This situation suggests a response-automation approach that follows the document retrieval paradigm ( Salton and McGill 1983 ) , where a new request is matched with existing response documents ( e-mails ) .
an introduction to modern information retrieval
G Salton M J McGill
The example in Figure 1 ( b ) illustrates a situation where specific words in the request ( docking station and install ) are also mentioned in the response . This situation suggests a response-automation approach that follows the document retrieval paradigm ( Salton and McGill 1983 ) , where a new request is matched with existing response documents ( e-mails ) . However , specific words in the request do not always match a response well , and sometimes do not match a response at all , as demonstrated by the examples in Figures 1 ( a ) and 1 ( c ) , respectively .
This situation suggests a response-automation approach that follows the document retrieval paradigm ( @@CITATION ) , where a new request is matched with existing response documents ( e-mails ) .