The time spent was only two hours. Mr. Chu had always thought that moving was a business that just took muscle, but after his two moves, he understood that moving takes knowledge--knowledge of how to carry things, of how to turn in stairways, of what to pack first, and of what to load in the truck first.
張福成剛加入搬家行業時，以為憑著自己健壯的體格，搬搬東西不過是小事一樁。沒想到「看人挑擔不吃力，自己挑擔有千斤」，等自己動手時，老是碰壞客戶的傢具，常遭老闆責難；有時顧客要求賠償，賠的錢甚至比賺的還多。