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Innovation at TCF is not just an “off and on” program. TCF innovations occur continuously because the innovative spirit is a pervasive, ongo- ing part of our culture. We will continue to cultivate the innovative spirit at TCF in 2003. 

At TCF, we work every day for our shareholders and we reward employee performance that is directly linked to tangible drivers of shareholder value. From our frontline employees to executive management, TCF employee incentives are tied to overall performance and earnings growth. 

TCF’s incentive programs are designed to educate employees about the things that drive company performance and reward them for their contributions in those areas. Unlike some of our competitors, we are goal-driven and we reward for ultimate results, not just for activities that may or may not directly drive performance. 

TCF has structured its incentive programs to meet three important cri- teria. First, the objective must be measurable. This is facilitated by our profit center reporting structure, which essentially “divides up the bank” into measurable profit center units. Second, 

the incentive program must be tightly managed – in this way we retain focus on individual employee and program performance as well as 

## Recognizing People for Long-Term Success 

## REWARDS AND GLYPH<ornament20> RECOGNITION GLYPH<ornament20> 

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the big-picture objectives. Third, we insist on accountability in our incentive programs. Once objectives are set and the process is man- aged, the results are measured and employees are held accountable for their results. 

Long-term incentives such as stock compensation and TCF’s Employees Stock Purchase Plan take our incentive programs to another level by encouraging employees to become TCF owners. We believe owners act differently than employees – and our employee owners receive value for making decisions that create long-term value for our sharehold- ers. In this way, TCF ensures that everyone is focused on what drives shareholder value. 

TCF also recognizes that our long-term performance is linked to the deep- rooted commitment of our employees to provide excellent customer service. In addition to rewarding employees for tangible performance, we also recognize them for exhibiting the behaviors that create the customer service culture known as TCF, The Customer First. 

In 2001, TCF implemented an employee service recognition initiative that rewards employees for doing just that. The initial concept was simple – provide employees with simple, basic customer service stan- dards and behaviors, then immediately and consistently recognize 

and reward those behaviors anytime, anywhere, as they are observed by co-workers, supervisors and customers. Recognizing and rewarding these 

AT TCF, WE WORK EVERY DAY FOR OUR SHAREHOLDERS. FROM OUR FRONTLINE EMPLOYEES TO EXECUTIVE MANAGEMENT, TCF EMPLOYEE INCENTIVES ARE TIED TO OVERALL PERFORMANCE AND EARNINGS GROWTH. 

