 We had a problem with the booking when we checked in as it was under two separate bookings for 3 nights After the second night stay they had checked us out without us knowing and our key no longer worked to get back to the room from being out all day on our last night We had to argue with reception who charged us again for 1 nights stay even though we had already preauthorised 3 nights which means my partner needs to wait upto 14 days to get nearly 300 back The staff weren t helpful on reception 
 We liked the layout of the hotel or bar area was lovely and relaxing and bar staff were nice We were approached and welcomed by the concierge and I liked that 