How can we get Google Support?
Were you able to get in touch with somebody at Google? If not, Rand Fishkin of SEOMoz has a tip: search for them in Google+. Since Google is making a huge push for it, and since many of Google's employees' bonuses depend on the success of it, a lot of Google employees are on it. Enter your search term, then change to "People and pages" and voila. Good luck.