 The cleaner had left the air conditioning on and it was faulty The room was like a sauna Told reception as we were heading out for the evening Her response to a polite request to ask maintenance to take a look was its not my fault Returned at the end of the evening to no message and no fixed air con Had an uncomfortable night as window could not be kept open and room still hot Told reception again in the morning to no avail just a sorry didn t even make a note to put it right for the next guests Would never stay in this hotel again the staff are not trained in customer relations or solving problems 
 It was booked for a birthday treat and the lady at check in kindly had a slice of cake with happy birthday on delivered to the room 