 Day 1 Late arrival but thermostat out of order So slept in an unbearably hot room as it was extremely hot night 40 per cent reduction on room fee Day 2 Fire alarm went off at 2 10am Phone not working Some guests in lobby in there sleep wear False alarm 2 35 am shouting drunk and unruly men on my floor Back in the lobby Security eventually dealt wi th these men and hauled out a number of women from 2 rooms on level 5 Chaos and no sleep No discount as claim this is not hotels fault and I already had one discount Zero compassion shown by manageress Mrs Patel Rest of staff great on this issue and sympathetic 
 Rooms clean Staff smiley and helpful except for manageress who seem to hold the power I