 This beautiful hotel is let down by the staff We were in one of the Junior Chambers suites which are beautiful however on Saturday night there was a wedding in the ballroom directly below our room I rang at about 11pm to ask how long it would go on for as you could hear loud music and feel heavy bass in our room I was told that it would go until midnight and that they would do the best to try and get it turned down a little The noise and vibrations did not go down but did cease at midnight Upon check out the next morning I raised this as an issue after being asked the obligatory how was your stay question and I provided the feedback that perhaps next time if they are aware there is an event then they should warn the guests in around that room The response I received was quite offensive I was told that they had ensured their regular guests would not be affected by the noise however they were booked out so as a result we were stuck with a very noisy room because we were not a regular guest Feedback to this staff member don t be so quick to judge a person for only staying one night in your hotel they may have been looking for a hotel for business use regular stay Management should certainly consider giving this staff member some training on how to treat guests at a five star hotel british woman with long dark hair 
 The building is amazing as are the rooms 