 On arrival our assigned room smelled of smoke It took 45 minutes two phonecalls and a trip to reception to get moved to another room The staff were not good at communicating what they were doing to resolve this nor did anyone ask us after we moved if everything was then satisfactory 
 Location to tower hill tube station was very convenient Breakfast had a wide variety of foods and even though it was very busy they were constantly being monitored and replenished by staff 