 On this trip to London we stayed in BW twice a couple of days each time On the first occasion we encountered a couple of problems including a smelly chimney from the kitchen which meant not being able to open our window Mentioned this at the front desk and as compensation were told next time we booked we d get a reduction On our return we were given a lovely room But on the second morning the shower stopped mid shower Relocated to another room but horror of horrors we were directly in line of that awful chimney from the kitchen again and this time the air con was simply a joke and couldn t provide adequate ventilation to counter this 
 I much prefer the warm interior of this hotel to that of the bland Holiday Inn Front desk staff are always friendly happy to lend lend a helping hand As an example we were worried about the weight of our suitcases and mentioned this to the staff as we were checking out and they immediately brought a weighing scale from behind the desk to our car so we could weigh our cases there and then With a car the hotel is ideal in London Free parking with easy access to Brent Cross shopping mall 5 min drive Golders Green 2 min drive and the nearby Finchley Road providing quick access to both central London and other areas Wi Fi is a blistering speed as long as you don t upload large file sizes videos to youtube Then it begins to slow down rapidly I only wish other hotels at a considerably higher price point would learn from Best Western on their Wi Fi policy 