content_image/259363.jpg content_image/259354.jpg
<img src='content_image/259363.jpg'>

## TO OUR SHAREHOLDERS 

## 2012: ANOTHER STRONG YEAR FOR CIGNA 

## In 2012, the breadth and depth of our customer insights, coupled with our focused strategy and strong operating performance, led to another successful year for Cigna. 

We continued to invest fully in understanding evolving customer needs around the world. At the heart of our customer awareness and appreciation is our belief that health is intensely personal for each individual we serve, and that well-being is interwoven with a sense of security and a supportive community. 

## A Track Record of Success 

## Three years ago, we embarked on a bold, long-term strategy for Cigna, with three fundamental goals, to: 

1 )  Reposition our portfolio for growth in target markets; 

2 ) Improve our strategic and financial flexibility; and 

3 ) Pursue new opportunities in high-growth markets, with a particular focus on individuals. 

<img src='content_image/259354.jpg'>

## We’ve stayed true to this direction, guided by our strategy of “Go Deep, Go Global, Go Individual,” and in 2012 we once again delivered strong results against each of our goals by: 

• Growing our global customer relationships to approximately 75 million people while increasing our global medical customer base to more than 14 million – all while delivering solid results in each of our ongoing businesses. 

• Further improving our strategic and financial flexibility, with continued delivery of significant free cash flow and strong return on capital from each of our businesses – positioning us well to further enhance value in 2013 and beyond. 

• Continuing to deepen our presence in existing geographies, customer segments and product lines, as demonstrated by our new joint ventures in Turkey and India; and to pursue important new opportunities, most notably finalizing our acquisition of HealthSpring, a best-in-class operator in the growing seniors segment, which added more than one million new customer relationships and drove much of our revenue growth. 

