Hearing of this situation, United Airlines vice-chairman Daniel Chen can only say, "No airline would be stupid enough to offend the passengers. At times there are objective limitations which make it impossible to provide meals and accommodations for large numbers of passengers, and sometimes, there is no alternative but to keep them in the airport."
說到這種情況，聯合航空副總經理陳學淳語帶無奈地解釋：「沒有哪一家航空公司會笨到去得罪顧客，有時候實在是受到客觀環境限制，來不及提供大量餐飲或旅館房間，迫不得已才讓旅客露宿機場。」