 The shuttle bus issue we had Although a great service of free shuttle from airport being able to reserve a slot on production of your passport would be something you should think about as people that just exited the airport jumped on bus while we were putting our bags on as we were already first there waiting and then we had to remove our bags and shared a taxi with other people rather than wait another 40 mins for the shuttle to return 
 The friendliness of the staff comfy beds great city view from our room nice bathroom with great shower Wonderful bar on floor 17 with a rooftop area above I m sure I m the summer months this is a great place to spend time as temperatures were very low these days we stayed The immediate resolvement of the 2 issue we had We needed kettle replacing as the one in room was bit rusty inside replaced immediately although prob shouldn t have been in the room in first place house keeping issue there and gave us complimentary coffees from reception while waiting for kettle to be brought to room Also needed someone to come show us how to work the heater in room Called reception and nice guy came immediately and showed us The free shuttle from airport to hotel also super bonus and the 5 charge for return is good Great savings as would be much more expensive to organise transport 