Twilio blocked our account and with it hundreds of our customers [resolved]
Sorry to hear. Twilio has changed since its early days. Last month, our bill went from $20 per month to $16,000. The reason: fraudsters use Twilio to setup premium numbers, then use Twilio customers (like us) to send OTPs to those numbers using bots. The result is us out of pocket, fraudsters and Twilio making money.Twilio is also the only Pay as you Go SaaS vendor that doesn’t have spend limits on accounts and advises customers to implement their own any fraud measures themselves.While this was going on, we got an email from their sales rep, congratulating us for increasing our spend by more than 8000% and wanted to have a chat. So I guess they do have the systems to monitor unusual patterns, they just turn a blind eye.You’d never know, someone in Twilio might even be selling customer lists on the black market to the fraudsters so they know who to target.