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To best serve this growing and increasingly diverse client base, we made additions and enhancements to our suite of business products and services. Through 

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our online business banking service we made it possible for our customers to access cash management services over the Internet. Other upgrades to this service include email alerts for account activity and enhancements to the online bill payment system. To ensure our customers’ understanding of the online banking system and its features, members of the Washington Trust staff began making personal visits to these companies to provide initial training, and follow up with toll-free telephone technical support. 

Recognizing that leasing can be a cost-effective way for our business clients to manage some of their finances, we promoted our equipment leasing program in 2002. The 

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