He makes particular mention of Japan's "Citizen Life Center," which has been in operation for 30 years and has an annual budget in excess of 3 billion Yen. "It is obvious to anyone that Japanese people have a certain level they expect from products and services.
他特別推崇日本已有三十年歷史、年預算超過三十億日圓的國民生活中心，「日本人對商品的品質和服務要求是有目共睹的，他們的國民生活中心功不可沒。」