Vanessa had just lifted her mug to her lips when his backpack caught her elbow. It sent a huge slosh of steaming coffee and foam over her lips, chin, and down her favorite sweater. The coffee was so hot that she dropped the mug as it splashed her. It hit the floor and shattered into thousands of pieces. She was so stunned and mad that she couldn't speak. She just stood there shocked, pissed off, and embarrassed.