 I found my window open when I returned to my room after a day of touring I called front desk and also spoke with housekeeping to complain I was highly concerned for the safety security of items in my room suitcase and belongings The response I received is that it must have been left open during the cleaning and I should not worry I was worried that my security had been breached especially since my room on the fifth floor was looking out on a roof top I was not pleased that they did not pursue my complaint and confirm with the particular cleaner that she had left it open and notify me of their findings so that I could rest easier knowing that someone did not break into my room Although sufficient for my needs the room was small two single beds and bathroom was a tight fit It didn t resemble the large comfortable rooms on the web sit 
 help from the concierge e g finding directions buying tickets for theatre and organized tour that I was able to store my luggage while waiting for the room to be ready upon my arrival close location to subway and shops for shopping