2002 was a difficult year, prompting some soul search- ing. The results were clear: we controlled costs and improved productivity. We focused on domestic sales, without compromising the attention our Global accounts demand. We consolidated our operations, attracted the right talent, and better integrated our entire region. Most importantly, we did not panic, because we know that no other work force takes more ownership and pride in setting the standards for our industry than Expeditors. Which simply means that the loyalty our customers showed us during these difficult times remains the highlight of our year. 

