 Poor service A 5 hotel who refuse to cook your burger medium rare is not a 5 hotel especially when it takes 50mins to prepare Being told we can t have have a cocktail on a Saturday at 19h because the bar is closed is also not 5 And a doorman who care more about our chauffeur driven car to move from the entrance instead of welcoming us and offering an umbrella to protect from the rain is not 5 either 
 In the heart of the City of London 