 Not sure about room service I asked for a cup of tea at about 10pm which was greeted a bit begrudgingly The main downside was that the room was too warm at night we were there in January but even with the heating turned down and the window open it was very hot 
 The location was brilliant with a lovely view of the cathedral from the dining room The staff were very friendly and helpful especially at reception The breakfast was good The room was comfortable with good sized comfy beds Nice selection of toiletries and a powerful shower 