 We booked a king room but this was not available when we checked in John tried to find another King room but was not successful However he offered a free breakfast to compensate We could not use the free breakfast due to fasting for a hospital procedure the next day so John offered 25 off dinner instead So the customer service we received from John went a long way to making up for the unavailable room type booked on booking com 
 John the guest relations manager went out of his way to ensure we had the best stay possible He was very cheerful and polite and very happy to help A asset to hang on to 