After numerous passenger protests, Hamilton Liu, Deputy Director of the China Airlines Public Relations Office, says, "We believe that the vast majority of passengers are reasonable people, and we are sincere in wanting to solve this problem. With the fierce competition in the airline industry these days, no one wants to deliberately alienate passengers."
經歷了多次旅客抗議事件，華航公關室副主任劉國芊也說，「我們相信絕大多數的旅客都是理性的，我們也絕對有解決的誠意，現在航空業競爭這麼大，誰都不會自己把旅客往外推的。」