Apple Designer Jonathan Ive Talks About Steve Jobs and New Products
Sooooooooo..."We’re surrounded by anonymous, poorly made objects. It’s tempting to think it’s because the people who use them don’t care — just like the people who make them."I am certainly a big believer in "giving a damn" about design and code. I completely believe that people "feel" the care that went into a product. I myself have agonized over a detail without any direct evidence that anyone, anywhere, would ever notice or care.But I'm not sure this type of dismissive talk is the right way to relay the message. There are objects that are intended to fulfill specific requirements and budgets. Apple has the luxury of selling high-end products to people, like me, who are lucky enough to afford (unsubsidized) $600 phones. We take it for granted, but that's not the norm for a bunch of great people.There's an office chair at Staples that is uglier than the chair I sit in. The materials simply don't compare. But then neither would the price. There are people who just need a damn chair, and don't have a bunch of money to afford a "non-anonymous" chair designed by somebody who "cared." In fact, to the contrary, I'm certain the designer of the cheap chair appreciates his or her job, is trying to provide for a family, and would care not to lose their job.Elon Musk made a similar comment. He said the actual cost to the manufacturer of a car in terms of product design is negligible. You could design the most beautiful car in the world without dramatically changing the sticker price for the finished product. So maybe Kia should go for it: spend millions of dollars per year and put together the best design shop the industry has ever known! Design an incredible new studio for them to work in. Give them the best tools. A completely new prototyping facility to print their designs. Hire color consultants to get the paint just right.And then tell them they can only use the materials and manufacturing process of today's $12,000 car, and somehow ensure the incredible demand for the most beautiful car ever conceived did not impact the price in any way.Is it any wonder Tesla, despite Musk's claims, is working his way from the top of the market, and not the bottom?Tim Cook said last year something similar with regard to Android tablets. He said those tablets are collecting dust (my cheap, $199 Nexus 7 is not). If a parent really cared about their children's education, they would opt for a more expensive iPad because it has better children's apps (probably true right now).This is the same line of communication that Ive demonstrates here. To me, it's dismissive. I actually love my little daughter a whole bunch. I'm crazy about her. I don't measure that love in dollars, and I actually think a cheaper, more durable Nexus 7 is the better option for her to play with right now.Apple's communications are borderline dismissive to people who are less fortunate and less lucky. I don't think that's intentional, because they are full of wonderful people, but I wish they would be more careful in their communication. Marketing should be optimistic and aspirational, not dismissive and elitist.