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Document code: Security level: Effective date: ICT Governance 

PRO-0027.06 Internal 15/01/2019 

What comes to further development of Products under the Service, setting the direction is joint effort of the Service Manager and the Product Manager with each having their specific viewpoints and areas of concern. Both have equal say on Product changes and their prioritisation. Since both Service Manager and Product Manager have their own areas of interest, and because both roles aim for improvement, conflicts should be rare and mostly likely to concern prioritisation of work. In normal cases, conflicts should be solved via co-operative discussion, but in cases where an issue cannot be resolved, the correct escalation path is to the Programme Board. 

## 3.4.2. Communication about Service Design Activities 

The Service Catalogue and Service Portfolio are published on the ECHA Intranet (ECHAnet) ICT pages. 

• The Service Catalogue Manager is in charge of correctness of the Service Portfolio and the Service Catalogue information published in the ECHAnet. 

## 3.4.3. Records and Documents 

The Service Manager is in charge of the Service’s records and documentation, including that the correct storage locations are used. 

The following are the key documents produced or updated by the Service Design phase: 

• Service Portfolio (ECHA Intranet under ICT pages) 

• The Service Design, documented in form of the Service Definition Package (SDP), consisting of 

• Service pilot plan and pilot results 

o the Service Card (TEM-0068) 

o the Technical Description (TEM-0069) 

o the Service Requirements document 

The Service shall store evidence that the Service Definition Package has been approved by the Service Owner (e.g. email) and the Service Steering Committee (e.g. link to the SSC meeting folder). 

The following table summarises the recommended approach for the filing plan for Services . 

The Service Manager is responsible for ensuring that the Service has a unique activity code  generated according to the standard guidelines. This is a permanent code, valid as long as the Service is in operations. 

## The Service’s activity code determines the location of the Service’s folder in DMS . 

The “Sub folder” column in the table represents the first level sub folders under the Service’s folder in DMS. 

