Airbnb “Bribes” Host with Cash Under NDA After Partiers Destroy Apartment
You are scum, Airbnb.  I don't care that you are a YC company.You profit by making and end-run around decades of law and regulation -- much in place for a purpose and to make the lives of long-term tenants and owners tolerable and predictable.It sounds as if you've now also gone full-on into the typical modern corporate "customer support" model.Everything driven by lawyers and "risk minimization."  Purposeful process dysfunction to discourage and kill as many claims and as much financial demand as possible.  Support staff who know nothing of the circumstances and who furthermore refuse to inform themselves as to same.  Escalating pressure to accept low-ball settlements with included gag-provisions, when the more persistent claimants don't simply give up.  Real, effective response and recompense dependent upon the level of "bad PR" and perceived need for "damage control."I hope you have your Uber moment -- soon.