 We arrive at 2PM the room was not ready we had to wait till 3 pm We seat in the coffe shop waiting 20 minutes till a waitress came The coffe was HORRIBLE Then we went in the room I asked no connected room and we get a connected room we could hear all conversations from the other room very noisy You can really close the balcony windows in winter it should be very cold and noisy from the street also I dont know how how much they pay to get the 5 stars it s more a 3 stars with 7 stars price Only situation is nice close to Metro AVOID 
No Positive