Ask HN: PG's 'Do Things That Don't Scale' manual examples?
At Lugg (https://lugg.com) we did a few things that would not scale.- My co-founder and I did all the Luggs ourselves in trucks we rented through GetAround for the first 4 months- My co-founder and I's names, pictures, and phone numbers were hard coded into the app as the crew to fulfill the Lugg before we had crews or proper dispatching- We launched without payments and would charge customers with a Square reader at the door- Most mornings we would camp out in the IKEA parking lot in Emeryville, CA and approach their customers that were struggling to get their purchases in their cars and pitched them that we would deliver their items if they downloaded the app and made a request- In the early days we didn't have operating ours and anyone could request a Lugg at anytime and my co-founder and I would hop in our rented truck and do itA few months in we did a Lugg for someone that knew Sam Altman and made an intro to him for us. We met him for coffee, shortly after had a YC interview, and was later accepted in the S15 batch