 The hotel was particularly busy on this occasion which meant a long wait to check in which is a little frustrating when all you want to do is get to your room after a long business day It is nobody s fault but I am surprised that express check in technology that you see in airports and some hotels premier Inn for example as not yet been adopted We make our reservations remotely now so the information is there 
 I often use the Park Plaza when I stay in London It is the combination of location and standards that make it ideal for me I find the rooms spacious and comfortable but more importantly clean The staff are professional and courteous and the facilities are excellent 