 We had to wait until 14 20 to check into our room 14 00 was advertised We were taken to a SUPERIOR ROOM NO 109 My wife and I could not move around the bed without bumping into each other ONLY ONE DESK CHAIR in the room Asked to move room shown room 128 and this room was similar to the other but did have a sofa Bed NOISY BROKEN SPRINGS completely WORN OUT and caused us NO SLEEP VERY UNCOMFORTABLE and NOT FIT FOR PURPOSE Bathroom NO HOT WATER in the sink SILVER FISH on the floor Wardrobe ONLY FOUR OLD HANGERS The WORST HOTEL IN LONDON I have ever stayed in NOT RECOMMENDED NEVER AGAIN 
 The staff and location