 A C broke in middle of night It s rarely hot in London but this summer has been an exception It s unbearable Asked for A C to be fixed while we were out for the day Came back about 12 hours later ready for bed and a c still broken No one ever came Took 2 hours to get moved from a 2 bedroom suite to a single room with 3 of us in a new room Ridiculous Spent time on phone with manager Had to go to front desk to get action and that still took an hour Moved to a small cramped room that heated up about 2 am Had to go get fans from front desk then Absolutely no sleep with a small hot rooms and 3 people on 2 twin beds pushed together Barely apologetic the next morning Noted they are renovating and have had trouble with a c so they knew about it but only wanted to give a small discount off the down graded hot room we were moved to Poor customer service I warned them I would be posting a bad review for their service and asked for it to all be corrected They didn t seem to care so the best response I know is to follow through Would not stay here again if I had an option 
 I love staying in Kensington as it is out of the way of the busy part of London but close by tube to the heart of the city There are better hotels to stay in than this one 