 I specifically requested a junior suite with a balcony when I booked on 13 May Upon arrival I was told that I had to accept one without a balcony for the first night and told not to unpack much This room was smaller with only 2 windows one of which wouldn t open It took over an hour and 2 reminders for this to be done The room furniture and fittings are very 1960 s and very tired Drawers and cupboard doors are ill fitting One small free bottle of water only on first night for an Honours member 
 The breakfasts were good and access to the lounge was a bonus Most staff friendly except for the duty guest manager 