 The front office was understaffed on our check in at 8 00 PM We had to wait for 30 minutes with only a few people in front of us We were given the wrong room which also had to be sorted out We were missing a few items from the room for which we had to relay multiple messages to fix so the communication can be improved Given above we did not have a 5 star feeling and felt that the accommodation was overpriced 
 The location is excellent with the museum quarter on your doorstep The sound isolation from the street is pretty good We had some issues at the night of checking in and Thomas from the front office was kind enough to provide us with a surprise bottle of champagne on ice as amends 