 Because the hotel is brand new there were a few tiny little things such as 1 door key and 1 TV not working However the staff were absolutely brilliant at sorting these things out They were all wonderful and made our stay very comfortable and enjoyable Big thanks to all the team 
 We had 2 rooms as we were taking my mother in law to the O2 for her 84th birthday treat The staff were wonderful making a real fuss of her They brought her out a selection of free cakes after our lunch and because the connecting walkway to the arena was not ready yet and she has mobility issues they laid on a complimentary taxi to and from the show On our return to the room she wasn t able to climb onto the beautiful big bed so they brought up a smaller bed for her and made it up within 10 minutes Priceless 