 The housekeeping was a bit eratic we stayed in a group and some of us had the luxury of having our beds turned down and chocolates on the pillow whereas others didn t and we had all paid the same price Some items weren t clean on arrival but we were pushing for early check in so allowances have to be mad 
 All the staff were very friendly and helpful the pool is huge and the views towards the Tower of London made you feel that you were really in the heart of the City Easy access via the Thames to Millenium wheel and easy access to remainder of London attractions via Tower Bridge underground situated really close to the Hotel 