 Twin room not provided promise of single duvets which offered by hotel not provided Late evening reception staff stressed and un helpful The fact that we booked using booking com and the hotel told us to ring direct if we needed a twin room we did not know this information and should not have impacted on our room provision un acceptable 
 We had booked a request for a twin room this was not provided so my friend and I had to share a double bed we were offered single duvets these didn t get provided I had to chase up this offer on our return to the hotel at 10 30pm the reception staff very stressed a double duvet did arrive without a cover on it not acceptable The hotel did explain that when a room is booked via a third party its not always possible to provide rooms that have been specifically requested very disappointing visit we shall not be returning