He screams and harasses a convenience store clerk. The first guy is an example of the first personality type. He needs emotion management training. The store clerk, however, is an example of another personality type that also requires training in emotion management.
去年在美國十分受歡迎的喜劇電影《抓狂訓練班》，飾演心理醫生的傑克・尼克遜比喻，當一個情緒失控的人對著超商店員藉故挑釁、破口大罵，這是需要學習情緒管理的第一種人，而那一味接受客人無理咆哮卻不敢吭聲的店員，則是需要學習情緒管理的另一種人。