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described in section 6.2.1. 

## 5.1. Management of human capital 

## 5.1.1. Knowledge management and continuity 

Human resources are the cornerstone for delivering the objectives of FWC666 in a successful manner. Throughout the execution of FWC666, the contractor shall acquire via its assigned resources increasing experience and expertise with regards to ECHA's business domain, products, procedures, methods and ways of working, and other ECHA products. 

Aspects of ECHA's business domain are rather complex. To perform effectively, the contractor team must build up a good understanding of the business domain of the software being developed, maintained or operated. 

The contractor shall invest significantly in ensuring that the contractor team members acquire sufficient business domain knowledge. 

The contractor shall strive to retain trained valuable team members to ensure continuity of services for ECHA, progressive efficiency increase and return on the investment in knowledge building. 

The contractor shall put in place mechanisms to efficiently manage their human capital deployed on FWC666 in situations of fluctuation of the demand of ECHA within the portfolio of FWC666 (e.g. an application goes from project mode to purely maintenance mode for a while and maybe back to project mode again if a new major/version is needed). 

In particular: 

• The contractor shall ensure the adequate allocation of resources with their corresponding profiles for the execution of the activities under the FWC. 

• The contractor shall keep its resources regularly updated and prepared to incorporate in their body of knowledge the new developments in their technical areas of competence as well as to establish the link with the services delivered to ECHA. 

• The contractor shall manage human capital in a way that avoids too much reliance on individuals whereas this poses a risk of “single point of failure”. 

• The contractor ’s resources shall have state of the art expertise that enable more innovation possibilities in ECHA. 

• The contractor shall ensure that all teams are delivering at a similar level of quality (a standard across the board and not dependent on the size of the project). 

• The contractor shall be in a position to quickly react to requests for availability of higher capacity and faster delivery time still ensuring agreed quality level and without disruption to ongoing/ planned activities. 

• The contractor shall be in a position to address requests for downsizing and reduced capacity due to lack of budget availability/ re-prioritisation of needs and still ensuring agreed quality level and without disruption to ongoing/ planned activities. 

• The contractor shall ensure the retention of key players (with biggest impact on service delivery) for the duration of the FWC, also taking into account request for reduced capacity thus without losing availability of core expertise. 

• The contractor shall continuously and proactively enrich knowledge bases and share information and knowledge to other staff including ECHA staff or 3rd party staff in areas specific to FWC666. 

