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3. Figure 10-22 shows the next screen where you have to enter the PMR number then click Next . This PMR input is in the format XXXXX,YYY,ZZZ , where: 

– XXXXX is the PMR record number 

– YYY is the IBM Branch office number 

– ZZZ  in the IBM country number 

These details would have been either supplied when you created the ticket or by IBM support in the event of the PMR being created by an problem call home event (assuming that Call Home is enabled). 

<img src='content_image/996951.jpg'>

4. Clicking Next  will then present you with the screen where you need to choose the log type to upload. Figure 10-23 on page 471 shows the log selection screen and the options. 

The options are as follows: 

– Type 1 - Standard logs. For general problems, including simple hardware and simple performance problems. 

– Type 2 - Standard logs and the most recent state save log. 

– Type 3 - Standard logs and the most recent state save log from each node. For 1195 and 1196 node errors and 2030 software restart errors. 

– Type 4 - Standard logs and new state save logs. For complex performance problems, and problems with interoperability of hosts or storage systems, compressed volumes, and remote copy operations including 1920 errors. 

