According to I Jui store manager Lin Yu-hao, whenever an elderly customer enters the shop the sales assistants flock round and exchange a few pleasantries with them in hopes of hearing straight from the horse's mouth what the real needs of the elderly are, so as to help improve their sales operation.
據乙瑞百貨公司經理林鈺皓表示，每逢有老人顧客上門，服務人員在如獲至寶、噓寒問暖之餘，更想從其口中探知老人真正需求，以為改進經營型態的參考。