What Really Happened at Basecamp
> Hansson’s response to this employee took aback many of the workers I spoke with. He dug through old chat logs to find a time when the employee in question participated in a discussion about a customer with a funny-sounding name. Hansson posted the message — visible to the entire company — and dismissed the substance of the employee’s complaint.If this telling of the events is accurate, what a petty way of handling the situation. Especially for an executive and company leader. It's like when somebody on Reddit digs through your comment history to try to win an argument.