 Unfortunately during our stay we called reception to ask whether the snacks in the room were complimentary and we were told yes Perhaps there was some sort of miscommunication as in the days following our departure I received an email with a charge of 20 Euros I explained the situation and I would have expected that upon describing the situation the fee would be waived out of goodwill It was not Additionally there is a large number of stairs that you have to lug your luggage up to get into the hotel 
 Convenient location rooms are clean but ours was hard to reach 