 Definitely NOT a 4 star hotel I used to stay at this hotel regularly between 2004 and 2008 It is totally run down The bathroom was not kept clean the shower unit was not working the drain in the sink not working the window s handle totally damaged the ac was not blowing hot air I reported these issues two days after being there thinking that the housekeeper would notice them as they were clearly visible problems I spoke to the hotel manager when checking out asking for some sort of compensation considering that I paid over 350gbp for three nights but he said he was sorry but he couldn t do anything about it I even showed him photos The bedsheets were NEVER changed and look old and dirty They have lost a customer and I will write to head office 
 Nothing