 Travelled with my disabled mother and as with all the canal buildings the access to the hotel required being able to transverse several steps LIkewise on returning to the hotel my mother wanted to use the toilet in the lobby area but found she couldn t due to steep steps and no lift access Breakfast was a little pricey 
 Beds were comfy tea and coffee freely available all day and night Personal attention by staff was second to none and this combined with the beautiful facilities in the bedroom and the lobby and reception area made my mother feel so spoilt Staff went out of their way to help my mother overcome difficulties she experienced wit access etc