 Upon arrival we were greeted by Sylvia at the reception desk who did not seem pleased to serve us She didn t tell us anything like how you need to use the room card to work the lift or even what direction the lifts were in Her face was so unhappy I didn t want to stand there talking to her anyway The description of our room included an iron and ironing board though this was not there Everything else was as described 
 Hotel is lovely the decor is very nicely done The room was very clean the bed was extremely comfy I didn t want to get out of it and the shower was great We were on floor 6 and it was very quiet We didn t eat at the hotel so cannot comment on the restaurants Excellent location 5 mins from tube station stones throw from westfields shopping centre which was great 