 I booked this hotel for my daughter and myself as we had tickets for Harry Potter and the Cursed Child at the Palace Theatre and it was only a short walk away We arrived early as previously advised to discover there were no available rooms despite the hotel Booking App advising otherwise I was informed we would be Upgraded from a Standard room to a King Delux and this room would be available to us when we returned in the evening The upgraded room we were allocated was less than I would expect from a standard room but would have sufficed if there had not been a horrible dampish smell made worse by a raging hot radiator When I asked to change rooms I was advised the hotel was at 100 occupancy After informing the night manager of my disappointment we were given an upgrade which was lovely However I felt more of a nuisance than a valued customer The room including breakfast had been paid in full 3 months prior to our stay Upon checkout I discovered a further 24 had been added to the invoice for items from the mini bar which had not been used I was later advised this was a mistake and the full 50 they had deducted for incidentals from my card upon arrival would be refunded in full All in all a disappointing stay and the first time since using Booking com that a hotel has given the impression my business was not what they really desired To that end they will not be receiving it again 
No Positive