An update on last week's customer shutdown incident
Here's what's really wrong. This is a B2B service with B2C-grade terms of service. You don't want to base your business on one of those. Not one with a "sole discretion" termination clause. Those are for low-value consumer facing services only.Compare, say, these terms of service from a major dedicated server hosting company.[1]Either of the parties may terminate this Agreement (including all existing Orders) if: The other party breaches any material obligation under it (other than our obligations covered by an SLA), and fails to begin to cure such a breach within ten days of written  notice  of such a breach from the non-breaching  party, or fails to completely cure such a breach within thirty days of the original written notice; OR a force majeure event continues for more than thirty days.Now that's what a reasonable B2B contract looks like. That seems to be fairly standard for dedicated server hosting.[1] https://info.codero.com/hubfs/Linked%20Assets/Legal%20Docume...