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<img src='content_image/511163.jpg'>

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## 4.6.1.3. Timers 

The following timers define the time period within which the contractor is expected to resolve a ticket relating to Application Management deliverables (see also Annex 10 – Supplementary information for Application Management). 

## Event, incident and problem management 

<img src='content_image/511158.jpg'>

## Service and Change requests 

<img src='content_image/511159.jpg'>

