 We had to wait for check in which was fine we were early I asked for a room easy access as husband was disabled yet they gave us a room well away from lifts Worse thing was massive scaffolding outside room workman all day view completely restricted and they didn t tell us After I complained they emailed apology nothing else This is an expensive hotel 25 for breakfast 268 a night We expected at least a nice view or a discount But nothing Think they cater to the high end and don t care about ordinary paying customers Will not be recommending this for a stay Look from the outside Staff were nice room lovely NOT WORTH THE MONEY 
 Location great for access to Westminster Very clean and historic 