EA: The Human Story (2004)
EA perpetuates practices that hurt customers, too.I used to unapologetically pirate video games and only within the past two years have I finally come full circle and begun purchasing games, both new titles and older ones I had played in the past but never paid for until now. Steam has been the tool of choice for this reconciliation process.As a result, some of the hardships that paying customers encounter have become apparent to me only recently. I was aware, in a peripheral sense, that some singleplayer games required an Internet connection to run. But this never mattered to me because the pirates patch that stuff out.Lo and behold, I'm sitting in a hotel last night trying to play Mass Effect Legendary Edition, and the thing refuses to function because I'm not connected to the Internet. I was astounded. This has never happened to me before. Why am I subject to this as a customer? If I steal the game, I receive a product without this glaring defect (I believe the defect has a name: "Origin").Missteps and antipatterns like this are rife within the games publishing industry so it's no surprise that employees are treated even worse than customers.I must admit I do not understand the industry, but I don't see why competent studios like Blizzard/BioWare/Id could not simply self-publish their games. What exactly does EA add to the equation? Seems like it would not be a particularly monumental task to cut them out.