No Negative
 The friendly and knowledgeable staff here when beyond the call assisting us with a problem My husband had accidentally left a small black bag in a cab in Florence prior to our arrival in Milan Once I had located the bag the gals at the desk were able to arrange for transport and delivery to the hotel and did so within 24 hours No small feat since this occurred at noon on a Friday They were kind understanding and genius in their abilities to know how to handle this situation and other things they were asked to do 