No Negative
 Jennifer checked me in and I mentioned I was in London as I was having a small eye op When I returned from the hospital there was a personally written card saying that she hoped the op went well and if I needed anything to contact reception I travel for work and stay in five star hotels all over the world I have never had such a personalised service and will be recomending this hotel to everyone I know The room breakfast etc were also very good but these things are very good in many hotels so uthe service adds an extra dimension 