Airbnb removed my negative review
I had a very similar experience with TripAdvisor and a hotel in Vietnam, which claimed my review was false. The really crazy part of this was that my review was positive, 4/5 stars. But they wanted 5 stars and "befriended" me on Instagram to ensure I did that. Even with all this proved and screenshotted, TripAdvisor didn't do much until I went public on social media (thread: https://twitter.com/puntofisso/status/955726203662536704) and some highly visible users piled in.I can't trust any reviews after this. The major issue is that the review system is flawed. One odd bad review should not affect the overall standing of a business, so even assuming a review was flawed they should leave it on; if they don't, it means that the whole review framework is wrong somehow because statistically gives power where it shouldn't.