## 3. Violations/Procedures 

The following procedures shall apply to all complaints and violations under this sub-Section H. 

a. Process and Requirements for Reporting Alleged Violations 

Any individual who believes that any Player Support Team member or Credentialed Person has failed to meet his or her obligations under this Code may file a written complaint with the CEO. That complaint shall be signed and shall state specifically the nature of the alleged misconduct. 

b. Review or Investigation of Alleged Violations 

Upon receipt of such a signed complaint, the CEO promptly shall initiate a review of the matter. The CEO also may initiate an investigation on the basis of a suspension or other disciplinary action taken against Player Support Team members or Credentialed Persons by a National Federation or other tennis organization or a conviction or plea of guilty or no contest to a criminal charge or indictment. 

c. CEO Findings and Action 

Upon review of the complaint and, where appropriate, additional investigation, the CEO may determine that the complaint does not merit further action. 

However, if the CEO determines the complaint does merit further action, after giving the accused individual the opportunity to present his or her views to the CEO or his/her designee, either in person or in writing, at the CEO’s discretion, the CEO may impose appropriate sanctions including: 

i. Denial of privileges or exclusion of the person in question from any or all Tournaments; or 

ii. Such other sanctions including monetary sanctions as the CEO may deem appropriate. 

In addition, the CEO shall have authority to issue a provisional suspension, pending the completion of the investigation and issuance of a final decision on the matter. 

