 I think this may be a London wide problem and I also have good hearing but I could hear the tube from my room on the ground floor throughout the night and morning The room could have been a bit cleaner I think the turn around is very busy There seemed to be a constant flow of guests which must put staff under pressure it lacked the finish I expect of a hotel and shows the difference between a 4 London hotel and 5 There was a slight mix up with our room but The manager and staff were more than accommodating to resolve this and went above and beyond to make it right and they improved my stay by doing so I would highly recommend this hotel and will definitely use again the next time I return to London Any points I didn t like are simply little things 
 The staff were very helpful reception porters and especially the breakfast staff head waitress The manager was also very helpful and has since followed up with me to check I was happy during my stay not many places would do this The location of the hotel is great Easily accessible close to main attractions Beautiful decor in the lobby stairs Breakfast great selection fresh tasty Plenty of comfort in the room e g bath robe to use slippers etc Bathroom although small very nice I would really recommend staying here great value service breakfast location 