 Rooms really are tiny no space to even put a suitcase Staff were overstretched in the evenings The lounge area is always full of non residents making use of the afternoon tea service When checking in the full accommodation and extras cost was reserved on my credit card When I checked out I was told the hold would remain for 10 days company policy the standard excuse Unacceptable 
 Great location and very lovely contemporary hotel Staff very accommodating and helpful 