 Concierge desk unhelpful and unprepared They were uncertain about the validity of the UK EU driving licence as as a valid ID We had to debate the issue for far too long They were surprised by the fact we booked with booking com it felt booking com clients got treated as a lower category type of client we were given a room on the basement with limited access to light and view on the internal courtyard I was on my way out with luggage in my hand when i was offered an upgrade As my wife just had an operation i didnt fell like searching for another hotel For an euro800 overnight stay i was extremely disappointed The breakfast was served in a tiny place extremely uncomfortable next to a veranda overlooking a parking lot Only positive note the Don Carlos service Charming maitre 
No Positive