 Some of the staff were difficult to understand when we upgraded they told us it would only be 80 for 2 nights however when we looked at the invoice later we had got charged double 160 so assumed it was 80 pp instead of per room which we weren t happy about As we felt like we had been misled It wasn t until we checked out that the staff who served us noticed and gave us a refund And then we got told as part of the upgrade that there would be free alcohol drinks in the executive room 7 11 pm however when we got there there was only soft drinks we asked at reception and they said it was only half 5 half 8 so we were also misinformed about this too so felt like we had missed out on some of the upgrade benefits 
 The location and view were fab we upgraded to an executive room and had a really good view of the tower bridge also breakfast included which was nice and access to the executive room where you got complementary snacks and drinks 