The first thing that prospective funeral directors learn during training is not funeral customs, but emotional control, so that they can respond appropriately when being bombarded with demands from grieving relatives, who may be distraught or angry.
禮儀師養成的課程裡，首要不在禮俗的學習，而是情緒的管理，以期在面對喪家眾多意見或哀傷憤怒時，能有妥善的對應。