when i got into a bus i found that my wallet had been stolen it wa not a great loss from the monetary point of view but i lost some document identity paper a a result i had to spend several day in order to get a new one i will always remember all the work i had to do and the bad treatment i suffered because of the bureaucratic behaviour of the civil servant i had already had bad luck and they treated me like a criminal at one point of time i really wanted to quarrel with them