 I had booked more than a month in advance and paid upfront for 2 superior rooms via booking com When we arrived at 12 pm I was told the rooms were not ready and they would call me when ready with the guaranteed room check in at 3 pm So we went out and had lunch but since I was not feeling great and it was raining I came back and sat at the lobby We finally got the rooms at 3 pm not a minute earlier which was disappointing as many other guests were getting their rooms earlier at check in I was told that my booking category was lower than theirs Overall this was disappointing as I requested even one out of our two rooms if ready but was not given any flexibility I travel at least twice a month internationally and this was a very unusual experience which left a bad taste in my mouth Frankly it was clear that they waited till the 3 pm deadline which could have been managed better 
 Service was good rooms were good and the location is excellent If you want a hotel near the sights and shopping then this is it