 it is not a hotel it is a pension staff worked from 7 00 am till 1 00 pm and from 5 00 pm till 8 00 pm and then no one to talk to we where shocked when we arrived at night the door was looked and we had to open the door by using a code we hated the entrance 
 it is located in the heart of downtown of Vienna opera stephensplatz church shopping street karntner strasse st metro station it is very clean room new l decorated very good wifi breakfast is good staff are very nice 