you are sure it conveys the facts and your feelings without being impolite or overbearing. (See Figure 21.) 

## Applying for a job 

This will be covered in Chapter 12. 

## CHECKING YOUR WORK 

◆ Use open punctuation for letters. 

◆ If typing, block your letter. 

◆ Omit addresses when using e-mail. 

◆ Use ‘Yours sincerely’ if the name is used. 

◆ Use ‘Yours faithfully’ if starting with ‘Dear Sir’ or ‘Dear Madam’. 

◆ Plan your letter carefully and then draft it. 

◆ Don’t include unnecessary detail. 

◆ Don’t use slang or jargon. 

◆ Avoid ‘texting’ language in formal letters. 

◆ Don’t patronise your reader. 

◆ Keep to the point. 

◆ Don’t write a letter of complaint when angry. 

◆ Don’t forget to enclose an SAE if writing for infor- mation. 

