"Even if you only have one million customers, if you keep them happy, that is more than enough," remarks Books.com General Manager Chang Tian-li. The most difficult thing about running online bookstores is the complicated software systems, that is why Amazon Online needs 1000 computer engineers.
「即使上網人口只有一百萬人，好好照顧這一百萬人的需求，也足夠了，」博客來網路書店總經理張天立說，經營網路書店最大的困難是軟體系統複雜，否則美國亞馬遜網路書店不需要雇用一千名電腦工程師。