 I became trapped in the underground garage for over 20 mins because the intercom did not work after many attempts I felt scared down in the garage as there was noone around I did not feel safe Eventually someone came through the door and let me back in I did report it to staff who sent a maintenance man down to check 
 Room was lovely and clean and bed was comfortable The bathroom was nice and clean with a very large shower Staff were very helpful and helped us to find the hotel after we got lost 