Lee explains that the CFCT handles 5000-6000 complaints a year, or 400-500 a month. Because the foundation is always in the red, it can only afford to employ three full-time staff members. They work till late into the night, even on holidays, with the commitment of volunteers. Without this dedication, they would not last long.
李鳳翱說，消基會一年會接到 5000 到 6000 件申訴案件，平均一個月至少有四、五百件，在每年經費都呈現赤字的情況下，只能聘請 3 位專職的工作人員，他們以半志工的心態每天忙碌到半夜，假日也常來加班，如果沒有一點奉獻的精神，還真是做不長久。