Besides establishing a customer complaint line, the "Blue Angel" fleet painted all of its cabs the same color and gave drivers uniforms and intensive training on the etiquette of dealing with passengers in order to establish discipline and passenger trust.
除一般均設申訴電話供乘客檢舉外，「藍天使」更統一車身顏色、設計制服，並集中訓練應對禮儀，以彰顯紀律，博取乘客信任。