"Details are especially important in the restaurant business. From our point of view, mainland workers are merely doing a job, but Taiwanese waiters and waitresses know that you can only call it 'service' if you really do it well." Ou Chin-hsiang feels that the biggest difference between Taiwan and the PRC is in the quality of the people.
「餐飲是一種稜角特別多的服務業，對我們而言，大陸的服務員只是來工作，而台灣的服務員卻知道把服務『做好』，才叫服務，」區錦祥認為大陸和台灣兩岸比較，人的素質差異最大。