Lee's biggest frustration is that compared to other countries, "Taiwanese consumers lack a sense of independence." Although consumer awareness is rising, most people are quite content to see their consumer rights championed without living up to their own responsibilities as consumers. Not only do Taiwanese consumers fail to help each other; they are also unwilling to support consumer organizations.
相較之下，「台灣的消費者依賴性太高了，」這是李鳳翱最大的感慨，消費意識雖然提升了，絕大多數民眾卻只想享受權益而不願盡義務，不但消費者之間不會主動幫忙，也不願具體去支持消費者團體。