 The only negative that I can come up with is that the room was small as indicated on other reviews I think that can be expected in any European city The positives greatly outweighed this one and only negative 
 Customer service was outstanding from the moment I walked through the door to the moment I left absolutely outstanding They took me to my room and showed me all the amenities and such at check in They provided a cell phone for me to use around London and in case of emergency at no charge They have one US outlet so converter was not needed along with UBS ports Cookies were provided each evening along with chocolates and turn down service Location was outstanding for Paddington and the Lancaster Gate tube Short walk to Notting Hill and to Hyde Park and Kensington Gardens Wonderful neighborhood with several good restaurants a couple of blocks away I absolutely will stay there whenever I am in London again I have stayed at 3 other London hotels and the Park Grand beats them all hands down I see why it is rated so high while very affordable for a London hotel Great job 