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It is often said that “all work and no play, makes Jack a dull boy”. But we ain’t Jack, we are eZee and we take fun seriously so, we always manage to have our sweet time to loosen up every once in a while to boost our mastery and efficiency. This can be considered as a secret of our work ethos. This time we went to Pluz Resort for our two-day picnic where we also had our Annual General Meeting.

Work hard to enjoy the leisure;
Play harder at leisure to shine through at your work later

The breeze of a pleasant eZeeness flew through the window panes of all those three buses in which the entire eZee clan had departed on 23rd June from Surat HQ with the playful reciprocation of the thoughts among one another. This breeze of zesty time-out broke the office paradigms and brought all the eZee employees into an everlasting friendly spirit which made this picnic a much celebrated time. We had archived our Annual General Meeting along with the picnic this time, which added a new glint to the trip. It was overwhelming to have our prime partner, Mr. Imtiyaz Adamjee, the owner and founder of Hifin Technosys, Kenya. He accompanied us as the chief guest of the meeting.

He celebrated eZee’s prosperity along with us and was equally nostalgic about his journey with the company. His words somehow filled us with a great excitement and we dashed forward gleefully to the rest of the day.

Later to the AGM, we had an intriguing pool party along with rain dance where we had set our spirits waving to the played tracks but, the party had just started then and the clan danced their feet out in the DJ night later to that. This party was then extended to Shaam-e-Ghazal where the poets amongst us poured their hearts out. That day was indeed exhilarating!

On the next day, we started fresh with Yoga and later played exciting games, followed by a photo session. Then we happily ended our trip with the certificate distribution to Workaholics and team members with regular attendance and an amazing lunch gathering.

During all this time while we were busy having fun, the support team kept up the integrity of the promise of round the clock running support to the clients and the partners by working on their respective shifts.
Joy, togetherness, rejuvenation, and thrill – the trip had everything that was anticipated and the memory of the fun times during the picnic will always be celebrated.

For sneak peek into our chuffed events and news:


Surat, May 25:We have developed regional compliances for hotels in Panama, UAE, Oman, Iceland and many more countries. In the same lines, we’ve been working on compliance with Inland Revenue Department (IRD) Portal of Nepal. IRD is responsible for the administration of taxes such as value added tax, income tax, and excise duty. They work to promote a fair collection of taxes from businesses and citizens in Nepal.

Considering the hospitality sector in Nepal, when any hotel receives payments, voids transaction or takes a reservation, the revenue generated is to be updated to Nepal government.
On that account, the hotel software that they use must be able to do it automatically whenever a transaction takes place.
eZee’s on-premise solutions, hotel PMS eZee FrontDesk and restaurant POS eZee BurrP! are in the process of upgradation in a way that helps hoteliers in sending the required details to the IRD portal. With our regional presence in Nepal through our channel partner, Hitech, we are considering the most fundamental to most complex requisites to help the industry in IRD compliance.

We have already redesigned the tax invoice, item wise reports, and audit logs especially to meet the requirements of the IRD regulations.

Complying with the IRD regulations has few benefits mentioned below:

Additionally, the IRD regulation requires all the hotels to keep their data servers in Nepal, even if the hotel is having its branches out of the country. This way, hotels in Nepal under IRD regulations will definitely prosper and won’t have to do all the stuff manually by using eZee NextGen solutions.

When any hotelier or restaurateur uses eZee software, they just need the credentials to log-in and this way in a single click, the daily revenue details are sent to the IRD via our on-premise PMS and restaurant POS system itself. So, costs incurred on sending the reports via a representative is eliminated.

We’re always on our toes to meet the changing requirements of the hospitality industry. IRD is one such compliance that we need to adhere by, for our users in Nepal.

Get in touch with our 24×7 live support to know more about IRD certification.
Interested in implementing eZee solutions for your property?
Reach out to our sales team to take it ahead.

On-premise PMS eZee FrontDesk On-premise restaurant POS eZee BurrP!

Chief Technology officer. This designation itself expresses that the personage leading this position would be subjected to scientific and technological aspects and governance in an organization.

