 Upon arrival the hotel had no reservation for us To say this is a Marriott hotel I have stayed in nicer 3 s however when emailing to give my thoughts I was made aware that the hotel was currently being refurbished The response given was that they would like to welcome us back soon I don t think so Definitely not a 5 hotel though 
 The staff were polite friendly and very helpful Although no reservation could be found the staff sorted us a room straight away exactly like the one we had reserved and also when asked about the location things to do etc they were very knowledgeable and helpful printing off leaflets and maps for us Location has easy access to the rail network to get wherever we needed in London 