Hello , Mr Trent . What can I do for you this afternoon ?   Actually , Miao Ping , I'm here to close my account with you . I'm going home , the company is transferring me back to London .   Oh , I see . When are you leaving ?   Next week , so I thought it was better to get this all sorted out as soon as possible .   Yes , of course . Well , let's get started . Would you show me your passport , please ?   Here you are , Miao Ping . Don't laugh at the horrible photo today , OK ? 