 The heating would occasionally blow cold air did not like it felt like a draft was blowing from somewhere The telephone charges were too high FOR LOCAL CALLS They never told us about this Should provide liquid soap for washing hands not bar soap Hygiene The porter did not take our suitcases up to our room when we arrived and when we checked out This was unfair as I saw them do this for others 
 The staff were really friendly and they went out of their way to look after you and the doorman with the red hat was really sweet will always remember him D The hotel room was big and lovely the beds were just beautiful and comfortable perfect The bathroom was beautiful clean and they give the essential needs like body wash shower caps hairdryer in a bag in the wardrobe so check wardrobe if you dont see it in the bathroom The mini fridge and a kettle with cups and teas and coffees were provided The location was fantastic Right across the road from the Gloucester Road train station bus stops and taxi stops and near many lovely shops and the supermarket Waitrose is the best one just next to the train station The free bottles of water were a godsend considering how expensive London is now thanks to the Brexit Food prices have gone up WAY too much 