 The first room we were booked in had a terrible view a brick wall and fire escape along with a sub par interior in our opinion We had arrived early in the day and perhaps they were trying to get us into a room as soon as possible However they quickly responded to our concern and we were given a very nice room 
 Staff was very helpful with all of our questions and problems They were always pleasant and appeared to be looking to please It s location afforded us easy choices of transportation to view sights not close to the hotel bus line subway taxis all out front or up the block 