 We left luggage with their concierge during the day and it was lost for around 30 mins when they couldn t find it again it was buried under others in their store room It was found in the end but a bit of a fright 
 Very convenient close to Trafalgar Sq and Charing Cross tube and railway station We had a room on the 9th floor at the back 910 and it was quiet Quite spacious for London and the shower was large The little kitchen was adequate with a few plates and cups glasses and fridge if required Overall I have no issue with the room