 Apart from the reception staff every other member of staff we encountered from the wine bar to dining room to breakfast chef was rude miserable and acted as though your question or enquiry was a complete waste of their time and an inconvenience The week before Christmas and not one festive or happy interaction with any of them and we were there four days At a cost of 1300 pounds you would expect better customer service for certain 
 Beautiful property with good sized rooms and a great location so close to Tower of London Taxi rank and train stations right outside Great base to visit attractions 