 No champagne in the Club Lounge Range of food in the evenings was limited Some staff had poor knowledge of how to mix and serve drinks Nowhere near as good as executive lounges in Melia hotels Lack of timely assistance offered at front steps upon arrival and early morning departure Little attention to security of our luggage when left at concierge desk Rigid adherence to check in time 
 Very well located especially with such easy access to Victoria Station Our executive double was quite spacious and had a pleasant view We would possibly stay here again 