 The payment system Although the money was never taken twice I had a full payment and a pending transaction in one go I wasn t best pleased about this Arranged for a late checkout for 1pm only to be rung at 11 05 am asking why we hadn t checked out The soundproofing within the hotel could be better as I could hear guests all day that wasn t a problem and had some noisy neighbours in the night this was although not the fault of the hotel people were loud The noise from work being done above us all day was a little annoying as we had not been informed about this 
 The location of the hotel was perfect extremely close to the tube station and on a good line to get in and out of the centre Even though the hotel was close to the tube line I heard no noise from it at all The hotel was lovely and clean and the staff were very pleasant The breakfast was good The robes were a lovely touch 