Fundamentals of Incident Management
It's not inspiring to me with the 'cool tactical' framing this article attempts to convey.I've worked as an oncall for a fundamental backbone service of the internet in the past and paged into middle of the night outages. It's harrowing and exhausting. Cool names like 'incident commander' do not change this.We also had a "see ya in the morning" culture. Instead I'd be much more impressed to have a "see ya in the afternoon, get some sleep" culture.