 I didn t like being upgraded by an officious receptionist to what was to be a very dark no windows room across the road in another building which had the benefit of a kitchen We felt obliged to accept the room as we weren t offered anything else and didn t want to make a huge fuss when our reluctance wasn t already acknowledged by the receptionist However while I was out my husband had to ask for another room he never complains he couldn t get any work done because of the noise right outside our bedroom door which was the first room on the ground floor I am happy to get the room I book and pay for and don t like being fobbed off with something else just to suit the hotel It certainly didn t appear to be any kind of an upgrade If they don t like customers paying a reasonable rate for the rooms then they shouldn t advertise on booking com 
 The reception area was very glamorous Some of the staff were very helpful and very pleasant especially in the bar and restaurant The bed and pillows were extremely comfortable The bathroom was lovely and the toiletries excellent 