 The bathroom clearly visible from the bedroom and no mention of this on the website for the higher end room category selected Slow room cleaning service Unable to get the names of the guests correct even when clearly stated in the reservations paperwork A welcome letter that was inappropriate Variable service from reception with some staff pleasant and others off handed 
 The restaurant Exerta was excellent Italian waitress at breakfast especially attentive and a pleasure to talk to Pity it was also her last day on the day we left the hotel 