 The staff at the registered address of 31 Great Cumberland Place were lacking in knowledge on how to book people in We then got taken across the road to the Sister Hotel part and because of an error at 31 it took us an hour to book into 2 rooms They also said we had got an upgrade which was untrue we had paid for a Deluxe Room each The bar staff we rude not the Manager who was very polite and pleasant Wouldn t go back 
 Very clean good location