 The door key system was unreliable I had to replace my keys four times over two days as they wouldn t work when I got to my room I am not a fan of synthetic duvets and pillows so was disappointed with that aspect of the rooms furnishings
 The staff simply can t do enough for you They are all so helpful and responsive Such a pleasant change from some of the hotels I have stayed at recently The location of the hotel is surprisingly quiet and peaceful given that it is in the centre of London It is also great for access to the West End My room a Club Room although small was quite comfortable and was very clean 