>

I interacted with their customer support once about a return and they were extremely nice and responsive about it, they have a good group of people there for sure.
Funny how this is the exact opposite of how Steelseries fuck their customers over. >

Don’t forget Razer support >

Never really had a bad support call with razer but I do love their naga line of mice. I just wish some more companies would make an MMO mouse that is good for small hand d people. >

When you reach for their support, they have a great questionnaire before going for a replacement, like I had an issue with my blackwidow elite, one of the questions “what were you doing when the problem happened?” Another question was “how do you use your keyboard?” And other amazing questions >

Yeah, the time I tried to get support for my Blackwidow V2 I ended up just giving up. LEDs were stuck in certain colours and the rep kept sending emails back and forth for like 3 days asking a bunch of useless stuff, ended up canning the Blackwidow and getting a Keychron Q1. Fun times >

In my case I gave up with them and ended with GMMK 2, no more Razer products no matter how great it could be as long as they have the disaster support