 poor allocation of staff to both the exec lounge in the evening and also the bar later in the evening It is to be expected that when a show in the arena is finished that the bar would be very busy This was not provided for until it was evident that customers were getting impatient The staff are excellent but have to take the flack from guests who are frustrated due to poor staff allocation to services Similar experience in the exec lounge in the evening with one member of staff and 30 guests 
 location fantastic facilities excellent reception staff amazing 