 No help with luggage One bathrobe missing Insufficient bathroom shampoo for two Air con awful slept in a room far to hot and air con did not work and yes I did follow the instructions We didn t call for help as we were far to tired and didn t Want to have to wait for assistance and after the service at the concierge we didn t think the hotel could be bothered the room was supposed to be a deluxe which was supposed to include a seating area unless this meant the desk chair there was none I was suspicious this was not a deluxe room I have stayed in American chain hotels before never again in a Hilton 
 Restaurant and lounge staff were friendly