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## AUTOMOTIVE CORE AND AFFILIATE BRANDS 

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## PREMIER AUTOMOTIVE GROUP 

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## A GLOBAL OVERVIEW 

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• Operations in 36 countries 

• Provides automotive financing for Ford, Lincoln, Mercury, Aston Martin, Jaguar, Land Rover, Mazda and Volvo dealers and customers 

## OPERATIONS 

• More than $168 billion in managed receivables 

• Approximately 3.1 million vehicle financing contracts 

## 2004 HIGHLIGHTS 

## 1.800.727.7000 

## CUSTOMER ASSISTANCE 

www.fordcredit.com 

## FINANCIAL SERVICES 

• Hertz and its affiliates, associates and independent licensees represent what the company believes is the largest worldwide general use car rental brand and one of the largest industrial and construction equipment rental businesses in North America 

• Operations in more than 150 countries and jurisdictions 

• More than 7,200 locations worldwide 

• Expanded U.S. suburban locations to more than 1,250 

• Expanded the Hertz Prestige Collection to more than 100 locations worldwide 

• Expanded NeverLost to more than 42,000 units 

• Introduced brand and model reservability to its #1 Club and #1 Club Gold rental programs 

• Expanded Sirius Satellite Radios to more than 29,000 units 

• Introduced wireless, high-speed Internet connections at five major U.S. airport locations 

## 1.800.654.3131 

www.hertz.com 

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• A total service experience for Ford, Lincoln and Mercury owners available only at Ford, Lincoln and Mercury dealerships — designed to deliver customer satisfaction and repeat purchase intent 

• Parts engineered to Ford Motor Company specifications 

• Technicians trained and certified specifically on Ford, Lincoln and Mercury vehicles 

• Lincoln was the “#1 Nameplate in Customer Satisfaction with Dealer Service” according to the J.D. Power and Associates 2004 Customer Service Index Study 

• Record overall service satisfaction performance as measured by Ford Motor Company’s Customer Viewpoint service experience survey 

• Daily Parts Advantage launch completed. Record parts availability and on-time delivery for Ford, Lincoln and Mercury dealers 

## Ford/Mercury 1.800.392.3673 

## Lincoln 1.800.521.4140 

www.genuineflmservice.com www.customersaskford.com 

## CUSTOMER SERVICES 

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##  Motorcraft Parts 

• Designed, engineered and recommended by Ford Motor Company and available in Ford, Lincoln and Mercury franchised dealerships, Ford authorized distributors and select major retail accounts 

## Genuine Ford Accessories 

• Wide range of customer accessories designed to accent Ford, Lincoln and Mercury vehicles 

## Motorcraft Parts 

• New product lines including electric fuel pumps, chassis parts, shocks, struts and starter assemblies 

## Genuine Ford Accessories 

• Growing lineup of exciting new products: 20” wheels, Sport Liner™ (carpeted bedliner) and chrome bug shields 

## Motorcraft Parts 

www.motorcraft.com 

## Genuine Ford Accessories 

www.fordaccessoriesstore.com www.lincolnaccessories.com www.mercuryaccessories.com 

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## Ford Extended Service Plan and Automobile Protection Corporation 

• Providing comprehensive vehicle service contract and maintenance programs 

## Ford Extended Service Plan (ESP) 

• Major customers include Ford, Lincoln and Mercury vehicle dealers, commercial customers and fleets of Ford Motor Company vehicles 

## Automobile Protection Corporation (APCO) 

• Major customers include Mazda, Volvo, Jaguar, Land Rover and competitive make vehicle dealers 

## Ford ESP & APCO 

• Industry-leading sales of over 2 million vehicle service contracts 

## Ford ESP 

• Managing more than 5.4 million active contracts 

## APCO 

• Managing more than 1.4 million active contracts 

## Ford ESP 

www.genuineflmservice.com 

## APCO 

www.easycare.com 

