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1. Intermediate assessment(s) of the quality of the (intermediate) deliverables and overall performance of the contractor which primary purpose is to flag potential shortcomings and devise the necessary corrective actions. 

2. Final assessment(s) of the quality of the (final) deliverables and overall performance of the contractor which primary purpose is to determine whether the contractor is ready to deliver all services under the FWC at the expected level of quality. 

Failure to meet the agreed quality levels and/or failure to perform the tasks in line with ECHA’s requirements and expectations , either at intermediate or final review stages, may lead to the interruption of the phase in activities with the contractor and initiation of the cascade to cover such services in accordance with the provision of the SLA (see Annex 16). 

Furthermore, ECHA may proceed to the termination of FWC666 with the selected contractor (ref. also to the provision of article II.18 of FWC666). 

## 6.3.4. Acceptance of other services 

If not specified otherwise in a specific contract, the procedure for accepting services, (for example service support, application management service, documentation, etc.) will be as follows: 

A review cycle of T1/T2/T3/T4 will apply, where: 

• T1 (10 working days by default) refers to the number of working days needed by the Agency to review the deliverable and provide the contractor with comments. 

• T2 (5 working days by default) refers to the number of working days allocated to the contractor to provide its position to the comments raised by the Agency. This position will be flagged by the Agency using the following status: 

o “To be implemented” 

o “To be discussed” 

o “No action” with the appropriate justification. “No action” refers to comments that do not impose any action to be taken by the contractor. 

Comments for which the position of contractor is "To be discussed" or for which the Agency does not agree with the given position will be discussed during a review meeting. A meeting decision ("No Action" or "To be implemented") will be made and recorded in the meeting minutes. 

• T3 (5 working days by default) refers to the number of working days allocated to the contractor to implement the meeting decisions and release an updated version of the deliverable. 

• T4 (5 working days by default) refers to the number of working days needed by the Agency to verify the correct implementation of the reviewers' remarks. 

When the acceptance involves third parties, the review cycles will not include the time spent by a third party on performing the actions requested, and by duly informing the Contractor to avoid or mitigate any impact on their work organisation, e.g. caused by a delay on a third party. 

No deliverable is accepted by default. When the responsibility of a delay in the review process is clearly identified on the Agency side, the contractor must alert the Agency. Also, the Agency can reject a deliverable by interrupting the review cycle when there is evidence that the quality of the deliverable is too low or when there is evidence that the objective of the deliverable is missed. 

