 The pillows are too soft and the hotel does not offer firmer ones We were however provided with 2 extra pillows when we requested them 
 The hotel provides guests with a complimentary metro card which covers the entire Vienna transportation network for the duration of the stay The hotel s location is very central It is directly on Mariahilfer strasse and the Westbahnhof Metro Station thus offering a wide variety of restaurants sight seeing and shopping experiences 