 The breakfast waiting staff My wife allowed her tea to go cold so asked for a replacement using English Breakfast tea The girl brought her EB tea but decaffeinated so further request for standard EB tea Girl then had to go away for 5 mins to find some EB isn t unusual surely Organisation of breakfast buffet was sensible but crockery was hidden away where it wasn t easy to see Toasting machine far away from hot buffet BUT no plates by toaster Cereal dishes were only at the far end of the cereal area so half of the diners approached from the wrong end and couldn t see them 
 View from the Sky Lounge seeing Tower Bridge the Shard brilliantly Wonderful outside area too with even better views Hotel is about 300 metres from Tower Hill Underground station Couldn t be better 