 The lady at the reception Alexandra she was unpolite first I made this booking 5 months ago and requested for baby bed when I reached she said there is no request and when I insisted that I made a request she said u did through booking com and they did not inform us then said even if u did its not guaranteed Also she charged for city tax for 3 people although I have infant and I ve been in Italy for 2 weeks in 4 hotels and none charged me for the baby the room she gave is totally disaster I wish if someone from the mana gent can go and check it The AC was not working plus many broken things in the room and finally the night shift man changed my room at 1 am 
 Remaining staff were nice but not Alexandra she does not deserve to be in 5 stars hotel 