 Being asked 3 times where I had travelled from The manner in which I was initially dealt with at reception I understand very well there are procedures policies and systems in place which staff must adhere to but extra care needs to be taken when speaking to guests as I did feel as if I were being suspected of not being genuine very quickly Luckily the manager handled the situation we got into very well and quickly with little fuss I won t judge the entire experience based upon misunderstandings as this is an excellent hotel and I chose it due to having stayed once before in one of the suites 
 The pillows the comfy mattress the bathroom the room layout the design of the room the fact it was so quiet the size of the room the friendly doormen Luca the manager the location the standard of cleanliness 