 Our first room was a cramped basement room for over 200 night The staff quickly moved us the next morning when we asked for a change calling it an upgrade Upon arrival late at night we found it hard to understand the accents of the desk clerks Some staff were very new and not yet very knowledgeable 
 Short walk to Paddington Station and Heathrow Express London Underground Kensington Gardens Plenty of services in the neighborhood restaurants markets haircuts Great sleeping comfortable bed and pillows dark room quiet Fresh hot and cold breakfast with ample choices and good service Responsive staff