The basic spirit behind government restructuring lies in viewing the public as customers, an approach not unlike those implemented elsewhere in the world. Taiwan, which has made the transition from an authoritarian society, has a unique character, though: while we are a small society, in a small geographical area and with a limited private sector, we are burdened by a large government.
以下是採訪內容：政府改造的基本精神在於「把民眾當成顧客看待」，這點全世界類似，但經歷威權轉型的台灣，有其特殊處：我們是小社會、小地方、小民間，但卻揹負著一個大政府。