 1 At check in I was told that breakfast is not included and only actual breakfasts consumed will be charged However after I left I was charged GBP125 for 5 breakfasts that I never had 2 The Duty Manager Savia De Jesus Rodrigues never responded to my emails with complaint about the GBP 125 charge 3 weeks thereafter the matter is still not settled 3 On an early check in I was promised an SMS to inform me when the room is ready The SMS never arrived 4 The soundproofing of the rooms is deficient A couple in a neighbouring room were enjoying themselves on Friday night and that was clearly heard I felt embarrassed to listen Involuntarily to all these sounds couples deserve some privacy in a 5 hotel 
 The place is conveniently situated at walking distance to most major offices in the City Sophisticated lightening The service offered is ok similar to other London hotels 