Expedia: Bad for the Traveler, Bad for the Hotel
Friendly PSA from someone who has dealt with lying businessmen and customer service reps: record all your conversations. Be careful to notify them that you are recording the conversation if you live in a two-party consent state.In fact, letting them know you are recording them is a great way to get them to take you seriously. I've gotten a phone call from a VP of a company, wishing to "settle our differences" to my satisfaction once word got to him that I had recorded a conversation with a beligerent rep.