 We had ordered and prepaid a twin room when we arrived we were told there were no twin rooms available and we were offered a heavily sub par cot as a substitute Being too tired to make a fuss we accepted with the understanding that we could switch to a twin the next day Then we were woken up way too early considering our check in time and told that we d have to vacate the room before 12 00 and not be able to check into a new one before 14 00 We declined went back to sleep and then in the afternoon managed to wrangle the room shift anyways This is now the third time in a row that I book a twin room at an upscale hotel chain and have this exact problem Both Booking com and the hotels are to blame here When I book a twin room I WANT A TWIN ROOM especially when I have payed a week in advance on a non refundable room It should be self evident that in most cases just sticking people in doubles instead could be heavily infringing on peoples personal space I will be sending a separate email to Booking com customer service to get their act together regarding these kind of bookings 
 It s generally a comfortable and quiet hotel with good service and the breakfast is great The neighbourhood is quiet 