"The biggest difference between company-wide quality control and the 'quality control' previously spoken of by the industry is this: Previous quality control overlooks the manufacturing process, whereas company wide quality control includes the company's administrative, research and development, design, manufacturing, marketing, and post-sale maintenance divisions," Ou-yang Chung- chih, manager of the quality-planning department, explained.
「以往企業所說的品管，多是指產品的製程管制；全面品管的管制範圍，則涵蓋整個公司的行政、研發、設計、製造、銷售、售後服務…… 等所有的部門。」品質計畫部經理歐陽鍾智說。