DigitalOcean lost our server
I'm more worried about the following post in that thread:
--------------------------------------------------------We were loyal customers of DigitalOcean for over 2 years. We showed up to work one morning and had a client email stating that their website was down. We checked, sure enough. We tried logging in to our DI account and it said it was suspended. After searching around, we realized our CC had expired. No biggie, we'll just update it, turn the server back on and be on our way.Nope. We had to contact customer service to get back in to our account. After updating the card info we realize that all our droplets are gone. We reach out to customer service again in which case they let us know that when a CC expires, an automated process kicks off and deletes the droplets. We've been a customer for 2 years, surely they could pick up the phone and call us. We've spent thousands of dollars with them.Plan B, let's restore them from the backups we've been paying for. Nope! When they delete your droplets, they also delete your backups.This is where we ask to speak to them on the phone and are denied. I then ask if they are insane and why they would delete someone's servers and backups via an automated process without a human at least checking to see if it is a loyal multi year customer who has a simple lapse with their CC expiry.We had to find a backup on a developers machine from over a month prior and rebuild data using various megtods that took close to a week. In the end, DI gave us a $500 credit.You get what you pay for. Anyone who uses DI for production or anything more than a hobby app is playing with fire. They do not care, they are apathetic, they will screw you over and the throw you a credit for their terrible service as a half assed apology.