He points out that the naysayers only steeled his resolve. Laying it on the line, he points out that of the five points required for a creative environment, the most important is "Never say never." Anybody on your team that doesn't agree with this point needs to be shown the door, because inventiveness comes from thinking outside box.
他強調，若把創意環境的特點分成 5 點來說明，最重要一點就是「永遠不要說不可能」，工作團隊中若有人如此思考，就應該把他「踢」出團隊，因為創意就來自跳出思考的框框。