<div class="chunk-title">Sec. 5-73. - Investigation and resolution of complaints.</div>
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            <p class="incr0">
               (a)
               </p>
            		
            <p class="content1">
               The franchisee shall maintain a local business office in the county to the end that
               maintenance service shall be promptly available to all subscribers upon request. The
               franchisee shall adopt procedures for equitably handling all complaints regarding
               the franchisee's CATV system. The franchisee shall give notice of the existence and
               availability of the procedures to each subscriber at the time of his initial subscription
               to the CATV system.
               </p>
            		
            <p class="incr0">
               (b)
               </p>
            		
            <p class="content1">
               The franchisee shall maintain an office in the county which shall be open during all
               usual business hours, have a publicly listed telephone number, and be so operated
               that complaints and requests for repairs or adjustments may be received on a 24-hour
               basis.
               </p>
            		
            <p class="incr0">
               (c)
               </p>
            		
            <p class="content1">
               The franchisee shall maintain a repair force capable of responding to subscriber complaints
               within 24 hours.
               </p>
            		
            <p class="incr0">
               (d)
               </p>
            		
            <p class="content1">
               The franchisee shall ensure that all subscribers, programmers, and members of the
               general public have recourse to a satisfactory hearing of any complaint.
               </p>
            		
            <p class="historynote0">
               (Ord. of 4-2-84, art. VII, Â§Â§ 4, 5)
               </p></div>