 You must know that there are two hotels with the same name Holiday Inn Kensington only blocks away from each other The cab drivers booking agents local people none of them will know which one you are going to You will have to get an EXACT address and keep it with you when you travel In addition the staff is large but this means some of them are less well trained than others We encountered rude staff at the pool and at breakfast 
 The location is wonderful You are one block from the tube and the neighborhood is posh and lovely There are shops and restaurants very close by but at the same time there is a quiet relaxed atmosphere to this part of London If you are athletic beautiful Hyde Park is nice walk away In addition this hotel has quite a large staff someone is always there to quickly respond to your issue The concierge desk in particular was excellent 