 The Staff hardly anyone knows or understands English even though we were in London Bathroom extremely small and both shower recess floor and bathroom floor were quite slippery Cleanliness quite good although a wilted flower still in vase on bedside table a week later It was very difficult to get staff to understand English even the basics please remove insert in duvet Too much air freshener used outside the room to the point of making us almost gag Quite nauseating 
 Firstly I have reviewed the Park Grand Paddington Court Hotel as we were moved there due to boiler problems at the Park Grand Kensington Mostly the area although Kensington would have been a superior location Staff were mostly always courteous Efficient check in 