 Staff were very cold and too formal just prepared to do the bare minimum I was surprised by the cold attitude The manager in charge has to be sent for hospitality training so that he can in turn teach and hire people who are hospitable and suited for the industry This was very different from all the previous holiday inn hotels i have stayed before What a waste great resources put to waste by unhospitable attitude of employees retraining on customer service and PR is an absolute necessity 
 Clean comfortable rooms Nice shower facilities Nice bed 