 1 Staff need more attention to detail For example reception didn t ask have you stayed before Breakfast is downstairs in the restaurant bar area and at breakfast they took my room number gave me a table and that was it I would have expected them to ask if I knew where everything was rather than feeling you had to fend for yourself I am harsh but have worked in catering and expect a decent standard 2 Food provided for room service is appalling Brakes congealed tomato soup and walkers ready salted crisps no bread roll Was cheap and nasty and charged 7 00 for the pleasure of it I feel if you are going to offer room service do it properly Also room service was advertised between 7 11 and when I rang I was told it wasn t until 8pm No apology given After 8pm it took me six attempts to order as the bar didn t answer If you want to provide guests drinks and don t have the catering staff put in a mini bar I had a cupboard in my room that was a perfect candidate for conversion The menu was mostly drinks which says a lot It made me wish I had gone and bought something from sainsburys 3 Could do with a refurbishment I stayed in 108 and the side of the bath was coming off No carpet in the rooms and makes it feel cheap Advertised as 4 but feels budget if I compare to other 4 hotels I have stayed at 4 No gown or slippers provided for use of spa facilities Reception should warn you of this and how to use pool etc 
 I am 37 weeks pregnant and the pool was the best part of my stay and the bed was comfortable albeit they could do with a thicker duvet on offer Breakfast was decent 