 Customer care was poor Argumentative male at reception Gave same room to another couple who walked in on us an hour after we arrived Luckily we were just sat watching TV Gave out incorrect WiFi password When we returned from our night out our room card wouldn t work Reception called our room 5 times in the hour after the other guests walked in but hung up twice before we could answer 
 Fantastic room with view over the River Thames Lovely bathroom Great breakfast 