 2 hours to check in Wrong room then gave us a key to a room with someone in Ended up in a disabled room with adjoining door Neighbour complained about noise We could hear him sneeze so walls were awful Only 2 milk sachets for 2 people Missed our dinner reservation due to check in Offered us a drink but there choice not ours Awful booked as Kensington spa as had 4 5 reviews they changed to holiday inn that wknd without advising us and was awful All foreign and no cust er Service Will be complaining 
 Not a lot as switched to holiday inn awful cust Services 