The Taipei Rapid Transit Corporation was hung out to dry by the media for its poor handling of the situation as a result. Yen says with a sigh that the crisis management skills of the city government's Department of Rapid Transit Systems were once considered impeccable. Now, it can't seem to do anything right. "Crisis management is nothing more than a question of training and being genuinely concerned."
長年耕耘公關的她，對公關深有感情，前陣子台北捷運公司處理乘客受傷事件飽受媒體批評，她感嘆，以前的台北捷運局一直是危機處理的模範生，現在怎麼動輒得咎，「危機處理完全是重視與訓練的問題。」