Samsung Blu-ray players bricked because of an XML config file
That's why: "What does a factory reset entail?" is a fascinating question.Everyone assumes you'll lose your settings during a factory reset, but what isn't as clear cut: Does it revert the firmware to whatever it was shipped with (bugs and all)? Some vendors do, but most vendors do not.A legitimate factory reset (inc. firmware) mechanism or USB boot/reflash would have likely saved Samsung considerable amounts of money here (relative to mailing all of them two ways, they could have e.g. sent out free USB keys with the firmware).