Technical Specification are detailed in Appendix A. 

## 2.2 LOT 2 – VOICE COMMUNICATIONS 

EMSA requires both fixed and mobile telephony services for voice communications. 

The tenderer shall provide a detailed description of the services offered. The bid shall contain as a minimum the following: 

a. Fixed telephony  services for the EMSA premises in Lisbon. This service must be operational by 17 April 2020 at the latest. 

b. Mobile telephony  and data services and equipment; 

c. Consultancy, integration and managed services  related to voice communications and unified communications. 

Technical Specification are detailed in Appendix B. 

## 2.3 Full Catalogue of Services 

The provision of services / supplies shall not be limited to the above listed ones (Sections 2.1 and 2.2). EMSA may decide to order other services / supplies from the full catalogue at a later stage (if it deems necessary). 

For that purpose, tenderers are requested to attach to their bid their current full catalogue of services / supplies with the price list. The price of additional services / supplies will not, however, be used for evaluation purposes. 

As telecommunication market is in rapid evolution, EMSA reserves the right to request, on a yearly basis, an updated catalogue with the price list per service / item (e.g. to reflect change in model types and further specifying, inter alia,  bandwidth, cloud operators, connection points and datacentre of interests) as specified in the contracts. 

## 3. Contract management responsible body 

EMSA – Unit A.3, in charge of Operations Support, will be responsible for managing the Framework Contracts. 

## 4. Project Planning 

For these contracts, the following meetings are envisaged: 

• Signature of the contract : Work shall not start before the signature of the Framework Contracts. 

• Kick-off meeting : Within two weeks from the signature of the framework contracts, kick-off meetings will be held to review implementation plan. 

• Final meeting : Prior to the end of the Framework Contracts a final meeting might be held to mark the end of the contract and enable the contracting parties to discuss the work accomplished. 

• Management meeting : on demand meetings to be held between EMSA and the contractor. 

