Show HN: A collection of support replies to make your support stand out
I know this is generally effective, which is why it's done, but personally I hate it: reflecting what I said back to me and telling me how frustrating it must be. No shit, I know that. Don't make me read that, just tell me how the problem can be solved. I don't even need you to tell me you're sorry. I'm not looking for empathy or a shoulder to cry on, I'm looking for a solution and to waste as little time as possible. The worst is when you're calling support and have to listen to them talk through this BS in real time, at least in an email I can skim over it.For the cynical among us, these responses are probably aggravating.For the majority of people though, they're probably effective.