 One of my group has claustrophobia and avoids lifts We had to explain this to staff before we were shown the staircase which is only for staff The building is a maze and it was difficult to find them as they are not marked One receptionist in the spa insisted we use the lift despite our explanation possibly a language barrier not ours She eventually understood and showed us the stairs There must be plenty of people who have a problem with lifts 
 Pool room beds bathroom Luxurious Perfect location for South Bank 