 My traveling mate s room stayed cool while mine was fine Her towel rack stayed cold while mine was burning Bar in dining room Lobster and Steak was way overpriced You couldn t just buy a simple cup of coffee in the morning so I went to nearby Pret Manger a savior Lobby not conducive for just sitting Music in the restaurant too thumping unnecessarily loud not sure why they think they need music to be so loud The best restaurants I know have NO music 
 Staff was helpful polite patient when I didn t like the obstructed view Each room had different view due to the older exterior s architecture Beds and room terrific Location excellent short walk to tube stations British Museum within sight 