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## COMMERCIAL HEATING AND COOLING 

WE PROVIDE INDOOR COMFORT SOLUTIONS FOR OFFICE BUILDINGS, SCHOOLS, RESTAURANTS, RETAIL ESTABLISHMENTS, AND OTHER LIGHT COMMERCIAL APPLICATIONS IN THE AMERICAS AND EUROPE. 

We expanded our business in the replacement and new construction markets and our e ff  orts resulted in record profit margins as we captured additional market share. Lennox National Accounts Equipment and Services continued its path of accelerated share growth through the acquisition of key national accounts and margin expansion through operational excellence initiatives. 

We gained share in the North America emergency replacement market with the successful introduction of our Raider ®  line of rooftop units designed for contractors who prioritize upfront costs. We expanded the innovative aluminum Environ ™ condenser coil system across our portfolio providing improved reliability at less weight with over 50 percent less refrigerant than comparable units. In Europe, we continue to invest in next generation energy-e ffi cient products to broaden our portfolio for more customer applications. 

Investments in distribution added to our success in the North America emergency replacement market. Lennox distribution serves 98 percent of North America within 48 hours, and we o ff  er 

same-day deliveries to more than 75 percent of North America with goals in 2014 to further increase coverage. We continue to build out our distribution capabilities in Eastern Europe and North Africa. To support growth in Eastern Europe, we recently opened a dedicated sales and technical support o ffi ce, allowing closer interactions with strategic contractor relationships and end users to ensure they are successful in their rapid growth plans. 

With di ff  erentiated products and services and an expanding distribution footprint, our Commercial business is well-positioned to capitalize on additional market opportunities. 

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