 The initial room allocated did not meet our expectation The staff member involved was unable to resolve the issue but the customer service manager more than made up for the issue see below Overall a very pleasant stay 
 The room we were initially allocated did not match the room purchased however we were subsequently upgraded to a junior suite by a very helpful customers service manager Laurine A late check out and a complimentary bottle of champagne were arranged to mark a significant wedding anniversary The room was very comfortable the staff very pleasant and the location excellent Will definitely return 