 Our room wasn t ready despite us checking in an hour after official check in time Our tv did not work and this was found out late at night Nobody answered the phone when we called down for 15 minutes In the morning we found the kettle did not work Again the phone was not answered for 5 minutes We asked them to send us up tea for two and when it arrived it was coffee for one After speaking to the manager we did get some discount off our room If you are on business I d say it s ok We stayed because a friend who was on business was staying there and wanted to use the Heathrow Express There are lots more better hotels in London with far better service and value 
No Positive