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by def ault” and paperless environment, where information is secure, protected and, where relevant, submitted only once while serving multiple purposes. 

The Agency is ensuring that the technology, assets and the IT systems used for running its processes are reliable, secure, comply with the applicable legislation, provide adequate audit trails and are in line with the principles of data protection, availability, confidentiality and integrity. 

## Component 3.3. Change management 

Principles: Aiming at agility and flexibility to respond to changes while ensuring continuity 

## Characteristics 

The Agency’s management system and operational structure support flexibility and agility in response to changes in the external and internal environment while maintaining effectiveness and increasing efficiency. 

The Agency is assessing external and inter nal major changes as a result of evolving stakeholders’ requirements, which may potentially have an impact on the Agency’s priorities, and consecutively on its strategies and on ECHA Integrated Management System. 

## 4. Evaluation and improvement 

## Component 4.1. Performance management 

Principles: Aiming at performance-based management where continual improvement is pursued and ex-ante and ex-post controls are risk-based 

## Characteristics 

The Agency aims at having adequate and performance-based monitoring and measurement structures, including procedures for monitoring the effectiveness and efficiency of its operations to ensure reliability of reporting, accuracy, completeness and timeliness of data and related information on the use of the Agency’s resources, activities, processes and products. 

The Agency aims at having adequate ex-ante and ex-post controls which are proportionate to the risk, to detect, assess and manage gaps, non-conformities, complaints, deficiencies, as well as continual improvements. 

