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2. Figure 10-14 shows you the panel where you can either create a new ticket or update a previously created one. 

<img src='content_image/998023.jpg'>

Note:  The Permission given  information box, shown above, is an option the customer needs to enable on in the IBM Storwize V7000.GUI. Refer to the 10.2, “Remote Support Assistance” on page 435 to enable this function. 

Select the Create Ticket option and you will presented with the following screens to complete with the machine details, problem description and the option to upload logs. 

