 Coldest nights in November no heating in the room Called for help staff could not get to work moved room Next night exactly the same no heating at 12 30am offered room change no thank you slept in complementary bath robes both nights it was that cold On return home Hotel contacted me twice very sympathetic offered me discount when next in London I said would no be staying in London again this was a one off They did give me a refund 
 location great 