 You had to use key card for elevator that often work after 3rd of 4th time to press the level number If you left your key card behind or your partner had it The hotel is expensive but unfortunately most hotels in london are this at least had amazing location right across the kensington gardens 
 The bed was very comfortable and room was quiet even tho the windows were off to busy Bayswater road If you closed the curtons the room was pitch black Room was spacious and clean Loved the choice at the breakfast it was delicious Coffee wasn t very good but it is the same at most hotels 