GLYPH<129> Multichannel Care: delivers a complete view of the customer across all lines of business enabling all customer service channels to quickly and effectively diagnose and resolve customer care issues, including handling escalations resulting from customer complaints, trouble tickets or cases submitted via a self-service channel. 

GLYPH<129> Proactive Insight: leverages big data technology and a set of best practice libraries to provide an intelligent decision engine to proactively anticipate and address customer needs in real time. 

GLYPH<129> Operational Support Systems (OSS): Products that comprise the core operational support systems, such as network planning, service fulfillment and assurance for fixed line, wireless and cable networks. Amdocs’ OSS offerings include: 

GLYPH<129> Network Planning: enables network planners to analyze current, short- and long-term consumption trends of network resources and to plan and roll out a “service-ready network.” 

GLYPH<129> Service Fulfillment: formalizes and automates the order-to-activation processes for residential, small and medium-sized businesses and enterprise customers. The offering includes pre-packaged automation for specific services and lines of business, including broadband, satellite and cable, and supports the fulfillment of multiple services, either to support a convergent services bundle or to standardize fulfillment across the organization with a single interface for all fulfillment processes. 

GLYPH<129> Service Assurance: supports service assurance by managing the network problem resolution process, including impact analysis to assess what services are affected by network outages. 

GLYPH<129> Inventory and Discovery: provides a single and accurate source of service and network inventory and performance data, to support network planning and service fulfillment and assurance. 

GLYPH<129> Business Service Capture: helps service providers create accurate, made-to-order communication solutions for business customers to accelerate the inquiry to order process. 

GLYPH<129> Network Navigator: a graphical user interface that enables service providers to quickly and easily locate network information, such as equipment configuration, locations and device relationships within large and complex networks. 

GLYPH<129> Radio Parameter Manager: enriches the OSS with additional radio access network configuration information, enabling greater automation of processes for network build-out, capacity management and network optimization. 

GLYPH<129> Network Control: Products that manage how and under which circumstances subscribers and devices can access networks, including dynamic policy controls that manage what happens to the device or subscriber when on the network, such as how much data is consumed and when to trigger a service top-up or notification. Dynamic network control functions allow service providers to manage the data experience in real time. These controls enable the creation of new services and also manage network resource and bandwidth consumption. Amdocs’ Network Control offerings include: 

GLYPH<129> Service Controller: provides authentication, authorization and accounting services for subscribers and devices in addition to real-time session management to enable mobility, roaming and security access. 

GLYPH<129> Home Subscriber Server (HSS): the master repository of subscriber and device profile and status information supporting authentication, authorization and mobility management functions for Long Term Evolution (LTE) and IP Multimedia Subsystem (IMS) technologies. 

GLYPH<129> Policy Controller: provides real-time network, application and subscriber policy control allowing service providers to manage mobile data growth and deliver personalized services. It determines how and under which circumstances subscribers have access to applications and network resources and ensures the appropriate quality of service . 

GLYPH<129> Intelligent Diameter Routing Agent: provides a flexible and robust diameter routing solution for 3G/4G/IMS control plane connectivity and routing needs. It enables centralized functions, such as load-balancing across clusters of applications, routing user requests to the appropriate elements and binding different protocol interfaces corresponding to a subscriber. 

