 The staff at Reception were dreadful rude and unhelpful for the most part Checking in was made traumatic and difficult and started our break off very disappointingly The little coffee bar sold tea that was served with in a large cup with a teabag floating in it there was no teapot nor any hot water to add and then we were charged 3 00 per cup Ridiculous It took 2 1 2 hours before security responded to our call to help us with the in room safe and we had to call housekeeping twice before we got the extra towels we asked for 
 The view from the room was superb looking over the Thames towards Tower Bridge The room was small but comfortable and clean The buffet breakfast was delicious 