 Most of the staff was friendly to us except one who didn t even smile or nod when I said hello to in the lobby but he definitely saw me The lobby was not exactly what I expected for a five star hotel and the room is quite simple again not exactly a five star style I still don t like the european style of having two small comforters instead of one large one for a double bed but that s just my personal preference 
 The breakfast was excellent with a lot of options and the waiters waitresses were very friendly and attentive The bed was a real double bed not two small singles and quite comfortable though a bit small queen size The location is quite good walkable distance to the Hofburg Palace and several interesting museums as well as the city center although the hotel is actually hidden in one of the smaller streets away from the busy area good enough for the price I guess 