As with other telephone customer service positions, she had to learn a script, most of which involved introducing herself and eliciting the clients 'information (to avoid freeloaders). But it was up to her to develop the bulk of the conversation. As long as she kept callers on the phone, she could do anything she wanted.
與一般電話客服相同，她也必須練習一套制式的應對說話術，但主要是自我介紹、詢問客人基本資料（防止盜打電話），其餘的內容全由她自己發揮，只要「拖長時間」即可。