 Staff argued with me over something minor Very poor customer service Rooms and d cor was extremely shabby and outdated I felt it disrespectful and shameful that Genting Casino UK that owns this property was quick enough to take clients money but put no effort into making the rooms look any better than a poor 2 Star Staff need training in customer service The price of the room is not that much cheaper than the Marriott in Grosvenor Square where I stayed the remaining nights of my trip Park Lane Mews SHAMEFUL
 The only good thing about this hotel is the location 