How do we collect, record and process your personal data?
The collection of personal data enables us to provide you with information, customized offers based on your interests and the best service possible. To be able to do this, we may ask for your personal data that can help us to compile a personalized offer and if you so wish a booking confirmation; we will then add your data to our system. We only collect data that we need to carry out an order or fulfil the precontractual offer. Furthermore, your data helps us to provide you with personalized exclusive offers according to your interests and to keep you updated about news for your future holiday. Of course, you can notify us at any time, easily and free of charge, if you do not want to receive any more product offers, news and special promotions. We will keep your data as long as it is necessary in relation to the purposes for which they are collected, and as long as we assume that you have no legitimate interest in any further notice or have not withdrawn your consent or objected to the data storage.
If you want to receive an offer, book a holiday, buy a voucher or subscribe to our newsletter, we will only collect and process data that are necessary for the purposes of the agreement or the precontractual information. These could be: first name, family name, post address, telephone number, e-mail address. We may also ask you for more personal information to find out what kind of holiday offers you could be interested in; however, this information is not necessary to book a holiday and you do not have to disclose it.
What rights do you have regarding the handling of your data?
You have the right to rectify your personal data: should you notice in our communication that we recorded false or incomplete data, please notify us and send us the correct data. You have the right of access, the right to rectification, to restriction of processing, to data portability and to object. Please notify us by e-mail or telephone if you want to exercise your rights. Please note that we are obligated to request a copy of your identification document to ensure that your request is legitimate.
Will we transfer your personal data, and if yes, to whom and why?
We hereby attest that we will not sell or otherwise transmit any personal data of our guests to third parties for marketing or other purposes. We do however work with third parties to ensure that you receive our product offers, our company information, reservations and/or orders. Third parties who exercise these services on our behalf are for example print shops and lettershops that ensure that the communication you wish to receive will reach you, as well as newsletter senders and contractors that entered a data processing agreement with us and must prove their high level of data protection. Placing links to other external websites on our hotel website does not encompass the transfer of personal data but only serves for the provision of further information. We do not accept responsibility for the content of other external websites. These may include links to sport partners, local recreational facilities, mountain railway companies, etc. Our guests may decide for themselves whether to click on the links or not. We are also happy to provide you with further information via telephone or e-mail.
We apply technical measures to enhance information security in data protection and to protect your data from loss, theft, unauthorized access, transfer and erasure. Where credit card data are entered, we make sure that SSL encryption is used. This ensures the protection of your personal credit card details when paying online.
We are happy that many job applicants send us their application documents by e-mail. We record the personal data of job applicants for the purpose of the recruitment process and the search for employees as well as to document the interest in an advertised position or a position that may be advertised in the future. We store the personal data of job applicants for 7 (seven) months.
If video recordings are made in the public areas of the hotel, we will set up appropriate signs to inform you about it. Video recordings will be stored for 72 hours and checked only by authorized personnel. Photo shootings: if photo shootings take place at our hotel, we will communicate this through the usual communication channels of our hotel. We will not put photos of guests on our website or social media channels without their explicit consent.
This website uses Google Analytics, a web analysis service by Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA ("Google"). We entered a data processing agreement with Google. Data transfer to the USA is subject to "Privacy Shields".
This website uses the feature "activation of IP anonymization". When browsing on servers within the European Union or in the European Economic Area, Google will delete the last digits of your IP address. Only in exceptional cases will your full IP address be transferred to one of Google's Servers in the USA and become anonymized there.
According to Google, they will use the collected data to evaluate the use of the website, to compile reports about activities on the website and to provide more services that relate to the use of the website and the world wide web.
Google may also transfer this information to third parties where applicable if a transfer is prescribed by law or if third parties process the data on Google's behalf.
Detailed information about how Google Analytics handles your personal data can be found in the data protection declaration by Google or Google Analytics.
Use of Google Maps: the services of the media owner use Google Maps to show maps and to create route maps. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. If users use the platform, a direct connection to Google's servers is established. Google therefore receives device-specific data, location data, IP address (log files) and cookie information. By using the platform, users consent to the transfer, collection, processing and the use of automatically collected data by Google.
This website uses Facebook Pixel, a web analysis service of Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland ("Facebook"). We have entered a contract with Facebook to process data. The data will be partially transferred to the USA. Transferral of the data to the USA is based on the regulations of "Privacy Shields".
According to Facebook, they will use the collected data to evaluate the use of the website, to compile reports about the website activities and to provide further services that relate to the use of the website and the world wide web.
Facebook may also transfer this information to third parties where applicable if a transfer is prescribed by law or if third parties process the data on Facebook's behalf.
For detailed information about the handling of user data by Facebook, please consult Facebook's data protection statement.
With our newsletter we would like to provide you with information about our company and share our offers with you. If you want to receive our newsletter, we need a valid e-mail address and information that lets us verify that you are the owner of said e-mail address or that its owner consents to receiving the newsletter. You can choose to give us further information about your interests or postal code. If this information is collected, it serves to send you targeted information. This data will only be used for sending the newsletter; it will not be transferred to third parties. If you subscribe to this newsletter, we will record your IP address and the date of subscription. Recording this data serves only as evidence if a third party abuses an e-mail address and subscribes to the newsletter without the owner's knowledge. You can withdraw your consent to our storage of your data and your e-mail address as well as to receiving our newsletter at any time. You can unsubscribe by clicking on a link in the newsletter itself, in your profile or by notifying us through our contacts.
By using our website and the therein placed offers, you consent to the recording, processing and use of your voluntarily provided data in compliance to this data protection statement.
You have the unreserved right to receive access to your personal data free of charge, as well as the right to erasure or the right to block invalid data or the right to rectify untrue data. Upon request, we will be happy to notify you in hard copy if and what type of your personal data we store. We will do our best to take appropriate measures to update or rectify your personal data on short notice. Please consult our hotel management directly. in such cases.