 Was offered complimentary copy of Times during our stay which we accepted but it never transpired Took our own luggage upto our room upon arrival Decor is tired and faded and rooms quite small Also there was some renovation work ongoing during our stay leading to reduced facilities eg lifts 
 Location was key as its a few mins walk to Victoria train station and Buckingham Palace to the other side central to everything we needed Rooms were adequate Also concierge was good in allowing us to leave our luggage after check out until we were ready to leave London 