 Directions to room was confusing didn t like our room on opposite side to Northumberland Ave and especially did not like the stairs we discovered we had to take once out of lift and into the area where our room was located I was very tired from flight and was sick of having to lug my suitcase up and down underground station stairs and then had to lug it up yet more stairs to access our room in hotel Staff at reception should have warned us of this and maybe offered some assistance Rooms on Northumberland side much easier to access we stayed here once before and preferred our room on last visit 
 Perfect location in London lovely feel to Hotel especially the front entrance very grand Filtered water available on all floors was appreciated Fantastic shower with the best water pressure ever experienced in any Hotel we ve stayed in and we ve stayed in a few Room was very quiet