 WI Fi was dreadful despite paying extra for an executive club room we could only get very slow wifi if you stood next to the desk Lighting could have been a bit brighter from a woman s point of view Pillows were rather hard temperature of water in bathroom could be a bit hotter 
 Staff were extremely friendly courteous and helpful Everyone greeted you when you met them Nothing was too much trouble The duty manager Chris went out of his way to assist me when I had a few issues with the room Breakfast was excellent great choice of food waiters always on hand to top up your tea or coffee Bed large and very comfortable bathroom quite a good size Molton Brown toiletries supplied 