Tell HN: Doing a chargeback against Google will get your account banned
To me, the issue with Google's products and services is that they're not willing to provide any human customer service to resolve the real issues.Now, of course, I understand that even Google can't reasonably be expected to provide free 24/7 customer support for the entire Internet. If they had a normal phone number available where anybody could reach a human at any time, every confused person would call them with issues that are completely unrelated to Google's actual products and even Google would be overwhelmed.The solution is to figure out some payment level for support that dissuades casual abuse of customer service, but is still reasonable for people to use in an emergency to save their business or communication accounts.I'm convinced that at least some people have lost jobs and companies, had their lives ruined, or even committed suicide over being completely unable to salvage everything they've worked for all of their lives. This should be horrifying to every Google employee.