 Having to walk up 20 steps with our luggage just to get to Reception and then two more floors up to the room The room was noisy walls between rooms are very thin and we could hear everything from our neighbours including at 1am The room is tiny nowhere to sit other than on the bed and no real space for luggage And I wasn t pleased at being charged for the room six weeks before my stay I was happy to give my card details to secure the booking but didn t expect to be charged until we actually used the service 
 The room was clean the bed linen was high quality and the bathroom facilities were good 