  Software product quality can be defined as the features and characteristics
of the product that meet the user needs. The quality of any software can be
achieved by following a well defined software process. These software process
results into various metrics like Project metrics, Product metrics and Process
metrics. Software quality depends on the process which is carried out to design
and develop software. Even though the process can be carried out with utmost
care, still it can introduce some error and defects. Process metrics are very
useful from management point of view. Process metrics can be used for improving
the software development and maintenance process for defect removal and also
for reducing the response time. This paper describes the importance of
capturing the Process metrics during the quality audit process and also
attempts to categorize them based on the nature of error captured. To reduce
such errors and defects found, steps for corrective actions are recommended.

Software Engineering