 The beds were like cots with a comforter thrown on top The beds sunk in the middle The shower tub was 2 feet high difficult to climb into no rubber bathmat there were handrails to use Room was quiet but TV did not work air conditioning worked quietly Upon arrival 10am we could not check in to room until 3pm quite tired Staff did not speak English well and we were not told about the special vouchers costing 11 pounds vs what we ended paying were 15 pounds for morning breakfast buffets Breakfast was delicious dinners were very limited and poor selection of British beers and no French wines The desk staff checking us in and out were limited in English ability and did not offer additional help courtesies 
 My husband and I have stayed at The Grosvenor beginning in 1982 present at least 5 or 6 different times and the quality of the rooms beds food and management staff at the hotel have diminished considerably over 34 years Concierge who handled baggage was very helpful and polite 