## SOLUTIONS 

## Global Capabilities 

As Manhattan Associates’ customers continue to expand their presence around the world, we have placed a stronger emphasis on enhancing our global capabilities. Tremendous effort was put into the internationalization of our Trading Partner Management, Transportation Management Systems and Warehouse Management Systems application suites in 2003. We added Unicode capabilities that support both single- and double-byte languages. This eases deployment in businesses around the world—regardless of language or technology differences. We have also localized our solutions into languages including Chinese, French, German, Japanese and Spanish. 

## 2004 Efforts 

In 2004 we will continue to focus on broadening the scope and flexibility of our solutions, while adapting to an ever-changing supply chain market. The next synchronized release promises to deliver an even higher level of quality, usability, scalability and performance—across applications. The addition of reverse logistics functionality, enhanced slotting capabilities, the new standalone Labor Management application, RFID and voice enablement and the overall integration of applications will take our solutions to the next level. By maintaining close relationships with our customers and industry leaders around the world, we will remain dedicated to identifying market needs and developing the innovative solutions necessary for our clients to succeed. 

## Top Ten Differentiators 

•G lobal presence and focus, with 19 offices in eleven countries 

• Unparalleled combination of domain knowledge and product depth, creating best-of-value solutions 

•O ne of only five software companies to be profitable 10 years in a row 

•M odular yet integrated solutions that provide the flexibility to be implemented as standalone applications or complete source-to- consumption solutions 

•C omprehensive ecosystem that encompasses solutions, customers and partners 

•M arket penetration at the top of each of our eight industry verticals 

• Lower total cost of ownership due to clear upgrade path and proven ability to implement on time and on budget 

•I ntegration technology, services and tools that mitigate risk and cost 

•C onstant investment in research and development through economic downturns and evolving technologies 

•I SO 9001 certification across development, services and customer service departments 

