 Many of the staff seemed inexperienced and we encountered an unusual number of misunderstandings The wifi was very weak in the room and when we attempted to use the business lounge it was closed at 10am Apparently it needed some repair 
 We absolutely loved the location We used the underground with ease and enjoyedl the many amenities along Gloucester Road The cleanliness of the hotel was 5 5 and the buffet breakfast was always a good start to the day 