Amazon’s Ambition to Compete Directly with UPS and FedEx
They're pretty terrible at it. Whenever I get something shipped by amazon courier, I know it's down to about 50% chance of delivery. "Package was handed to a resident." Yeah, so where is it? "Ask a neighbor." Yeah, right, in a building with 100 residents I'm going to go door to door asking about my package. The "good" days are when they leave it on the sidewalk outside (in a city!) and I notice it's there before anybody else does.