 We had specifically booked this hotel as it offered a twin room important for us as my husband has a bad back On arrival we were told this was not available and offered a double bedded room with a small double bed or 2 single rooms After explaining our reasons and being quite firm we were finally offered a double bedded room with a slightly larger bed which we had to take Better than the original but not a good night s rest for a higher price than we would have liked 
 The senior staff member tried to be as helpful as he could when we had explained our reasons for needing twin beds He took 10 from our bill gave us complementary breakfasts and even a free bottle of wine So he tried to do the best he could for us in the circumstances 