 I am an IHG Platinum Elite level member so usually get upgraded although I hasten to add I don t expect it it s a nice touch for my loyalty On this occasion I was told they were fully booked and that they couldn t do that however they would send a bottle of wine to the room No big deal and I proceeded to my room which was okay At dinner which is next to reception I overheard several guests being told that as Platinum members they were being upgraded Did I not get the upgrade as I d booked through Booking com Dinner Menu is not exhaustive so I ordered chicken and chips 13 95 I think When this arrived it was chicken thighs and a bowl of fries No mention of this on the menu and certainly not good VFM IMHO Still feeling hungry I ordered a dessert and was told my first choice was not available I was slight annoyed as it was only 7 30 in the evening and there were only THREE people in the restaurant I jokingly asked if I d missed the coach party which I think my attempt at british humour went over the waiter s head somewhat When my second choice dessert arrived creme brulee the brulee was just runny sugar syrup so I questioned this and was told that the chef did not have a blow torch Really 133 room hotel in a Central London hotel At this point I left Unfortunately this is not the first time I have experienced this at this particular hotel restaurant having previously being told they did not have any steak Again dining in the restaurant early 7pm with only a handful of diners present On that occasion I had to settle for a burger On leaving the restaurant I went to the bar and ordered a drink As I was paying the waiter from the restaurant kindly gave me this on the house again a good gesture However I could not believe that the half bottle of wine that I had not drank at the table was then placed behind the bar 
 Great Location for an event I was attending at Tobacco Dock 