<clinical_study>
  <!-- This xml conforms to an XML Schema at:
    https://clinicaltrials.gov/ct2/html/images/info/public.xsd -->
  <required_header>
    <download_date>ClinicalTrials.gov processed this data on September 20, 2023</download_date>
    <link_text>Link to the current ClinicalTrials.gov record.</link_text>
    <url>https://clinicaltrials.gov/ct2/show/NCT01703767</url>
  </required_header>
  <id_info>
    <org_study_id>IRB_00053707</org_study_id>
    <nct_id>NCT01703767</nct_id>
  </id_info>
  <brief_title>Gulf War 1 Veteran Healthcare Satisfaction</brief_title>
  <official_title>Gulf War 1 Veteran Patient Satisfaction With VA Primary Care: A Survey Study.</official_title>
  <sponsors>
    <lead_sponsor>
      <agency>University of Utah</agency>
      <agency_class>Other</agency_class>
    </lead_sponsor>
    <collaborator>
      <agency>VA Salt Lake City Health Care System</agency>
      <agency_class>U.S. Fed</agency_class>
    </collaborator>
  </sponsors>
  <source>University of Utah</source>
  <oversight_info>
    <has_dmc>No</has_dmc>
  </oversight_info>
  <brief_summary>
    <textblock>
      The purpose of this study is to investigate Gulf War 1 Veteran (GW1V) patient perceptions of,&#xD;
      and satisfaction with, their VA primary care treatment, and physician effectiveness in&#xD;
      delivering improved point of service, in the Primary Care Clinics at the Veterans&#xD;
      Administration (VA) Salt Lake City Health Care System.&#xD;
    </textblock>
  </brief_summary>
  <detailed_description>
    <textblock>
      Veterans of the 1990-1991 Gulf War1 (GW1) conflict are still experiencing a host of adverse&#xD;
      health conditions at the present time. Many GW1 Veterans are still unhappy with their health&#xD;
      care at the VA, and other stakeholders are critical of how the VA has dealt with GW1&#xD;
      Veterans' issues. For these reasons, the Gulf War Veterans' Illness Task Force (GWVI-TF) was&#xD;
      set up to find ways to improve the situation.&#xD;
&#xD;
      The present survey study addresses one of GWVI-TF's missions, that is, to identify gaps in VA&#xD;
      services, and to discover opportunities to better serve GW1V. Caring for GW1V is a top&#xD;
      priority for VA health care providers, which is all the more pressing for the following&#xD;
      reasons: 1. medical science of Gulf War Illness and environmental exposures is still at its&#xD;
      infancy, 2. most providers have not received any focused education about how to take care of&#xD;
      GW1V and the unique medical problems these veterans face, 3. a lack of provider knowledge&#xD;
      that GW1V may receive may lead to decreased satisfaction on the part of GW1V and may result&#xD;
      in GW1V perceived health service quality that is compromised.&#xD;
&#xD;
      In this pilot study, we focus on #2 and #3, to determine how we may understand veterans'&#xD;
      perceptions of their medical treatment to ultimately improve GW1V medical health outcomes.&#xD;
    </textblock>
  </detailed_description>
  <overall_status>Withdrawn</overall_status>
  <why_stopped>
    We did not have sufficient funds to conduct the study.&#xD;
  </why_stopped>
  <start_date>October 2014</start_date>
  <completion_date type="Anticipated">October 2015</completion_date>
  <primary_completion_date type="Anticipated">July 2015</primary_completion_date>
  <study_type>Observational</study_type>
  <has_expanded_access>No</has_expanded_access>
  <study_design_info>
    <observational_model>Case-Control</observational_model>
    <time_perspective>Retrospective</time_perspective>
  </study_design_info>
  <primary_outcome>
    <measure>Change in Client Satisfaction score</measure>
    <time_frame>baseline and 3 months</time_frame>
    <description>The Client Satisfaction Questionnaire will be used to measure change in client satisfaction at baseline and after providers have received Provider Education Workshop training</description>
  </primary_outcome>
  <primary_outcome>
    <measure>Change in Patient Satisfaction score</measure>
    <time_frame>baseline and 3 months</time_frame>
    <description>The Patient Satisfaction Questionnaire will be used to measure change in patient satisfaction at baseline and after providers have received Provider Education Workshop training</description>
