Hanson Chiang feels that the airline has the responsibility to take care of its passengers regardless of whether or not a problem was the airline's fault. The airlines feel that compensation should be paid by the responsible party.
姜志俊認為不論造成霸機的前因是什麼，航空公司都應該負起照顧消費者的責任，也就是不論航空公司有無過失，都應負起服務業應有的服務水準。