Pick up lost property
<p><strong>Have you lost or found something and been notified?</strong><br>
 You must make an appointment <a href="https://stadt.muenchen.de/buergerservice/terminvereinbarung.html#/services/1063519/locations/1061963" target="">online</a> to collect lost property (with a notification letter). Please bring the notification letter with you. Information on bicycles: see below.</p>
<p>Otherwise, please use these services:</p>
<p><strong>You would like to view lost property</strong> Have you lost something that cannot be attributed to a specific person? You can report the <a href="https://stadt.muenchen.de/service/info/hauptabteilung-iii/10338652/" target="">loss</a> or view the lost property by appointment.</p>
<p><strong>Keys</strong> can be viewed without an appointment on the ground floor, Implerstraße 11. Information on lost keys can be found <a href="https://stadt.muenchen.de/service/info/hauptabteilung-iii/10338652/" target="">here</a> in the "Questions and answers" section.</p>
<p><strong>You would like to view or collect lost bicycles</strong> Your bicycle has disappeared and you would like to see if it has been handed in to the Fud office? You can find more information on viewing and collection dates <a href="https://stadt.muenchen.de/service/info/hauptabteilung-iii/10338649/" target="">here</a>.</p>
<p><strong>You were the finder of a bike and have been notified</strong> After the retention period has expired, you can collect the bike from us as the finder. You can find more information and the link to make an appointment online <a href="https://stadt.muenchen.de/service/info/hauptabteilung-iii/10352189/" target="">here.</a></p>
<p>If a lost property contains the name and address of the owner or if the name and address can be determined, we will notify you automatically.</p>
<p>Otherwise you can report your loss by telephone, in writing or <a href="https://service.muenchen.de/intelliform/forms/01/02/02/verlustanzeige/index" target="">online</a>.</p>
Animal shelter Bicycle Bicycles Civil Collection Disposal Finder's fee Fundbüro Loser Lost item Lost property office Lost property report Notifications Notify Online lost property report Picken Property Report Search Search for lost property Supply bikes collections expired officer officers without

# Pick up lost property

## Summary

Have you been notified that you can collect a lost property item? Then you must make an appointment to collect it.
## Description

**Have you lost or found something and been notified?**  

You must make an appointment [online](https://stadt.muenchen.de/buergerservice/terminvereinbarung.html#/services/1063519/locations/1061963) to collect lost property (with a notification letter). Please bring the notification letter with you. Information on bicycles: see below.

Otherwise, please use these services:

**You would like to view lost property** Have you lost something that cannot be attributed to a specific person? You can report the [loss](https://stadt.muenchen.de/service/info/hauptabteilung-iii/10338652/) or view the lost property by appointment.

**Keys** can be viewed without an appointment on the ground floor, Implerstraße 11. Information on lost keys can be found [here](https://stadt.muenchen.de/service/info/hauptabteilung-iii/10338652/) in the "Questions and answers" section.

**You would like to view or collect lost bicycles** Your bicycle has disappeared and you would like to see if it has been handed in to the Fud office? You can find more information on viewing and collection dates [here](https://stadt.muenchen.de/service/info/hauptabteilung-iii/10338649/).

**You were the finder of a bike and have been notified** After the retention period has expired, you can collect the bike from us as the finder. You can find more information and the link to make an appointment online [here.](https://stadt.muenchen.de/service/info/hauptabteilung-iii/10352189/)

If a lost property contains the name and address of the owner or if the name and address can be determined, we will notify you automatically.

Otherwise you can report your loss by telephone, in writing or [online](https://service.muenchen.de/intelliform/forms/01/02/02/verlustanzeige/index).

## Responsible Department

KVR
## Required Documents

* Identity card or passport
* Collection by a third party is possible with ID, written authorisation and a copy of the ID of the person granting the authorisation.
* Minors require written authorisation from a parent or legal guardian
* For lost mobile phones: Proof of ownership or notification letter from the mobile phone provider

## Fee Range

See overview "Reimbursement of costs" (available for download)

## Legal Basis

§§ Sections 965 to 984 of the German Civil Code ( BGB )

## Questions and Answers

 
### How quickly is a lost property item ready for collection at the lost property office?

 

It usually takes three to five working days, sometimes even several weeks or months, for a lost property item to be handed in to the lost property office.

We regularly receive lost property from

* 17 Munich police stations: Delivery daily (bicycles only on Tuesdays)
* municipal swimming pools (only valuables) and department stores: delivery about once a month
* Taxis and others deliver on a case-by-case basis
   
### What happens to lost mobile phones?

 

The Munich lost property office records the SIM card number and forwards it to the card provider. The card provider notifies the customer of the lost property if the customer data record is still available. You must block your mobile phone card yourself.

The following information is required on collection and can be found on the original packaging or purchase receipt:

* SIM card: Provider and number
* Mobile phone: Make, model and IMEI device number (if the SIM card is no longer in the mobile phone or has been replaced)
* If you have received this, please bring the notification letter from your card provider with you when you collect your mobile phone.

Unfortunately, it is not possible to view found mobile phones.   


