 Emailed twice because our overnight flight got in at 7am Was assured they would do their best to get us in a room as early as possible When we arrived at 8am the young woman at the desk told us no one had checked out of a high quiet room as we requested and she didn t think she could get us into the room until at least 1pm or more likely 2pm their check in time No offer to contact us when the room was ready just waved us goodbye We trooped back six hours later absolutely exhausted and unhappy and we re given a mid level room next to a stairwell Not what we requested and not what we waited for NOT customer service oriented or particularly friendly or welcoming 
 Room was spacious and comfortable