 Terrible customer service Appalling Checked in at 10am asked for an upper storey twin room both prior to arriving by email and phone On arrival was allocated a basement double room with no windows or ventilation which we had to wait 8 hours to get in to Booking com allowed cancellation and we were left to find another central London hotel at 9pm on a Saturday night Very obstructive and rude customer service dishonest hotel lies about availability of rooms then took a large unauthorised charge for two nights from my credit card under the name Hogarth hotel thinking that I would not notice Then booking com asked them to refund it and they wouldn t Awful experience terrible hotel big mistake
 Nothing