aspect view overlooking the river on one side and the top of the O2 from another The hotel has some amazing facilities too especially the Sky Bar