 That our room was not ready at 15 36 When check in was at 14 00 It was disappointing to know that I had paid from 14 00 12 00 and my room was not ready and we was told we had to wait 30 mins Very disappointed Had to call for the manager who was able to facilitate a room however he just authorised a room change and walked off without apologising Customer service we did not expect to experience here
 The spa area and the up to date technology in the rooms