 The staff here ruined my experience in London completely They were rude dismissive and didn t care for customer service whatsoever Our shower had no running water so I called reception and they said maintenance would be there within an hour 2 hours later and they still didn t call me back So I went to the lobby and asked what was going on because I needed to shower and leave the hotel for my flight and the lady at reception hadn t even called maintenance I asked if they could just give me another room I could shower in and she said she would ask and let me know within 10 minutes I waited in my room for another hour and she never got back to me Eventually my friends and I couldn t wait any longer because we would ve missed our flight so we did not shower and checked out and left When I came to check out the lady at reception asked so did u find a solution to the shower situation And I had no idea how to respond because not only did they not care to call maintenance but they couldn t even give me another room or even call me back to let me know what was going on The staff here are definitely incompetent and I would not recommend staying here unless it s only for a quick one night stay 
 The pictures on booking com were accurate The rooms were clean There s no A C but if you ask the hotel will provide you with a fan 