 The staff were not particularly friendly You felt like they were doing them a favour quite aloof On arrival they were doing maintenance on the stairs there were no notices apologising or informing guests as to whether to edge past of use the lift At breakfast I asked for soya milk and was given skimmed milk the breakfast area smelt of disinfectant The light shade was broken On arriving back at night there were several homeless or drunk people sat outside by the Kentucky chicken shop who were quite vocal and intimidating when returning late at night They did not seem happy that I had booked through booking com instead of direct 
 Customer services were helpful prior to arrival at the hotel 