The information hot line office is located in the Tourism Bureau's Tourist Service Center on the second floor at Sung Shang Airport in Taipei. Services provided by the hot line include general domestic tourist information, tourist complaint handling, translation, emergency and accident assistance, and lost-and-found services.
專線設於台北市松山機場二樓觀光局旅遊服務中心內，服務項目包括國內一般旅游資訊洽詢，或旅遊糾紛的申訴等；由於成立的目的主要在協助來華旅客，所以提供的服務內容還有語言翻譯、緊急及意外事件協助，以及失物招領等。