No Negative
 From the moment we stepped in the door the staff was very attentive We were upgrades to a delux room on 12th floor with lovely views We were in London to celebrate my birthday and when we entered the room there were a beautiful platter with fruit an macaroons and a handwritten note to whish me a happy birthday Now that is what I call service In addition the decor in the hotel is lovely and it is close to Kings Cross with its many lovely restaurant and bars Will definitely stay here again 