 Aggressive manager woman who shouted at me as I complained about my microscopic bedroom window very difficult to open Another member of the staff told me several rooms had problematic windows as the place is very old The bathroom was chilly with cracked window and no drawers at all anywhere neither safe where to store my clothes luggage and belongings One evening I came back to find out one of the towels was all stained in black The woman in question kept saying all the time that it was a Georgian house to answer my complaints concerning the broken windows and the lack of any comfort in this third floor no lift microscopic bedroom I am often in London and this is the worst place I have been so far Never again 
No Positive