 Some improvements 1 Train the housekeeping staff to first look at the Do Not Disturb door hanging sign on the door handles BEFORE knocking on guest room doors at 8 AM Then after around 9 or 9 30 AM enter the unit to do the cleaning I was out of my room for touring the city by 10 AM When I returned I saw to my dismay that the bed wasn t made the towels in the bathroom weren t refolded or replaced and the room wasn t tidied up I had to decide whether to tip the housekeeping staff when I left the hotel the next day In the end common decency won out over common sense 2 Revise the elevator directory of services and facilities to omit references to a gym on the 1 floor There was no such facility on the property 3 If the property wants people to enjoy the bar at the Ij dock facility they need to promote it more Just having the bar there on the Ij dock is not enough How about a promotion that includes a bar beverage in combination with a tour of one of the docked yachts at the adjacent marina How about a sunset canal or Ij river boat cruise that concludes with dinner at the hotel 4 Elderly or mobility challenged guests please note that the shower stall in the bathroom does NOT have safety rails to hold on to and there is a high step from the bathroom floor into the shower and a low step from the shower to the curb then that high step to the bathroom floor I didn t see that step situation and fell on my right hip after taking a shower Hotel manager please install safety rails to the shower stalls if you want to avoid lawsuits from disabled guests 
 The staff members at the Front Desk and the Concierge s Desk were very helpful especially when they helped me not only successfully navigate my way to Amsterdam s Centraal Station but also to confirm the transfer from the hotel to the cruise ship terminal The rooms are very nice but if you want a nice room that overlooks the river Ij ask for one that does so because the room I got looked over an office building and an apartment building rather than river views I chose the hotel because the Movenpick wasn t available and the other hotel available by the cruise line screamed business traveler Note Trams are a great way to explore the city if you re not a bicycle rider Ditto for walking and canal boats I d like a better explanation of how to ride those water taxis using the I Amsterdam transport cards Do not trust Tram operators to tell you how to get to Centraal Station the main station for boarding trams and trains you will get lost if you rely on them to give you accurate directions I did just that got lost and had to flag down a taxi to take me to my hotel This was especially the case w the operator of Tram 10 Regarding the food and beverage service at Room Mate Aitana I found the bar service to be very attentive especially if you ask for munchies to go w your beverages They also have a great selection of Belgian beers Regarding food I only experienced the breakfast service at the hotel which was provided free of change to hotel guests as a buffet Chefs please try to make your scrambled eggs taste less yolky than what I had The water and OJ glasses were held on a high shelf and should be taken down to a lower shelf for better accessibility The fruits and pastries were terrific Ditto for the bacon 