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With Zendesk integration, you can add your Forumbee community as a channel in Zendesk. Tickets are automatically created in Zendesk from community activity based on rules you define.

Configuring Zendesk Integration

Zendesk Setup

Forumbee Setup Configure Rule Sets
Use rules to configure how tickets are created in Zendesk. To send community activity to more than one Zendesk Group, add additional Rule Sets. For example, if you have community categories organized by product, you can send activity from each category to a different group in Zendesk: How tickets are created

Example ticket created in Zendesk: When new replies are posted to the question in the community,  the replies are added to the ticket, and it is reopened if it was previously closed. 
Zendesk Integration Announcement


