 The reception staff were rude Our key cards did not seem to be working so we asked for help We were given another set and a patronising teach in on how to use them When these did not seem to work we asked the concierge who finally informed us that we should have been told that the door handle had to be pulled up not down due to safety reasons The reception staff had forgotten to tell us this 
 The concierge The only helpful member of staff in the hotel 