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shall coordinate the contribution from all contractors. 

Improvements can address any of the factors to provide the services under the FWC666. 

The Contractor must propose at least once a year, improvements regarding any of the following: 

• service quality and/or a reduction of costs to the contracting authority; 

• use of new methods/technologies to support digitalisation and automation; 

• coordination with other ECHA’s contractors and/or involved stakeholders. 

Such proposals must be duly documented and integrated into future activities to be addressed in the frame of the pertinent SCs when applicable. 

CSIP is an inherent function included in the management of the implementation of the FWC666. CSIP is measured by outputs that prove the effectiveness of the improvements. 

The CSIP process covers: 

• The overall CSIP process follow up, 

• Improvement identification and selection, 

• The management of the execution of the improvements, either in the form of innovation projects or service change. 

The Contractor submits CSIP proposals to the Contracting Authority for further analysis and comments. The CSIP process is documented in the QPR. The Contractor reports on CSIP to the Contracting Authority at regular intervals. 

The Contractor supports improvement proposals that come at a cost for ECHA by a solid and measurable cost-benefits analysis. ECHA reserves the right to accept or reject projected costs for improvement based on an assessment of such analysis. If improvements bring equal, if not bigger, benefits to the Contractor, they shall share the implementation cost with ECHA proportionally. 

CSIP proposals may also refer to service comprised of yet unspecified elements equivalent to the other services/technologies in scope of the Framework Contract. In this particular case, a bilateral mechanism to accommodate new services in the Framework Contract is foreseen in Art. I.5.4 ‘Innovation Procedure’ of the Framework Contract. 

The contractor shall prepare, in close consultation with ECHA, an offer based on a suitable combination of corresponding, similar service elements with respect to those already foreseen in the Framework Contract. Any remaining gaps and mismatches shall be filled with reasonable and realistic estimates of the expert labour required to deliver the new service, utilising, to the extent possible, the relevant profiles defined in Annex 11. 

On agreement, where appropriate, the innovation shall be reflected in specific contracts and/or the Framework Contract. Disagreements on innovation related issues shall be resolved in accordance with the governance mechanisms foreseen for this Framework Contract. 

ECHA reserves the right to accept or reject any initiative under the CSIP. 

## 4.1.8. Cooperation with the Contracting Authority during audits (WP 1.8) 

The contractor must cooperate with the Contracting Authority or any specified third party on its behalf on requests for audit on the Contractor's premises. 

It is expected that the Contracting Authority may conduct quality process audits and security audits in the Contractor's premises. The audit will be conducted by the Contracting 

