Pai Shiu-hsiung, director of the DSA, prepares social workers, saying that establishing the hotline is not to undermine parents: "Parents basically love the child; the work of the hotline is to help the parents discover the cause of the problem and to improve things."
為此，台北市社會局局長白秀雄特別對社工人員進行心理建設：設立兒童保護專線並不是就否定了「天下無不是的父母」。「父母基本上是愛孩子，這個專線的工作，是在協助父母找出『病因』，加以輔導改善」，他說。