 Our greeting on arrival bordered on rude and not welcoming at all We hadn t realised until the night before we checked out that guests are normally given a tour on arrival so we were unaware of the lovely sitting room with wines drinks etc We enjoyed it on the last night of 5 nights thanks to the very helpful staff working that night 
 Location excellent to underground Westend show and to get around London Great cafes close by for breakfast Rooms quaint authentic In general most staff were nice The lady who went out of her way to look up overland train schedule for us represented Hazlitts beautifully 