As the semester  ended, students had a chance to _ . They got to grade me anonymously , assessing the ability of my thinking, my organizational skills and the depth of my knowledge. Such evaluations keep me alert to what works and what doesn't. Students reflect my performance back to me, and I'm glad to learn what they think of my teaching so that I might try to improve. This system reflects many aspects of my work. There is, of course, nothing wrong with it. But this system assumes that what students need is the same as what they want. Reading my evaluations every semester has taught me otherwise. Actually many students' expectations for their courses have already changed, reflecting, in part, the business model many universities are following: classes are considered services, and parents are eager to get their money's worth from their children's education. Students feel pressure from their parents to get practical use from their courses. This could make sense for an engineering course, but in my field, creative writing, which rarely trains up excellent 21-year-old writers, it is more difficult to provide the results that the career-minded students desire. Then I tried some teaching techniques to change the criticism of those unhappy students to the opposite and improve my student evaluations. My record would accurately reflect a smart, attentive, encouraging teacher. However, I would admit that they loved me simply because I agreed writing should be easy. I know other teachers have done the same thing: teach your heart out to the teachable but be sure to please the unteachable; keep your ratings high, like a politician trying to improve his poll  results. I believe in the struggle. But I still can't help wincing  when I read, "The instructor is mean." "Marcus is not committed to my work." "This class sucks." The business model has taught me that customers are always right. And maybe a few more dissatisfied customers would mean a better learning experience. Why have the students' expectations for their courses changed?
Because students want to improve other abilities. Because students feel great pressure from universities. Because students have to satisfy their parents. Because the business model has changed.