Any monthly fixed recurring cost if any, for the E1 lines, beside the initial installation. 

c) Monthly fee for packages of minutes of calls toward the main destinations: 

d) Price per additional minute per destination toward: 

 Portuguese mobile lines (average of all networks);$^{5}$ 

 Portuguese fixed lines (average of all networks);$^{6}$ 

 EU, USA and Canada fixed lines;$^{7}$ 

 EU, USA and Canada mobile lines.$^{8}$ 

 Portuguese mobile and fixed lines (all networks); 

 International phone calls to fixed and mobile lines (separated by country). 

For the purpose of the evaluation, a scenario based on the current EMSA monthly consumption pattern increased about 20% will be used, and it is presented under Appendix C. The tenderer is required to develop its best price plan to minimise the overall cost of the given scenario, using the cost of the bundle proposed and the cost of calls per minute per destination. 

## SERVICE 2 : Mobile telephony services and equipment 

EMSA requires mobile voice and mobile (3G/4G/5G) data communications services in Portugal and abroad in roaming, and equipment (devices) for mobile communications. 

EMSA currently operates about: 

 40 Voice/Data lines (Smartphones); 

 15 Mobile Internet lines (3G/4G Routers); 

 16 Tablet Internet lines; 

 8 only-voice mobile lines. 

These figures are estimated to grow in the coming years. If necessary, the transition phase from the current operator with number portability shall be organised to avoid any disruption to EMSA operations. Access to premium rate numbers on these lines can be blocked on EMSA request, as well as it can be possible to set hard thresholds for data traffic both in Portugal and abroad in roaming to avoid inappropriate usage. Internal certified antennas could be installed in the EMSA building in order to guarantee a correct use of the mobile communications. 

Tenderers shall provide in no more than 10 pages  a description of: 

• proposed solution and implementation plan for the transition from the current operator; 

• the customer support services and the service levels. 

