 Staff can be a little friendlier The concierge and lobby staff were too rushed and serious and so paled in comparison to the spa and retail staff who were clearly warm welcoming and inquisitive as to guest needs and daily activities which is always a nice touch and should just come natural 
 Location is in the heart of the city The hotel itself is split into two buildings bank where the gymnasium and living room and retail space are and exchange where the suites and rooftop F B outlet are The spa was one of the nicest I ve seen that close in the heart of any city and the onyxed marble look with dim lights really helped supressed any wounded knots I had traveling from the rest of my Eurotrip As a W fan this is my favorite one I ve been to so far I won t go into details as many can be subjective but when you put in place all the elements it was close to an exceptional experience 