 I had called the hotel the day before arriving asking for an early check in I did not feel well and knew travelling all night would not help They said they would do their best When I arrived the staff said unfortunately my room was not ready but it would be in a half hour Unfortunately I did not get a key until after 3 00 p m We also experienced fire alarms two out of three days which were unsettling but I guess what can you do At close to 600 a night I thought it would be a little more customer friendly but the staff was very nice 
No Positive