Maintenance for IT products became increasingly important and increasingly difficult. Using its advantage in rapid delivery, in 1997 Synnex unveiled its rapid repair service: "In tonight--out tomorrow." This let consumers avoid the anxiety and frustration of not being able to work if their PCs went on the blink. It also made people think about buying goods bearing the Synnex brand sticker.
事情的發展果然如杜書伍所料，資訊產品的維修越來越重要、也越來越困難，而聯強憑藉著物流運籌管理的優勢，早在 1997 年就標舉「今晚送修，後天取件」的快速維修，讓消費者不至於因電腦故障無法工作而焦急跳腳，也讓消費者採買時開始懂得指名要買貼有聯強標誌的產品。