 Founds stains on the towels Sleeper couch was poor Had arranged late checkout but the staff checked us out prematurely and we were unable to get back into our room Very rudely they said they had no record of our late checkout request I contacted Novotel directly and they promised to look after us at our next stay the following week Unfortunately they didn t fulfill this promse Price per night was poor value for money 
 Check in and Breakfast staff we re amazing A lady by the name of Felicia specifically was really warm and made our breakfast really special In room dining was great 