 I have Alzheimers early onset and when I tried to pay online for four people in our party their was an hour of confusion from your desk people in trying to process my card I had to make several phone calls to my bank who told me me card was fine and could and should be processed normally which didn t happen so it caused me a lot of stress and anxiety just one day before leaving for London I do have to avoid stress and confrontation but it was an eventful hour for me 
 I enjoyed all of my stay sensational in the sky lounge although far too expensive but that s London and I will make it my hotel in London when I visit as I do during the year so thank you all for a nice stay Paul Liverpool 