 I don t usually fill in these surveys but since you ask here it is We had a problem with our first room key not unlocking the room After 4 key changes a visit from a maintenance man and us having to vacate the room whilst he took the lock off it still wasn t working on our return we contacted reception and with just over an hour to go before we were due to go out requested a new room new room tired d cor curtain hanging off stained carpet Definitely not an upgrade On check out we were going to be charged our bar bill incurred whilst we vacated the room had to point out the inconvenience caused to us and so it was waived My husband and I are not usually ones to complain but we were disappointed 
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