was annoyed with the state of LA for sending a notice that my car policy was cancelled on 11//20//2009 even though that is just my renewal date and they lost the info my insurance company sent...oh and it took them 2 months to do something about it. My grumpiness was fixed by talking to the rep at Progressive. She was friendly and talkative, like a less annoying version of the girl on the commercials. Thanks *PROPNAME*!