 In a 5 star hotel I would expect bottled water gowns in the room The wait for the lift was long as there only two lifts servicing the guests in this large hotel The pot plant looked tired on the 11th floor Rather don t have plants if they can t be pristine in a 5 star hotel 
 The Happy Birthday slice of cake was a lovely touch Room was sound proof quiet everything very clean Staff at reception very polite and friendly Didn t use the spa gym etc so can t comment Also didn t have breakfast so can t comment on the food service Nice hotel but no WOW factor really 