How Your Returns Are Used Against You at Best Buy, Other Retailers
I frequently shop at Home Depot. Last year I was remodeling my bathroom and I had some extra parts (unused) and I went to return them. I was mistakenly flagged by Retail Equation and several of the things I was returning were denied. It was extremely frustrating as I had bought thousands of dollars of merchandise and was literally trying to return less than $40 of stuff.I asked to talk to the store manager, she said there was nothing she could do. To me, the real problem with these systems is that relying on them too much removes the ability for people to provide good customer service.Fortunately for me, I don't give up so easily. I guessed the email address of the CEO of Home Depot and wrote him. The next day the VP of Loss Prevention called me and then called the store. They let me return my merchandise the next time I tried. ;)