## PA RT I 

## Business ITEM 1 

## Description of Business A. 

Cigna Corporation was incorporated in the State of Delaware in 1981. Various businesses that are described in this Annual Report on Form 10-K for the fiscal year ended December 31, 2012 (‘‘Form 10-K’’) are conducted by its insurance and other subsidiaries. 

As used in this document, ‘‘Cigna’’, the ‘‘Company’’, ‘‘we’’ and ‘‘our’’ may refer to Cigna Corporation itself, one or more of its subsidiaries, or Cigna Corporation and its consolidated subsidiaries. 

Cigna had consolidated shareholders’ equity of $9.8 billion and assets of $53.7 billion as of December 31, 2012, and revenues of $29.1 billion for the year then ended. Cigna’s revenues are derived principally from premiums, fees, mail order pharmacy, and investment income. 

## Strategy and Key Developments 

Cigna is a global health services organization with a mission to help its customers improve their health, well-being and sense of security. Its insurance subsidiaries are major providers of medical, dental, disability, life and accident insurance and related products and services, the majority of which are offered through employers and other groups (e.g. governmental and non-governmental organizations, unions and associations). Cigna also offers Medicare and Medicaid products and health, life and accident insurance coverages primarily to individuals in the U.S. and selected international markets. In addition to its ongoing operations described above, Cigna also has certain run-off operations, including a Run-off Reinsurance segment. 

Cigna’s long-term growth strategy is based on: (1) repositioning the portfolio for growth in targeted geographies, product lines, buying segments and distribution channels; (2) improving its strategic and financial flexibility; and (3) pursuing additional opportunities in high growth markets with particular focus on individuals. 

Cigna’s mission and focus on delivering value by serving the emerging needs of our global customers is being accomplished through executing on our long-term growth strategy, that is: 

GO DEEP:  Cigna seeks to increase its presence and brand strength in key ‘‘go deep’’ geographic areas, grow in targeted segments or capabilities, and deepen its relationships with current customers through cross selling. GLYPH<127> 

GO GLOBAL:  Cigna delivers a range of differentiated products and superior service to meet the distinct needs of a growing global middle class and a globally mobile workforce through expansion in existing international markets as well as an extension of the Company’s business model to new geographic areas. GLYPH<127> 

GO INDIVIDUAL:  Cigna strives to establish a deep understanding of its customers’ unique needs and to be a highly customer-centric organization through simplifying the buying process by providing choice, transparency of information, and a personalized customer experience. The Company’s goal is to build long-term relationships with each of the individuals it serves and meet their needs throughout the stages of their lives regardless of the customer’s plan type: employer-based, government-sponsored, or individual coverage. GLYPH<127> 

Executing on Cigna’s strategy, including the goals of achieving better health outcomes for our global customers, improving employee productivity and realizing medical cost savings is being achieved by: 

focusing on delivery of innovative health and wellness solutions tailored to each of our employer and government clients; GLYPH<127> 

ensuring that we focus on the individual customer  by providing deep customer insights through customer research and feedback; and GLYPH<127> 

enhancing collaboration with physicians and hospitals  to offer affordable access to value-based high-quality care. GLYPH<127> 

In addition to investing in these capabilities, Cigna executed on its strategy during 2012 with three acquisitions that better position the Company in several key markets: seniors, individual and global supplemental. HealthSpring, the largest of the acquisitions, strengthens Cigna’s ability to serve individuals across their life stages as well as deepens the Company’s presence in a number of geographic markets. The addition of HealthSpring also brings industry leading physician partnership capabilities, deepens Cigna’s existing client and customer relationships, and facilitates a broader deployment of Cigna’s range of health and wellness capabilities and product offerings. 

The acquisition of Great American Supplemental Benefits strengthens Cigna’s capabilities in the individual market in addition to allowing Cigna to expand into the Medicare supplemental business, and our 

