 We arrived early and had not made arrangements for an early check in We mentioned to the staff at the desk that we were fatigued from our trip and would appreciate any efforts at getting us in to a room at their earliest availability Not only were we not given a room early but our room wasn t ready until 35 minutes past check in time We had 5 nights booked that was not a great way to start out a trip We had a second issue My son had ordered a gift certificate at the spa which was to have been delivered to me as a surprise on Mother s Day I didn t receive the gift card had to track it down and the surprise was ruined 
 The location was excellent The common areas were clean and comfortable 