Before they can start work at Lifeline they must undergo six months of intensive training, which includes aptitude tests, courses on aid techniques and methods, and practical training.
欲加入義工行列的人都需通過「性格性向測驗」，再經半年輔導訓練，才能正式擔任工作。這六個月的職前訓練，包括前三個月的講授輔導理論與輔導技能，如輔導心理學、各種輔導理論、協談的技術、自殺協談等。