For a tech-pro company like eZee- living and breathing technology; position of CTO is a vital rank in itself. Hence, choice of a successor would affect company’s technology strategy and become a deciding factor in upcoming growth and development plans. However, with technology transforming everyday, technology officers are expected to develop and implement ingenious strategies. Consequently, aligning these plans with organizational goals is what a technology leader does best.


On the morning of 25th March, a general assembly was called at eZee. All eZeeites gathered with a dash of surprise and wonder on their faces. As zero hour approached, Aeijaz Sodawala, CEO of eZee started addressing the audience. And during discourse, in presence of all employees, Vipul Kapoor declared name of his successor, that is, Harshdeep. He announced that Harshdeep Khatri will be Chief technology Officer to lead tech innovations at company.

After 9 years of dynamic leadership on various technology frontiers in eZee, Harshdeep Khatri will now officially rise to mantle of CTO of eZee Technosys: the company constantly innovating with breakthrough technologies.

After effects: Reactions. Cheers. And Congratulations.

eZeeites rolled out red carpet for Harshdeep, new CTO. Fondly Known as HRK in entire eZee, people know him as a master of converting theoretical concepts in reality.

This decision has come on a very right time, when eZee is going for a next level growth and expansion plan. Appointment of new CTO will open up a whole new dimension of growth in terms of technology. Today hundreds of users are using eZee’s cloud based hospitality solutions. We are growing exponentially in terms of customers, users, partners. In that case, major challenge is to control technology to sustain this massive growth. We are enrolling and serving a mighty number of clients with each passing month. Summarily, we need solid optimized products along with strong and skilled teams of engineers to be in the service of such high volume of live users. As a leader Harshdeep can bring in same vision in entire team and deliver ultimate user experience.

New CTO is totally equipped with all expertise to manage products on a larger scale. Dynamic in nature, Harshdeep always goes that extra mile. People know him as a leader with example. A unique trait in his personality makes him go to the depth of puzzles, execute from various perspectives, and then design a solution that fixes solution forever.

What lies behind co-founder’s discovery of successor

Vipul has certainly got some plausible arguments on why he put seal on HRK’s candidature. “He is very good at implementing different concepts of technology, concepts that are complex in nature.” he said. “Theoretically existing concepts too require research of applicability. And I am confident that Harshdeep contains that grit and can certainly take eZee solutions to the next level.”

Enlightening further with wisdom about CTO and accountability that the designation holds, Vipul shared, “One has to be a team player, one has to run large teams and numerous products. A CTO works with everyone, works on every technology. Therefore, an understanding to gel with everyone is a must. Talking to team, dealing with their daily affairs, requirements, questions, challenges, and career aspirations is a critical and essential skill a leader should possess.”

Aeijaz Sodawala, CEO of eZee welcomed new CTO with ultimate gratitude. He said, “I particularly thank Vipul for bringing about succession plan and eventually select Harshdeep. I welcome him and offer complete cooperation and assistance to him in execution of new ideas and new technologies that make eZee solutions even better. “

Hitesh Patel, co-founder and Managing Director of eZee expressed delight on decision saying, ”Harshdeep has played an exceptional role as a Head of Cloud technologies in eZee through a challenging period of technology transition. His proven track record of successfully leading cloud based products assuredly makes him a perfect candidate to be chosen for position of CTO to lead technology advancements at eZee. I am happy to see him at this position today.”

Throwback: A look into the flashback

To sum up Harshdeep’s journey in eZee, he went from a junior programmer in 2008 to Head of Cloud Technology by 2015 and now Chief technology Officer in 2017.

He is known for massively bringing down scheduled downtime from 2 hours to 2 minutes during the release of new versions of eZee cloud solutions, and he heads towards 0 downtime now.

As an interface programmer, Harshdeep worked with desktop based technology in initial days. Foreseeing potential of cloud platform, eZee went ahead to build a cloud based service segment. Harshdeep took over research and exploration part to evaluate viability of cloud platform in eZee solutions.

He researched on what technology to implement, which infrastructure to use, thenafter leading the team, he kick started production of cloud based hotel PMS eZee Absolute. Going forward, he commenced development of other cloud based products like eZee Reservation booking Engine and eZee Centrix Channel Manager. He closely supervised minutes of software framework, architecture, development, deployment, support, troubleshooting and everything concerning those solutions. As a result, we could build robust solutions and are able to support hundreds of live users using them.

