 Several points 1 TV facility in the room stopped working after only 30 minutes and having contacted staff I was told there was a fault with the system They didn t know when it would be fixed This meant that my staff for one night wasn t off to a great start as I couldn t even watch the TV to unwind from a long day 2 The light surrounds for the ceiling spotlights seemed to be loose as if ready to fall away 3 The lock barrel spindle on my side of the door appeared to be exposed missing a back plate As if it may have been faulty this didn t do much to reassure me of the lock working room security privacy 4 The mirror on the wall appeared to be cracked I brought all of this to the attention of a staff member who came to the room to check the TV when I first reported this fault I believe this may have been the hotel s general manager I was told all of these points were fine The next morning when I checked out I received a verbal apology from the desk staff only when I specifically reiterated the above points no refund on the bill It s very disappointing to pay around 150 for a night at a apparently upmarket hotel townhouse and not receive the service stay you paid for I did write to the company at their registered address three weeks ago and no reply disgraceful anytime I am in London again I will definitely not stay at any of their hotels 
 Good location 