"Relatives are desperate to know the patient's condition but are not allowed into the ward itself," says Liu Chia-chi, so the volunteers help with reports on the patient and provide comfort and guidance. They can also explain the legal situation regarding car accidents and the means of application for assisted medication charges.
「家屬大多很急著瞭解病情，但又無法進入病房」，社工劉嘉琪說，他們便幫忙探詢病情，並安慰、開導家屬，同時對車禍的法律問題、申請醫藥補助等事提供建議。