 Small lobby No lounge or place for guests to hang out other than bedroom No restaurant or breakfast When we requested a pillow according to their pillow card in room we were informed they don t have any of the pillows on card and were brought two that they had left Very disappointing If you don t have enough pillows then don t give yourself out as the pillow masters Was disappointed with this hotel as I requested an upgrade of my room the morning of arrival and when I got there the room was given to somebody else After I sent t 2 emails one confirming the upgrade of room and one later informing them of our time of arrival Also the hotel doesn t look out over Dam Square it is just situated next to it 
 Big and enough towels The aircon worked well Room was big 