 The Stairway to the rooms were very tired the carpets seemed a tad grubby so my level of expectations were starting to slip there was an air conditioning unit it wasn t very powerful there was a separate stand alone fan which was used fully in an attempt to cool the room The TV remote was a bit of a mess with batteries on show an attempt to repair had been made by the hotel The carpet was very grubby frayed in places The duvet had what I can only describe as a blood stain or red wine stain either way not something I expect from any Hotel let alone a 4 hotel The Bathroom had wires hanging out of the cosmetic mirror the shower was pointless no power in the spray the head wouldn t higher up The stay was ok We didn t come to London to stay in the room 24hrs so it served its purpose but when booking a highly star rated Hotel you have expectations which weren t met
 The Hotel location was great within 10 minutes of Marylebone Station 20 minutes of Oxford Street and 30 Minutes from Bond Street and Piccadilly when walking The reception foyer was very inviting modern the staff were extremely helpful and polite