 The fact I upgraded to a no smoking room with a window only to find the room smelling of cigarettes A mere apology was given to me instead of offering me something worth my while The lift was scary too as it rattled a lot when going up There was constant noise coming from the bathroom even if the lights were switched off No free wifi either 
 I upgraded from a no window room only to be presented with a no smokinh room stinking of cigarettes The management did change the room but nothing else was offered to please me as a form of apology The decor is old and there was a lot of deep cuts on the walls Overall not bad but I expected a bit more class and the wow factor wasn t really present Would probably think twice before booking again Unless desperate 