Despite this , to date , there has been little work on corpus-based approaches to help-desk response automation ( notable exceptions are Carmel , Shtalhaim , and Soffer 2000 ; Lapalme and Kosseim 2003 ; Bickel and Scheffer 2004 ; Malik , Subramaniam , and Kaushik 2007 ) .
learning from message pairs for automatic email answering
S Bickel T Scheffer
This indicates that help-desk customers may have also become more tolerant of inaccurate or incomplete automatically generated replies , provided these replies are still relevant to their problem , and so long as the customers can follow up with a request for human-generated responses if necessary . Despite this , to date , there has been little work on corpus-based approaches to help-desk response automation ( notable exceptions are Carmel , Shtalhaim , and Soffer 2000 ; Lapalme and Kosseim 2003 ; Bickel and Scheffer 2004 ; Malik , Subramaniam , and Kaushik 2007 ) . A major factor limiting this work is the dearth of corpora -- help-desk e-mails tend to be proprietary and are subject to privacy issues .
Despite this , to date , there has been little work on corpus-based approaches to help-desk response automation ( notable exceptions are Carmel , Shtalhaim , and Soffer 2000 ; Lapalme and Kosseim 2003 ; @@CITATION ; Malik , Subramaniam , and Kaushik 2007 ) .