 An apology card was made out to apologise for stains on the marble top in the bathroom due to a reaction with cleaning products more effort was put into the notice with neat finishing may I add then getting the marble replaced No hairdryer executive level 8 room and expected to call for an hairdryer Asked possibly for views on request lucky me managed to get the view to the courtyard looking at walls and lower level roofing 
 A very warm welcome and easy check in allowed us to use the computer to quickly print out tickets the little things great night sleep 