Its Secretary-General Liu Chun-tang says that even if the operators and customers have no written agreement, the two still have a contract relationship. Stopping the broadcast of channels that were originally offered is a breach of contract. He says consumers can demand compensation or ask for a reduction in subscription charges. The commission is also willing to fight a court case on behalf of consumers.
消保會秘書長劉春堂指出，業者與消費者之間即使未簽訂書面收視契約，彼此仍有契約關係，業者若未依原約播出節目、任意減少或變更節目及頻道，即屬違約行為，消費者可請求損害賠償或要求減少收視費，消保會也可為消費者代打官司。