## Our customers: 

• depend on CSX to help them achieve a competitive advantage by providing reliable transportation service. 

• expect the safe and reliable transporta- tion of all of the materials that they need to succeed in business. 

• benefit from the development of new technologies that make doing business with CSX easier. 

## Our shareholders: 

• expect every member of the CSX team to meet the highest standards of moral and ethical conduct. 

• depend on CSX to make prudent decisions about infrastructure investments. 

• can be certain that the company is focused on growing revenue through an emphasis on value pricing and yield management. 

• trust that the company keeps a close watch on overhead costs. 

CSX CORPORATION IS BUILDING ON THE ENTHUSIASM AND DEDICATION OF OUR EMPLOYEES TO DELIVER STRENGTHENED ECONOMIC GAINS TO OUR CUSTOMERS AND SHAREHOLDERS, AND TO THE COMMUNITIES WE SERVE. 

## Our employees: 

• demonstrate consistently that achieving the right results the right way is the only way we do business. 

• have an unwavering commitment to safety in every aspect of their lives. 

• are focused on consistent, continuous improvements in service delivery. 

• are leaders who are disciplined and focused on execution. 

## Our communities: 

• expect CSX to be a safe, responsible member of the neighborhood. 

• depend on CSX to be a positive presence in the areas where we operate. 

• count on the time, talents and financial support of CSX, our customers and our employees. 

