 Staff were indifferent and we had to pay upfront although a credit card was taken as guarantee We were told they took payment upfront when they are fully booked Room not properly turned out on a daily basis as you would expect from a four star hotel We had a four night stay and it looked like someone had rushed through cleaning on our last evening 
 Beds were comfortable and location was brilliant Elsa y Fred directly opposite the hotel for good breakfast and delicious meals 