This is IBA Bank , Claire speaking , how may I help you ?   Oh , hello , yes , arm ... I've just lost my bank stuff .   I'm sorry , could you be a little more specific ?   You know my bank stuff . My card , my book ...   OK , I will have to take some details from you . Could you tell me your name , please ?   Jim Chan . The account's in my name . Is that all you need to know ?   Not quite , Sir . We will need to also know the account number , the deposited amount and your PIN number . You will also have to come in and fill out some forms . 