 The hotel pre authorised over 1 600 from my bank account by reserving 9 first night stays against a booking for 6 rooms Explain that one But they couldn t So imagine being in the most expensive city in euro and not having access to what is basically your spending money There was no reversal of the deposit No apology for their mix up No attempt to help No managers available Waited for over 20 minutes to talk to someone who basically could not help Passed me onto someone else who would definitely Email me and help No Email Phoned to complain No manager available to talk to Asked to ring back Now back home and still awaiting the reversal of the secured payments three days later I have travelled the world on business and never experienced such incompetence in a hotel A promising weekend in Dam ruined by the hotels mistake that they did nothing to resolve 
 Nothing The complete non committal to help when we had a problem was quite frankly disgusting 