Is this what enterprise means?
This sounds like a less funny version of the time I ordered a couch off Amazon.I ordered 1 couch, I paid for 1 couch, I was delivered 1 couch. I was delivered 1 more couch a week later.  I called to explain the error and they came and took 1 couch. I received notice that I needed to schedule delivery of 1 couch.  I called and got the delivery of 1 couch cancelled. I received notice of a refund for 1 couch.  I called to explain that I needed to pay for 1 couch. I authorized Amazon to charge me again for my 1 couch I was sitting on.Each time I spoke to Amazon I was given a $75 credit. I still have never been charged for my 1 couch.