Who is going to stick out their necks to guarantee consumers 'rights? "In the past, when individuals complained that their accounts had been plundered or their cards used illegally, more often than not banks accused them of having shared their PINs with friends or relatives who then made off with their money. Banks required victims to prove that the money had, indeed, been stolen before they would even consider compensation.
消基會秘書長程仁宏指出，過去許多個別消費者發現存款遭盜領、卡片遭盜刷而向銀行申訴時，銀行往往懷疑是受害人自己把密碼透露出去而遭親友盜領，並要求消費者必須舉證這筆錢的確是被外人盜走，才予以理賠。