 1 The toilet didn t work properly and the staff didn t particularly care to fix it 2 Staff needs retraining on customer service or find another job doing something else they d prefer to do London is a large city and destination for international travelers if your front desk staff isn t interested in giving simple directions to the City of London s largest attractions they should work in the back do something else or fix their personal problems in which they may have with helping guests Laticia 3 Change the name of the hotel why do you have same name as another hotel in walking distance to yours My phone died and I had trouble finding this property by name 
No Positive