 We found that the desk clerks lacked a little something when it came to service orientation 
 The rooms were very comfortable lots of space and very comfortable beds Proximity to the Tube and other areas of London was excellent The continental breakfasts were excellent and there was plenty of food It was like having the full english breakfast without getting carried away We were also very impressed with there jack of all trades who was working in the morning breakfasts but was also sent to our room to fix the TV and later helped with checking in on their computer 