 I accidentally double booked for three nights non refundable and the manager would not offer a refund even though it was clearly a mistake I contacted them through an intermediary the next business day but the manager said that contact needed to have been made within 24 hours 
 The location is very convenient for the Tower area and the views of the Tower of London are spectacular The rooms are unique functional and well thought out The top floor lounge is welcoming and fun and its outside views of the Tower of London and the Tower Bridge are unbeatable 