Of the 1200 Acer USA employees located in Texas and in California's Silicon Valley, half are customer service personnel, and to save on personnel costs Acer USA also has a customer service department with a staff of 400 in Costa Rica in Central America which receives customers 'phone calls via satellite.
分佈在德州和加州矽谷的美國宏，一千二百名員工中，做客戶服務的佔了一半，這還不夠，為了節省人工成本，美國宏甚且在中美洲的哥斯達黎加設有四百人規模的客戶服務部，用衛星轉接的方式接聽客戶電話。