Disse resultater bekræfter ifølge eksperten formodningen om, at Crédit Mutuel og Caisses d'Épargne har langt bedre mulighed for at sikre deres kunders loyalitet end de øvrige storbanker. ###>According to the expert, the figures corroborate the hypothesis that Crédit Mutuel and Caisses d’Épargne have much better means of retaining their customers’ loyalty than other banks.