 I forgot the card I booked with for check in I understand the policy but I had photographic proof I booked the room on more than one ID but the staff weren t helpful and refunded the card and then charged me again with the card I had with me I booked the hotel 3 months ago I wasn t very happy with the stress it caused at check in If it had been booked as a present I wouldn t of had the card to check in with I really felt like complaining to a manager but I don t see my boyfriend for a month at a time so I didn t want to start our weekend off arguing with the staff late on a Friday night Working in customer service myself I feel as if the staff could of done more to help me in this situation I understand companies have policies but I had more than one ID to prove it was me 
 The location was perfect with a station into London round the corner Beautiful along the river Plenty of shops and places to eat The rooms were very clean comfy and spa was peaceful and had everything it needed I would like to stay again in the hope that there be no problems at check in next time It was only thing that let it down 