The information source should be updated regularly, at least yearly. The system must indicate the date on which the information relating to each company was last updated. 

Tenders must include information on the frequency with which the information is updated. 

## 11. User interface and search facilities 

The information should be presented in a user-friendly format. The possibility to conduct searches by company name, company registration number and name of natural person is essential. The system must allow for downloading, saving and printing the results of searches. 

The search facilities and printouts should be in English. 

The Agency underlines that its detailed use of the database is confidential. Therefore, the Agency and the Contractor will sign a Non-Disclosure Agreement (Annex VIII) and the contractor will be responsible to ensure its terms are respected at all times. 

## Part 2 - Support services and training 

The following support services and training are considered minimum requirements. Tenderers not able to fulfil them will be rejected as non-compliant. 

The contractor shall also provide a set of services and support to the database users: 

1. Support services 

The contractor shall provide a support facility, contactable by phone and email. The support services shall provide support on both data content questions and IT questions. 

Answers to any request of the Agency for support shall be provided as soon as possible by the Contractor. 

Language coverage of the support facility must be English. 

2. Training 

The contractor shall ensure upon signature of the contract half a day training through video/tele-conference, as well as a basic set of documentation to accommodate the proper use of the database. 

If any major changes in the channel of delivery of the information/the functionalities of the databases occur during the contract implementation, the contractor shall provide appropriate training for users at no additional cost. 

Any support services and training provided in addition of those mentioned above and detailed in the Questionnaire (see Annex 7) will be evaluated under the award criterion AW3. 

## 1.4.3. Deliverables 

The business data mentioned above must be available in the database in the form of comprehensive standard reports in English. 

