 The staff were uninviting and seemed a little dissatisfied with anything I asked for I am usually a happy traveller and used to smiles and courtesy I felt like I was staying in a boarding school rather than a hotel Where I was briskly told off for not handing keys The atmosphere was cold The hotel is not the pretty boutique hotel I thought it would be It was cold predominantly because of the staff 
 The hotel was in a great quite yet central location close to Hyde Park in a beautiful converted house 