He shakes John Smythe's hand and John sees that all of his deformities other than the scar is somehow a result of a magical mishap. You see the woman he was talking about.  She wore a royal purple gown with cross stitched fingerless gloves and collar. She had blood red eyes, sharp teeth, and pointed ears. She had short hair and held in her hand a cane with a batshaped top, the bats eyes were the same color as her eyes.