 I called a receptionist to the room at 1am because the heating was broke a member of staff came to the room and agreed it was broke who then said he would come back with some electric heaters Waited til 2am tried ringing reception no answer I told the member of staff when checking out she took my details and said she would investigate and see if she could get some compensation But i still haven t heard anything back from the hotel and will never be visiting again 
No Positive