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## Playback 

## Playback is not possible. 

• Image or movie playback may not be possible if a computer is used to rename files or alter the folder structure. 

## Playback stops, or audio skips. 

• Switch to a memory card that you have performed low-level formatting on with the camera ( =  102). 

• There may be brief interruptions when playing movies copied to memory cards that have slow read speeds. 

• When movies are played on a computer, frames may be dropped and audio may skip if computer performance is inadequate. 

## Sound is not played during movies. 

• Adjust the volume ( = 56) if you have activated [Mute] ( = 98) or the sound in the movie is faint. 

## Memory Card 

## The memory card is not recognized. 

• Restart the camera, with the memory card in it ( =  18). 

## Computer 

## Cannot transfer images to a computer. 

When attempting to transfer images to the computer via a cable, try reducing the transfer speed as follows. 

• Press the [ ] button to enter Playback mode. Hold the [ ] button down as you press the [ ] and [ ] buttons at the same time. On the next screen, press the [ ][ ] buttons to choose [B], and then press the [ ] button. 

## Wi-Fi 

## Cannot access the Wi-Fi menu by pressing the [ ] button. 

• The Wi-Fi menu cannot be accessed while the camera is connected to a printer or computer via a cable. Disconnect the cable. 

## Cannot add a device/destination. 

• A total of 20 items of connection information can be added to the camera. Erase unneeded connection information from the camera first, and then add new devices/ destinations ( =  94). 

• Use a computer or smartphone to register Web services ( =  82). 

• To add a smartphone, first install the dedicated application Camera Connect on your smartphone ( =  70). 

• To add a computer, first install the software CameraWindow on your computer. Also check your computer and Wi-Fi environment and settings ( =  76, 78). 

• Do not use the camera near sources of Wi-Fi signal interference, such as microwave ovens, Bluetooth devices, or other equipment operating on the 2.4 GHz band. 

• Bring the camera closer to the other device you are trying to connect to (such as the access point), and make sure there are no objects between the devices. 

## Cannot connect to the access point. 

• Confirm that the access point channel is set to a channel supported by the camera ( =  135). Note that instead of auto channel assignment, it is advisable to specify a supported channel manually. 

## Cannot send images. 

• The destination device has insufficient storage space. Increase the storage space on the destination device and resend the images. 

• The write-protect switch of the memory card in the destination camera is set to the locked position. Slide the write-protect switch to the unlocked position. 

• Images cannot be sent to CANON iMAGE GATEWAY or other Web services if you move or rename image files or folders on the computer that received images sent using Image Sync via an access point ( =  91). Before moving or renaming these image files or folders on the computer, make sure the images have already been sent to CANON iMAGE GATEWAY or other Web services. 

Before Use 

Basic Guide 

Advanced Guide 

Camera Basics 

Auto Mode 

Other Shooting Modes 

P Mode 

Playback Mode 

Wi-Fi Functions 

Setting Menu 

Accessories 

Appendix 

Index 

<img src='content_image/761452.jpg'>

