 The first room we were giving was a basement room which was tiny and freezing as the window wasn t properly sealed which in December isn t great They did however move us to a slightly larger room which was nice and warm I thought overall it was very expensive for what it was 
 Best thing about this hotel is definitely the location 2 minutes from the tube and right on Kensington Gardens which was fab The staff were friendly and when we did have a problem fixed it right away 