 We were billed twice When you use your card to check in you will be charged automatically even though we were told this would not happen I paid with another bank card and was also charged on my the bank card I used to check in with Plus there was no British staff all everyone seemed to be from other countries As a British citizen I would expect some British sounding person at front of house This was central London and it should be standard Sherlock Holmes at least had a very British accent and a stiff upper lip Although the front of house people were nice enough it just did not feel authentic enough No sign of Britishness what so ever Sorry but that s how it was 
 No reply to our complaint