 Location is perfect Rooms in general are great but bathroom for the disabled is terrible for the normal people Why it was room with accessible room Because Booking com did not let me PROPERLY know about Even Microsoft Windows asks are you sure you want to delete it The accessible room can not be a default room at booking time it should be specifically requested However both Booking com and Park Plaza Westminster Bridge hotel think more about profit rather than happy customers As result we were suffering 3 days in the room with defective bathroom speepery flow b c it for the wheelchair not for human feet low sink tub no hooks on the wall alarm ropes everywhere etc was tremendously inconvenient 
 When I complained about to Customer desk manager Hajer she was not nice to say the least blamed me in such booking sure I liked accessible room new about and and booked it myself When I asked a piece of paper and pen to write down her name she rejected and started to cover her badge by hands just outrageous behavior However I still managed to see remember her name Anyway I paid about 330 per night to suffer 3 night in this hotel Great hotel for accessible room type I would sudgest to everyone who still trust and use Booking com to carfully check the detail of their booking and to not rely on the normal default room type Really bad experience overall 