Ask HN: Why did medium.com "fail"?
I'm Medium's current CEO as of last July. I actually pay a lot of attention to this sentiment on Hacker News. For example, I've bookmarked and often share this recent HN poll where 88% of people here think there's a negative stigma to a medium article.
https://news.ycombinator.com/item?id=33223222It's sad and entirely our fault. We didn't fail but we did lose our way. Here's how I see it:1. Lost our way on recommendations. When I showed up the company was convinced that engagement equals quality. That's not true and it gets even more pronounced if you pay people to game your recommendation system. I think we were boosting articles that made people think we were a site for clickbait. The canonical example for HN is "Why NodeJS is dead" by a new programmer with zero experience or context. Readers noticed this, but worse, so did authors. And so we lost the incentive for a lot of the best and most interesting authors to bother because they were getting swamped by content-mill type authors. As of December, about 30% of our recommendations are generated by a new system that is picking much higher quality articles that have been vetted for substance over clickbait. This is getting a lot better, rapidly.2. Got lost thinking about the creator economy, when we should have kept thinking about doers. Distribution was our winning value proposition (on top of simple free tools). We were built to find and boost individual articles and that meant that anyone with something great to say had a chance to get their story boosted, often by a lot. This is my original background in publishing: working at O'Reilly helping them publish programming books that were written by programmers. For a lot of topics, personal experience trumps everything. Not to knock creators, but by definition full time content creation gets in the way of having personal experiences that are worth writing about. We are partly through fixing this and #1.Those are the two most obvious ones. But then there's a longer list. We competed with our platform publishers by starting our own in house publications. Those are shut down now. We started but didn't finish a number of redesigns and so the tools didn't get better for a couple of years. We're past that now and are putting out table stakes features again and some innovations too.What I told our investors was that there was a huge pile of shit to dig out of, but that it would be worthwhile eventually. And I still believe both that there is a lot more to do and also that it'll be worthwhile.