delivered with the DS8900F software. A MIB that contains all of the traps can be used for integration purposes into System Management Software. 

The supported traps are described in the documentation that comes with the LIC on the CDs that are provided by the IBM SSR. The IP address to which the traps need to be sent must be configured during initial installation of the DS8900F. For more information about the DS8900F and SNMP, see Chapter 14, “Monitoring and Support” on page 449. 

GLYPH<SM590000> Email 

When you enable email notifications, email messages are sent to all the addresses that are defined on the MC whenever the storage complex encounters a serviceable event or must alert individuals to other information. 

During the planning process, create a list of the individuals who need to be notified. 

Additionally, when the DS8900F is attached to a IBM Z system server, a service information message (SIM) notification occurs automatically and requires no setup. A SIM message is displayed on the operating system console if a serviceable event occurs. These messages are not sent from the MC, but from the DS8900F through the channel connections that run between the server and the DS8900F. 

## 8.3.5 Event Notification through Syslog 

SNMP and email notification options for the DS8900F require setup on the MC. 

To meet ever increasing security requirements, the DS8900F supports security and logging events to be forwarded to a syslog server. Previously only available on the MC, events that are contained in the audit log are forwarded to configured syslog receivers. 

Up to eight external syslog servers can be configured, with varying ports if required. Events that are forwarded include user login/logout, all commands issued by using the GUI or DSCLI while the user is logged in, and remote access events. Events are sent from Facility 19, and are logged as level 6. 

## 8.3.6 Call home and remote support 

The MC uses outbound (call home) and inbound (remote service) support. 

Call home is the capability of the MC to contact the IBM Support center to report a serviceable event. Remote support is the capability of IBM support representatives to connect to the MC to perform service tasks remotely. If the IBM Support Center is allowed to connect to the MC to perform service tasks remotely based on the setup of the client’s environment, an IBM SSR can connect to the MC to perform detailed problem analysis. The IBM SSR can view error logs and problem logs and start trace or memory dump retrievals. 

Remote support can be configured using embedded Assist On-site (AOS) or Remote Support Console (rsc). Setup of the remote support environment is performed by the IBM SSR during the initial installation. For more information, see Chapter 14, “Monitoring and Support” on page 449. 

