comment: >
  
  I didn’t agree to anything. They sent them as an apology for the refund taking so long.
context: They can start by purging the Board, and listening to their pilots. >
  
  And their IT guys >
  
  Yup. Management who doesn't listen to IT is bad management, period. This day and age IT is incredibly vital to almost every business, especially one as big as this one but management often treats IT like basement dwelling neckbeards that play WoW all day. >
  
  Since COVID hit it's been so much worse in some regards, too.
  I've seen countless examples of IT working voodoo fucking black magic to get new systems off the ground and establishing new protocols and procedures in the beginning to support remote work forces and all of the other changes going on because of COVID. I've seen nearly as many examples of work meetings and other things during those times acknowledging and citing all of the hard work everyone was doing during COVID to keep businesses running, explicitly thanking various teams and never once mentioning IT at the backbone of it all.
  This scene from IT Crowd pretty much sums it up. >
  
  I honestly can't think of a single time I've been thanked as IT (end users do but management never does). That IT Crowd scene has played out so much throughout my career. 
  I still remember at my last IT job (before I switched to software development) we did a massive deployment (20k new computers) that we did the ordering for, got everyone nice new docking stations, dual monitors, and got it all in their hands in three weeks (all 20k in three weeks!) and...
  ...the bean counters got thanked for approving our order. Not one single thank you to the IT that worked overtime to replace everyones antiquated gear. >
  
  I do IT in public schools. Everyone else in the schools had no shortage of appreciation from the administration and the general public in the community. Teachers. Paras. Bus Drivers. Custodians. Nurses. Front office staff. You name it.
  Never once a thanks to IT who worked overtime and pulled off getting an entire school district of thousands of students and hundreds of teaching staff working and learning remotely with new systems and devices. The entire district would have crumbled without what we did. I've never had to learn, figure out, implement, and act confident about so much new stuff in such a short period of time.
  Don't get me wrong. I love my job. That's just always been a sore spot. Especially since I have heard that story play out time and time again so many times over the last couple years.
  People don't fully understand the extent of what we do because it's so difficult to explain in enough detail without it turning into eye glazing technobabble. >
  
  There are only two responses to a PR crisis and Southwest has already picked the wrong one. >
  
  They tried to have thier customers arrested. Its hard to come back from that. >
  
  Literally four different airlines are in the news today for being complete scumbags. Who the fuck should I fly? >
  
  Thank fuck The Dollop did that episode on Dean Kamon and "it" cause I completely missed the segway hype train as a kid and this was all so baffling until now >
  
  You're Queen Fakey of MadeUp Town. >
  
  All hail queen shit of liesville! >
  
  The train has already left the station. >
  
  Impossible. That would mean the train is on time! >
  
  I’m still waiting for my refund. They were nice enough to give 25,000 useless points that I’ll never use as an apology for taking so long. 
  We’re getting close to finding a lawyer. As far as I’m concerned Southwest has stolen my money. >
  
  If you agreed to the points it may be very difficult to get a refund.