Yang Wen-chuen, a member of the SIF team, says that most people are scared and worried when they have their first encounter with the law. They don't know how serious their situation may be and are not familiar with the legal process. Some can't afford to hire a lawyer and have nowhere to turn for help.
受刑人家庭服務組專員楊文娟指出，許多人一碰到家人涉案觸法，通常第一反應就是恐懼擔心，不知道情形有多嚴重，加上對於訴訟過程不瞭解，有的甚至請不起律師，求助無門。