Everyone should read support emails
This is why we regularly take developers to customers. It is eye-opening to see on-site that your mobile app with tiny but well-designed buttons doesn't work for registering container positions when the user is in a shaky 90 metric tons weighing machine, handling 30 metric ton containers.We write software for container terminal and other logistical actors, and seeing the software being used by real users is so incredibly important when designing new screens and workflows, it's baffling to me that developers aren't taken on-site more often.