 When arrived had to ask room service for extra things as was 2 in a room only one of each items was left also second day when return from day out room was done but no toilet tissue or normal hanky tiessue was replaced so yet again called for more things This I was not happy with but after speaking to manager faiza she was helpful extremely sorry for this But I can t fault how she handled it But there was a few improvements that they could work on in regards to basic customer service like when there was no food on the Monday which bare in mind Mondays they don t serve food there was no help from the lady on reception that day I did explain this to manager wasn t happy to try order everything was in Dutch but there was options for staff to help you but I wasn t offered this that s why I say manager faiza was apologetic 
 Not all helpful staff but one lady at reception who s name I never caught But was there when I checked in very helpful compared to other members of staff who when I went to order food was told Monday there closed had to spend money on taxi to dam square which is only around 15 mins walking a nice walk but when u go for a break you don t expect to have to do that when I just wanted to relax in my room order room service 