No Negative
 From the moment we arrived late and after a long day we were greeted with a smile and outstanding helpfulness The room was outstanding chic and fabulous quality conditioning works really well and is individually controlled Two things that can sometimes be difficult to find in London Bed super comfy Bathroom top class The food at the restaurant is wonderful only exceeded by the service This hotel is exceptionally quiet yet incredibly handy to Tower Hill tube It was my sister s birthday and I had made a comment in the reservation A lovely card and chocolates were in the room and then the next day a divine plate of deserts arrived for us with a happy birthday message for her Truly an impressive hotel 