May I help you with something ?   I would like to return these books .   What happened to this book ?   I dropped it , and the cover tore off .   I ’ m going to have to charge you for the damage .   How much ?   It ’ s only $ 5 .   That ’ s not too bad .   I know it ’ s not .   Here ’ s the money for the book .   Thank you for your payment .   You are very welcome . 