Welcome to IBA Bank , how can we be of service ?   I spoke to a girl named Claire on the phone ; it's about losing my card and everything .   What I need you to do first is fill in these forms , with as much detail as possible . Then we can get you a new card .   So , I can get my new card today ?   I'm sorry , Sir , the full procedure can take up to 7 days to process everything .   7 days ! What am I supposed to do for money until then ?   If you bring some ID with you , it's possible for you to make a withdrawal over the counter if you need to . But unfortunately , without your new card you cannot use the ATM , so all withdrawals must be made within working hours . 