 Stinky Bath Towels Really Stinky Concierge Seriously it s okay to smile sincerely and be friendly Put Slippers in room you are after all a 5 star hotel You concierge could use some a lot of help with there approach and robotic service No personality very fake and whatever type of response I switched from a Belgravia hotel thinking I would get the same service as both are supposedly 5 stars I should have stayed in Belgravia This W isn t a 5 star hotel bath towels stunk all of them everyday so showered and had to air dry as I didn t wish to smell like a stinky towel I was completely taken aback by this location As I stayed in the W NYC and it was quite nice I was unaware of the Pride festival going on the day I checked and your concierge was NO help at all with helping me get to the hotel That was a turn off right away I could go on but why bother You have lost me as a customer It s like an updated modern motel for the Selfy Generation P S All around your staff are snobs and only cater to the wanna be party Hollywood type crowd Pity is what it is 
 Your food delivery people and doorman very friendly Food was good 