 The ac wasnt working in the rooms as there had been a power cut which messed them all up and the windows in the room do not open there is a vent that opens if the widows opened it would have been ok the ac not working but as they didnt open the room became very stuffy This is when Mo kicked into action though and searched everywherr to find us fan to keep the air in the room circulating 
 The staff especially Mo who was part of the night staf were very friendly Mo went above and beyond to help us with any problems that we had He deserves to be recognised for his customer service skills and the job that he does 