 Within two hours of being in the hotel room the television needed to be repaired and the toilet leaked water all over the bathroom floor We were switched to a new room The new room had free chocolates and a welcome card addressed to the name of another hotel guest The ceiling lights flickered every night One of the room control panels did not work The blackout curtain had to be repaired There were a lot of dust piles under the bed The bed squeaked a lot There were long waits for the lift even though there are six lifts Daily housekeeping service was extremely inconsistent The old room did not have slippers nor robes but the new room did One day housekeeping did not restock the bathroom with toilet paper Most days housekeeping did not restock the bathroom with hand towels Another day housekeeping did not restock the tea bags sugar cups etc Another day the room wasn t cleaned until 6pm 
 The hotel location is great and very close to a tube station The free Wi Fi was excellent There is a large lounge area nice cafe and good restaurant on the ground floor 