 We paid in full on arrival which was requested by reception I paid cash and was not given a receipt which I did not think to ask for after a long day of travelling When checking out reception requested we pay for our second night I told them that I had paid in full on arrival They repeatedly told me that the system said I had only paid for one night I was asked to wait in reception while they reviewed the security footage to make sure I had paid It was embarrassing to be held in the reception area with all my luggage while 4 members of staff stood around a computer screen trying to see wether I had paid or not Reception was also dirty on arrival with leaves and dirt on the floor and the pillows were tiny and uncomfortable seems small after the payment issue but they were small things I noticed 
 We requested a double bed but we re checked into a twin bed room When I went back to reception to ask for a double bed we were given another room with no problems 