The automation of help-desk responses has been previously tackled using mainly knowledge-intensive paradigms , such as expert systems ( Barr and Tessler 1995 ) and case-based reasoning ( Watson 1997 ) .
applying casebased reasoning techniques for enterprise systems
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The automation of help-desk responses has been previously tackled using mainly knowledge-intensive paradigms , such as expert systems ( Barr and Tessler 1995 ) and case-based reasoning ( Watson 1997 ) . Such technologies require significant human input , and are difficult to create and maintain ( Delic and Lahaix 1998 ) .
The automation of help-desk responses has been previously tackled using mainly knowledge-intensive paradigms , such as expert systems ( Barr and Tessler 1995 ) and case-based reasoning ( @@CITATION ) .