 The lack of Internet service complimentary with room fee was just wrong We found out a person can come off the street sit at the bar and use the Internet for no charge while those of us who actually purchased room s were charged 10 day We actually sat in the bar and lobby and used the free access the second night 
 We loved the young man in concierge He was so helpful in planning our short stay of 2 days so that we got thee most of the lovely city of Vienna He showed us all the places to stop and where we were on the map so our stay was much more enjoyable 