 Sofa bed wasn t made up no bedding in the room Sofa bed had crumbs and TV remote in terrible experience at roof top bar service was shocking I never got my meal and my husbands bread was mouldy as we were only in London 1day this was were we chose to eat so I had nothing to eat as we didn t have time to then go anywhere else A couple next to us left and never got their drinks We were not charged and received a few free drink and teddies for the kids They re nearly 7 and 8 so weren t impressed with them There wasn t enough toilet roll in the room when I asked a lady who worked there in the hallway she couldn t understand English It s a lovely hotel and was really happy when we first arrived but wouldn t stay at a hilton again We had a bad experience in Manchester a few yrs ago and said never again but as this was a Doubletree thought it would be better 
 Cookies on arrival lovely family room 