 We had a flight overseas at 1400hours and asked for a late check out We were granted this but advised a 10 pounds hour charge would apply which is a bit ridiculous I understand if it is peak season and the room is booked however this was not the case We ve stay in 5 star hotels Four Seasons Fairmont and Westin and we have never been charged an hourly rate We stayed for an extra hour and half and was charged accordingly kinda crazy 
 The front desk staff were excellent She kindly walked us over to the train and walked us through purchasing tickets to Heathrow She went over and above to ensure we were headed in the right direction and purchase the correct tickets Also we had checked in at midnight from a flight from Africa we were very tired and hungry and the front desk directed us to a take out place hotel restaurant was closed down the road They were very accommodating in letting us eat in the hotel restaurant 