 Our first night was spent freezing in a room with no heating We made several complaints After receiving extra towels and a thin blanket to stay warm finally the manager came with a portable heater He was very apologetic and we did receive a discount room transfer for the second night and complimentary breakfast However the first night was very uncomfortable due to the lack of sleep and temperature I have recently been very unwell and being so cold all night was certainly not ideal 
No Positive