document: IT as a key enabler to law firm competitiveness Professional services firms have traditionally been able to thrive in virtually any market conditions . They have been consistently successful for several decades without ever needing to reexamine or change their basic operating model . However , gradual but inexorable change in client expectations and the business environment over recent years now means that more of the same is no longer enough . In future , law firms will increasingly need to exploit IT more effectively in order to remain competitive . To do this , they will need to ensure that all their information systems function as an integrated whole and are available to their staff , clients and business partners . The authors set out the lessons to be learned for law firms in the light of the recent PA Consulting survey
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