 1 No room service 2 No restaurant after 2 pm 3 No luggage service upon check out 4 Requested a big taxi to the airport and yold the young lady receptionest that we have 6 big pieces of luggage the car arrived on time but was only enough for 3 bags Obviousely there was a missunderstanding and that delayed us 
 1 Reception staff upon arrival especially Paul 2 Location being on a main pedestrian shopping area with cafes shops super markets with meters away Near to tram underground as well as train stations 3 Staff were generally nice helpful 4 Upgraded easily with minimum charges to a much bigger 2 rooms appartment as we requested 