And yes, eZeeites had to say this


In a product based company like eZee, position of CTO can prove to be challenging. Not only the technology but hardware, infrastructure, devices, databases, live users, support, teammates and every peripheral that one can imagine emerges as a challenge.

How innovation comes into play? You come across a tech advancement such as Machine Learning, and you think about how can you use it to make your own products better. What new feature or adoption of which new mechanism can make it easier for your users? Well, that’s how a Technology Officer can lead and build a technical masterpiece that facilitates every user.

“Operating in domain specific company operating in hospitality industry, leaders cannot do without sound knowledge of industry. Ultimately, why we develop hospitality solutions? To solve hoteliers’ daily management troubles and help them run their business more effectively. Until and unless you understand their needs, what their guests demand from them, you won’t be able to build a right software. That’s another skill set you require.” says Vipul Kapoor.

One must be strong and ready to build and sustain massive IT infrastructure, millions of live users, and ability to support them, in order to go to the next level.

A technology officer observes and analyses changing industry trends and advancing technology spectrum. In order to maintain numerous product mix altogether and handling such large teams, a CTO must be equipped with dynamics to adopt new technology and fundamentals. To drive growth, one needs to acquire skills; have unique approaches; listen to customers, partners, team players, collect feedback and work accordingly.

eZee and opportunities: A promise kept forever

Here at eZee, we have always offered utmost assurance to high performing talent to be recognized and brought to right place. In upcoming time, we are looking for more talent. We shall observe and create platforms and opportunities for them. Right talents always find matching challenges and responsibilities at eZee.

Best example of rewarded talent is CEO Aeijaz Sodawala himself. Aeijaz went from a support engineer to achieve CEO position eventually. And now, starting from a junior programmer to reaching CTO rank, Harshdeep has certainly raised the bar higher with this remarkable achievement.

Notably, in eZee; every talent gets equal exposure and a chance to grow like never before.


Meanwhile, the new CTO sends out an energizing message, “We are ready with all new plans and goals to be best in technology. We are at a place where a single person plays multiple roles. Together we can work on everything what we are and can be best at. Our strength is strong portfolio of various products. Therefore, we will be focusing more on providing flawless user experience and building trust factor.”

To which eZeeites respond, ‘It is big time to stand with new CTO. We shall march forward and thrive together. Whatever we do and whatever we develop, our sole aim would be unanimous – to provide best technology to all hoteliers worldwide.’

Amidst his busy work schedules and hectic life, Aeijaz took out some time to tell us about his future plans and agendas for eZee. He speaks on how his journey has been so far as eZee’s CEO, how he intends to move ahead with the whole team. Besides that, he also speaks on employee engagement and business expansion.

How has your journey been so far, as eZee’s CEO?

[Aeijaz] I’ve been a part of eZee since last 8 years. Starting from a support executive to operations head of Malaysia office and to the CEO; the journey has been exciting and challenging. Since taking over as eZee’s CEO, I am actively taking more responsibilities and concentrating on understanding the basics, rather than arranging closed door meetings. I have been trying to learn about the team’s thought process and customers’ expectations with an intent to align both.

Being a CEO of a multi-faceted company has helped me grasp the pain points and requirements of our clients, partners as well as team members.

I haven’t been to any trade event, exhibition, seminars or got involved in much of the sales activities in the past year; but I’ve tried to be a part of each operation going on in the organization.

It isn’t that complex, if you stick to fundamental things and put your maximum bandwidth in the right place. eZee stands strong on three of its pillars: clients, partners and team members. And at the end of the day, solving their problems is a big joy knowing that I am able to keep all of them content and happy.

How do you boost your team’s morale?

[Aeijaz] Encouraging all the team members for their active participation in business endeavor is primary objective of the company. Since the beginning, we have maintained an organizational transparency such that every team member feels free to share his thoughts and ideas.

Most important aspect, is that we do not believe in bosses having their ‘closed door’ cabins which may be a hurdle for reaching to base level members.

