## PRoVISIon oF PRoDUcT InFoRmATIon (SAlES AnD mARkETInG, mEDIcAl InFoRmATIon cAll cEnTER, mEDIcAl AFFAIRS) 

## Promoting the Proper Use of Products and Fair Marketing 

Astellas’ Medical Representatives (MRs) and Medical Science Liaisons (MSLs) gather and provide information to ensure that pharmaceutical products are used properly. MRs and MSLs strive to observe high ethical standards. At the same time, MRs and MSLs strive to make compliance their top priority, observing the Astellas Global Code of Conduct, local Codes of Conduct, pharmaceutical laws, and various related ordinances established in each country. 

In addition to providing information on the correct and appro- priate use of our products and possible adverse effects, our MRs supply wide-ranging information on pharmaceuticals in general as well as the latest knowledge and findings on diseases to people on the medical front line. In these ways, they strive to 

## PRocUREmEnT 

Astellas believes it is important for us to fulfill our social respon- sibility across our entire supply chain, including suppliers. To this end, we have formulated our “CSR Procurement Guiding Principles,” which require suppliers to do their business with CSR measures. We also conduct regularly questionnaire-based sur- veys in compliance with our “CSR Procurement Guiding Prin- ciples.” The surveys cover all suppliers of direct materials as well 

## Ⅰ Compliance with laws and promotion of CSR 

Compliance with relevant laws and rules Fair business operations based on ethical standards Maintenance of information security Encouragement and promotion of CSR activities 

## Ⅱ Respect for human rights and fair employment practices 

Respect for human rights and prohibition of child labor Employment consistent with labor-related laws 

## cSR PRocUREmEnT GUIDInG PRIncIPlES 

contribute to the treatment of patients. Furthermore, our MSLs work to ascertain medical needs by discussing medical and scientific issues on a deeper level with medical professionals. 

## Responding to Inquiries 

We also have systems to respond to product-related inquiries from local healthcare professionals, patients and MRs in various countries. In Japan, Astellas has a Medical Information Call Center, which serves as the contact point for a variety of inquiries. For inquiries that require urgent attention, we have a system that allows 24-hours-a-day responses, even late at night and on busi- ness holidays. We also have a system that ensures the continua- tion of the Center’s functions in emergency situations, such as in the event of a major earthquake or the outbreak of an influenza pandemic. We receive more than 100,000 inquiries a year. 

as suppliers of main in direct materials and service suppliers and facility & equipment suppliers. To date, we have obtained responses to the surveys from 606 companies around the world. We have confirmed from these responses that there are no problems with each company’s CSR procurement practices. Furthermore, we have commenced on-site audits of suppliers in countries that pose a high CSR procurement risk. 

## Ⅲ Management of occupational health and safety practices 

Maintenance of a safe workplace environment, and the management of occupational health and safety practices 

## Ⅳ Responsible environmental and sustainability-related practices 

Reduction of the global environmental impact, and contribution to sustainability 

## Ⅴ Social contribution initiatives 

Participation in and support for social contribution activities 

