 On the online reservation I specifically mentioned separate beds We came at 11AM and after your staff ask about the bed type we confirmed that we would like to have separate beds On 4PM when we finally could enter the room only matrimonial bed was available In addition it is very inconvenient to enter a room after 3PM You should be able to open the rooms at least from 12AM 
 Room is nice and equipment also Tea option for free is also excellent Support with bicycle rent is also very nice 