 Check in took 30 minutes Soundproofing was very poor even on 4th floor Could hear people and traffic on the streets and movements and sound from Neighbouring rooms and the room above us The double room is very crammed There was no ironing board and housekeeping did not clear room service crockery Found dirty glasses in the room Our laundry was also not picked up by housekeeping when they cleaned the room and one top came back damaged 
 The location and the breakfast with the exception of the coffee was great Very close to Russell Square station 