[null, null, null, null, {"document_url": "https://tinsights.the-insurance-network.co.uk/post/102cxuu/technology-led-change", "unformatted_src": "https://s3.amazonaws.com/passle-net/55f83b0f3d947400fc1d2e93/55f83bfd3d947400fc1d2eb7/2015-09-22-11-35-55-596-2605800399_c7dd819e2b_5000x500.jpg", "src": "https://s3.amazonaws.com/passle-net/55f83b0f3d947400fc1d2e93/55f83bfd3d947400fc1d2eb7/2015-09-22-11-35-55-596-2605800399_c7dd819e2b_5000x500.jpg", "formatted_filename": "c dd e b", "alt_text": "featured image"}, null, {"document_url": "https://tinsights.the-insurance-network.co.uk/post/102cxuu/technology-led-change", "unformatted_src": "https://passle-net.s3.amazonaws.com/Passle/55f83b0f3d947400fc1d2e93/ProcessedImages/55f83bfd3d947400fc1d2eb7/2017-11-30-12-34-13-843-5a1ffac5b00e80147c0dc2b3_100x178.jpg", "src": "https://passle-net.s3.amazonaws.com/Passle/55f83b0f3d947400fc1d2e93/ProcessedImages/55f83bfd3d947400fc1d2eb7/2017-11-30-12-34-13-843-5a1ffac5b00e80147c0dc2b3_100x178.jpg", "formatted_filename": "a ffac b e c dc b", "alt_text": "featured image"}, null, {"document_url": "https://tinsights.the-insurance-network.co.uk/post/102cxuu/technology-led-change", "unformatted_src": "https://passle-net.s3.amazonaws.com/Passle/55f83b0f3d947400fc1d2e93/ProcessedImages/55f83bfd3d947400fc1d2eb7/2017-11-01-3-58-31-743-59f9ef27b00e8016a0a92d9f_100x178.jpg", "src": "https://passle-net.s3.amazonaws.com/Passle/55f83b0f3d947400fc1d2e93/ProcessedImages/55f83bfd3d947400fc1d2eb7/2017-11-01-3-58-31-743-59f9ef27b00e8016a0a92d9f_100x178.jpg", "formatted_filename": "f ef b e a a d f", "alt_text": "featured image"}, null, {"document_url": "https://tinsights.the-insurance-network.co.uk/post/102cxuu/technology-led-change", "unformatted_src": "https://passle-net.s3.amazonaws.com/Passle/55f83b0f3d947400fc1d2e93/ProcessedImages/55f83bfd3d947400fc1d2eb7/2017-07-03-11-24-59-977-595a298bb00e811f98a20116_100x178.jpg", "src": "https://passle-net.s3.amazonaws.com/Passle/55f83b0f3d947400fc1d2e93/ProcessedImages/55f83bfd3d947400fc1d2eb7/2017-07-03-11-24-59-977-595a298bb00e811f98a20116_100x178.jpg", "formatted_filename": "a bb e f a", "alt_text": "featured image"}, null, {"document_url": "https://tinsights.the-insurance-network.co.uk/post/102cxuu/technology-led-change", "unformatted_src": "https://s3.amazonaws.com/passle-net/55f83b0f3d947400fc1d2e93/55f83bfd3d947400fc1d2eb7/2017-04-13-2-24-23-380-4490887885_f02b00bec0_178x100.jpg", "src": "https://s3.amazonaws.com/passle-net/55f83b0f3d947400fc1d2e93/55f83bfd3d947400fc1d2eb7/2017-04-13-2-24-23-380-4490887885_f02b00bec0_178x100.jpg", "formatted_filename": "f b bec", "alt_text": "featured image"}, null, {"document_url": "https://tinsights.the-insurance-network.co.uk/post/102cxuu/technology-led-change", "unformatted_src": "https://s3.amazonaws.com/passle-net/55f83b0f3d947400fc1d2e93/57f4bcb8b00e8007804978de/2016-10-05-8-57-42-352-InsuranceApps_178x100.jpg", "src": "https://s3.amazonaws.com/passle-net/55f83b0f3d947400fc1d2e93/57f4bcb8b00e8007804978de/2016-10-05-8-57-42-352-InsuranceApps_178x100.jpg", "formatted_filename": "InsuranceApps", "alt_text": "featured image"}, null, null]




TINsights Archive

Jeremy Burgess 
Nice blog about the gap between insurance service levels and changing customer expectations. A hot topic that will be covered during the engagement conference next week - www.insurance-engagement.co.uk


Why is it deemed acceptable that I can purchase a policy online but if I want to add some cover to my policy at a later date (either at renewal or mid-term) or indeed make a claim I have to find the right phone number, go through multiple Interactive Voice Response (IVR) options before waiting in a queue to speak to someone to process my request? unknownx500 The Urban Ninja

The times they are a changing! Latest @AltusLtd blog http://t.co/HlOHvW7bAG by Stephen Whitfield pic.twitter.com/yFZWw4nnXK

— Altus Ltd (@AltusLtd) September 18, 2015 Insights from - and for - the London insurance market Delegated Authority Webinar Technology and Cyber Threats Easter Quiz
Recent posts from TINsights Are claims apps transforming claims processesing
Lucy Doody