 My partner left her earings on the side board next to the bed We rang that afternoon and housekeeping found them We were told there was no need to return to pick them up as they would put them in the post They did not turn up This was very disappointing and not the service you would expect from a high star rating hotel Lesson Do not trust housekeeping 
 The location next to Wembley for a concert was excellent We went to watch Coldplay and it was great to just walk a few yards to the hotel after the gig The stay was soured however by after service 