 Terrible reception staff who really do not seem to like reservations made through booking com presumably because of discount against their rack rate Unique experience of being moved out of adequate but not exceptional standard double room overlooking Shepherds Bush Green and circus to smaller but still apparently standard twin room at rear while out for the day Returned to find keycard blocked reception desk clueless reception manageress then had the gall to tell me that I had cancelled reservation by telephone why then did I leave all my stuff in my room and why am I still here now expecting to stay for two more nights Nonsense Not at all apologetic or helpful Still haven t found my bag No sign of anyone trying to either 
 Good for Westfield Shepherds Bush and West London