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Home ›ComplianceOnline Standards ›Quality Terminologies & Documentations ›  Checklist for Standard ISO 9004:2018

Checklist for Standard ISO 9004:2018

Quality Management - Quality of an Organization - Guidance to achieve Sustained Success View Sample Pages
Abstract: Available
Author: Andy Coster, CCP
Cover: Available
Customer Set for this product: All firms that would like an excellent quality program. SEPT is the only firm that makes such a checklist
Format: Word® (To save money, click here for our PDF version)
ISBN numbers: 978-1-7323113-0-5
Page count: 241
Provider: SEPT
Sample Pages: Available
Shipping: Available for download - Link will be provided in My ComplianceOnline section

Price: $330.00

This checklist defines all the artifacts defined in the ISO 9004:2018 standard. It also assigns a maturity level to each artifact that can be used to assess the maturity level of an organization. In this “guidance” standard there are no “required” artefacts (no “shalls”) only “suggested” items.

For 20 + years Software Engineering Process Technology (SEPT) has produced checklists for standards that address software issues. To reduce the fog surrounding these types of standards SEPT has produced checklists for standards since 1994. This is another checklist related to quality standards.

ISO 9004 will provide your organization with guidance and support to achieve sustained success by using a quality management approach. This approach can be used by any organization, regardless of size, type and activity. To document that an organization has achieved a certain quality maturity level the standard recommends that the organization produce and use certain quality artifacts (Procedure, Policy, Plan, Records, Document, Audits and Review) at each maturity level. However, what constitutes physical evidence (Artifacts) to meet the guidance outlined in ISO 9004 is sometimes difficult to identify. To bridge this gap the author and SEPT experts have identified items of physical evidence called out in the standard based on their knowledge of the document and their experience in the quality field. Each item of physical evidence that was identified by these experts is listed in the checklist as; policy, procedure, plan, records, document or reviews.

ISO 9004 promotes self-assessment as an important tool for the review of the maturity level of an organization. This self-assessment can provide an overall view of the performance of an organization and degree of maturity of their management system. To aid in this transition from physical evidence to maturity level, the checklist identifies the maturity level associated with each piece of physical evidence called out in the checklist. Since the standard does not assign a maturity level to an item of physical evidence the author and SEPT experts have assigned a maturity level to each piece of physical evidence listed. The maturity level is marked in brackets () after the artefact in each checklist. This assigning of maturity level was based on the expert knowledge of the standard and their experience in the quality field.

This product supports these Software Engineering processes

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