"At first wireless service providers didn't communicate enough with communities," says Niven Huang, secretary general of Business Council for Sustainable Development in Taiwan. "Later, they didn't show up to explain their research data and policies, or teach users about proper use and safety." Huang notes these controversies often occur because businesses focus on profits and ignore social responsibility.
「電信公司之前缺乏和社區充分溝通，之後又不出面說明公司的研究數據與相關政策，或者教導消費者如何保護自己、正確使用，」中華民國企業永續發展協會秘書長黃正忠表示，像這類爭議事件發生時，正是檢視企業是否只顧利益而枉顧社會責任的時候。