content_image/974615.jpg content_image/974616.jpg
Figure 10-4 shows Monitoring →  Events panel with the Run Fix  button. 

<img src='content_image/974615.jpg'>

Resolve alerts in a timely manner:  When an issue or a potential issue is reported, resolve it as quick as possible to minimize its impact and potentially avoid more serious problems with your system. 

## 10.2 Remote Support Assistance 

Remote Support Assistance (RSA) enables IBM support to access the IBM FlashSystem 9100 device to perform troubleshooting and maintenance tasks. Support assistance can be configured to support personnel work on-site only, or to access the system both on-site and remotely. Both methods use secure connections to protect data in the communication between support center and system. Also, you can audit all actions that support personnel conduct on the system. 

Figure 10-5 shows how to set up the remote support options in the GUI by selecting Settings →  Support →  Support Assistance →  Reconfigure Settings . 

<img src='content_image/974616.jpg'>

