One day, Jack threw some papers on my desk. "What's wrong?" I asked. "Next time you want to change anything, ask me first," he said, and left. I had made just one small change. But it's not that I hadn't been warned. My colleagues had said he was responsible for the resignations of the two previous secretaries. As the weeks went by, I came to look down on Jack. After another of his episodes had left me in tears I stormed into his office. "what?" he said suddenly. "Jack, the way you've been treating me is wrong. I've never had anyone speak to me that way. As a professional, it's wrong for me to allow it to continue," I said. Jack smiled nervously, "Susan, I make you a promise that I will be a friend. I will treat you as you deserve to be treated, with respect and kindness." Jack avoided me the rest of the week, and never questioned my work again. I brought cookies to the office one day and left some on his desk. Another day I left a note: "Hope your day is going great. " Over the next few weeks, there were no more Jack episodes. One year later I discovered I had breast cancer, and was scared. The statistics were not great for my long-term survival. One day, however, Jack visited me in the hospital and silently handed me a bundle with several bulbs inside. "Tulips ," he said. I smiled, not understanding. "If you plant them when you get home, they'll come up next spring. I think you will be there to see them when they come up. Next spring you will see the colours I picked out for you." Tears clouded my eyes and he left. I have seen those red and white striped  tulips push through the soil every spring for over ten years now. This past September the doctor declared me cured. At a moment when I was praying for just the right word, a man with very few words said all the right things. After all, that's what friends do. Which of the following describes Susan?
Moody but firm. Shy and demanding Confident and friendly. Tough and troublesome.