 Room service maintenance was very poor we had a dirty chair in the room the curtain was partly hanging down the shower curtain was smelly also the one it was replaced with after we had complained only the third one was ok there were piles of dust on the floor underneath the beds table surfaces in the lobby were wiped with an apparently dirty cloth you could see the smear on the tables Our room was quite small for the amount of money we paid No place to put the suitcases There were no hangers on the walls in the room where you could put jackets etc While all the male waiters at breakfast were really friendly helpful and nice the waitress was not 
 The location was very good right next to all the first rate luxury Park Lane hotels Public transport is easy to reach many buses stop very close to the hotel Hotel looked very nice 