 Staff were not friendly Swimming pool was due to open at later time of 10am later due to it being a holiday weekend However Sunday they didn t open until 10 15 Check out 11 and a charge for any later than 11 I left a necklace and when I phoned was told they needed my bank card details to return it and they didn t know what accounts would debit for the service Felt it to be a very commercial arrangement with customer service of less importance than commerce 
 The location is great for Docklands near DLR and Canary Wharf underground Nice decor swimming pool available at extra cost but a good swim Rooms comfortable and clean 