At every step, the travelers were met with misdirection, perfunctory attitudes and downright neglect. Malaysian Airlines Administrative Manager Chou Tai-tzuo, who did not have full authority to deal with the situation, could only answer customers 'accusations with "It has already been reported to the main office."
旅客感受到的只有欺騙、敷衍和怠慢，無法全權處理的馬航行政經理周台左也只能以「已向總公司反應」，來面對旅客的責難。