 The heated towel rack wasn t working and hot water was very mild Not enough to deter me staying again if I am in town 
 The restaurant was fantastic I have many dietary requirements and they worked with me and served delicious food best in the UK The serving staff were also brilliant as was the front desk Best check in smiley happy beyond helpful and I have stayed at 7 hotels throughout the UK in the past two weeks You were the best hands down The room was amazing so well thought out The toiletries were also lovely 