 They allow smoking in the Champagne bar which is located directly next to the elevators Smoke drifts into the elevators leaving you in a smoke filled trap while you are trying to get to your room We were told to be quiet in the pool because someone was getting a massage in the Gym area and our daughter s laughing was interrupting their relaxation I felt it completely unnecessary for the massage therapist to come suuush a child who is having fun playing in the pool due to poor placement and sound proofing of the massage room Our enjoyment should not have been valued lesser than that of the individual getting a massage Had she been ridiculously loud or obnoxious we would have told her to be quiet but a child laughing splashing in a room full of tile glass is bound to create some noise 
 Overall we enjoyed our stay here while in Vienna Location is great Within walking distance to all of the museums Spanish Riding School shopping Opera House etc Plenty of food options nearby as well as inside the hotel itself Breakfast was great although expensive Dinner in the restaurant was good Staff was friendly 