 I had problems connecting to the hotel s wifi which staff tried to help with I was able to get connected when I accessed the wifi from the restaurant which then kept me connected in the hotel The corridor near the room smelt of cigarette smoke 
 I enjoyed my stay at the Park Grand London Kensington having booked the room last minute all the staff were friendly and helpful my room was upgraded upon arrival the room and bathroom were clean there was fruit in the room upon arrival and chocolates on the bed 