 Elevators are old and slow and always one out of service The suite club house at 5th floor snacks were poor The staff looked exhausted and over worked but seems keeping a positive attidude to satisfy the guests despite the demands 
 Breakfast host supervisor was a professional and the food was excellent we were a party of 4 staying on same hotel and always helped us find a table with a view The location near Tower bridge and marina with many restaurants and cafes The staff was friendly 