 My room faced the street and noise insulation was not good There was a lot of street noise which made it difficult to sleep My room was opposite the lift which was an extra disturbance There was no room service as far as I was aware and I was not given information about the hotel bistro breakfast room My friend stayed in a five star hotel with sea views for the same price so Universal was not good value in my opinion 
 The hotel was clean the staff were all very pleasant The location was an easy walk to the convention centre Also close to the main tourist attractions metro shopping and restaurants 