 I think I can write a big essay here Service does not match with its name brand I dont usually use hard words but service everywhere in the hotel was pathetic Reception told us that we get 2 bottles of water per person per day but the guy at room service would only give 2 bottles 1 plain and 1 sparkling It s kind of compulsory to take sparkling so you cannot get two normal water and he made a big fuss out of it either you take this or i am going breakfast was another struggle i ordered omelette which took 20 mins and then came a wrong one Then i requested to get hot water for tea as we had to wait a long time for the omelette then came the right omelette but 20 mins to bring hot water so omelette got cold and they were not even apologetic Staff behavior was such that at times it was close to being rude Room service was ultra slow they forget things to bring with breakfast and then would take long time to bring which spoils your mood for breakfast meal the cleaning people would call 10 times for room make up even when you tell them that we will let the reception know and even after informing they entered our room for cleaning while we were there I have a long list and can go on mainly related to service It is a big hotel and you as one customer do not mean much to them I guess As I said only because of Nima we managed to have good time at the hotel 
 The only good thing worth mentioning or praising at Pullman Paris was the gentleman at the information desk named Nima He is an amazing individual excellent in dealing with requests and has answers to almost everything He helped us in everything during our stay we would have struggled big time if he was not there A big thank you sir for making our stay really good otherwise we would be regretting for paying so much just to stay in one okay sized room The facility is modern style so the room and bed was good the bathroom however needs some attention as the shower was broken and door lock did not work View from the room was good Location is really good you can walk around and there are so many options for shopping food etc Family friendly place 