 1 Receptionists were terrible The only lady there was keep talking on the phone and nobody gave me any help or attention It seems that they are interns or trainees from a hotel school lack of experience and skills I understand that people need time to learn and practice but I also believe that to ensure the quality of service a supervisor should be around 2 The receptionists again After checked in I found that I was not told the wifi password normally they would indicate me at other Hilton hotels I called the reception three times the first two calls were not answered I waited long enough And I also asked for extra shampoo and dental sets I asked for two dental sets but they only sent me one they said in 5min but actually sent in 25min I had to call them again and after another 20min they finally sent me the second set It was really late already and I had to keep myself awake to wait for them 3 The water pressure for the shower was really low not comfortable at all water was not hot enough neither 4 You can not get into the hotel from the car park they provided I understand this and this is a minor problem 
 The price was reasonable location is fine not far from a tube station The main hall was interesting got lots of signed sports jerseys The hotel is close to a designer outlet and many restaurants Got convenient stores opened till late 