 The concierge was not easily available nor friendly When we asked about hiring a ride to Gatwick Airport he offered a company that charges 95 We found an excellent company on our own Blackberry for 56 Also the room and bathroom were rather small but understandable given the reasonable price 
 The staff at the desk were very friendly and kind They made my wife and me feel quite welcome Also the location was great with Kensington Park across the street 