## TEAM MEMBER STORIES THREE TEAM MEMBERS TELL OF THEIR SUCCESS WITH SUPER CHEAP AUTO 

AMANDA HOCKINGS is also an Area Manager, resposible for the stores in the Brisbane North Area. 

## Q. When and where did you join Super Cheap Auto and what were your first impressions? 

A. As a very fresh young 15 year old I began my career with Super Cheap Auto as a casual cashier at the Rockhampton store. This was in March 1996 and at this stage I was ecstatic to have a fun, exciting job which I loved and provided a good source of income! I enjoyed the relationship between customers and our team, the ability to show flair in merchandising and improve my product knowledge. When I found that I was receiving more responsibility also, I began to realise that a career within the retail industry, with Super Cheap Auto, was one that I wished to pursue. 

## Tell us about the different roles that you have had? 

During my time in the Rockhampton store I worked my way from the registers to the shop floor, from casual to full time. When the opportunity arose to be involved with store set ups I found myself in different parts of Australia and it was at this time that I also was completing the management orientation program. Shortly after my 19th birthday, my Area Manager, Don Ramsland, offered me a position as Assistant Manager at Redcliffe and so I moved to Brisbane. In the next few years I held management positions in a number of Brisbane stores before accepting the task of revising SCAM (Super Cheap Auto Merchandising). 

## How has the company changed over the years? 

With the growth of the company I feel that the significant change is the ever-increasing number of team members and seeing the success that many have had. Expansion into every state, territory and now New Zealand has allowed us to celebrate many achievements and meant that we’ve refined many processes and developed new ones. I believe we still hold onto the fundamental aspects which make Super Cheap Auto a great company to be involved with – our culture, our ability to achieve great results and the opportunities that are available for our team members. 

## What has been your proudest achievement to date? 

Personally, representing Super Cheap Auto in the Young Retailer of the Year program and being successful was my proudest moment. It was a highly rewarding experience and I enjoyed sharing my passion for retail with others in the industry. Professionally, being able to work within retail as an Area Manager and having the chance to further my career, I regard as a major achievement and one that I am proud of. To be able to influence our performance, policy and profit is a realisation that I have and I strive to make a difference every day. 

## How do you use the Team Framework principles in your role? 

In everything that we do, we are aware of how we treat each other and how we can achieve our goals. Everyday, when communicating with team members in the business I try to ensure that I am encouraging and developing others, setting realistic goals and sharing feedback on our performance. Working in such a dynamic environment, it is essential that I can shift gears for higher priorities, and encourage others to do the same. 

## So where do you see yourself in five years time? 

There is much to be achieved in the next five years for myself personally. I wish to broaden my knowledge of the business and exceed all expectations in my current role. I know that in five years time I will continue to play an integral role in the success of Super Cheap Auto. 

