 Room was small and stuffy and hot Bathroom smelt of cigarettes Not worth the money for a 4 star hotel Lobby staff judgemental and rude I think it s stupid that I had to pay extra money for a full English breakfast that was supposed to be provided within the price of the room Especially when there wasn t really much choice other than a full English The wifi didn t work neither did the TV at one point We were given what looked like the smallest room on our floor I just thought I could have received a lot better service for what I paid for The staff just looked at me as if I was stupid just because I m only 19 I m still a paying customer I still deserve equal service and that isn t what I received 
 The lobby is nicely decorated and the bed was comfy There were all the required facilities in the room and a lot of information in a booklet in the room 