## Syngenta Business Services 

In 2009, we established Syngenta Business Services to integrate and standardize our transactional services across the organization. In two years it has rolled out its service model across 62 countries. It is now delivering business services in finance, procurement, information systems and human resources – all based on common, scalable tools and processes. These are supporting the implementation of our integrated strategy and enabling us to respond with greater agility to volatile market and economic conditions. 

Key achievements in 2011 included the implementation of a standardized and scalable payroll solution in 22 countries, covering some 80 percent of Syngenta employees. We also extended the introduction of standard tools and operations for purchasing and payments, which are now in use in over 40 countries. 

## Health, safety, environment and quality 

The health and safety of our people and our customers, as well as the protection of the environment, are fundamentally important to us and to our long-term sustainability. This is recognized in our Code of Conduct and our relevant policies and standards. We expect our suppliers to meet exacting HSE standards and we monitor their performance closely. 

Detailed figures on our health, safety and environmental (HSE) performance are given in the tables on pages 54–57. Our overall performance was recognized by our listing in the 2011 Dow Jones Sustainability Index for the sixth consecutive year as one of the best performing chemical companies worldwide. Syngenta was one of only five chemical companies to achieve a listing in the World and Europe indices. 

## Safety performance 

We continue to strive for industry-leading safety performance, and in May 2011 we launched our Goal Zero drive to eliminate incidents and injuries across our Production & Supply operations. Since we completed our major investment program in May 2010, our new plants have run at or near capacity with high levels of HSE compliance. During the year, our Greensboro, USA, site completed 5 million safe work hours, and our Kaisten, Switzerland, plant completed 20 years without losing a single working day due to an injury incident. 

In November 2011, we were saddened by the accidental death of an employee at our Monthey facility. We have conducted an internal investigation into the causes of the accident. The Swiss authorities have also initiated an investigation. 

In mid-2010 we launched a best-practice program to identify and address any process safety issues arising in our high hazard installations. In its first year this identified over 3,000 incidents, mostly minor, leading to rigorous investigation of those with potential for more serious consequences. 

New safety initiatives in 2011 included an updated program to further improve motor vehicle safety performance, particularly for drivers in our commercial teams, and a project to enhance safety in our Indian distribution operations. 

Across the business we recorded a 2011 illness and injury rate (per 200,000 hours worked) of 0.44 – below our target of under 0.5 for the fifth year in a row. 

## Environmental performance 

Syngenta is committed to reducing the environmental impacts of its operations, particularly the greenhouse gas emissions that contribute to climate change. In 2011, our CO 2- equivalent emissions totaled 1.4 million metric tonnes. This covers emissions within our direct control, as well as emissions from purchased energy, business travel and distribution. We measure our carbon efficiency based on kilograms of CO 2 equivalents per dollar of operational income (kg CO 2e/$EBIT). Our target is to reduce this figure to 0.56 by 2012, a 40 percent reduction compared with the 2006 baseline. In 2011, we emitted 0.61 kg CO 2e/$EBIT, translating to a 34 percent reduction so far. 

Absolute numbers were higher due to increased activities at some of our major production sites, however, steady reductions were achieved in all key environmental performance indicators. For example, in water (liters/$EBIT) we achieved an 8 percent reduction, and in energy (MJ/$EBIT) a 7 percent reduction, compared to 2010. 

