A man who spent $100K to remove a lie from Google
Some background behind the comment I’m about to make:  I was born in Ohio and lived in the state until, after graduating from OSU, I moved to Newport Beach (Orange County, California) for work.  I only moved to the Bay Area because I didn’t get a startup-style job, although I respect the people who work in startups; I definitely wouldn’t be able to keep up.I have become extremely concerned that many people who work in the Bay Area—or who work for companies based in the Bay Area—have, in the large, forgotten that their users are fellow human beings.  I am turning more and more to the belief that _everyone_ in a company needs to have some unfiltered interaction with the company’s users on a regular basis.Separating out the support process (to automation, to contractors, etc.) makes it easy to forget you’re not writing code to serve robots, you’re writing code to serve people.