Investigate switching away from GitHub
Seems like the issue is... issues. Some projects get so popular that it's a full time job just to respond to issues that lack information.I've been in software for a long time. There's no tool that solves this problem. People who don't know your software don't know how to report issues. They don't know the keywords or nomenclature to search for pre-existing error messages either.Switching to another tool won't solve this problem they're having. Typical engineers - they think issue templates will help. No. I'll just fill in whatever gets me past the validation cos I'm frustrated.This might be unpopular, but you're under no obligation to answer those issues or even have a public issue tracker at all. Turn the issue tracker off if it's frustrating, and use a private issue tracker for the core team. Or find some students that want to break into open source and have them be 1st level triage for your issues. It's a people problem, not a technology problem.Too many developers forget that software development, even open-source, is 20% code and 80% people. Documentation and support are a huge part of software. And software only goes so far to solving that in my experience.