 We were checked in by someone who I presume was a trainee as we weren t told useful information like needing your key card for the lift and what time check out was But I m being picky 
 Lovely hotel and staff Good location easy to get to O2 and central London and very close to the station and city airport We upgraded for a view of the river which was lovely Pool and gym areas were very clean with basic but good facilities We ll definitely be back 