Apple broke up with me
Something very similar happened to me with Amazon. I used a new debit card from an online bank to purchase an expensive item and deliver it to a foreign address (which is admittedly suspicious). The payment bounced, Amazon immediately locked my account and requested to see a card billing statement sent to my home address to reactivate it. Upon login I am presented with a stern request for documentation, a pdf upload field, a tweet-sized text field for comments, and all communication comes from a noreply@amazon.com address. All my kindle/audible/etc media immediately became inaccessible.I went through every possible channel to explain that the card does not send me a billing statement and I cannot possibly produce one, requesting to be called or at least emailed by a human, to no avail. After spending tens of thousands of dollars on Amazon over the course of fifteen years I couldn't even get a personal call from the case manager, and all my purchased media is gone.To this day I have found no resolution, and the only next step is to contact them through a lawyer.