 I had no hot water to have my shower which was really inconvenient I needed to be at appointment for 10 30 so could not wait any longer and I was very disappointed that this was not reflected in a reduction in my final bill as I feel this was a major facility that was lacking during my stay and it did inconvenience both myself and my daughter greatly not to be able to have a shower in the morning especially as she was going for wedding dress fitting I understand this was a one off fault with the water heating system and not the usual experience for guests however I do feel we should have received a reduced invoice to reflect the inconvenience 
 croissants were indeed delicious coffee and Tea available when required