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Our customers speak  — Through letters, electronic messages, telephone calls and other com- munication vehicles, our customers let us know what is on their minds. Here is a sampling of comments from customers about their experiences with AEP and its operating units. 

A huge thank you to the American Electric Power crew that restored our power at 2 a.m. Christmas Day. All of these folks went above and beyond their duty, working in the dark in frigid temperatures. Thanks also to the families of the electric workers who had to modify holiday plans so that their husbands, dads, brothers and uncles could work in unbelievable conditions to make us comfort- able. We truly appreciate all their efforts and are very grateful for each of them! —  COLUMBUS, OHIO 

It’s time for central Ohio to reach out and support the American Electric Power crews who continue to work around the clock to restore power to the Columbus area. Our family, along with thousands of our neighbors, suffered the effects of losing power for several days. This has been no small sacrifice in comfort, warmth and convenience, especially during the holiday season. Through this, however, there are heroes that we seem to have forgotten or, at times, blamed. Those heroes are the AEP employees who are working day and night, some suffering extreme discomfort through the night, outdoors and away from their families, to bring normalcy back to our community. —  BLACKLICK, OHIO 

Thank you so very much for all the time and effort you all put toward regaining our power. We appreciate every minute of every cold, wet, dangerous day and night you spent working. We appreciate all the endless hours of stress and dealing with the public you spent. Most of all, we appreciate the fact you were taken from your families during the holidays to be there for all of us, to make our holidays more bearable. — DANVILLE, OHIO 

Just a note to thank you for your superb efforts in restoring power to the Columbus area. Considering the magnitude of this storm, you did an outstanding job. We have been a customer since 1956 and will always remain so. —  COLUMBUS, OHIO 

I would like to take this opportunity to express our sincere appreciation for the quick response you gave us to help our fair. We purchased a new ride and we des- perately needed additional lighting for this ride. I made a phone call this morning and by 3:00 this afternoon the lights were installed. Talk about service!!! It is very important to our small community to have a service company that still believes in SERVICE.… Thank you, PSO, for being a company that still helps out the local causes. — Carnival Chairman, Fort Cobb District Fair — FORT COBB, OKLA . 

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Appalachian Power Company, organized in 1926, is headquartered in Charleston, W.Va., and provides service to AEP customers in West Virginia, Virginia and Tennessee, including customers of Kingsport Power Company. 

Major industries served include coal mining, primary metals, chemicals and textile mill products. 

Appalachian Power has approxi- mately 1 million customers. 

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Indiana Michigan Power Company, organized in 1925, is headquartered in Fort Wayne, Ind., and encompasses AEP’s service territories in Indiana and southwest Michigan. 

Principal industries served include primary metals, transportation equipment, electrical and electronic machinery, fabricated metal products, rubber, plastic products and chemicals. 

Indiana Michigan Power has approximately 576,000 customers. 

