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##    work easier and faster 

Robin Walker , right, Systems Coordinator for the John M. Glover Agency in Harwinton, CT, thinks The Hartford’s “ExpressWay” technology platform is a “great product that saves lots of time.” 

It enables independent agents to get real-time car and home insurance pricing quickly and effi- ciently by using their own agency management system data. Then, when the policy is issued, all policy information is automatically downloaded into agents’ systems within 24 hours. 

Robin points out that “I just have to click a button to get the answer to my question. It’s easy and logical to use and, because it saves time, I get more business done. Every insurance company should offer this.” 

The Hartford is one of the first insurance companies to offer “ExpressWay” for real-time quoting and issuing. It represents our com- mitment to deliver great value to agents through innovative products and services. 

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*Ex-catastrophe combined ratios and catastrophe ratios treat the effect of the September 11, 2001 terrorist attack as a catastrophe. 

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We quickly realigned our claims team to meet the increased demand for service and speed. This meant re-routing calls, trans- ferring staff into the region, and bringing new staff on board. As a result of the hurricanes, more than 51,000 claims were received and, to date, more than 96 percent have been settled. 

New technology helped us serve our customers more quickly and efficiently. “Claims Expediter,” our new wireless mobile system that integrates claims resources, helped adjust- ers make immediate claims from customers’ homes and businesses despite the loss of electricity and phone service in many areas. With road signs and other landmarks missing or unreliable in the worst hit regions, our customer teams 

## New “Dimensions” products increase our market opportunity by nearly 

70 % 

