Excuse me . Do you speak English ?   Yes , I do . How can I help you ?   Well , I've just arrived in my room , but there are no instructions in English about the facilities available ! Could you help me for a moment ?   Of course not . What exactly would you like to know ?   First , what is the number for room service ?   It's 1200 . Room service is available 24 hours a day .   Very good . Now , could you help me to adjust the air conditioning , please ? It's too hot in my room .   Yes , the control unit is on the wall next to the bathroom . Is 24 ° C all right ?   Yes , that's perfect . Another thing , if need more items for the mini-bar , which Number should I call ?   You should call the Housekeeping Department on 2300 . They will replace any stock for you immediately .   I see . So , is it possible to make international phone calls from my room ?   That's no problem . Just dial 9 to get an outside line , and then dial the number as usual .   Well , thanks a lot for your help .   No problem , sir . If there's anything else you need , you can find me at the desk by the elevator , or you can call housekeeping if I'm not there .   OK , goodbye .   Goodbye , sir . 