 We arrived 10 30am after traveling for 24hrs so extremely jet lagged tired We were able to check in and store luggage and returned at 2pm when we were told our room would be ready only to be told it would be another hour This was not acceptable so after 3 4hr they found us a room very small with a sloping floor you could roll marbles down They should have known from our booking details we were traveling 1 2 way around the world and been more helpful While we were waiting for a room 4 other groups with small overnight bags checked in rooms ready 
 We stayed before and after a tour of Europe The second visit was excellent Lovely roomy room clean comfortable Helpful staff Great location so central 