Europol reserves the right to request an immediate replacement of a consultant or point of contact in case of unsatisfactory performance / service level or conduct not compliant with the contract. 

Europol may also, for the reasons stated in Annex 3 - Draft framework contract, reject a consultant from returning for subsequent assignments. 

Should circumstances require replacement of the Point of Contact, Europol must be duly and timely informed (latest one month in advance) and the replacement shall be introduced to Europol’s contract manager. 

The replacement must meet the minimum requirements as set out in these Technical Specifications. The tenderer shall ensure that the replacement process is smooth and has no negative impact on the contract/assignment. 

## Costs related to replacement of personnel 

Replacement of personnel shall be effected at no additional cost for Europol. If replacement of consultant leads to Europol having to re-issue travel tickets, any additional travel costs (e.g. costs of the new tickets) as well as any cancellation fees shall be borne by the successful tenderer and be claimed by Europol in accordance with the procedure laid down in the contract. 

## Breach of mandatory/security requirements 

If the successful tenderer sends to the assignment a consultant who does not meet the minimum requirements or the security and confidentiality requirements, the consultant shall be immediately replaced. This is also considered as breach of the resultant contract and will entitle Europol to take appropriate measures as stipulated therein. 

## 7.4.3.8. Trade-back services 

The contractor may offer, as an optional service, a trade-back service, following the procedure specified in Article I-13 of the draft Framework Contract. 

## 7.4.4. Requirements for Transport, Shipping, Storage and Insurance services 

The tenderer must deliver and deploy all ordered goods worldwide. The tenderer is solely responsible for liaising with non EU states and EU member states in order to obtain the necessary permissions to deliver and deploy goods. 

Packaging, transport, shipping, export shipping (when applicable) and insurance services within and outside EU+EFTA 8  shall be performed by the contractor and shall be based on the actual costs. The contractor may apply a marked up sale fee (i.e. uplift) to the actual shipping, transport, insurance, export shipping costs of the freight forwarder/logistics partner. The contractor may choose not to introduce an uplift at all, i.e. 0%. 

