 The reception service was slow It would have been helpful if the receptionist had told us about the necessity to use room key in the lift as it was not obvious The room was stuffy with a window that was locked shut We were unable to get the room temperature turned down It took us ages to find the switch which operated the bedside light It was hidden behind a pillow 
 It was handy for Kensington Town Hall The room was adequate and the bed was comfy 