 Although this was my fifth time at this nice hotel nothing was done to welcome me back No note from the manager no gift nada I notified several of the front desk clerks that this was my fifth time but they did nothing In fact some of them seemed annoyed The last few times I was there I always received a courteous note from the manager waiting in my room Hotels must recognize loyal customers Maybe the manager was on vacation 
 Lovely courtyard nice big bathroom nice Hampton bar great location near St James s Park tube station Towel warmer in bathroom quiet room