Hertz is still having rental car customers wrongfully arrested, lawsuit claims
Crazy, I had something that could have escalated to a wrongful arrest with Hertz less than a week ago.Hertz initially gave me a car with a mechanical problem, so they swapped it out before we had even left the rental car lot.The attendant at the gate assured me they had updated the paperwork.They hadn’t. I was on the phone with support for hours trying to fix this. They never fixed it and I had to pay for someone else’s rental. They even told me that the car was not marked as stolen.In addition, when I returned the car, the attendant looked at me pretty funny and said it was good I never got pulled over.Nothing got done on this until I threatened to bring my company’s travel coordinator into the mix (I work at a large company that spends a lot on Hertz rentals every year).Still waiting for a refund of the additional fees they charged for my “second rental car”. The way it was handled by Hertz customer service and the location manager was an absolute joke.I’m not unique here either, after this experience I went on my company’s internal chat and found tons of stories similar to this.There is either a big problem with the process at Hertz or a severe bug in their system that they aren’t acknowledging.