## ENERGY SERVICES 

Enbridge is taking a measured entry into the unregulated retail energy services business. Enbridge Services Inc. provides retail energy products and services such as the sale and maintenance of heating and air conditioning appliances and equipment, fireplaces, and financing for those appliances. The Company operates outlets in Ontario as Enbridge Home Services and Enbridge Business Services, delivering products and services in the home comfort marketplace. 

Retail energy service opportunities also have been identified in the United States, and Enbridge Services (U.S.) is developing a retail energy services business in the Philadelphia area, as a first step to expanding into other United States markets. 

## INTERNATIONAL 

## Enbridge International 

The objective of Enbridge International Inc. is to supplement Enbridge’s North American business activities by participating in projects that utilize technical and operating expertise in liquids and gas transportation, storage and terminalling. The Company’s major investment to date has been in the Oleoducto Central South America (OCENSA) crude oil pipeline in Colombia. OCENSA transports over 500,000 barrels per day of crude oil from the Cusiana and Cupiagua oil fields to the port of Coveñas on the Caribbean Coast. Enbridge has a 24.7% interest in the OCENSA pipeline and is the operator of the system. 

## Enbridge Technology 

Enbridge Technology Inc.’s pipeline and natural gas distribution consulting, training and technology transfer activities provide Enbridge with an entry to review and investigate business opportunities around the world. Over the last 30 years, over 500 consulting projects have been completed in over 30 countries. 

## ENVIRONMENT, HEALTH AND SAFETY And the Challenge of Climate Change 

Enbridge is committed to health, safety and protection of the environment. The Company uses a Safety Management System approach to integrate safety components into a comprehensive system of policies, programs and procedures that promote a safe work environment, identify and control hazards and promote the safety of all personnel. Similarly, Enbridge uses an Environmental Management System to ensure the Company is operating in an environmentally responsible manner and integrates environmental planning into its various North American and International projects. 

Enbridge has identified climate change as a key environmental issue that must be effectively addressed if the Company is to sustain its leadership position. Overall objectives established in 2000 will be to take proactive measures to meet emissions exposures, to help sustain the environment of the global community our customers and employees inhabit, and to add value by investing in environmentally friendly technologies. 

Enbridge continues to take a lead role in the nation-wide greenhouse gas emissions reduction program, Action By Canadians . The program promotes voluntary action by individual Canadians, and was launched through the leadership of Pat Daniel, Enbridge President & Chief Executive Officer. 

Enbridge is also a participant in Canada’s Climate Change Voluntary Challenge and Registry (VCR). Enbridge Consumers Gas and Enbridge Pipelines (Saskatchewan) received Gold Champion Reporting Level awards from the VCR for their most recent reports, and Enbridge Pipelines received a Silver Champion Reporting Level award. 