The department heads create an active synergy by working closely and sharing same space with their team. Regular and fair performance evaluations are done acknowledging their involvement and efficiency. Around 70 team members in various departments were recruited in the past one year. We have several engagement programs like Employee Referral Program and even Innovation Reward Program, encouraging the team members in giving their best to the organization.

Moreover, apart from professional sharing at workplace, we make sure that all employees participate in extra-curricular activities like picnic and sports leaving aside professional barriers. What is your core strategy for 2017?

[Aeijaz] One of the strategies for 2017, is to ensure customer delight. Rather than spending high on marketing to acquire customers, we plan to spend on customer satisfaction attracting more of referral business. We want to hear a ‘WOW’ from every customer that enrolls with us. That is why, we are spending huge in terms of support and technical manpower which will eventually delight our customers. Before we ensure that we have a strong support team ready to give exceptional support services, we won’t go for higher customer acquisitions.

With this, we have started working on the next round of advancement, improving the user interface of our products and making them the most adaptable and flexible. Rather than adding features which are useful to limited customers, we want to majorly focus on our existing customer base, making their experience better with us.

What are your major challenges at this point?

[Aeijaz] Each business has its own set of challenges while moving ahead in the industry. Gaining pace in expansion, we are adding huge customers, and also doing massive recruitment. As Surat city is not a IT hub, availability of relevant experienced staff is scarce. The biggest challenge lies in getting people prepared and ready to provide excellent support and services to clients. Other thing is to make the team members know how to empathize with clients, understand their background along with regional level policies and requirements. Once we furnish new team members with case studies, knowledge banks and provide overall training; only then, we can expect to get positive reviews from all our clients and partners.

How does eZee stand-out from other competitors?

[Aeijaz] Since its inception, eZee has catered to the needs of all kinds of establishments in the hospitality industry. Be it a budget hotel, luxury hotel, chain of hotels, stand-alone restaurants, bakeries, cafes, or chain of restaurants; eZee has maintained a niche position in providing a suite of integrated hospitality solutions which are developed taking into consideration the minutest operations of hotel and restaurant management. The launch of our cloud technology platform – eZee Ultimate demonstrates the same. With no investment and no contracts; this platform will enable hoteliers to take complete advantage of prevailing technology.

We nurture a professional team of more than 150 members including developers, support, deployment, marketing, sales, accounts, customer relationship, etc who are poised to provide users with excellent services. We carry a bundle of varied levels of clientele from South Asia, Africa, Americas, Australia, Gulf countries, Europe, etc. With that, we also have a strong channel partner network offering our products and services in all corners of the world.

What do you have to offer for smaller hotels?

[Aeijaz] We provide solutions for all class of hoteliers. But, for small and mid-sized hotels, we launched eZee Ultimate, a complete hospitality technology platform available at no cost, with an aim to equip them with latest technology and helping them establish their brand name in the market. Harnessing a decade of power packed know-how, eZee’s solutions are seamlessly integrated which consists of several interfaces providing basic as well as ancillary services at very competitive rates to hoteliers. The clientele base of eZee includes a big list of small and mid-sized hotels which form a solid base making eZee a prominent game changer in hospitality industry.

When did you realize that eZee should offer no investment plan called eZee Ultimate?

[Aeijaz] Understanding hospitality market scenarios and unique requirements of the industry, eZee has always been a forerunner in offering the most reliable and efficient hospitality solutions. Over the years, we perceived the need for technology in the industry, especially for small and mid-sized hoteliers. Limitations in infrastructure and financial aspects have always kept them from investing in technology until now.

So, the first thing which came into our mind was to devise a no investment strategy, in order to equip all kinds of hoteliers with cutting-edge technology.

On that basis, we contemplated and put forth eZee Ultimate – a range of technology platform available at no investment and no subscription fees. With time, eZee Ultimate has been established in almost all hotel segments; and we intend to spread it far and wide empowering hoteliers extensively.

What are the benefits of eZee Ultimate for hotels?

