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• Ensure the solution is secure by design 

## 4.7.2.3. Data governance 

• Assess the data governance maturity of ECHA or a business domain 

• Define and implement a roadmap for improving the maturity to an identified target state 

• Contribute to the implementation and further development of a data governance operating model, including roles and responsibilities for data steward actor types 

• Contribute to the development of a data catalogue (relating the data glossary with the data dictionaries) 

## 4.7.2.4. Solutions architecture 

• Identify and facilitate the (re)use of shared infrastructure and software components to reduce costs and avoid duplicities and divergences between solutions 

• Support the implementation of policies and guidelines for the use of Information Technology within ECHA 

• Support Run and Grow  activities that require architecture competencies 

• Define, harmonise, improve processes in integration, test automation, continuous delivery and code quality 

• Ensure proper integration between products/modules: coupling, APIs and other communication means, prevent overlaps or duplication 

## 4.7.2.5. Data architecture 

• Contribute to data architecture assessments 

• Seek for optimisation of the data 

• Maintain and extend ECHA’s Enterprise Data Model 

## 4.7.2.6. Data mining / Analytics 

• Perform research, analysis and data collection 

• Document algorithms 

## 4.7.2.7. Service design 

The focus of Service Design is on maximising the value of the offered services for the customers and stakeholders both in content and in quality and optimising the cost-benefit ratio of the service. ECHA may request work in this area to support its service design activities, for example 

• Direct customer feedback collection and analysis from Service Desk activities 

• Service desk ticket statistics and their analysis, for example 

o Amount and distribution of tickets per area of service and identification of most problematic areas 

o Analysis of most commonly occurring issues that lead customers to contact the Service Desk 

• Proposals for improvement of the service and related products based on the customer feedback and Service Desk ticket statistics 

