Two-for-one: Amazon.com’s Socially Engineered Replacement Order Scam
I suspect this is a result of their attitude towards re-orders due to delivery issues, it would make sense that if CSR's are told "if a user wants a re-order, just do it" that they'd not really consider the implications of allowing them with a new address, because their attitude is do whatever to keep the customer happy.I had a delivery of a game go missing (~$60 cost) so I opened a live chat and explained, then they shipped me a brand new order (which arrived!) without any hassle or confirmation that my prior delivery had really been stolen. This seems like a trivial thing to abuse (and I'm sure many do). After my free re-order was placed I thought "that was cool, I'll order from Amazon in the future just in case...".