 Mattress and pillows too soft and made us too hot they may have been the tempur style we are both used to firmer pillows and mattress i am sure if i asked it may have been possible to change but we were only there 2nts and it wont stop us from returning which we hope to do in April this is one of those things where personal preference is hard to satisfy with so many thousands of people staying 
 The staff seemed very genuine friendly and welcoming I hate it when someone says have a nice day with no eye contact its so insincere The hotel was really lovely furnishings decor fire in lobby location The restaurant staff were excellent and the breakfasts were excellent too tasted freshly cooked and not mass produced and kept warm like so many places I am disabled and nothing was too much trouble and the approach from staff to me was just right helpful and supportive without taking over I really appreciated that 