we were named to the prestigious Dow Jones Sustainability Index for the third year in a row. In 2012, we were named No. 1 in our sector on Fortune  magazine’s “World's Most Admired Companies” list for the sixth year in a row. 

At FPL, we continued to deliver award-winning customer service. For an industry-record eighth consecutive year, FPL earned the ServiceOne Award for exceptional customer service, which is presented annually by PA Consulting Group. The worldwide consulting firm also honored FPL with ServiceOne Balanced Scorecard Achievement Awards for our customer care, billing, meter reading and field meters departments. FPL was also one of three utilities honored for Outstanding Customer Service by the 25 national chain customers that comprise the Customer Advisory Group of the Edison Electric Institute. 

## A Legacy of Leadership 

We expect 2012 to be a year of new opportunities for NextEra Energy, but it is also a year for showing gratitude to a highly respected leader in the utility industry. After 40 years of dedicated and successful service to our company, FPL Chief Executive Officer Armando Olivera has announced that he will retire in May. He has led FPL with extraordinary success since June 2003 and leaves the business one of the strongest and best-performing utilities anywhere in the nation. In addition to managing the business, Armando has always focused on developing the next generation of leaders. We are confident that Eric Silagy, who was named President of FPL in December and who has worked closely with Armando for the last four years, will continue the culture of excellence Armando has developed. We thank Armando for his service, we congratulate him on his remarkable record, and we all wish him well. 

We also thank J. Hyatt Brown, who is retiring from the NextEra Energy Board of Directors after more than 23 years of dedicated service. Hyatt has given wise counsel and steady leadership throughout his tenure, including his service as Lead Director in 2010-2011 and as the current chair of the Board’s Governance & Nominating Committee. 

Finally, 2012 will be a year of transition as I have announced my intention to retire at the end of 2013 as part of a planned leadership succession process. Jim Robo, currently our President and Chief Operating Officer, will succeed me as Chief Executive Officer effective July 1, 2012, and I will serve as Executive Chairman, a full-time role, from July 1 until my retirement. 

I’ve been extremely blessed and privileged to have had the opportunity to lead NextEra Energy over the past 11 years. I have a deep passion for our company and enormous love and respect for our people. I’m extremely proud of what our team has accomplished during my tenure. 

Jim Robo has been an invaluable partner and was instrumental in developing and executing on NextEra Energy’s clean energy growth strategy over the past decade. He is an insightful strategist, experienced operator and proven developer of talent. Jim is fully qualified and clearly ready for his new role leading our company. 

With that in mind, this is the perfect time for our company to start this transition. NextEra Energy is in great shape, both financially and operationally, and we have a great team and an outstanding successor in place who will undoubtedly take this company to even higher levels of performance. 

We thank you for your continued support and interest in NextEra Energy. 

Lewis Hay, III 

Lewis Hay, III Chairman and Chief Executive Officer 

March 22, 2012 

