Two applications that , like help-desk , deal with question -- answer pairs are : summarization of e-mail threads ( Dalli , Xia , and Wilks 2004 ; Shrestha and McKeown 2004 ) , and answer extraction in FAQs ( Frequently Asked Questions ) ( Berger and Mittal 2000 ;
queryrelevant summarization using faqs
A Berger V Mittal
With respect to these systems , the contribution of our work lies in the consideration of different kinds of corpus-based approaches ( namely , retrieval and prediction ) applied at different levels of granularity ( namely , document and sentence ) . Two applications that , like help-desk , deal with question -- answer pairs are : summarization of e-mail threads ( Dalli , Xia , and Wilks 2004 ; Shrestha and McKeown 2004 ) , and answer extraction in FAQs ( Frequently Asked Questions ) ( Berger and Mittal 2000 ; Berger et al. 2000 ; Jijkoun and de Rijke 2005 ; Soricut and Brill 2006 ) .
Two applications that , like help-desk , deal with question -- answer pairs are : summarization of e-mail threads ( Dalli , Xia , and Wilks 2004 ; Shrestha and McKeown 2004 ) , and answer extraction in FAQs ( Frequently Asked Questions ) ( @@CITATION ;