 This stay was a nightmare I had booked 3 rooms and we arrived at 3am One of the rooms was occupied with sleeping people I was exhausted after driving for 12 hours and didn t have a room to sleep in They threw a twin mattress on the floor of one of our other rooms and we had to fit 5 people into a room that was reserved for only 3 We were refunded for the room that had people in it but not for the room that I slept on the floor The staff was rude I asked to speak to the manager and was not given the name contact information or appointment time I could come back to talk to the manager After paying thousands of dollars to come to Europe this was not the experience I was looking for I am extremely disappointed with my experience at this hotel 
 Breakfast buffet was good The hotel appeared clean It was close to old Milan The good does not come close to compensating for the extremely bad experience I had with this hotel 