 Our room was cleaned only in the late afternoon evening around 6 30pm and one day was not cleaned at all although we asked for it to be clean when we were out of the room between 9am 3pm One of the children had an accident in bed one night and we needed to wait around two hours for someone to change our sheets mattress We were offered free breakfast after we complained We tried to find the costumer service to talk about it and get some sort of refund instead as we needed to leave early the morning the free breakfast was suggested to us but they were no where to be found Also as a big family we needed to wait for each other quite a lot around the hotel There were too many times when we got approached and been given the impression we re not welcome to just stand there 
 Location was great Few staff members were very helpful The Japanese restaurant in the hotel was amazing 