 There s something wrong with the check in process Many of the desks seem stalled with out of process requests It seems to be getting increasingly clogged over my many visits here Management should have done a deep process review by now and fixed it People are left waiting to check in and then they complain and that s another desk clogged Spa and gym still shut Not mentioned till we checked in 
 The location with a view to the Houses of Parliament and Westminster Bridge is spectacular One of my favorite places 