 The bar staff in the evening were awful didn t know what they were doing didn t know whether or not they were serving food and took far too long to make drinks and serve you I had also informed the hotel that it was my partners 21st birthday and it would be nice if they could make the room just that extra bit special but no such extras were made which is a shame cause I would have been happy to pay for a bottle of champagne or something in the room on arrival There was a long queue to check in and out we were also woken up by a cleaner in the morning continuously knocking on the door and then when we answered she simply said it was the wrong room Staff at breakfast were not very helpful either although the food was nice and there was a great selection there was no coffee and no one to ask for help 
 The room was lovely bed super comfy and loads of space in the junior suit Bathroom was very nice and clean Lovely views along the Thames The ferry was also very convenient as dropped you at the hotel Overall the trip was pleasant but would have been greatly improved by better customer service 