[Aeijaz] The major benefit which eZee Ultimate renders is; absolutely no investment and no lock-in contract for a suite of integrated solutions. Hotelier pays a minimal amount only for the confirmed online bookings he gets, a compelling transaction based model of business. Hotelier can manage his daily operations and inventory distribution from a single dashboard and eventually he won’t have to deal with multiple vendors to manage different systems. Instead, in eZee Ultimate, he will get all the solutions under one roof. Not all companies provide all-in-one solutions for hotel management. We’re also offering free hotel website in eZee Ultimate and it plays a major role in increasing direct bookings of a hotel. Do you find opportunity in hotel solution apps?

[Aeijaz] Considering the ever-evolving demands of smart phone engagements and their usage, a space has opened up for creating mobile apps which are handy and can be operated from any place and at anytime. Just recently we launched eZee Absolute App, the simplest PMS app and eZee Centrix channel manager app to allow hoteliers to track hotel happenings on the go. These apps will give them access to hotel management system, manage inventory distribution and rate updates from their smart phones respectively. We also have digital restaurant menu apps – eZee iMenu and eZee eMenu, available for Android and iOS.

Besides this, we have Appytect used by a hotelier to build their hotel mobile app. We are also planning to come up with an app to manage mini-bar and house-keeping operations in near future.

What are your comments on partner network and business expansion?

[Aeijaz] Partners are integral part of our business and they are in eZee’s business endeavor since its very beginning. Our partners create and develop business in their regional off-shores. We have covered several regions up till now and many are yet to be conquered.

Right from sales, to team building for support, we provide support to our partners which form an essential base in streamlining their business.

So, for business expansion of our network; we did our first angel investment in a start-up – Travinns Technology LLC, a Bangalore based hospitality revenue management firm. Further, eZee plans to expand on global level developing alike partnership with similar hospitality and revenue generating firms.

Nurturing our global business partnership, we offer them business insights, newsletters, advertising, promotions through exhibitions and personnel assistance flying from head quarters at Surat.

How is eZee getting armed with future plans?

[Aeijaz] We are a bootstrapped and profiting IT company. We have a clear idea on where we want our product offerings to go. In the coming future, we will produce less, but whatever we produce, we want to give a remarkable factor to it. Right now, we are just concentrating of better customer experience and top notch support. The rest we believe, will fall in place automatically. Besides this, we plan to release a cloud restaurant POS system – eZee Optimus in some time to facilitate restaurateurs with the benefits of cloud technology and simplified operations.

We have instated a new team for outbound sales; focusing on the aspect of canvassing campaigns, thereby reaching out to the hoteliers in the comfort of their own offices to explain the benefits and importance of emerging technology for their business. Unlike our inbound sales-force, this team will majorly concentrate on widening eZee’s reach across Indian sub-continent entrusting hoteliers with technology.

eZee has advanced exponentially since Aeijaz took over as the CEO. Myriad of partnerships, growth in infrastructure and team size, and an impressive enhancement in customer services – 2016 brought around a noteworthy year for eZee.

Aeijaz has been a instrumental part of eZee’s growth trajectory over the years. A strategic leader, he was appointed as eZee’s CEO in November 2015. He is acquainted with the know-hows of the hospitality industry and intends to walk progressively with the whole team and establish a firm presence of eZee in the industry.

What if any education, job, or anything you get is not discriminated by cast, creed, religion or race you belong to? And instead, everything is dependent on talent and skill of an individual.

Just imagine! It will be a world worth living in. A balanced world, where equality and just decisions are employed at each phase of life.

‘Equality Implies Individuality’ – Trey Anastasio

And while talking about equality, the most dominant one coursing through the world is that of gender.

Originating from the stone age, streaming through the medieval era, and commanding it’s presence in the modern world, gender inequality has been a substantial yet unfavorable part of the society. Primarily targeting women in it’s prime; this inequality had managed to seep through the most minutest and under-developed segments of the world. Girl child killing, untimely abortions, favoritism towards men for education and jobs, lesser opportunities, and even lesser scopes of breaking the stereotypical barriers; gender inequality has powerfully affected women of the world.

‘Gender equality is not a woman’s issue. It’s a human issue. It affects us all.’

All things considered, women remained a suppressed part of the modernistic and male-dominated society. Until one fine day; when women like the Rani Lakshmi Bai, Madam Marie Curie, Kalpana Chawla, Anne Frank and Mother Teresa set foot in the world and transformed the ways of traditions.

