No Negative
 We were surprised and delighted with a room upgrade upon arrival Our suite was gorgeous very elegant and comfortable I never wanted to get out of that amazing bed However it was the little things that really impressed us Nice toiletries free newspapers turn down service which came with a free afternoon gift lip balm one night chocolates the next bags carried up to our room offered to be stored on checkout and taxi organised there was no need for us to ask staff also suggested the best times for the taxi so we wouldn t miss our flight There was a nice room service menu with items like homemade chicken noodle soup and gourmet hotdogs We enjoyed the room service both nights very delicious Breakfast was included and was also of a high standard Nothing was too much trouble for the staff The location was perfect we walked to all the major London attractions from the hotel We couldn t fault our stay it was outstanding We would come back here for future stays in London Should also mention our room was perfectly clean 