 The fact I ve had to pay twice for the same room and still haven t had a refund for the first time I paid The hotel claim that because I booked the room on an older card before I had to pay again and they would refund my original card This hasn t been done I also paid extra for one of their Valentine s packages I only got the rose petals on the bed but didn t see the chocolate platter we were meant to get or the room upgrade So I paid an extra 100 for some roses Unacceptable 
 Bed was very comfy room was nice and spacious and facilities excellent