 Please take note if you would like a mattress in a cot for your baby you have to make a special request prior to hotel stay If you don t then your child will sleep on a thin sheet on top of the slats of the cot Had this not been a 5 hotel I would not be so irate about this situation We were verbally offered a full refund by the acting GM for one of our rooms for a 2 night stay However as I provided my honest reviews on there FB page and twitter this has since been rescinded This speaks volumes about our stay and Grange as a brand Pictures are below for your reference if you would like to see why I was so disappointed at this 5 hotel 
 Unfortunately as our stay was ruined by the customer service we were unable to use the facilities However they looked good online 