The Web We Broke
Drew is one of our users: Drew is 70, with poor but functional eyesight, and they have shaky hands. I try to ensure our product works for Drew because many other users are on a spectrum with similar problems.Chris is one of our users. Chris has a unique disability within our clientbase, and they work for a government department. There are two developers working on UI, and it would take me 3 man months to write code to make our product work for Chris. I am a founder so I have the authority to make our product work for Chris, but there is no external pressure on us to do so (not even by the government department).The fundamental question that occurs is: should we invest 3 months working on functionality specific to a single person (Chris) or should we invest 3 months working on a feature that benefits all our users a small amount?