 Night before Asked for for a taxi for 6 45am as had to be at hospital for 7 15am Taxi was not there no one appeared to be trying to get us one so I had to go out of the front entrance to hail a taxi down Only then did the conceage react Had lunch at the hotel 2 teas and a prawn and crayfish brioche roll 30 00 Was then charged 3 75 service charge I object to being automatically charged as I always leave a tip Plus as a guest staying at the hotel I thought this was unnecessary When eating in the carvery in the evening lots of staff chatting at entrance and waiter placed my bread onto my plate across me rather than walk round Not good Didn t appear to be any disapline or leadership around the staff and from my own personal experience not well organised No biscuits in room Had a very early start in the morning would of liked to have ordered breakfast in our room Was advised breakfast didn t start till 6 30am Only 1 toilet on ground floor 
 Bed was very comfortable Carvery was very good Lovely heavy curtains in room which was very good as building opposite had their lights on all night Water in room Lovely furnishing 