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of the knowledge base. 

## 4.1.3.4. Internal Team Organisation and Management 

The contractor must set up and develop team and organisation structures based on industry best practices and previous successful experience, thus to ensure the successful execution of all services under the FWC666. 

A detailed list of all personnel assigned/to be assigned to tasks under the FWC666 shall be provided to ECHA and updated regularly for any related event (e.g. move, replacement etc.). 

The contractor must be able to prove –  at any time –  that their internal team, servicing ECHA, is organised in such a way that: 

• It functions as one team internally, regardless of specific project/service/role assignments, organisational boundaries within the contractor ’ s organisation. This requirement is particularly relevant in the context of multiple project team working on different areas of the IT portfolio but also for tenderers organised in consortia and/or with subcontracting, whereas a share of the work is distributed across the different entities. 

• The teams ’ internal organisation is adequately structured in function of the size of the teams and the different activities, in order to create an adequate balance of concentration and distribution of the knowledge acquired in the execution of the tasks. The high impact/likelihood of the risk of dependency on a limited number of tenderer’s personnel requires that  knowledge is effectively and efficiently shared to ensure the necessary quality backups and that a consolidation of the knowledge is maintained. 

• Uniformity in terms of methodology and technical implementation shall be ensured. 

The contractor must ensure that the staff will be fully aware of the quality system, quality methodology, the security requirements and the goals, the policy context, the planning and the political importance of the FWC666. 

The contractor must ensure that all team members have the experience requested for their job (see also Annex 11 – Profiles description), and that the necessary time for induction and adequate training is provided. 

Whereas specific service levels for this FWC666 requires the contractor to ensure high retention rate of the key personnel assigned to work under the FWC666, the contractor shall ensure that high retention rates are guaranteed also for extended teams as to mitigate the risks that any change of personnel will negatively impact the performance on the service delivery and also cause disruption to ECHA’s project and product teams having to adapt to the change. 

With regard to transfer of knowledge when replacing personnel, an handover and takeover period shall be considered in order to facilitate the phase in of the new staff replacing the one leaving. Any cost related to such replacement shall not be charged to ECHA. 

## 4.1.4. FQP delivery and maintenance (WP 1.4) 

The contractor must contribute to FWC666’s Framework Quality Plan (FQP), ensuring compliance with ECHA IMS methodology and the FQP Terms and Conditions. 

The FQP will describe among other topics: 

• a Work Breakdown Structure (WBS) of the activities; 

• the structure of the overall Quarterly Portfolio Report (QPR) and the Monthly 

