I hate to do this , but I've got to cancel a reservation I made earlier this week .   All I need is your name , phone , and reservation date .   My name is Rudy Randolph . I'm at 818-555-1234 . The reservation was for April 9 .   Randolph , Rudy . Let me hit one button , sir , and now your reservation is cancelled .   Okay , thank you . I'll make another reservation as soon as I can .   It's been my pleasure to help you . 