 Oblivious attitude of an IHG male staff which when I enquired about missing days on my IHG card he asked me to contact hotline myself When asked 2nd question what is IHG membership email address he said don t know and asked me to contact telephone hotline MYSELF This happened on 30th May 4 pm thereabout when I checked out of Holiday Inn Kensington Hotel This is the most disgusting experience from a membership services staff of any hotel loyalty program I have additional hotel loyalty membership too so won t have to rely on IHG 
 Breakfast was above average Some hotel staffs were helpful some couldn t be bothered type of attitude so 50 50 on staffs quality 