Cameras and secret trackers reveal where Amazon returns end up
I made this comment in reply to another post:The important part of this article is the critique of the powerful monopolistic corporate player, Amazon:"[Amazon] did write the playbook on free returns, says Jason Goldberg, chief commerce strategy officer at Publicis Groupe, a global marketing and advertising agency.The tactic of enticing customers to buy more than they need and return what they don't want "has had tragic repercussions for the environment and business," he says."It seems to me like the HN community sometimes nitpicks over tiny details and fails to take part in the larger systemic critiques. Are there others who are also frustrated by the lack of larger, systemic critiques?