 They charged me the cost of the booking before I arrived which when I was booking was told that I would not be charged until I was checking out They also wanted 60 in case I ordered room service They also charged my friends money also despite the fact that I had already paid It took a week for my friend to be refunded her money therefore she was left short money for her holiday in London as was i and we couldn t do as much as we would have liked There was all foreign staff which I have no problem with however they could not explain the reason for this clearly and were rude at times The wifi was very bad the only service was in the reception 
 Nice looking hotel nice beds 