 When we arrived we were told our room wasn t ready and to come back at 2pm We went and ate in the bar and had very poor service from the one staff member Once she brought our food we never saw her again I went back to the front desk and once again our room wasn t ready and I was told that check in is after 3 I told him the first person told me to come back at 2 and their website said check in starting at 2 He just gave excuse after excuse and we were left to sit around in the lobby for another 45 minutes or more while we waited for a room Understand we had just arrived from a very long overnight flight from Canada and just wanted to get to our room At no time were we ever told we were entitled to breakfast eventhough I thought it was included The doormen were friendly but they were almost the only ones 
 The room was very nice and the location was great The food from room service was good 