 No proper heating in my room I needed a portable heater at 3 am However I was given profuse apologies and a discount next day It can happen the hotel did what it could More problematic the hotel needs to look at what wishes guests express I had explicitly asked for a very quiet room away from noisy lifts or cleaners stores but was first given a room directly opposite those facilities The hotel has been refurbished but rooms are all but soundproof 
 Excellent staff very very friendly and well trained The concierge went the extra mile Free access to a PC in the lobby Superb location 