 I booked and paid for this accommodation for a friend visiting London She was shocked It took ten minutes to check in as not all the counters were manned It took 25 minutes for her luggage to arrive from the doormen to the room On both nights her sleep was disturbed First night someone banging on the door at 6am Second night a A person urinating in the GF Elevator lobby in front of other guests and herself b A noisy all night party going on on the same floor kept her sleep disturbed hourly At check out only three counters were manned and another 5 minutes wasted 
 The location was convenient Good Coffee bar but not open at expected times 