 In general there could have been a better warmer personal relationship between the staff of the hotel and guests My impression was that there was some staff shortage 
 It was a quiet hotel in the middle of Vienna in a historical building which kept its authentic atmosphere We had to walk only for 5 minutes to the equally excellent Vienna public transport system It was the ideal combination of a refuge while being at the same time connected to the local neighborhood Infrastructure around the hotel was excellent regarding restaurants coffee shops shopping opportunities parks museums and culture 