What's the matter ?   Checking out , please .   Can I have your keys , please ? Thank you . Here's your statement .   Excuse me . What are these charges ?   Oh , these are the phone charges and these are for something from the bar .   Wait a minute . I made a phone call , but I never made a connection .   I know , sir . Those aren't telephone company charges . Those are hotel charges .   Isn't that a bit excessive ?   I'm sorry , sir . It's our policy .   OK . Here is the money .   Thank you . Welcome to our hotel again . 