 We arrived at 3 pm but were not going to be able to return from work in London to collect the car the following day until 5 pm There seemed to be some confusion at reception about the car parking charge It is a bit disappointing to have to pay a car parking charge at all If however having spent nearly 300 for two rooms B B the car parking charge for 24 hours did not afford some flexibility I would have been really disappointed One of the main reasons for choosing the hotel was the shuttle bus to and from the local underground station The drivers were lovely but the service was only available from 07 00 11 00 and from 17 00 21 00 Therefore I had two 15 minute long walks to and from Brent Cross Station I would probably have stayed there anyway but the absence of this service from 11 00 to 17 00 should have been clear at booking 
 Staff were friendly and helpful 