 The hotel was incredibly drafty and it felt as if I was catching a cold the entire time I asked the hotel to check the thermostat since I had the temperature around 27 C but there was no warmth Maintenance arrived and turned the fan off but failed to deliver the portable heater that was discussed He also stated that heating was not on yet hence the portable heater It was actually warmer outside Also staff in one of the hotel s restaurants could use hospitality training It took a much longer time than necessary to order a sandwich in the restaurant to take up to the room The worker assumed a lot before the order was even placed 
 I liked the architecture in the Kensington and Chelsea neighborhoods The planning and landscape along Holland Park Avenue was exemplary 