comment: >
  
  Worked in a call center, and we were told to “empathize” with customers. We would get random calls of ours pulled and graded and we’d listen to them with supervisors each week. If we missed out on saying things like that, we’d get graded down. I hated saying that shit, but I wasn’t trying to get fired either.
context: ~~Cheerful~~ Chatbots Don’t ~~Necessarily~~ Improve Customer Service >
  
  They do piss off customers. Almost as bad as CSRs who say, "I know how you feel".
  Why do CSRs say such useless drivel to already annoyed customers?