 See above
 The room was minute and the only way to switch off the light in the bathroom was to take out the central switch card This meant that during the night I almost fell twice and hurt myself Although I asked for a hot cup of water in room service I was told I need to take it up from a kettle available to guests I have some dry cleaning the night I arrived for next day afternoon delivery and I had to keep checking until 8 30pm at least The night reception person at arrival was not very friendly and quite rude 