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I am so sorry you are dealing with this. I would be very upset if this was me going through this.
There's an Instagram account with 78.3K followers, @ramaworks
There's a Twitter account, too.
Allegedly two key people left and formed another company.
My advice: contact them through Instagram and if no response in 48 hours, dispute the $600 charge with whatever form of payment you used originally, and find another build for your bro.
Good luck.
Sorry to say but welcome to the Rama experience. People who have been in the hobby for a bit have seen Rama nosedive completely and setting their unhinged ranting about some ex-“colleague” drama aside they’ve been missing their deadlines consistently for well over a year. I would stay far far away from them, issue chargebacks ASAP if applicable, and never look back. >

I would have been quite interested to see where they took the double-shot poly carbonate and pbt/abs mix.
It had potential at least. Just they caps never seem to have actually gone out… Good ideas, boutique pricing, dollar store support.