 Well first I think the hotel now is over crowed that staff especially the reception lady is just vey cold Although in my book I have requested for early check in she have insisted that she cannot guarantee a room until 3pm What she missed was that I have travel more than 18 hrs on a plane before that I took my time to get into the hotel since my flight was very early arrive at Heathrow at 630am I was finally check in at 12am although I was told some guests was already check out at 10am I was finally check in by another person at 12am I think she should be train to identify that guest were tired to comfort us that she will do her best to help us get an early check in instead of quoting the standardized position to say she can only assure a room at 3pm One other thing is a got a soft know at 8am in the morning by the cleaning team asking what time am I going to check out so that they can do the room cleaning I feel your overall hospitality standard has gone down 
 I used to stay at this hotel frequently about 10 years ago I generally like the location of this hotel and I have lots of good memory there In this last visit I find the guy that look after luggage temporary very friendly that soot away the stressful face of the reception that handle me So was the lady that pick up plate during breakfast find time to chat with us and ask if there is anything that she can do to make our stay a lot better 