 Check in was chaotic as we had apparently arrived when most of the staff were at a meeting We were initially given an 11th floor room but declined this when we found the lift did not go to this floor The 10th floor room we were offered next was very small and had almost no storage space We finally were given a 2nd floor room which was better for space though it overlooked an interior flat roof which was covered with cigarette butts and other debris dropped by residents of the floors above Bathroom toiletries provided appeared to be partially used by previous occupants Not what you would expect of a 4 star hotel 
 Hotel location was very convenient for central London Food from lounge bar menu was above expectations and bar staff were very helpful 