 Junior staff was too much blaze about my issues that they caused The senior staff solved it all 
 I has some initial issues with the staff they lost my baggage for 1 5 hours and they lost a package delivered by DHL Since they realized that in both cases were their responsibility they dedicated a manager two considerer the shifts and all attention that I needed to solve it In the end they indemnify us the amount of the package wi fi service device and gave to us a complementary dinner in the hotel Great Hotel and Great Place Senior staff completely client oriented 