 The staff smiled only when hotel guests were leaving That should tell you everything you need to know about them No other complaints We strongly suggest they fire all front end staff and hire a friendly crew A lot of money to spend to have to deal with staff who have no idea that their guests are human We might as well have been a piece of furniture We stayed at another place in Paris and several throughout France only Hotel Napolean had non friendly customer service staff Yes they did everything hotel service should not do they were inattentive not accommodating robotic 
 The lamb shank was great The hotel is quaint and in a fun area Could see the effiel tower from the room Maid was great her and one other service personnel were the exception to the rest of the staff 