 Lift not working though I think they have fixed it Cleaners did not hoover room during stay Room is very poorly lit and is in need of a make over updating Tv is small and old and only a handful of channels Even the cheapest tv s today have freeview The manager she walks around barefoot and the staff talk in their language over the guests You can here them arguing during day 
 Staff are very helpful though a little unprofessional at times I was on crutches and they made my stay easy I had ground floor room I ordered a takeaway at night which they brought to the room for me They offered to bring me breakfast in the morning Easy to get to places in London Very close to portobello road and Westbourne Grove and Hyde Park Quiet location and rooms Free newspapers Tea and coffee in room Wifi was ok 