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4. Make sure that a packed file with the name ltfsee_log_files_[date]_[time].tar.gz  is created in the current directory. This file contains the collected log files. 

5. Send the tar.gz  file to your IBM service representative. 

## Messages reference 

For IBM Spectrum Archive EE, message ID strings start with the keyword GLES and are followed by a single letter and then by a three-digit value. The single letter indicates which component generated the message. For example, GLESL is used to indicate all messages that are related to the IBM Spectrum Archive EE command. At the end of the message ID, the following single uppercase letter indicates the importance of the problem: 

GLYPH<SM590000> E: Error 

GLYPH<SM590000> W: Warning 

GLYPH<SM590000> I: Information 

GLYPH<SM590000> D: Debugging 

When you troubleshoot, check messages for errors only. For a list of available messages, see this website: 

https://www.ibm.com/support/knowledgecenter/ST9MBR_1.2.6/ltfs_ee_messages.html 

## Failed reconciliations 

Failed reconciliations usually are indicated by the GLESS003E error message with the following description: 

Reconciling tape %s failed due to a generic error. 

## Lost or strayed files 

Table 10-2 describes the seven possible status codes for files in IBM Spectrum Archive EE. They can be viewed for individual files by running the ltfsee info files  command. 

<img src='content_image/970599.jpg'>

