No Negative
 My husband experienced a medical emergency Sied sp the night manager was extremely helpful He got us a taxi and told the taxi driver to take us to the hospital We had no idea where we were going Sied sent us to the best hospital in London Sied also helped cancel our reservations at our next stop on our travels which took a great burden off our minds While my husband was in the hospital Sied was very helpful getting a cab for me early in the mornings and he was very kind and supportive He seemed to sense my worry and took effort to encourage me The staff was also very accomdating in extending our stay We were so fortunate to have chosen this hotel for its beauty comfort location and service We highly recommend it 