 Polite but nefficent check in staff size of the rooms bed size Being charged 100 G B P on my credit card when I arrived in case we used the bar or mini bar the bedroom we were given never even had a mini bar in it since when has anybody been charged for something they may receive disgraceful tried to charge us over 200 G B P more than what our bill should have been when we checked out they had our booking form no excuse there either got a refund reciept when I queried it Very disappointed from what is supposed to be a good hotel chain First bedroom we were offered postage stamp size 1 piece of furniture was undescribable threatened to leave next bedroom slightly bigger no mini bar small double bed at 218G B P a night way over priced This was at end of our long 25th wedding anniversary holiday You live and learn very disappointed 
 Concierge and breakfast staff efficient polite and well mannered Reception lounge and bar areas very nice pity about the bedrooms Breakfast excellent 