 Mattress was very firm Also I was traveling with an elderly family member only family suites available had stairs which made it challenging when I spoke to management they stated I should have emailed them How would I have known there were stairs there was no mention of that in the hotel description One reason I chose the hotel in the first place it had a lift 
 Nice hotel friendly staff Great location short walk to the underground Hyde Park just down across the street Several nice pubs within walking distance 