 1 Complementary Internet was very poor You need to enter a code few times a day in each of your device and still doesnot work 2 We had a problem with too much noise from adjacent rooms very loud music late night on 2 occasions When complained were told there is a function going on in 4 interconnected rooms just adjacent to us 3 Upon check in the staff who took care over charged us I handled her 4 credit cards one after the other I felt she was inexperienced I did tell her you often need to enter card number manually but she did not listen Upon checkout we found out by a senior staff there truly we were over charged and she asked for my cards again in attempt to reimburse which would take few days 5 There is no ramp for luggage transfer in wether in front or back hotel doors to hotel reception just stairs I wonder why is that 
 1 Still I recommend this hotel for families 2 Walking distance to Bond Street tube station on Oxford street with all what you need 3 Our club room was reasonable size relative to hotel room sizes generally in London 