 Location is a bit far from the center and next to the hotel you have an old institute building waiting for restoration or to be removed At this time it appears with broken windows and grafitti We are in an industrial quarter and next to the hotel you have a lot of storehouses combined with new hotels However people also live here in both new and older blocks of flats Unfortunately you cannot open the windows of security reasons However the cleaning staff have a key to open it when cleaning the rooms You have not very much daylight because of bars or blinders outside the windows However you have an aircondition and it works very well The outdoor area to the hotel is nothing to write home about Reception area nice designed but no lobby area just a bar and unfortunately not comfortable furnished But it looks nice You can sit at the restaurant tables The hotel still has the same security man walking around in reception area The problem is that he looks very unfriendly and actually he is Reception staff friendly if asked about something but unfortunately do not expect a welcoming word during your stay I am sure the reception staff has a good time talking with each other but hello how about a smile and a welcoming word I hope you are listening My conclusion In my opinion we do not talk about a 4 star hotel more a nice 3 star However I will come back again and I am sure we will see some improvements 
 I frequently come to Milano and instead of booking different hotels I like to have a place feeling like home A hotel with good standard competitive prices and first and foremost good service and a welcome attitude from the staff I have been at this hotel also in Marth and now again here in April from 7th to12th of April You can see my first recommendation written 14 of April concerning my stay in Marth This time I was here 4 days plus 1 That is why I make my recommendation after the last day Be aware about the prices per night Monday is very expensive compared with weekends and fridays As mentioned in my first recommendation the rooms are very nice good bed and bathroom Modern and nice designed also the electric light Good cleaning and nice cleaning staff Breakfast is also very good and in my opinion you cannot complain about that I cannot tell you about the dinner at the hotel at that time I am in town When I booked a room this time I had of course some preferences about floor number view and kind of room I got what I had asked for and many thanks for that That is good service Unfortunately the safe box was out of order but talking with the reception staff they send at man to fix the problem at once No delay That is very good service All waiters during my stay very friendly and some remembered me from the month before Some of the reception staff are very friendly and helpful If you want a nice room good breakfast and competitive prices and you do not stay at the hotel during the day or in the area because you want to go to the center of Milan this is in fact a good hotel That is why I will come back again Location just 5 min from Metro Bignami It takes about 20 min to the center of Milan Be aware that this M5 will stop about midnight If you are in town late you have to take bus and tram Tram stops next to M Bignami 