 We arrived to Vienna on a Friday and it was soo hot unfortunately the maintenance of the air condition is not top priority at this hotel so we couldn t sleep the first two nights It s outrageous for a 5 stars hotel not to be able to offer a well airconditioned room but the appliances are so old so even if they work they don t function as they should I suggest that the management needs to change the air condition appliances if they want this hotel to be considered a 5 stars 
 It s very important to us to be welcomed and this hotel could do that very well the lady receptionist even called me by my second name which doesn t happen often in a reception The location was excellent the breakfast was superb Very good service all in all 