 Our food order was lost by the kitchen staff which resulted in us waiting nearly an hour for our food In this time people that had come in 15 minutes after us had been served their meal and finished it before we got ours The beds are so uncomfortable and very squeaky We left our cases with the concierge as we had to be out the room by 12 but our train wasn t until 8 that night and when we collected them my case had been broken to which the guy denied all knowledge and when I tried to question him about it he ushered me away and walked off from me WILL NOT BE RETURNING 
 We were able to check in a few hours early Reception staff very nice and friendly 