 Staff reiterated policies than solving the problem or addressing the concern I am a best western card holder but i was told that because i booked thru booking com they wont consider this booking for loyalty program The wifi connection in the room was erratic The water boiler was full of calc and not cleaned for 3 days of my stay There were papers cups in the toom instead of ceramic cups no so env friendly Despite the loyalty to best western brand i was charged 1 night fee as penslty for preponing my checkout for valid business reasons Anytime i wud recommend the next door hotel Berna to this hotel Theire customer centricity is amazing 
 Location