 When I checked in at 6 30pm and was given the key I discovered that my room had not been made up Yes as other reviews say this hotel is in need of some refurbishment but the location a stones throw from Oxford Street is worth it 
 Once the room was made and the hotel staff were apologetic it was fine Tea coffee facilities were good they give you real coffee with a cafeti re Great bar restaurant area on the 15th floor with fantastic views of London 