 First impression of the hotel was not great with Service station in front of the hotel No fridge in the room and during summer needed to keep water and drinks cool Always had trouble using the card keys to access the lifts and then the rooms Lifts access was a nightmare Water fridge in foyer with complimentary drinks was often empty 
 Great view over Kensington Gardens Bar was relaxing Breakfast was excellent Location was superb for holiday makers Room was always made up beautifully everyday Bed was very comfortable Interaction with staff was always good Front desk restaurant and room service staff were always helpful and lovely to deal with 