 We were given a tiny room with two single beds pushed together with each bed made individually when we had booked a double When we arrived at 8 50pm there was a queue at the reception desk with six individuals or couples waiting to be checked in and only one receptionist After waiting half an hour it was disappointing to be given a lousy room When my husband went to complain the receptionist said sorry sir but we can t move you we are full and my husband said but you weren t full when we booked and paid a month ago Basically we were bumped off because we had prepaid To give them their due the hotel did move us to a much better room the following day but only because my husband was very angry The snack bar was also understaffed 
 The staff were trying their best under difficult circumstances