 I cannot believe that you have to pay an additional fee to use the pool This really infuriated me when our room was so pricey that they would charge 20 extra just to use the chill area It was annoying because everything else was spot on and so I cannot say it s good value for money I wouldn t go again only for this reason there are plenty of spa hotels where the facilities are not an extra charge 
 The staff were wonderful they could not do enough The room was stunning with all mod cons couldn t get over the iPad in the room to order room service The hallways and welcome area were clean and tidy even though they are having a refurb All work men friendly and apologetic even though they did not need to be A four minute walk to the nearest tube with great connections to get us to the theatre 