 The 30 min tram ride to and from town which was a bit long and usually crowded The self check in offered which makes the process rather impersonal esp since the hotel guest is greeted by a row of computers Nothing beats coming face to face with a real person and being greeted by a smile This would make the Best Western truly deserving of the 4 star status that it has been accorded I also think the LED lights in the room for the TV the Do Not Disturb and Make Up the Room indicators and air conditioning were disruptive to sleep as they were reflected in the room mirror to the person sleeping on the bed 
 Super comfortable bed and pillows terrific breakfast lots of fresh fruit and salad cereal options cold cuts and cheeses cooked options Location right next to the tram stop is a huge plus 