 Front desk seemed pompous and rude WiFi is terrible Kicks you off every 30 minutes or so Concierge service are scammers We wanted the Big Bus tickets for a 1 day pass we were going to get them at the desk because it seemed easier than printing them ourselves and the mobile option wasn t working The price was 24 50 GBP online When we went to the desk they tried to sell them to us for 28 and then 27 GBP the man didn t seem to know what was going on he was just throwing out numbers and asking another guy who wasn t really paying attention we asked if they charged a fee or surcharge they said No So then I asked why they cost more than the website and they told me I was wrong about the price so I showed them the website and they said they would only sell them for 27 GBP Long story short the guy didn t really seem to know what he was doing yet he was confidently supporting a false proclamation I realize this is just a couple GBP s but this sums up my experience at this hotel we re going to charge more because we can and we don t care if it s justified or not DO NOT RECOMMEND THIS HOTEL SAVE MONEY AND STAY NEXT TO THE TRAIN LINE A LITTLE FURTHER AWAY 
 Great location if you re looking for central London tourist sites Big Ben London Eye within 100m Very close to Waterloo Train station as well Rooms have an executive feeling very contemporary that can be good or bad depending on the type of hotel you like staying in for me I d prefer to get to know real people and not robot like employees who have no investment in their job 