Summary of the AWS Service Event in the Northern Virginia (US-East-1) Region
My company uses AWS.  We had significant degradation for many of their APIs for over six hours, having a substantive impact on our business.  The entire time their outage board was solid green.  We were in touch with their support people and knew it was bad but were under NDA not to discuss it with anyone.Of course problems and outages are going to happen, but saying they have five nines (99.999) uptime as measured by their "green board" is meaningless.  During the event they were late and reluctant to report it and its significance.  My point is that they are wrongly incentivized to keep the board green at all costs.