The tenderer is requested to present, in a concise way, its service coverage in Portugal and the description of the roaming agreements and associated technical assurances and worldwide service reliability. 

Tenderers shall fill in the price grid in Appendix C, including prices for the following elements: 

 Voice and data services in Portugal and abroad in roaming (bundles and costs per minute); 

 Data only services in Portugal and abroad in roaming (bundles and costs per minute); 

 Voice only services in Portugal and abroad in roaming (bundles and costs per minute). 

Tenderers are encouraged to present the price of other bundles and devices and options as part of the full catalogue of services / supplies as requested under Section 2.3 of these Tender Specifications. 

## SERVICE 3: Managed services 

In the scope of fixed and mobile communications and data/voice convergence, EMSA can procure, through this contract, telephony as a managed service. 

In particular, the tenderer is requested to develop a scenario in no more than 20 pages  for offering and managing as a fully outsourced service both fixed and mobile telephony at EMSA, providing if available options for cost-savings like all-included packages with equipment/voice/data; options for integrating existing equipment, as well as Office365 components (Skype, Teams), or videoconferencing. A draft service level agreement detailing the most important metrics and KPIs for the proposed service shall be provided. 

Moreover, the tenderer shall describe its managed services portfolio and options in the following fields: 

 Operations services like: 

 IT security services like 

 Other integration and simplification services, like: 

a. Mobile device management systems; 

b. SMS Service Gateway; 

c. Service monitoring; 

d. Reporting, billing, split-billing tools; 

e. Replacement services (insurance on mobile equipment); 

f. Online viewing and/or managing of the consumptions, traffic, billing, etc. 

a. Dedicated APN; 

b. Centralised security for mobile devices etc. 

a. Integration of voice services; 

b. Internet of things; 

c. etc. 

Tenderers are encouraged to present the price of the proposed fully managed service (including installation, license costs, running costs, maintenance, operations, incident management, request fulfilment for the fixed and mobile telephony infrastructure, equipment and services) as part of their full catalogue of services / supplies as requested under Section 2.3 of these Tender Specifications. 

The cost for one day of consultancy/implementation services of a senior engineer is also required under Appendix C. 

