I have a reservation . My name is John Sandals .   May I see your ID , please , Mr . Sandals ?   Certainly . Here it is .   Thank you . Do you have a credit card , Mr . Sandals ?   Yes , I do . Do you accept American Express ?   Sorry , sir , just VISA or MasterCard .   Okay . Here's my VISA card .   Okay . You're in room 507 . It's a single queen-size bed , spacious , and nonsmoking . Is that suitable ?   Yes , it sounds like everything I expected .   Here's your key , sir . If you need anything , just dial 0 on your room phone . 