 We were disappointed by how unwelcome we felt the whole time we were there One of the Concierge individuals was rather dismissive so I guess we looked like ugly Americans that really didn t belong there It s ok though we will never go back as there are plenty of less expensive places to stay that are much more comfortable and closer to all the history and cultural sites 
 Nice place but the staff is a bit pretentious We chose this hotel due to its location to Paddington Station and the Heathrow Express to catch an early flight going back to California 