2. The Contractor  must perform its contractual obligations with due care, efficiency and diligence in accordance with the highest professional standards and in accordance with the provisions of the Framework Contract , including the Tender Specifications. 

3. The Contractor must comply with all minimum requirements provided for in the Tender Specifications, throughout the duration of the Framework Contract . This includes compliance with applicable obligations under environmental, social and labour law established by European Union law, national law and collective agreements or by the international environmental, social and labour law provisions listed in Annex X to Directive 2014/24/EU 20 , compliance with data protection obligations resulting from Regulation (EU) 2016/679 21  and Regulation (EU) 2018/1725 22 . 

4. The Contractor  must obtain and maintain throughout the duration of the Framework Contract  any permit or licence required for performance of the Framework Contract and Specific Contract or Purchase Order under the laws and regulations in force at the place of performance of such Framework Contract  and Specific Contract  or Purchase Order . 

5. The Contractor  must at all times allocate sufficient resources to provide the goods and/or services in accordance with the terms of the Framework Contract  and Specific Contract  or Purchase Order . 

6. The Contractor  and its Personnel  shall neither represent Europol nor behave in any way that would give such an impression. The Contractor  and its Personnel  shall inform third parties that they do not belong to the European public service. 

7. Should any unforeseen event, action or omission directly or indirectly hamper performance of any contractual obligation, either partially or totally, the Contractor  shall immediately and on its own initiative record it and report it to Europol. The report shall include a description of the problem and an indication of the date on which it started and of the remedial action taken by the Contractor  to ensure full compliance with the obligations under the Framework Contract . In such event the Contractor  shall give priority to solving the problem rather than determining liability. 

8. If applicable in accordance with the subject of the Framework Contract , in order to avoid damage to the building in which Europol’s Premises  are located, the Contractor  must ensure that any on-site means of transportation of goods and/or materials are equipped with soft wheels [i.e. rubber or air tires]. 

9. For contracts concerning or involving software licensing and/or on-site installation, the Contractor agrees that Europol does not accept any on-site inspection and/or audit of the installed software. Following a written request from the Contractor , Europol will provide written explanation on its compliance with the licensing restrictions and may provide outcomes from scripts. 

10. The Contractor acknowledges that this Framework Contract may be managed by personnel providing services to Europol under separate contracts (i.e. with third parties). Such third party personnel may therefore require access to this Framework Contract and any Specific Contract or Purchase Order  under it in order to deliver their services to Europol. The third party contractors and their personnel will be bound by appropriate prior confidentiality obligations established by means of written agreements concluded with each of them. Europol endeavours to consider the requests 

