No Negative
 We were offered a glass of Prosecco at check in very nice Staff very friendly and helpful We were upgraded to a Four Poster bed room very comfortable the bathroom was fitted out very stylishly and we loved the bath Also the Elemis products Turn down service with a little gift on your pillow Check out was 12 noon really good Very near to all the theatres and other locations walking distance to Covent Garden Loved this hotel would definitely recommend and return