There are very few reported attempts at corpus-based automation of help-desk responses ( Carmel , Shtalhaim , and Soffer 2000 ; Lapalme and Kosseim 2003 ; Bickel and Scheffer 2004 ; Malik , Subramaniam , and Kaushik 2007 ) .
mercure towards an automatic email followup system
G Lapalme L Kosseim
The process of composing a planned response for a new request is informed by probabilistic and lexical properties of the requests and responses in the corpus . There are very few reported attempts at corpus-based automation of help-desk responses ( Carmel , Shtalhaim , and Soffer 2000 ; Lapalme and Kosseim 2003 ; Bickel and Scheffer 2004 ; Malik , Subramaniam , and Kaushik 2007 ) . eResponder , the system developed by Carmel , Shtalhaim , and Soffer ( 2000 ) , retrieves a list of request -- response pairs and presents a ranked list of responses to the user .
There are very few reported attempts at corpus-based automation of help-desk responses ( Carmel , Shtalhaim , and Soffer 2000 ; @@CITATION ; Bickel and Scheffer 2004 ; Malik , Subramaniam , and Kaushik 2007 ) .