 at some point i was running late only had 10 quid and wanted 3 quid to tip the doorman when i got into my taxi i asked the receptionist to give me three pounds and to put it on my bill he gave me a story about it not being hotel policy to give clients cash advances at 650 quid a night if you cannot accommodate a client for 3 pounds with a charge then there is something wrong either with the receptionist or with the hotel policy i explained to the guy that this really made me feel not at home and that keeping clients really meant that u made clients feel at home he was not interested i waited for the colleague who was also not perturbed by my story to bring change for my banknote from some other place in the hotel i find it crazy that you keep a client waiting who tells u he is late because u dont want to give him 3 pounds and charge it to his room they actually lost a client over 3 quid and besides booking with you i have used other booking engines to stay there i think i have stayed there at least 3 times in the last 5 months which is more than 5 rooms as i often travel with other parties i dont think this would bother them it would bother me if i owned this hotel they will not see me again there is some thing wrong with the mentality of assisting a client and extending hospitality anyhow we all have our opinions and clearly theirs is different from mine they will survive without me lol and ill certainly find other 5 star hotels n london in which to stay 
 i like most of the staff and the rooms and he general servicing of the rooms