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o receive and acknowledge EFSA requests for Time and Means or Fixed-price requests for Services and dispatch them appropriately within the Contractor resources; 

o Prepare a proposal for a process to interact with EFSA IT services for the kick-off meeting; 

o Prepare an analysis of quality performance on the services delivered three times yearly. 

The account manager will be requested to organise meetings/teleconferences indicated in the table below to kick-off the framework contract and to follow up on the progress. 

## Project Manager 

The tenderer must have the capacity to assign to each fixed price contract a project manager, which will take care of the activities, deadlines, obstacles and deliverables from contractor’s side and will coordinate communications with the EFSA’s counterpart. 

A single project manager could work on multiple specific contracts/order forms. 

## Meetings 

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## Dashboard 

Together with the account manager the contractor will have to maintain a dashboard of all orders, containing for each specific contract/order form: 

• The respective timelines; 

• The deliverables and documentation or time tracking and their completion status; 

• Incoming closures and payments; 

• A complete track of obstacles and delays. 

The dashboard must be available for EFSA staff in real time, in order to track issues and evaluate the processes. 

The contractor will promptly raise to EFSA any obstacles or issue which could affect the delivery of services. 

