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Physical links that bring these communication lines shall be delivered in a resilient manner (e.g. over an SDH local loop or via diverse PDH routes or via diverse fibres anyway). Moreover, to guarantee the maximum service availability, the two physical links shall enter EMSA building from both sides (see picture) i.e. from: 

<img src='content_image/495530.jpg'>

Tenderers shall provide in no more than 20 pages  a description of: 

 a project plan detailing the phases and the time needed to deliver the solution. The transition phase from the current operator with number portability shall be described in detail, with the measures adopted to avoid any disruption to EMSA operations; 

 the proposed solution; 

 the service levels (commercial and technical); 

 the customer support services and the service levels. 

It shall be possible to block access to premium rate numbers on these lines on EMSA request to avoid inappropriate usage. 

The tenderer shall provide detailed phone records on a monthly basis preferably via web interface. 

Tenderers shall fill in the price grid in Appendix C, namely prices for the following elements: 

a) Setup fee for the initial installation 

It is a one off, initial and non-recurring cost for the set-up of the links, their local loops, and any associated configuration. Included in the initial installation is also the delivery of one ADSL/SDSL line in EMSA premises as per requirements set above. 

b) Monthly recurring fee (if any) 

