 Had to alert maintenance twice on issues which housekeepers should have picked up on and rectified before my arrival Faulty lamp in bedroom and faulty shower head This was POOR Both issues were resolved swiftly and efficiently upon request however Had to alert reception that I was being charged for breakfast on both nights of my stay as my rate quoted was inclusive of breakfast This was POOR 
 The service reception concierge room service maintenance housekeeping overall was good efficient and friendly Used room service three times The service and food was of a consistently good standard 