That’s when a revolution struck; giving way to the untrained yet unyielding women, shaking the entire foundations of how the society worked and functioned.

‘You don’t have to be great to start, but you have to start to be great.’ – Zig Zagler

It is thereafter, that the opportunities started flowing; giving once in a lifetime chances to the women who managed to surpass the boundaries of the traditional mindsets. Segments like fashion industry, technology, literature, media, politics, and everything which constitutes the world have seen women participating with equal fervor, giving a 360 degree deviation to the existing procedures.

Then as well, eZee too has given myriad of chances to women since it’s inception; eventually employing and establishing capable team leaders in the varied departments right from product development team to deployment team; marking their presence in the contemporary trends in the industry. Carrying a modest 3:1 ratio of men to women in it’s team, eZee has always been impartial towards the common myths of Indian culture. Believing in giving equal opportunities to everyone, eZee has never let the typical factors affect an individual’s progress.

Besides this, women in eZee have tested the waters of onsite implementation trips; showcasing the best of eZee’s solutions and services to clients. Rendering flexibility of working hours; eZee has given a leeway to pregnant women in the team, giving them a chance to be an up and running part of the company till the very end. Thus and so, be it a just-out fresher, or an experienced one, be it a woman having kids; eZee has always focused on skill and talent. Akin to those women who brought around a revolution in the world, the women in eZee have evoked a noteworthy transition in the work ethics, environment and culture. eZee has always and will remain an unbiased part of the industry; believing in talent and skill rather than letting common issues like gender come in between.

‘There is no force equal to that of a determined woman.’

The year 2016 has flown by and we have been striving to spread our wings far and wide. From endeavors to uplift, 2016 was a mixed bag of efforts and achievements for eZee squad. Looking back, we analyzed and built this success review story especially for you.

We are here with flashback for the year 2016 with product innovation, new product releases and business endeavor, and accolades of praise. Read on and feel proud, because we live and work only for true-hearted users like you. We are ready to rock 2017, with a promise that we’ll deliver solutions and services better than the best.

Communication is the most important tool for any association to flourish. Right? Well, not completely. ‘Right’ communication along with persistence is the key to make yourself hear loud. This very thought has been instilled into each and every team member at eZee, helping them to tie the loose ends at every situation.

This month we have another praise worthy incident from our Cloud Deployment Engineer- Parth Pol, who successfully put forward an incredible example of diligence and patience. Last month, for a particular date, it was found that we had requested to update Stopsell on Premium Room for a property. However, while updating Stopsell on a leading OTA we got an error because of some server problem from their end. As a result, the Stopsell did not get updated and we received an overbooking.

As a testament, Parth sent the XML log to them stating the error that we received and the eventual consequence. After few days, their representative got back to us via mail saying that they are willing to refund the money, provided we tried to update the Stopsell at least “3-4 times” after getting the “blank response”.

Parth sent the screen-shot of our multiple attempts to the representative who further forwarded the issue to their NOC (Network Operations Center) team. There was no reply for many days, but Parth continued with the follow up. It took nearly 22 days for their NOC team to reply that there was no issue with their server on that particular day. In short, it was implied that there will be no case of refund in the picture. Still determined to get the issue straight, Parth replied that if the server was up then why we did not get any response from sever!

To fault anyone at this stage would have been pointless, but they showed us red light with a reply- “This is not an issue from our end.” Parth did not let this go easily. He mailed the “blank response marked in red” again and asked to find the “loophole” at their end. Also, if their server was alright then they should pass the XML logs for the same. It seems Parth had the foresight to know what would work because next day we got a call from them confirming that the refund process would be initiated. Parth relentlessly followed the case for a month and got the end result in our favour.

We have dabbled in many complicated issues over all the years, and like always, our specialized team members ensure that they are determined and equipped enough to stand as a unit with our guests whenever the need arises. While we soak in the glory of this commitment tale, our team is gaining momentum and getting ready to take up another issue.

Because, at the end of the day, all this is for a higher purpose— 100% customer satisfaction.

When you think about traveling, what comes in your mind?
Mountains.. Or lakes.. Or beaches.. Or amidst nature’s lap? Maybe that’s what turns a random journey into a remarkable one.

