 We didn t like the room service as the food that we ordered was either warm or cold and when I asked if the food could be delivered hot I was told that they could not guarantee that As for information you have to ask for it then I asked if they had a bus timetable but was told to go to the Metro to get that information would have been nice to have been told where the Metro was located We paid a lot of money for this 5 star hotel compared to the other 5 star hotels we stayed at I feel that overpaid for what we got 
 We loved the location we had a twin room with balcony and view of the Eiffel Tower the room was comfortable and very tidy Plus it was a short walk 4 minutes to the Eiffel Tower and public transport 