 For a world class chain one would expect them to contact you back after you complain about a major miss from their front desk team but that feedback didn t happen who cares If any one ends up booing this place please be aware that you shall receive a text message with a link that will take you through a process of an online check in where you pick your room and pay for it That what has happened with me and an hour after my payment was successful i received another text taking me to the payment page again I contacted booking com team who kindly contacted the hotel but the hotel said they don t send customers any text messages to me it is now a fraud i cancelled my card and shockingly when i arrived at the hotel the front desk person said that they do send texts for the customers to do an online check in and that the card i used didn t go through and i have to pay again A few days after i found the payment they say it was declined appearing on my bank statement So again i called them and shockingly the person taking the call declined them sending any texts to customers so after speaking to many others they paid back my money I emailed a complaint and in vodafone kind of style they chose to completely ignore me Thanks Never again
 An hour over the phone to get my money back and the same to the bank to cancel my credit cards because of their untrained unprofessional rude staff I can t think of any thing better oh yes completely ignored my complaint saying sorry maybe 