 The hotel is tired unloved and shabby Some staff are lovely but morale is clearly low They are working in an unloved shabby hotel and they know it I arrived in my room to find a bath full of disgusting shaving hairs The drains were not working or else it hadn t been properly cleaned A lovely night manager immediately moved me to another room Great potential wonderful views again all creaking chipped and tired looking The following morning as I was checking out I asked whether my room rate included breakfast The receptionist acted as if I was just trying it on and replied Oh go on then We ll give you your breakfast too even though we upgraded you last night I was so astonished I didn t know what to say Not all guests are free loaders and a little customer service goes a long way This place needs a makeover and new management It is in a GREAT location and could and should be so much better 
 The location is second to none Bang in the centre of London beside Oxford Circus and the BBC 