Twilio’s toll fraud problem
I trust those with more expertise on the matter understand they nuances and difficulties here better than most or any of us do. This is Twilio we’re talking about - they turned down a ton of money in 2022 political advertising to protect their customers from campaigns that were overly aggressive and had ignored customer requests to opt out. They’re not money grabbing thieves. That’s all to say I imagine this issue is more complex than most of us understand.I will say though this isn’t a great look and hopefully Twilio addresses it. Perhaps there are significant trade-offs to enabling this option by default, but it does _seem_ (from an admittedly naive perspective) like perhaps it’s better to start folks with the training wheels on and make sure they know how to ride the bike before you let them go in the street.