 I was surprised that the room was cleaned in the late afternoon I had walked around Paris all day and was expecting to relax on my return to the room and take a bath and then relax with a glass of wine But there was a knock on the door at around 5 pm for the cleaning to be done I could have said no but good customer service is about providing a service that is not intrusive on the customer Another surprise was that I needed to make an international call and the automated machine response was that this feature was not authorised When I spoke with Reception it was suggested that I had dialled incorrectly I don t mean to undermine staff but I informed them that I had followed instructions and was given an impatient look by one of them The other came up to my room and tried the number I needed to phone and the machine gave him the same response It was suggested that I might like to make my call from the reception phone for a couple of minutes I explained that it was a personal call and I didn t want to make it in a public area I was expecting the fault to be fixed and I am aware that they called in technicians but they were apparently unable to fix the problem I asked 3 times on different days but I was never able to make a private call to the overseas number Disappointing customer service 
 The room was very comfortable and quiet so it was easy to relax 