No Negative
 We had booked 2 nights Selected because of proximity to point of the location of our tour to Alps When arrived we were informed that due to a technical problem we cannot get a room for first night in this hotel a number of rooms had problems with their locking system Things like that happen not a great fun however we were pleased about the treatment and compensation offered We had a free transportation and room in another hotel of Una chain free dinner and upgrade to a suite on next day and impressively warm attitude from hotel staff Overall defect turned to an effect 