TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: I was really expecting a lot more from a quality chain like the Sheraton, but a recent stay at their downtown location in Chicago was somewhat of a disappointment. It started with check in; I had specifically requested a room with a single king-size bed, but was told at the front desk in no uncertain terms (OK, rather rudely!) that because of some banker's convention that was going on, I should be happy with the double-bed room that was left. It was all I could do to get a lousy drink voucher for my inconvenience! The room itself was OK, nothing special though. The cleaning staff must've just been through, because there was a faint aroma of old washrags still in the air. The internet jack wasn't working. It took more than two hours for a maintenance guy to come up to fix it, no apologies given. For the price, I really expected more in the way of customer service from Sheraton. I guess they're really no better than anyone else these days!


SOLUTION: negative

PROBLEM: The staff at the James Chicago hotel seemed determined to make my stay a horrible one. When I entered the establishment to check in, I was ignored. The clerk let half a dozen people in front of me before she even acknowledged me. Thinking room service would be better, I relaxed in my room while I waited for my food. By the time it reached my room, it was cold AND the wrong order. Disgusted, I went down to the pool only to find it was closed for maintenance. All the restaurants the hotel recommended were one-star, and none of my regular channels were on the tv. All in all, it was a bad stay at the James hotel in Chicago.


SOLUTION: negative

PROBLEM: Our visit started off on the wrong foot when we entered the lobby struggling to carry all of our luggage and, instead of helping, a group of hotel employees stood watching and laughing at us. They had trouble locating our reservation. Our room was tiny! When I'm paying over $400 a night for a room, I expect to be able to walk around in it! The beds were also tiny. The walls were thin and we could hear our neighbors talking next door. This hotel was probably once beautiful and classy, but now it seems to be outdated and due for repairs. Won't be staying here again.


SOLUTION:
negative


TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: I was really expecting a lot more from a quality chain like the Sheraton, but a recent stay at their downtown location in Chicago was somewhat of a disappointment. It started with check in; I had specifically requested a room with a single king-size bed, but was told at the front desk in no uncertain terms (OK, rather rudely!) that because of some banker's convention that was going on, I should be happy with the double-bed room that was left. It was all I could do to get a lousy drink voucher for my inconvenience! The room itself was OK, nothing special though. The cleaning staff must've just been through, because there was a faint aroma of old washrags still in the air. The internet jack wasn't working. It took more than two hours for a maintenance guy to come up to fix it, no apologies given. For the price, I really expected more in the way of customer service from Sheraton. I guess they're really no better than anyone else these days!


SOLUTION: negative

PROBLEM: The staff at the James Chicago hotel seemed determined to make my stay a horrible one. When I entered the establishment to check in, I was ignored. The clerk let half a dozen people in front of me before she even acknowledged me. Thinking room service would be better, I relaxed in my room while I waited for my food. By the time it reached my room, it was cold AND the wrong order. Disgusted, I went down to the pool only to find it was closed for maintenance. All the restaurants the hotel recommended were one-star, and none of my regular channels were on the tv. All in all, it was a bad stay at the James hotel in Chicago.


SOLUTION: negative

PROBLEM: Our visit started off on the wrong foot when we entered the lobby struggling to carry all of our luggage and, instead of helping, a group of hotel employees stood watching and laughing at us. They had trouble locating our reservation. Our room was tiny! When I'm paying over $400 a night for a room, I expect to be able to walk around in it! The beds were also tiny. The walls were thin and we could hear our neighbors talking next door. This hotel was probably once beautiful and classy, but now it seems to be outdated and due for repairs. Won't be staying here again.


SOLUTION:
user
negative


assistant
TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: I was really expecting a lot more from a quality chain like the Sheraton, but a recent stay at their downtown location in Chicago was somewhat of a disappointment. It started with check in; I had specifically requested a room with a single king-size bed, but was told at the front desk in no uncertain terms (OK, rather rudely!) that because of some banker's convention that was going on, I should be happy with the double-bed room that was left. It was all I could do to get a lousy drink voucher for my inconvenience! The room itself was OK, nothing special though. The cleaning staff must've just been through, because there was a faint aroma of old washrags still in the air. The internet jack wasn't working. It took more than two hours for a maintenance guy to come up to fix it, no apologies given. For the price, I really expected more in the way of customer service from Sheraton. I guess they're really no better than anyone else these days!


SOLUTION: negative

PROBLEM: The staff at the James Chicago hotel seemed determined to make my stay a horrible one. When I entered the establishment to check in, I was ignored. The clerk let half a dozen people in front of me before she even acknowledged me. Thinking room service would be better, I relaxed in my room while I waited for my food. By the time it reached my room, it was cold AND the wrong order. Disgusted, I went down to the pool only to find it was closed for maintenance. All the restaurants the hotel recommended were one-star, and none of my regular channels were on the tv. All in all, it was a bad stay at the James hotel in Chicago.


SOLUTION: negative

PROBLEM: Our visit started off on the wrong foot when we entered the lobby struggling to carry all of our luggage and, instead of helping, a group of hotel employees stood watching and laughing at us. They had trouble locating our reservation. Our room was tiny! When I'm paying over $400 a night for a room, I expect to be able to walk around in it! The beds were also tiny. The walls were thin and we could hear our neighbors talking next door. This hotel was probably once beautiful and classy, but now it seems to be outdated and due for repairs. Won't be staying here again.


SOLUTION:
negative

