 Given upgrade without request a disaster Room duplex bathroom beneath accessed via spiral staircase with shallow steps not at all suitable for our age profile 58 60 yrs Also the wardrobe was in this bathroom area so one would have had to navigate the stairs in order to hang clothes Very little natural light capability in bedroom as when shutters open overlooked by lounge bar windows onopposite side of courtyard Breakfast total disaster Service slow So slow it necessitated us taking taxi to Van Gogh museum even though we had purposely breakfasted early in order to allow time to walk or take tram there Ordered tea for 1 and coffee for 1 Only coffee arrived so we had to request the tea again Cold tea served This was rectified eventually Ordered 2 fried eggs for 2 people with white toast poached eggs arrived with no toast We had to leave without completing breakfast as we needed to be at Van Gogh 
 Check in friendly and professional Arrived early needed to change clothes room Josephine s offered to do this Concierges both where excellent and gave good information on restaurant choices directions etc The main guy working in the bar was also very friendly later that night when we had a late drink after dinner Lady on reception phoned us when room ready which was helpful also 