 The room was the smallest room I have every stayed in The room was not clean The towels were not clean as I cut myself and the towel had blood on it and was just folded up and put back on the shelf for the next day The bath was never cleaned as it always had hair in it The lifts are the worst it took me 25 min one night to get a lift to my room The hotel had a convention on at the time so was extremely over crowded Couldn t use the bar couldn t use the cafe couldn t find any place to sit at all as the whole ground floor was taken over by the people from the convention This hotel is very expensive and way over priced for the service and facilities provided I stayed with my family for 12 days and half of us were in one side of the hotel and the others were in the other side of the hotel The hotel was unable to find 2 rooms together Would never stay at this hotel again 
 The location to the tube was very good