 The reception staff must have a serious training in how to welcome the guests how to smile and let people feel that they re welcomed Straight face look is something not recommended at all from the reception people The Wifi is free only for 2 hours per day Wifi service is something basic everywhere nowadays Felt lots of dusts in the room even if they clean still there was dusts 
 The Panoramic room view is good over the Hyde Park and you can see the London Eye plus the Shard from far away Great location Few steps from Harvey and the Harrods very close 5 minutes walking The concierge staffs were great and the ones who were on the main door to bring the taxis are fantastic even the staffs of the breakfast area Very good breakfast choices which give you the option of having a good English Breakfast every day Big THANKS to the breakfast area people and the concierge ones to be very helpful nice and smiling all the time 