In addition, when IBM support is needed, Storage Insights simplifies uploading logs, speeds resolution with online configuration data, and provides an overview of open tickets all in one place. 

The following features are some of those included: 

GLYPH<SM590000> A unified view of IBM systems: 

– Provides a single pane to see all of your system’s characteristics 

– See all of your IBM storage inventory 

– Provides a live event feed so you know, up to the second, what is going on with your storage and enables you to take action fast 

GLYPH<SM590000> IBM Storage Insight collects telemetry data and call home data, and provides up-to-the-second system reporting of capacity and performance 

GLYPH<SM590000> Overall storage monitoring: 

– The overall health of the system 

– Monitor the configuration to see if it meets the best practices 

– System resource management: determine if the system is being overly taxed and provide proactive recommendations to fix it 

GLYPH<SM590000> Storage Insights provides advanced customer service with an event filter that enables the following functions: 

– The ability for you and support to view su pport tickets, open and close them, and track trends 

– Auto log collection capability to enable you to collect the logs and send them to IBM before support starts looking into the problem. This can save as much as 50% of the time to resolve the case 

In addition to the free Storage Insights, there is also the option of Storage Insights Pro, which is a subscription service that provides longer historical views of data, offers more reporting and optimization options, and supports IBM file and block storage together with EMC VNX and VMAX. 

Figure 10-12 on page 385 shows the comparison of Storage Insights and Storage Insights Pro. 

