Berger et al. 2000 ; Jijkoun and de Rijke 2005 ; Soricut and Brill 2006 ) .
automatic question answering using the web beyond the factoid
R Soricut E Brill
Two applications that , like help-desk , deal with question -- answer pairs are : summarization of e-mail threads ( Dalli , Xia , and Wilks 2004 ; Shrestha and McKeown 2004 ) , and answer extraction in FAQs ( Frequently Asked Questions ) ( Berger and Mittal 2000 ; Berger et al. 2000 ; Jijkoun and de Rijke 2005 ; Soricut and Brill 2006 ) . An important difference between these applications and help-desk is that help-desk request e-mails are not simple queries .
Berger et al. 2000 ; Jijkoun and de Rijke 2005 ; @@CITATION ) .