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## On the cover 

Liz Fleissner is looking forward to a secure financial future with her husband, Bill, and their five children, thanks to a diversified insurance and investment portfolio that includes products from The Hartford. 

See page 2. 

## Financial Highlights 

## Opposite page 

The Hartford enjoys partnerships with some of the leading insurance agencies in the United States. Account Manager Gale Bolin, right, and Executive Assistant Katie McClendon work in the Palo Alto, Calif., office of Heffernan Insurance Brokers, based in Walnut Creek, Calif. For more on this important partner and one of its customers, see page 30. 

<img src='content_image/90492.jpg'>

[1] 2003 includes an after-tax charge of $1,701 related to the Company’s 2003 asbestos reserve addition, $40 of after-tax expense related to the settlement of the Bancorp Services, LLC litigation dispute, $30 of tax benefit in Life primarily related to the favorable treatment of certain tax items arising during the 1996-2002 tax years, and $27 after-tax of severance charges in Property & Casualty. 2002 includes $76 tax benefit in Life, $11 after-tax expense in Life related to Bancorp and an $8 after-tax benefit in Life’s September 11 exposure. 2001 includes $440 of losses related to September 11 and a $130 tax benefit in Life. 

[2] 2001 includes a $91 reduction in premiums from reinsurance cessions related to September 11. 

