 Emails prior to check in were unanswered A request for a travel cot in the room was ignored The rooms were not cleaned properly The decor was terrible and the property was in a visible state of decay throughout The gym was the worst I ve seen in a hotel Woken up every morning by construction work in the hotel Kept up every night by the night club in the hotel The concierge made mistakes with requests The room service staff forgot items we d ordered The food in the hotel was very poor quality and very expensive This is a 2 or 3 start hotel at best 
 Hotel was well located on the Metro line 1 with relatively easy access to several major attractions 