Natural language is the lazy user interface
If my years as a product manager taught me anything, it’s that users absolutely do not know what they want in the moment.With enough time exploring the problem space, it becomes easier to tease out the real needs of the user. But this doesn’t happen overnight.Asking a user to interact with one of these chat interfaces is like asking them what they want - every time they use the software.This cognitive load would make me personally seek alternative tools.