 Room was way too hot even when radiator off had to open windows but only one would open a little Mouldy glass The hairdryer was poor Not enough plug sockets Anti slip bath mat was mouldy No biscuits One member of reception at check in was abrupt and pushy for us to pre purchase breakfast and dinner Could hear toilets flushing so poor sound insulation to rooms 
 Nice duvet and comfy bed Door man and attendant at lift were helpful and polite 