  </primary_outcome>
  <secondary_outcome>
    <measure>Change in Physician Assessment of GW1V Care</measure>
    <time_frame>Baseline and 3 months</time_frame>
    <description>The Physician Survey will be used to measure change in physician assessment of GW1V care at baseline and after providers have received Provider Education Workshop training.</description>
  </secondary_outcome>
  <number_of_groups>1</number_of_groups>
  <enrollment type="Actual">0</enrollment>
  <condition>Persian Gulf War Syndrome in Veteran</condition>
  <arm_group>
    <arm_group_label>Gulf War 1 Veterans</arm_group_label>
    <description>Persian Gulf War 1 Veterans (GW1V) who are currently treated by a primary care physician at the VA Salt Lake City Health Care System. GW1V will assess their primary care satisfaction before and after their providers receive a Provider Education Workshop.</description>
  </arm_group>
  <intervention>
    <intervention_type>Behavioral</intervention_type>
    <intervention_name>Provider Education Workshop</intervention_name>
    <description>Educational resources for physicians regarding the needs of GW1V patients.</description>
    <arm_group_label>Gulf War 1 Veterans</arm_group_label>
  </intervention>
  <eligibility>
    <study_pop>
      <textblock>
        Persian Gulf War Veterans who are currently treated by a primary care physician at the&#xD;
        VASLCHCS Blue Clinic and West Valley Clinic.&#xD;
      </textblock>
    </study_pop>
    <sampling_method>Non-Probability Sample</sampling_method>
    <criteria>
      <textblock>
        Inclusion Criteria:&#xD;
&#xD;
          -  a gulf war Veteran who served during the Persian Gulf War (GW1) of 1990-1991&#xD;
&#xD;
          -  currently treated by a primary care physician at the VASLCHCS&#xD;
&#xD;
        Exclusion Criteria:&#xD;
&#xD;
          -  cannot read and write English&#xD;
      </textblock>
    </criteria>
    <gender>All</gender>
    <minimum_age>38 Years</minimum_age>
    <maximum_age>80 Years</maximum_age>
    <healthy_volunteers>No</healthy_volunteers>
  </eligibility>
  <overall_official>
    <last_name>Gavin West, MD</last_name>
    <role>Principal Investigator</role>
    <affiliation>VA Salt Lake City Health Care System</affiliation>
  </overall_official>
  <location>
    <facility>
      <name>University of Utah</name>
      <address>
        <city>Salt Lake City</city>
        <state>Utah</state>
        <zip>84108</zip>
        <country>United States</country>
      </address>
    </facility>
  </location>
  <location>
    <facility>
      <name>VA SLC Health Care System</name>
      <address>
        <city>Salt Lake City</city>
        <state>Utah</state>
        <zip>84148</zip>
        <country>United States</country>
      </address>
    </facility>
  </location>
  <location_countries>
    <country>United States</country>
  </location_countries>
  <verification_date>August 2016</verification_date>
  <study_first_submitted>October 5, 2012</study_first_submitted>
  <study_first_submitted_qc>October 5, 2012</study_first_submitted_qc>
  <study_first_posted type="Estimate">October 10, 2012</study_first_posted>
  <last_update_submitted>August 10, 2016</last_update_submitted>
  <last_update_submitted_qc>August 10, 2016</last_update_submitted_qc>
  <last_update_posted type="Estimate">August 11, 2016</last_update_posted>
  <responsible_party>
    <responsible_party_type>Principal Investigator</responsible_party_type>
    <investigator_affiliation>University of Utah</investigator_affiliation>
    <investigator_full_name>Gavin West</investigator_full_name>
    <investigator_title>Associate Chief of Medicine, VASLCHCS</investigator_title>
  </responsible_party>
  <keyword>patient satisfaction</keyword>
  <keyword>Gulf War 1 Veteran</keyword>
  <keyword>Desert Storm Veteran</keyword>
  <condition_browse>
    <!-- CAUTION:  The following MeSH terms are assigned with an imperfect algorithm            -->
    <mesh_term>Persian Gulf Syndrome</mesh_term>
  </condition_browse>
  <!-- Results have not yet been posted for this study                                          -->
</clinical_study>


download date: ClinicalTrials.gov processed this data on September 20, 2023
link text: Link to the current ClinicalTrials.gov record.
