Many customers, though, may have signed their contracts, but remain unfamiliar with how to correctly use these myriad services, making them the perfect patsies for fraudsters. Fraud gangs are spread across China, Taiwan, Hong Kong, and Macao and exploit loopholes created by the cross-strait political situation, targeting Taiwanese by dialing in remotely from China.
這或許是因為民眾使用信用卡線上消費的習慣日益普及，使得歹徒有機可乘；2005 年再度回歸到假借催繳欠款的名義騙錢，「中華電信客服人員」則是歹徒最愛冒用的身份。