Good morning , sir . May I help you ?   Good morning , I have an appointment with Mr . Johnson at 10:00   Excuse me , sir , but are you Mr . Richard of World Trading Company ?   Yes . That ’ s right .   I ’ m sorry , Mr . Richard . Mr . Johnson is on his way to the office . He had just called and asked you to wait a minute .   Well , I ’ ll wait .   Would you like something to drink , sir ? Do you prefer coffee or tea ?   Thank you . Coffee , please .   Here you are , Mr . Richard . This is the cream and this is the sugar . If there ’ s anything else you ’ d like , please don ’ t hesitate to tell me .   Thank you very much . 