 1 Poor room allocation we were given a poor room with poor bathroom even though we arrived at 16 00 Large group and many rooms blocked Room changed next day 2 Groups We were refused yes I mean this access to the breakfast room due to a 60 plus group of Chinese and despite there being space for us Instead we were forced into the bar and expected to sit on a bar stool or in a low settee Neither acceptable for breakfast I had to ask quite forcefully to have a proper table moved from the group area into the bar bad grace and illogical as we could have sat at this table anyway 3 IT in the rooms We were unable to connect our Ipad to the room System In the first room there was a wall socket but this didn t work despite your staff trying Instead we were offered a free movie but this didn t work either In the Second room 4029 there was no socket and so no way at all to use the TV Unimpressive 
 Staff were delightful and clearly upset by our experience They all knew and were extra nice Manager on duty wrote personal letter immediately and made sure to chat with us on departure He also told us that the staff were unhappy with the group which was an experiment for a boutique hotel Hopefully not to be repeated otherwise this hotel will not last long in its niche Breakfast was terrific with outstanding home made cereal and freshly made hot food of high quality Second room was very nice with great bathroom and large enough for a city hotel Don t expect views as most rooms are internal whic makes them quiet really quiet at night Excellent coffee machine AND a kettle and free water and crisps made it feel generous Location is very convenient for main station and trams 