From: jovangagic56@memail. com To: kmallory@LN.org Subject: Hi! Dear Mr. Mallory, I am writing to tell you my deep disappointment for my experience at Lingua Nova English summer school in the first two weeks of July. I had been thoroughly looking forward to learning English and learning about culture in the UK, but I am afraid that my time at your summer school failed to live up to my expectations. Your brochure states that the student accommodation is situated "in the heart of Edinburgh". This is misleading as my accommodation was, in fact, situated a good fifty minutes bus ride from the city center in what I can only describe as a less than picturesque part of the suburbs. In addition, the activity programme did not reflect the fact that we were located in one of Europe's most interesting and historical cities: one evening activity consisted of a walk to a nearby park, another was a trip to a narrow street which was not usually used by cars. Finally, on our one trip into the city center our "guide" readily admitted that she was not from Edinburgh, and had in fact never visited the city before. I had been eagerly expecting a guided tour of Scotland's treasures. In fact, I was left in the city center with no map and told to "check things out" while your employee went shopping in Princes Street. This was a long awaited trip and cost me over two years' hard work and saving. Although I do have positive memories of my trip (my English teachers were knowledgeable and inspiring), the accommodation and activity programme were wholly unsatisfactory. I would like to get my money back for the accommodation and would really appreciate a reply within the next two weeks. Yours sincerely, Jovan Gagic What effect does Jovan want his email to have on Mr. Mallory?
To make him feel sorry. To cause him worry. To bring him disappointment. To get him into trouble.