Andrew points at Sam, glancing over them both "Exactly, which is why we have the orientation. We let the guests know what we have for them in terms of staff so they stay, spent more money and everyone is ultimately happier. We all continue to have jobs, you all continue to have paychecks and this facility runs nice, bright, and shiny." He paused to let that bit sink a little before continuing. "However, not everything is nice, bright, and shiny. Shadows exist because of the light and each coin has another face, the same goes for here. We are going to the underground cavern underneath the hotel where "she" lives." he says, the elevator still descending.