Hondao staff teach volunteers principles about how to deal with the elderly, such as listening is better than talking, compassion is better than pity, the right attitude is better than the right skills, etc.
由弘道基金會的社工人員傳授許多服務老人的法則，如：多聽勝多說、同理勝同情、態度勝技術… … 等等。