## 4. Re-submission or alternative tender 

After submitting a tender, but within the time limit for receipt of tenders, you may still submit a new version of your tender. 

You must formally notify the Contracting Authority by that the previous tender is withdrawn. You are also entitled to send several tenders to one call for tenders. 

The notification must be sent to the dedicated email address indicated in the Invitation to tender stating the reference to the call for tenders and the Tender ID you wish to withdraw. 

## If you submit a new Tender you must include all your Tender related documents, including the Qualification and Tender documents. 

## 5. Withdrawal of tenders 

If after submitting a tender, you wish to completely withdraw your tender, you must formally notify the Contracting Authority that you wish to withdraw your submitted tender(s).This withdrawal notification must be signed by the same authorised legal representative(s) who previously signed the tender(s) in question. 

The notification must be sent by letter, with an advance scanned copy by e-mail to the dedicated email address. The letter shall be sent to the postal address indicated in the Contract Notice, stating the reference to the call for tenders and the Tender ID(s) you wish to withdraw. 

## 6. Deadline for receipt of tenders 

The tender (including all documents) must be fully uploaded and received before the deadline for receipt of tenders indicated in the Invitation to tender. 

## Please note that you are responsible to ensure that your full tender reaches the destination in due time. 

In case of problems with the electronic submission of the tender, we recommend that you call the DG DIGIT helpdesk in reasonable time before the time limit for receipt. The time it takes to submit the tender and upload all your documents may vary considerably depending on the number of concurrent submissions by other economic operators, the size of your tender and the type of internet service you are using. 

If the Contracting Authority detects technical faults in the functioning of the electronic equipment used for submitting and receiving tenders due to which it is impossible to electronically submit and receive tenders, you will be informed of the extension of the time limit by the Contracting Authority at the e-Tendering link indicated in the Contract Notice. 

## 7. Contact the Contracting Authority 

For information with regards contacts during the procurement procedure please refer to the Invitation to tender. When communicating state the reference to the call for tenders and, if applicable, the Tender ID. 

