Amazon shipped fake product, refuses refund until 'correct' item returned
I've spent ~100k on Amazon and have been a Prime member since introduction. Last month, I canceled my membership and stopped using Amazon altogether. I've never had a problem returning product. But Amazon pivoted from a discount retailer to a premium retailer of convenience. In some cases, products are 3-4x the price of local retailers. I'd rather spend the money locally than pay a premium to Amazon.