Dear Customer Service Representatives,

I am writing to express my disappointment with the customer service I experienced when attempting to purchase a laptop online. 

I had filled up my cart with the items I wanted and was ready to check out when the system unexpectedly crashed. Unfortunately, I was unable to pay for the items and had to start again from the beginning due to the crash. This was a very poor customer service experience and completely disrupted what should have been a smooth purchasing process.

I appreciate that technology issues can arise, however, I would expect a more seamless process and better customer experience next time I attempt to make a purchase. 

Thanks for your attention to this matter.

Sincerely, 
[Your Name]
Stavo cercando di acquistare un laptop online ma il sistema di pagamento si è bloccato e non sono riuscito a completare il pagamento.
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