Explaining the rationale behind the center, Hwang Horng-chyuan states that consumer behavior and issues are increasingly complex. Presently the CPC and its branches have only limited manpower and funding, so they are having only limited effect.
黃宏全表示，消費關係內容龐雜，消費形態或消費行為更是日新月異，目前各消保會受製於人力與經費，所發揮的功能有限。