• How they will ascertain that the consultants are kept up-to-date with the latest developments in the relevant areas of ICT and project management. 

## 7.4.3.4. Quality of services 

Tenderers shall describe their procedure for ascertaining the quality and the conformity of the provided services. The tenderer shall include information on issues such as: 

• Quality checks/monitoring; 

• Communication with Europol for quality related issues; 

• Counter-measures to quality under-performance; 

• Urgent or short notice situation; 

• Knowledge transfer to Europol or third parties at the end of the service provision. 

## 7.4.3.5. Contract Management 

The successful tenderer shall before the contract is signed, identify two Points of contact and substitutes within its organisation for all administrative and operational communication with Europol with regards to the contract. Similarly, Europol will designate a Contract Manager in charge of handling contacts with the successful tenderer. 

Detailed requirements are included in section 7.4.3.7 below `Requirements for Personnel’. 

## 7.4.3.6. Proposed Risk Management 

Tenderers shall explain how the continuity of the provision of the service shall be managed during the contract, for example: 

• Situations when the consultant selected for the provision of the services is sick or otherwise unavailable. 

Tenderers are required to identify the potential risks for Scenario 1 as an example of the methodology and explain how they shall be mitigated and managed. 

## 7.4.3.7. Requirements for Personnel 

Following criteria are all mandatory and must be met for all offered consultants 4 . 

If requested, the mandatory requirements shall be evidenced by providing Europol with a CV and supporting documents. 

## Language skills 

