 The hotel itself is a three star at best broken facilities in room air con window wouldn t lock leaking shower sagging floor broken community facilities sauna was out if order and steam room appeared to not work No pool or even spa really don t understand where the five star rating comes from as the place is a dive
 Most of the staff are absolutely lovely My husband did have one interaction with one receptionist who was rude and snappy at hin when he asked to retrieve a bag from storage but on the whole the staff we deslt with were very lovely