 We did the breakfast buffet each day for a week and the servers were very slow to bring coffee and tea Also we stored our bags on the check out day and it took 15 minutes standing at the counter later that day for someone to stop chatting with their co worker and retrieve my bags Throughout our stay our sink was backed up and had water stains under the basin 
 Very comfortable bed and plenty of closet space Dinner at Brassiere Joel was great on Christmas with excellent service Work out room was clean and had the equipment we wanted Also there was excellent live music in the bar each night This was the perfect location for us Westminster and Waterloo tube stations were very close and was walking distance to The Eye Westminster Abbey Big Ben etc from the front door 