Chen was sympathetic to the family's situation but because financial assistance to low-income households was determined on the basis of household income, personal property and real estate holdings, and Mother Cheng was not yet divorced from her husband, her husband's property and income meant they were not entitled to financial assistance, nor to student aid for her three daughters.
陳美麗很同情鄭家母女的處境，但因低收入戶補助是以家庭收入、動產及不動產等 3 項標準來評估，因為鄭媽媽未與先生離婚，先生名下的房屋和收入合計下，不符合補助資格，更別提 3 個女兒的助學金著落。