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To ease the caseworker job, the information from Content Manager OnDemand is presented in the context of IBM Case Manager. This enables the caseworker to seamlessly access the data and incorporate it into the case. It can even be automatically locked down as a record at the end of a case, if needed. 

Content Manager OnDemand holds two different types of information: 

Invoices Each invoice that the fictitious Company A sends to clients is kept, to comply with laws and for future reference. In the use case, this information is used to verify that the complaining client has purchased the product or service in question. 

Payment journal All payments received are listed in a journal. Those journals are archived and indexed automatically by extracting values from the journal. This information is used in the use case to verify that the fictitious Company A has a good relationship to the complaining client. 

Figure 11-2 shows the use case diagram for this book. Content Manager OnDemand is integrated in the scenario for the caseworker environment. Also, at the end of the scenario, Content Manager OnDemand integrates with Enterprise Records to declare content retrieved from Content Manager OnDemand as a record in the context of a finished case. 

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