"The first step in the process is to put yourself in their shoes," says Lai. "You treat them as 'people' with all the normal emotions rather than as 'animals' in need of stringent controls."
「輔導的第一步，是將心比心，把這些學員當成有正常喜怒哀樂的『人』，而不是需要強力壓制的『動物』。」