 We went out for the morning afternoon on our first day and by 3 30pm ish our room hadn t been cleaned The staff came around while we were getting ready to go out for the evening but were only able to leave fresh towels and bottles of water I felt that the bartenders in the Sky Lounge could have been friendlier and more welcoming 
 We forgot to pack toothpaste so we called reception and they sent us up a little complimentary tube The staff on reception were all very friendly and we got cookies on arrival which was a nice touch 