Can you tell me what's included in your warranty ?   Certainly . The product has a two-year guarantee . If it breaks down during that period we offer a replacement unit completely free of charge . Our products are very reliable but we recommend you take out an extended warranty . This covers you for a further two years .   I see . What does that include ?   It covers all parts and labour , except for normal wear and tear of course .   What sort of response time do you guarantee ?   Our engineers are on call 24 hours a day . We guarantee someone will be with you within four hours , but in practice it's often much sooner .   Are there any exclusions ?   Not really . It's a very comprehensive warranty . I ’ ll put a copy in the post to you and you can read through the small print . 