 Staff were welcoming friendly and nice however not so helpful and are a bit slow when you ask for help eg good local and non touristy restaurants to eat at use of their iron or special Italian coffee in the breakfast room In the end we just lowered our expectations 
 You cannot beat the location Other things we like about this hotel includes the beautiful funky interior breakfast free wifi spacious room room amenities toiletries powerful hair dryer in room safe spacious wardrobe with lots of hangers great big comfy bed USB points for charging and welcoming and friendly staff 