No Negative
 Clean comfortable beautifully decorated rooms Rooms are small but very well layed out Lovely bathroom complimentary mini bar with soft drinks and sweet treats Good coffee and tea facilities in the room Professional friendly staff Excellent location Close to Tower Hill Tube which is large suitcase friendly lift access to all platforms easy to get to and from Heathrow from here changing at Barons Court or Hammersmith no stairs We have stayed in this hotel two years in a row and will be booking again next year 