 Not enough staff They kept forgetting our orders or getting them wrong Commenting only on the staff we encountered bearing in mind hundreds work at the W Half of the staff were professional others were damn right rude including one manager such a shame because these ones really let the other more concientous staff down No tea making facilities in the room we had to request every day and even then only one tea bag each poor for a five star at expensive prices Room a bit tired looking Service has gone downhill since our stay in May 2015 April 2016 not so good 
 Breakfast has a great selection although quite pricey Shower is huge but lacked bath sheet and only one robe between two Great location for beach but long walk for Las Ramblas so taxi everywhere if you don t like walking House keeping staff are first class 