 Check in was chaotic We never came into the hotel without encountering a waiting line The evening we arrived there seemed to be issues with lots of booking as people were complaining about wrong room assignments all around us In the middle of it all we were informed that the Bridge view room we had paid for was not available and we were offered a Twin We refused as we wanted a double and eventually they got us a standard double room We were then offered a complimentary upgrade to an Executive Bridge room for our 2nd night which was most welcome In fairness the view from the standard room out over the docks behind the hotel was lovely The 2nd night in the exec room was really great and the club lounge was a very nice touch But overall they really need to work on their front desk operations staff were lovely but too often there wasn t enough of them available I saw many guests getting irate and demanding more staff be brought out to alleviate the Queues 
 Best location in London Right at foot of Tower Bridge and Tower of London and with St Katherine s Docks behind it we were spoiled for choices of restaurants shops bars and things to do A hopper pas for Big Bus Tours gave us freedom to use the stop at tower of London as a commuter service to downtown lor we could just walk out of our hotel and take the boat instead if we chose At the front entrance on the river is a lawn area with food trucks and a bar with lots of seating all around a perfect spot to watch London go by whilst sipping a cocktail and eating pizza or traditional English fare 