 The Russian German female MGR was terrible and cold and downright Gestapo like zero pleasant THEY OVERCHARGED Me on room nightly fee waiting for that adjustment TRIED to charge me for the two morning breakfasts this was to be included and also my POINTS to my BEST WESTERN member card the Russian MGR balked at giving that to me then agreed HOSPITALITY from her and customer service was not pleasant Leak in the room from rain which did stop but 
 loved some of the staff Louie was wonderful and helpful I also liked the other late desk concierge his name He was black and really helpful when i had dinner delivered Also breakfast was amazing BUT they tried to charge me extra as this was included IN ROOM FEE RATE