 I had difficulty in getting the shade lowered before I went to bed It kept starting and stopping and I had to keep repressing the button It took 10 15 mins to get my room dark enough to sleep It was late and I didn t really feel like reporting it I had to change rooms because my initial room was opposite a noisy building site I had asked specifically for a quiet room so was a little irritated that I had to immediately ask to be moved 
 The staff were friendly and did everything efficiently and without fuss I was impressed with the bed it was not too hard and I had a good night s sleep with both hard and soft pillows to choose from I had asked for peppermint tea which had been provided The walk In shower had plenty of room and the water was hot and powerful The TV was a good size and made watching from the bed easy and comfortable The change of room was done efficiently and without fuss I waited a couple of hours in the original room but that was not too inconvenient 