 The staff at the reception were like day and night We first encountered a girl who gave us a sub standard room which was definitely not a 4 star quality room This was corrected by a lovely young Lativian lady who gave us excellent service she changed our room from the antiquated old part of the building to a room in the newer part of the hotel which lived up to being rated as 4 star 
 The proximity to the Tube station and the pleasant surroundings of the hotel