 I didn t like when ordering room service I specifically said no mayonnaise in my sandwich which then arrived with maynoasie in I phoned to tell them and they offered to come collect it and change it however at this time it would of taken another half hour so I asked for a refund They come to collect the sandwich and the waiter was very very rude and said it s my fault and they shouldn t be refunding it I even advised him to go listen to the call so I could prove I was not in wrong very poor service and let down the whole stay for me and my partner 
 I loved at first how every member of the staff including the cleaning staff were poilite and made you feel welcome 