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In Need of a New Sole

Long ago (ok, really just 6 months ago) I bought a pair of lovely shoes.  I researched these shoes and found only great comments about them.  This was going to be a big splurge, so I wanted something that was going to last for a long time.

I settled on these lovely shoes from Spring Step.  When they arrived I was thrilled with the comfort and started to wear them everywhere I went. I was a little disappointed that they scuffed so easily, but I decided that is the price I pay for wearing such comfy shoes all the time. In January, I wore them to Blissdom.  While there, I noticed they weren't fitting the same on the left foot as the right.  They just felt off, but I couldn't put my finger on it.

I came home to Austin, and Spring had sprung and I was wearing flip flops everyday, so I didn't worry much about my shoes.

Last week though, I went to Kansas City to see Jeremy's family.  I was honored to speak at Fleishman Hillard and Hallmark about blogging.  I wore my shoes because they are SO comfy and really cute.

After we were done speaking, my sister-in-law and mother-in-law came to meet me and we took the kids to Kaleidoscope.  I was on my feet all day long.  My feet and legs were killing me.

I went home and decided to investigate these shoes a bit.  Here is what I found. The insole was completely sunken into the shoe.  I tried to pull it out and was shocked at what I found next. Do you see that?  A completely crumbled sole of the shoe.  Everything that makes it soft and cushy is crumbled to pieces.

Now I could understand if I were really overweight or if I wore them everyday for YEARS, but after 6 months????  No way.

So, I contacted the company and did not hear a word.

These are $70 shoes people.  Shoes this expensive should last right?  I am so irritated and frustrated with these shoes and with Spring Step.

I think I'm most upset that the company doesn't seem to care about the quality (or lack of) of their product.  So sad.

Now I am contacting Zappos.com since that is where I bought the shoes.  We will see what they have to say.  But really, Spring Step should be a bit more concerned with the quality of their shoes than they are. ARGH.
Posted by Kim at 5:40 PM 
I hate that! It is the #1 reason I won't spend more than $25 on shoes for anyone. I'm a teacher and on my feet for 6 hrs a day - I go thru about 3 pairs of sneakers/shoes each school year. It is completely ridiculous!

I hope they give you some satisfaction - but I must say I'm a little doubtful :(


March 14, 2011 at 6:00 PM jefferies said...

Argh!! I hate it when that happens!!! Those are mighty cute shoes though...and I'm looking into buying some schnazzy shoes like that for my family pictures. So thanks for the heads up...I will STAY AWAY from that company. Unless they somehow resolve the issue for you. Let us know if they do. Thanks!

March 14, 2011 at 7:05 PM erika~ the inspired mama said...

boo-hiss :( i wear danskos... best, most comfy shoes EVAH!! i have 2 pairs of mary janes and a pair of sandles that i've worn for years. i hope someone makes this right for you soon!


March 14, 2011 at 8:34 PM 
No wonder you bought those shoes, they are the casual dress statement shoe (if that even is a real thing.) That stinks that such cute shoes fell apart.

March 14, 2011 at 11:50 PM 
Hoping that they remedy this situation. I have had a couple of shoes fall apart and the companies have resolved the issues, I hope that Spring Step does as well because those shoes are super cute!

March 15, 2011 at 9:27 AM Tender Heart Bear said...

My mom had a problem like that and she wrote them a letter and also told them that she would call the better business bureau. Then about a month later she had received a check for what he had purchased from the company. I hope this may help you with the shoes.

The shoes look really nice. I feel so bad with what happened to you. I know how it feels when you find something that feels so good on your feet and then this happens to you. I just hope with what I am letting you know helps you get your money back.

March 15, 2011 at 10:16 AM Follow PrairieMama