Chang Ly-yun points out that few ordinary people have the tools to accurately describe their conditions; they need help from test results and patient histories. But patients who want to access their own records now have to tell a lie-it is almost impossible to succeed unless they are requesting the records "on behalf of the insurance provider."
張苙雲指出，一般人通常無法準確轉述自己的病情，需要檢查報告和病歷輔助，但目前病人要取得病歷必須先「撒謊」，謊稱是保險需要，否則很難達成。