 The hot water for the bath never achieved anywhere near 40 degrees The room was very warm even though the AC was turned down to it s lowest setting and I overheard another guest complaining about this at checkout When I went to open the room door from the inside I happened to look up and there was a gap between the ceiling and the door frame of about 1 2 a foot filled with wires which was a bit disconcerting On checkout I was asked to wait while they checked my room for damages Yup While they checked my room for damages That is literally what the receptionist told me I told her I was very insulted and she said I m sorry and then shrugged The shrug was the last straw I m not sure the British are very good with shrugs So I took it to the Manager who was very receptive and listened carefully and promised to report the woman to her Manager I wouldn t return again I ve had these problems with 4 star hotels before It s always better to go high or modest Not somewhere that is trying too hard to live off the parent companies name 
 It is a very clean hotel with large comfortable rooms and super housekeeping and room service staff When I speak at author events I want the anonymity of a large generic hotel I feel it gives me the space to prepare They let me stay an extra hour in the room to take some pain medication for a headache which was very kind 