 I was moved twice related to the unavailability of a room with a bath for the duration of my stay Victorian winding narrow carpeted passageways with endless closed doors and in some areas the occasional stair or two were very confusing and tiresome to negotiate with luggage There were staff available to assist with same The final upgraded room was clean despite stained carpeting weak air conditioning and no functioning window during the years warmest heat wave The bed was very firm I asked for a topper that made small difference to the rock hard surface Lastly half the lights in the bathroom winked out during a prolonged stay there The glass half partition on the bath was not firmly attached in position and would swing out from the wall during use in both bath rooms I was given and used 
 Friendly courteous staff Conveniently located close to a moderately priced selection of restaurants The Tube station and Bus Tours stops on the corner 