 Poor quality of reception staff My friends room keys not working Need to go down several times just to keep on changing the key No staff offered to go upstairs to check if the customers ok They we re waiting for more than half an hour outside their room door w a 5 years old autistic child throwing tantrums In the end they where moved to a different room Still no staff re assured them nor check if they were ok 
 Location is near the train station which is accessible to London area The Sky23 Bar and Restaurant has a very good staff and very accommodating A star quality staff indeed 