 Booked a room with two single beds as I was traveling with my elderly mother Once we saw our room it was a queen only they knew this but didn t mention it Went back to reception to ask they stated that it was a preference not a guarantee despite the booking confirmation stating it was two singles No refund available no rooms for us to change to I asked if they though they could have contacted us in the 5 days since we booked to inform us of the issue but apparently it s too difficult to do so via booking com a fact I know to be untrue Despite the bed issue the room smelt was on a busy noisy street and was poorly put together Terrible last night in London Never again 
 Coffee at breakfast was ok