 Check in was dreadful I was late for my client dinner as I had to queue for so long I also have changed my email address so I can t access my club carlson details I asked the lady to check wrote down all of my information Nobody came back to me as promised and when I checked out it wasn t found noted anywhere so very disappointing 
 I have stayed at this hotel many time the location is fantastic Staff are friendly and the rooms even the internal facing ones are nice comfortable and with plenty of space 