Advice from the patient representative
<p>Range of tasks of the patient representatives:</p>
<ul>
 <li>Help with orientation in the Munich healthcare system</li>
 <li>Receiving concerns, complaints, praise, suggestions (anonymity guaranteed)</li>
 <li>Bundling patient concerns (always anonymous, of course)</li>
 <li>Networking with counselling and complaints offices, patient advocacy facilities, clinics and the City of Munich's Health Advisory Council</li>
 <li>Report to the city council</li>
</ul>
Accident Advice Anonymous Complaint Health Illnesses Network Orientation Patient Social Suggestion accidents advisory facilities guarantee patients representatives tasks

# Advice from the patient representative

## Summary

The patient representative takes up questions, concerns, problems, but also praise from patients in Munich and provides information about counselling and complaints offices.
## Description

Range of tasks of the patient representatives:

* Help with orientation in the Munich healthcare system
* Receiving concerns, complaints, praise, suggestions (anonymity guaranteed)
* Bundling patient concerns (always anonymous, of course)
* Networking with counselling and complaints offices, patient advocacy facilities, clinics and the City of Munich's Health Advisory Council
* Report to the city council

## Responsible Department

GSR
## Please Note

If you have any health problems, please contact your family doctor or the family doctor on call service (telephone 116 117). In life-threatening cases, please call the emergency services on the emergency number 112.

## Further Links

* [Patient advocacy at the Munich Clinic](https://stadt.muenchen.de/infos/patientenfuersprache.html)
* [Search for patient advice centres](https://stadt.muenchen.de/service/info/patientenberatungsstellen/10318163/n0/)
* [Patient and Care Representative of the Bavarian State Government](https://www.patientenportal.bayern.de/)
* [Representative of the Federal Government for the interests of patients](https://www.patientenbeauftragte.de/)
* [Federal Clinic Atlas](https://bundes-klinik-atlas.de/)
* [Multilingual guide to the German healthcare system](https://www.gesundheit-mehrsprachig.de/)
* [Information on health issues](https://www.gesundheitsinformation.de/)
* [Institute for Quality and Efficiency in Health Care (IQWiG)](https://www.iqwig.de/)
* [Portal for quality-assured health information from the Federal Ministry of Health](https://gesund.bund.de/)
* [Barrier-free medical practices](https://www.cbf-muenchen.de/arztsuche)
* [Understanding health easily](https://gesundheit-leicht-verstehen.de/)
* ["Placement of sign language interpreters](https://www.gmu.de/service/dolmetscher/)
* [Independent Patient Counselling Service Germany (UPD)](https://patientenberatung.de/)

## Keywords

* Accident
* Advice
* Anonymous
* Complaint
* Health
* Illnesses
* Network
* Orientation
* Patient
* Social
* Suggestion
* accidents
* advisory
* facilities
* guarantee
* patients
* representatives
* tasks
