 As a family of 5 we required 2 interconnecting rooms Upon arrival late afternoon only one of the two rooms was available and the second wasn t ready until later that evening The rooms were not interconnecting which meant that we had to separate 1 adult in each room with separation of the children In the days leading up to our arrival we emailed the hotel to ensure that interconnecting rooms would be arranged The email was ignored though upon checking with hotel staff they had received the email 
 The staff on site tried hard to rectify our problem after check in though was not possible to due to a full house 