Airbnb’s loss nearly doubles in fourth quarter, before virus
I've had bad experiences with multiple Airbnbs including:  - showing up at night with the key not in the agreed location, and not being able to contact the owner until the next day
  - showing up and someone else was already in the unit
  - a webcam was plugged in and placed on the bedside table with no warning
  - conditions in the unit were significantly worse than those shown in the photos

All these listings had great reviews. Airbnb needs to make some real changes or they will lose further trust among customers.