 My flight into Heathrow was late and I arrived just before midnight at the hotel having previously booked a single room through the website I hadn t had dinner and was very hungry I was told that the restaurant that was advertised to be open until 1 am had been closed down The advertisements running on the television above the reception still had it as one of it s features I asked whether I could please have a quiet room and the receptionist said I could He didn t say anything else about the room I was a bit shocked when I was given an extremely small room without a window There was an airshaft in the ceiling with a grille and I wondered what it was for At about 5 30 a m I was awoken by a very loud noise It turned out to be a blast of cold air coming through the airshaft I looked for a button in the room to see whether I could switch it off but there was none It didn t stop and it was so loud that it was impossible to go back to sleep It was unbelievable I told the reception in the morning requesting a reduction in price It was 125 pounds and I was told they could only give 10 reduction I didn t feel that this was adequate and the receptionist said there was nothing that he could do He said I should write an email to customer services I have done this but don t have a reply yet 
No Positive