User Experience, User Research, Netflix, User Testing, Lessons.
do you use this remote control?”. You may use a 4-point scale, for example, “once a week”, “about 2–3 times a week”, “about 4–5 times a week” and “more than 6 times a week”. Alternatively, you may use a 0–10 point scale where 10 equals “more than 10 times a week”. A user that uses a remote control