 The pillows are too soft Extra charge for kettle and cups to be in the room Toiletries are limited eg No body lotion and the same liquid is use for shampoo and bodywash Breakfast menu should be varied from time to time We stayed at the hotel for 7 days and got a bit tired of the same breakfast after a few days 
 The location is fantastic Right in the heart of the city and shopping boulevard All the main museums palaces and churches are within walking distance Room and bathroom are large and comfortable Staff are helpful and polite They will book the tours for you and arrange pick up from the hotel 