## LEADING 

In 2012 Cigna achieved some historic milestones. 

## MILESTONES &  RECOGNITION IN 2012... BY THE NUMBERS 

Cigna earned a DALBAR Recognition for Excellence award for the My Personal Champion program – becoming the first health service company to win this award. My Personal Champion, currently available to six million customers, makes it easier for customers who have experienced a serious illness or injury to navigate the complexity of health care and the resources available to them through their communities. 

DALBAR is a leading independent evaluator of service practices in the health care and financial services industries, recognizing companies and programs that meet strict performance criteria. 

Cigna & CMC Life Insurance Co. Ltd, a joint venture between Cigna and its China Merchants Group affiliate, reached one million insurance policies in force. Cigna & CMC achieved this historic milestone in just nine years, a testament to the vision and values both joint venture partners share. As one of the most successful financial services-related joint ventures in China, Cigna & CMC combines Cigna’s years of experience, distribution expertise, and deep knowledge of insurance services with China Merchant Bank’s vast retail experience and powerful brand. 

In just under a decade, the joint venture has grown into an impressive insurance operation with 4,000 employees and licenses to operate in 10 provinces – representing approximately 540 million people – enabling the joint venture to reach more than one third of all Chinese consumers. 

Cigna joined the 100,000 Jobs Mission, a coalition of private sector companies dedicated to helping 100,000 U.S. veterans find jobs. The coalition companies, collectively, hired 51,835 veterans in 2012 and are halfway toward their goal. 

To help fuel America’s entrepreneurial spirit and create jobs, Cigna became the first health service company to make health and dental coverage available to the 11,297 members of the Startup America Partnership. Startup companies often go without health care coverage, making it difficult for them to attract top talent and to keep their workforce healthy. The Partnership is a national movement of founders, experts and resources providing startups with access to the corporations, investors, and services they need to grow. 

