 I had to modify the departure day due to family promblems Upon checking in I let the staff know that the departure day had to be one day prior to the 3 days booked I was told that the modify option was over by 3 hours and not even being a regular customer to the hotel the departure day could be modifyed Even upon insisting penalty was applied Moreover upon departure the staff was surprised I was departing and paying the penalty But unfortunatelly as I let know to the family problems were not solved inspite of their strict penalty cancell date policy Sugestion Never have a family problem at Starhotels Fortuantelly Milano is full of comprensive hotels 
No Positive