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## Key Product and Service Strategies 

We will provide a full range of consulting services tightly focused to meet specific customer needs, from business planning to underlying areas such as business transformation, CRM ＊ 1 strategy, SCM ＊ 2 strategy, network procurement, and even environmental management. Beyond the consulting stage, we will offer everything from system development to operations and outsourcing, providing customers with one-stop consistent solutions. ● 

In the Solutions/Systems Integration segment, we will enhance our industry-specific service offerings geared to customers’ particular businesses. In the public sector, we aim to grow our systems integration business by taking advantage of opportunities arising from the trend towards consolidation of adjoining municipalities in Japan, as well as in the e-government field in general. We will also provide stable, reliable and low-cost system migration – including to open systems environments – while ensuring that customers can make the most effective use of existing assets. We see the Japanese manufacturing companies that are accelerating overseas expansion and small and medium-sized enterprises as significant new growth markets. To serve the full range of their needs – from planning to system development and operation – we will further enhance our wide range of competitive solutions, such as our GLOVIA ERP ＊ $^{3}$, CRM and SCM offerings. ● 

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We aim to maintain and increase our share in the outsourcing market by offering services best suited to meet customers’ needs. In addition to existing IT outsourcing and Web services, we will strengthen our capabilities in such new areas as strategic outsourcing, business process outsourcing (BPO), application portfolio management (APM), on-demand outsourcing and on-site outsourcing. Outside Japan, we have won several large-scale contracts, particularly in the UK public sector, and we are aiming to expand our private sector business going forward. ● 

As key elements in our TRIOLE IT optimization model, we will also place particular emphasis on promoting our middleware offerings for total systems management and specific services (applications) deployment, including Interstage, for real-time collaborative business integration, and Systemwalker, for comprehensive operational management. ● 

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