 Nothing bad at all really recommend staying there 
 The hotel was lovely we had a nice room overlooking the Thames and the heliport and despite reviews saying it was noisey which it wasn t it was lovely and quiet and we really enjoyed it The staff went above and beyond for a birthday and also arranged flowers to be put in the room as a requested surprise which was lovely I had no idea and it was a great surprise and organised brilliantly so thank you all for that When we came back to the room later in the evening we had a birthday card left under the door from all the staff Thank you all for making our trip to London so special I never leave reviews but I would stay here again and would recommend it don t let the bad reviews put you off it was lovely the staff were great even arranged a taxi for us and recommended where to go out in the night thanks again to all the staff 