 This was an email that I sent to their operations manager when he asked what they could improve on As per your request here is a list of the specifics of what your hotel could do to meet the minimum global standards of customer service 1 Train your staff to welcome guests every time they walk into the hotel I stayed at your hotel for a week and I was NEVER greeted with a hello good morning bon jour or anything else 2 Train your staff to smile there is nothing more universal than the power of it Your staff is rude when approached to the point that I wonder if they chose the right career hospitality industry or if they really enjoy their job They felt bothered and inconvenienced when asked a simple question You cannot train your employees to ask guests if they have any questions then get upset when they do 3 When I called the front desk for recommendations for restaurants in the vicinity of the Moulin Rouge they said that they would have to call me back however they never did 4 Train your staff to not knock on guests room door to check on the mini bar when you are naked in the room taking a nap do this when guests are not in the room Above all do not open the door and disturb your guests sleep 5 Teach your staff the difference between a birthday and an anniversary I received a birthday card as opposed to a happy anniversary card Once again your staff knocked on my room door to deliver an incorrect celebratory card while I was taking a nap You can also improve their English language comprehension skills 6 Train your maintenance staff that there is nothing wrong with giving guests ONE extra coffee pod when asked per person staying in the room After spending a week at your hotel the value of ONE additional coffee pod is insignificant less than 1 Euro maybe 
 The view was awesome The bed was comfortable 