 We booked this through a third party booking Com Previously to that I had spoken to reservations of shatsbury hotels which indicated to me you have made a perfect choice for the location and purpose of your special occasion surprise to your partners birthday They also stated this is a wonderful boutique hotel and which would meet your needs for this occasion The lady also stated you can book through our selves or the third party If you decided you wish to book through us you will be offered breakfast included in the price How ever I decided to book through third part as the price was a better rate for our selves I had been in contact with the hotel manager and discussed possible arrangements and touches for my partners surprise On arrival all seemed okay had a coffee in bar why waiting for room to be handed over When entering the junior suite room I was astounded in how poor quality and damage of furnishings also dust and extremely cold as well as the cold feel to the room I unfortunately broke down to my partner and had to apologise I had been let down We then went down to reception and spoke with the manager Sophia and explained our concerns of the room Sophia said I can show you another room but it will be smaller and same quality as we re currently going a new refurbishment as of last week I explained I wish I had been told this before How ever Sophia said I will get you moved to the hotel you stayed at before which is Kensington park grande She spoke to reservations to find out and sort out Thinking everything was under full control sadly it turned in to a disaster of a night mare I then took things in to my control by phoning reservations cut the long story short 2 hrs later still got know where really and by now my partner is currently not good health due to waiting for brain surgery has now got stressed and feeling dizzy and sick We went down to reception and finally the gm Natish took us in to club lounge and spoke to us 
 Location of hotel and not far from station