 On this occasion I decided to drive 210 miles when I arrived 9am rush hour time the parking space had been coned off so I could not stop outside the hotel to unload baggage With no option I had to park in the taxi bay whilst I ran in to concierge when I returned a taxi driver had been blaring his horn at my girlfriend so it was quite a stressful arrival When I called to enquire about the bath butler service I was offered a room with a bath which I accepted But when I arrived in the room the bath wasn t really big enough to really enjoy the bath butler service PLUS we didn t have the usual amazing walk in shower Also we were unable to use the upstairs bar due to a private party I STILL THINK ITS A GREAT HOTEL BUT IT WASN T AS WONDERFUL THIS TIME AS I KNOW IT CAN BE 
 Staff are always excellent and make you feel like a returning friend they speak to you as an individual The place always smells nice The rooms are immaculate