I Quit: What really goes on at Apple
I don't want to offend anyone, but really Apple has become a lousy company. The single only thing that still flawlessly works is indeed the "glossy surface" (article).Their hardware, sold as rock-solid, is partly flawed. My (and thousands of other users ) Macbook graphic card broke after 12 month. 
The OS and their software has become bloated inconsistent and buggy.
Their customer service is so bad, it even beats some of the worst telecom companies in my country.
Their sales people are good looking but technically incompetent.
Some of Apples technologies (Applescript, Objective-C) are just awful.I think Apple products and services are only usable, if you have a lot of money to throw around and if you don't really rely on them, but look at them as toys to play around.Using Ubuntu and Android now, I can admit that the UI is not nearly as sexy. But stuff works or can be fixed in reasonable time.