 The security could not have been less helpful and was in fact outright rude when we were faced with the dilemma of having no secure parking for our bikes We were assured secure parking prior to our trip which was an underground car park with no security guard More frustrating was that the first of our party who arrived was allowed to take his bike to his room 
 I booked 6 rooms following a 300mile charity bike ride from London The consierge was helpful and organised a morning of massages for our sore legs which was amazing They also provided a discount in honour of our charity 