 Check out was disappointing the person who dealt with us was different to the person who checked us in She offered to store our bags and then left them in the lobby for 30 minutes which was not safe I ended up taking them to the porter for stowing myself 
 At check in we were very well treated and received an upgrade However the room which was nice did not have functioning air conditioning and it was hot Breakfast was OK and dinner was very nice The concierge was excellent simply superb 