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• Multilateral meeting (e.g. multiple sectors of ECHA and multiple ECHA Contractors) usually planned monthly in advance, but could be called upon request at a mutual agreed date and time 

• Steering Committee meetings , typically on a quarterly basis, chaired by the Contracting Authority and focusing on the strategic aspects of the contract and risk management 

It must be noted that the abovementioned list of meetings is mainly linked to the overall governance of the FWC666. 

In addition, more operational oriented meetings  and ad hoc meetings can also take place, which steer the provision of the services. Examples of these meetings are (non- exhaustive list): 

• Regular meetings in the context of contract management, 

• Regular meetings related to security aspects, 

• Regular meetings related to servicing products 

• etc. 

On request of ECHA, ad-hoc coordination can also be organised within two working hours’ notice. The attendees from FWC666 side will depend on the objectives of these ad hoc coordination meetings. 

As for the organisation of the meetings, all meetings are hold via (Video) Conference calls but co uld also be held at ECHA’s premises upon ECHA’s request/ agreement. It is expected that about 95% of the meetings take place via (Video) Conference calls. 

Each contractor produces and maintains action lists tracking at least the actions assigned during meetings. The action lists must reflect the status of the action implementation at any time. The action lists must be available to ECHA via a dedicated area of ECHA’s knowledge base (ref. to section 8). 

## 4.1.1.1. Interaction with ECHA 

The definition and implementation of a pragmatic and effective interaction model between the contractors (both Lots) and with the Contracting Authority is a key activity for the FWC666 contractors to perform following the kick-off of the contract. 

The key objective of this interaction model is to establish a structured and effective communication and collaboration framework between the parties (the Contracting Authority and contractors). 

In the context of the FWC666 contracts, the contractors will interact mainly with project/service managers and their teams in ECHA and a number of horizontal functions in IT like middle and senior management, IT programme management, Enterprise Architecture, ITFITS (IT For IT Services) or ICT Help Desk. Outside IT, they will mainly interact with ECHA Business (product managers, key users, process owners, project executives) 

In general (non-exhaustive list), a brief description on the interactions between the contractors and the Contracting Authority is identified below: 

• Interactions in the context of the operational follow-up of all actions identified in the execution of the Work Packages of the FWC666 

• Interactions in the context of contract management, all deployment and operations support activities 

• Interactions in activities related to security and IT for business continuity and 

