document: Designing and delivering a university course - a process -LRB- or operations -RRB- management perspective With over 30 years of academic experience in both engineering and management faculties , involving trial and error experimentation in teaching as well as reading relevant literature and observing other instructors in action , the author has accumulated a number of ideas , regarding the preparation and delivery of a university course , that should be of interest to other instructors . This should be particularly the case for those individuals who have had little or no teaching experience -LRB- e.g. those whose graduate education was recently completed at research-oriented institutions providing little guidance with respect to teaching -RRB- . A particular perspective is used to convey the ideas , namely one of viewing the preparation and delivery of a course as two major processes that should provide outputs or outcomes that are of value to a number of customers , in particular , students
doc_bio_tags: O O O O O O O O O O O O O B I O O O O O B I O O O O B I O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O