 No heating in the bathroom Room 426 informed that heating is from bedroom but bathroom remains cold Breakfast room Mercantile very cold Staff accept situation but nothing is done about it Requested specifically room with a view got room in narrow street Asked for high up floor room got half way room on 4th Floor No Italian TV available 
 Staff very professional eager to help but obviously they cannot change things Location superb Rooms very nice The ladies in the B fast room were the best friendly people we met in London Cleaning room was 1st class 