 The reception staff are friendly and very professional however the bar staff looked grumpy as did some of the waiting staff in the morning The main bar was closed for the months of July and August and the range of beers spirits and mixers was poor The pillows are really too soft and flimsy I had to double them over twice to even get a surface to sleep on Offer harder more supportive pillows and I d have little else to complain about 
 The breakfast is really excellent This was our 4th year staying in this hotel and now the Wifi throughout the hotel is good even if one did have to renew their access code every 24 hours I love the location of the hotel which is perfect for traveling on the U bahn or the trams visiting the Film Festival at Rathaus and for access to the main city centre They were also excellent in dealing with our requests regarding our 6 year old daughter who was traveling with us We will definitely stay here again 