Can you tell me , Ms . Smith , about the training programs you initiated this year ?   We ran a call center training service and language program to ensure that our customer service representatives are well trained .   What ’ s the result ?   We directly attribute an increase in our customer service feedback of 50 % to the increase in language skills and training that our employees have received .   That seems very impressive . Good work !   Thank you , but I cannot take all the credit . Our employees have all worked very hard to increase their productivity level . 