 We had problems with the first room we were given and it took 24 hours to resolve Not impressed with the response from reception customer facing staff The first room we were given had foul odour of damp and bathroom shower drain smelt very badly Upon reporting the smell the reception staff agreed to move us without question but the hotel was fully booked so we were told we had to wait 24 hours to be moved The reception staff were out of any other options solutions to the long wait other than suggesting a room spray which was frustrating More frustrating was that reception staff refused to come inspect the room despite our insistence Felt that the reception staff were not interested in understanding the problem or it s causes despite asking us to sit tight for 24 hours Once moved the second room was fine 
 Hotel is located in very pleasant suburb but with quick and easy access to city centre Schonbrunn has some sights as well Hotel located close to U4 and trams Room had its own outdoor seating area overlooking courtyard which was very pleasant We had problems with the first room but the second was ok Impressions were that the rooms were fairly standard hotel rooms but nothing too remarkable Rooms were very quiet Good fast wi fi Hotel ballroom was a good entertainment space and catering was good Some of the portering staff went out of their way to help find us an ironing board due to lack of pressing service over weekends 