 The hotel were not clear about the fact they were going to take a preauthorisation from my debit card for the total amount of our stay plus an additional 84 72 hours before we were due to arrive On checking out I attempted to explain to the female receptionist that I understood why hotels take a preauthorisation however I would ve appreciated a phone call before I arrived where I could have confirmed my booking should they needed to check and given them a credit card from which to take the preauthorisation as opposed to my debit card which is for my current account I couldn t finish what I was trying to say as the receptionist persisted to talk over me rolling her eyes and told me a debit and credit card were the same thing I explained that they weren t and that s why people have credit cards and that in the documentation I received when making the booking it said the hotel MAY take a preauthorisation from a credit card and that no payment is made until checking out I pointed out how I didn t book with a credit card and therefore by them taking a preauthorisation from my debit card without notifying me meant they effectively blocked a considerable amount of money in my account potentially impacting standing orders and direct debits I have in place She persisted to argue with me that a credit and debit card are the same as well as patronise me telling me that I should ensure I have the necessary funds available to cover my stay in a hotel when I make a booking I said I didn t need help to manage my finances that I wasn t paying for the whole group to stay we were going to pay seperately on check out She continued to shake her head when I spoke sighed and looked away when I tried to speak to her I have never encountered such rudeness before when staying at a hotel 
 Not quite the type of continental breakfast we are used to We expected more than a bakery basket such as cereal fruit cold meats and cheese which is the norm in most hotels offering a continental breakfast 