 There was one lady member of staff at the reception up on my arrival who was not listening At Sachers at the fees you charge a customer does not expect you to be good expects you to be excellent That lady was definitely letting the team down Your staff need to listen 
 Well this is Sacher of course there is a lot to like you have a good name elegant interior design some polite staff Cakes and pastry is always very good One of the best breakfast buffets 