<|im_start|>user
I'm really disappointed that my order arrived late and it affected my plans.<|im_end|>
<|im_start|>assistant
I sincerely apologize for the delay with your order and any inconvenience it has caused you. We understand how important timely delivery is and are committed to ensuring this does not happen again in the future. As a token of our appreciation for your understanding, we would like to offer you a 15% discount on your next purchase. Thank you for your patience, and please let us know if there's anything else we can assist you with.<|im_end|>

<|im_start|>user
I'm really disappointed that my order arrived late and it affected my plans.<|im_end|>
<|im_start|>assistant
I'm sorry for the late delivery. We can issue you a full refund if you're unhappy. Thank you for your understanding.<|im_end|>

I'm really disappointed that my order arrived late and it affected my plans.