Reporting defective parking ticket machines
<p>if you notice a malfunction or technical defect at the parking ticket machine, you can report it by phone, e-mail or via the <strong><a href="https://www.handyparken-muenchen.de/" target="_blank">Handy Parken München APP</a></strong>.</p>
<p><span>Please include the following information in your report:</span></p>
<ul>
 <li><span>Machine number (four digits) on the tariff plate above the display</span></li>
 <li><span>Date and time of the fault</span></li>
 <li><span>Picture of the displayed fault message</span></li>
 <li><span>if possible, the exact location of the faulty machine. For example, street name with house number or a description of the location</span></li>
</ul>
<p><span>Possible defects or faults:</span></p>
<ul>
 <li><span>The parking ticket machine does not issue a parking ticket.</span></li>
 <li><span>The arrival time on the parking ticket is identical to the end of the parking period.</span></li>
 <li><span>It is not possible to insert coins.</span></li>
 <li><span>After inserting coins, neither the parking ticket is issued nor the coins are returned.</span></li>
 <li><span>The coins inserted will fall through.</span></li>
</ul>
Complaint Complaints Defective Defects Display PSA Parking Parking machine Parking meter Parking ticket Parking ticket machine Parking ticket machines Parkraummanagement Reporting Return Technical Technical faults description faults faulty function machine machines numbers period periods pictures through

# Reporting defective parking ticket machines

## Summary

Have you discovered a fault with a parking ticket machine? Then please report your observation to us using the contact details provided.
## Description

if you notice a malfunction or technical defect at the parking ticket machine, you can report it by phone, e-mail or via the **[Handy Parken München APP](https://www.handyparken-muenchen.de/)**.

Please include the following information in your report:

* Machine number (four digits) on the tariff plate above the display
* Date and time of the fault
* Picture of the displayed fault message
* if possible, the exact location of the faulty machine. For example, street name with house number or a description of the location

Possible defects or faults:

* The parking ticket machine does not issue a parking ticket.
* The arrival time on the parking ticket is identical to the end of the parking period.
* It is not possible to insert coins.
* After inserting coins, neither the parking ticket is issued nor the coins are returned.
* The coins inserted will fall through.

## Responsible Department

BAU
## Processing Time

We will process your message as quickly as possible.

## Questions and Answers

 
### Is the machine ready for operation?

 

Please press the green request button. Alternatively, you can press the red cancel button and cancel the process.  
  


   
### Is a red LED flashing on the parking ticket machine or does the display show "Out of order"?

 

please do not add any money. Use another parking ticket machine. If there is no other parking ticket machine within 100 metres, please place a parking disc with a note clearly visible in your car.  


   
### How does the refund work?

 

To apply for a refund of parking fees, please send a written description of the situation by e-mail to t23.parkraummanagement.bau@muenchen.de or by post to the following address   
  


City of Munich  
 Baureferat Tiefbau  
 T23/ Straßen- und Parkraummanagement  
 Schragenhofstr. 6  
 80992 München

   
### The arrival time is the same as the end of the parking period?

 

This is usually a "day ticket". You will receive the day ticket if you insert the maximum amount (11 euros in parking licence areas) in machines that charge from 9 am to 11 pm.  
 Note: Please check the date printed on the parking ticket at the end of the parking period. Is it the date of the following working day? You can leave your vehicle parked until the date printed on the ticket.

   
### You cannot insert coins?

 

Please pay attention to the traffic signs and/or the fee sign on the machine.   
 Please check whether the machine is operational.  
 Please check the times when you have to pay the fee. It is possible that there is no obligation to pay a fee at the time of insertion.

Is it not possible to insert a coin despite the obligation to pay? Please use another parking ticket machine. If no other parking ticket machine is available within 100 metres, please place a parking disc with a note clearly visible in your car.

   
### The inserted coins fail?

 

The following applies to the Altstadt and Hauptbahnhof areas:

The parking ticket machine only accepts 0.10 euro; 0.20 euro; 0.50 euro; 1 euro and 2 euro coins. Only amounts in 0.50 euro increments are accepted.   
 This means that only amounts ending in xx.50 euros; and xx.00 euros are permitted.

In all other parking licence areas, amounts in 0.10 euro increments are accepted.

   
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