 We had two problems which were on arrival I had pre arranged a transfer from the airport to the hotel with the hotel and when we arrived the driver was not there We waited an hour and a half and contacted the hotel when in the end they said he wasn t coming and we had to organise our own taxi They said their driver was usually reliable but not this time I had also pre arranged for the hotel to book our lunch at a cafe for Christmas and when I checked that also hadn t been done but they did it once I checked So probably have to keep ensuring they do what you ask even though I had sent emails and received confirmation of the arrangements I had asked for The staff were apologetic and were very helpful with other things during our stay and organised the taxi on our return journey to the airport 
 The rooms were very comfortable the bathrooms quite large and the shower great Staff were very helpful The hotel is in a great location 