 Unfortunately there were a few things that need improvements 1 Upon arriving the receptionists could not locate our invitation although we presented our booking confirmation 2 Maybe that s why the room included only 2 towels when we just arrived and no floor mat for the bathroom 3 The bed was really really uncomfortable and both of us suffered back pains 4 No refrigerator in the room 5 No hair dryer and minimal toiletries soap bar and shampoo no conditioner body lotion and so on 6 Food is reasonable not enough vegetables and bad coffee 7 We selected the holiday Inn thinking we can add this stay to our holiday inn card unfortunately we found out that it cannot be added when ordering through booking com 
 1 The staff was very polite and helpful Everything we asked for missing towels extra pillows help with the TV was answered very quickly 2 The location is very convenient not in the center but 2 minutes the Russell Sq station 3 There s a nice shopping center 2 minutes from the hotel with stores supermarket post office and restaurants 