 Booking com was awful not hotel s fault they somehow had my card details given to a 3rd party and I had to cancel all my cards no apology or explanation from them Hotel staff when explained were very sorry but said it was booking com s fault and I believe them Will never use booking com again
 Excellent customer service and unbeatable value for a room in Kensington superb Staff were simply lovely and went out of their way to make me feel welcome Small but well appointed room all very new and like a mini 3 star hotel suite great big bathroom comfortable bed and the microwave and fridge made it super easy to eat in bring some cutlery though 