 On arrival we were told breakfast was not included despite my showing my Booking com receipt So were our friends who had travelled from a different city Receptionist then said she would have to call supervisor but she could not get through and kept us standing at the desk I said she should give us our room and sort out the breakfast and leave us a message that this would be good management She did this the message came that breakfast was indeed paid for The same for our friends Poor Poor She had us standing there and I had to take the lead to get the situation moved on Wifi should be free for those of us one nighters we were going to the Grime Prom We wouldn t use much but picking up e mails would have been good No safe in the room Food was terrible in the Brasserie Why is the price so variable Our friends and us paid different amounts We won t stay there again 
 The Staff are really polite and helpful 