 I booked this hotel for my manager who was staying in London for company business but brought her family as it was during the summer holidays The sofa bed I was told was comfortable was not but this was quickly substituted The reason for such a low rating a customer service at reception was very poor b they did not order a taxi when requested which meant they almost missed their flight and c when a follow up call was requested to discuss issue the manager could not even be bothered to call I will not be booking this hotel for any of our executives and would not recommend it to colleagues or friends either 
 Location