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Failure of the Acceptance of Services may result in the Agency suspending or ceasing to request these or other similar services from the Contractor. 

Following final acceptance, the Agency will issue a documented statement or certificate of acceptance. 

## 6.4. Pricing Model Details 

The purpose of this section is to clarify the content of the price elements as detailed in the price catalogue (Annex 12 to the Tender Specifications). 

The table consists of the following sheets: 

• Profile prices LOT 1:  the sheet describes a consumption scenario with a number of days per profile across a 12-months period and their respective distribution (%) between 'onsite' (ECHA’s premises) and 'off-site' (Contractor’s premises) . Based on this consumption scenario, the overall price for the profiles across a 12-months period will be calculated by multiplying the daily prices onsite and off-site with the number of onsite and off-site days. 

• Profile prices LOT 2:  the sheet describes a consumption scenario with a number of days per profile across a 12-months period and their respective distribution (%) between 'onsite' (ECHA’s premises) and 'off - site' (Contractor’s premises). Based on this consumption scenario, the overall price for the profiles across a 12-months period will be calculated by multiplying the daily prices onsite and off-site with the number of onsite and off-site days. 

• RUN activities LOT 2: the sheet describes a scenario for RUN activity (service support and corrective maintenance) for a typical year. The Excel sheet will automatically calculate the overall cost for the RUN service over the 12-months period on the basis of the prices entered by the tenderer for the respective load condition. 

• Application Management LOT 2: the sheet contains a scenario for how ECHA will consume Application Management services across a 12-month period. It explains how many months of each type of Application Management service shall be consumed for the scenario. Based on this consumption scenario, the Excel sheet will automatically calculate the overall Application Management price across 12- months period by multiplying the monthly prices entered by the tenderer for each type of Application Management service, with the number of months of each type of Application Management service that would be consumed in this consumption scenario. 

## 7. Quality requirements 

Quality management is a method for ensuring that all the activities necessary to design, develop and implement a product or service are effective and efficient with respect to the system and its performance. 

## 7.1. Methodological framework defined by ECHA 

The contractor shall perform in accordance with ECHA’s methodol ogical framework defined as a combination of: 

• The methodologies, standards, procedures, guidelines framework defined by ECHA : over the years ECHA has developed a quality system that prescribes the functioning of all IT processes and the related contract management processes in accordance with ECHA’s Integrated Management System (IMS) (see  Annex 17 – ECHA Integrated Management System Strategy and Framework (POL-0001)). This 

