 Firstly the check in process was a hassle impolitely they have accused me for not having my card I paid with and said I must have it and if not I might be kicked out of the hotel even though I paid I promised them to get a copy of it by morning time Rude act 2 was that after I have entered my room exhausted of my 14 hours flight I hear a knock on the door I immediately open and I see the hotel people that claim that the room I have entered is not the correct one and I was moved around like rubbish wandering at 11pm bed time The worst part is ahead In the morning I had to catch a flight and I ordered a hotel shuttle to take me to the airport 3 hours prior my flight at around 7am when my flight is at 10am and the drive to the airport takes 30 minutes the receptionist let me know that there is a thing called CITY TAX I did not have a problem to pay the 10 euros it costs but I did not have euros on me but only Australian dollars I was asking them for a solution or perhaps a close by exchange store for me to have some euros I was forced to go 30 minutes to the central train station by myself with a promise that this is the only exchange store that was open My only request was to delay the shuttle in 30 minutes thought 2 hours prior an international flight is also fine surprisingly not only that the store was closed and I just wasted 30 minutes I also missed the shuttle and they did not take care of that so I was still stuck in the hotel without my shuttle to the airport 2 hours before my flight At this point I started to show some anger It was sorted when they said I can give them 100 AUD and in exchange I will get the same value in EUROS I was angry because this could be done before and save me the 50 EUROS I had to pay for the taxi after I wastefully paid 20 EUROs for the hotel shuttle Just a horrible experience PLEASE do not do that to yourselves 
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