 Unhelpful male Manager on the front desk during check in and ignored me when there was a problem with my key card on a separate occasion Poor lazy attitude overall There were Several other problems including being removed from my room and downgraded to a shabby room twice by the same male Manager Rooms smelt damp because you can t open the windows and generally unclean unless you complain To date never been refunded for a forthcoming four night stay from 29 Jan 2016 even though a refund had been requested and submitted to the Director of Operations because of past poor service during several previous stays Never Again I recently checked into a local hotel and guess what Not a single bottle of free alcohol on offer Apparently one local hotel stole the entire shipload in order to keep disgruntled guests happy So I m told 
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