## Performance and quality requirements 1.4.3 

Performance shall be generally assessed based on indicators relating to the timeliness and quality of the market intelligence/educational material, customised coaching, tutorials and events organisation, the clarity and usefulness of reports delivered, the quality of the promotion material produced and the feedback from participants. 

The tenderer will have to propose reliable (quantitative and qualitative) indicators to evaluate the performance, success, barriers, outcomes and possible improvements for each Work Package (WP). 

In particular, the contractor shall provide: 

 Indicators for training material/tutorials and customised coaching 

The contractor will prepare a short report evaluating the degree to which tutorials have met their objectives in terms of format, content and interaction. The evaluation shall be on based on a set of pre-defined RACER$^{19}$ indicators such as the number of users, average length of one user visit, the degree of satisfaction of the audience, etc. Indicators for by the online tutorials derived from the webinars should also be provided. These indicators shall be proposed by the contractor in the methodological report expected within 30 days of the conclusion of the contract and agreed with the Commission. The report shall also include proposals for future improvements. 

 Indicators for advertising educational conferences and B2B events 

The methodological report expected within 30 days of the conclusion of the contract should specify quantitative targets for each type of activity (number of readers, listeners, visitors, etc.). It should include a detailed plan of action on how the contractor intends to engage and activate trans-European Routes. 

Indicators should also include other active metrics (such as the number of blog posts); output metrics (website traffic, media mentions, event participants…); and operational/outcome metrics (costs revenues in terms of satisfaction…). For the web- bannering campaign, the impact target should be of at least 3% clicks through rate and an increase of 10% of the traffic of the linked website. 

 Indicators for the B2B part 

(a) Organisation of four B2B events and four educational conferences; 

(b) Cumulated participation of 600 Tourism operators in B2B matchmaking events (the same operator having the possibility to be selected more than once); 

