 They put us in a different hotel without the facilities we had booked and expected Never got beyond reception so cannot review Shaftsbury Suites They moved us without giving us an option a supposed upgrade We had booked a club room with a kitchenette as we wanted to do picnics so seemed the perfect solution for our needs The room we were given in different hotel was basic and fridge didn t even work When we told them we weren t happy with accommodation and wanted room in hotel we had booked they had already filled with other people and we were stuck with what we got 
 The location was good as we were there for events in Hyde Park 