What makes the job difficult is that each clerk has to greet and serve over 200 customers a day, of all different ethnic backgrounds. Many of them are hard to understand or to deal with. This leads to all sorts of difficult situations. You often don't know whether to laugh or cry.
問題出在我們平均每人每天要接待並向他們一一道「日安」的兩百多位各類族裔的顧客，是這麼複雜難懂，往往因此狀況百出，令人啼笑皆非。