 I was given a great room upon early check in and told to return later when it was ready promised views over the O2 I was very happy However when we did return we were given a completely different room which had no nice view Not at all happy with this I was told at reception that unfortunately they had to give me a different room So who got my room and why I did mention this upon check out and received an apology it was the same chap that booked me in the day before and he did seem a bit guilty Ie ever he was very pleasant and polite and gave me complimentary parking It didn t make it right but was a little sweetener I will await any management response with interest 
 It is very new so in great shape but also it does seem well cared for It is a very nice hotel with everything you could wish for really but at a price Great choice at breakfast I highly recommend the lamb sausages delicious I will definitely go back as it is so very convenient for O2 and it is nice 