Tell HN: There needs to be a “right to speak with a human”
I think its important to recognise that quite a lot of modern web based companies are running their business on the 0 cents model. That is they take the marginal cost of a customer and push it down to zero and rely on scale to make a profit from it. They can't add anything to their business that would scale with the number of their customers that has any real cost, computing resources even are heavily optimised for let alone having an actual human to speak to.What this means is that as a 0 cents customer (even if you pay them) you are completely disposable, no customer matters to them at all. This culture comes along with a cold disdain for customers and a desire to run everything off algorithms and if some people get caught up in error they just don't care. As a customer its annoying and you can loose a lot of data, but for the companies its their business model. The only way as a customer to not be in that situation is to avoid the businesses based on this model. If they were somehow forced to provide human customer support they may very well be substantially less profitable or not viable as a business anymore.