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BRITISH GAS BUSINESS 

B R I N G I N G N E W E N E R Y T O T H E C U S T O M E R E X P R I E NCE N 

British Gas Business provides some 500,000 business customers in the UK with a range of energy solutions, from maintenance to renewable energy. It is part of Centrica, Britain’s largest utility company. When British Gas Business wanted to transform its business by enhancing the digital experience it delivers to customers and reduce costs, it partnered with Cognizant. British Gas Business provides some 500,000 busin customers in the UK with a range of energy solutio 

The goal: unravel complex legacy billing systems, empower customers and business units to connect online, and implement a new data warehousing platform, among other initiatives. The collaborative project between British Gas Business and Cognizant involved a phased delivery of best-in-class SAP IS-Utilities and SAP CRM software to support streamlined customer processes. It required Cognizant to redesign critical customer journeys in areas such as billing, customer service and reporting. 

The outcome has been transformational for British Gas Business. The upgraded SAP platform is delivering a richer customer experience, including smart mobile apps for iOS and Android platforms, along with improved billing accuracy, greater customer satisfaction and lower operating costs. 

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LOBLAW COMPANIES LTD. 

E L A S T I C D I G I T A L I N F R A S T R U C U R E F U E L G O W T H & P R O D U C T I V I Y G A I N NS 

Loblaw Companies Limited is Canada’s food and pharmacy leader and the nation’s largest retailer, with over one billion transactions performed annually in the company’s stores. Loblaw is also the majority unitholder of Choice Properties Real Estate Investment Trust. 

Loblaw’s goods and services include grocery and pharmacy items, health and beauty aids, apparel, general merchandise, banking, and wireless mobile products. 

With more than 2,300 corporate, franchised and associate-owned locations, Loblaw employs approximately 192,000 full- and part-time employees, making it one of Canada’s largest private-sector employers. 

As part of a multi-year strategic IT partnership, Cognizant is helping Loblaw transition to a digital, standards-based IT environment encompassing Web, cloud and mobile technologies, as well as anytime/anywhere computing platforms for both customers and employees. 

Cognizant’s end-to-end responsibility has allowed Loblaw to achieve its objective of simplifying its infrastructure, implementing progressive solutions and running predictable operations that meet best-in-class benchmarks. All while ensuring high availability of the systems that are critical to Loblaw’s business processes, Z L W K G D W D p R Z L Q J I U H H O \ W K U R X J K R X W L W V H [ W H Q G H G H Q W H U S U L V H q I U R P U H W D L O V L W H V W R W K H F R U S R U D W H R I o F H 

Loblaw’s digital transformation has enabled the company to evolve into a multi-format, omni-channel business. Moreover, working with Cognizant, Loblaw has generated operational H I o F L H Q F L H V Y L D k V K L I W O H I W y D Q G k G H H S D X W R P D W L R Q y L Q L W L D W L Y H V in addition to dramatically improving the resilience of its core systems and reducing unplanned downtime. As a result, Loblaw is more strongly positioned to deliver on its corporate purpose: “Live Life Well.” 

