document: Customer in-reach and library strategic systems : the case of ILLiad Libraries have walls . Recognizing this fact , the Interlibrary Loan Department at Virginia Tech is creating systems and services that enable our customers to reach past our walls at anytime from anywhere . Customer in-reach enables Virginia Tech faculty , students , and staff anywhere in the world to obtain information and services heretofore available only to our on-campus customers . ILLiad , Virginia Tech 's interlibrary borrowing system , is the library strategic system that attains this goal . The principles that guided development of ILLiad are widely applicable
doc_bio_tags: O O O B I I O O O O B O O O O O O O O O B I I O B I O O O O O O O O O O O O O O O O O O O O O O B I O O O O O O O O O O O O O O O O O O O O O O O B O B I O B I I O O O O O O O O O O O O O O O O O B O O O