Mediation in conflicts in the city of Munich
<p><strong>News:</strong><a href="https://stadt.muenchen.de/news/steg-sucht-honorarkraefte.html" target="_blank">SteG is currently looking for honorary conflict managers</a></p>
<p>You have a dispute in the areas of</p>
<ul>
 <li>Neighbourhood,</li>
 <li>Living environment,</li>
 <li>School,</li>
 <li>Child day care,</li>
 <li>Civic engagement or</li>
 <li>social project.</li>
</ul>
<p>A mediation team will help you and the other parties to the conflict to re-engage in dialogue and find a solution that suits everyone and is fair. Discussions are offered (scope according to need or conflict situation), which are moderated by trained mediators. Just call or <a href="mailto:steg.soz@muenchen.de">e-mail</a>.</p>
Areas Civic Complaint Complaints Conflict Conflict resolution, de-escalation, conflict prevention, mediation Current Damage Disput Honorary Litigation Living Neighbourhood Project Report Resolution Trainee according damages discussion escalation everyone prevention projects

# Mediation in conflicts in the city of Munich

## Summary

The Office for Community Mediation (SteG) mediates conflicts in the neighbourhood, in daycare centres and schools as well as in voluntary work and social projects.
## Description

**News:**[SteG is currently looking for honorary conflict managers](https://stadt.muenchen.de/news/steg-sucht-honorarkraefte.html)

You have a dispute in the areas of

* Neighbourhood,
* Living environment,
* School,
* Child day care,
* Civic engagement or
* social project.

A mediation team will help you and the other parties to the conflict to re-engage in dialogue and find a solution that suits everyone and is fair. Discussions are offered (scope according to need or conflict situation), which are moderated by trained mediators. Just call or [e-mail](mailto:steg.soz@muenchen.de).

## Responsible Department

SOZ
## Prerequisites

Resident in Munich, conflict in the areas of neighbourhood, living environment, school, day care, civic engagement, social project.

## Please Note

They are prepared to make peace with the conflicting party and talk to them. They meet online or close to home on neutral ground. The service is free of charge.

## Fee Range

Free of charge

## Processing Time

1 to 2 weeks

## Questions and Answers

  
**Can I also enquire if someone else has the conflict?**   
 Yes, we also advise people who are not involved or organisations that advise people in conflict situations or support them in other ways.   
  
**What else is on offer?**   
 We also offer training courses and workshops in the areas of conflict and conflict prevention, de-escalation and dialogue techniques, although these cost a small amount.   
  
**Can larger groups also receive support?**   
 Yes, house communities, building groups, owners' associations, co-operatives and communal living arrangements can also receive support with conflicts.   
  
**When is mediation not suitable?**   
 When conflicts have escalated too much/ there is a lack of willingness to negotiate, under the influence of alcohol/drugs/violence, with some mental illnesses, if other (e.g. legal) steps have already been taken.   
  
**Is mediation also suitable for children or very old people, people with disabilities or illnesses, people who do not speak German?**   
 In principle, mediation is possible for all people. An assessment is made on a case-by-case basis; if necessary, the framework conditions are adapted (e.g. use of language services, barrier-free rooms, simple language, adaptation of methods)   
  
**Do mediators receive money for their services?**   
 Yes, but only a small expense allowance.   
  
**What training do the mediators have?**   
 All mediators have at least 200 hours of training in accordance with the standards of the German Mediation Association and are certified (regular supervision, further and advanced training, professional exchange).
## Further Links

* [AKIM - All-party conflict management in Munich Specialist centre for conflict management in public spaces](https://stadt.muenchen.de/infos/akim-allparteiliches-konfliktmanagement.html)
* [MoNa - Moderation of the night Specialist centre and conflict management on the topics of night culture and nightlife in Munich](http://www.muenchen.de/mona)
* [Support for committed citizens who have taken in refugees from Ukraine](https://stadt.muenchen.de/dam/jcr:f7c99ae3-cf33-4bf7-9e73-907dc6f56b3a)
* [SteG - Office for Community Mediation Specialist centre for conflict management in neighbourhoods, residential environments, schools, day care, civic engagement and social projects in Munich](https://stadt.muenchen.de/dam/Home/Stadtverwaltung/Sozialreferat/wohnungsamt/steg/SteG_Flyer_06_2021.pdf)
* [VIN - Mediation in Neighbourhoods Communication teams in housing estates](https://stadt.muenchen.de/dam/jcr:8e132a0c-b1a3-4656-bd0d-f206d600c561/LHM_SteG_Flyer.pdf)
* [Moderation of house meetings](https://stadt.muenchen.de/dam//Home/Stadtverwaltung/Sozialreferat/wohnungsamt/steg/SteG_Flyer_Moderation_Hausversammlung.pdf)
* [Mediation and training in volunteer work](https://stadt.muenchen.de/dam/jcr:e6e90a47-f54c-4798-aac2-e746afda1241/Team_SteG_und_BE.pdf)
* [Offence-consequence conference Offer for schools and leisure centres for young offender groups](https://stadt.muenchen.de/dam/Home/Stadtverwaltung/Sozialreferat/wohnungsamt/steg/SteG_Flyer_Tat_Folgen_Konferenz.pdf)
* [Violence prevention and intervention at schools Offers from independent organisations, funded by the Social Department of the City of Munich](https://www.agfp.de/_files/ugd/371dcd_a98e435254ce4dfea4462461ecac54d5.pdf)
* [Bullying prevention and intervention at schools Services offered by independent organisations, funded by the Social Department of the City of Munich](https://www.agfp.de/_files/ugd/371dcd_9fc3e73d107040629380888c22fce530.pdf)
* [2010-2020: 10 years of the centre for community mediation](http://www.muenchen.info/soz/pub/pdf/648_10_Jahre_Stelle_f%C3%BCr_Gemeinwesenmediation.pdf)
* [München TV interviewed SteG](https://www.youtube-nocookie.com/embed/xLMCczmQRdM?rel=0&modestbranding=1&autohide=1&showinfo=0&origin=1&autoplay=0&wmode=transparent)

## Keywords

* Areas
* Civic
* Complaint
* Complaints
* Conflict
* Conflict resolution, de-escalation, conflict prevention, mediation
* Current
* Damage
* Disput
* Honorary
* Litigation
* Living
* Neighbourhood
* Project
* Report
* Resolution
* Trainee
* according
* damages
* discussion
* escalation
* everyone
* prevention
* projects
