 Our beds were extremely saggy I asked the front desk if we could switch rooms and they said nothing was available Consequently I had a sore back the entire five days The mattresses should really be replaced in Room 611 also the room was TINY not like the web pics at all We had a waitress who seemed to know NOTHING about the menu First saying there was no iced tea available we had it the night before then charging me 4 5 pounds for iced tea when she served me Diet Coke 2 5 pounds None of the serving staff seemed very friendly in the main floor restaurant 
 Enjoyed the continental breakfast good selection The morning hostess was very nice 