Hello , Mr Kowalski ?   I'm here , hello .   Which city are you staying in right now ? And the name of your hotel ?   I'm in Beijing , at the Weston Hotel .   Do you have your passport with you ? Or do you by any chance know the number ?   I don't have it to hand , but I know the number . It's 16211469 9 . Can you do anything , like stop the card for example ?   Let me repeat that back to you , 16211469 9 . That's just what I've done , Mr Kowalski , I've stopped your card temporarily .   But , what do I do if I need cash ?   You can go to any branch of IBA and request the Emergency Assistance Service . Everything will be taken care of , there's no need to worry .   Thank you so much . I'll find the nearest branch and come in tomorrow . Thanks again for all of your help . 