 I had to wait 10min when I arrived because both of the receptioninsts were serving another customer I think one receptionist for each guest would be better The last night there was a problem with the water in bathroom It was very hot and had to wait 5 minutes for the water to get colder in order to wash my hands Also the heater needed some time to work everytime I was back in the room 
 The hotel is in a good neighbourhood Near bayswater station and queensway station serving a good transport to the main tourists attractions I felt safe walking during the night 