## Europol Public Information 

4. The Contractor shall undertake to comply with the services level requirements as set out in the Contractor’s  SLA. Compliance of these requirements shall be monitored by Europol. In the event of non-compliance with one or more of the requirements, the Contractor shall submit an improvement plan in accordance with the provision of the SLA. Failure to submit and/or to implement the improvement plan  shall entitle Europol to apply the penalties/incentives scheme described in the SLA. The penalties shall be credited to Europol against future Purchase Order/Specific Contract . If no invoice is due or foreseen within the next four (4) months period, or if the total of service credits to be paid is higher than the Contractor’s invoice, the financial consequences of the SLA shall be invoiced by Europol. The Contractor  shall issue in due time the credit notes required to materialise any of the above. 

5. The financial penalties/incentive scheme foreseen in the SLA will prevail over the liquidated damages in Article II-23. For matters not covered by the SLA or in the absence of incentive scheme in the SLA the provisions of Article II-23 remain applicable. 

## Article I-13 

## Trade-back 

1. Should the Goods under the Framework Contract be decommissioned by Europol or become redundant due to evolution of the technical implementation, Europol may request a trade-back on the Goods. Upon Europol’s agreement, the Contractor  shall then warrant to use reasonable endeavours to make use of the trade-back programme of the vendors in order to replace old Goods with new Goods and obtain extra discounts. Trade-back shall be carried out at no cost to Europol. 

2. In order to comply with security obligations, Europol will retain and destroy all mass storage devices present in the trade back devices/Goods. 

## Storage and transport of Goods 

## Article I-14 

1. In case of (temporary) storage of Goods in any (including sub-contractors) locations and/or in warehouse/storage facilities, the Contractor shall authorise Europol to inspect the Goods at its locations. 

2. Upon Europol’s inspection of the Goods, the Contractor  shall be entitled to release a ‘Warehouse Receipt’ listing all the Goods inspected by Europol. 

3. Signature of the Warehouse Receipt shall under no circumstances constitute Europol’s final acceptance of the Goods. Final acceptance shall be provided when the Goods are delivered and installed at end destination. However by signing the Warehouse Receipt: 

a. Europol acknowledges that the requested quantities of the Goods have been received and that the received Goods comply with the specifications in terms of quantities and physical features set out in the relevant Specific Contract/Purchase Order ; 

