A free shipping mystery
As an aside, I've been screwed several times by Prime's "guaranteed two-day" shipping. I had package which was very late December last year. When I went to the USPS tracking page to check the location, it turns out Amazon had requested the 8 day shipping option. After several angry calls I finally had the item cancelled and a new one on the way with Saturday shipping (the lower-tier rep said that it wasn't possible, so I elevated to the manager). Lo and behold, about a month later my original item showed up and I had to return it immediately. This was my worst experience, but not my first with late shipping. I've never had so much as a prime extension offered for my trouble.