Taxi and hire car complaints
<p>For taxi journeys, you can also contact the professional associations of taxi drivers.</p>
<p>If the taxi or hire car <strong>does not turn up</strong> when ordered, you must contact the relevant booking centre directly. As the dispatch centres are not subject to our official supervision, we have no legal means of sanctioning this. Misbehaviour by drivers in road traffic (e.g. tailgating, tailgating, insulting, incorrect parking) can only be prosecuted by the police.</p>
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# Taxi and hire car complaints

## Summary

If you have had a bad experience with a taxi or hire car, you can file a complaint with the taxi office.
## Description

For taxi journeys, you can also contact the professional associations of taxi drivers.

If the taxi or hire car **does not turn up** when ordered, you must contact the relevant booking centre directly. As the dispatch centres are not subject to our official supervision, we have no legal means of sanctioning this. Misbehaviour by drivers in road traffic (e.g. tailgating, tailgating, insulting, incorrect parking) can only be prosecuted by the police.

## Responsible Department

KVR
## Prerequisites

Please use the taxi complaint form.  

Please have the following information about your complaint ready:

* Vehicle registration number
* Licence number of the taxi (if known)
* Date and time of the incident
* Description of the incident
* Details of witnesses (if known)

## Legal Basis

PBefG (Passenger Transport Act)  

BOKraft (Ordinance on the operation of road passenger transport companies)

## Questions and Answers

**What rights do I have as a passenger in a taxi?**  
 For example, that

* the transport prices are adhered to
* a receipt is issued on request
* short journeys are not refused
* no detours are taken

## Further Links

* [Taxi regulations](https://stadt.muenchen.de/rathaus/stadtrecht/vorschrift/400.html)
* [Taxi fare regulations](https://stadt.muenchen.de/rathaus/stadtrecht/vorschrift/410.html)
* [General Data Protection Regulation](https://stadt.muenchen.de/infos/dsgvo-datenschutzgrundverordnung.html)
* [Taxi-Munich eG](https://www.taxi-muenchen.com/)
* [Isarfunk](https://www.isarfunk.de/)
* [Police stations](https://www.polizei.bayern.de/muenchen/)
* [Report online](https://service.muenchen.de/intelliform/forms/01/02/02/taxibeschwerde/index)

## Keywords

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* Driver
* Mobility
* Parking
* Passeng
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* Police
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* Taxi control service
* Taxi driver
* Taxi ride refused
* Traffic
* association
* behaviour
* journey
* roads
* subjects
* when
