 15 minute queue at reception due to computer systems dying so I couldn t check in for a while Room was absolutely tiny Had to shuffle around the bed It was a good job my friend didn t come in the end Also I didn t like the mandatory 50 payment they took at reception from my card for incidental expenses I wasn t planning to spend ANY extra money during the one night s stay which if I did anyway I could have settled upon check out This wasn t any ordinary holding or just card authorisation because I was advised it would be REFUNDED in 7 14 days time I challenged it and was told if I didn t like it I could fill in a comments card Booked this hotel because I wanted to use the pool But when I found out it was an extra 10 I didn t use it Really it should be included in the cost free for guests These issues have put me off staying here or with this hotel group again 
 Reasonably positioned for central London 12 pm check out 