Passenger Uses AirTags, Discovers Airline Donated Their Bags to Charity
The more I read and hear about luggage handling (this article, lost luggage last summer, cbikes are often damaged in planes...), and after unsatisfying experiences (waiting for hours to check in or to claim bags), I'm more willing to take the train than the plane !In Europe, you show up into a train station, handle your bikes or precious bag yourself, get in your train, and step out to leave the station immediately.To anyone in the airline industry : the bad user experience with bags doesn't encourage me to carry bags in the cabin. It makes me get buses or trains whenever I have stuff with me.This should be a reminder that _users_ know best, not management. They have _needs_ not because they're picky, and won't adapt to your service. They will get an service to match their needs.I feel like airlines don't want you to check in bags because they say it's premium, and _good_ passengers don't need them. Well, if your feature is 'premium', you don't develop it it to offer a satisfying user experience.Bags should be on the MVP. You want bags and to get them bag, not just money.
Or users move on to others company products.