 My daughters were in an outside room which was very noisy The check in process is shocking when we arrived the queue was enormous which is awful for tourists and UK residents alike When I requested more staff I was talked to quite rudely being told I could have checked in online if I had booked with the hotel direct which would have cost more Funnily enough once I had returned to the queue miraculously some more staff arrived 
 The domestic staff were great the room was on an inside courtyard no view but very quiet the location is excellent especially if you are arriving at Waterloo Station The fish tank is great 