16.Specify the type of package that you want to generate and upload to IBM Support Center by selecting one of the following options: 

– Type 1: Standard logs 

This option contains different log files for the underlying operating system and the software that includes the following critical log files: 

GLYPH<129> Event log 

GLYPH<129> Audit logs 

GLYPH<129> Linux based logs that include /var/log/messages 

These logs are sufficient to diagnose many problems, especially simple hardware replacement procedures. 

– Type 2: Standard logs plus one existing statesave 

This option contains the standard logs for the system and an existing statesave from any of the nodes in the system. Statesaves can be a dump or a livedump. A dump file is collected when the software restarts for any reason. This file can be used to understand why the software restarted. A livedump collects the current state of the software with minimal impact to I/O operations. The contents of a livedump are similar to the contents of a dump. 

– Type 3: Standard logs plus the most recent statesave from each node 

Contains the standard logs for the system and the most recent statesave from each of the nodes on the system. 

– Type 4: Standard logs plus new statesave 

This option contains the standard logs and a new statesave (livedump) for all the nodes in the system and packages them with the most recent logs. 

17.When you are deciding what type of package to send, consider the speed of the upload and if more information is necessary later to resolve the issue. The standard logs are uploaded more rapidly because the support package is smaller than the other options. 

However, the standard logs might not include all the information that is needed to resolve the problem on the first attempt. Support personnel can require more data to resolve the problem. 

If a new statesave (livedump) is not generated shortly after the standard log, the livedump might not contain the data necessary to resolve the issue. When you generate the standard logs with the new statesave, you have the greatest chance of resolving the issue without more information. However, the support package is larger and can take longer to upload to IBM Support Center. 

You can also set CIMOM logging levels. CIMOM logging provides more information for advanced error resolution; however, increasing the level can cause performance issues on the system. 

