Addressing these issues, Yeh relates, "The Ministry of Transportation and Communications, in a word, is about 'people,' making it essentially a huge service network. With this in mind, setting out from the standpoint of 'people' is the first task I have set out for myself."
針對這個問題，葉菊蘭表示，「交通部總括就是對『人』的服務，基本上是一個超級服務業，從人的觀點出發是我設定的第一要務。」