SUBREDDIT: r/Advice
TITLE: Issues dealing with Amazon refusing to refund a missing order
POST: So i've been dealing with Amazon for over a week not trying to get a refund for an order I placed.  I purchased an Olympus EM5II and Olympus 17mm.  One item was shipped via On-Trac and the other was shipped via UPS.  I didn't receive either shipment and immediately filed claims with Amazon.  I've been calling every other day and each rep has tried to give me the run around asking me to check back later and today a supervisor finally told me that Amazon would not be refunding me because of the amount of the order.  I've had shipments go missing in the past and have constantly requested signature requirement for all packages and on occasion they do.  I'm not always at home and there's a lot of foot traffic around my neighborhood, but at this point i'd rather not blame anybody.  I just want to know what my options are now because this is utterly ridiculous and there shouldn't be any way that Amazon can get away with something like this right?
TL;DR: 
I'm out about $1400 right now and Amazon has refused to refund me or take responsibility.  What do I do now?