 It was my birthday treat and my husband had asked for some champagne to be in the room on arrival as a surprise This didn t happen and they blamed the fact that we booked via booking com as the request made at time of booking doesn t get passed to the hotel The member of staff was very matter of fact about this with no apology at all We paid extra for a room with views of London this we did get however the windows were filthy 
 The bar on the top floor is really good with excellent cocktails and the staff are very friendly and efficient 