 The ceiling fell through in the middle of the night 3am due to a faulty air conditioning unit Reception did not answer my call and was uable to change room or report the incident until I checked out There imediate offer was to offer a reduction in the cost of my room but I have refused to pay for hotel room This is reasonable and they were lucky that the ceiling fell on the floor and not me The emails from the hotel have further aggrevated the compaint as they have said I am holding them to ransom as I have refused to pay for the nights accomodation This I beleive is not unreasonable and I should not have been expected to pay anything Opinions would be welcome 
No Positive