 That we had to exchange our rooms 3 times due to it not being up to our expectations for what we paid for Had to also go all the way back to the other room to get our own luggage Felt like we got fobbed of by most of the staff when we needed assistance always got told to ask another member of staff Also the room wasn t clean at all dirty towels and bed sheets Broken plug socket and also not a good TV for a 4 hotel
 We liked the suite that we had and also the Canary Wharf view It was nice having a living room as well as a bedroom Free warm cookies on arrival 