• You must be at least 18 years of age or older to order tobacco products from Cigarettes-Shop.US. By accepting these terms & conditions you are indicating you are of legal age to purchase cigarettes. To misrepresent your age is a felony charge. Those found falsifying their age will be prosecuted by the law.
III. Please check carefully your SHIPPING ADDRESS!
If the shipping address will be indicated incorrectly, you should wait while we can reship your order again. If you are a new customer and your order costs $300 or more, write us a confirmation email support@cigarettes-shop.us with your shipping address and order's information.
Cigarettes sold at Cigarettes-Shop.US are made in Europe, and correspond to European specification and quality, unless otherwise stated. 1 carton contains 200 cigarettes.
We deliver cigarettes only to: United States. The cigarettes are delivered by Registered Priority Airmail and need to be signed for upon arrival. We deliver only 3 cartons per parcel. If you order, for example 7 cartons of cigarettes, the order will be delivered separately 1+3+3 cartons. In the unlikely event that your goods are not received in good time, please email us at support@Cigarettes-Shop.US quoting your order number. If you are not able to quote the order number, please provide your name, the delivery address and the approximate date of your order. We will attempt to track the order but should we be unable to do this, we will replace the goods free of charge.
In case of need to cancel an order, you are able to do that within 12 hours after payment completion. You must send an email to support@Cigarettes-Shop.US requiring your order cancellation & containing order #, your name, shipping address. Otherwise your order will be fulfilled & charged respectively.
All personal information in the Cigarettes-Shop.US web site will be treated according to European legislation. The data of customers Cigarettes-Shop.US web site, cannot be disclosed even upon an official request submitted by the authorities of foreign countries.
We want you to be totally satisfied with anything you order from us. Inspect your purchase immediately upon receipt. If you are not satisfied with the condition of the products, or the products are faulty or incorrect, let us know and we will give you return instructions. Then, return the unused merchandise within 10 days of receipt and we will exchange the merchandise or refund your credit card. The Customer will be responsible for arranging return transportation, and postage costs thus incurred will be on Customer's account without subsequent reimbursement. Cigarettes-Shop.US cannot be held responsible for variations in the quality of the products caused by or owing to the acts and or omissions of the manufacturer or manufacturing process.
• If you have not received your order within 30 days, it's declared as lost or stolen.
• Please, send an email to support@Cigarettes-Shop.US containing order #, your name, shipping address.
• Your claim must be approved by official post authority during 10 working days upon our requirement.
• When approval is completed you are guaranteed to receive your order according to the terms of delivery time.
• In the unlikely event that a faulty or incorrect order is received by the Customer, the Company will replace it immediately following our subsequent receipt of those goods.
• If this is impossible, we will make a full refund of the purchase price Such Goods must be returned to us within 10 days of represented receipt.
• The Customer will be responsible for arranging return transportation, and postage costs thus incurred will be on Customer's account without subsequent reimbursement.
• Should your goods be seized by Customs and Excise, we are unable to refund any money until the appeals procedures have been undertaken and confirmation of the outcome has been received within seven days of its conclusion in writing to the Company.
• In the unlikely event that goods are not subsequently returned to you by the Customs and Excise, and having complied with the Company's Terms and Conditions, we will replace your order FREE OF CHARGE.