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## Sustainable Business Strategy 

<img src='content_image/258920.jpg'>

Customers 

Our goal is to become a world-class customer-focused energy company. 

## Meeting our customers’ expectations 

We are responding to our customers’ concerns about increasing energy prices by providing simple and affordable energy efficiency advice and products, enabling them to better manage their energy consumption. We are continuing to improve our customer service, making AGL an easier company to engagewith. 

2012:  Online resources provide customers with access to a range of energy efficiency services and products. 

