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Choose another cruise line !

 
Sail Date: November 27, 2016






Mom has liked Royal Caribbean in the past - it's a older crowd (she is 82) and she feels more comfortable.  We had problems after problems.  The guy at the desk told me 2 things about WIFI that was WRONG and they keep telling me to call Verizon.  It's their fault.
Horrible customer service - paid for WIFI and it does NOT include calls or text - just data. So many things went wrong. From having my 82 year old mom stand in the sun for 3 hours waiting to board, to a room that is in badly need of some repairs.  Our room had a wind tunnel noise and it took maintenance 2 days to get this fixed and kept us up for hours.  I bought souvenir T Shirts ( NOT from this itinerary mind you!_)  and they all shrunk !  So many things went wrong. The mattress was hard. There was a black ring around the toilet, no tissue in bathroom. Food choices were bland.  Try another cruise line.






















 TERRI1962    1 year ago

Curious season cruisers that might read this review by the way your mother should never be in that situation period tighten that up a little. In this situation should she have to pay gratuities at full cost or at least at a reduced compensated rate looking at the photos they may have a gripe or two.


Kennicott    1 year ago

I find the comment that your mother believes RCI trends toward older guests interesting. I've never been on any RCCI affiliates however have a lot of friends who have. For the most part, they all agree that this description from Berlitz of RCI fits the cruise experience of this line appropriately:   "Royal Caribbean International is really good for the Caribbean especially for first time cruisers and families. The ships are liked by active young-minded cruisers and solo cruisers of all ages, and families with toddlers, children, and teenagers who enjoy mingling in a large ship setting with plenty of life and bright lighting everywhere. The food is more about quantity than quality."   Doesn't sound like a haven for those in their advanced years to me.

glomarrone    1 year ago

So sorry that so many things went wrong.  I do think that it is a shame when passengers have to wait out in the sun when the temperatures could be in the 80-90s.  It happened to me once.  I hope that the next cruise that you & your mom go on has less problems.




RCCL went from great to poor






