 Towel had large hole bathtub had hair bathtub was dangerously slippery with the bathmat charged for slow WiFi while other 5 star hotels do not the WiFi was so slow that I could not complete my airline changes online and had to make international calls comforter was very thin tv had sound but no picture got better deal for a taxis with fixed rate going to the airport by our other hotel s staff concierge that went out of their way for us London s city view unattractive Basically this is a tourist hotel and for the average class The upkeep of the hotel shades a motel 6 
 Friendly staff upgraded apparently but I don t think so really quick to respond to most complaints listed here hotel looks new taxis stand was out front location is good high rise provides views of the city or park