 No lift and no offer of compensation for trekking up 3 flights of stairs with luggage Room key card then didn t work when we got to room at night even though not been kept by mobile phone Breakfast staff were rude didn t acknowledge us until we asked to be sat down Didn t listen to our order so brought coffee not tea Cooked breakfast was cheap food that had sat for a long time and was one of worst hotel breakfasts id ever had Put us off hiltons
 Room was nice