The CPC, which received hundreds of complaints from consumers, urged consumers to organize themselves. According to the Consumer Protection Law, if a group of at least 20 consumers could get together, the CPC could then file a class-action lawsuit to demand compensation.
曾接獲數百通消費者抱怨電話的消保會，根據消保法，建議這些消費者聯合起來，組成二十人以上的團體，消保會即可為消費者代打官司，向業者提出「團體訴訟」，請求損害賠償。