 We arrived at 12 pm at the hotel We had asked for an early check in but they couldn t provide it for us No problem we came back at 4 30 pm check in starts officially at 3 pm but still only 1 of 3 rooms was ready All the luggage had been taken to one of the other rooms which was awaiting final inspection from the manager for cleanliness and that s why we couldn t go to it and although we called reception 2 or 3 times asking for the luggage they kept delaying it We waited for 30 minutes for it In addition our friends who had the 3rd room were being sent from one room to another because nobody knew exactly which was their room So the reception staff is either inexperienced or overworked They smiled all the time though 
 Fantastic location couldn t have been better on one of the prettier canals in a quiet area Tram station 5 mins walk Most interesting locations within walking distance Overall very comfortable nice lounges great view from the room we had a canal view room Excellent breakfast though very expensive whether you went for the buffet or for the full breakfast 4 EUR for a boiled egg In the end I think the buffet is the best option 