comment: >
  
  Dude me too. Southwest was the untouchable airline in America until… I still don’t know wtf happened?  A software glitch?  Sql query gone wrong?   Wtf.
context: I was affected by SW.  Never made it to my final destination.  Flight was canceled twice and never received a rebook.  At that point, I bought a ticket with another airline to return to the original location.  Don't know when I will receive my luggage. >
  
  I travel a significant amount for work, like almost every week and I would always fly southwest. At the start of 22’ we expanded my teams operational area to quite a few places southwest didn’t fly to, so I switched to American. I really thought I’d miss southwest but genuinely haven’t looked back. While sometimes they have cheaper fares-you lose a lot in exchange for it. >
  
  Yeah. I always flew United or Delta, sometimes JetBlue. They got them TV's in the back of the seat. >
  
  Delta was great, live tv, usb ports, and games all built into the seats is great! >
  
  Yeah I’ve always needed to connect thru ATL (due to where I live) so I often fly Delta; I use their Amex card for the points. I genuinely don’t understand all the hate that company gets. Like, air travel sorta blows regardless of which airline you fly… but their app is great, their employees are unfailingly chipper at ass o’clock in the morning, and one time I arrived way early for a connection and I just walked up to the gate agent for an earlier flight and I was like, “uh is there room on this plane?” And the gate agent was like “I gotchu fam” and changed me to that flight on the spot, didn’t send me back to the line at the main customer service desk. Never lost a bag, never bumped me, and definitely never stranded me overnight. And, as you say, the lil TVs!!! >
  
  And customer service like that will have you not blink an eye if it’s a little more. Loved to hear the good experience, we don’t get to fly delta enough but experience is always good. >
  
  Yup the older I get, the more I’m willing to pay to avoid hassle. Let those whippersnappers take the red eye in those horrible Frontier seats! Mama wants a free checked bag and comfort plus!!! >
  
  I have a Sothwest flight on Saturday... yikes