 The hotel claimed they had no record of our booking even though I had email confirmation very disappointing having just traveled for 24 hours from Sydney A change in shift saw a new duty manager and a room materialized Breakfast vouchers were also included to soften the initial blow Good recovery 
 Access to many of London s sight seeing highlights and the tube is literally across the road After we got over the initial disappointments we thoroughly enjoyed our stay Great atmosphere and generally very friendly staff 