## I.13. INTERINSTITUTIONAL FWC 

I.13.1  This FWC is interinstitutional. The lead contracting authority acts on its own behalf and on behalf of the bodies listed in the title of the FWC as the contracting authorities, which provided the lead contracting authority with a power of attorney before FWC signature. The lead contracting authority signs the FWC and any amendments on behalf of itself and of all other contracting authorities. 

I.13.2  Each contracting authority is responsible for the particular specific contracts it awards. 

I.13.3  If the contractor has a complaint about the conclusion, performance or termination of a specific contract, the contractor remains bound by its obligations under the FWC and other specific contracts. 

## I.14. SERVICE PROVIDED ON THE PREMISES OF THE CONTRACTING AUTHORITY 

If necessary for performance of a specific contract , the contracting authority may give the personnel  of the contractor access to its premises by means of an access card. The access card remains the property of the Agency and must be returned to the Agency upon request, upon expiry or in cases where the application conditions are no longer met. 

If the access card is not returned on the day it expires, the contracting authority may claim liquidated damages of 100 EUR for each day of delay up to a maximum of EUR 1000. This represents a reasonable estimate of fair compensation for the damage incurred. 

## I.15. QUALITY OF SERVICE 

## I.15.1 SERVICE LEVEL AGREEMENT 

Without prejudice to Articles II.6, II.15 to II.18, the Service Level Agreement (SLA) in Annex VIII shall apply in the delivery of the services. 

## I.15.2 QUALITY STANDARDS 

The Contractor shall provide the services in accordance with the quality requirements of Annex I (Technical Specifications), and with technical norms, standards and procedures based on best professional practice in the informatics field. With respect to contract management, the Contractor shall provide the services in accordance with ISO 9001 or equivalent. Quality standards may be revised in line with market developments . 

The Contractor warrants that software supplied or developed under the FWC will not fail to execute its programming instructions due to defects in materials and workmanship when properly installed and used on the device designated by the Contractor. It shall be devoid of any deliberate mechanism which leaves it under the Contractor's control after supply to the contracting authority. It shall meet the operating requirements, specifications and characteristics specified in the Contractor's documents or laid down in the FWC or specific contracts. 

The software deliverables will be materially error free for a period of 6 [six] months after acceptance and after each installation of an upgrade or update. The warranty period is extended by the sum of the recovery times for all critical and major issues, where the Agency cannot use the software deliverable during the warranty period. After the warranty period, when requested, the Contractor shall, following best professional practices as 

