Dark Patterns at Scale: Findings from a Crawl of 11K Shopping Websites (2019)
I believe this kind of thing is a big contributor to Amazon's hegemony in online shopping. I'm reluctant to order from other sites because there's a whole new set of dark patterns I may fall victim to. At least I'm familiar enough with Amazon to know I'm not getting charged for things I didn't intend to order, the low stock warnings are somewhat legitimate, etc. I'm not saying Amazon doesn't have its own issues, but at least it's a known quantity.If it weren't for Amazon's dominance, other sites would be able to compete without resorting to these dark patterns, so this is a self-perpetuating cycle: people only shop on Amazon -> the only other sites that can survive are the ones that engage in deception -> trust in non-Amazon shopping sites decreases -> people only shop on Amazon -> ...I don't mean to cast these scammy shopping websites as victims. My concern is more about how the legitimate sites that could exist don't because they're crowded out by Amazon (and other big players like Walmart) and the scammy shopping sites this article discusses.