Dear [Customer Name],

Thank you for taking the time to contact us. We apologize for the inconvenience caused during your purchase and are happy to provide you with a full refund of [Amount]. We value your patronage and hope to see you again soon. 

If you have any further questions or need assistance, please feel free to contact us. 

Sincerely, 
[Your Name]
[Your Team]
Un cliente ha chiesto un rimborso e il team deve inviare un'e-mail di risposta.
Trova il modello di email più adatto per il seguente contesto.