 Staff were a bit inconsistent some staff were very friendly and attentive whereas others were indifferent and not that helpful Temperature control was difficult to manage even though the air conditioning was set to cool in the evening we d wake up super hot and clammy The mini bar fridge wasn t cool enough to store goods so our foods and drinks went off Location wasn t great it was also on a hill which made it difficult for transporting luggage using public transport The internet was not consistent it kept cutting in and out no matter where you sat in the room 
 The fact they had complimentary afternoon tea and appertifs with snacks e g croissants for afternoon tea and savoury biscuits for appertifs was a nice touch but it would ve been better if they had complimentary breakfast or morning tea as generally tourists are out in the afternoon evening sightseeing It was nice that there were plenty of nice restaurants nearby Rooms had a Nespresso machine but there was no milk and no milk frother so you pretty much had to have your coffee black 