## SNAP-ON VALUE CREATION 

## Principles and Processes We Apply to Create Value 

Founded on our mission and beliefs, these are strategic processes we use daily to create value across Snap-on, with the strategic partners we embrace and in the acquisitions we make. 

## CUSTOMER CONNECTION 

## INNOVATION 

## RAPID CONTINUOUS IMPROVEMENT 

## SAFETY 

## QUALITY 

Our commitment to safety is unwavering. Since 2004, we have achieved a 90% reduction in our safety incident rate and we will continue our emphasis on safety as we move forward. 

The serious professionals who use our productivity solutions demand superior quality. For 90 years, Snap-on has been delivering just that. Again in 2010, automotive technicians continued to rate Snap-on as the best brand in key tool categories. 

Through our legions of mobile stores, direct sales people and distributors across the globe, we make thousands of daily contacts with professionals in their workplace. Each of these contacts represents an opportunity to learn what our customers want and need, which we believe provides Snap-on with an important strategic advantage. 

We thrive on innovation. Our customer-connection processes help us understand the needs of our customers and our innovation practices and processes translate these insights into productivity solutions that make work easier for professionals. 

We apply a structured set of tools and processes to eliminate waste while making improvements in quality, delivery and cost. RCI has been critical to our operating income improvements and it will continue to be an important ingredient in our progress going forward. 

