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Wow. I research before I put my money anywhere. Bank of America ripping off its own customers is kind of huge and old news. Sorry about you being you.
Yes if you have a pending sale transfer with your Bank of America account and you log into your app it says it right up at the top >

I use Chase and not BoA, and have been using Zelle for a couple years now to pay for stuff done around the house. It used to be that I'd fill out the payment and it would transfer immediately. For the last couple months, I fill out the payment and it has an "i" prompt that says "in process" and says it may take 1-3 days. Just had a ceiling painted a week ago, and the transfer took a little less than 24 hours. Sounds like a Zelle thing...also payee was not BoA.
I also thought Zelle may be having a more heavy load from new users as it's not included in the IRS $600 reporting that has since been postponed. >

Forgive me, as I wrote off BOA as a scam institution in the early 2000's and haven' done business with them since in favor of using actual banks.
Is the world at large unaware of BOA's issues?  Is there a circumstance where people are unable to obtain accounts at a finical institution other than a scam mill like BOA, GS, or WF?  Is BOA currently portrayed as a legitimate financial institution in the media? >

Yes most are not aware of BOA's historical problems. At this point it's just willful ignorance. >

It’s not willful ignorance. If I have to go out of my way to look up past news articles or follow financial news in general to not be ignorant, and in contrast I’m being shown BoA ads on billboards, buses, mail ads, tv ads, etc without my interest or opting in, I’m not going to learn the truth - unless I look for it. 
In this case, I’m passively ignorant. I’m not trying to bury my head in the sand, it’s just those telling the for and against stories about BoA are not equal in size nor scope. 
Please stop blaming the victims, and expecting people to think the same way you do.