 The whole Place needs a refurbishment The staff in general were unhelpful and often replied in rude or dismissive manner On numerous occasions and I am very polite They badly need retraining for pleasantness and consideration The door staff basically refused to gather luggage from friend or use trolley to take to my room one wheeled smallest case and left us to struggle with the biggest part The only nice pleasant girl I met was the chambermaid The bed was lumpy The towels were small old and hard The TV was poorly placed on furthest wall Not enough plugs and sockets Bedside lights did not work No one answering reception phones on many occasions Coffee in flasks at breakfast was foul Poor bread selection And poor fruit selection Breakfast dry and disappointing Unable to get room service at all as no one replied 
 Location beautiful over the water space in public areas and room excellent Lifts good Staff smartly dressed The bath and shower were good The bed large 