 When I checked out they put a mistake restaurant transaction to my invoice for 200GBP more expensive than a room night I informed them and the reception said she had taken away the error transaction I was in a hurry in the morning and agreed to receive the receipt by email When I checked my emial a day after the error transaction was still there They had charged me despite my claim and their confirmation I promptly emailed them but it took 2 3 days each time to get reply It took nearly a week before they finished their investigation Then the refund would take another 5 10 days to approve etc More than two weeks altogether Hotels should have fix this quickly Customers are suffered and worried I have heard another story that it took a month for another guest for a hotels technical internet error Best of luck when check out 
 Outstanding location why some people complain that it is far from town Not at all So convenient to walk take bus underground or Uber And the exceptional view over Thames river Staff are great but I reduce the points due to the unpleasant incident Read next 