We're Replacing Comments with Something Better
Mistake #1: thinking reporters should be moderating comments (see quote below).
Mistake #2: Sending their readers elsewhere on the web to comment on stories. Media outlets are looking for a revenue stream/value-added features. Web companies are all about engagement. What an opportunity they are missing! Why? Because they are scared of a little honest feedback?User-generated commentary can be done right. it can be done in a way that minimizes trolls."I think that our readers are best served by dedicating our resources to doing more reporting than attempting to police a comments section in the hopes of marginally increasing the number of useful comments."