 1 of the 2 lifts was broken These things happen of course but nothing was being done about this despite the fact it was causing us fellow guests on high floors problems on a busy Saturday morning because of the long delays waiting for the 1 lift that worked we had to use the emergency exit stairs 3 times in all on the morning of our departure hence the lowest ratings for facilities comfort shown above Also the newspaper wasn t delivered outside our room When I asked about this at reception I was told 9 times out of 10 someone takes it away highly unlikely I thought because I d checked outside at 7am then at 730 before going for breakfast In fairness the paper was delivered at breakfast As an IHG Rewards member I have stayed in several Holiday Inns in the UK I was a bit disappointed overall with this stay compared with the high standards I ve experienced in the past 
 Breakfast good 