 My breakfast card was not collected in the night and I had to arrange my own on the first day The staff really went out of their way to compensate for this and I quickly forgot the inconvenience Cleanliness unfortunately there were a few long hairs in the room and in the bathroom so a double check of this in the future would be helpful 
 The hotel is beautiful and in a great location an oasis in a very busy area I stayed 2 nights in the Buckingham wing which was less glamorous than the main building but still well appointed My request for a room on a higher floor was honoured and I loved that the windows opened for fresh air The staff were extremely friendly and helpful 