Lapalme and Kosseim ( 2003 ) investigated three approaches to the automatic generation of response e-mails : text classification , case-based reasoning , and question answering .
mercure towards an automatic email followup system
G Lapalme L Kosseim
In addition , rather than including actual response sentences in a reply , their system matches response sentences to pre-existing templates and returns the templates . Lapalme and Kosseim ( 2003 ) investigated three approaches to the automatic generation of response e-mails : text classification , case-based reasoning , and question answering . Text classification was used to group request e-mails into broad categories , some of which , such as requests for financial reports , can be automatically addressed .
@@CITATION investigated three approaches to the automatic generation of response e-mails : text classification , case-based reasoning , and question answering .