 Due to the flooding of my bathroom from the floor above I felt that a free tray of tea sandwiches biscuits and a glass of champagne were not enough recompense for this incident though they did offer to move me to another room when I paid the account I noted that they had waived a 5 discretionary service charge which amounted to 30 I have written to them to say that as the staff were all courteous and helpful I felt that the staff discretionary service charge should be reimbursed and that Claridges should have recompensed me in another way Vivienne Plummer Mrs 
No Positive