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Contractor will keep also a database of profiles relevant for EFSA including their skills and the specific contracts/order forms in which they were involved. 

## Takeover 

EFSA will request the new contractor to proceed with takeover activities once timelines are agreed with EFSA and included in a takeover plan. 

The takeover shall be performed only for topics identified by EFSA and will be launched in the first phase of the execution of this FWC. 

The contractor must provide detailed plans to perform the takeover of the services and those plans must be ratified by EFSA prior to the beginning of the takeover. 

The takeover will be implemented via specific contract/order form. 

## Handover 

The contractor shall prepare for and contribute pro-actively to a complete, timely and smooth handover of the services to another contractor or EFSA, in case of termination or upon expiry of the contract. The handover period will start 3 months before the closure of the Framework contract and during the handover period the contractor will fully co-operate with EFSA or with the next contractor(s) to achieve the continuation of high standard service quality. No specific contracts /order forms is foreseen for handover activities taking place during the FWC duration. 

## Interaction with EFSA IT services 

IT services are provided to EFSA via a separate framework contract (FWC), hereinafter defined EFSA IT FWC, and do not fall in the scope of this Call for tender. 

The awarded contractor for the framework contract resulting from this Call for tenders shall set up the necessary processes to ensure that EFSA can easily and transparently verify the quality of the deliverables of this contract; these processes must be fully managed by the Contractor and define clear accountability especially in the case of tasks with interdependence with tasks falling within the remit of the EFSA IT FWC, i.e. providing development/test system accessible to EFSA staff to perform deliverable acceptance tests. 

The contractor shall also present a suitable deployment process in the case of deliverables requiring deployment by EFSA IT services, in order to move these deliverables in the production phase. This includes all steps and checks to be performed EFSA IT services to ensure that the deployment process executed by EFSA IT services is performed successfully. 

The proposed process shall be presented by the contractor and discussed with EFSA during the kick-off meeting. 

## Language 

The working language for contract implementation including execution of tasks, meetings and deliverables shall be English. Any written deliverables must be to a high standard of English which does not require proof reading 

