 The room which was prepaid had to be ready and clean for me at 12 00 I checked in at 16 30 still they were cleaning it Returned at 18 30 still were looking for my room as it was not ready At last they gave me a room with a great view but totally dirty Awful floors dirty toilettes and asked for an adaptor and requested a credit card The towels in the bathroom should have been cleaned and replaced whereas the toiletries were the lowest quality No Crabtree Evelyn The entrance of the hotel was so dirty you could hardly see it Room service awful the concierge was not even responding in the phone Asked for sbody to come pick up my luggage at the check out and even after 20 no one showed up I used to stay in this hotel in the past no comparison to how it was A true disappointment 