 Check in was a bit slow 1 person at reception though the hotel was packed I also requested a quiet room since i was recovering from surgery but got a room right next to lifts No view from room facing another building Location would appeal more to business travellers Not so close to and from central 
 Room bathroom and shower decent size compared to price location and other similar central london hotels Restaurants and shops within walking distance General ambience and feel of hotel especially around Christmas time would appeal to all types of guests travellers Room service and breakfast in room options Staff were pleasant Fenchurch Street tube station right outside hotel Although hotel was very busy it still felt peaceful 