 The spa facilities need reviewing The steam room omitted far too much eucalyptus it made everyone s eyes smart and the warm room was sooo uncomfortably hot to sit even on a towel I couldn t stay for more than couple minutes At breakfast we req soft boiled eggs mine arrived 10 mins before my husbands his arrived with no cup holder they d run out Tea was served by thermos no pots so it has to be as it comes really not 5 star in my opinion Room was so small right on train tracks virtually and right next to lift so noisy Don t stay in room 221 As repeat customers thought they might have given a better room No atmosphere in the wine lounge which is a sushi bar too And no complimentary water or robes 
 Location was good for this trip Liked the fact it had a spa but wasn t 5 star Near tower underground 