 Instructions on upgrade which was offered and accepted were not the best despite having access to club lounge it was not explained that breakfast was served there with the price included in the upgrade price Also could not access the club lounge with our bedroom keys Replaced when asked but it was an irritation Breakfast buffet arrangements in main restaurant and in club lounge spoiled by inadequate heating of hot food servings cold by the time you got to table
 Location and access for a visit to London was the main reason for booking and not disappointed Staff were cheery and helpful when needed First impressions very good