 The dials for the heating system should have been explained to us the heating was blowing cold so my husband turned a dial up thinking it was for the room but when we returned to our room it was still cold but when i walked into the bathroom with bare feet i thought the floor was was on fire so i turned the dial down again and sure enough the under floor heating in the bathroom cooled down 
 The welcome in reception was perfect the patience with our autistic grandson was excellent we booked 3 rooms the two twins that our daughters occupied were perfect but my husband and i were in a double room with very little room at the end of the bed this made moving about the room difficult 