 Front of house very poor staff slow so slow check in Arrived 2 50 queued for checkin after 10 16 minutes was told room not ready Went for T etc Returned to desk at about 4 50 but had to repeat registration entry Went to room 5 10ish Previous request for pillow choice not carried out At 5 30 whilst dining in Peninsula was tipped off to reserve via dining management so as to secure a spot for 2 for aftershow nightcap but was refused access cos not on list Felt humiliated just simply not good enough for this chain 
 The interior design fittings