 When I arrived around 11pm the member of staff at the desk was unfriendly and his manner was abrupt He wasn t able to manage a smile or a good evening I am unsure if that was his general way but it wasn t what you expect when checking into a well known hotel chain after travelling from far and a long day I used to work for a hotel chain and we were advised to be welcoming and accommodating When I entered my room there was such an awful smell possibly drains or possibly someone had used the bathroom before I checked in This was quite off putting and made the room seem less clean 
 The room was spacious and the bed was very comfortable The morning staff were very helpful and pleasant In the morning I noticed that a part of the shower was broken so I rang reception A gentleman came promptly and resolved the issue He was really polite and pleasant as was the lady at the desk when I checked out They were both friendly and well mannered 