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 I have to give credit to the customer service staff who responded to my request promptly On my departure from the hotel while I was on the train to France I realized that I had left my Apple computer charger in the room I contacted customer service they in turn contacted house keeping who promptly responded informing me of locating my item Upon returning to London to catch my return flight I was able to pick the item up without any difficulty High five for the team work and diligent effort Thank you 