 Having to pay 50 extra per night for the View of the Thames The fact that the Hotel was next to a Construction site that None of the staff I had spoken to on the phone Prior to my trip had told me about Meaning that on my last full day in London I had to suffer Drilling that sounded like it was coming through my walls banging I had the Up grade refunded by a different Manager but No mention of a free night or a refund on the Awfully Dry Chicken Biryani I had in my room I d even taken 2 pieces of chicken to the duty Manager Tom the next morning he said he d see the chef 
 View from window most of the staff were Very Helpfull Duty Manager didn t help much The other Manager I Saw briefly was far more Professional very nice Breakfast was lovely even if they did forget my poached egg 