Microsoft Turned Consumers Against the Skype Brand
"Since acquiring Skype from private equity investors, Microsoft has refocused the online calling service on the corporate market, a change that has made Skype less intuitive and harder to use ..."This is absolutely not the bulk of the problem: simply put, the call quality is horrendous and dropping calls in the middle of the meeting is quite common. Modus operandi in most Skype conference calls in our company is to spend the first 4-5 minutes in handshaking ("can you hear me") and troubleshooting problems.