 Things too more work than necessary as the staff had trouble understanding us most likely due to northern accents but checking in ordering drinks etc was hard work Fire alarm went off at 10 30 pm took an hour before we were allowed back in no compensating for it what so ever Quite annoying for a multi billion pound company Rooms were nothing special for the extortionate price I know its London but we could of got better with a large branded company for less 
 biscuits in the room were lovely cleaning staff were friendly