 No slipper in the room No shaver kit No still water All the above essential items are missing and have to call operator Ask for river view but was given a view looking at another room I need to change the booking but front desk unable to do it as it book via Booking com and front desk never offer to call on behalf for the customer So got to use the room phone to make local call to booking com London customer call center which is so difficult to call thru and cost me total 20 pounds to complete the booking changes Would have given an above 8 rating if not for the above 
 A short walk to London Underground Good location next to river Thames and short walk to Parliament House Big Ben and London eye Good Concierge Great View from river facing the hotel front Lots of handy information to all the tourist attractions Clean and comfortable rooms 