Open-Sourcing Our Incident Response Documentation
Interesting. I ran the support function for some of the world's busiest gambling sites' backends. A lot of this looks very familiar!Probably the most significant thing I learned was the power of automation through Incident Models. I spent 7 months of my own time, full time, writing them for the previous two years' major incidents. This changed my life, as I simply stopped getting called, and juniors only escalated to me when the docs were faulty.