How can I help you today ?   I am returning something that I bought yesterday .   What would you like to return ?   I'm returning a cellphone .   Was there something wrong with it ?   It's defective .   What isn't working on it ?   It keeps turning off on it's own .   Alright , do you have the receipt ?   I have it right here .   I'm going to take care of this and refund your money .   Thanks for your help . 