 They never mentioned how to use the lift with my key card so it took several goes to work it out The Mac Book instead of a TV doesn t really work it is very far away from the bed and the screen is small my speakers weren t working and when I tried to use it as a computer it said that the wireless keyboard and mouse weren t connected despite the keyboard and mouse not being wireless and being connected so I gave up and used my laptop but the wifi was very good 
 The receptionist that checked me in was very welcoming and we ended up having quite a lengthy chat which was lovely The room was really nice The bed was very big with lots a fluffy pillows I slept like a baby I loved all the choice of teas how all the soaps etc are provided in the bathroom and the ironing board iron and shoe polish cloth came in very useful The bathroom was very clean and spacious but the toilet doesn t flush very well The breakfast had lots of choice the fresh fruit was really nice The hotel is 2 min walk from Tower Hill station and right by the Tower of London my meeting was in Westminster so the tube journey was about 15min They let me leave overnight bag in their cloakroom from 9am 6pm after I checked out which I was grateful for 