content_image/969793.jpg
8. Figure 10-20 shows how to view the summary of the open and closed ticket numbers for the system selected, using the Action menu option. 

<img src='content_image/969793.jpg'>

## 10.8.4 Updating Support Tickets 

IBM Storage Insights also has the ability to update support tickets, for any of the systems it reports about, also from the Dashboard GUI: 

1. To do this go to the SI dashboard and then chose the system you want to update the ticket for. From this screen select Action → Create/Update Ticket . 

