 When we visited the bar in the evening the poor barman was rushed off his feet On concert nights it might be good to have extra staff later in the evening 
 I was celebrating my retirement after 35 years as a nurse in the NHS with tickets to a concert in Hyde Park with a good friend I was absolutely delighted when I checked in to be told by Elena at reception that I had been chosen to be Special Guest of the Day She handed me an envelope tied with a pink ribbon and inside a voucher for 3 courses and a bottle of wine in the Island Grill Restaurant for two people My friend and I really enjoyed our meal the food and wine were superb and the waiting staff were great treating us as though we were really special I even had a hand written card and fruit in my room when I returned Apparently the hotel picks someone at random every day What a brilliant idea they definitely made my day VERY SPECIAL Thank you 