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One of Spain’s leading telecom companies, Amena provides mobile phone service to more than nine million customers.

“I don’t know of another company in the world that adopted a whole new CRM system while remaining fully operational.”

— Bernardo Gallego, Avanza Project Manager, Amena 
Modernize the business and combat competition in low-margin Spanish mobile communications market.

Increase focus on customers—improving customer retention, increasing cross- and up-sell opportunities and attracting new customers. Implement sophisticated CRM system with customer-oriented architecture.

Keep existing CRM system fully operational while installing new one.

Synchronize, process, and transfer up to three million transactions daily. 
Minimized risk of implementing new CRM system.

Reduced time to results.

Improved customer service.

Provided 2,500 users with single point of access to all customer data. Fastweb provides consistent, reliable data for more effective customer targeting.