IBA , Jane speaking . How can I help you ?   Hello . I'd like to speak to someone regarding my card .   Sorry , I'm not quite sure if I understand . In what way , Sir ? Has your card been stolen ?   No , no . Nothing at all like that . It's just that I applied for a credit card with you a while ago , my application was accepted , but I'm still waiting for my card .   Oh , I see , Sir . Well , it does take 5 working days to issue and post the card .   Yes , my application was accepted last Friday . Now it's Wednesday , that's more than 5 days .   Sorry , Sir , but it's 5 working days . This does not include weekends , so your card should be with you later this week .   Of course ! How silly of me ! Yes , 5 working days would mean this Friday , at the earliest . I see . I'm sorry to trouble you .   It's no trouble at all , Sir . Is there anything else I can help you with today ?   Nothing , thanks . I again apologise for the misunderstanding , bye for now . 