 When we arrived we was kept waiting to book in we was given an awful room which overlooked fenchurch st station platforms This was after I had emailed the hotel upon booking asking for a view I did manage to change the room with a very nice and helpful lady staff member which was perfect In the room we had one cup it took three staff members at different times to manage to get us a cup Probably because they didn t speak much English We had two occasions where our key didn t work so had to come down from the 11th floor to reception to get it re programmed Not that impressed for the money however the room was exceptional with the view 
 The location was excellent which is why we booked it Our eventual room was excellent and the leisure facilities were good too other than the pool which was far too cold 