Data Science, Product Analytics, Simulation, Deep Dives, Programming.
Customer Requests dataset to simulate different Ops setups. First of all, let's run our system and look at metrics. I will start with 15 agents who are working regular hours. # initialising agents regular_work_week = Schedule( { 'Monday': [(9, 12), (13, 18)], 'Tuesday': [(9, 12), (13, 18)],