And these only include registered cases where Chen's office wrote letters, issued memoranda or followed up, and do not include those which were resolved immediately over the telephone or which are formally recorded in official documents.
且這些數據僅是登記有案，由服務處執筆、發稿、追蹤的，還不包括以電話立即解決、及有公文登載的正式紀錄。