"One reason the companies are so strict about quality is because Japan is a completely consumeroriented market. Under such high competition, with any hitch or flaw you can lose the client," said Chiang Peng-ta, giving the following example: A Japanese customer buys a piece of clothing in a department store and goes home to find that a button is lose.
「廠商要求這麼嚴，也是因為日本完全是一個『消費導向』的市場，在高度競爭下，任何一個環結有瑕疵，都可能失去消費者。」江鵬達舉了一個例子：譬如日本消費者在百貨公司買了一件衣服，回家才發現扣子鬆掉了。