comment: >
  
  Self-checkout is very much a success for the stores. They have to pay less in staffing costs.
  It might be worse for the customer, but unless it's so much worse that the customer stops going to the store, why should the store care?
context: /u/DJJazzay (OP) has awarded 3 delta(s) in this post.
  All comments that earned deltas (from OP or other users) are listed here, in /r/DeltaLog.
  Please note that a change of view doesn't necessarily mean a reversal, or that the conversation has ended.
  ^Delta System Explained ^| ^Deltaboards >
  
  Failure for whom? Most people don't care about bagging their own stuff, and the stores can operate with minimal employees. In what way is it a failure? >
  
  I definitely prefer bagging my own stuff. >
  
  I like self checkout. I really like scan and go, like Sam's Club has. 
  Sometimes there's a line for the self checkout while the manned checkout is free so I guess a lot of people prefer self checkout. >
  
  What’s scan-and-go? I’m from outside the US. >
  
  There's an app, you scan the barcodes with your smartphone as you shop, at the end after you pay it gives a QR code that the checker at the door scans, they count your stuff and scan a couple to make sure you aren't cheating, off you go. It's great. No lines or having to pull all your stuff out of the cart to scan. >
  
  Ah, I’ve seen that! In terms of theft reduction, does it seem substantially different from self-checkout? >
  
  I don't know. It's at a membership store, so there's a threat of losing your membership if they catch you stealing, which regular stores wouldn't have. And they do count your stuff as you leave. But there have been times when I missed scanning something (accidentally) and they didn't catch it, and other times they did catch it. So, idk, maybe about the same.
  I'm not sure it would work at a non-membership store though. Walmart has a Scan & Go option too but you have to be a Walmart + member so that probably helps. >
  
  If that's the case why do you think stores keep adding more self checkouts and not removing them? >
  
  One of two things, IMO: they are under the impression that the general public will get better at operating self-checkout kiosks than they are now, and/or they’re under the impression that there’s no relationship between self-checkout and the massive increase in theft they’ve been loudly complaining about very recently. >
  
  
  the general public will get better at operating self-checkout kiosks than they are now
  
  You don't think that's true?