 On our first night the AC in most of the hotel was not working which was a nightmare Had to sleep on the terrace for a couple of hours We addressed this with the hotel and they very fairly compensated us with a partial refund and free breakfast They also sent us fresh fruit Cava and Lindt chocolates All was forgiven and AC was working the next day 
 The location of this hotel was fantastic Within 1 minute you were on Catalunya Square The bus to and from the airport is located on the square Las Ramblas is 2 3 minute walk as is Passeig de Garcia We reached Segrada Familia by foot within 30 mins and from there another 40 mins walk and you were at Park Guell Metro station is a 2 minute walk The area is full of bars and restaurants and the facilities in the hotel are fantastic The terrace rooom was lovely Staff very helpful giving directions and travel suggestions On arrival in our room was a bottle of red wine and a fruit platter Fabulous 