 We had been travelling through Europe and had heavy suitcases had to navigate sets of stairs to get cases to and from rooms Very minor issue no where to hang towels in bathroom 
 The staff were professional and pro active The location of the hotel is 10 minutes walking distance to Oxford Street and close to tube station My family booked two studio rooms which were spacious and certainly met our needs We were able to keep a room and have late checkout on an hourly rate Cannot comment on food at the hotel our family enjoyed many of the restaurants in close proximity to the hotel 