f. Specific Contract: a written agreement concluded between Europol and the Contractor primary for the provision of consultancy, project management and tailored training services and, if required by Europol, for the acquisition of Goods, software and hardware and related deployment and maintenance services in accordance with Article I-4 of this Contract; 

g. Service Level Agreement (SLA): the Service Level Agreement referred to at Article I-10 which shall describe the service level requirements and the credit scheme for breach of SLA. The SLA shall be based on the Contractor’s model SLA and shall form Annex III to the Framework Contract . 

h. Timesheets: a written document confirming attendance and the number of Working Hours performed by the relevant Contractor’s Personnel, as well as an explanation of the work performed with sufficient detail to permit Europol to undertake verification and dedication of the work using a template to be provided by Europol. 

i. Place of Origin: for the purpose of Article I-10 (“Specific provision related to travel and reimbursements”), the city in which the Contractor’s registered office is located or, with Europol’s prior written permission, the city in which the Contractor’s Personnel is habitually resident; 

j. Benchmarking Benchmarking is an assessment process which: tests, evaluates and measures the performance of the contractor by comparison with similar products provided by other companies; and/or analyses the evolution of the relation between the prices laid down in the FWC and the market prices for similar products. 

k. Delivery note Note in duplicate duly signed and dated by the Contractor or his carrier, giving the Specific Contract number and particulars of the goods delivered to be countersigned by Europol and returned to the Contractor or his carrier. This note acknowledges the fact that the goods have been delivered and in no way implies conformity of the goods with the Specific Contract. 

l. Warehouse Receipt Receipt listing all Goods (temporarily) stored at the Contractor’s warehouse facilities. 

m. Optional Services: Trade-back service if offered by the Contractor in compliance with Annex I and Article I-13; 

