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## Employee engagement 

Each year, AGL surveys its employees to measure how ‘engaged’ they are in performing their employment duties. The survey asks employees to indicate the extent to which: 

> they say positive things about their AGL employment experience when talking to family and friends 

> they might be considering working elsewhere 

> working at AGL motivates them to work to the best of their ability. 

This year employee engagement improved across most areas of AGL, particularly within the larger business groups of Retail Energy and Merchant Energy. 

Initiatives to improve employee engagement were implemented across all business units in FY2012, including enhancements to AGL’s parental leave policy; the launch of AGL’s first employee diversity network for women; enhanced benefits and incentives; inclusive leadership training; and the launch of mycareernet which supports online performance review and career planning. 

In March 2012, AGL was recognised as a 2012 Employer of Choice for Women by the Equal Opportunity for Women in the Workplace Agency (EOWA). This is a prestigious acknowledgement by EOWA of organisations that are recognising and advancing women in the workplace. AGL is among 125 companies this year who met the award benchmarks. 

1 Engagement survey undertaken during May and June 2012. 

2 The targets related to people will not include AGL Loy Yang for the FY2013 period. AGL Loy Yang will be included from FY2014. 

## Organisational health and safety 

AGL’s primary measure of safety performance is Total Injury Frequency Rate (TIFR). This is the number of lost time and medical treatment injuries experienced for every million hours of employee work time. 

Disappointingly, TIFR increased during FY2012, and as at 30 June 2012 was 6.6, compared to 5.0 in June 2011. This equates to 17 lost time Injuries and 10 medical treatment injuries. 

Almost 50% of injuries were “non-event related”, resulting in soft tissue damage or joint deterioration. These injuries were assessed as having a work-related component, although no specific work event or incident caused the injury. Other common injuries included slips, trips and falls, and manual handling tasks. 

A contributing factor for a number of the injuries has been an ageing workforce at some operational sites. Actions to be taken in FY2013 to reduce the incidence of soft tissue injuries include health assessments for relevant operational personnel, the use of occupational therapists to assess job tasks, reducing the exposure to hazards through the application of engineering solutions, and increasing the use of ergonomic assessment processes in office locations. 

During FY2012 there was a reduction in the number of potentially high risk near miss incidents. This was largely a result of work to improve electrical safety and permit to work procedures at our power stations. 

AGL sets annual HSE Action Plans for each business unit. In FY2012, 99% of Action Plan commitments were met. 

