 When we booked hotel back in Jan 16 we requested room with a view of London eye In November had email to say our room did not have a view We could upgrade for 300 a night Unfortunately we could not cancel booking without loosing full amount So we had no choice We were on Level 4 and waited on average 20 30 minutes for 1 of 4 lifts Really bad On arrival we were offered Breakfast at an additional cost which we agreed on First morning there was a que of about 45 minutes for a seat in the dining room Not what I would have expected for this class of hotel 
 The beds and pillows were comfortable Tea and coffee facilities in room 