 We had a slight problem with our room to begin with and when I went downstairs to resolve it I was rudely spoken to by a staff member named Frederico and not only was he rude to myself but undermined his staff member in front of me Did not like the way he spoke to me and I hope he isn t always like that with guests 
 The room was lovely and everything was clean Room had everything we could possibly need and the bathroom was spacious with a large bath The bed was comfortable Carolina who sorted out our rooms was really kind and welcoming 