You guys are charging me $ 10 for a movie that I never ordered or saw .   Let's see , sir . According to your file , you watched ' Titanic ' Monday evening .   Well , the wrong information is in my file . I was at a concert Monday night .   Well , your word overrules the file , sir . One moment , please .   I knew you'd see it my way .   Sir , I deleted the $ 10 , but I had to add a $ 2 service charge to your bill .   Am I in the Twilight Zone ? You're charging me for a movie I never saw ?   Please don't blame me , sir . Blame the computer programmer .   This is highway robbery . I've got a good mind to call the police !   If it makes you feel any better , other guests feel the same way . 