 I was originally given the wrong room to the type I had booked It wouldn t have mattered but I specifically paid more for a twin room rather than a double The staff were quick to respond and move me but also did admit that all they do anyway is separate the beds which takes them about 5 minutes so that s what I paid extra for Interesting Also there were out of date crisps in our mini bar which in my opinion is totally unacceptable There was also an issue with a pre paid amount for extra drinks and food whilst you are there The bar told me I need to pay as I hadn t made this pre paid arrangement They even rang down to reception who confirmed this As it turned out I had paid and again it was their mistake When I complained about the above issues the guy on reception seemed to find it fairly amusing and smirked Not really 5 behaviour or service I m afraid 
 The room was nice Very clean and spacious The shower was amazing The gym was better than most hotel gyms 