 Turndown could be improved with a more personal touch such as placing rose pedals for couples or a special bath amenity option Staff on the rooftop seemed understaffed or overwhelmed leading to slower and less personable service but what a great view Tip creating a personalized experience is today s biggest service challenge amenities name usage and recognized content would bring this hotel to a new level No staff used my name once except at check in out 
 Amazing facilities and great lounge rooftop bar Also fantastic spa and underground pool very relaxing and escape worthy Very clean and well maintained room with great in room amenities and service 