 The lounge area for guests is very small however there are other lounges dining areas in the hotel As guests after a long day of shopping we wanted a cup of tea in the bar and found one member of staff very unaccommodating There was no space in the lounge and despite there being so many free tables in the afternoon tea room we were left standing until a table came free We also found the drinks very expensive 
 Staff on arrival were friendly and waiting staff in lounge were good also the doormen were fantastic and great at getting us a taxi We had a clean spacious bathroom Bed was comfortable and had a good sleep The location is fantastic and so close to Buckingham palace and Victoria It s perfect for getting to any area of London We went in December and liked the festive decorations 