manuals, process definitions and procedures, flowcharts and all such other documentation that is required to be supplied by the Contractor to Europol under the Framework Contract either pre-existing at the moment of the Contract Date or that must be generated by the Contractor for the purpose of performing this Framework Contract ; 

Due Remuneration : the wage and any work related allowances to which the Contractor’s Personnel  is entitled by virtue of law, and taking into account relevant collective labour agreement and the contract as agreed between the Contractor and the Contractor’s Personnel  in an employment contract; 

e-System: EU Commission communication platform, intended for the exchange of contractual and implementation electronic documents between EUIs (including Europol) and contractors. 

Europol : the EU Agency for Law Enforcement Cooperation, as established by the “Europol Regulation” 19 and any legal successor thereto and generally refers to the totality of Europol staff and other staff of law enforcement agencies or institutions and intergovernmental organisations performing their tasks on Europol’s Premises or in the EU Member States or in other countries with whom Europol and/or the European Union has concluded international agreements, as required under the Europol’s legal framework. This includes (without limitation) Liaison officers, Seconded national experts and Europol contractors; 

Europol Premises : the offices of Europol, located at its headquarters at Eisenhowerlaan 73, 2517 KK, The Hague, The Netherlands and its satellite building located at Jan Willem Frisolaan 13, 2517JR, The Hague, the Netherlands, any other future Europol buildings/sites in the Netherlands and any other site(s) identified in the Tender Specifications and/or Special Conditions; 

Force Majeure: any unforeseeable and exceptional situation or event beyond the control of the parties which prevents either of them from performing any of their obligations under the Framework Contract  and/or the relevant Specific Contract(s) or Purchase Order(s), provided that such event(s) or situation(s) was not due to error or negligence on their part or on the part of a sub-contractor, and could not have been avoided by the exercise of due diligence. Defects in equipment or material or delays in making it available, labour disputes, strikes or financial problems cannot be 

