BLUF: A military standard to make writing more powerful
This is a sore spot for me, someone sending an IM with a quick "Got a minute?", which pulls me out of my thought zone.  And once I answer back, I have no idea how long it is going to take for them to tell me what their issue is (could be 30 seconds, or a couple minutes -- I've often waited for 10 minutes, then got up to go for a meeting, and they get upset when I don't answer).I'd much rather them just tell me what problem they are having up front, so I cat least give them an answer and get back to work.