as well as ongoing, long-term support, system enhancement and maintenance, and managed services agreements. We believe that such relationships are facilitated in many cases by the mission-critical, strategic nature of Amdocs systems and by the added value we provide through our specialized skills and knowledge. We believe that the longevity of our customer relationships and the recurring revenue that such relationships produce provide a competitive advantage for us. 

## Products 

Our product offerings consist of an extensive software portfolio that we have developed to provide comprehensive customer experience systems functionality for service providers. Our software systems support the full span of the customer lifecycle: revenue management, customer management, operations support, network control and optimization and digital services. Further, our systems employ a common architecture, including shared frameworks, and include services for deployment, configuration, integration, security, user interface and monitoring and control. We also provide solutions for high growth and emerging markets, as well as advertising and media solutions for local marketing service providers, including directory publishers. 

Our products focus on: 

GLYPH<129> Revenue Management: Products that manage the end-to-end network services revenue stream from offer definition to cash-in-hand and spans the consumer, business and partner domains. Amdocs’ Revenue Management offerings include: 

GLYPH<129> Convergent Charging and Billing: enables the consumption, monetization and management of network services across any customer, network and device type and supports all lines of business and payment types. 

GLYPH<129> Mediation: enables service providers to address BSS/OSS data processing and event handling needs across all lines of business and to transform raw network data into actionable business information. 

GLYPH<129> Partner Management : enables end-to-end partner lifecycle management for different aspects of partnership relationships, including interconnect, roaming, wholesale and mobile virtual network operator (MVNO) (a mobile service provider that does not have its own spectrum), content and advertising and dealer management. 

GLYPH<129> Service Delivery: focuses on service creation, deployment and execution to enable service providers to rapidly deliver new services to any user on any network. These offerings employ the Amdocs Service Platform, a real-time, open, standards-based, Java service delivery environment, for developing, integrating, deploying and managing communications services across a multi- network environment, including fixed, mobile, IP-Multimedia Subsystem (IMS), SS7 and IP- based technologies. 

GLYPH<129> Compact Convergence: is a real-time converged billing and service delivery platform for small to medium-sized service providers, MVNOs and mobile virtual network enablers (MVNEs) that provide services to MVNOs. This offering features built-in essential business functionality, such as invoicing and provisioning, customer care, self Web-care and reporting capabilities and can be implemented on premise or in the cloud. Amdocs Compact Convergence offerings include: 

GLYPH<129> M2M Solution: is a cost-efficient, partner-driven solution that supports wired and wireless communications between machines and across virtually any M2M vertical and business model, including applications such as smart cars and connected homes. 

GLYPH<129> Customer Management: Products that enable service providers to simplify the customer experience across all interaction channels and touch points to increase revenue, reduce operational costs and improve customer satisfaction, including as measured by net promoter score (NPS) metrics. Amdocs’ Customer Management offerings include: 

GLYPH<129> Multichannel Selling: unifies all sales channels, including call center, retail stores, Web and mobile, around a single sales and ordering hub to provide a complete order-to-cash cycle for multiple lines of business. 

