 The pillows were not great One was slightly bigger than the other but when you put your head down they went completely flat and both my partner and I found them very uncomfortable and it made it hard to sleep Also the bed could have done with a proper duvet cover as it made the bed cold as it was very thin We weren t also informed on our arrival that the bathroom had disabled facilities This may be that all the standard rooms have these facilities at the hotel which is great but it would have been nice to be informed of this either when booking or on arrival and given the option of a different room if applicable as we felt a bit guilty occupying this room when we didn t need such facilities 
 The hotel was beautiful and felt very luxurious It was in a great location for what we had planned and close to a tube station On previous trips to London noise pollution has been an issue at other hotels but not here The staff were very lovely helpful and efficient The room was bigger than we expected and had top quality facilities and complimentary items Very clean and the house keeping staff were very efficient We didn t try the bar or restaurant as we had already made plans but it looked and smelt lovely The window directly above the bed was a lovely touch We also loved the rubber duck competition He has come home with us ready for us to take snaps 