comment: >
  
  And that has what to do with setting expectations? “Hey thanks for your order. Just a heads up, wait times are longer this evening due to staffing. Is that ok?”
context: Do you really have to make an employee waste their time telling you something you already know? 
  If the place clearly looks busy and understaffed just don't eat there if you aren't going to be patient. >
  
  How do you know this if it’s a fast food, drive up place and you can’t see how many employees are inside? >
  
  Long line, full parking lot, crowd of people visible through the front of the building? Most fast food restaurants have large windows that let you see inside on purpose.
  In general if the place looks hectic your probably going to be waiting. >
  
  Two cars ahead of me means I should expect to wait 30 minutes?
  You’re being ridiculous lol. If you don’t know how many employees are inside, you shouldn’t assume you’ll be waiting 30 minutes when traditional wait times have never been that long. 
  It’s not difficult to simply say “hey we are short staffed today. Wait times are a little longer than usual”. >
  
  Speaking from the perspective of a former Starbucks barista, most customers seem not to give a fuck about staffing. They just want it now. It's the customer that makes the employee not want to divulge that info. They are already broken down by the company by being short staffed un the first place.
  I see your perspective but that isn't going to fix the initial problem the employee faces. >
  
  Bc it’s pretty obvious what the issue is. You just said that you understand what the issue is but chose to be upset anyway. People knowing what the issue is but still being a sick makes underpaid/understaffed workers even more frustrated. Why do you feel you’re owed an explanation for something that’s pretty obvious >
  
  Why shouldn’t consumers be owed an explanation? Does customer service go out the window because you don’t like your job? How is that the fault of the consumer? Why not take those aggressions out on your employer? >
  
  Does common decency go out the window when you become a consumer? People think they’re owed special treatment just bc they’re spending their money somewhere. You see employees struggling bc they’re understaffed but want them to stop what they’re doing to cater to you for what? Your own self satisfaction? No one is saying it’s the consumer’s fault, just bc no one came over and coddled your hurt ego or you didn’t get your way or didn’t get the “respect you deserve” you think people are blaming you? Just bc people are busy and not talking to you, they’re being aggressive? >
  
  Special treatment? Setting expectations is considered special treatment?! Jesus Christ. >
  
  “Jesus Christ” you need to get over yourself. Imagine if consumers were responsible for how expectations are to be met by establishments. If the employees are being rude, that’s another thing but you’re interpreting them as them doing their job and not taking the time to tell you something that you already know…as aggression. Not being coddled and apologized to as aggression? Cmon, you have to see how you’re just wrong here. Why do you have to have the need for someone to apologize to you? >
  
  Lol. You’re being ridiculous. I worked retail for over 10 years. Wait times are regular in the wireless field in which I worked. When customers arrived, we simply greeted them and informed them on an anticipated wait time. That takes 3 seconds. It’s not “special treatment”. It’s simply an offering of respect for the time of the customer. Nobody is being entitled here. If you’re working fast food and a customer arrives at your window, it takes no extra effort to add a wait time to the greeting you’re already providing. “Welcome to McDonald’s, just so you’re aware we are running a longer wait time due to staffing issues. Please order when you’re ready”. 
  Or post a sign at the drive through to let folks know. 
  This isn’t difficult stuff here. It is insane we are moving into a time where we are letting shitty corporations put us against each other. How is what you’re arguing reasonable in any capacity?
  There is no request for coddling or wanting an apology. It’s a simple request to communicate the excess time this transaction will take due to whatever complications are going on behind the counter. 
  What do you do for a living? >
  
  Dude. I've worked both industries. Wireless to fast food is not an equal comparison. You don't have to sign documents and discuss financing and promos with a dude who wants a burger...