Says Tan: "In the past, the body went into refrigeration the moment it arrived at the funeral parlor. The face had often turned black and rigid by the time some of the relatives arrived, which many found hard to take."
「過去一到殯儀館就得立刻進冷凍櫃，有些遠道家屬來到殯儀館，在冰庫中看到親愛的家人僵硬發黑的儀容，往往無法接受，」譚維信表示。