No Negative
 I planned a quick trip to London to celebrate my 50th birthday and my daughter s golden birthday In order to make the trip seamless so that I could hit the ground running since it was such a short stay I contacted guest services a month in advance Marlen was exemplar and superior She facilitated all of my theater plans tour plans and transport needs I valued her effort to assist with the planning of the trip just as much or even more than the stay Upon arrival I had a fiftieth birthday cake and a personalized card When in a pinch Lauren arranged for some of my shopping needs to be met while I was out on a tour Lauren went the extra mile The wait staff was unusually kind and made us feel like guests in their homes 