No Negative
 Upon arrival my girlfriend was not happy with the view from our room on the 3rd floor so reception kindly upgraded us to a suite on the 14th floor with an exceptional view of London and surrounding areas In the morning I d forgotten my swim shorts in LA and wanted to use the spa and swimming pool and concierge kindly offered to visit the Westfield shopping mall and pick me up a pair in my size Outstanding service and very kind polite and friendly 