comment: >
  
  I've flown Sunwing in the past and they were okay.  But after what I've been hearing lately I'll pay more and use another carrier.
  The biggest factor in their favour has been their pricing.  The difference between them and AC is significant.
context: I have yet to hear a “Good” Sunwing Vacation story from any of my friends who have used them in the past.  Their stories all end with the same comment… “NEVER AGAIN” >
  
  I have a feeling the sunwing rep who said that doesn't like sunwing any more than the customers do. Ya gotta admit it's kinda some funny shit to say if you've been getting your ass chewed out for hours. >
  
  I've worked in customer service enough to know how poorly the average person treats the workers when things are going right.
  I guarantee they had been getting dumped on for hours for something completely beyond their control, and I'd bet that the family in the story was no exception.
  LPT, folks: if the customer service person has any authority or ability to assist you, having a shitty attitude is typically not the way to get them to invoke it. >
  
  I haven't worked in that sort of role for a long time, but when I did anyone who was a rude see you next Tuesday on the phone got work to rule only. 
  People who tried to be polite we tended to bend over backwards for - there is something disarming about a customer talking to you like a human being :D >
  
  Why anyone would make a big trip with a 5 month old is beyond me.. never mind with sunwing... >
  
  Fuck Sunwing.
  That's just goddamn deplorable behaviour, from all of them.