This is how eZee’s annual picnic turned out to be one of many memorable times for everyone. Carrying a dire need of an escapade from the monotonous routines, eZeeites embarked on for 2-day picnic at Hill Zill Resort, Bordi.

And when our picnic was put to effect, we began contemplating on all possible scenarios which might lead to our 24×7 support’s letdown. We aimed to ensure that while we are out enjoying, our users did not face any difficulty. We deliver, what we promise.

We Were All Set!

The resort was truly a part of nature’s abode. But as they say, when you are off to do something good, you are definitely going to face some blockades. A man in battle is never on vacation.

Undertaking the user-first approach, our major objective was that despite anything, our users should not face any inconvenience. For then, we wanted that none of our team members miss out on any activities at the event. Aware of the hurdles we might face on account of the resort’s far-off location; we were prepped with a bunch of plans to keep our 24×7 support up and running.

Back up plans were set up; backup of those backup plans were forged. And we left no stone unturned to give the best in our whole team’s absence. A weekend, less resources, and internet connectivity issues: it poses a challenge to manage it efficiently. Imagine the efforts!

Getting a great team in place was half the job done.

For us, our preparations started days before the actual event. With one member from each departments; NextGen Support, Cloud Support, Development teams, as well as from cloud deployment team, we had a team ready to leave couple of days before the picnic, to set up our make-shift support center at the resort.

2 net-setters from different internet service providers, 4 members, and 2 days. That’s what it took for us to assemble our back-up plan. Luckily, we received absolute co-operation from the resort owner, letting us occupy their reception area without any disruptions. With our support center ready at the destination, our Goa team too chipped in with their share.

And the best part was, our team members volunteered to provide support during the picnic hours. We put forth a projected agenda for the support team, such that they get a fair chance to participate in the event activities. Therefore, our support was divided into two-hours each between the team members. Accordingly, one senior and one junior support engineer were paired together, helping them get acquainted with each other and learn. Adding another feather to the cap, when all of us were exhausted after a hard-rock dance party on the first day, some of our team members went ahead and provided support for the whole night.

And We Nailed It

And we did it. Against all odds, our team managed to surpass the barriers and gave an excellent support to our users. Such that, our users could not predict that we were solving their queries not from our office, but from a place 150 kms away.

Quality is remembered, long after price is forgotten.

In such wise, when the resort owner observed our team toiling even during the picnic to ensure our users’ work is not disrupted, he peeped in to find out about eZee. Fascinated by our service and dedicated efforts for our users, the resort’s owner found himself asking for our product demonstrations. Such was our team’s star quality, that he went on to adapt eZee solutions for his resort after knowing about our products and having a conversation with our sales team member. Hill Zill Resort’s owner, Nagesh Pai says, “I’ve never seen a more pro-active team. The best part of eZee is that the products are very comprehensive. They have been developed after considering a hotelier’s each requirement in mind. Even the smallest one. At least 4 of your team members were always present at the reception, either chatting or talking to your clients on the phone, whenever I walked past the place. I can see the efforts you make for your users to have the best experience with your products. And I highly admire that.”

The ‘Extra’ For ‘Extra-Ordinary’

With an efficient team, and a zest to offer the finest to our users, we willingly went out of the way to make sure that no query which comes to us goes unsolved and each of us had an even-handed experience. With a spirited support team, always on toes to resolve the users’ queries, we managed to win over hearts with our dedication even on a picnic event.

You either find a way, or make one.

Pursuing a customer-orientation approach since its inception, eZee has never failed to put forward the user’s needs in all situations. The high-ended team work, dedication and co-operation of not only our support team, but also from other teams makes it worth the whole result.

When we consent our services to any guest, we encounter people from all walks of life. Some motivate to push the envelope, some shower affection, while some leave behind a story to be shared with everyone. We take back something from each experience because these multifaceted guest feedback give us the opportunity to contribute more and feel stimulated by the end of each project.

