 The shift leader on the morning of the 8 7 17 during breakfast time should improve her communication skills and attitude towards customers I Had asked the receptionist to have one of the tables cleaned for breakfast and was told it would be done in five minutes The shift leader who was told to do this walked away without any communication whatsoever and l was left standing next to a dirty table for more than 15 mins until I had to look for an alternative seating place She never came back to me untill I called her after breakfast 
 Allocated Room no 171 The bed was comfortable the pillows were too soft and warning the step sign in the bathroom should also be out side the bathroom in case someone falls down 