 Our room was not ready when we arrived and we had to wait four hours Consequently we were not able to use the spa facilities as advertised because by the time we managed to get into our room we had to leave for the show we were going to see The shampoo and conditioner bottles were both empty when we arrived Also there was only one tiny bottle for two people Very mean There was very little in the way of vegetarian breakfast food I am sure it would not be too difficult to include a veggie sausage or two Some rice soya milk would also have been nice Service at breakfast was slow and I had finished eating before I even got a cup of tea Staff in the dining room were sour faced and unfriendly 
 Beds were comfortable Reception staff really polite and very apologetic regarding delay into our room 