 We had ants in the room They weren t everywhere initially spotted them in the bathroom and I figured housekeeping would notice but they were still there when we returned to the room No slippers or bath robes in the room even though it s a 4 star hotel Only 2 towels per person one for body and another for hair face hands so you have to pick No electric kettle unless charged 5 Euros and the one we got smelled like soup probably because someone thought that s how you use an electric kettle I have to drink medicinal tea in the morning and I didn t really feel like paying 25 Euros for 5 cups of water Biggest inconvenience is that there is no iron in the room You have to get one from downstairs Even if it s free it s annoying to have to ask for it every time or spend an hour ironing all your clothes at once I also hit my head pretty hard on the bed frame because it s very low It makes for a nice ambiance with the lights but it s not very practical The minibar was very small even for a minibar with 2 bottles of water The TV had maybe 5 channels in English and Italian but by now I m used to this in Vienna Families traveling with kids might not be so happy though All in all it s good for a short stay and the minuses were not very hard to overlook but things could be better 
 Excellent location and very helpful staff especially at the reception I don t remember his name but the man at the reception who also speaks Italian and checked us in was very friendly and helpful The room was clean and housekeeping came every day but they could ve replaced the shower gel and tissues in the bathroom sooner than the last day The bed is very comfortable of course this is a matter of preference The room is quiet even on the street side the windows are very well isolated Breakfast is satisfying even if repetitive It s convenient and well stocked The AC worked very well The closet is large enough There is an incorporated baggage holding tray that you can hide when you re done unpacking The room was large enough for two people We liked staying here even if there are things the hotel can work on 