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CENTS'. ad condition for the entire scope of the portfolio and estimated on the basis of a 12 tickets are assumed to be resolved within SLA limits. Medium Volume. A. 

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## NOTE : 

ECHA expects to select the level of Maintenance and Service requests that is relev a period of 12 months based on the prices corresponding to the respective load co fixed price basis. A 10% variance (upwards or downwards) from the volumes estimated on the year condition nor a change in the corresponding price. Additional tickets above 10% v rate. 

