Such technologies require significant human input , and are difficult to create and maintain ( Delic and Lahaix 1998 ) .
knowledge harvesting articulation and delivery the hewlettpackard journal
K A Delic D Lahaix
The automation of help-desk responses has been previously tackled using mainly knowledge-intensive paradigms , such as expert systems ( Barr and Tessler 1995 ) and case-based reasoning ( Watson 1997 ) . Such technologies require significant human input , and are difficult to create and maintain ( Delic and Lahaix 1998 ) . In contrast , the techniques examined in this article are corpus-based and data-driven .
Such technologies require significant human input , and are difficult to create and maintain ( @@CITATION ) .