 We arrived to be told I had booked a twin room and not a king size room I showed the girl my booking which clearly stated king size bed she said they were fully booked so we could not be moved I was in London for my brothers wedding so had no choice After fuming for 20 mins I went down again as I was not happy I spoke to another girl and low and behold a king size room was available and we were moved with some foreign chatting between the receptionists and some dirty looks that I dared challenge them again The room was clean and bed comfy but the bathroom was pitch black with one small light They have a little self serve cafe with coffees and food the coffee was cold both times and we purchased a bacon and sausage roll and there was about half a tub of butter on the bread completely inedible 
 When we finally got the correct room its was clean The location and view was great 