 No assistance with luggage or greeting on arrival Reception is not obvious as it is tucked away Concise was not able to assist us at all with our request to locate dance venues or entertainment venues She didn t seem to understand our need Executive lounge always had stale breads and tea cakes were very dry Also when behaviour of some patrons and their kids was unruly and affected both hygiene and other patrons it was not handled at all Kids running backwards and forwards using fingers and hands to collect food pop some in the mouth and proceed to feed directly from the serving dishes 
 Croissants and breakfast buffet was excellent in main dining area Maitre D waitress older lady was dreadful cranky and rude All other staff were brilliant especially the two Phillipino ladies Nothing was a bother for them Executive lounge it was great for timeout and a snack or two 