 The toilet handles In our room this did lead to a problem but it is how problems are dealt with Reported the problem and it was sorted whilst we were out Brilliant service Paying extra for disabled parking when the car is essential for your visit The hotel is near to the airport so you do have the noise of the planes However we were not aware of them through the night They did seem to stop around midnight or I slept through them and start again around 7 a m Not a problem for us though 
 The welcoming attitude of all the staff The reception staff smiled and the breakfast staff were excellent Everyone offered assistance My partner is disabled and the bedroom wet room and facilities were excellent Very spacious The in house staff made sure we had everything we needed in the room on the second morning coffee toiletries etc with a smile We ordered a car from the hotel to take us to the O2 and the driver did everything he could to get us as close to the entrance as possible If you have visited the O2 you will know that the walking distance to the entrance if you have mobility problems is horrendous We were very impressed with the hotel Some hotels could learn from this example What makes a good hotel the staff 