 The check in was a pain as there is no proper queuing system and the officers are not paying enough attention to whom next to be serviced I was waiting for 30 minutes to check in and really frustrated The free WiFi is NOT working properly and it gets worse during the night They had to move my room to a diff floor in order to get the WiFi but despite of the fact still not working and I eventually gave up 
 The Hotel is in a prime location just 5 min away from London eye and Big Ben and I found it value for money