 When I check in I thought I already made a payment through booking com when I booked it but it was my mistake and I needed to pay at the hotel The male staff was a bit arrogant to saying this which wasn t what I expect from a four star hotel But maybe he was more straightforward and this is a business hotel and that s normal But other than that all staff were nice And because of this is a business hotel no room has a bath tub only a shower I asked at the reception 
 The location is perfect It s only a few minutes walk from Holborn tube station but in a quiet side Everywhere in this hotel was very clean and well cared Like other reviewers wrote you can get free water tea coffee something to eat snack biscuits fruit depends on time of the day in the lobby which I found was bonus 