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  I travel a significant amount for work, like almost every week and I would always fly southwest. At the start of 22’ we expanded my teams operational area to quite a few places southwest didn’t fly to, so I switched to American. I really thought I’d miss southwest but genuinely haven’t looked back. While sometimes they have cheaper fares-you lose a lot in exchange for it.
context: I was affected by SW.  Never made it to my final destination.  Flight was canceled twice and never received a rebook.  At that point, I bought a ticket with another airline to return to the original location.  Don't know when I will receive my luggage.