 As it was labeled a business hotel I expected to be able to print documents etc But no the ladies at reception insisted I had to email them the documents as there was no other computer I was flabbergasted and asked if there was any other way she said Well you don t see a printer in your room do you How is that a response to a guest Finally over the phone she said I could print without sending an email So I brought my USB drive and then the other ladies there were 4 in total at reception said no I couldn t I must email them the documents They were also not able to tell me if there was somewhere else I could go to to get my documents printed via a USB drive After much hassling I was finally told I could log into my own email and print it off the reception computer I compromised as there was no other way All of this meant I had multiple trips to the reception and irked some other guests who thought I was cutting the que at reception One guest told me off and I was not in the mood to explain This experience on the first morning of a week s stay really left a bitter taste in my mouth Also on the same day while dining with a guest in the restaurant the waiter mixed the orders of myself and my colleague up we both ordered steak rare versus medium As we were having a business meeting we did not want to make a fuss and it was particularly frustrating to eat food that is not to one s taste Lastly this happened on just one of the days but the housekeeping did not top up the toiletries I didn t raise this point however as I did not want to call up reception again The only reason I didn t move to a different hotel was because of the location and because I was with colleagues who were staying at the same hotel 
 The reception let me check in very early as they had a room available 