content_image/461515.jpg content_image/461516.jpg content_image/461514.jpg
<img src='content_image/461515.jpg'>

<img src='content_image/461516.jpg'>

<img src='content_image/461514.jpg'>

## Criterion 5. SERVICE LEVEL PROPOSALS (60 points – no minimum threshold) 

These criteria, described in the table below, have the objective to evaluate the performance quality commitment made by the tenderer for some highly important processes for which the tenderers are invited to propose performance levels beyond the minimum required service levels. 

