 Although I am a frequent customer of the Hotel for over two years I am denied the chance to change my dates although I have offered to pay additional charges on the new rates for the new dates if they were higher Just because I made a mistake and choose during reservation non cancelable option I was not given the chance to correct my reservation dates even though I called both Booking com and the Hotel with in an hour time and even telling me that it would be possible if I call them when my new dates are fixed So for this reservation The Hotel charged me for the two nights that I did not stay This is not a big sum but in Principle shows how both BOOKING COM and the HOTEL considers its customers A simple considerate approach would not have hurt them and they could have been better off by charging me a bit more but instead they choose to be an un Customer Friendly hotel and acted with zero empty It is a shame that a Hotel I enjoyed staying does this to a loyal customer 
No Positive