 1 All 4 pillows on bed very soft Perhaps consider providing 2x soft 2x firm pillows which might better suit majority of customers Or have the 4 soft pillows on the bed but leave a couple of firm ones in the top of the wardrobe to use as needed 2 Plates for cooked breakfast all stone cold plate warmer required 
 Polite friendly staff Excellent riverside location courtesy ferry across to Canary Wharf Clean well presented room well equipped Quiet location virtually no traffic noise so very relaxing