 staff not particularly responsive Mostly I was extremely upset that despite an advance booking we were placed in two basement rooms with no windows The room amenities were good beds great etc but we should have been warned by either Booking com or the hotel that we were booking dreary basement warren like rooms In fact the front desk person told me that the rooms were light and airy That is a joke Were not given any compensation or any assurance that we would be listened to We stayed at two other hotels in the city during our stay and preferred both 
 good location near tube and Paddington Station in a nice neighborhood of London Room amenities are nice and the travel ipod that they give you very helpful 