 We ordered a taxi to Heathrow for an early morning flight and there was no record of the booking and no car available We managed to hail a black cab on the street at 4am thanks to some nice guys who gave up their taxi because they could see we were desperate Otherwise we would have missed our flight 
 We were moved at check in from this hotel to their sister hotel The Shaftesbury Metropolis down the road because there was a problem with the maintenance The transfer was fairly well managed and it wasn t far away 