 We had more than a little trouble with a window right next to the bed that we couldn t get closed which caused a very uncomfortable draft in my small room The concierge tried helping and we put in a request for maintenance but it was two windows causing the issue They fixed one the second night but not the other 
 The staff is excellent they went out of their way to make my stay pleasant and comfortable highly recommend them for that They deliver a genuine feeling of Old School London marvelous The location is perfect for bus underground and walking my externally booked Stonehenge tour also met up at this hotel making it extremely convenient 