In fact, pawnshops today have improved their appearance and their treatment of customers to attract business. The counters have been lowered, and the pawnbrokers listen to their clients 'stories, offer words of consolation, and try to quote a fair price...
不過現在已有不少當鋪從改善服務態度來爭取顧客，譬如把櫃台改成及肩高度，傾聽客人的難處，安慰他們「大丈夫能屈能伸」，減輕他們上當鋪的挫折感及羞愧感，及公道地估算價錢等。