 Since the hotel got acquired by Hilton they have forgotten to look after their previous customers aligned to the regency hotel Most of us came along because this was a boutique hotel These days it s really catered for the tourists and such and lost its way for customer service It s all about revenue I guess I have stayed at this hotel since 2002 I and my team will be looking to stay somewhere else in the future if opinions don t change for the better 
 What I liked about this hotel is more important to me then what I like this time round This hotel is great the staff are good and the location is fantastic for London 