content_image/999367.jpg
7. A new Token can be generated by clicking Generate New Token , as shown in Figure 12-111. 

<img src='content_image/999367.jpg'>

When you enable remote support assistance, the system generates a support assistance token. This shared security token is sent to IBM Support Center and is used for authentication during support assistance sessions. 

Updating a token is essentially overwriting the existing token, then sending it securely to the support assistance administration server in an email message. You specify the email addresses of the support assistance administration servers when you configure support assistance. 

If the email is not received in time for a support incident or cannot be sent for some reason, a service engineer can manually add the token to the administration server. Before you can update a token, you must enable the support assistance feature. You can update the token periodically as a security practice, similar to how you update passwords. 

8. To update a shared support assistance token, enter the following command: 

svctask chsra -updatetoken 

