Hello Mr Waterstone , what can I do for you today ?   Hello , Becky . Well , you see , I have this thing here , called a Fixed Deposit Certificate , and I've just noticed the date on it .   Oh , I see . You have two choices here you can either redeem or renew .   I think I'll redeem , if that's not a problem .   No problem at all , Mr Waterstone . Any preference as to how you want the money ?   Anything you like , but not too many large notes . It's useful to have smaller notes .   Here we go , Mr Waterstone . Here's your money and your interest note .   Yes , yes . Everything's fine . Thank you very much , Becky . 