 Checkin staff made us feel very unwelcome Our first time in london We booked this accom in January and we were given a room below street level As if we were a last minute booking Very frustrating as we have made dozens of bookings thru this website No view except for a concrete wall couldn t open windows as room not secure Room very musty smelt like dirty socks Bar fridge locked Will never stay with this chain again And probably won t stay in London again due to this experience 
 Reasonable Walking distance to buckingham palace and Westminster abbey