 Queues at reception staff very slow and only two staff available for booking in took 25 mins Booked twin bedded room and was given double bed which was not appropriate Could not report request change as booking in took so long that had to leave for theatre Was locked out of room after breakfast as key card switched off Cleaning staff unable to assist Had to wait for floor manager No assistance or explanation from waiting on staff in restaurant re process for tea coffee No Coffs or milk on table so was given cold coffee from table left by another guest 
No Positive