content_image/1005028.jpg
4. The file selection panel opens (Figure 8-18). Select files and click Upload. 

<img src='content_image/1005028.jpg'>

Tip:  Most clients find this way the most effective method to upload logs. IBM suggests understanding the best method for your organization in advance  and documenting the process  to save precious time during a crisis. 

## 8.6.4 Uploading logs to IBM Blue Diamond Lab 

IBM has a long history of providing clients with security technologies to protect data. Whether your company is in the Health care industry, you will be making usage of Blue Diamond Enhanced Secure Support. It enables IBM clients to receive worldwide support in a consolidated data security environment by adding layers of security and allowing you to use a secure, Blue Diamond-dedicated portal to upload diagnostic data to IBM Support for problem determination. 

Only fully dedicated and Blue Diamond-trained support professionals are authorized to access data within the Blue Diamond environment. To upload data to the secure FTP server, you need an active PMR/Case number. 

Follow the guide steps listed below in order to upload support logs to the IBM Bluefi Diamond FTP: 

1. Log into the Blue Diamond Secure FTP portal at https://msciportal.im-ies.ibm.com/Portal.aspx , as shown in Figure 8-19 on page 334. 

