 given the four star rating we were disappointed with the lack of coffee making facilities in the room or ability to obtain a hot drink prior to the breakfast area being opened We were also a little taken aback by the attitude of one particular staff member on the front desk as we had not run into this type of attitude before when we have been travelling It is a shame as the rest of the staff were extremely professional and it has coloured our view of the hotel 
 The bed was extremely comfortable