When I got into a bus I found that my wallet had been stolen. It was not a great loss from the monetary point of view but I lost some documents - identity papers.  As a result I had to spend several days in order to get a new one.  I will always remember all the work I had to do and the bad treatment I suffered because of the bureaucratic behaviour of the civil servant.  I had already had bad luck and they treated me like a criminal.   At one point of time I really wanted to quarrel with them.