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3 Steps To Positive and Memorable Customer Interactions

Jana Love | Sep 5, 2017 9:09:00 AM Topics: Being Attentive, Customer Experience, Expectations
 


ProTip: How Soon is "Soon"? Which Minute is "Any Minute Now"?

Michelle Nitchie | Aug 2, 2016 9:00:00 AM Requiring others to define relative words is just as important as asking them to explain specific pieces of jargon.  Relative words are nonspecific, descriptive words that only have meaning in relation to something else.



Topics: Listening, Communication, Expectations 

It's ALWAYS About The Basics

Jana Love | Feb 23, 2016 9:04:00 AM Our last couple of articles have been about some extraordinarily sad service mishaps. Service mishaps that should not have gone the way they did ~ and in some cases are still going on! They were not hard things to fix or manage, by any means. So the question remains, why do some companies/businesses understand the basic fundamentals of producing good customer service exchanges, while others struggle with these basics?


Topics: Memorable Interactions, Customer Experience, Expectations



