 The reception staff were efficient but not very friendly unlike the cleaning lady on our floor I was concerned about security as the reception was down steps from entrance and staff did not always sit at desk The door and access to all floors was easily accessible from the road this is presumably why a voucher system operated for breakfast We had no problems though The cable tv only worked on two days 
 The room was a reasonable size and clean with large en suite and large storage area Despite being next to shopping complex and busy Road hotel was quiet Breakfast was good served in pleasant room It is close to U bahn one stop from Westbahnhof 