 The old front desk staff is gone the new people are untrained and rude rude rude On check in I ask the bed size I was told I don t knows what bed is in room You go look I asked for a Coffee press they own truck loads I was sneered at and told If you want coffee must upgrade room They should pick staff from the waiters and bellmen who are pleasant not the former kgb types from eastern Europe 
 I have stayed here a lot it is grand hotel in the perfect location to catch the train to Gatwick or the bus to Heathrow Bell staff and waitress were very nice 