"From head to tail, the convenience stores keep up a kind of 'cold courtesy.' They perform a service, but it is not really enthusiastic," says Chen Hsiao-hung, professor of sociology at Chengchi University.
「從頭到尾便利商店都維持著一種『冷漠的禮貌』，他們提供了服務，卻不是真切熱情」，政大社會系教授陳小紅指出。