 i dont like when I came to reception on 23 of July at around 16 00 to change the room I recieve answer that i should return to the room and wait as somebody left with keys for me I explained her lady with dark haires that my daughter waiting with whole baggage in the lift She said Sorry I cant help you the doorman alrready left with your keys to your room Please wait I dont understand why is so difficult for her print another keys as we are with whole luggage staying in the lift But on the coridor concierge realised something that I was unhappy and immediatly help us with luggage and support to come to our room THANK YOU I really understand that she send another person with keys but in the situation when I m allready i came to the reception would be nice if she can be more supportive But generally wondeful stuff hotel and food 
 wondeful stuff hotel and food 