 We had a two hour wait for our room after being told different stories by different members of staff as to why our room wasn t ready ranging from your room will be ready in 30 minutes as its in a holding state to we re waiting for your champagne to be sent up to your room as you requested upon arrival which never materialised to there s an engineering problem eventually after 5 trips up to the desk they didn t contact us as they assured that they would and 3 tired from travelling and very bored children later after demanding a room be sorted we finally almost 3 hours later got our key Breakfast was for the masses not much flavour if you re expecting fried eggs then expect to pay extra on top 
 Lovely comfy bed amazing views only a 5 min walk to Westminster Bridge for the London Eye Shrek London sea life aquarium London Dungeons open top bus tours all from outside the front of the hotel great location 