 I had a basement room 001 which is only accessible by stairs although stairs aren t extensive I was helped with my luggage on arrival I did have to make a point of asking for help on other occasions of my stay due to carrying luggage back forth to meetings in out of hotel as a designer carrying many garment samples There was also some confusion at check in that my boss had booked the reservation when i told them several times in fact I had made the booking myself on both our behalfs that I found was quite rude my name was on booking so it was clear I made reservation in a way as i felt they weren t taking me seriously as a business traveller Room service menu has good selection although standard of food was poor for a hotel of this price rating Can t comment on breakfast as I didn t have time to try it Upon leaving hotel at any time you are required to hand in keys at reception which i found a little extreme Although well presented hotel feels like you are in someone s home rather than an actual hotel Was woken up several times on 2nd night by the resident in the room next to me walls are thin i could hear them talking knocking the walls repeatedly trying to put a plug in the wall presumably possibly drunk worse for wear as I could hear staff coming up down to attend to them slamming doors etc 
 Hotel is obviously new well presented very clean Decorated to a high standard Location is convenient for central London 5 min walk to Lancaster tube Wifi is ok for business travellers although this hotel isn t really geared up for business needs Room was fairly small Club Double I think but adequate no view as in basement apart from brick wall with slugs on wasn t really value for money as 200 GBP per night However London prices are always high Smoking area is handy if you smoke but I think it is mostly there to stop you smoking outside of hotel as this is probably frowned upon 