 The hotel staff were completely disorganised Took 3 attempts and more than an hour to get checked in There were 4 people on reception including the duty manager Only Giulia was working while Alexander minced about pretending to be on a telephone call and the duty manager sent Francesco on his lunch break while he did nothing himself Having failed to meet even the most basic standards when I was finally given a key that A had been programmed for the room and B was for the correct kind of room I had booked I asked to see the Duty Manager only to be told that there was a delay before I could see him because there was a Queue so I wasn t the only person experiencing difficulties All these delays meant that I missed the booking I had made to see the english language guided tour of the The last supper which was my whole reason for the stay 
 Facilities very Good Room was furnished to a very high standard and very clean