 It was to the most the same hotel staff as is has been before and they were outstanding in their approach last time But this time I felt like I was very unwelcome and in their way Made me feel great uncomfortable I wrote to the reservations manager to have a change but instead of increasing their service and attitude to the better it was the totally opposite
 I often choose this Grosvenor at Victoria station if Grosvenor House at Park lane is fully booked I like the convenient I find in the hotel Victoria location