 Standards have generally dropped since we were there 2 years ago Reception staff come across as too busy to really care In both rooms our sinks and baths did not drain well 
 Hotel is within easy walking distance of Queensway Bayswater Kensington Gardens many shops and restaurants Rooms we stayed in a triple and then a double are OK but becoming a little tired Breakfast was quite good The head waitress was the most welcoming and helpful member of staff we encountered 