Formerly a career soldier, Chi says police officers must think of the public as part of their families. They cannot apply the law rigidly, but rather must use both carrot and stick, depending on the particular case. On the one hand, this approach can avoid damaging the emotional bond between police and public, while on the other it avoids allegations of abuse of power or police brutality.
軍人出身的紀澤民說，員警要把民眾當成家人般服務，不能一板一眼堅持依法行政，而需依個案「軟硬兼施」，一來是避免傷害「警民一家親」的感情，另一方面也才不會被民眾檢舉濫用公權力或控訴警察施暴。