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Website Help

In this section Here you’ll find website help, guidance, and other tips for using iso-ne.com and ISO Express. Jump to topic:


ISO Express

Finding Things: Navigation, Sorting and Filtering, Searching

There are three ways to find what you’re looking for:


Navigation: You CAN Get There From Here!

Use the links and tabs at the top of each page to access nearly any other page on the site. Mouse over the tabs to see the menus for each content section. The footer on each page includes additional helpful links. Most pages also include these navigation aids: 
Sort and Filter: Refining Your Results (aka, “Shop for Your Docs”)

Like most online shopping sites, iso-ne.com lets you sort and filter document lists and search results to help you more quickly find what you’re looking for. It’s like “shopping” for information.


Click on a column header to sort by title, date, type, or size. Click on the header a second time to reverse the sort order—for example, oldest to newest or “Z” to “A.” By default, document listings are typically sorted by date (newest to oldest), and search results are sorted by relevance. Filters, if available, will show up beside the search results or document listing.

About the filter types:

Here are some filtering examples:

Example 1

You’re looking for the Participants Committee’s October 4, 2013, meeting agenda. Just scroll down and click on that Meeting Date filter in the document listings on either the Participants Committee page or in the Library. Example 2

You want to find the webpage that discusses how to interconnect a generator in New England. You type “interconnections” into the search bar. This yields thousands of results, most of which are documents. Click the Webpage filter under File Type. This narrows your results to 13 webpages that can help direct you to the services you want. Example 3

You’re looking for an ISO filing from 2012 that you know was related to changes in the Forward Capacity Market. Go to the Library and click on the FERC Filings filter under Document Type. Narrow your results further by clicking the Forward Capacity Market Redesign filter under Key Topics. Then refine results even further by setting the Published Date filter to span 2012. Or, you could go directly to the ISO Filings to FERC page, which automatically lists all documents tagged as FERC Filings. (That’s why you won’t see that filter on that page.) Then you could use the Key Topics and Published Date filters there to refine the results.

Example 4

You saw an ISO presentation sometime in 2014 on FERC Order 1000 and want to revisit something you saw in the slides. Searching on “order 1000” returns thousands of hits. Clicking the PPT (PowerPoint) File Type filter and setting the Published Date to start at the beginning of 2014 narrows results to 31. 
Searching More Effectively A search bar is available at the top of each page:



Access the ISO calendar from the top of any webpage. The calendar displays meetings, trainings, and special notices. 
Customizable Features: My Subscriptions, My Meetings, My Bookmarks

An ISO Express/iso-ne.com account gives you access to several features described below that can help you stay on top of ISO meetings and publications and get quick access to pages containing the data and other information you rely on. My Subscriptions: Get Event or Page Publication Alerts

If you’d like to be notified whenever the ISO publishes documents related to a specific webpage, meeting, or other event:

If you subscribe to multiple document listings and choose the daily or weekly options for those, all alerts will be consolidated into a single daily and/or weekly summary for your convenience. Alerts for all documents published within the past five minutes are also grouped into a single summary when you elect to be alerted every time documents are published. Managing Your Subscriptions

To unsubscribe, edit subscription frequency, or browse other available subscriptions to add:


My Meetings: Your Personalized List of Events

Creating a custom events list gives you quick access to pages for meetings or other events you’re interested in, so you can retrieve materials or confirm times, locations, and other details. To add a meeting or other event to your My Meetings list: Accessing My Meetings

There are two ways to quickly access your personalized list of events:


My Bookmarks: Quickly Jump to the Pages You Use Often

Keep all your ISO Express or iso-ne.com bookmarks in an easy-to-access, consolidated location with the My Bookmarks function, which lets you create a personalized links list.

Creating Your Bookmarks List

Accessing Your Bookmarks

Sign in from the top of any iso-ne.com webpage, hover over the WELCOME link, and click My Bookmarks (see example above). You can also add a My Bookmarks panel to your customized ISO Express dashboard. (See Adding Content.) Managing My Subscriptions, My Meetings, My Bookmarks, and Other Account Info

You can edit or delete bookmarks, subscriptions, or meetings from your personalized lists as needed. Sign in with your existing ISO Express login information from the top of any iso-ne.com page, hover over the WELCOME link, and choose the appropriate link.

To make other changes to your account, see Updating Account Information or Changing a Password. Please note: As events pass, they will automatically be removed from your My Meetings list. However, any subscriptions you set to event document listings will remain, in case related documents are added later.


About ISO Express

ISO Express is the data section of the iso-ne.com website where the ISO provides a wide variety of viewable and downloadable public data to market participants and other interested stakeholders. Read on for tips on how to get the most out of ISO Express, or watch the ISO Express Data Tour below (approximately 20 minutes).

Optimal Viewing

ISO Express is best viewed at a screen resolution of 1280x1024 or higher. The best browser options are Firefox 3.1 or higher or Internet Explorer 9 or higher. We do not support other browsers or browser versions.

About the Guest Dashboard (Default Page)

ISO Express launches the Guest Dashboard by default. It’s preconfigured with a variety of popular charts and graphs described under Adding Content below.

ISO Express Customizable Features: My Dashboard, Adding/Removing Content or Pages, Using Content Tools

Adding Content

Customize My Dashboard to add/delete graphs or charts and to display them in a configuration that best suits your preferences. You can do the same for any other custom pages you create. (See Adding Pages below.)

Once you’re registered and signed in:

Removing Content

When signed in, click on the “X” in the upper right corner of any content panel to remove it from the page. Moving Content

When signed in, click and hold in the header of any content panel to move it. Release it in the preferred location. Using the Content Tools On the ISO Express dashboard, icons in each content panel represent different tools, which can vary by graph or chart.

Adding a New Page

My Dashboard includes one pre-loaded page titled My Dashboard, which is configured exactly as the Guest Dashboard (see above). You can customize the My Dashboard page with the content and configuration you prefer. You can also add new pages with specific types of content.


You can now access your new page from the WELCOME menu whenever you’re signed in. Removing a Page

To delete one of your custom pages:


ISO Express Reports Pages

Along with real-time maps and charts, ISO Express also includes real-time and historical data that can help market participants make informed decisions.

Downloading Report Content

Easily download single reports by clicking the CSV link to the right of the report name. To download multiple reports at once:

Viewing or Downloading Older Reports


Web Services: Automated Data Feeds

Along with the data in ISO Express, the ISO also provides automated access to some data through data feeds (also called web services). See the Web Services Data page.


ISO Express: Updating Account Information or Changing a Password

If your company name changes or if you change companies:

To update your name, phone number, or password:

More Help

For assistance using iso-ne.com or ISO Express, email Customer Support at email@example.com or call (413) 540-4220.
