 not being able to check in at 14 00hrs as stated to be told that somebody would let us know how long we would have to wait nobody came over so after 20 minutes I went to them to be told the room was now ready 15 20hrs we checked in no apology or free hot drinks in bar whilst we waited which would have been delivering good customer service 
 Nice safe location less than 2 minute walk to the nearest station Loved the mod cons being able to control light switches from TV Housekeeping staff very polite and friendly in corridors 