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Automate surveys with Arlo and SurveyMonkey


The following article describes the setting choices and instructions to set up Arlo to send surveys on your events using the SurveyMonkey integration.

Access SurveyMonkey settings

Integration type

You can set up your SurveyMonkey integration to either send surveys from Arlo, or from SurveyMonkey.

Differences between sending from Arlo, or from SurveyMonkey

Set surveys to be sent from Arlo

The following instructions describe how to set up Arlo to send surveys, allowing you to make use of extra data about your events (custom variables) in SurveyMonkey, and retain a consistent look on your event-related communication to registrants.

Important: If you have set up SurveyMonkey integration in Arlo prior to November 2018, you will need to disconnect and reconnect your Arlo-SurveyMonkey integration to enable the reminders feature.

Set surveys to be sent from SurveyMonkey

In most cases, we recommend having the surveys sent via Arlo, unless you need to use SurveyMonkey's recipient tracking features to see who has opened your surveys.

Default survey options for new events explained

The default survey options for new events saves you time and potential errors by selecting the option that should be selected when adding surveys to events. Custom variables explained

Custom variables are used to send data about the events to SurveyMonkey, and tracking data back to Arlo, depending on which you select.

Important: Custom variables are only supported on certain SurveyMonkey plans, see SurveyMonkey's plan page for more details.

This information is sent to SurveyMonkey, which you can then export with your survey responses. This allows you to accurately track and filter feedback based on event dates/venues/presenters etc, and you to run registration reports in Arlo, and view who has and has not responded to surveys, and also when their response (if any was received).

Learn more about analysing survey responses. Disable SurveyMonkey integration


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