 Room service poor and meals in the evening not good also waiting for up to 20 mins for a drink for it then to be some weird concoction was annoying all staff are European I never spoke to one English person not that that s an issue but sometimes getting your point across can be difficult Finally an item went missing from the room and that is currently being investigated disappointed and for someone who travels globally to go back to London and have this happen is a huge let down I also would like to comment on overhearing the front desk advising a guest that a Preauthorisation taken on a card takes 1 month to return where as a refund takes 3 5 days Not quite the truth that is it 
 Location breakfast