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## 13.7 Monitoring 

An important step is to correct any issues that are reported by your SAN Volume Controller as soon as possible. Configure your system to send automatic notifications to either a standard Call Home server or to new event Cloud Call Home server when a new event is reported. To avoid having to monitor the management GUI for new events, select the type of event for which you want to be notified, for example, restrict notifications to just events that require action. Several event notification mechanisms exist: 

<img src='content_image/1003511.jpg'>

If your system is within warranty or if you have a hardware maintenance agreement, configure your SAN Volume Controller cluster to send email events directly to IBM if an issue that requires hardware replacement is detected. This mechanism is known as Call Home . When this event is received, IBM automatically opens a problem ticket and, if appropriate, contacts you to help resolve the reported problem. 

Important:  If you set up Call Home to IBM, ensure that the contact details that you configure are correct and kept up to date. Personnel changes can cause delays in IBM making contact. 

Cloud Call Home is designed to work with new service teams, improves connectivity, and ultimately should improve customer support. The initial setup of Cloud Call Home is explained in Chapter 4, “Initial configuration” on page 97. 

Note:  If the customer does not want to open their firewall, Cloud Call Home does not work. The customer can disable Cloud Call Home and Call Home is used instead. 

## 13.7.1 The Call Home function and email notification 

The Call Home function of IBM Spectrum Virtualize sends an email to a specific IBM Support center. Therefore, the configuration is similar to sending emails to a specific person or system owner. The following procedure summarizes how to configure Call Home and email notifications: 

1. Prepare your contact information that you want to use for the Call Home function and verify the accuracy of the data. From the GUI menu, click Settings →  Support (Figure 13-39 on page 740). 

