 On arrival we were told that we could not have a twin club room for our whole stay as our Booking com reservation was only a preference and not guaranteed I have booked many rooms and have never had this problem before This was very disappointing given that I had also messaged the hotel in advance about our room preference The reservation staff tried hard to fix our problem and about an hour after check in they visited us with the welcome news that we could remain in the same room for the duration of our stay they also brought drinks cake and fruit I have no idea how they sorted this but would like to say thank you very much 
 I chose a twin club room with lounge access as I was travelling with my 80 year old mother so knew we would probably spend a fair amount of time in the hotel between trips The room was spacious and the beds were really comfortable Access to the lounge with its numerous snacks and drinks was fabulous The staff were very friendly and helpful 