 The member of staff that I checked in with was extremely curt Looked at me as though I was below him Very unwelcoming for a hotel of that standard I asked for water to be sent to my room to which I was told I would have to pay 5 for the tray That is ridiculous I have never heard such rubbish in my life I have paid for not just a room but a service and to have to pay extra is ridiculous I have never had to do that in any other hotel I have stayed in That needs to be changed Finally you should change your policy on wifi I cannot believe hotels in London charge for wifi when most hotels in Europe it is free You should again review this Terrible I am extremely disappointed with the hotel and would have expected a lot more 
 The room was large