JPMorgan hit with $200M in fines for letting employees use WhatsApp
No doubt widespread and certainly not a good idea for oversight, however, the insinuation that all usage was due to employees wanting to avoid oversight isn't correct. Particularly during the pandemic, employees were forced into communicating using messaging software and many prefer to communicate using software with a good user experience.The messaging software used within banks (e.g. Symphony) is really awful and it is particularly bad when you're no longer able to speak to clients in person.They should improve the messaging software they use, on top of getting everybody to do the training for the 100th time, etc.