The new service hotline has ten telephone lines and is manned by four persons from the consular affairs department, the staff of which is rotated at the duty in turns.
林基正指出，這個服務專線一共有十線，由四位領務司人員接聽，原則上為了調節領務司人員的工作，接聽電話的工作將由領務司同仁輪流擔任。