 We were upset because of accommodating us on the basement floor with the view to the stone wall I think guests shall be informed about such possible surprises and be able to choose the room in advance Staff was neither pleasant or unpleasant we didn t catch a single emotion from them during our stay Rooms were quite small and had views scratches on the furniture unsteady table dirty or corrupted ceramic tiles in the bathroom etc Because of the basement floor there was a noise above us specially in the morning from the kitchen I guess our neighbors were also complaining on that Kettle is weirdly placed in the small locker with the wire fixed to it so it s impossible to move it around Hopefully we were spending the whole day outside and used the hotel room only for a sleep Price is somewhat high for the overall quality of service nothing was really wonderful 
 The hotel is situated rather well Oxford street is in 5 minutes by walk Covent Garden is even more close one can simply walk to eastern or western parts of London Piccadilly line is also in 5 minutes which is convenient for traveling to from Heathrow airport by tube The street on which the hotel is placed is quite and nice looking Rooms are clean and have kettle with tea milk facilities complemented by refreshable biscuits PC and printing facilities in the lobby 