 Bar and restaurant didn t allow use of the gourmet society card unless booked 24 hours in advance although the app does not state as a condition We had lunch but went elsewhere for dinner as a result Would think Monday night would be a good time to get more diners who will buy more drinks The room had outdated information in the booklet explaining the hotel amenities Check out time was wrong as it stated 10 30am during the week when it is actually 10am Luckily we didn t take breakfast or we would likely have been still eating and we checked online when we woke up at 9am We also didn t appreciate the maid knocking on our door 15 minutes before check out or 45 minutes before if you read the information in the room to remind us to check out whilst ignoring the do not disturb sign Fair enough to give us a knock when it got to check out time Left a bit of a sour taste of our last impression of the hotel The blurb in the hotel intro also seemed completely at odds to what the hotel seems all about Not sure where the ethics come in In all I don t feel it was 4 star but happy with the price we paid for what we received 
 Cannot rate the receptionist on check in enough He was professional friendly and enthusiastic every time we encountered him from arrival to departure For us he was the best asset to our stay as he diffused when we felt annoyed at other things The hotel is in a great location for people travelling to Euston and we were surprised to discover just how close it was The food we had in the bar was excellent and the staff were also great there Room was very comfortable and we were asked on arrival which room we preferred We asked for the quietest and we heard no noise at all The shower was wonderful and we liked having hand sanitiser in the room in addition to the usual toiletries 