 i arrived at the hotel in the evening I was the only person at reception and was not acknowledged by the receptionist who was too busy tending to some papers She knew I was there but left me waiting that s fine I know people are busy sometimes but an acknowledgement to say she would be with me in a moment would have been appreciated Once I was acknowledged and asked for my check in details I did not feel like I was made welcome at all not even a smile if anything I felt like I had done something wrong by even being in the hotel in the first place such was the sour look on the face of the receptionist Having been to my room I tried to use the safe but could not unlock it On the way out of the hotel I asked the same receptionist if someone could take a look at the safe for me as I could not open it Again I received a sour look and some muttering I didn t understand as I do not speak Austrian I told her not to worry about it and I will ask the night porter upon my return who I would like to add was a delight and very nice man what I am used to in hotels the complete opposite of the person I am complaining about Maybe she was having a bad day who knows still unacceptable as this is the hospitality industry and I have paid good money for this experience 
No Positive