 The reservation staff who even contacted booking com to tell them not to help us
 Awful An error in the system showed my room was booked for the previous night it needed to be Upon arrival the hotel admitted they had taken out my money but were not willing to allow me to use that money as part of payment to stay the correct night Tried to charge be another 150 on top of 120 equalling 270 Could not care less that they took my money when we could not afford to pay the additional 150 Happy to take money and do nothing for the customer ruined the entire london weekend