We’re sorry, and we’re not rolling out the fees change
I wonder if this came out of the SF/Bay Area style growth after taking on investment? I haven't heard if they've been hiring a ton lately but I saw this happen with SurveyMonkey when we went from 100 employees to 1500.The first 100 understood EVERYTHING about our customers and the product.  Something got lost in translation when we grew to 1500 in a few years.I wonder if they have scaled out to the point where they are hiring people who don't quite understand the product but are just a butt in a seat?