 Unfortunately the property is undergoing major renovations so not all facilities and lifts are available It is great to see this iconic hotel undergoing major refurbishment and I would be very keen visit to enjoy all the changes We found our original room in the older wing run down and unsuitable When we discussed this with the staff we were moved to a room in the urban wing Staff were extremely helpful and polite during this change and we were offered a complimentary drink 
 The location was great however this area is very busy with people moving to and from Central station bus lines trams canal traffic Tour groups meet outside this iconic hotel so be prepared We were moved to a room in the urban wing which was very clean and comfortable with magestic view out to Central Station and the canals All the staff at the hotel were super friendly helpful and attentive Overall we were extremely happy with our stay here 