 My only criticism was that housekeeping arrived late in the day to make up my room generally around 4 00 or 4 30pm I was normally out of the hotel most of the day since my trip was primarily business but I arrived back at the hotel around 3 30 4 00 a time when I really needed access to the room 4th floor It was for me an inconvenient time for housekeeping to make up the room Not a major issue and I would strongly recommend the hotel 
 The hotel is an exceptional contemporary design with an iconic view of Westminster Bridge and the Houses of Parliament It is modern and comfortable with a highly professional staff It has several good restaurants Service in general was top notch 