 We checked in at 21 30 room was not ready we had had a long flight and me with a broken back in a body brace was offered nothing not a better room not a complimentary drink or dinner complimentary room service nothing Apparently The room was not ready even though your checkout is at 12 o clock and we was checking in at 9 30 PM at night the room was not ready My partner is Hotrl managers in Surrey and has suggested I contact you for a 30 and a refund on all the room service we had as we were just told to wait Furthermore I contacted you regarding parking and disabled facilities and had no reply I explained in the email we was going to a funeral I would also need a late checkout again no reply Lastly on the day that we was checking out housekeeping just kept letting themselves in without knocking on the door or announcing who they work with they was coming in I am not a happy customer
 The one thing the room had was a good location apart from that from the moment we checked in I wanted to leave the hotel