 Lousy front desk personal we asked to change a comfortable 3 bed room to a standard two bed room for the second night well before the 24 hours cancellation period as our oldest daughter couldn t stay longer and was we wanted to have the younger kids on the same floor as we were We ended up in a much smaller standard twin room NOT on the same floor after the first changed room was not properly cleaned up spent 1 hour time in changing rooms BUT we re finally told to pay the same price as the more comfortable 3 bed room irrespective of their previous confirmation that the rate would change as well After one hour discussions we nearly missed our plane due to inter alia non availability of the general manager etc they were only willing to cancel the breakfast A 4 star hotel should treat customer differently especially in light of that our invoice of our group was over 1 600 pounds and the amount in dispute 60 pounds deluxe room with opaque window glass no view
 Good location very good access to the underground 