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## Building Best-in-Class Performance Standards 

Division-wide adoption of consistent operating standards in all functions and disciplines is helping Harsco Metals & Minerals improve its performance and better satisfy its customers. 

In the global steel industry, customers evaluate supplier performance based on variables like employee safety, service quality, reliability, productivity, and environmental responsibility. 

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highest levels of safety and customer satisfaction while improving business performance. 

Harsco Metals & Minerals serves customers across 170 global sites, and we’re striving to bring greater consistency to the way we operate and the services we deliver. We’ve clearly defined performance standards, established worldwide best practices for achieving them, and introduced new analytics to measure success. One of our latest tools is Bloodhound™, 

our proprietary online system for maximizing the metal yield of our metal recovery plants. More than a technological innovation, Bloodhound™ also aligns with our commit- ment to continuous improvement. It gives our customers detailed, up-to-the-minute 

telemetrics on the rate and flow of recovered metal content. 

These new practices are creating a win-win for customers, and for Harsco. Customers benefit from greater predictability of Harsco’s performance and cost, consistent excellence in operations, and high levels of service and responsiveness. Harsco is improving operating performance by collecting more site-level data and using it to improve safety and environmental impact. This data also empowers managers to make local operating decisions based on a clear picture of costs relative to their operating budgets and financial returns. 

As part of its turnaround process, Harsco Metals & Minerals is implementing common operating practices throughout the world, known as “The Harsco Way,” that are helping us achieve the 

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## Developing a New Innovation Engine 

Product innovation is creating competitive advantage for Harsco Industrial Patterson-Kelley—and is changing the face of commercial boiler systems. 

At the Patterson-Kelley division, a new concept-to-commercialization engine has helped jump-start new product offerings and drive steady growth. 

Patterson-Kelley listened carefully as commercial boiler customers throughout North America expressed a strategic need to boost efficiency and expand product offerings. We entered the stainless steel boiler market in late 2013 with our patented SONIC® product, and favorable response pushed sales far beyond first-year goals. We are now developing more sizes of SONIC®, and pre-orders for these models are growing even before production begins. We also introduced the space-friendly MACH ’n’ Roll™ domestic hot water heating system, one of the most compact units of its type in the commercial boiler marketplace. 

At the end of 2014, we completed work on a new NURO™ touchpad control platform that covers all aspects of a boiler’s operations. With two patents pending, NURO™ is a true differenti- ator that is earning rave reviews—and is driving increased demand for all of our products. The controller is available on the SONIC® boiler platforms now and will soon be integrated into our entire boiler product line. 

Together, these products demonstrate how a commitment to pacesetting engineering, continuous improvement and customer focus can keep a 135-year-old division at the forefront of change. 

