 Half of the staff know nothing about customer care We arrived 1 pm one hour before check in time and they didn t make our room ready until 2 30 Additionally we are 2 adults and 2 children 5 years and 7 years The room i booked was for 2 adults only since there wasn t any other rooms availability The receptionist told me it is illegal to have 4 people in room of 2 people I asked him what is the solution for this He told me I m enforced to get an extra bed in the room i told him that i don t want the extra bed then he started lecturing me that he and his hotel administration do not allow this since it is illegal to exceed the maximum number of people per room And the solution to this is to get an extra bed with 38 Euros I looked in the hotel policy but i couldn t see anywhere mentions that it is illegal to exceed the maximum number of people 
 Location was not bad Half of the staff are good 