 The lifts There were 4 lifts but only ever 2 working and always spent ages waiting for it to stop at our floor floor 7 it seemed to skip us all the time so ended up travelling on every floor just to get in it The key cards were very temperamental which was a pain as you need these for the lift to work 
 Perfect location only a 3 minute walk to Tower Hill underground Hotel was very clean and rooms to a good standard plenty of shops bars and restaurants close by Sky lounge has amazing views but rather pricey but then that could be as we are from Cornwall and not used to the prices 2 drinks set me back 25