 SECURITY or lack of it At the check in counter I deposited 2 suitcase and my handbaggage They were immediately behind me when I presented my passport When I turned around to collect my bags the h bag was missing The CCTV later showed a black male entering the hotel The 2 check in ladies saw NOTHING They were facing the door and noticed NOTHING WHY WHY WHY was there no security in this 4 star hotel The lady manager later told me that it had happened at a nearby hotel and still they didnt pay for security Nobody to help with baggage Cheap Charlies Please do not use this hotel It is not in a good part of town Raphael was a great help thanks to him All I was offered was a cup of tea a phone call and a ride to the police station Not exactly good customer service 
 The help of Raphael the trainee manager Nothing else 