Chatbots have struggled to live up to the hype
Geez I guess no one bothered asking users if THEY like chatbots? IMO chatbots are the online equivalent of getting an automated response from a phone line. like calling CVS pharmacy "press one" for pharmacy, etc... You get the point of it, but it's basically a tool that only benefits businesses because the user experience is very poor. I wonder why no one tries to make this whole bot thing have more of a personality? It seems so bland. If they modeled it after ONE person instead of using "data" to sound neutral, they would be more successful.