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## Discover TheKeyDifference 

## HIGHER INTEREST IN YOU 

KeyBank is Member FDIC 

## FINANCIAL HIGHLIGHTS 

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'2004 KeyCorp 

## Key 

KeyCorp, whose roots date to 1825, is one of America’s largest banks. The company’s strong relationship orientation is expressed best by its mission, “to be our clients’ trusted advisor.” The total return on Key’s shares exceeded 22 percent in 2003. In January 2004, Key’s Board of Directors increased the company’s dividend for the 39th consecutive year, a record few other companies can match. 

## KEYCORP BOARD OF DIRECTORS 

CECIL D. ANDRUS Chairman, Andrus Center for Public Policy 

WILLIAM G. BARES Chairman and Chief Executive OfGLYPH<222>cer, The Lubrizol Corporation 

EDWARD P. CAMPBELL President and Chief Executive OfGLYPH<222>cer, Nordson Corporation 

DR. CAROL A. CARTWRIGHT President, Kent State University 

ALEXANDER M. CUTLER Chairman and Chief Executive OfGLYPH<222>cer, Eaton Corporation 

HENRY S. HEMINGWAY President, Hemingway Enterprises, Inc. 

CHARLES R. HOGAN President, Citation Management Group, Inc. 

LAURALEE E. MARTIN Executive Vice President and Chief Financial OfGLYPH<222>cer, Jones Lang LaSalle Inc. 

DOUGLAS J. MCGREGOR Retired Chairman and Chief Executive OfGLYPH<222>cer, M.A. Hanna Company; President, C.A.M. Investments 

EDUARDO R. MENASCÉ President, Verizon Enterprise Solutions Group 

HENRY L. MEYER III Chairman and Chief Executive OfGLYPH<222>cer, KeyCorp 

STEVEN A. MINTER Retired President and Executive Director, The Cleveland Foundation; Executive-in-Residence, Cleveland State University 

BILL R. SANFORD Chairman, SYMARK LLC 

THOMAS C. STEVENS Vice Chairman, Chief Administrative OfGLYPH<222>cer, KeyCorp 

DENNIS W. SULLIVAN Retired Executive Vice President, Parker HanniGLYPH<222>n Corporation 

PETER G. TEN EYCK, II President, Indian Ladder Farms 

KeyCorp, Corporate Headquarters: 127 Public Square, Cleveland, OH 44114-1306; (216) 689-6300 . KeyCorp Investor Relations: 127 Public Square, Cleveland, OH 44114-1306; (216) 689-4221 . Online: www.key.com for product, corporate and GLYPH<222>nancial information and news releases. Transfer Agent/Registrar and Shareholder Services: Computershare Investor Services, Attn: Shareholder Communications, P.O. Box A3504, Chicago, IL 60690-3504; (800) 539-7216 . 

2003 KeyCorp Annual Report 

