## 14.10 Using IBM Storage Insights 

You can take advantage of additional functionality offered by IBM Storage Insights for Call Home and for events and notifications logging. 

## 14.10.1 IBM Storage Insights 

IBM Storage Insights provides an unparalleled level of visibility across your storage environment to help you manage complex storage infrastructures and make cost-saving decisions. It combines proven IBM data management leadership with proprietary analytics from IBM Research. As a cloud-based service, it enables you to deploy quickly and save storage administration time while optimizing your storage. It also helps automate aspects of the support process to enable faster resolution of issues. The following editions enable you to select the capabilities that serve your needs best: 

GLYPH<SM590000> Storage Insights 

IBM Storage Insights provides a unified view of a storage environment with a diagnostic events feed, an integrated support experience, and key capacity and performance metrics. 

IBM Storage Insights is available at no cost to owners of IBM block storage systems who sign up. 

GLYPH<SM590000> Storage Insights Pro 

The capacity-based, subscription version is called IBM Storage Insights Pro and includes all the features of IBM Storage Insights plus all functionalities you expect from a storage resource management tool like more comprehensive views of the performance, capacity, and health of storage resources. It also helps you reduce storage costs and optimize your data center by providing features like intelligent capacity planning, storage reclamation, storage tiering, and advanced performance metrics. The storage systems that you can monitor are expanded to include IBM file, object, software-defined storage (SDS) systems, and non-IBM block and file storage systems. 

With features such as Call Home, data collectors, a streamlined ticketing process, and proactive support, you can feel confident that your storage environment is stable, performing well, and has the capacity to meet your applications’ requirements. And if a problem does occur, you can get help promptly through the unified support experience by completing the following tasks: 

GLYPH<SM590000> Open IBM Support tickets for a resource and automatically add a log package to the ticket 

GLYPH<SM590000> Update tickets with a new log package 

GLYPH<SM590000> View the tickets that are open for a resource 

GLYPH<SM590000> View the ticket history for a resource 

A lightweight data collector is installed in your data center to stream performance, capacity, asset, and configuration metadata to your IBM Cloud instance. 

The metadata flows in one direction: from your data center to IBM Cloud over HTTPS. In the IBM Cloud, your metadata is protected by physical, organizational, access, and security controls. 

## 14.10.2 Getting started with Storage Insights 

To start using Storage Insights, you need to perform the following steps: 

1. If you don’t have an IBM ID yet, go to https://www.ibm.com/  and register. 

