Emergency road service . May I help you ?   I have a flat tyre .   All right . What's your membership card , please ?   489 3362 1978 .   And your name ?   Eve .   What's the expiration date on your card ?   It's July 16,2009 .   Where is your car now ?   It's on the west street , near Royal Hotel .   And which direction were you going ?   I was going west .   What is the make and model of your car ?   BMW 530 .   What color is it ?   It's red .   What's your licence plate number ?   SAY 201 .   All right , Madam . I'll have a tow truck there within 30 minutes . 