Mr. Walter, Manager at Youth Hostel Los Amigos, Guatemala, recently shared his experience of working with us. This is one tale of fine workmanship which we would like to visit again and again. When anybody mentions customer support, we expect services within the line of duty. Thanks to our customer support members, we succeeded to offer much more than usual support in the case of Youth Hostel Los Amigos. There was a time when Mr. Walter had a major database management problem because of machine breakdown at their end. His property was live, but there was problem with server file on the local machine. This could have incurred significant losses to him. It was almost past midnight when he approached one of the eZee support team members. Our support executive not only merged the space between professionalism and comfort, but also worked non-stop for more than 12 hours with Mr. Walter to fix the problem that was affecting the overall functionality.


“Since there is not much space left to write about the support executive, I will take this opportunity to say that one member of eZee support team is the best i have ever encountered as far customer service is considered. He was with me for more than 12 hours supporting me and figuring out what I could do to fix my problem. If it wasn’t for him, i would’ve had many many more losses and guests would’ve not felt satisfied. I would truly give him a medal or an award for best employee of the century! There is so much more that i want to say and i know it’s been a while since they helped me out, but i promised I would leave a review because of all their professionalism and skills. A big thanks to all of you in eZee support team, you are all great!!” Mr. Walter
Youth Hostel Los Amigos, Guatemala

A message like this reaffirms your believe in dedication and commitment. There can be hybrid shades of thoughts once you jump on the field to fix a particular problem, but what matters in the end is your ability to establish your expertise and conjointly define a human empathy that will shine through.

The experience with Youth Hostel Los Amigos has been a rewarding one, but the final toast has to be raised to the zeal with which we continue to move ahead. After all, satisfied guests are always the happy ones!

At the onset of 2016, we celebrated the enrolment of eZee’s 5500th client adapting to eZee hospitality solutions. A great goal achieved and a proud moment for the entire team.

To understand why numerous properties chose eZee over a myriad of other vendors providing hospitality software solutions, we analysed our sales cycle, client behaviour and more. We surveyed our clients and their feedback gave us quite a broad view of what influenced our clients to buy from us.

Top responses to Why eZee Hospitality Solutions Post announcement of the of being the new CEO of eZee Technosys here is the first email that our new leader emailed team eZee.

From: Aeijaz Sodawala
To: all@eZee
Date: 14/12/2015
Sub: Re: New CEO eZee Technosys Pvt. Ltd.

I sit here today, with a new designation “CEO, eZee Technosys”, overwhelmed by the terrific news, all I can think about my journey till here which I can sum up in just 3 lines by Robert Frost-

“Two roads diverged in a wood, and I—


And that has made all the difference.”

Unlike many of my fellow mates, after graduation I didn’t take the next flight to other countries and get a monotonous 9-5 job that I would have hated; instead, I pursued my passion of business development.

I remember that night back in 2007, I was sitting on my desk with a friend and discussing regarding our future, and right then I started my research and came across eZee Technosys, that precise moment was the moment of impact in my life. The more I researched about this global hospitality solutions provider, the more certain I became about my decision. It seems like just yesterday when I came to the cabin of D-113 for the interview with Hitesh and Vipul, where Hitesh was talking to me while Vipul was busy on the laptop interacting with a client. That is what strikes me even now, Vipul is still working with the same energy that he had 7 years ago which is not Vipul’s energy but it is the energy of eZee and it is contagious. I too caught it very soon and every day I see that energy shared by each member of eZee.

It is an incredible honor for me to lead this dynamic team of very talented individuals like yourself and serve this incredible organization.

Over the time, you will notice many changes in the company, however, I assure you that our core values would remain the same. We have always provided the most innovative solutions to our clients and we will continue delivering  the best. I have said it before and I will say it again we can only progress if our clients are truly satisfied with our service. In the upcoming future, our core focus would be working on bringing customer delight and offering them the best user experience possible.

To achieve this goal, I need each of you to contribute passionately, put your best efforts on the table and have fun with your work. Do remember without the passion there will be nothing that can drive you and without you, there will be nothing for me to drive. I know I can count on you and together we will definitely take eZee to incredible heights. Once again quoting Robert Frost-

“But I have promises to keep,

And miles to go before I sleep”

One last thing, just to remind you that at eZee we have always welcomed new ideas and I am eager to learn more about your new ideas for eZee’s bright future.

My doors are always open for you.