A profound apology
Here's the conversation that took place:  Travis: So we are reducing the number of black cars in the next few months.
  Fawzi: It’s good.
  Travis: You probably saw some email.
  Fawzi: I saw the email [that says] it starts in May. But you’re raising the standards and dropping the prices.
  Travis: We’re not dropping the prices on Black.
  Fawzi: But in general.
  Travis: In general, but we have competitors. Otherwise we’d be out of business.
  Fawzi: Competitors? You had the business model in your hands, you could have the prices you want but you choose to buy everybody a ride.
  Travis: No, no no. You misunderstand me. We started high-end. We didn’t go low-end because we wanted to. We went low-end because we had to because we’d be out of business.
  Fawzi: But people are not trusting you anymore. Do you think people will buy cars anymore? ... I lost $97,000 because of you. I'm bankrupt because of you.  You keep changing every day. You keep changing every day.
  Travis: Hold on a second. What have I changed about Black?
  Fawzi: You changed the whole business! You dropped the prices.
  Travis: On Black? Bullshit.
  Fawzi: We started with $20.
  Travis: You know what, some people don't like to take responsibility for their own shit. They blame everything in their life on somebody else. Good luck!
  Fawzi: Good luck to you too, I know that you aren’t going to go far.