 Some general confusion around payment I was told accommodation had to be prepaid but I wasn t charged in advance Then the reception staff got a bit shirty with me when I questioned an additional preauthorisation on my card attempted without explanation which I did not enjoy The spa is tiny it s just a large jacuzzi and a couple of small sauna rooms Also the room aircon was pretty loud so we settled for an open window and street noise 
 The gentleman on the concierge desk was brilliant helpful polite and informative We also got upgraded which was much appreciated made our stay much more comfortable I was traveling with my disabled mother 