 Our only complaint about the property was the service at the lobby lounge I think the manager was training and was stressed out Both the communication from staff and the attitude from the manager wasn t overly positive Hopefully the staff will get their communication issues sorted out because otherwise this is a nice lounge with pretty good nachos 
 The warm cookie upon arrival after 2 hours of train connections and a 20 minute walk was lovely Our room was tidy comfortable and much larger than other rooms I ve had in London The location was a bit out of the way not on the tube line but right next to the overland and once the construction barriers are removed the walk along the Thames will be lovely 