 Check in takes forever here The Staff at both the Cocierge desk and the Spa reception were rude and impatient as soon as they have more than one person at the desk they are unable to cope The breakfast for 21 is stone cold and I had to queue for half hour before being sat In the lobby to eat it rather than in the restaurant even the made to order pancakes for my daughter were stone cold bread rolls rock hard The pool is lovely but noisy and there aren t enough loungers Plus the room card keys didn t work twice and I had to go to the Lobby reception in bath robe only to be asked for ID luckily I had mine but when my husband went from the pool to reception he was very nearly not allowed back in his room and had to cause a scene at the desk Ridiculous Not happy with the staff at all 
 The Pool 