 Service in the coffee lounge near reception We ordered scones with cream and jam we waited for almost 45 minutes and when they arrived they were inedible They had clearly been warmed through in a microwave and were of a bready texture When we mentioned this to the member of staff he just said Sorry they are made upstairs I really resented paying 18 for a terrible product which does not represent the hotel very well 
 great location of concert at o2