 The lifts as others have mentioned were quite slow as one wasn t working Our room felt quite small even though only 2 of us were in there The bed was a bit hard and the bathroom was really small At one point the bathroom couldn t have been more than half a meter wide which meant we bumped ourselves constantly trying to get in or out of the shower There was also a huge amount of construction going on on our floor and outside the building It was extremely loud and would have been nice if we d been told to expect noise when we checked in 
 The location is fantastic right in the west end with theatres cafes and restaurants all around Easily walk to Trafalgar Square 2 tube stations are close by Check in was easy the staff were nice They held our bags free of charge on our last day 