 When we were checking in it was obvious that the person on the desk was not familiar with the check in process We had been delayed for over an hour on our journey and the last thing we needed was to spend half an hour checking in The room we were allocated room 211 was very noisy My wife and I were woken on three occasions during the night by noise from the hotel plumbing We had very little sleep all night 
 We had an issue with the room we were allocated We raised this issue with the staff and we were moved to a different room The attitude of the staff who dealt with our complaint was very good 