These professionals not only established a counseling hot-line, they also contacted family members of victims directly. Their hope was to persuade them to come in for counseling. Unfortunately, most people rejected the offer.
除了成立心理諮商的專線電話，也主動連絡罹難者家屬，希望他們前來心理協談，可惜效果不彰，大多被拒絕了。