Why Mailchimp is no longer in the Shopify App Store
We run Shopify across a plurality of domains.
Over the last 12 months, especially with the release of "Shopify Payments" (Stripe Connect) - they have become a lot more opaque, greedy and dangerous for merchants.Anecdota:
- Their "Shopify Payments" onboarding is highly shady. They onboard you _without_ performing KYC. Once you are committed to the platform, they perform KYC. They refuse to perform KYC before moving to their platform.- Once you commit, you can't go back to Stripe - they remove Stripe from the list of providers. In the past, support would reenable it upon request. Now they refuse.- We have a high volume site that migrated to Shopify Payments, after 4 years of Stripe without issue. Two weeks later, they sent an email stating we were not eligible Shopify Payments, refused to let us return to Stripe (would not reactivate it), and held the money collected for three months.- On another store, a competitor issued a trademark infringement email. Shopify pulled all products immediately, without communication - and refused to reinstate, despite letters from our legal team showing proof of capitulation from the accusatory party.The _platform_ is great. It out performs Magento, Presta, WooCommerce, BigCommerce, etc etc with its interface, product management, raw performance and core feature set.However, it is most definitely the PayPal of the eCommerce world: they can, have, and will happily kill accounts and clients based on their whims.