 I would like to see a cheaper breakfast alternative as it is quite expensive and not really an option for someone who just wants a small beakfast such as cereal or perhaps an omlette This would be my only issue as we had to go looking a cafe that suited us better We would have preffered to use the hotel for this facility It was slightly disappointing to see that after I had booked this hotel non refundable through booking com that I could have booked it slightly cheaper via hotels own website Again not a fault with the hotel but do your homework on prices before booking 
 Staff in foyer receptionists and concierge included were very kind helpful and courteous The two male staff in Carluccio s restraunt were very attentive and had a lovely manner towards our children they even let them tap in their own orders on the restaurant tablet Kids portions slightly small but the dessert definitely filled them up Kids loved the swimming pool and a cleaner entered the changing room at exactly the right time as the toilets were in need of a clean I would however lay the blame for this with previous users rather than staff Receptionist at pool entrance was great with the kids and gave them a treat on the way out Small touches like this were lovely Rooms were comfortable a little dated but i knew in advance that refurbishment is underway so this didnt bother me Very close to Swiss Cottage Tube station so travelling was no issue One evening was quite miserable weather wise so we availed of in room movies to create a cinema night 