 The room was uncleaned upon entry evidenced by finding random small items around the room including an ear ring and a lot of crumbs about the place electricity kept tripping off in our room to the point where a member of staff showed us how to put it back on in our room broken shower hose that could have been avoided given regular checking broken heating air conditioning unit broken electrical heater sent to deal with lack of heating air con unit that was broken city wide blackout took place not the hotels fault of course but there was no emergency lighting in hallways leading out of the building had to use mobile lights to get downstairs cleaners took off please clean my room sign but did not replace our towels or toilet paper roll key cards failed even though we did not place them anywhere near our mobile phones 
 Big comfortable bed and great location 