<div class="chunk-title">Sec. 20-82. - Installations, connections, and other grantee services.</div>
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               (a)
               
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               <span class="ital">Standard installations.</span> Standard installation shall consist of a service not exceeding 150 feet from a single
               point or pedestal attachment to the customer's residence. Service in excess of 150
               feet and concealed wiring shall be charged not to exceed additional installation costs
               before installation begins. The desire of the subscriber as to the point of entry
               into the residence shall be observed whenever possible. Runs in building interiors
               shall be as unobtrusive as possible. The grantee shall use due care in the process
               of installation and shall repair any damage to the subscriber's property caused by
               said installation. Such restoration shall be commenced within no more than ten days
               after the damage is incurred and shall be completed as soon as possible thereafter.
               
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               (b)
               
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               <span class="ital">Antennae and antennae switches.</span> The grantee shall not, as a condition to providing cable television service, require
               any subscriber or potential subscriber, to remove any existing antennae structures
               for the receipt of over-the-air television signals. The grantee shall install, upon
               the request of the subscriber, an RF or antennae switch where required for the provision
               of services provided by the grantee.
               
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               (c)
               
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               <span class="ital">Lockout devices.</span> The grantee shall provide to new subscribers, information concerning the availability
               of a lockout device for use by a subscriber and shall provide annual notice of the
               availability of a lockout device to all subscribers. The grantee reserves the right
               to require a reasonable deposit for the use of this device, as set forth in the rate
               schedule. The lockout device described herein shall be made available to all subscribers
               requesting it beginning on the first day that any cable service is provided.
               
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               (d)
               
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               <span class="ital">Reconnection.</span> Grantee shall restore service to customers wishing restoration of service provided
               customer shall first satisfy any previous obligations owed.
               
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               (e)
               
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               <span class="ital">Delinquent accounts.</span> Grantee shall use reasonable efforts to collect on delinquent subscriber accounts.
               In all cases, the grantee shall provide the customer with at least ten working days
               written notice prior to disconnection.
               
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               (f)
               
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               <span class="ital">Prohibited activities.</span> In the conduct of its business franchised hereunder, neither the grantee nor its
               officers, employees, or agents shall directly or indirectly sell, lease, repair, install,
               or maintain television sets or receivers or antennae; provided, however, that nothing
               hereunder shall prohibit grantee, at customer's request and without payment, from
               examining or adjusting customer's receiving set to determine whether reception difficulties
               originate in the set or in the grantee's system.
               
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               (g)
               
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               <span class="ital">Subscriber policies.</span> The grantee shall comply with all subscriber policies in the cable ordinance and
               the franchise agreement.
               
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            <p class="historynote0">
               (Ord. No. 1998-05, art. VIII, Â§ 8.2, 2-16-98)
               
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