 Planned this trip around a proposal and the hotel did not follow communications despite an email highlighting timescales and requirements E g Bottle of champagne to be in the room after 10 30pm after I have taken my girlfriend out for a meal to propose Only to find it is in there at half 6 before I have even asked her This led to complications and difficult questions from my partner where I had to lie to her to avoid ruining the surprise 
 Location of hotel was ideal Rooms were clean and tidy Despite the error highlighted staff were friendly and helpful 