content_image/494018.jpg
<img src='content_image/494018.jpg'>

## 3.5.7. Communication about Service Transition Activities 

See later section in this document regarding communication methods and formulation of communication messages in general. Some specific aspects regarding Service Transition are described below. 

## Programmes and Programme Boards 

Programme Board meeting documents and minutes are accessible for everyone at ECHA. Information about Programmes is published on the ECHAnet in the ICT pages, including links to Programme Board meeting documents and current Programme Plans. 

The IT DPB  receives regular reports  on the status of the IT programmes . 

• The Heads of Unit of the Information systems Directorate are responsible for the reporting to the IT DPB 

• The Programme Managers are responsible for the information about their Programme on the ECHAnet 

• The Programme Managers are responsible for driving sufficient communication about their Programme towards their stakeholders. 

## Projects and Project Boards 

Communication is a core tasks in managing Projects. In general, a Project has a communication plan. The Product Manager is often in charge of planning and driving the communication towards customers, though this can be shared with the Project Manager as necessary. Occasionally, most notably when the project affects external stakeholders, the Communication unit provides dedicated support to the project. 

The Project Manager regularly reports on the status of the project in the Project Board. Minutes of the Project Boards are internal documents accessible to everybody in ECHA. 

## Maintenance work 

Maintenance work does not produce changes at similar scale as Projects. Yet in most cases, the changes will be visible and important to the users. 

The extent and timing of communication about upcoming Change Releases depends on the extent of the changes. In any case, it should take place sufficiently early before go- live. The Service Manager (Change Manager) and the Product Manager are jointly in charge of planning and driving the communication. 

## Direct Service Changes 

The extent and timing of communication about the Service Changes depends on the extent of the changes. The Service Manager is responsible for planning and driving the communication. 

The iCAB Change Manager  is responsible for ensuring that the communication plan and messages are ready before approving the change and for driving the communication to take place as planned. 

