 On arrival our greeting from the receptionist was clipped and verging on unfriendly She didn t make us feel welcome and wasn t very helpful or understanding at all We expected a warm cheerful hello at the very least We had travelled over 300 miles to be there 
 The doorman was cheerful and helpful Everything worked in our room but it felt and looked very tired and old The hotel could do with a big injection of money to bring it into the 21st century The location was excellent for Covent Garden and the theatre we were going to 