 On arrival there was a very friendly gentleman who assisted with our baggage and parking but unfortunately not when we checked out and were in a hurry for the airport 
 Excellent location walking distance to Duomo and to the very lively Navigli neighbourhood The rooms are comfortable and updated breakfast is excellent and the staff was courteous if perhaps a little stiff The hotel itself is not very large and has no spa or fitness facilities which I would have expected of a 5star but it had everything that you require and the accommodations are more than adequate I would recommend and I would definitely return 