 The hotel looked worrisome from the outside Exterior needs updating There is an arresting smell of oud in the lobby A milder fresh scent is more desirable in my opinion There is a general lack of warmth in the hotel It would not hurt if reception staff were more friendly The rest we encountered apart from the 2 staff mentioned were sullen and did not seem like they enjoyed their job The shower temp was a bit iffy but resolved after repeated tweeking 
 The rooms are all updated to a modern standard Good sized shower too Hotel is 2 minutes away from Gunnersberry tube rail station and is one stop away from Kew Gardens There were 2 friendly chaps on the staff one at the bar Ricardo and the other was serving food an actor I forgot his name Breakfast was a good spread Only had it once though so I am not sure on variety on a daily basis if one is staying longer 