To calm its customers, ezTravel has offered up to NT $ 100 million as part of the Travel Insurance Fund for New Year's Rail Travel under the auspices of the Travel Quality Assurance Association, ROC. If any passengers are unable to make their journeys because of this dispute, ezTravel is contractually obligated to reimburse them for double their losses.
為安撫顧客，易遊網已提出高達一億元的「春節鐵路旅遊履約保證金」，交由旅遊品保協會保管，若有顧客因此事件無法成行，易遊網將依旅遊契約之賠償條款加倍補償。