 Staff I was given a double room with no balcony without being told anything I went to reception told them this is not the room I paid for I paid for a queen with balcony and views and was told sorry we are extremely busy tonight we only have that room I said that s unexceptable they told me do you love on London we can redund you money and come and stay with us another night when I was 3 in morning had to organise a babysitter ect also underground car park was full
No Positive