What Great Listeners Actually Do
A huge fraction of what I do for a living is as a consultant or an interviewer. So I had better be an effective and in particular high-bandwidth listener.1. I absolutely provide feedback about what I think I heard. One common technique is versions of "I think I understood you to say X, Y and Z. But I have question A, and whatever you said that sounded vaguely like B flew totally over my head."That kind of thing boosts my understanding in a hurry. And the other party usually seems to appreciate it.2. It's a cliche' in consulting that whatever question the client asks isn't the question they should be asking, or the most important one that's on their mind. So you have to get somehow from the stated question to the real one. In some consulting relationships, that can take days or weeks, and you'll still have done a great job. But in others you need to do it pretty much on the spot, in the same part of the same conversation that the question was originally asked.3. If you feel you interrupted too much, then stop and invite the person to repeat themselves uninterrupted. I believe that I am usually forgiven when I do that.