 I specifically requested a room with a view of the fountain and plaza espana to see the New Years event from my room because of my impairment and was told my accommodation would be met I arrived and was placed on the 7th floor which would have had a great view if it weren t for the metal grates covering every window on that floor I asked for a room change and was told I could downgrade to a smaller room on the 6th floor and to await a call from reception so I could see the room first The follow up never happened So I stayed with my room out of spite as I was tired of being the unhappy complaining guest So I went to the terrace on the 8th floor for the celebration Two staff members told me early in the day the doors for the terrace open at 11pm and if I came early I would be sure to have a seat due to my physical impairment when I arrive at 1040 there was at least 150 people on the terrace and hardly room to stand A manager scrambled to find one seat crammed into a corner after I hobbled downstairs to raise an another issue But no seat for my Mrs It was barely a pleasant experience as I had arranged things at this hotel for the sole purpose of viewing the New Year s Eve celebration My requests were half heartedly met or not met at all with only a fair effort from the staff who seemed to have their decision making authority stripped from them 
 The location was great I was recovering from a foot surgery so it was nice to be close to the New Years celebration at the fountain Cabs are super reasonable all over the city anyway The hotel was clean and comfortable but the price was slightly over reaching the value of the stay 