Cai Ying has found the old folks to be rather childlike, simple yet stubborn in their ways. To deal with them successfully, in his experience, you have to get a feel for the likes, dislikes, and disposition of each person, then use the power of group cohesion to overcome the resistance of individuals.
蔡瀛分析，老人家其實很像小孩，個性單純卻很固執，與他們的相處之道，就是得摸清楚每一個人的好惡、脾性，再利用同儕力量，逐一化解偏見。