content_image/995595.jpg
In our use case, we created three required tasks and two optional tasks within our case type in IBM Case Manager Builder, as shown in Figure 5-10. 

<img src='content_image/995595.jpg'>

The next few sections describe each task that we created. 

## Initial Large Request task 

The Initial Large Request task involves the CSR and the Specialist roles. This required task is started if the total amount involved is equal to or greater than 5000. 

The CSR receives a work item to send the Customer Thank You Correspondence document to the customer. After the CSR completes this task, the Specialist gets a work item to attach the Evidence Correspondence document type to send to the customer. This is the task that we focus on for this use case. 

