 Pillows were too soft No cushions Insufficient tea and coffee and only one biscuit in a double room 4th floor room was very noisy from trains going past and glazing did not mute noise 24 hour room service menu had little choice and no sandwiches available Bar was crowded with poor service Breakfast is too expensive at almost 25pounds 
 Location on the Quay is good but our room was too close to the DLR Cold drink on arrival and reception staff were friendly and helpful Room was good size 