 Car parking facilities inadequately explained Phones not working in two rooms Room standard booked was not provided and had to be changed New room was not to the same standard as booked 24 hour room service not as described in brochure i e nothing other than supermarket sandwiches after 11pm When ordered not delivered Both rooms had broken desk drawers Flaking paint plaster in stairwell With the exception of one member of staff attitude and advice from staff unhelpful Radio did not work 
 One member of staff was actually helpful 