content_image/472645.jpg content_image/472648.jpg
<img src='content_image/472645.jpg'>

Document code: Security level: Effective date: ICT Governance 

PRO-0027.06 Internal 15/01/2019 

<img src='content_image/472648.jpg'>

• Service Owner 

• Service Manager 

• Document Folder 

o Reference to the folder in ITSM Repository containing all the documentation about the services (Including quality Records and reporting). 

• Service Card 

o Flag indicating the status of the Service Card (N/A, draft, published) and the link to ECHAnet page where the card is published. 

• Technical Description 

o Flag indicating the status of the Technical Description document for the service; could be N/A, complete (when approved and published), approved (when approved by the service owner but not yet finalized), under review, draft; 

• Requirements and their Verification and Validation 

• Report 

o Link to the document in Directorate I filing plan. 

o Link to the document in Directorate I filing plan. 

o Flag indicating the status of the Reports defined for the service (in the TD). Could be N/A or frequency (e.g. monthly). 

o Link to the report folder. 

o Reporting could be also stored in other parts of the fling plan (e.g. Chesar or REACH-IT). 

## 3.4. IT Work Planning including ITIL Service Design 

The IT work takes place in either IT Programmes or IT Horizontal Functions. IT work planning takes place as described in 3.2.3.5 Yearly IT Work Planning and Preparation Cycle. 

