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America's Credit Union Conference

Vendors Showcase Best Practices

CUs have many options for keeping members safe, improving loan volume, and tackling other important issues. CUs must embrace security without sacrificing a good member experience, says Alex Doll, CEO of OneID, a CUNA Strategic Services alliance provider. Click here for ideas on how to protect members from fraud. View a PDF of his presentation here. Collateral management systems can help CUs attract more auto loan originations from local dealerships, says Stefana Houldsworth, director of product management for Spireon. Your investment portfolio can—and should—play a complementary role by not only defending, but growing your net interest margin, says John Caladim, managing director, financial strategies group, for Brean Capital LLC. Enterprise risk management (ERM) is about assessing, on an ongoing basis, all the risks an organization faces, from operational to information technology to reputation risk, and then establishing an appetite for that risk, says Tony Ferris, managing partner for The Rochdale Group. Learn more about ERM here. Ninety-percent of U.S. population growth during the next five years will come from ethnic minorities, says Coopera Vice President Gustavo Gruber. Hispanics will account for 60% of that growth. Click here to learn more about serving these emerging markets. Friendly service has been a CU hallmark forever—but now it’s time to take service to the next level, says Angela Prestil, CUNA’s director of sales culture development. She explains how CUNA Creating Member Loyalty™ can help CUs build a world-class sales and service culture.