 The hotel claim they have parking but when you arrive it s a ten minute walk away which was very stressful after A 11 hour flight from Johannesburg then a drive from heathrow they should make this clear also they wanted to keep 79 off my credit card for a week for no reason at all when I complained they put it back in my account straight away this was all so very stressful when checking out if they hadn t have done this they would have got top marks as a stay 
 Staff were so lovely nothing was to much trouble it was lovely and quite we got a great nights sleep having a heated toilet seat was pure luxury Complementary crisps drinks chocolate biscuits was such a nice touch the room was very clean We had trouble with our tv but they came and fixed it while we were out at dinner would stay here next time when I m in London 