Vice-chairman Hanson Chiang of the Consumers Foundation emphasizes that the airlines should be able to deal with such critical moments, because otherwise, "it shows that they aren't equipped to handle that number of passengers. If they are truly unable to provide service, the cost must be calculated and payment made for the service which was denied the passengers."
消費者文教基金會副董事長姜志俊也強調，航空公司應有處理危機的能力，否則「就表示沒有能力接受這麼多旅客；真的無法提供服務時，也應該換算成代金，彌補無法照顧旅客的缺失。」