 Reception was always busy and staff seemed overwhelmed by the number of guests checking in or out or with general queries my room key stopped working and I had to queue for 22 minutes to speak to a receptionist about getting a new key We ordered room service but didn t receive all of the food we ordered and the tea came as a pot of hot water without a tea bag Our trays weren t collected from outside the room for 36 hours when I had to ask at reception to send someone to remove it 
 The hotel was well appointed with a large bathroom bed and balcony The hotel was 100m from Sants Station where you could get public transport all over the city 