Microsoft Silently Dropping Emails – a Sad but True Story (2020)
As someone who worked on reputation at Microsoft, it sounds like a bad case of the right hand not talking to the left. Outlook SmartScreen judgment should be available to tier 3 support along with the IP block list check as a primary investigation step. The author should not have needed to go through tier 3 on two tickets before escalating to someone who had visibility into SmartScreen judgments. Hopefully this blog gets some publicity and Microsoft support amends their investigation process, as I’m sure the author is not the only person running into this issue.All opinions are my own and not that of Microsoft.