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$^{†}$In certain cases, ECHA may explicitly request that a request is scheduled for implementation at some specific future moment that lies beyond the Maximum Resolution Time specified in the above table. In such cases, the resolution timer can be stopped for the duration of the wait for the requested start time. 

## 4.6.1.4. Pricing 

The contracting ways will be Fixed-Price for Application Management services (effort/service bands) and Time and means or Quoted time and means for additional services to support application management service and change management (e.g. normal changes, documentation, setup of new environments, Service Manager services such as coordination with 3 rd  parties & reporting, etc.). 

When placing orders for Application management services for each Application in a stated Environment or grouping thereof, ECHA shall specify the time period over which each Effort Band and Service Band shall apply. If needed ECHA will also order the setup of Application management services. For example, an order may take the form of: 

Application X, in Production environment, 6 months: From 1st March 2021 until 31st August 2021 Effort Band: <= 3 days/month, Service Band: 24 hours per day / 7 days per week 

More details are provided in Annex 10 – Supplementary information for Application Management. 

## 4.6.2. Corrective maintenance (WP 6.2) 

These are the activities and deliverables required to address identified bugs/issues of the products in scope and bring their operation in line with the specifications, namely (but not limited to): 

## 4.6.2.1. Activities 

• Analyse identified bugs/issues and define the functional or technical impact on the relevant products. 

• Plan and perform the correction of these bugs/issues in line with the defined time frames 

• Test the corrections performed (unit, non-regression, integration) and provide ECHA with the results 

• Deliver the patch and the associated documentation according to the CAB plans 

• If the product is not in agile mode, or different development streams exists, ensure the correction is applied in all the streams 

• Apply problem management processes for recurring issues. 

