Why we’re betting against real-time team messaging
The biggest drawback of a real time communication tool like Slack is the React v/s Respond conundrum.Productive communication and teamwork requires that we respond, rather than react.What happens specifically with tools like Slack which start off as demi-official tool and then transcend to official is that, one gets into the habit of reacting, instead of responding.I have personally seen this "fastest finger first" played, almost always.There has been tons of literature written on reacting v/s responding and I need not dwell into it.Another aspect is that there is no exit, once Slack is the primary communication tool. One is forced to use it, otherwise you are like an outcast and people more often tend to take it as a signal that the person is on its way out and hence moved away from Slack.Rest of the drawbacks is documented in the article.