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70-200 f/2.8 L IS USM - Update

I received my lens today. They shipped it Friday the 24th second day air and it arrived this morning. I played with it a bit this morning and it seems sharper at the 70 mm end but I really haven't had the opportunity to take it out and give it a good run yet because of the weather. They said that if I still see issues to send my lens and my camera body in for calibration. I don't think it will come to that.

Final word, Canon's Customer service was awesome. My lens was received and fixed on the 23rd, checked and shipped on the 24th. That kind of turnaround time deserves major kudos. I don't think the repair was anything too intense, but if I ever do need major repairs, at least I know they're on top of it.

Anyway, Friday Mushna and I are on our way to Vegas. We're going to see a vocalist named Leah Solanga perform and catch a Cirque show. Should be fun.

Posted by Display Name at 7:57 PM No comments: 
70-200 f/2.8L IS USM Lens Update

So far my experience with Canon Customer Service has been excellent (Sigma should pay attention).

I received an email yesterday with the information that my lens has been received and work has begun. They gave my case a repair number where I can check the status online.

I called today expecting to get an automated system to see if anything unusual was found with the lens but was transferred to a customer care representative instead. I gave them all my information and they told me that the repairs have already been made and the lens was in the quality assurance department getting the work done checked. I checked the online status a short time after that and they said it's already completed and will be shipped soon.

The rep told me that there was adjustments made to the mechanics and the electronics in the lens to bring them back into factory spec.

To wrap up, I sent the lens UPS ground on Tuesday, April 21st. It arrived in Irvine, CA on Thursday the 23rd and was accepted by the service department. Today, April 24th the repairs are already made and the lens is being prepared to be shipped back. Amazing.

When I had sharpness issues with my Sigma 10-20, I had to send it in twice. My lens would disappear and magically show up on my door step three weeks earlier. The only time I ever got any detailed information was when I called and begged them for an update. I received an email a few days later telling me the lens had been shipped. They have no online monitoring and when you call, all you're told is that it's in for repairs. I will never purchase Sigma lenses again.
Posted by Display Name at 1:54 PM 1 comment: 
70-200 f/2.8L IS USM

I suspect my lens may need a slight calibration. I sent it to Canon on Tuesday, April 21st. It arrived this morning, Thursday, April 23rd. I've heard amazing things about Canon's customer service and repair turn around time. I'll post when it's returned. Hopefully the rumors are true and I'll have it back next week (before Friday because we're on our way to Vegas that day).
Posted by Display Name at 10:14 AM 1 comment: 
Thanksgiving Point Tulip Festival Posted by Display Name at 9:38 PM 1 comment: 
Warm Weather!

Here are some of the better shots: Posted by Display Name at 9:30 PM 1 comment: 
Display Name
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