 The check in and check out process was painful the staff looked quite confused at almost everything we said and we had to speak to managers a few times to make sure that the rooms were settled correctly and check in and check out took a very long time 
 The breakfast was lovely although a shame they could find us a big enough table for our group of 11 we had to split across several tables The rooms were absolutely lovely and especially the one bedroom suites they had superb views across Westminster Bridge 