 The bed was pretty hard and uncomfortable It also wasn t very wide Whilst I appreciate you can t necessarily accommodate my 6ft6inch body I have slept in better beds at less expensive hotels The breakfast quality was only adequate The croissants were dry cold and hard The location of the breakfast buffet resulted in congestion and it was poorly laid out e g breakfast cereal dispensers at head height queue for hot food blocking other selections There are lovely low leather sofas in the bar but they look a bit tired now and one had been poorly repaired with black tape The evening carvery looked inviting for me but my wife is a vegetarian and her option was limited to a mushroom risotto 
 The staff were very helpful and the reception team are very professional Without hesitation they tried for a better room for us The in house Pizza restaurant was good value and the hotel bar prices were reasonable for London The bar area is comfortable and well laid out The reception and waiting area is roomy airy and accommodating 