 We were disappointed in not being able to book dinner before going out to the theatre because the restaurant was reported to be fully booked When we returned later in the evening we were again unable to use the restaurant because a private party was underway We do not expect this treatment in a premium London hotel and this has made us consider whether we will stay there again The refurbished restaurant was gloomy and looked unfinished The polite and attentive waiter at breakfast said this was called the rustic style 
 We are always made welcome and the staff on this occasion were particularly polite and helpful We were upgraded to a better room which was very comfortable and stylishly decorated 