"The key is how you view 'education.'" His view is that students pay money to go to school and so the relationship is like any other buying and selling of services, and profs ought to hold the attitude that "the customer is always right" and do one's very best to satisfy students.
「關鍵在怎麼看『教育』觀念」，他的想法是，學生付學費來上課，師生教學就是一樁買賣，基於「顧客永遠是對的」原則」，應該儘量讓學生滿意。