 Entry is up about 7 steep outside steps which is difficult with a large suitcase and unaided I dealt with three different women at the front desk between my arrival and late departure the next day I sensed that although friendly all could use more training in both knowledge of the area and hospitality The bathroom could definitely use a safety bar in the shower It is only a 10 minute walk to Paddington Station for the Heathrow Express Very convenient However this is a bit of a challenge in the rain and pulling a large case Taxis from the hotel charge a hefty price because the station is so close so it is better to walk 
 It was raining and the lady at the front desk kindly lent me her umbrella to go out to dinner and made good restaurant recommendations The hotel is modest but the room was updated and had all the amenities including tea and coffee and a safe The bathroom was better than expected Very close to Lancaster Gate which is on Central Line 