 it was somewhat chaotic at no point did your website tell us that a whole refurb of the reception area was taking place we checked in in a converted bedroom with a trainee woman who was slow and unable to communicate properly in English The room we were given was a single room with a double bed pushed against the window we couldn t walk around it and had no place even to change or unpack when I complained we were told that all rooms in London were small I reassured them that I stayed in London all the time and they weren t They changed our room to a basement with no window but it was bigger and we could at least open our cases They re well decorated and clean The outside of the hotel was dark and I actually fell on the bottom step onto the pavement because I was unable to see though thankfully only grazed but could have been much more serious More and more I feel that hotels in London especially at peak times just want to rip people off 
 The staff were friendly when we complained about our room and did the best to help 