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I n 2011, the Behavioral Health Division focused on integrating facilities obtained in its acquisition of Psychiatric Solutions, Inc., including operations and management, clinical services, human resources, finance, business development and information technology. Throughout the transition, the company was able to achieve its objective of providing uninterrupted treatment services to patients, while maintaining its dedication to safety and quality care. 

The combination of facilities helped create a stronger company with expanded clinical expertise and a broader range of services. By sharing best practices, the Behavioral Health Division improved quality indicators, patient satisfaction scores and employee engagement. 

Approximately 225,000 patients were surveyed in 2011 to measure their overall satisfaction with the care they received, as well as their improvement from admission to discharge and how well they were prepared to leave the facility. The 2011 survey results continued the division’s trend of annual improvement in patient satisfaction. 

The division saw a number of positive developments, including the addition of 263 beds at 11 facilities. A replacement for Cumberland Hall Hospital with 97 beds was built in 2011 and opened in Hopkinsville, Kentucky on January 27, 2012. UHS successfully filled existing capacity and penetrated further into current and new markets. 

The loss of state-operated and private hospital inpatient beds over the last decade has created a shortage of acute inpatient psychiatric beds. To meet that need, UHS added more beds where possible, and converted existing residential treatment beds to acute beds. That allowed the company to alleviate wait times for patients in hospital emergency rooms who are pending placement. 

The division’s core business remains comprehensive inpatient and outpatient behavioral health and substance abuse services. However, it continues to see great value in its specialty programs to treat eating disorders, sexual trauma and neuropsychiatry services, and will continue to develop such programs to meet specific needs. 

The division continues its commitment to the military with the Patriot Support Program, a network of treatment centers, support staff and medical professionals dedicated to treating active duty service members, veterans and their families. UHS also provides employment opportunities to veterans who have recently separated from, or who are about to leave the armed forces. 

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