 Being called down to reception at midnight to pay our bill due to no one on check in taking our details Having housekeeping walk in a number of times before 11am and after 7 30pm Going for breakfast and having the plates cleared before we had finished there were no trays so if you wanted more then two items you had to go back Which we did we wanted fruit too Room service wasn t all that great kitchen apparently closes half an hour before it mentions and then the sandwiches offered on the late night menu are not worth the amount they charge you Charges added to our bill a day before we even checked in so they weren t us at all Minimal tea making facilities Only thing offered back after all the inconvenience was the two lots of the free 15 credit included in our room and a free upgrade if we ever wished to return which they managed to take from my account instead of put back 
 Stayed here as part of our anniversary getaway I had emailed someone a few days before we arrived to arrange something for our room Everything went to plan but quickly went wrong when we got there Overall lovely hotel with a great view from the bedroom and bathroom Great location East India is less than a 5 minute walk away and one stop from Canning Town where you can get the jubilee line Breakfast was fine as it was included wouldn t pay for it otherwise Staff were very unorganised and no one seemed to know what was going on Easy to get to Great location for O2 View from our room was as described Hotel was lovely