Toshiba says they made a mistake but they still cannot help me
You probably aren't familiar with how "guarantees" work here in South America, ugh.See companies like Samsung and Toshiba have "certified" stores that "take guarantees" but they are not tied by their parent company, they are privately owned stores that just negotiated with the parent company to use their "sticker".I bought a Phillips shaver and under warranty, the Phillips station wanted me to pay 70% of the cost of a new one, despite being a DoA device.So while the sticker works as it should in the US and Europe, South America has a god damn wild west scenario. Anything goes, and if you don't like it, buy something else. Yep.(Source: I live in Bolivia)