These measures, revolutionary for the restaurant industry, ended up cultivating an extremely loyal workforce. They resulted in low personnel turnover, which saved a lot in training costs. And the employees gratefully responded in kind: To save the company money, some employees would take evening flights for business trips, and at work they would propose money-saving measures and offer concrete ideas about how to increase revenue.
這些顛覆餐飲界的措施果然培養出忠誠的員工，不但流動性低，減少大筆新進人員培訓費，員工更感恩圖報，「有人為了替公司省錢，出差改搭夜班班機，在工作上提出節省開銷、增加業績的具體建議。」