Fortunately, only one or two percent of our customers are obnoxious. I tell myself to do my job contentedly and to be as considerate as possible toward customers. This is, after all, a service industry.
所幸諸如此類的惡客，不過只占顧客群的百中之一、二，我也勉勵自己要儘可能做好份內的工作，儘可能為顧客著想，畢竟這是一項服務業。