 The room needed to be a little cleaner the comfy chair was dirty There were no bathrobes and on calling down to house keeping as advised they had none either Some of the executive lounge food was poor the afternoon scones were stale and very cheaply made as were the mini cakes at breakfast which are mass produced and made of very cheap ingredients again The room was way too hot the thermostat would not go lower than 18C and you could not open any windows which is such a waste of money The welcome at the reception desk could have been much more friendly 
 The executive lounge was good the food mostly very pleasant and in the evening the canapes and alcohol sufficient The breakfast was appealing The bed was very comfortable and clean Room service was very prompt The location for the O2 is perfect 