 The room We had to move room 3 times for the 6 nights we were there and the last room we were moved to was extremely small The first 2 nights we were in a small room 14 later in they move us to a room in an executive floor The room is 3 times larger and is considered a suite although that size of that room would be considered a standard size in the US After spending 2 nights in the larger room the plumbing on the entire floor didn t work and it discharged a very unpleasant smell in to the rooms Again had to move to another room that s even smaller than the first one You can only get on the bed from one side to open the window you have to get on the bed and you can t open your luggage unless it s laid on the bed But we managed The staff since many of the staff if not all are not British native most are from Eastern Europe reception wasn t warm They re cold but professional Except for one tall young man I think his name is MICHAEL whose customer service skill is of those Starwood hotels level Second to none We re very appreciative of everything he did for us 
No Positive