 Giving people a cookie when they check in does not equal good customer service The check in staff weren t particularly friendly or helpful for example they watched me struggle a luggage trolley through a ridiculous revolving door without offering to help they never offered to help with the luggage either To describe the surroundings diagonally opposite the hotel was Sexyland and kids on scooters were messing about in the car park They mistakenly wanted to charge us for breakfast but dealt with this okay when shown the booking reservation which included breakfast 
 The room was spacious and well designed with helpful gadgets The breakfast was great In room coffee was lovely 