 Most of the time the room keys were blicked and we had move to the busy reception and spend long time to activate again the keys as problem they want to see my passport but for security reasons it was in the safaty box into the room and they have a complicated policies procedures we had wait long time with this issue also one of the lady who work outside reception was not polite who was last saturday afternoon around 3 to 5 pm on duty Recommended give education and customer relation training 
 Location and neighboring