## 2.6 Warranty and customer support 

## 2.6.1 Period of warranty 

The warranty period on the deliverables under this contract shall be of at least two (2) years from the signature date of the successful Acceptance Test Report signature. The warranty shall include labor, travel (if applicable), and parts. 

## 2.6.2 Support service 

During the warranty period the Contractor shall provide a support service to assure response to the European Commission's DG ENER inquiry within 24 hours during working days and 48 hours on weekends and public holidays. 

## 2.7 Licensing 

None of the PGET components shall require additional licenses from any third party, other than the IAEA; otherwise these licenses shall constitute a mandatory part of the delivery of the PGET. 

## 2.8 Shipping Address 

The Contractor shall deliver the PGET to the acceptance test location as from point 2.5.5. 

The delivery will be done to the attention of: 

Stefano.VACCARO@ec.europa.eu 

Alice.TOMANIN@ec.europa.eu 

Meetings between the contractor and the Commission may be held on Commission premises in Luxembourg (without any additional cost). 

## 2.9 Duration of the contract 

The duration of the contract shall not exceed 12 months from the day of signature. 

## 3. CONTENT, STRUCTURE AND GRAPHIC REQUIREMENTS OF THE DELIVERABLES 

Not Applicable. 

## 4. EVALUATION AND AWARD 

The evaluation is based solely on the information provided in the submitted tender. It involves the following: 

