 Crowds large groups everywhere tours small lobby area long quewes at reception area impossible to call reception during the busy day hours no one would answer staff mostly non British and not all understood the concept of good customer service very expensive food and drinks in the bar and restaurant restaurant set up for the tour groups and individual guests subject to large crowds and noise slow service stressed staff etc horrible and very scary old elevators harried front desk reception staff wish they would have told me about the small bar in the hotel off to the side that didn t cater to the large Tour groups overall lack of tranquility
 Location is excellent 