According to Lee, employees "adopt" an area of interest from among the sections into which the stores are divided-literature, the arts, etc. They also learn how to take shipments and shelve books.
李玉華說，每家誠品賣場內的書類都會分區域，例如文學、藝術等，工作人員得自己去「認養」，進貨、擺書都要學。