 The receipetionest on the night that I check in the service of the staff is not friendly and not welcoming Secondly the receipetionest double check in me which mean he checked in me with a room that have another guest Moreover when I checked in my room is on the 5th floor but due to the renovation so I have to take the stairs the problem here is that I m having a lot of luggages with me it isn t the receipetionest should call a concerge to help me out But he didn t I have to ask for it Over the facilities of the hotel it s fine However staffs training it s still needed to be improve to match with the brand This disappointed me a lot 
 The cleaness of the room and the bed is comfortable The concerage guy is nice and helpful 