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## 8.1.5 Support menu 

You can configure remote support assistance that allows support personnel to access the system remotely by using a secure connection. 

## Support assistance 

Support assistance enables support personnel to access the system to complete troubleshooting and maintenance tasks. If you are configuring remote support assistance, ensure that the following prerequisites are met: 

GLYPH<SM590000> Call Home is configured with a valid email server. 

GLYPH<SM590000> A valid service IP address is configured on each node on the system. 

GLYPH<SM590000> If your system is behind a firewall and does not allow access to the remote support server, configure a Remote Support Proxy server. During the set-up for support assistance, specify the IP address and the port number for the proxy server on the Remote Support Centers page. 

GLYPH<SM590000> If you do not have firewall restrictions and the storage nodes are directly connected to the internet, request your network administrator to allow connections to 129.33.207.37 , 204.146.30.157 , 129.33.206.139 , and 204.146.30.139  on Port 22. 

Note:  For more information about remote support configuration, see 3.6, “Remote Support Assistance” on page 84. 

To configure remote support assistance, click Settings →  Support →  Support Assistance →  Reconfigure Settings , as shown in Figure 8-96. 

<img src='content_image/994789.jpg'>

