 The waiting times to check in and out due to inexperienced trainee staff one of which completely ignored my wishes and in doing so overcharged me for our room It certainly put a dampener on our weekend to start off with being overcharged by 160 
 One particular member of staff Alice was really helpful in sorting out a problem I had with the hotel to do with the payment of the room She really saved this trip for us Also the rooms were really modern and stylish 