 Lifts are a nightmare Only 2 out of 3 were working long wait to be able to take it as the hotel was packed and staff would use them as well as service lifts No signs for stairs we could use and when tried to ask one of the cleaning ladies she didn t speak english 
 Very comfy beds clean room nice assortment of tea and coffee provided at no extra cost polite staff It is very close to Hyde Park Paddington and Lancaster Gate Stations excellent location 