 I had booked an executive King room and had paid On arrival I found that they sent me to a little box room in what felt like the basement I complained and it took about 40 mins in reception holding my ground before I was finally given a downgraded room and a partial refund They did not telll me what they had done with my booking and tried to get away with it hoping I woul just accept the room Very disappointed as previously have been very impressed 
 The location is excellent 