Nevertheless, consumers found several provisions of the law useful--such as article 21 which governs false advertising, or article 23 which is related to multi-level direct sales groups. At that time the Consumer Protection Law had not yet been passed. Therefore, many consumers saw the Fair Trade Law as an official channel through which they could seek mediation or redress.
可是，因為公交法的第二十一條是規範不實廣告，二十三條則與多層次傳銷有關，當時消費者保護法又尚未立法完成，許多消費者乃將其視為投訴、仲裁的官方管道，消基會也將不少案件轉介過去。