 The staff was the most disappointing part of the trip They could have been friendlier and more helpful So if you don t plan on having any issues go ahead and stay here however when soothing does come up get ready to wait around for about an hour while someone finds a solution We had about three issues one at check in that took the longest By the third I did not care anymore and just wanted checkout and watch to ensure there was no extra charges on my account because I would dispute them there was none but still kept that eye out 
 The room was a ten clean and nice what I am use to for an American hotel The location is far away from the city center i e costing more to use the metro to get around Also about a 20 minute walk from the main station to the hotel If you plan on going to a game at the Wembley stadium and that is the main part of your trip then it is a great location This hotel is right across the street but there is no crosswalk close by so get ready to play life size Frogger 