 The staff directions to locations were not always good We also had trouble charging items to the room after we pre authorized our cards for the charges Our rooms were difficult to reach We needed 2 lifts in different wings or had to take a lift and 2 sets of stairs to get there Give yourself extra time to get from your room to the lobby if you have to be downstairs at a specific time The hotel bar is good but closes fairly early for a bar 
 The hotel was in a fantastic location for walking catching the buses trains and for dining The staff was friendly The rooms were comfortable and it was nice to have air conditioning in the room The food choices quality for both dinner and breakfast was superb The hotel gym near our rooms was very modern well equipped The bathrooms very modern and large 