Southwest to Stop Overbooking as United Uproar Echoes
This response feels knee jerk.It's been demonstrated in countless other threads (1) and articles (2) how economically important it is to overbook.Overbooking is central to airline profitability and their ability to provide flexibility - like partial refunds, or SW's "open tickets" policy on business select.As a consumer I appreciate these things and find them incredibly useful.United's response of "We'll push the allowance up to $10,000" is completely acceptable to me, that seems like the simplest solution.(1) http://www.businessinsider.com/overbooking-flights-is-good-f...(2) https://techcrunch.com/2017/04/11/overbooking/