 However the experience was not as good as it seemed The facilities didn t deliver heating in the room was not working And for a 5 star the staff was very rookie in handling the situation I had first reported the problem right after check in and had to push for a follow up until I went to sleep at which point there still was no sound solution a non working extra heater and extra layers of cover at 12am when I pushed for it At checkout they did not know about the issue and when pointed they did apologize which I appreciate however that did not make up for freezing at night 
 The building facilities and rooms look very nice And the hotel is located in my favorite neighborhood in London 