Hi , Customer Service Desk . What can I do for you today , sir ?   Good morning . I bought this vacuum here a few months ago . It doesn ’ t work now . Can I return it or get it fixed ?   Do you have your receipt with you ?   Yes , I do .   When did you buy it from our store ?   Four months ago .   I ’ m sorry . You can ’ t return it because too much time has passed since you purchased it . In order to receive a refund , you must return merchandise to the store within 90 days of purchase .   But the direction book says I will get one-year warranty .   Yes , I know . After 90 days , you need to call the company that manufactured the vacuum to fix it because it ’ s still under their warranty . Their phone number should be in the direction book that came with your vacuum .   Okay . I understand . I ’ ll call the Customer Service Office of the manufacturer . Thank you .   You ’ re welcome . 