SUBREDDIT: r/legaladvice
TITLE: Ordered custom furniture, company won't produce product. (KY)
POST: I ordered furniture from a local shop here in KY that is a reseller for Klaussner (out of SC). Ordered custom sofa / loveseat on Aug. 2. We were told 5-6 weeks. 12 weeks later we have no clear answer on when to expect it. We've been given the run around from the owner since week 4. We paid in full (with a check) when we placed the order. We have no contract, nothing in writing (other than a receipt), no money, and no furniture. Turns out the company has an F grade from BBB, and is in bad standing with the KY Secretary of State.
TL;DR: 
How long do you give a company before asking for your money back on custom made items that missed the verbal deadline? Or is it better to just take them to small claims and let the court sort it out?