Lo explains, "because what Orientals say and what they think are not always the same. So a manager must not only hear what they say but 'feel' what they're thinking."
「這有很大的好處，因為東方人多半比較含蓄，未必會把心裡想的直接說出來，做一個經理，你不但要聽到部屬在講什麼，還要『感覺』他心裡在想什麼；這對一個外國經理就比較困難」，羅益強解釋。