 Tired room enamel coming off bath grouting needed renewing Hotel paid no attention to details about how special our stay should be for our joint birthdays and tried to move us to a sister hotel which we have stayed in before and loved but specifically wanted this one Made husband late for his meeting with an important client whilst arguing with him that as the room wasn t booked in his name he couldn t check in without me Told him we then had an upgraded room but we hadn t He has stayed here before and has a far nicer spacious room Room aircon not sufficient duvet too hot and had to strip bed down to get to a bearable temp Cups in room only big enough for an expresso not tea 
 Assistance to our room with luggage appreciated breakfast chef was friendly and chatty next morning couldn t do enough for us which went some way to improve matters 