Excuse me . Something is wrong with my bank card . Can you help me ?   Yes . What's the problem ?   Just a mistake with my name . It should be issued as Steven , but the card is under the name ' Steven ' .   Oh , I am very sorry about that . It's our fault . I will arrange someone to correct it immediately .   OK , no problem . To err is human .   Anyway , we apologize for the inconvenience we have brought you . Please just wait for a moment , and it will be fixed .   Thank you very much . 