>

Paid actor. 
But yes, I stick with companies who have good customer service.
Funny how this is the exact opposite of how Steelseries fuck their customers over. >

Don’t forget Razer support >

Never really had a bad support call with razer but I do love their naga line of mice. I just wish some more companies would make an MMO mouse that is good for small hand d people. >

When you reach for their support, they have a great questionnaire before going for a replacement, like I had an issue with my blackwidow elite, one of the questions “what were you doing when the problem happened?” Another question was “how do you use your keyboard?” And other amazing questions >

Yeah, the time I tried to get support for my Blackwidow V2 I ended up just giving up. LEDs were stuck in certain colours and the rep kept sending emails back and forth for like 3 days asking a bunch of useless stuff, ended up canning the Blackwidow and getting a Keychron Q1. Fun times >

In my case I gave up with them and ended with GMMK 2, no more Razer products no matter how great it could be as long as they have the disaster support >

I interacted with their customer support once about a return and they were extremely nice and responsive about it, they have a good group of people there for sure. >

They definitely are! They just helped someone out on r/glorious who spilt something on their keyboard >

I remember my model i stopped working and had a flashing red light on it, and glorious support were quick to respond and very helpful, I fixed it on the same day >

Most of these gaming brands actually have decent support, thats the one thing they have over the other "boutique" brands >

much better than GB GMK keycap exploiters that's for sure >

downvoted by people that are salty their keycaps get cloned for pennies on the dollar >

I have yet to see a good clone set, most have wonky legends and terrible kitting >

To be fair, kitting is the one thing I can't really say GMK is known for.
Though I have seen some more recent ICs with great base kits, hoping this trend continues. >

It's whatever the designer decides to optimize it to, can have whatever you want if you can agree on a price with gmk >

For sure, it's been historically unlikely due to pricing — not sure what's changed, the production upgrades GMK has made might be contributing to it? Just in time for GMK to make a resurgence with killer base kits at a great price. >

My keyboard was having an issue with its lighting, the rgb lights were staying green on esc key and the side light closest to esc, and I didn't have a warranty, I reached out to the company and they said they'd ship me a free replacement keyboard, so I shipped mine back and the replacement is on the way! Thank you so much for your rapid response and great customer service, I really appreciate it! >

Been looking for a new keyboard, was eyeing up between GMMK, Keychron and Akko. This settles that debate. >

All glorious products are overpriced af. Just go with akko or keychron >

Overpriced? The GMMK2 is $120 bucks and their mice are under $60 >

For 120 bucks I'd rather take a Portico or a Keychron V >

I still remember when they sent me a replacement model o all the way from another side of the globe, because the model o that I bought here on their partnered retail store (Philippines) gave me a broken model o wireless. (I lost my receipt so they wont replace my mouse, gave them another proof that I bought my mouse brand new) >

In the end I suppose it was okay, but my experience with them started off terribly. My wife was using a GMMK1 and all keys from A-L just stopped working. Being the normal human that I am, I said, “I wonder if that’s still under warranty…” went to pcgamingrace, clicked warranty, and to my surprise, “All electronic products are covered by a 2-year warranty.”
Sweet, right? Submit the ticket, upload the video of the issue. Receive email response: “We have confirmed the issue but regret to inform you that your GMMK1 is out of warranty so we’d love to offer you a coupon toward a new one.” Out of warranty? Your website says 2 years for all electronic products and its only been one year???
And then they copy/paste me the NEW policy, the one that’s not live on the website that says, literally, “All electronic products have a 2-year warranty (minus GMMK1)” just consider for one minute how ridiculous that is. After a quick back and forth they sent out a new one. Bad taste, though. Glad your experience was solid. >

Idk what’s bad about this, they made a mistake by not putting the new policy on the website and sent you a new keyboard for free because of it >

What's bad about it is that they try to remove their liability from what they know is a bad product else it would have been just 2 years like the rest of the products. It isn't that uncommon that warranty programs get prolonged afterwards also with already sold product lines from for instance 1 to 2 years. So exempting a keyboard is a clear indication that they knew it wasn't up to par. >

Amen. >

u/GloriousPanther_ >

Off-topic, but I kind of want to write a mail to savioroftheark1 now... >

My email name is fucking cursed😭 I made that when I was 12. >

I only used that for the support because it was the one tied to my purchase to make things simpler >

glorious was my first introduction to custom keyboards, I remember my keyboard came with a defective hotswap socket. I emailed them about it, and they got back VERY quickly, and sent me a replacement immediately with no extra cost to me. I didn't even have to pay to ship the defective one back. So I'll always have a soft spot for glorious, they really try hard to have great customer support. >

now if only they made a wireless 65%, I'd get it in a heartbeat. >

If the 96% was wireless too I'd love it all the more >

I’m still boycotting Glorious products after pre ordering and waiting 6 months for an “Artic White” keyboard, and receiving a Silver keyboard.. >

What the heck, that's absurd. Did you contact them about it? >

I bought an open box keyboard from the Glorious ebay store, it showed up used with some skin cheese on the keys, and the interior foam missing. I hit them up obviously a little upset, they sent me a free keyboard without asking for the first one back. They ight >

I think a small part of me died reading skin cheese 😭