 There was no concierge to help with the luggage particularly since there were stairs to negotiate We had several pieces each as we were travelling home to Australia via Wien Otherwise no complaints at all 
 The house keeping staff were very helpful particularly with bringing extra pillows reception staff were great with organising late checkout and transport and also the bar staff were really understanding when facilitating an impromptu get together in the courtyard Thank you for a lovely stay Leah van Lieshout