 My husband was accused of smoking in room he hadnt thy put a letter under our door and took 200 out of my account without permission 4 conversations later they reumbersed monies but it ruined it for me as i was very upset about it They made us feel like criminals and didnt give us a chance to defend ourselves our friend who we met whilst in London is a barrister and was appalled when we told him 
 Liked the room very cosy comfy bed