 Average service left us waiting for hours to get into a room following a 30 hour journey had been requested ahead of time and others checked in and were given keys Very disorganized apparently room ready but 1 hour of the wait was to check it Inconsistent house keeling no towels some towels And walked in on whilst changing Uncomfortable bed and pillow that needed replacing Nice hotel but needs to better understand customer service and replace their beds 
 The location was great and the courtyard of the hotel and reception were lovely the room was large by London standards