 Overpriced hotel Cleanliness wasn t up to the standard and same applies to the hotel facilities The staff looked passive and not well trained to handle customers issues without a management support on the site too The breakfast was another disappointing part of the stay not only in terms of choices but also in terms of the presentation and services 
 The hotel location is good due to its closeness to the public transport Kensington is a great area for museum lovers it also benefits from its walking distance from one of the most beautiful parks in the city Hyde Parks Two most significant city landmarks The Kensington Palace and the Buckingham Palace are both within walking distance which makes it a desirable location for many tourists 