 The staff were rather rude and not very welcoming They gave us a twin room initially and it took four phone calls down to reception over an entire hour for anyone to do anything The man at breakfast was particularly rude as well 
 Location was good it was a fairly short tram journey to Central Station and the two tram which ran close to the hotel 13 and 7 made all of the main area accessible The room was clean and well furnished The facilities were very good Breakfast was extensive though expensive The bar on the 17 floor had very good views although the roof top terrace was unavailable for our entire stay 