 There was a problem in the morning where the ceiling was leaking but it was rectified immediately It was apparently due to guests on above floor that had water running thruout the bathroom floor I hope that they would fix the problem so that it wouldn t be an issue again for next guest 
 The man at reception was super friendly and extremely helpful We got upgraded to a small suite room and a discount on breakfast And of course a late check out time of 1pm We also were allowed to leave our bags whilst we shop next day for free Our stay was made more memorable because of the great service Will definitely visit again when I am in London again Easy access to bus train station Lancaster gate 