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3. The Upload Support Package window provides four options for data collection. If you have been contacted by IBM Support due to your system calling home or you have manually opened a call with IBM Support, you will have been given a PMR number . Enter that PMR number into the PMR  field and select the snap type, often referred to as an option 1, 2, 3, 4 snap , as requested by IBM Support (Figure 7-74). In our case, we enter our PMR number, select snap type 3 (option 3) because this will automatically collect the statesave created at the time the node restarted, and click Upload . 

Tip:  You can use https://www.ibm.com/support/servicerequest  to open a service request online. 

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4. The procedure to generate the snap on a FS9100 system, including the most recent statesave from each node canister, starts. This process might take a few minutes (Figure 7-75). 

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