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b. Scientific data management best practices consultancy; 

c. Scientific data analysis: 

d. Scientific data quality: 

i. Scientific metadata management; 

ii. Scientific data analysis and reporting tools; 

iii. Scientific data dissemination and export activities. 

i. Helpdesk, scientific data stewardship and data quality control; 

e. Trainings, including on the job training activities and workshops; these activities could be provided both on premises (at EFSA or in other EU countries) and online. 

The activities will be requested in terms of support, as well as development of products and services. Given the extent of activities the full feature support will include: continuous improvement, maintenance and change management processes. 

The services (a to d) can be provided in terms of full feature services and can be deployed and run in EFSA premises, third party premises in the cloud environment. 

The training activities (e) include workshops, training courses, participation to meetings can be held both on premises (at EFSA or in other EU countries) and online. 

The security requirements must be aligned to EFSA ’s security requirements , regardless the ecosystem in which the service or the tool will be deployed. 

A detailed description of the service areas and related processes is reported in Annex 3. 

## 1.3 ADDITIONAL SERVICE REQUIREMENTS 

## Account manager 

For sound contract execution, the Contractor shall provide a formal contact point, the Account Manager (AM) who shall be in place at the time of signature of the Framework contract and must ensure that the services delivered to EFSA are executed on time and in full throughout the contract duration. 

Tasks of the account manager: 

• handle on behalf of the Contractor all contractual matters with EFSA reference personnel (e.g. concerning payments, whether or not the tasks are performed according to quality criteria defined by EFSA). 

• organize ad-hoc tele-meetings at short notice with EFSA, as requested by either party in case of urgent matters: 

o resolve all issues related to provision of the service that may be escalated on both sides and guarantee the correct delivery of services according to the specification for each order form; 

o ensure that Service Level Agreements are met; 

o be responsible for all administrative aspects related to the contract execution: specific contracts/order forms, invoicing, payments; 

