 Hard to communicate with some reception staff English obviously not their 1st language bedroom decor furniture tired dated curtain track damaged window cracked wallpaper old marked furniture old and poorly mended with visible screws bedspread grubby 1 feather 3 foam pillows requested 2nd feather after 1st night but it never arrived bed could feel dents in mattress bizarrely no duvet but old fleece blanket sandwiched between TWO top sheets bathroom ok used bath foam shower gel 1st night requested replacement eventually butler arrived with shampoo around 11 30pm 
 Great location near Hyde Park S Kensington museums Harrods etc Attractive reception lounge area Didn t bother with hotel restaurant 12 breakfast excellent French patisseries few minutes walk nr S Kensington tube 