 Only thing I can think of is that the door to the balcony had to be opened by the staff as the handle was removed from the door Obviously the hotel has certain regulations to ensure the facade of the building is kept looking well However it was never a problem for the staff coming up to open it 
 From the moment we walked in we were greeted with a wonderful smile from the front desk Andrea was polite helpful and spent time to ensure we were welcome The waitresses staff and cleaners who I must say worked so hard to keep every corner of the hotel spotless made our stay at the hotel just perfect Thank you so very much for helping us enjoy Barcelona to the very best it can offer A true 5 star hotel Regards Monette and Steve