 Yes there was a few small issues the vanity mirror in the bathroom wasn t working We did report this But it still was not working when we left You do get complimentary water but they do not replace it if you drink it on the first night We stay in hotels across the world and all 5 star hotels do not quibble about complimentary water There were also some issues with some of the furnishings the glass table in the bedroom had clearly been broken in the past and had been repaired badly also the toiletries shelf in the bathroom was loose 
 We have just left this hotel after a fantastic city break From the moment you walk through the doors you are greeted with a warm welcome from the porters to reception which was a quick and easy process The porter then took us to our room Yes the hotel is split into all different levels but that gives the place some character We stayed in a montecalm club room which was very spacious Breakfast is served at the gastro bar attached to the hotel called the jugged Hare Breakfast was good with a good selection The only warning I would say is that it gets very busy and cramped on a Monday morning due to all the City workers having breakfast So get there after 9am I am finding it difficult to rate this as 5 star due to the issues that we incurred It sits between 4 and 5 stars it just lacks the final Polish and finesse 