 We asked for a cup of tea at 11 00 pm because we were not feeling very well as we explained on the phone but both room service and the reception denied bringing anything to the room We had to go and get some tea ourselves and we were charged for it eventhough we had kettle in the room Also despite the fact that our early check in request was confirmed 2 weeks prior to our arrival we had to wait for 2 hours before we could get our room 
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