<div class="chunk-title">Sec. 28-72. - Duties of alarm company.</div>
<div class="chunk-content">
            <p class="incr0">
               (a)
               </p>
            		
            <p class="content1">
               Upon enactment of this article alarm companies shall not program alarm systems so
               that they are capable of sending One Plus Duress Alarms. Alarm companies may continue
               to report One Plus Duress Alarms received from alarm systems programmed with One Plus
               Duress prior to enactment of this article. However, upon enactment of this article
               when a takeover or conversion occurs or if an alarm user requests an alarm system
               inspection or modification pursuant to <a href="" data-chunk-id="COOR_CH28EMSE_ARTIIIALSY_S28-71DUALUS" class="section-link" data-product-id="12479">section 28-71</a>(c) of this article, an alarm company must remove the One Plus Duress Alarm capability
               from such alarm system.
               </p>
            		
            <p class="incr0">
               (b)
               </p>
            		
            <p class="content1">
               Upon enactment of this article alarm companies shall not install a device activating
               a hold-up alarm which is a single action non-recessed button. An alarm company must
               remove all single action non-recessed buttons when a takeover or conversion occurs.
               </p>
            		
            <p class="incr0">
               (c)
               </p>
            		
            <p class="content1">
               Upon enactment of this article alarm companies shall use control panels tested for
               conformance to the Security Industry Association (SIA) Control Panel Standardâ€”Features
               for False Alarm Reduction.
               </p>
            		
            <p class="incr0">
               (d)
               </p>
            		
            <p class="content1">
               After completion of the installation an alarm company employee shall review with the
               alarm user the customer false alarm prevention checklist (Appendix B, attached to
               the ordinance from which this article derives) or an equivalent approved by the alarm
               administrator.
               </p>
            		
            <p class="incr0">
               (e)
               </p>
            		
            <p class="content1">
               An alarm company performing monitoring services shall:
               </p>
            		
            <p class="incr1">
               (1)
               </p>
            		
            <p class="content2">
               Offer a training period in which no request for dispatch by law enforcement, EMS and/or
               fire department will occur during the first seven days after installation of an alarm
               system, but rather will use that week to train the alarm user on proper use of the
               alarm system unless circumstances necessitate immediate requests for response as determined
               by the alarm administrator;
               </p>
            		
            <p class="incr1">
               (2)
               </p>
            		
            <p class="content2">
               Report alarm signals by using telephone number designated by the alarm administrator;
               </p>
            		
            <p class="incr1">
               (3)
               </p>
            		
            <p class="content2">
               Attempt to verify every alarm signal, except a duress and holdup alarm activation
               before requesting a law enforcement or fire department response to an alarm system
               signal;
               </p>
            		
            <p class="incr1">
               (4)
               </p>
            		
            <p class="content2">
               Communicate alarm dispatch requests to the county in a manner and form determined
               by the alarm administrator;
               </p>
            		
            <p class="incr1">
               (5)
               </p>
            		
            <p class="content2">
               Communicate cancellations to the county in a manner and form determined by the alarm
               administrator;
               </p>
            		
            <p class="incr1">
               (6)
               </p>
            		
            <p class="content2">
               Ensure that all alarm users of alarm systems equipped with a duress or holdup alarm
               are given adequate training as to the proper use of the duress or holdup alarm;
               </p>
            		
            <p class="incr1">
               (7)
               </p>
            		
            <p class="content2">
               Communicate any available information (north, south, front, back, floor, etc.) about
               the location of the alarm;
               </p>
            		
            <p class="incr1">
               (8)
               </p>
            		
            <p class="content2">
               Communicate type of alarm activation (silent or audible, interior or perimeter);
               </p>
            		
            <p class="incr1">
               (9)
               </p>
            		
            <p class="content2">
               Provide alarm user registration number when requesting dispatch;
               </p>
            		
            <p class="incr1">
               (10)
               </p>
            		
            <p class="content2">
               Endeavor to contact the alarm user or keyholder when alarm dispatch request is made;
               and
               </p>
            		
            <p class="incr1">
               (11)
               </p>
            		
            <p class="content2">
               Upon enactment of this article alarm companies that perform monitoring services must
               maintain for a period of at least one year, records relating to alarm dispatch request.
               Records must include the name, address, phone number of the alarm user, the alarm
               system zone(s) activated, the time of alarm dispatch request and evidence of an attempt
               to verify. The alarm administrator may request copies of such records for individually
               named alarm users.
               </p>
            		
            <p class="historynote0">
               (Ord. of 6-5-00, Â§ 5)
               </p></div>