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Historical Reporting with Genesys CX Insights / Predictive Routing Reports and Dashboards / Predictive Routing Operational Report

Predictive Routing Operational Report 
Use the Predictive Routing Operational Report to track key Genesys Predictive Routing (GPR) operational statistics, including the number of interactions offered and accepted, and metrics that indicate how long interactions waited to be scored, and how long they waited in queue.

This report organizes data on the following tabs:

The following tables explain the prompts, attributes, and metrics used in this report:

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Predictive Routing Detail Report Predictive Routing Queue Statistics Report
This page was last modified on July 23, 2018, at 10:16.