 The first room 22016 was old out dated so I asked to be moved I was moved to room 1605 which was a bit better but not a 4 star hotel quality room I tried to use the living well facilities Saturday evening about 20 00 pm the customer service at the desk was rude to customers wasn t very helpful has a Spanish Portuguese or Italian accent I stood there for 15 minutes watch 11 people leave the facilities and he was still telling us it was full and it could only accommodate 26 people He was even calling other guests from their rooms to come and use the facilities while we stood there very rude he needs customer service training I had to say to him be nice to your customers or else soon no one will be coming here and you will be out of a job The pool had a whole lot of children in it very noisy not very relaxing at all sauna and steam room not very clean even up to 21 30pm children were in the pool I couldn t use it This is the first hotel I ve been to where there wasn t a cut off time for children in the living well area I don t think this is a 4 star hilton hotel should be down graded 
 The view and location