 My credit card got debited double once when I booked and once at the check out I needed multiple phone calls being asked to call back later being redirected getting no answer or people just hanging up etc Finally I have been asked to write an email email address was spelt wrong at first so had to call again then email finally sent had to wait 4 another days to finally receive an answer Apparently they needed to insure that my credit card was valid and use the money as a guarantee The problem is that it will take almost a month since my stay until I get my money back 
No Positive