   
### Is there anything to consider when losing other lost property?

 

Identity documents:

* **Foreign official documents** (e.g. passports and driving licences) of persons not registered in Munich are sent to the embassies of the respective countries via the Federal Office of Administration in Cologne.
* **Bank cards and ID cards** of non-Munich residents are sent directly to the respective financial institution or issuing authority.
* Lost ID cards registered in Munich will be notified in writing. **You should wait about four weeks before applying for a new ID card.** If you have already applied for a new ID card, you must return the old one to the issuing authority immediately.
* **Spectacles**: Bring the spectacle pass from your optician with you, this could make identification easier. Please also have the make, shape and material of the spectacle frame ready.
* **Keys**: Please bring a comparison/second key for comparison. If ownership is in doubt, we will only hand over the key/key ring against payment of an additional deposit of 50 euros. The deposit will be refunded upon return of the key/key ring or proof of ownership.

  


   
### Can lost property also be collected by a courier or sent to me?

 

Unfortunately, it is not possible to send digital data carriers (e.g. smartphones, laptops) abroad due to a general shipping ban on lithium-ion batteries. These are categorised as dangerous goods.

On request, we only ship lost property outside Munich and outside the Munich S-Bahn area. In addition, the costs must be reimbursed before dispatch; the standard conditions of Deutsche Post apply. Collection by a courier is possible if we have a written authorisation, our costs have been reimbursed and we do not incur any further costs as a result. Please do not send us any stamps, cash or cheques. Payment is only possible by cashless bank transfer.

   
### What do you do in the event of theft?

 

If an item has been stolen, you must report it to the police immediately. Reporting the theft to the police is a mandatory prerequisite for returning a bicycle to the loser and for claiming insurance benefits. If the item turns out not to be stolen, you must withdraw the report. EC, credit and mobile phone cards should be blocked immediately.

**Do I have to pay a finder's fee?**

If the finder claims the item, you must pay a finder's fee.

* Up to a value of 500 euros, the finder's fee is five per cent of the value. If the item is worth more than 500 euros, the finder's fee is 3 per cent. Example calculation: Value of the item: 800 euros, 5 per cent up to 500 euros=25 euros 3 per cent for the remaining 300 euros=9 euros makes a total finder's fee of 34 euros.

* If the finder has incurred expenses as a result of the find and claims these, you must also reimburse these.
* Different regulations apply to items found in business premises or means of transport belonging to public authorities and transport companies. In this case, the finder only receives half of the statutory finder's fee for items worth at least 50 euros.
   
### How long does the lost property office keep lost property?

 

Lost property is usually kept for three months . Lost property that is subject to retention of title is kept for six months. Low-value lost property worth less than ten euros is kept for a maximum of four weeks.

   
### What happens to lost property that is not collected?

 

After the collection period has expired, these lost property items become the property of the City of Munich, provided the finder has not asserted any rights. They are then auctioned off, destroyed or donated to social causes. Of course, data protection will be taken into account.

   
### Where can the keys be viewed?

 

**Keys can be viewed without an appointment on the ground floor, Implerstraße 11.** Information on lost keys can be found **[here](https://stadt.muenchen.de/service/info/hauptabteilung-iii/10338652/)**.   


   
## Further Links

* [Lost property office Wiesn](https://stadt.muenchen.de/infos/wiesnfundbuero.html)
* [General Data Protection Regulation](https://stadt.muenchen.de/infos/dsgvo-datenschutzgrundverordnung.html)
* [Hand in lost property](https://stadt.muenchen.de/service/info/fundsache-abgeben/1063522/n0/)
* [View and collect a lost bicycle](https://stadt.muenchen.de/service/info/hauptabteilung-iii/10338649/)
* [Report loss - view lost property](https://stadt.muenchen.de/service/info/hauptabteilung-iii/10338652/)
* [Pick up bike as finder](https://stadt.muenchen.de/service/info/hauptabteilung-iii/10352189/)
* [Reimbursement of costs](https://stadt.muenchen.de/dms/Home/Stadtverwaltung/Kreisverwaltungsreferat/fachspezifisch/HA-I/Fundbuero/Dokumente/Kostenersatz-Fundsachen.pdf)
* [Authorisation to collect lost property](https://stadt.muenchen.de/dms/Home/Stadtverwaltung/Kreisverwaltungsreferat/fachspezifisch/HA-I/Fundbuero/Dokumente/Vollmacht-Buerger.pdf)
* [Animal shelter](https://www.tierschutzverein-muenchen.de/)
* [Lost property office airport](https://www.munich-airport.de/fundburo-im-service-center-585890)
* [Lost property office MVG](https://www.mvg.de/services/fahrgastservice/fundbuero.html)
* [Munich Police](https://www.polizei.bayern.de/wir-ueber-uns/organisation/dienststellen/0900800000000.html)
* [Emergency calls to block cards](https://www.sperr-notruf.de/)
* [Munich waste management company](https://www.awm-muenchen.de/)
* [Lost property service S-Bahn Munich](https://www.s-bahn-muenchen.de/s_muenchen/view/service/fundsachen.shtml)

## Keywords

* Animal shelter
* Bicycle
* Bicycles
* Civil
* Collection
* Disposal
* Finder's fee
* Fundbüro
* Loser
* Lost item
* Lost property office
* Lost property report
* Notifications
* Notify
* Online lost property report
* Picken
* Property
* Report
* Search
* Search for lost property
* Supply
* bikes
* collections
* expired
* officer
* officers
* without
