 I had booked an extra bed for a child and received confirmation of this but the hotel had not made up the bed and said they had no record of this from booking com I then needed to go back down to reception to pay for this immediately Room service had to be paid for there and then 5 30am and toast couldn t be provided before 6 30am extra charges for pool and spa with early closing times extra charges for towel hire for the pool Basically extra charges for everything a normal hotel would add these to the room for payment to be made at check out but all had to be paid for at the time Poor service 
 The hotel was in a good central location for the Ridelondon event