 The receptionist in the sister hotel was very emberast but very nice to us and gave us a complimentary taxi to Oxford street who sadly got lost As my partner was very distressed by the whole expireance 
 Nothing to like we was not give the chance to see the room as we were informed by a very unfriendly receptionist they had double booked our room and we was put in thier sister hotel on the otherside of the road this was NOT a 4 star hotel The room we changed as soon as we saw it as It was not fit to stay in the second room we had was not a lot better the room was about 11foot square with steep steps into the room As this was supposed to have been a special occasion for us and we were also assured this room was an upgrade the whole event was laughable sadly and we felt very let down by Shaftesbury Hyde Park Hotel 