 As others have said some staff were totally rude Also our biggest gripe as a party of four having booked two rooms on the same reservation and travelled over 4 5 hours to get to London only one of our rooms was ready on arrival Check in at 2pm we arrive at 2 40 and only one rooms was available The host who had a trainee badge on was rude unhelpful and abrupt No amount of warm fresh baked cookies can make up for surly staff and no room after a long drive When asked how long our room would be she replied maybe half an hour maybe two Totally unacceptable and I will be emailing doubletree directly as well Not the standard you would expect 
 Good location nice breakfast room was a fair size 