 House keeping staff though very nice and polite will skip things when doing your room Cleaning is so so room is dusty with smudgy glass surfaces Terrace has lots of spider webs and once we saw a big one that can harm small children if they are bitten Last three days they skipped shampoo and soap and tea replinishement Once we left to breakfast and kept dont disturbe on as our personal belongings and valuables were not arranged yet We came back to find a house keeping staff inside our room with door closed If you get the 13 to 15 floors and you have a baby trolly yiu cannot use G to L escalators and its annoying that you need to switch elevators from G to L then from L to your floor as elevantors are very busy and the only elevator that goes directly from G to 13 is the one shared with Spa at 4 and is very hard to get Breakfast is very good but lacks variety and change as we spent 9 days eating the same breakfast every day but it wasnt big deal Sofa bed they offer in the living room is not comfy 
 The location is superb and near most of main london attractions You can walk to London eye shrek adventure sealife big ben and access most of other locations through bus 453 and 148 Make sure you get the oyster card Supermarket cafes and some nice casual and fine dining restaurants are also a walking distance Rivers Thames cruises are also 5 minutes away Conceirge is very helpful and will get you what you want in a quick and professional way Special thanks to Recardo Staff are very helpful polite neat and welcoming Guest relations are keen to solve any issue you have Check in and check out process is very smooth Free Wifi is very fast and reliable Belke from reservations made our stay great and gave us a nice suite with terrace overlooking big ben Dailia from breakfast was a great help and very professional with a nice smile Taxis availability at the door Big thanks to Park Plaza well done Kids club and events are v good 