 To be told when you arrive that did you receive our email we sent you check in day mail sent at 2 13pm No we travelling all day that no room avail for sat night but there is a room for Sunday night but that they had a room for us around the corner same group hotel so checked into one Saturday afternoon around the corner got up early to check out to go back to original hotel we book for 2 nights checked in but room would not be available till late afternoon not a sorry or a complimentary coffee the email should have done why wasn t 24 hours notice given if other way around we would have to pay in full if we cancelled When questioned we were told as we booked through ye there was a delay in the booking come through but we got a confirmation email ASAP from them 
 V clean