 1 Even though I thoroughly booked with a mail a car to wait for me and my family at my arrival at Vienna hotel it did not appear The explanation I got later at the hotel reception desk was that the mail came late to them so they did not have time to organise it I send my mail with all the needed details the previous day so this explanation was not good for me It is another story when somebody paid attention to it if at all I had to find my own way to the hotel which was easy though I was in Vienna many times before I wanted it just because the kid was tired from the early get up and the flight which was her first not so much for my convenience eve though I was also traveling with a large suitcase and a folding trolley for the kid quite bulky as you can imagine Therefore I did not like the vain sorry about that to my complain at the reception 2 The restaurant is OK but I expected much much more Good that there are plenty of other restaurants around the hotel 3 At my check out I kindly asked my Lufthansa Miles More card to be verified accordingly since I actually did the hotel booking with it I was refused with the explanation that I have to check it with Lufthansa I kindly asked them to connect me with Lufthansa in order to do that at the spot I was refused with that as well Very very impolite I checked with Lufthansa M M in Sofia They were surprised but advised me to check with Booking com A lot of checking and still no result I still do not have my miles for the hotel booking in my card 
 This four stars hotel is situated conveniently at about three minutes walk from the public transport metro green line and busses It as just at one of the gates of Sch nbrunn park very close to the Sch nbrunn palace La Gloriette Vienna zoo the Palm house and the Cactus house A great place to be with your family when being in Vienna for leisure The breakfast is excellent My room was spacious with high ceiling and extra large bed The cable TV was fine WIFI perfect The mini bar well equipped The bathroom was clean and with a bad tab very convenient to rest in it after a long day This hotel has history behind It was originally the guest house of Franc Josef 