 The staff not helpful nor welcoming and in general around the city It is one of Europes big cities and I expected good customer service but it is lacked in general We had to take our luggage to the taxi stand around the corner as the girl at the concierge wouldn t call a taxi or send someone to help although we would have tipped them The bathrooms were not well maintained as our two rooms had tubs with problems I wouldn t stay there again nor would I recommend it 
 The location was ok I have stayed in closer locations to the Duomo The breakfast was very good with a lot variety and freshly cooked meals upon order The rooms were good and comfortable 