 One of the concierge was very unhelpful He was no knowledgeable at all and not very friendly Another concierge was extremely helpful So there was no consistency of service there 
 The location was exceptional It was half a block away from the tube restaurants coffee shops grocery stores It is on the Piccadilly line which takes you directly to Heathrow in 45 min for a few pounds The room was well appointed and clean They changed our towels every day which was a bonus because with 4 in our room there s no place to hang up all the towel to get dried 