How Elon Musk Stole My Car
>"[The Tesla Owner Advisor] called me to explain he had a call in with the Office of the CEO at Tesla and was working with his team in Tesla to resolve a problem that had come up — their CEO, Elon Musk, had taken my car and was using it as his personal vehicle to test a new version of autopilot. Even worse, he said he could see all the calls I had made into the Orlando delivery center this past week, and no one was taking my calls because no one knew what to do."The fact that a customer-facing resource is airing information about internal process screwups directly to a customer is indicative that something is very wrong with service management at Tesla; this is a bush-league customer service mistake. Not only is the customer being informed that there is a apparently a massive issue with the pipeline for delivering product to customer, but they're also indicating that there's clearly nobody enforcing ownership or accountability for reported issues.