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Summary of The Surprising Ingredient That Makes Businesses Work Better

Marco Alverà

TED, 2017 







“That’s not fair!” is a common childhood protest because humans have a powerful, innate sense of fairness. Snam CEO and fairness advocate Marco Alverà explains that when people sense unfair treatment, they become hurt and disengage. Some studies estimate that 70% of the US workforce is disengaged, he says, so creating a culture of fairness is essential. getAbstract recommends that leaders and managers hear this argument for prioritizing fairness.



Fairness advocate Marco Alverà is the CEO of Europe’s biggest gas utility, Snam.


Unfairness weakens relationships and poisons the work environment. When a co-worker treats you unfairly, you become “defensive and disengaged.” Some 70% of the US workforce is disengaged, costing firms $550 billion in lost productivity each year. Thus, ensuring that employees receive fair treatment is a worthy enterprise for any business. Practicing fairness in your company means more than establishing systems and imposing rules. Consider Snam, Italy’s national oil company that outperformed global competitors in discovering oil and gas reserves. Snam’s success didn’t stem from a risk-reward system. Employees had lifetime job security and fixed salaries. Rather, fairness was the “secret sauce.” The exploration team could drill seven dry wells, losing more than a billion dollars, and the firm would allow an eighth try. Snam didn’t punish its people for poor luck or reasonable mistakes. This culture of fairness boosted the right kind of risk taking, as well as team morale and trust. The New Age of Corporate Monopolies Straight Talk on Trade The Era of Blind Faith in Big Data Must End Secrets of a Global Super Court Never Split the Difference
 Business Ethics