This Is All Your App Is: A Collection Of Tiny Details
Hold on a second, Jeff!> Your software, your product, is nothing more than a collection of tiny details. If you don't obsess over all those details, if you think it's OK to concentrate on the "important" parts and continue to ignore the other umpteen dozen tiny little ways your product annoys the people who use it on a daily basis – you're not creating great software. Someone else is.I think the true moral of his story contradicts his conclusion.He and his wife had a problem: They didn't like manually feeding their cats. So they bought a couple of automatic cat feeders and enjoyed owning them—despite several small, annoying flaws. In fact, he and his wife dutifully employed those feeders for five years until he noticed (and purchased) the company's newer, improved version!I liked the essay, but I suppose Jeff and I disagree on what the story teaches us.This story is about a company that identified a pain point (manually feeding cats is annoying) and created a product that alleviated the pain (an automatic cat feeder) despite several flaws (a bad color, an annoying button guard, and a difficult to clean food bowl, to name a few). Over time, the company resolved those flaws, but they didn't wait until all of the flaws were resolved before initially shipping their product. Instead, they shipped a useful, albeit imperfect product, and earned themselves at least two repeat customers.