 It did take 3 attemps to get firm pillowes for are beds They need to be a bit more clearer some were be it on the web sight or checking Iin about the extra surcharge put on hold on the credit card I did get confused 
 The after noon high tea and having the beds turned down at night after a busy day Great room service of food which was beautifully presented fresh flowers in room and real orchid plants every were 