 I have just 2 minor complaints One was that the elevators were extremely small They were just big enough for 2 or 3 people which means you had to wait for the next one to come if someone had their luggage with them since you would not fit in Also there was no taparello metal outdoor shutter for the bedroom window It is not necessary when you are on an upper floor but our room overlooked a flat roof which made our room accessible through the window I would have preferred to lower the taparello when we were out of the room for security reasons 
 The staff was nice enough to upgrade us to a suite as soon as we checked in which was great The room was very nice with a small sitting area and free wifi The location was great as it was right off Via Buenos Aires which is one of the main streets in the city loaded with people shops and places to eat In addition they included breakfast in the room charge which is a big plus If you cannot wait until the restaurant opens at 7 00 AM you can grab coffee and a roll in the lobby which worked perfect for us as we had to catch an early train There is also a bar caf right down the street so you can grab a drink in the evening with the locals if you like I stayed at a beautiful hotel on Via Buenos Aires the weekend before but I spent a lot more for a very small room and had to request to be moved to a larger room The room cost significantly more and did not include any breakfast so I will plan to stay at Starhotels Ritz next time as it is a better value and I liked the room much better 