comment: >
  
  Why shouldn’t consumers be owed an explanation? Does customer service go out the window because you don’t like your job? How is that the fault of the consumer? Why not take those aggressions out on your employer?
context: Do you really have to make an employee waste their time telling you something you already know? 
  If the place clearly looks busy and understaffed just don't eat there if you aren't going to be patient. >
  
  How do you know this if it’s a fast food, drive up place and you can’t see how many employees are inside? >
  
  Long line, full parking lot, crowd of people visible through the front of the building? Most fast food restaurants have large windows that let you see inside on purpose.
  In general if the place looks hectic your probably going to be waiting. >
  
  Two cars ahead of me means I should expect to wait 30 minutes?
  You’re being ridiculous lol. If you don’t know how many employees are inside, you shouldn’t assume you’ll be waiting 30 minutes when traditional wait times have never been that long. 
  It’s not difficult to simply say “hey we are short staffed today. Wait times are a little longer than usual”. >
  
  Speaking from the perspective of a former Starbucks barista, most customers seem not to give a fuck about staffing. They just want it now. It's the customer that makes the employee not want to divulge that info. They are already broken down by the company by being short staffed un the first place.
  I see your perspective but that isn't going to fix the initial problem the employee faces. >
  
  Bc it’s pretty obvious what the issue is. You just said that you understand what the issue is but chose to be upset anyway. People knowing what the issue is but still being a sick makes underpaid/understaffed workers even more frustrated. Why do you feel you’re owed an explanation for something that’s pretty obvious