MSP360
MSP360, formerly CloudBerry Lab, is a software and application service provider company that develops online backup, remote desktop and file management products integrated with more than 20 cloud storage providers.

MSP360 Backup and MSP360 Explorer are offered for personal use in a “freemium” model. Other products, including more advanced MSP360 Backup versions, are sold per license with free trials available. MSP360 Backup web service is a Backup-as-a-Service application with centralized management and monitoring that allows for Managed Service Providers and businesses backup and restore of desktops and servers.

MSP360 Backup supports Windows, Windows Server, macOS, and Linux operating systems and can work with Microsoft SQL Server and Exchange applications, and VMware and Microsoft Hyper-V virtualization software.

History
MSP360 was founded as CloudBerry Lab in 2008 and incorporated in 2011, initially releasing CloudBerry Explorer for Amazon S3, followed by versions for Microsoft Azure, Google Cloud, and OpenStack Swift. It was at first based in Newport Beach, California.

In 2011, the company released MSP360 Backup, followed by releases to support for Windows Server imaging, Microsoft SQL Server and Exchange applications, and Bare Metal Restore for Windows Server and desktop operating systems. MSP360 Backup added support for Linux and Mac operating systems in 2015, followed by editions for Synology and QNAP.

In 2012, the company introduced MSP360 Backup web console; a SaaS backup and disaster recovery web service for managed service providers and businesses that require centralized administration and management for larger environments.

In 2018, the company introduced the MSP360 Remote Desktop; a free remote control and desktop sharing solution designed for secure access and control of remote desktops or servers over the internet.

In 2020, the company's corporate headquarters were moved to Pittsburgh.

Products
MSP360 develops software and web services to help Managed Service Providers, businesses, and consumers manage backup and disaster recovery and perform cloud file management and synchronization. The company's main products include MSP360 Backup, MSP360 Remote Desktop, MSP360 Explorer, and MSP360 Drive.

MSP360 Backup

MSP360 Backup is an online backup app that integrates with 3rd-party cloud storage providers. It supports data backup and restore for Windows (desktop and servers), macOS and Linux. Additionally, it offers support for Microsoft SQL Server, Microsoft Exchange, VMware, Hyper-V, Office 365 and G Suite (Google Apps). It is available in several commercial editions as well as a free offering (MSP360 Backup Desktop Free). MSP360 Backup is also available as a SaaS web service designed to help service providers to manage backup and recovery across multiple computers or servers.

Both MSP360 Backup software and web console are designed to automate the backup and recovery of files, folders, and system images. It is storage-agnostic, meaning storage is decoupled from the backup license. Customers work directly with the cloud storage providers that have the pricing and features they need. MSP360 Backup supports over 20 cloud storage providers, including: Amazon S3, Amazon Glacier, Microsoft Azure, Google Cloud Platform, Backblaze B2, Wasabi, OpenStack, S3 Compatible, and others. MSP360 Backup supports multiple data storage tiers, including lower cost options like Microsoft Azure Cool Blob Storage and Archive Blob Storage, Amazon S3 Infrequent Access and Glacier, and Google Cloud Storage Nearline and Coldline.

History
The 2011, MSP360 Backup was released with support for Amazon S3. It was subsequently updated with support for Microsoft Azure, Google Cloud Platform and a number of other cloud vendors.

In late 2011, MSP360 released a Windows Server Edition, followed by support for Microsoft SQL Server, Microsoft Exchange, and Bare Metal Restore.

MSP360 Backup added additional operating system support for Linux and macOS in 2015. A freeware version of MSP360 Backup also appeared that year.

Technology

MSP360 Backup is written primarily in the C# and C++. programming languages. Windows versions also rely on .NET, while MSP360 Backup web console is built using C#, Asp.NET, Angular, and Node.js.

Features
MSP360 Backup provides backup and recovery functionality to / from the cloud, local storage, and network shares. Backup and recovery plans can be configured using a graphical user interface. A command-line interface is also available for all editions of MSP360 Backup on all supported operating systems (Windows, macOS, and Linux).

MSP360 has developed a proprietary block-level algorithm that speeds data uploads during backups to the cloud. In addition, the company uses a proprietary image-based algorithm to back up complete systems as image files, while retaining the ability to recover only specific files from within those images, if desired.

MSP360 Backup supports the recovery of images directly to cloud-based virtual server services such as Amazon EC2, Azure Virtual Machines, and Google Compute Engine, as well as to bare-metal devices. The product can restore system images to computers with no operating system installed by using bootable USB or ISO disk images.

