 We were unable to check in when we arrived and had to wait until half 2 by which time we were off to the ballet and did not arrive back at the hotel until 6 o clock However being the weekend before Christmas I can understand the hotel was very busy and the staff were as helpful as they could possibly be 
 I informed the hotel that we were staying for our anniversary when asking for a good view from the room and we were upgraded to a balcony with a wonderful view of London Staff were friendly and even put our bags in the room ready for when we arrived back at the hotel later in the day 