 I think their mattresses need to be replaced as they are over used and they need to supervise their cleaning staff as the room cleaness was not for a 4 star hotel We had an unfortunate experience with our first room we were alocted to with the bathroom not being cleaned and the toilet being used and not flushed We did reported it and they apologized for it and we were relocated to a new cleaner room 
 Location location location the staff Amazing helpful staff especially Mathew the man to look for in this hotel This is my second stay at this hotel and definitely not going to be the last Mathew made sure me and my sisters had everything we needed even the specific room nomber i asked for once it became available The easy and fast check in out I really can t emphasize enough how helpful the staff are A big thank you goes to maria ophillie dan from the reception The location is beyond perfect every major attraction is in walking distance It was my sisters first visit to London and they said if they visited London again this hotel will be their choice to saty I Will come back again 