 Emailed staff about airport shuttle twice never got any reply there is a great regular bus that takes you from the airport into the city so we had no problem but one would thing a 4 star hotel would reply to your email a bit noisy airconditing for a 4 star hotel Breakfast could have been included in the room rate but this was not a big issue cigarette smoke in the lobby but I guess its Italy and they do smoke a lot overall it was a great short stay 
 Great location lovely staff clean room and good breakfast 