She observed from her daughter's online chats with her teachers that cram-school teachers understand and accept the students 'feelings. For instance, her regular-school teacher says that her English is "only good enough to pass tests," making her feel resentful. Her cram-school teacher would encourage her, saying "All your school teacher wants is for you to improve your speaking and writing. He hopes you can be better!"
她從孩子在網路上和老師交談的內容觀察，補習班老師理解也接納孩子的情緒，比如學校老師說孩子英文「只不過會考試而已」，讓孩子很感冒，補習老師就會開導她，「學校老師其實是要妳在說、寫上加強，希望妳更好啊！」