"When I was a boy, I learned a great lesson from my grandfather. He was a tailor in a small town in Italy. Customers would come to his atelier when they needed a new suit: he would talk to them, show them different fabrics and styles, and try, through structured dialogue, to piece together the ideal picture that was in their heads.
「我的祖父是義大利小鎮的裁縫，當顧客走進店裡想訂做西裝時，他會把不同材質、風格的西裝料拿出來，透過聊天，了解他們想要的樣式、在什麼樣的場合穿。