Chatbots: Still dumb after all these years
This is more problematic with the USCIS immigration helpline bot. You don't have the option to yake your business elsewhere.Trying to get the phone bot to let me talk to a human at USCIS is like talking to the Avrona Kern AI from Children of Time by Adrian Tchaikovsky.Me: The typographic error submission site throws an error when I try to use it.Avrona Kern: We have a website to submit typographic errors.Avrona Kern: Would you like to receive the link via SMS or email?Me: That site doesn't work! Agent.Avrona Kern: Would you like to receive the link by SMS or email?Me: AgentAvrona Kern: I can help you.Me: AgentAvrona Kern: If you keep asking for agent I will end the call.Me: Typographic site throws errorAvrona Kern: We have a website...Me: FMLGoogling revealed that there are some keywords that make Avrona give up and let me through. Not gonna reveal that here, in case they close those loopholes and some poor schmuck is left with no options.