Dear Manager,

I recently purchased a product from your store and I am writing to express my dissatisfaction. It has come to my attention that the product is defective and I would like to request a refund.

I am confident that you will share my concern and rectify the situation. I look forward to hearing from you soon.

Sincerely,
[Your Name]
Di recente ho acquistato un prodotto dal tuo negozio. Sfortunatamente, il prodotto era difettoso e vorrei indietro i miei soldi.
Scrivi una lettera formale al manager in risposta al seguente reclamo: