 The clarity on the Booking com website my booking says This is a non refundable booking which indicated to me that I had paid when I booked Nowhere in anything to do with my booking can I see that it says I need to take the card with me or that payment had not been taken I used a work card to book as it was a business trip and did not have the card with me of course I therefore have had to pay and will now have to seek a refund from my place of work This not only caused me embarrassment it was quite stressful as I did not have all my cards with me either I d like to know how I was supposed to know that payment had not been taken and that I would have needed the card to be with me please Thank you 
 Breakfast was ingenious and HUGE Loved it Bed was so comfortable I had the best night s sleep I d had in weeks The staff were all so helpful and even when I had an issue with something they were so polite and offered solutions I know I was hot and bothered but they were cool and calm and very polite 