 The maid service was a little hit and miss glasses not cleaned replaced sugar not replaced there was no mobile signal in our room We paid extra for a club room but didn t really see any benefit the room itself was at the back of the hotel with no view apart from a wall and the only upgrades I noticed were 3 pieces of fruit and some rather scratchy robes 
 Breakfast was excellent the staff were very helpful The location is convenient for access to central London and the rooms are well presented They are willing to store luggage both before check in and for the rest of the day after check out which was a boon 