 No porters How can a hotel claiming to be 4 star not have staff to help you with luggage Rooftop pool is atrocious small cold deep and unsupervised Certainly not suitable for our 3 year old twins The surly member of staff at the spa who clearly didn t want our kids there Well they were impeccably behaved in the pools Water only provided on first day Had put in a request for our 10th wedding anniversary to be acknowledged in some way This was totally ignored 
 Family room I booked was fine Spacious with large beds Powerful shower in bathroom Location is a bit away from centre but Collblanc metro is 5 mins walk away Breakfast is decent though the lack of fresh tomatoes and oranges is very puzzling for a Spanish hotel Spa is very good Reception staff helpful and polite 