Lai says that on one occasion when he served as a volunteer physician for Tzu Chi in its program to provide medical consultations to residents of mountain villages, a patient complained to him of a dry mouth, insomnia, and a sense of disorientation.
賴其萬說，有一次慈濟上山義診，一位病人向他抱怨自己每天口乾舌燥、睡不好又精神不濟。