 we had to ask for our room to be cleaned the next day It was done quite fast when asked however after a full day site seeing and coming back aprox 4pm I would have thought it should have been cleaned by this time lifts were a nightmare There was four lifts two broke during our weekend stay They were very unpredictable you would be waiting a while and then multiple time would go past you Many people trying to squeeze into a lift as they had been waiting so long Still really enjoyed our stay just a few things that could have been improved 
 I liked how it was so close to the tube lots of places to eat and tower bridge Room on arrival was clean was given complimentary drinks as it was our wedding anniversary and had great views from the roof top bar Cookie on arrival was a nice touch 