 Water in pool and spa was cold Complimentary towels in the pool changing rooms were not checked and topped up frequently enough On the two occasions we used the pool there were no towels in the ladies changing room The first time 3pm on a Sunday we had to get towels from the mens changing room The second time 11am Monday morning neither the ladies nor the mens had towels and we had to ask 3 different members of staff over a 30 minute period before the towels were replenished 
 Room was well laid out and comfortable with plenty of space Had fridge and safe Bathroom was clean and modern Breakfast was very good with lots of choice and unlimited tea cappuccino latte etc from self service machine Hotel in great location 1 min walk from Southwark tube 10 min walk from London Eye Will definitely visit again 