 When I landed in London I received a call from Grande Royale Hyde Park booked via your website They informed me that they had maintenance issues and that they transferred me to another hotel with the same rating After visiting another hotel Paddington Hotel which was more distant from the Hyde park and looked like it should have 2 3 star rating I went back to the Grand Royal and demanded the room Magically the room was available About 30 smaller in size than the one I booked Towels with hair on Sorry its far from 4 star Disaster 
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