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This native of Peru cannot say enough about Darden’s commit- ment to cultural diversity.“They understand the value of having peo- ple with different backgrounds and different life experiences,” Edward notes. “Our ability to serve our guests so well is a direct reflection of our ability to embrace diversity.” It is a message that Edward is com- mitted to extending well beyond the workplace. He is an active partici- pant and leader in the Hispanic Chamber of Commerce at the local and state level and believes in the business value of community involvement.“You must know your guests and understand who they are and where they come from.” It’s a lesson that will continue to reward Edward Bermudez and his Company very well. 

14  Darden Restaurants 

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## Passion 

What does it take to manage one of the most successful restaurants in the world’s largest casual dining seafood restaurant company? Build a cohesive team. Set clear expectations. Communicate constantly. And, lead by example – consistently. “You say what you do and you do what you say,” advises Edward Bermudez, General Manager of the Red Lobster in Wayne, New Jersey. His restaurant is consistently one of the company’s top performers and he has a reputation for improving the guest experience in every restaurant where he has worked. “If your crew has an excellent experience, then your guests will have an excellent experience,” says Edward. 

He attributes much of his ability to create this experience for his crew and guests to training. As a general manager, Edward participates in a variety of continuing education classes, personifying one of Darden’s 

