 This hotel is completely misrepresented This hotel would be lucky to rate 2 star The room had no fridge no safe but for 5 ponds you rent a safe deposit box in the lobby which if you want to access you wait in the general queue The restaurant was closed for dinner on 3 out of 6 nights and they charge 5 pounds to deliver room service the main bar only opened at sporadic times They offered a smoking room which was not available When question about the standard of the hotel the staff responded with a take it or leave it attitude The hotel charges 85 pounds for a taxi to Heathrow while a local car company charges 45 pounds I will never book a Britannia Hotel anywhere ever again The owner must rate his own hotels because there is no way in the wide world this is a 4 star establishment 
No Positive