 Hotel was really busy families groups Check in was confusing as there is no real line in front of the desk and the area looks like a free for all creates frustration at check in which is not a good thing Housekeeping missed on cleaning the suite requested service at 8 00am and 7 hours later still was not cleaned when you pay the price of a suite you expect a better service This is a design hotel with many variations on textures colors and lighting at times it creates confusion as you cannot see what is in front of you or the reflection of mirrors makes it difficult to see what s ahead
 Rented a one bedroom suite which was really spacious and well equiped mini kitchen Used the Executive lounge which is a major asset for this hotel amazing view of Westminster Palace great breakfast options great hors d oeuvres Really worth the money spent 