 I closed my card off when I paid for the rooms on arrival however when one of my party charged a drink to the room for 8 89 an additional pre authorised amount of 200 was taken which I had no knowledge of until I checked my bank balance on returning home This was extremely disappointing especially as I advised I did not want to keep my card open for extra s and I was not asked my permission to charge this pre authorised amount to my card In addition when contacting my bank they informed me that the amount would not be credited back to my until 10 days later 
 Special touches we were upgraded for my partners birthday and a bottle of room and card were there for him the room