<div class="chunk-title">Sec. 23-132. - Installations, connections, and other grantee services.</div>
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            <p class="incr0">
               (a)
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            <p class="content1">
               <span class="ital">Standard installation.</span> Standard installation shall consist of a service connection not exceeding 200 feet
               from a single point or pedestal attachment to the customer's residence. Service in
               excess of 200 feet and concealed wiring shall be charged not to exceed additional
               installation costs plus a reasonable profit before installation begins. The desire
               of the subscriber as to the point of entry into the residence shall be observed whenever
               possible. Runs in building interiors shall be as unobtrusive as possible. The grantee
               shall use due care in the process of installation and shall repair any damage to the
               subscriber's property caused by said installation. Such restoration for inside wiring
               or weather permitting, for damage outside of the subscribers homes or other property,
               shall be undertaken within no more than ten days after the damage is incurred and
               shall be completed as soon as possible thereafter.
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            <p class="incr0">
               (b)
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               <span class="ital">Installation.</span> The grantee shall perform standard installations within ten business days after an
               order has been placed by the subscriber.
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            <p class="incr0">
               (c)
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            <p class="content1">
               <span class="ital">Deposits.</span> Any deposit required by grantee shall bear interest at a rate of not less than prevailing
               interest rates. All interest shall be the property of the subscriber, except that
               any amounts owed to the grantee by the subscriber at the time of service disconnection
               may be deducted by the grantee.
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            <p class="incr0">
               (d)
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            <p class="content1">
               <span class="ital">Antennas and antenna switches.</span> The grantee shall not, as a condition to providing cable communications service,
               require any subscriber or potential subscriber, to remove any existing antenna or
               satellite structures for the receipt of television or video signals. The grantee shall
               install, upon the request of the subscriber, an RF or antenna switch where required
               to allow the subscriber to switch between services provided by the grantee and those
               available off air. The grantee may require payment for installation of such switches.
               </p>
            		
            <p class="incr0">
               (e)
               </p>
            		
            <p class="content1">
               <span class="ital">Outages.</span> The grantee, upon subscriber request, shall credit the subscribers account for a
               pro-rata share of the monthly bill commensurate with the period of time a subscriber
               experienced an outage of 24 hours or more.
               </p>
            		
            <p class="incr0">
               (f)
               </p>
            		
            <p class="content1">
               <span class="ital">Lockout devices.</span> The grantee shall provide to the potential subscriber free of charge, as part of
               its promotional literature, information concerning the availability of a lockout device
               for use by a subscriber. The grantee reserves the right to require a reasonable deposit
               for the use of this device, as set forth in the rate schedule. The lockout device
               described herein shall be made available to all subscribers requesting it within ten
               days.
               </p>
            		
            <p class="incr0">
               (g)
               </p>
            		
            <p class="content1">
               <span class="ital">Reconnection.</span> Grantee shall restore service to customers wishing restoration of service provided
               customer shall first satisfy any previous obligations owed, and any established reconnection
               fee.
               </p>
            		
            <p class="incr0">
               (h)
               </p>
            		
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               <span class="ital">Free disconnection.</span> Subscribers shall have the right to have cable service disconnected without charge.
               Such disconnection shall be made as soon as practicable and in no case later than
               15 days following notice to grantee of same. A refund of unused service charges shall
               be paid to the customer within 30 days from the date of termination of service.
               </p>
            		
            <p class="incr0">
               (i)
               </p>
            		
            <p class="content1">
               <span class="ital">Delinquent accounts.</span> Grantee shall use its best efforts to collect on delinquent subscriber accounts.
               At grantee's option, service will not be disconnected if a delinquent customer agrees
               at any time to be placed on a regular payment plan to clear the account. In all cases,
               the grantee shall provide the customer with at least ten working days' written notice
               prior to disconnection.
               </p>
            		
            <p class="incr0">
               (j)
               </p>
            		
            <p class="content1">
               <span class="ital">Converters.</span> Grantee shall allow subscribers to purchase converters and remote controls or similar
               subscriber technology and have internal wiring installed by vendors other than the
               grantee, provided that such converters shall not be capable of decoding or otherwise
               receiving grantee's services, except as authorized by the grantee.
               </p>
            		
            <p class="historynote0">
               (Ord. of 10-10-05, Â§ 25-152)
               </p></div>