 Short version Badly trained nervous and sloppy staff with no decision authority Bad financial administration Uncomfortable beds Long version I changed the room through booking com They didn t do the change properly so I ended up with the cheap room for the high price When I complained they didn t listen to my idea of a solution with the result that I had to change rooms halfway my stay For every change on booking com they made a reservation on my card without releasing the old one Result was that I could not pay for the room Rather than deciding to solve this later the receptionist tried for half an hour to solve it without any other result than me nearly missing my flight The staff is clearly not up to its task and had not enough decision space to solve problems they got visibly nervous when asked a non standard question and I had to ask twice for simple things like an iron 
 I liked the staircase going round the elevator 