 Getting woken up at 11pm by the room phone ringing to be told by the front desk that the guest who stayed in our room previously thought she had left her coat behind and would we let her come up and look in the room for it We said no because we were in bed and my partner then had to speak to the guest on the phone and proceed to look in every cupboard for the coat which was definitely not there Not once were we told sorry for disturbing you When paying a premium for a central London hotel room I expected at the very least some privacy for the evening and a good nights sleep 
 The fantastic welcome we got a complimentary glass of prosecco free upgrade to a more spacious room a big bath wonderful Elemis toiletries delicious continental breakfast with the most helpful staff great location 