Most callers wanted to know if they had to go to work that day, if there were classes, whether the trains were running, or when their electricity or water would be restored.
火車還開不開？什麼時候才能恢復供電供水？其實，像這些問題，應該要請教人事行政局、教育部、鐵路局、電力公司等主管機關才對，但我們都設法一一解答了。」對於一些突如其來、超出工作範圍之外的問題，119 如何能應付裕如呢？