In order to accommodate the complex government accounting and procedures and regulations, large SREs have hundreds or thousands of people working in accounting and general affairs. Personnel and anti-corruption departments also are heavily staffed, and there are many employees whose sole job is to deal with government documents. On the other hand, there are not enough people doing customer service and sales.
為了符合種種煩瑣複雜的審計、會計法規，大型國營事業的會計、總務人員動輒數百上千名，人事與政風部門也相當膨脹，還有為數眾多，專門應付公文往返的文書、幕僚人員；反倒在第一線的客戶服務、業務行銷人員不足。