Letters about Soap (1997)
Part of me thinks this was faked/exaggerated at the time, except...Once on Amazon, I ordered an open tent.  Basically, it is just an aluminum frame, 12 feet×12, 8 feet high, with canvas, to keep the sun off when presenting things at outdoor events.The one I received took 5 weeks to arrive, and was supposed to be new. 
But it was used, with scruff marks on the posts.  I sent pics, and said "Hey, this is supposed to be new!  What gives!!"An immediate "Sorry" with a "We have shipped a replacement." was the response.  Really, all I wanted was a discount, mostly to compensate me for the paint I needed to buy.But OK, I said thanks.  And waited.8 weeks later, I again contacted them.  "Where is my replacement?  Do you have a tracking number?  It has not arrived yet."Another immediate response, "We have shipped you a replacement..."Whatever, I think.  Scam, I think.1 week later, it arrives.  I notice the ship date, and realise it was the original replacement.Worried, I contact them, and explain that the first replacement had arrived, all is good, it was just late, can they cancel the replacement's replacement?I received a response "We have shipped a replacement."And yes, I now have 4 of the things.  I did not try to contact them again, for fear of ending up with more.They got 5 stars though.