 Food and Beverage staff are very arrogant with a very poor attitude to guests I returned from a long day out and just want a light dinner pasta and a salad went to the restaurant dining room and was told No by the staff They refused to serve this as they were only interested in serving a 3 4 course formal dinner I ordered room service and received soup that looked and tasted like glue Another night I arrived back from the opera at 11 15pm and was told by the same staff No food kitchen closed Not even room service was available They claim to be a 4 star hotel but there is no F B service 
 Front desk staff excellent very helpful when organizing tours theatre tickets Rooms large very modern very good bathrooms Location 5 mins walking from Duomo Breakfast is good as is the roof top bar in summer if it doesn t rain 