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ICT Governance 

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## From Programme Plans to Actionable Implementation Plans 

Once the IT DPB has approved the Programme Plans, the IT Programmes can start to work on detailed resourcing and preparation of the necessary steps for the upcoming work. Timewise, this is typically after approval of the first versions in June IT DPB of year N for work planned for year N+1. This means for example, preparing Project Initiation Documents (PIDs), defining timing and scope of software maintenance releases, preparing scope, target SLAs and procurement documents for outsourced services, software licences etc. 

The PID preparation and high-level software maintenance / service work planning is done at least one or two quarters in advance; however, the recommendation is to prepare as much as possible in year N. 

The implementation plans, as much as available, are a key input for the Unit Level Plans (ULPs) normally prepared between October and November of year N for year N+1. 

## Execution of Planned Programme Work 

IT Programmes execute and drive the work in their area according to the approved IT Programme Plans. The most important goal of the Programmes is to support and implement the IT Master Plan and within this frame to maximise the stakeholder and customer (user) satisfaction of the services that the Programme offers. 

The Programme Board  (PgB), specific for each Programme, is central for managing the work of the Programme. The Programme Board approves initiation of projects, gives steering to the (software) maintenance work and in general monitors the performance of the services and particularly of the customer satisfaction. 

The Programme Board has the obligation towards the IT DPB to establish and ensure the compliance to the approved IT Master Plan. In case of major deviations or unforeseen exceptions, including sudden additional work, the Programme Board escalates the issue to the IT DPB, where actions can be discussed and approved at the level of the entire IT portfolio, as needed. 

The work under the Programme typically aims at improving the Programme’ services via improving one or more of the Products under the Service, the Service delivery itself or the offered Service level. 

For improvements to Services implemented via Projects (typically major changes to the Service’s Products), the IT Project Manager  drives the project work. A Project Board 

