Net Promoter Score Considered Harmful
I regularly screw these scores up by honestly answering the question I was asked.> On a scale of 0-10, how likely are you to recommend Netflix to a friend or colleague?0> You answered 0 to the last question. Why wouldn't you recommend Netflix?It's 2018, people. Everyone I know either already uses Netflix, used to use Netflix, or doesn't own a computer. If I started going around making a recommendation like that, they would think I'm a prat.