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Chat your way through your insurance

Published on: 17 April 2018 Ever wished for an ‘easier’ and ‘simpler’ way of sorting out your insurance – without having to spend your precious airtime? Imagine chatting to an agent in real-time for any insurance queries you may have! Not only do we at MiWay value good service and happy clients, we also understand that time is everything. So, we’ve taken into consideration your time and desire for a better, simpler insurance experience.

We have an online team waiting to chat to you.

MiWay has made it possible for you to manage your policy using the online chat option available via the MiWay App or the website. Whether you’re busy multi-tasking, don’t have access to a telephone, aren’t able to talk for whatever reason, or maybe you just prefer chatting, why not try it out for yourself to see how quick and easy it is?

Live chat is just...convenient.

With this less overwhelming way of communicating, our trained customer experience agents will be able to answer your questions in real-time, follow up on your claim status, update your policy if necessary – pretty much what you would be getting if you called us. Get in touch with us, and let’s chat your way to good insurance service!

We’re human too.

Because of the convenience of chatting online, sometimes there may be a need for you to wait a couple of minutes for a MiWay representative to attend to your query. However, this is why we have a queue system – and you’ll be notified when the agent is online and available to chat to you.