Dark Patterns by the Boston Globe
I absolutely hate the dark pattern of fully controlling your subscription online, including changing it to a different service, but canceling requires a phone call during very specific business hours where you are very likely to forget.It's disgusting and way too many companies are utilizing these tactics rather than building a solid business model.More companies that are doing this should be called out. Ive seen naturebox, justfab and others just to name a few.