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## Packaging Success with Record Results 

Packaging Services helps national retailers and consumer product manufacturers expand their marketing and merchandising programs through our responsive contract packaging resources. Last year we packaged and fulfilled over 14 million units for such winning consumer brands as Victoria’s Secret, Bath & Body Works, L’Oreal, Jergens and others. 

Since its acquisition in 2002, Packaging Services, or Quick Pak as we are known to our customers, has doubled in sales volume. We delivered record sales— 43% growth—and profits in FY 2004. Our sales increases were broad based, derived from both organic growth within existing accounts and new account business. Three key strategies are driving these results: 

## Creating Capacity in Quick Order 

An important part of our growth was attributed to the additional capacity we created last August in expanding our Cincinnati, Ohio-area operations. In 120 

days, we constructed and integrated 90,000 new square feet of just-in-time production, warehousing and distribution space. Converting space and production requirements into added customer volume is critical to our business growth—a prime example of our focus on speed-to-market strategies for our customers. 

## Increasing Productivity 

Contract packaging is an on-demand business. Quick Pak successfully incorporates continuous improvement and lean manufacturing techniques into our daily production processes to increase productivity and drive down costs. Our V 2 teams are “outcome driven,” able to compress project production steps and timelines, and ramp up to ever higher production and quality standards. 

We have consistently improved productivity by adding on-premise management resources to coordinate and develop our diverse temporary workforce. 

## Satisfying Customers with Innovation 

Our organization of customer service planning teams, dedicated to each of our national accounts, has resulted in greater customer satisfaction. These teams are the customer’s “eyes and ears”, aligning customer expectations and specifications to the rest of our internal teams. 

Now, undertaking a 30,000-plus unit daily assembly project is a Quick Pak reality. For White Barn Candle’s Wallflowers product rollout, we assembled and shipped nearly 850,000 room fragrance starter-refill cartons over a three-week period. Our customer was impressed with the production capacity, speed and the quality with which we delivered their new product promotional sets. 

With ever-increasing capacity levels, competitive edges in our packaging engineering resources, and the synergies between our label and packaging businesses, Packaging Services is well positioned to continue to aggressively grow. 

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For L’Oreal’s Mizani® Beyond ™ haircolor system, Quick Pak assembled and distributed this stunning, multi-compartment, introductory prepack to hair salon operators nationally. 

Quick Pak’s innovative design and assembly teams elegantly staged Pure Simplicity ™ skincare atop bamboo bowls in this eye-catching, in-store gift set for Bath & Body Works. 