MSP360 Backup software supports synthetic full backup functionality for Amazon S3 and Wasabi Hot Storage. When performing a typical incremental backup sequence, it is advised to perform full backups from time to time. Which is time and resource consuming. To reduce the bandwidth and amount of data uploaded, with synthetic full backup feature software scans the data, previously backed up to the storage and uploads only new and modified blocks instead of the full set of files. According to MSP360 tests, synthetic full backups are up to 80 percent faster than a typical full image-based backup.

MSP360 Backup can perform backups of Microsoft SQL Server and Microsoft Exchange databases and recover them to an active, running state. On Linux, MSP360 Backup allows users to back up files and folders to cloud storage. The product supports a variety of Linux distributions, including: Ubuntu, Debian, SUSE, Red Hat, Fedora, CentOS, Oracle Linux and Amazon Linux.

MSP360 Backup can be configured to perform a complete backup of a file directory or disk image. It also supports incremental backup functionality at the block level, meaning that users are able to back up only new or updated portions of files after an initial backup has been completed.

Backups can be executed manually or via custom schedules.

MSP360 Backup supports file compression and 256-bit AES encryption. Server-side encryption (encryption-at-rest) for cloud storage with support and filename encryption are also available.

Data Recovery and Restoration
MSP360 Backup provides flexible data recovery options. Backups can be restored to physical, virtual, or cloud virtual machines. The product can restore all files from a backup, or recover selected individual files. The product includes a recovery wizard that guides users through the data restoration process.

MSP360 features also include:
 Email notifications to alert users about the status of backup and recovery operations.
 Granular control of the backup process and file versioning.
 Flexible configuration of data retention policies.
 Support for hybrid backup (local and cloud backup in a single pass.

Software Editions and Versions
MSP360 Backup software is available in several editions, each designed to address different use cases. Windows Desktop edition is intended for file and image-based backups, whereas the Windows Server, Microsoft Exchange, Microsoft SQL Server, and Ultimate editions are designed to meet the needs of businesses running Windows Server. There is no support for backup to FTP although is listed on their website. MacOS and Linux editions address backup needs on those platforms.

Web Service
For managed service providers (MSPs) and businesses that need a way to centrally manage backup with their customers and within their environments MSP360 also has a subscription SaaS offering. The hosted web console provides the means to manage and monitor large environments from a single dashboard with centralized management and monitoring, remote desktop access as well as storage, billing, and capacity reporting.

MSP360 Backup web console is integrated with Autotask, ConnectWise, Optitune, Office 365, Google G Suite, SyncroMSP, and NinjaRMM.

Pricing
Pricing for MSP360 software is based on a one-time purchase fee. Purchasers pay the one-time fee for each computer, server or other devices on which they want to operate MSP360. Pricing is per device, not per user; once a license has been purchased for a device, there is no limit on the number of users or accounts that can operate the product from that device or how long they can use the product.

Free versions of MSP360 Backup are available for personal use as well.

MSP360 Backup web service uses a subscription-based licensing model. It supports white-labeling / rebranded so managed service providers can sell backup as a service under their own brand.

Reception & Recognition
MSP360 Backup has received several awards, including the latest Silver Stevie Award in 2018. The product has constantly been ranked as one of the market leaders by G2 Crowd, which updates its rankings every three months.

MSP360, the developer of MSP360 Backup, is a Gold winner in the SMB Product of the Year category in Best in Biz Awards 2018 International.

In addition to these awards, MSP360 holds partnerships or certifications with Microsoft, VMWare, Google Cloud, ConnectWise, Oracle, OpenStack, and Amazon Web Services.

Product Reviews
 4/5 iMore.com
 4/5 Gartner Peer Insights
 4.5/5 The Windows Club
 4/5 IT PRO
 3.5/5 PCWorld.com
 3.5/5 PCMag.com

Other Products
MSP360 Remote Desktop is a solution for remote control and desktop sharing. The software is currently in beta and is available for Microsoft Windows for free. Remote Desktop encrypts connections and includes text and voice chat.

MSP360 Explorer is a Windows software with free and paid licensing options for managing files between local storage and remote online storage. Versions are available for Amazon S3, Microsoft Azure, Google Cloud, and OpenStack.

MSP360 Drive is a software that mounts cloud storage on a Windows desktop or server. The product allows customers to work with cloud storage as though it were local storage.

Partners

MSP360 is an Amazon Advanced Technology Partner. The company also has established partnerships with Microsoft Azure, Google Cloud Platform, Backblaze B2, Wasabi, Autotask, ConnectWise, and others.

See also
Backup
List of backup software
List of online backup services
File synchronization
Disk image
List of disk imaging software

References

External links
 
 
 
 
 

Software companies established in 2008
Backup software
Backup software for Linux
Backup software for macOS
Backup software for Windows
Software companies based in Pennsylvania
Companies based in Pittsburgh
2008 establishments in California