 1 When I book an apartment I check this hotel have lift However when I check in staff told me this sort of room is not in main building but it s ok for us and that building do not have lift We are lucky because our room is in ground floor our luggage are very heavy but I feel unhappy because they didn t give customer current information which about their hotel I think that is very important to all customer 2 heating system too noisy 3 because of apartment is not in main building when we call reception they took long time to our room 
No Positive