 After waiting for 2 hours over our check in time I finally visited the front desk after watching numerous older couples successfully getting a room key and after explaining that I was told to wait for a room and then watching other go through miraculously a room became available I felt throughly discriminated against because we was a younger couple Then after walking around London all day we wanted to order room service after 3 trips to the reception and 1 broken phone we finally got 2 lots of fish and chips I never usually complain and this may seem like mediocre complaints but when it s your Fianc s birthday you just want everything to be perfect Highly disappointed 
 The room was comfortable and clean 