 The front desk was helpful but not what you d except for a four star hotel you will have to repeat yourselves a few times The pool was take up with an outside swimming class which were teaching small children and there was no room for a paying guest but this was the only bad points which id like to see change but i will be back thats for sure 
 Its easy to find if you live outside of London and your traveling to wembley as its about 2 minutes walk the hotel Its very clean and the staff on the front desk are helpful 