 Housekeeper did not empty the wastebaskets every time she cleaned 
 The hospitality staff was excellent Roberto Russo is the manager and he leads by example Before we left the US we contacted Carmen who arranged for a car to pick us up at Gatwick She responded very promptly to my enquiries Roberto personally helped us plan a day outing to Greenwich Cristina Altaur and Silvia and Carmen were exceptionally attentive to me and my husband greeting us answering our questions arranging for transportation and making us feel welcome I would go back because we were treated as guests should be The hotel is a five minute walk to Victoria Underground and a seven minute walk to Victoria Coach Station It is directly acrosss from Buckingham Palace and St James s Park Lots of good cafes take away and restaurants for every budget 