 Early morning fire alarm problem Staff did not take control of situation Lots of guests in foyer wondering what to do We had to ask what the situation was We were told that someone was investigating but staff let numerous people down into the basement restaurant How dangerous As we were checking out a customer was taken poorly in foyer No one went to help him until we pointed out the situation Floor was covered in sick but again they did not put in temporary barrier chairs to stop others slipping over so we did Duty manager said they had procedures but we saw no one come out from behind the desk in either scenario NOTE TO MANAGEMENT staff need training 
 Clean newly refurbished room Very tasteful