 Everything The staff were rude and struggled with English We booked and executive room which so small the two of us struggled to get ready at the same time The bar area was very uninviting We felt we were very unwelcome We were there for a ball and we all felt like we were a nuisance Much better hotels in London and so much better value Never again even if it was a 1 a night 
 The location of the hotel is great if you want to be in the Kensington area 