 1 The first remark when we arrived was You don t get any points because you booked through Booking com You would have gotten 500 points for this visit 2 The air conditioning leaked all over the carpeting Luckily the temperatures in Vienna were cool and we could open the windows Which allowed noise from other rooms 3 The bathroom a The shower squirted water all over the place and it leaked at the handle b The tub has very high sides and was most difficult to get into c The floor of the bathroom was very slick especially when the shower leaked water 3 The beds were very uncomfortable but due to our tiredness we were able to sleep 4 After our 5th night at the hotel service changed because as we were informed the switch over to Best Western had taken place The result We lost Wi Fi couldn t connect Breakfast changed from an elegant table service including made to order eggs to a typical and certainly ok breakfast buffet 5 We weren t informed that if the desk called for a taxi the taxi fare would cost an extra 2 60 euros 
 Location location location The hotel is nice but there were some problems One of the front Desk persons Tina Cannon went our of her way to help us find our way and overcome difficulties Ms Cannon helped us find a wonderful company when our walker broke and we needed to rent a wheelchair 