Besides research and development, Lai also believes that health care professionals should look at things from the patient's point of view. They should take the initiative to provide information and guide patients in alternative treatments, so that patients don't blindly act on their own and suffer for it.
除了研究發展之外，賴基銘也認為醫療人員應該站在病人的立場，主動為病人提供或篩選輔助治療的資訊與方法，以免病人自行摸索而受害。