 The head of concierge s manner is unacceptable He refused to keep our luggage whereas it s stated clearly that the hotel provides luggage storage If not because I ve paid for my next stay with the hotel again on on Thur I d have changed the hotel He harshly talked to me and my mother in front of the others and was not happy that the receptionist came to help clear the issue He s arrogant and at the same time racist in the way that he treated us His bad behavior really ruins our holidays 
No Positive