## “EMPLOYEE OWNERSHIP OF PROCESS IMPROVEMENTS AT ALL LEVELS IS DELIVERING BREAKTHROUGH PERFORMANCE.” 

## David Carter, Manager of TE’s Braintree, UK operations 

which achieved “Star Level 5” status in 2013, the company’s highest level of performance 

TE Operating Advantage (TEOA) began in 2008 with a goal of accelerating and improving our supply chain, product development processes and manufacturing operations. In just five years, TEOA is now the companywide philosophy and operating management system that is helping us achieve significantly higher customer satisfaction, greater employee engagement and improved operating and financial results. 

Embedding TEOA into our daily work — across all functions and around the globe — and integrating it into what we do is the key to driving higher levels of performance. 

TEOA empowers our employees and helps our teams deliver exceptional results for our customers and shareholders. 

## 13,000 

EMPLOYEES TRAINED ON TEOA 

## 2X 

IMPROVEMENT IN CUSTOMER SATISFACTION IN 5 YEARS (AS MEASURED BY NET PROMOTER SCORE SURVEY) 

## 90 % 

ON-TIME DELIVERY 

