 bald carpet in room booked on line and asked for lowest floor room i could get and then also rang to confirm this a week or so after despite this was put on 8th floor intially when complained moved to 6th floor but person booking in in front of me was wasked if he wished the 3 4th floor when queried they did have record of my request but hadnt bothered to reserve a room for us 
 nice coffee at the bar