 The staff kept trying to up sell in everything from the moment we arrived Would you like to add breakfast Would you like to upgrade to a bigger room We also booked a family room which was billed as a superior room but when I got there I was informed that it was too small for a crib despite my booking I had to fight to get a crib brought up I was very annoyed Don t be fooled by the words superior or executive when you book the room will be small Also we really wanted to use the pool but were told it was closed for maintenance and weren t offered any type of compensation as apparently all booking are subject to change 
 You cannot beat the location You walk outside and can see the London Eye and Big Ben Really quite spectacular The bed was super large and comfortable The mattress was clean and looked new The food choices were also fabulous if a little pricey We enjoyed every bite 