 When I arrived they said there was a maintenance problem with one of the 2 rooms I had booked and they were going to move me to another hotel I had already had 3 bookings fail that week having paid in advance for each and awaiting refunds I was also supposed to have paid no deposit but they had taken pre authorisation for the first night despite not having a room for me I m normally a pushover but in this instance I just insisted that they give us 2 rooms on their property and if they had a shortage then they would just have to upgrade us which they did I wish they d offered that to begin with 
 They had smartphones in each room with free data that you could take with you when you left the hotel It had Google Maps and a Guide to London pre installed 