 We were given a connecting room and were woken by loud Americans at 4am called reception and security arrived immediately and gave them a good telling off We informef reception the following day and they moved us to another room Only other issue is breakfast Staff are under severe pressure because management are not organised Problems like waiting on plates cutlery and refills should not happen in such a fab hotel 
 Excellent hotel Spotlessly clean beds and pillows were so comfortable Staff were always helpful and friendly especially reception staff and breakfast staff Location is fantastic Bus 94 outside the door of hotel takes you to Hyde park Oxford Street and Piccadilly in 15 minutes 