content_image/53185.jpg content_image/53187.jpg content_image/53186.jpg
<img src='content_image/53185.jpg'>

<img src='content_image/53187.jpg'>

he year 2002 was full of opportunities – opportunities to grow our market area, to meet and exceed our customers’ expectations, and to deepen our roots in the communities we serve. For 202 years, Washington Trust’s primary market area has been Washington County and southeastern Connecticut. Our expansion into Providence and Kent Counties significantly increases our market area. 

Location, location, location. This familiar axiom for business success proved true for Washington Trust in 2002, when the acquisition of First Bank and Trust provided the Bank with a firm new foothold in central Rhode Island and Providence. 

<img src='content_image/53186.jpg'>

The spring 2002 addition of the First Bank branches in Cranston and Providence and the consolidation of the First Bank branches in North Kingstown and Richmond, Rhode Island, generated some 5,000 new 

Washington Trust customers. Those new customers discovered 

Washington Trust’s new location at the corner of Park and Reservoir Avenues in Cranston, Rhode Island benefits from being at the crossroads of one of the state’s busiest traffic intersections. 

a full range of new products and services at their disposal, including mortgages and home equity loans, trust and investment services, and merchant services. In addition, they appreciated the conveniences of an expanded ATM network and online banking services for personal and business accounts. 

Our new First Bank customers enjoyed a seamless transition to Washington Trust, and as a result, we retained virtually every customer. We accomplished this by 

The “Welcome to Washington Trust” brochure for former First Bank customers included 25 pages of comprehensive information on all Washington Trust products, easy-to-read grids for account comparison, and coupons for discounts on banking services. 

allowing those customers to keep their account numbers and checks, making the changeover hassle-free from their perspective. Nor were there any noticeable personnel changes among the friendly faces that greeted them on the teller line or in the customer service area. 

