 had requested a high level floor but got room on level 3 first level for rooms typical basic hotel room although paid for a superior room had asked at reception for a good room but the view from the room was a flat roof between buildings at 2 30pm on Saturday in fairly empty lounge ordered a BLT took nearly 5 hour to arrive cold waitress without apology said the kitchen had been busy but no one was ordering food except us the hotel has 2 restaurants one buffet but closed on Saturday night limited cosmetics in bathroom no conditioner or shower cap only one night but had we stayed longer would have requested to be moved to a better located room 
 on the way to Heathrow airport