 Upon arrival tried to shift our booking across to a sister hotel in Paddington no explanation why but we refused Given our triple deluxe room which was really poor Cramped room was tatty and looked onto a square concrete storage area full of drinking water containers Manager offered concessions in an attempt to satisfy Hotel is grand but room we experienced was 2 star 
 Lovely looking hotel just a stones throw away from Hyde Park and Queensway tube station Friendly staff excellent breakfast Staff tried hardest to rectify issues see below 