 Bag check staff didn t give one member of our party her claim checks When we returned to check in not only was he unable to locate her bags he couldn t find our four either Waited a long time before he condescended to let one of us accompany him into storage room to identify the bags No instruction on room light operation Had to call the front desk to find out how to turn them on Lights operate only when the room card is inserted in a reader located on the interior wall near the door Odd armless half settee at one side took up a lot of space and was very uncomfortable Drop down shelf on coffee bar section of credenza wouldn t stay up and when down blocked access to the drawer below it 
 Underground with District Circle and Picadilly lines just steps from the front door made it easy to get around the parts of the city we wanted to see and to connect to trains north Several inexpensive breakfast options just around the corner Super pleasant and helpful reception and door staff Very comfortable bed Speedy morning maid service Lovely lobby Good water pressure in shower 