How can we get Google Support?
They actively don't want to support you.
Google have an official explanation - http://www.youtube.com/watch?v=bU0Z_HAzO3IIt boils down to the fact that even if every customer needed 1 minute of support every 2 years that would mean they'd have to employ 6 trillion people (or some rubbish).As I said earlier this year, Google have total contempt for their customers - yes, even their paying customers.
http://shkspr.mobi/blog/2013/02/googles-customer-contempt-co...Self host. Don't rely on Google. Sadly, that's the only way to do it.