 Door key took three times to get working which was a little bit of a pain after a long day needing to trek up and down the stairs each time to let reception know Reception dealt with kindly and courteously Being upgraded to the room that I had booked ie from Street View to Garden View But no biggie as only there one night and could not be troubled to get out my paperwork to prove the point better to be nice than right 
 Nicely organised room with everything needed in a small compact space Nice and clean Thoughtful touches nice toiletries enough towels spare toilet tissue 