url: https://clinicaltrials.gov/ct2/show/NCT01703767
org study id: IRB_00053707
nct id: NCT01703767
lead sponsor: 
collaborator: 
has dmc: No
The purpose of this study is to investigate Gulf War 1 Veteran (GW1V) patient perceptions of,
      and satisfaction with, their VA primary care treatment, and physician effectiveness in
      delivering improved point of service, in the Primary Care Clinics at the Veterans
      Administration (VA) Salt Lake City Health Care System.
Veterans of the 1990-1991 Gulf War1 (GW1) conflict are still experiencing a host of adverse
      health conditions at the present time. Many GW1 Veterans are still unhappy with their health
      care at the VA, and other stakeholders are critical of how the VA has dealt with GW1
      Veterans' issues. For these reasons, the Gulf War Veterans' Illness Task Force (GWVI-TF) was
      set up to find ways to improve the situation.

      The present survey study addresses one of GWVI-TF's missions, that is, to identify gaps in VA
      services, and to discover opportunities to better serve GW1V. Caring for GW1V is a top
      priority for VA health care providers, which is all the more pressing for the following
      reasons: 1. medical science of Gulf War Illness and environmental exposures is still at its
      infancy, 2. most providers have not received any focused education about how to take care of
      GW1V and the unique medical problems these veterans face, 3. a lack of provider knowledge
      that GW1V may receive may lead to decreased satisfaction on the part of GW1V and may result
      in GW1V perceived health service quality that is compromised.

      In this pilot study, we focus on #2 and #3, to determine how we may understand veterans'
      perceptions of their medical treatment to ultimately improve GW1V medical health outcomes.
observational model: Case-Control
time perspective: Retrospective
measure: Change in Client Satisfaction score
time frame: baseline and 3 months
description: The Client Satisfaction Questionnaire will be used to measure change in client satisfaction at baseline and after providers have received Provider Education Workshop training
measure: Change in Patient Satisfaction score
time frame: baseline and 3 months
description: The Patient Satisfaction Questionnaire will be used to measure change in patient satisfaction at baseline and after providers have received Provider Education Workshop training
measure: Change in Physician Assessment of GW1V Care
time frame: Baseline and 3 months
description: The Physician Survey will be used to measure change in physician assessment of GW1V care at baseline and after providers have received Provider Education Workshop training.
arm group label: Gulf War 1 Veterans
description: Persian Gulf War 1 Veterans (GW1V) who are currently treated by a primary care physician at the VA Salt Lake City Health Care System. GW1V will assess their primary care satisfaction before and after their providers receive a Provider Education Workshop.
intervention type: Behavioral
intervention name: Provider Education Workshop
description: Educational resources for physicians regarding the needs of GW1V patients.
arm group label: Gulf War 1 Veterans
study pop: 
sampling method: Non-Probability Sample
criteria: 
gender: All
minimum age: 38 Years
maximum age: 80 Years
healthy volunteers: No
last name: Gavin West, MD
role: Principal Investigator
affiliation: VA Salt Lake City Health Care System
facility: 
facility: 
country: United States
responsible party type: Principal Investigator
investigator affiliation: University of Utah
investigator full name: Gavin West
investigator title: Associate Chief of Medicine, VASLCHCS
mesh term: Persian Gulf Syndrome