TIFU by using Stripe as a payment processor for my small business
(I work for Stripe, and since many of my colleagues are currently sleeping, taking the liberty of saying this on their behalf.)We are looking into things.As someone who ran businesses for a long time myself, it would be very alarming to me if customers felt they were being ignored while repeatedly talking to people who work for us. If that ever happens, please bring in literally anyone at Stripe, inclusive of other Patrick. Our email addresses are often available through a quick search of HN; mine is (predictably) patio11@stripe.com if you need it.We don't comment publicly on individual customers. This is an important part of customer privacy and we're serious about it.Sometimes situations which result in external complaints are the result of a process failure, and in those cases we try to fix the instant case and improve processes in the future.Sometimes they are the result of a process operating correctly but coming to a result which someone did not enjoy. The record available to the process is often more detailed than the record available to the public Internet, and may include extremely relevant context.