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continue to contract in services and entry points of deposits; we are filling several of those gaps in our region. The lockbox function remains a time-tested magnet for corporate and institutional deposits. We are proud of the most stable operational management team in the industry, combining an advanced technology platform with live and experienced customer service personnel. 

## Visibility: Widely Recognized Branding Program 

Our best-in-class corporate marketing programs promote our message of local family control, permanence, approachability, and personal service. 

This message has molded an identity that resonates with our communities and drives favorability. Marshall, Linda, and I personally sign welcome notes to thank all new clients of Century. This level of personal touch differentiates us from others in the industry. 

## CAPAbILITY 

## Reliability: Information Systems 

2012 marked a year when we experienced no unplanned outage in information systems. We pride ourselves on a technology platform of redundancy and expertise that our clients can rely on for financial inquiry, transactions, and high-quality service. We are proud to say that Information Systems met all of its operational and service goals in 2012. Mobile banking “apps” are a revolutionary and popular channel that our clients are increasingly using to bank and communicate with us. 

## Andover Grand Opening Ribbon Cutting 

Pictured from left: James M. Flynn, Jr., SVP, Century Bank, Brian J. Feeney, EVP, Century Bank, Linda Sloane Kay, Holly Nahabedian, VP and Andover Branch Manager, Barry R. Sloane, Barbara J. G. Sloane, Marshall M. Sloane, State Senator Barry R. Finegold, and Alexander J. Vispoli, Vice Chairman, Andover Board of Selectmen 

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## We are proud to be recognized as 74 on the Boston Globe 100 best performing companies in Massachusetts 

