Hello . My name is John Sandals , and I've got a reservation .   May I see some identification , sir , please ?   Sure . Here you are .   Thank you so much . Have you got a credit card , Mr . Sandals ?   I sure do . How about American Express ?   Unfortunately , at the present time we take only MasterCard or VISA .   No American Express ? Okay , here's my VISA .   Thank you , sir . You'll be in room 507 , nonsmoking , with a queen-size bed . Do you approve , sir ?   Yeah , that'll be fine .   That's great . This is your key , sir . If you need anything at all , anytime , just dial zero . 