 First of all I arrived lugging 2 bags and there were two ladies at the reception and neither of them acknowledged the fact that a guest had arrived till I opened the door and asked for help with my bags Then the lady who checked me in was rude and condescending My husband made the reservation and used his card I had said card on me when I checked in but I was told that since the card wasn t in my name I couldn t use it I m sure she would have thrown me into the street if I hadn t asked if I could pay cash It was even more ridiculous because I had just arrived from Brussels where I had used the same card to pay for my room Then there was the search for an iron but a very nice member of staff was kind enough to track one down just in the nick of time He was really helpful 
 I m not sure what it was but it was very comfortable to sleep in 