 I was surprised to find that there were no hot drink making facilities in our double room nor was there a non slip mat for in the bath quite a high step in or bar of soap The towel radiator in the bathroom couldn t be adjusted which made the room quite warm 
 Superbly comfortable bed polite and very amiable staff the concierge and Keith in the restaurant in particular who always engaged with my seven year old daughter The breakfasts were excellent a wide range to select from and the finest omelette to order I have ever tasted We were thrilled on Day 2 to return to our room after a day out and find two swans fashioned out of towels on our bed the staff on the front desk had known that we were in London to see the Bolshoi perform Swan Lake the night before 