 The hotel is very conveniently located in zone 1 with easy access to the city centre The rooms have all mod and cons and are very comfortable Free luggage storage facilities 
 The standard is more that of an Inn than a DT by Hilton There was an extremely long walk to the rooms through various corridors and no offer to help with luggage I had 3 big bags arriving from a long haul international flight Half of the toiletries were missing in the bathroom The duvet was very thin there was not extra blanket provided and I felt cold in the middle of the night although it was April London was experiencing winter temperatures I was extremely unimpressed with the payment procedure I was asked to both pay on check in and then again when checking out leaving it unclear if payment had been taken once or twice The offer to contact them again in case of double charging is not my idea of customer service procedures should be clear 