 Not having an accessible room to accommodate my disabilities
 My requirement was an accessible room as I am disabled but the only one they had was occupied The alternative was totally unsuitable and the promise of a chair for the shower did not materialise My visits to London are for hospital appointments and I did not have time to try and find another hotel It would have cost another fortune with it being Wimbledon Tennis time I paid a lot for a substandard room that was not accessible The room given was immediately next door to the life there versions of an alternative accessible room I will never rely on this hotel again and feel totally disappointed that my needs were dismissed so lightly Even if a chair had been provided for in the shower I could not have a shower as there were no grab rails Appalled at the reaction on arrival as they tried to blame me dispicable 