No Negative
 Well upon arrival was greeted and felt really welcome looked lovely inside and seemed tho we would have a lovely weekend Paid the fee upfront aswel as a deposit incase I wanted to use any other facilities Had a lovely weekend however upon arrival asked to pay again but told I would only be charged the first time I paid and the second was just as a security measure 2 days later arriving home I have now been put overdrawn in my bank after being charged the full amount deposit amount can you get your breath twice When I phoned the Hilton to confront them was shouted at down the phone spoken to innapropriatly and then cut off the phone To which I obviously phoned back and they did not answer my call twice I then used a different phone and would you believe it they answered when I spoke cut me off again Finally got through and was just repeatedly shouted at and spoken to like what I can only describe as a piece of muck on someone s shoe and that was lying when I had proof Absolutely disgusting how do they suppose everybody has enough money to be charged twice and put into their overdraft and then called a liar when confronted I have since phoned my bank who refunded me one amount of money which will take 3 days to clear so I am now skint until 3 days time Such a shame because the stay and hotel was lovely Shame about the money situation and more importantly the attitude of the customer service staff at the Hilton Kensington 