 I stayed for a total of 8 nights in the hotel There are 2 soap dispensers in the bathroom One at the bath tub and one at the standing shower area When I reached on my 1st day I noticed that there was very little soap left in the shower dispenser and it was not a full bottle I had thought the housekeeper would notice it and replenish by 2nd day But it was not done till the 7th day which was really disappointing Meanwhile I simply squeezed soap out into a cup from the dispenser at the bath tub for my use This is an example of a small detail that is important to the customer but overlooked I also disliked the fact that a senior employee at the hotel is unfriendly to guests I assumed he is someone ranked manager as I saw him on more than a few mornings mingling with staff He doesn t make eye contact with guests or greets them 
 I loved that the family room was spacious and the fact it was so near to a metro exit Even though it is abit further away from the city centre it is still not too bad It is in a quiet but relatively safe area And the Chinese Vietnamese restaurant nearby was a surprise bonus The staff at the reception were good and especially one male staff who went the extra mile to get ice for my husband on a few nights for our soft drinks in the room He even provided an ice bucket 