<div class="chunk-title">Sec. 58-36. - Billing complaints; adjustments.</div>
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            <p class="incr0">
               (a)
               </p>
            		
            <p class="content1">
               If the customer believes his bill to be in error, he shall present his claim, in person,
               at the county water department before the bill becomes delinquent. Such claim if made
               after the bill has become delinquent shall not be effective in preventing discontinuance
               of service as provided in this article. The customer may pay such bill under protest
               and such payment shall not prejudice his claim.
               </p>
            		
            <p class="incr0">
               (b)
               </p>
            		
            <p class="content1">
               The county will make special meter readings at the request of the customer for a fee
               as set forth in the county's fee schedule; provided, however, that if such special
               reading discloses that the meter was over read, no charge will be made.
               </p>
            		
            <p class="incr0">
               (c)
               </p>
            		
            <p class="content1">
               Meters will be tested at the request of the customers upon payment to the county of
               the actual cost to the county of making the test; provided, however, that if the meter
               is found to register beyond two percent of the correct volume, no charge will be made.
               </p>
            		
            <p class="incr0">
               (d)
               </p>
            		
            <p class="content1">
               If the seal of a meter is broken by other than the county's representatives or if
               the meter fails to register correctly or is stopped for any cause, the customer shall
               pay an amount estimated from the record of his previous bills and/or other proper
               data.
               </p>
            		
            <p class="incr0">
               (e)
               </p>
            		
            <p class="content1">
               In the event of a leak on the customers side of the meter:
               </p>
            		
            <p class="incr1">
               (1)
               </p>
            		
            <p class="content2">
               Billed amount must be at least twice as much as the average monthly consumption over
               the last 12 months or less months if 12 months data is not available.
               </p>
            		
            <p class="incr1">
               (2)
               </p>
            		
            <p class="content2">
               Customer shall pay the normal average at the regular rate per thousand gallons. The
               amount of gallons above the normal average shall be paid for by the customer at the
               rate charged the county by its water suppliers.
               </p>
            		
            <p class="incr1">
               (3)
               </p>
            		
            <p class="content2">
               Sewer charges shall be adjusted based on the above mentions average.
               </p>
            		
            <p class="incr1">
               (4)
               </p>
            		
            <p class="content2">
               Customer must produce a signed statement from a N.C. licensed plumber that the water
               leak has been repaired in a satisfactory manner or contact the county water department
               for inspection or repair work by department personnel.
               </p>
            		
            <p class="incr1">
               (5)
               </p>
            		
            <p class="content2">
               Only one adjustment in a one-year period for the same type leak will be allowed.
               </p>
            		
            <p class="historynote0">
               (Ord. of 11-4-91(1), Â§ 13; Amend. of 10-2-95)
               </p></div>