 I didn t have any bad experiences 
 Friendly efficient helpful service The hotel has a lovely boutique style atmosphere and provided everything needed including a very good breakfast They also advised me about how to get to places etc and accommodated my request to check in earlier than 3pm which was much appreciated as I was coming straight from a 24 hr flight Lots of little extras e g chocolates etc provided a very welcoming touch I will definitely be back when in Milan again 