My hell as a 911 operator
Holy hyperbole.  Definitely seems like this worker is frustrated beyond sense or has an agenda with saying things like:They give rookie operators two months training, and after that just throw ’em in. They’re not ready.Two months training is not enough training?  This is implausible.  At its core, they're answering the phone, determining the reason for a call and typing information from the call into a computer.  They're not driving out to a site and performing cardiac bypass on people having a heart attack.The whole thing seemed targeted toward eliciting an emotional response rather than a rational one.