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Yes most are not aware of BOA's historical problems. At this point it's just willful ignorance.
Yes if you have a pending sale transfer with your Bank of America account and you log into your app it says it right up at the top >

I use Chase and not BoA, and have been using Zelle for a couple years now to pay for stuff done around the house. It used to be that I'd fill out the payment and it would transfer immediately. For the last couple months, I fill out the payment and it has an "i" prompt that says "in process" and says it may take 1-3 days. Just had a ceiling painted a week ago, and the transfer took a little less than 24 hours. Sounds like a Zelle thing...also payee was not BoA.
I also thought Zelle may be having a more heavy load from new users as it's not included in the IRS $600 reporting that has since been postponed. >

Forgive me, as I wrote off BOA as a scam institution in the early 2000's and haven' done business with them since in favor of using actual banks.
Is the world at large unaware of BOA's issues?  Is there a circumstance where people are unable to obtain accounts at a finical institution other than a scam mill like BOA, GS, or WF?  Is BOA currently portrayed as a legitimate financial institution in the media?