 The customer facing staff are excellent but the management of this hotel need to show less contempt for the public I resent being forced to have a copy taken of a second credit card because I didn t have photo ID to prove I m a UK citizen I was told this was required by legislation which is false I have recently been the victim of credit card fraud and felt very uncomfortable about this procedure It seems the hotel doesn t trust its customers but expects us to trust it with our card details which should never be lying around as a photocopy I shall not stay there again I feel very sorry for the staff having to impose this policy They were very patient with this grumpy customer and they re very professional 
 Cozy feel 