Netflix CEO may have missed the real reason why US subscriber numbers plunged
I think Netflix has lost touch with their consumer base, with most changes such as removal of the rating system being universally criticized. I cancelled my subscription recently as I realized that while Netflix has a lot of shows, there is a dearth of quality content and the search function is not useful. With shows like Friends and Office leaving, there is not much to draw people who like leaving it on in the background.  Also, the auto-playing of trailers at full volume is super-annoying.