 1 The hotel and or booking com lied about the reservation and fortunately I had my laptop with me to show that booking com offers park deluxe rooms with a king size bed a twin bed when in fact the room has a two twin beds OR a king size bed We were left with no choice but to accept a room with twin beds and a roll away bed for the price of the deluxe park room 2 The second day the room was not made at 3 30pm in the afternoon And the answer from the receptionist to our request to know why it had not been made up was it is probably because housekeeping hasn t reached your room yet 3 Before we left six nights later the TV system went down and nobody could repair it It was repaired at 7 30am on Monday We think that at nearly 700 a night this hotel could afford to have an engineer capable of repairing the system on site 24 7 
 The hotel environment is brand new beautifully decorated and very well maintained The swimming pool and spa area is extraordinary for a European capital The food in the dining room for breakfast lunch and dinner and the layout of the dining room next to the open kitchen is impressive The entire service whether delivered by junior or senior hotel staff is excellent The concierge and doormen were exceptionally kind and helpful Rooms serviced twice a day sheets changed daily which is normal but less and less common even in top hotels 