Why am I being charged $ 10 for a movie that I never ordered ?   Sir , according to your file , you spent Monday evening watching ' Titanic . '   Well , the file is wrong . I was at a great concert that night .   Well , this wouldn't be the first time that a file was wrong . Just a moment , please .   Thank you for taking care of it so quickly .   Sir , when I deleted the $ 10 , the program automatically added a $ 2 service charge .   You can't do that ! You can't charge me for a mistake that you made !   Sometimes you can't win for losing , sir .   Well , now I've seen it all ! What a rip-off this place is !   I don't blame you , sir . Two dollars is a lot of money . 