 On our first morning the tone was set with a negative response to my only request Unacceptable for a 5 star hotel Lots of distance to cover to our rooms Would have preferred the club room to be closer to the lounge even though the lounge didn t offer what we were expecting The iron was old and wearing a wrinkled shirt was preferable More space needed in the kettle area aircon temp fluctuated during the night and lighting too dim 
 There was always lots of staff in reception One lovely guy went above and beyond duty to assist me with an uber issue The atmosphere was good Very accommodating with an early checkin The bed very comfy and the room was very quiet Very impressed with the room iPhone as it helped us get around the city 