 Nothing By the second morning the staff already knew which tea I preferred for breakfast 
 I found it a pleasure to be there Very thing was perfect and the staff were amazing I had a few steps up to my room but staff carried my bags on arrival and departure and could not do enough to help I could have had a room with no steps but they were not a problem They supplied separate Wi Fi for both devices I was using Food excellent AC was just right and if I am ever in London again which is quite likely I will be staying again Just around the corner from Oxford Street and probably the best accommodation I have ever had anywhere 