 My husband had been to reception in the afternoon without my knowledge to organise a bottle of Champers and a surprise birthday cake to be placed in our room as a surprise when we got back from a show later that evening as it was my birthday However much to his dismay No Champers and no cake even though reception had written his request down He was really disappointed Rang reception and they knew nothing about it ordered a bottle and it did arrive within 10 mins but it did spoil the moment Also staff forgot to place teaspoons on saucers and butter on the table at breakfast had to ask for both unusual for this chain of hotel 
 Good breakfast Nice decor Staff mostly helpful