 We know all requests subject to availability but from few requests that we put it in advance none of it has been completed i e best view late check out View of room was dead end with wall of next building 513 Late check out was not fulfill even though we already book return transport provide by hotel with high price so i must cancel my drop off transport to airport And the HK staff who received our called was unprofessional she hold my called and prefer to spoke with her colleagues It s unacceptable 
 Friendly helpful staff starting from reception concierge restaurant teams Especially to John Carin philipee Machie they doing great job 