A deportation at the UK border
Unfortunately, like other countries, the UK's Border Force[1] clearly has an above-average share of incompetents and bullies. If you give such people any power whatsoever, they will abuse it. Sadly, that's what happened here.The real problem is that there is no accountability in these organisations. Even if a complaint by Rachel triggered an investigation, the culture in organisations like this is to protect their own. The worst that is likely to happen is that those responsible would be given "words of advice", which is more like a pat on the back than a slap on the wrist.1: Incidentally, the Border Force is part of the Home Office, which is led by Theresa May, who is behind the push for 1984-style mass surveillance of the UK population.