 My only slight dislike was that the pillows although nice and deep are way too soft for my preference which as a side sleeper meant that I needed 3 pillows to achieve the correct height to support my head and neck The downside to this was that due to how deep yet soft and puffy the pillows are I ended up with my head deeply recessed in the pile of pillows which at times felt a little claustrophobic On the plus side though at least they felt generally comfortable and didn t make my neck ache In the great scheme of things though it was a fairly minor thing and in fairness to the hotel it s possible that if I d asked they may have been able to supply firmer pillows I don t know if that s the case though as when we arrived back at the hotel it was late and I was tired so just wanted to sleep Therefore I didn t actually ask 
 We were there for the Saturday Iron Maiden concert and so I really liked how close the hotel is to the O2 Arena Just a short walk and a single stop on the tube and we were there That meant that the return journey was quick and effortless when we were tired and aching The beds were very comfortable and the room had air conditioning which on such a warm day was very welcome I was there with my 16 year old Son and I felt completely safe walking through the area late at night on our way back to the hotel The area in general has a nice relaxing and safe feel to it and I would definitely feel happy to stay there again Another bonus was that the hotel felt safe and secure The lifts to the guest floors are accessed by using the key card to your room and so can t be accessed by anyone who isn t a guest Plus at night there is someone at the door checking key cards to ensure only guests can access the lobby 