comment: >
  
  I really don’t know why they don’t make it harder to snatch luggage.
context: Gotta wonder how many other people are being jerked around by United like this >
  
  It’s United. That line lives to jerk you around. >
  
  I had a woman take my bag once and go home with it. I didn't see it happen but it was a flight of about 37 people in a tiny airport that only gets 3 flights a day.  When she finally came back to the airport and hour later, she apologized and said the bags looked the same. Aside from both being black, they were nothing alike.