 My boyfriend had trouble sleeping on the foam mattress Much too soft for him Coffees for the coffee maker were not replaced daily nor were dirty glasses removed from room Tickets we purchased at the front desk for Van Gogh Museum were not accepted they were valid through 12 31 15 only I believe These latter issues were only minor hassles The mattress however was quite uncomfortable for my boyfriend 
 The warmth and ease of the staff The generosity of the snacks in the lobby and in our deluxe suite first night and the abundant breakfast 