 I felt the level of service from the staff all areas including reception bar restaurant was not to a standard of a 5 star hotel Check in was awful Said i hadn t paid when i had and i was made to wait 30 mins before allowing me upstairs when they had found my payment No apology made Restaurant staff breakfast in the Aviary were awful I had to get up and go and get someone from near the kitchen as all the staff had deserted so they could take my order and they forgot my tea twice so i had breakfast with no drink No apologies made Bar closed at midnight Weren t allowed another drink even though we were staying in the hotel 
 Location was great and the hotel was very beautiful view from the roof bar is amazing 