For comprehensive instructions about how to create a knowledge base  or a decision plan , follow the steps presented in the tutorial on the following website: 

http://www-01.ibm.com/support/knowledgecenter/SSBRAM_8.8.0/com.ibm.clas sify.tutorial.doc/abstract.htm 

## Deploying the knowledge base and decision plan 

To use the knowledge base and decision plan that you created, you must deploy them to the Content Classification server. The following steps show you how to deploy a decision plan: 

1. In Classification Workbench, select Project   Export . 

2. Select Decision Plan , and click Next. 

3. Select IBM Content Classification Server , and click Next . 

4. In the Connection window, specify the Content Classification Server computer name and port. Click Next . 

5. In the Publish Decision Plan window, select Create a new Decision Plan on the Content Classification server , and for Specify a name for the new decision plan , enter CustomerSupportDP , then click Next . 

6. Verify that the CustomerSupportDP  decision plan functions properly, as explained in the Content Classification tutorial. 

## Set up the client application 

Content Classification is a stand-alone web-service that can be started from a custom application, or by other ECM products that use it, as shown, for example, in 16.4, “Integrate IBM Content Classification with ECM products” on page 533. 

To use Content Classification services, you must: 

1. Set up the Content Classification server. 

2. Deploy the custom application that you have built. 

3. Set up the integration configuration. 

In our scenario, the custom application is a simple web application that simulates Company A’s client portal, and enables clients to send their questions or inquiries. The app either sends an already-available answer to the client or open a case that starts a resolution process through the web interface. 

More information:  For more tips about tuning IBM Content Classification (previously known as Classification Module ) , see IBM Classification Module: Make It Work for You , SG24-7707 . 

