 The pillows were very firm indeed And the pipes made a water gurgling noise every so often also something else made a loud noise every time it came on not sure what it was 
 The receptionist was very helpful and chatty The room was quite big for London although on two levels you went a small set of stairs to the bathroom and tea facilities The hotel is in a fantastically central spot right near the Royal Opera House yet it is up a quiet lane so no traffic noise or noise from revellers at night 