 I had a problem after I did my reservation and I called back the hotel reservation department directly They couldn t help me with my problem due to hotel policy which I totally understand but making fun of me and being rude on the phone is not acceptable at all My reservation was non refundable so couldn t do anything about it though I would never stay at such place after being treated on the phone like that I called the hotel 3 months before my arrival and I still remember the guy name due to his rude and disrespectful answers PATRICK
 The staff at the reception were super friendly and nice Check in and check out process were smooth and easy Used the gym at the hotel it was great and convenient The room is great though I didn t stay that much in the hotel a lot of things to explore in Amsterdam it s a wonderful city 