Kuan says that most agents pay regular visits to their client companies to check on worker-employer relations. There is less likely to be direct friction if the broker intercedes, playing the "bad cop" role to both sides. "It's a kind of 'after-sales service,'" notes Kuan.
他表示，大部分仲介公司會定時到各合作企業關心勞資狀況，若有問題由仲介處理，勞資雙方比較不會有直接摩擦，不管對企業或外勞，「黑臉」都由仲介扮，「這也算是『售後服務』啦」，他說。