 See above
 Check in was fine room not ready but that s ok it was a big ask for it to be ready in the am Bags stored staff pleasant Returned later in the pm and went to room disappointing junior suite It simply lacked appearance and wow No time to check much out quick change and out to our main event purpose for being in London Back late evening In the am noticed a collection of things that were just not right On check out was asked whether we enjoyed our stay Explained what we thought and had a very helpful discussion with Barbara Her response was excellent and I have to say went a long way toward making us feel we hadn t been completely robbed 