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## 12.9 Collecting support information 

If you have an issue with an IBM Storwize V5000 Gen2 and contact the IBM Support Center, you might be asked to provide support data as described in the next section. 

## 12.9.1 Collecting support information by using the GUI 

To reach the Support Package window, click Settings → Support → Support Package  and the window that is shown in Figure 12-113 opens. 

<img src='content_image/983267.jpg'>

## 12.9.2 Automatic upload of support packages 

You can use the management GUI or the command-line interface to upload support packages to the IBM Support Center. If support assistance is configured on your systems, you can automatically or manually upload new support packages to the IBM Support Center to help analyze and resolve errors on the system. You can select individual logs to download to review or send directly to the IBM Support Center for analysis. 

Before automatically uploading a support package, ensure that the following prerequisites are configured on the system: 

GLYPH<SM590000> All the nodes on the system have internet access. 

GLYPH<SM590000> A valid service IP address is configured on each node on the system. 

