To Whom It May Concern:  I was unable to complete the filing of my home vacancy declaration by the deadline, and was assessed a penalty for the late submission. I faced numerous problems during submission due to your overwhelmed web portal, and even once I passed that barrier, I then faced incorrect data about my account that made it impossible to complete the process.  I would appreciate if you would waive the assessed penalty due to these circumstances.  I sympathesize with the difficulties you faced with the roll out of this system, and look forward to what will surely be a smoother process next year.  Sincerely, Signed.