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 Great personnel always helpfull ready to assist with any questions Everyone is friendly cheerful and positive Very clean very quiet rooms in spite of location which is convinient by the way The buses to Serravalle depart from a nearby trains tp and from Malpensa arrive and depart from Centrale 2 metro lines Duomo is in 20 30 min walk Corso Como and Porta Garibaldi in 15 min Personal note if you plan to do a lot of shopping very easy to commute to and from hotel to a number of destinations with luggage shopping bags etc Especially when leaving 1 min to the railway station to the airport Breakfast is good and rich although almost the same every morning The dinner is great as well A lot of different options that change from day to day A great selection of wines at dinner 