 The staff on the front desk were not quite rude but officious The first 2 ladies were laughing I assume at a private joke the entire time I checked in which made me feel uncomfortable Then when I came back a bit drunk in the evening the chap on the desk tried to charge me for the room again I had to empty my purse and produce a visa receipt to prove I had paid It was rather humiliating and over the top 
 It was incredibly good value fairly smart hotel and right on Hyde park for 100 a night Also there is a bar and they give free newspapers and water in the room 