I'm calling to tell you that the merchandise ordered last month has not arrived yet .   I'm sorry , hold on a moment . I'll check it out . But we have already shipped it to you last month . Would you like us to contact the express company to know what's going on ?   Please find out the reason as soon as possible . We are in bad need of it .   Ok , I am terribly sorry for the trouble you are getting into.We will contact you first thing , once we know the reason . 