 I had the same lady for check in and out and found her not very friendly There was a que for check out None of the technology worked properly in our room There was no complimentary water My bath towel was riddled with holes I requested an upper floor and was given second floor I asked my husband to check us in and the lady on reception insisted I had to do it myself I was late for my event as the lifts took so long and I had no idea where the stairs were In the event of a fire I dread to think what would happen signage throughout hotel was not very helpful My waiter threw my cutlery at me during our dinner we were at an event in the ballroom Also the staff chose to stand at the back between our table and another and discussed goodness knows but it was very annoying having someone standing behind me while I ate We had a double room for 2 people yet we were only given 1 of each toiletry 
 The foyer area and bar was very modern and impressive 