 couple of members of staff were a little abrupt and not very friendly on our first morning we woke up to no hot water which wasn t great but no ones fault we were offered breakfast the next day however they didn t say it was just a continental we had to pay extra for this which I wasn t impressed not where other guest I saw 
 Great central location for theatres Leicester Square Covent Garden family room good with the advantage of kettle and microwave free water available anytime and free tea coffee and cookies and also free milk plenty of places to eat locally 