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"The biggest challenge is not to add years to your life, but passion to your years." - Harvey Mackay

In the late 1990s, I managed a print and mail department for a financial services company in Boston. I enjoyed giving tours of the operation; explaining the roles people performed, the functionality of the different equipment, and the innovative technology we implemented. My employees were used to listening to my enthusiastic descriptions, as I often asked them to stop a machine, so my voice could be heard.

There’s one tour I’ll never forget. My guest was a new account representative from an equipment vendor. I included extra information on how we had adapted the equipment from her company to even better serve our needs. We ended the visit at my office, and I asked if she had any questions. “Yes,” she replied, “How can you be so passionate about mail?”







