 Spent the weekend at the W for a birthday and was our first visit to Amsterdam Notified the hotel before arrival that it was a very special occasion and got the most basic customer service The room was like a hostel I ve never stayed in such a small confined space It took around 45 minutes to check us in and had to keep repeating ourselves I paid 400 per night without breakfast and it s the biggest waste of money I ve ever spent Hotel said that they would take a payment instead of preauthorisation as it would go back to my bank faster only to find out that I didn t get as much back as I paid I called to complain and was told a manager would contact me this was a week ago and I still haven t been contacted Always been a very loyal Starwood member but this has completely put me off using them in future Do not stay here it s not worth the money 
No Positive