 I recall the hotel information saying there was no lift only 3 floors when said done but the stairs are tricky if you do not have full mobility and that should be a little more prominent However the staff did help with our luggage without being asked and that was a great help Also breakfast is taken at a sister property approx 100 yards up the street which needs to be highlighted we were lucky in that it was cold but clear when it s raining it could be problematic Are umbrellas provided in that circumstance may be a nice touch 
 Good location for Marble Arch and the variety of public transport links to get around the sites and the West End 