 Many staff members do not speak or understand English it was hard to communicate with them when we wanted to put a few request such as a mattress for our baby cot What disappointed us the most is that they offered us deflated and molded floaters for our 7 months old baby girl when they pride themselves as a 5 stars hotel When we requested to have a new one since we were staying several days there the staff asked us to go buy and get our own definitely not the type of service i was expecting from the Melia hotel chain 
 Our room was very spacious and clean The inside pool was amazing However the location is a tad far from the downtown area which takes about 15 20 minutes by bus To be fair the hotel is close to several bus lines which brings you to different touristic locations 