 The air conditioning was not working in the room from the moment we checked in I immediately notified the reception staff and after countless phone calls back to reception a maintenance man arrived to confirm that the air con system was in fact not working Well no surprise there We were on a long weekend break with 2 other couples who were in adjacent apartments so when offered another room which was in a different building my wife and I declined as we all wanted to be close to each other having booked our 3 rooms together We were not offered a discount or any other form of compensation for the lack of air conditioning Bearing in mind that there was a weekend heatwave with temperatures over 30 degrees C we were disappointed with the lack of true customer care 
 The apartment was nicely laid out with a lounge kitchen and separate en suite bedroom The location was perfect right in the centre of Amsterdam an all places of interest were easily accessible 