 The hotel is quite old the staff though very friendly are not very helpful with the exception of italian Georgina I think that s her name who was great and super helpful during the day The breakfast was very poor the pancakes weren t fresh the avocado if mashed was not avocado but a dip etc At night the room service is awful I had to ask for a cheese sandwich and it was the worst sandwich I ever had in my life It wasn t even a slice of cheese it was a sort of scrambled cheese Almost every day I had to call to ask for toilet paper 
 Great location just next to Marble Arch A member of the staff called Georgina if I remember right 