 The hotel was a longer walk from the facilities shops cafes etc of Marylebone High St than we realised The only local facilities were at the train station at the rear The bathroom was dated At this price we expected more for our money breakfast was not included there was no fruit in our room no chocolate at turn down Our receptionist was not warm or welcoming and originally could n t find our booking We were not advised of any of the hotel facilities We were only given the pool children s swim times when we asked We were not even advised that there was a rear entrance where it was easier to get a taxi so when we left through the front entrance to go out to a show that evening there was no doorman and we had to walk some way down the street to get a taxi On our return our taxi dropped us off at the rear where there was a doorman and this was clearly the more active entrance At this price we expect a much more proactive friendly helpful service from the staff We recently stayed at the Marylebone Hotel which had much smaller rooms and not the same Wow factor of the Landmark but it was more modern the staff were much more friendly and helpful and the pool was much nicer soft lighting and a more tranquil spa like experience we all thought it provided much better value for money 
 The children loved the impressiveness wow factor of the hotel as you walk into reception They also loved the huge bedroom one of the largest we have ever stayed in and the fact that the room s balcony overlooked the stunning conservatory area They also loved the pool The children used room service from the children s menu and thought the food was absolutely superb It arrived promptly We were pleased that for the first time in our extensive experience visiting hotels the children were provided for eg there were 4 robes 4 pairs of slippers 4 glasses in the bathroom this never happens even in 4 and 5 star hotels The spa area was lovely with complementary newspapers fresh fruit and herb and fruit flavoured water on tap Lockers were free and spa robes and slippers were provided We appreciated all these little touches We asked for a quiet room which it certainly was We had no sense of the big busy main road outside The beds were big and comfy and we all had an excellent night s sleep 