 The bath plug was stuck and we couldn t drain water from the bath so called reception Reception told us they would send someone up to help us but no one turned up so had to call again Carpet was not very clean Payment was taken twice for some reason and was a pain to sort out after the trip 
 The bed was comfortable The location was very convenient right across the street from Gare du Nord great if you re using Eurostar Good selection of foods for breakfast Got upgraded to a superior room Staff were friendly 