When they experience frustrations in their lives they instinctively turn to Chien to pour out their feelings. He is on call 24 hours a day, doling out care and assistance whenever needed.
當他們在感情、學業、工作上遇到挫折時，很自然地便向錢牧師傾吐，而錢牧師也總能二十四小時「待命」，隨時給予關懷與協助。