Document signed by the contracting authority and the contractor ordering Products or Services pursuant to the framework contract. Please note that reference to specific contracts may be understood, where relevant, as references to Orders. 

## “Payment request”: 

Contractor’s request for a payment, by a Means of communication , for the execution of any of its obligations under the framework contract. 

## “Person-day”: 

Seven-and-a-half (7½) hours. 

## “Products”: 

Any Software , Hardware or Telecommunications product . Where a distinction between the three types of Products is intended, it shall either be explicit, by the use of one of the three terms, or it may be implicitly deduced from the context of this framework contract. 

## “Quality indicators”: 

Measurable targets serving as a reference for evaluating the quality of the Services to be provided by the contractor , and determined in a Service level agreement. 

## “Services”: 

Informatics and/or Telecommunications Services. 

## “Service level agreement”: 

Document annexed to the framework contract , which lays down: 

- the quality of the Services to be provided by the contractor by reference to the Quality indicators ; 

- the penalties for total or partial non-performance which will apply to the framework contract if he fails to meet the Quality indicators . 

## “Software”: 

Any series of instructions constituting a computer-executable program or programs, and being (part of) the object of the framework contract. 

## “System”: 

Combination of Products serving a complete set of functions. 

## “Telecommunications products”: 

All products and equipment related to the provision of Telecommunications services . 

## “Telecommunications services”: 

All Services related to the transmission, emission or receipt of signs, signals, writings, images, 

