Important: 247 Networks will never ask you for your password – if in doubt, please call our office at 604-592-2473 or 1-888-881-2473 to confirm legitimacy of the request from our System Analysts.
If you are a client who has an active support agreement with 247 Networks, you will have 24×7 access to our support team. (Overtime or After-Hour charges may apply).
You can e-mail us a support inquiry at service [at] 247networks.ca or call us directly at 1-888-881-2473 or 604-592-2473 to generate a support ticket. If you already have a support ticket number, you can reply directly to the ticket or call us for more information.
Do You Provide After-Hour Support?
Our office is closed after 5:00PM PST, Monday through Friday. We are also closed on weekends and Canadian statutory holidays. However, in case of emergencies, please call us at 1-888-881-2473 or 604-592-2473 and listen carefully to the prompts.
Following the instructions on the prompt for overtime approval and work will automatically alert our on-call System Analyst to respond to an emergency.
Can I View All Support Tickets?
You can do so through our sister company, Cloudgaroo Web Solutions.
For sales inquiries or general questions, please feel free to call us directly at 1.888.881.2473 or 604.592.2473.
Support tickets help us track and document work being performed. Call us to generate a support ticket for us to assist you.
For technical support and assistance, please call us at 1.888.881.2473 or 604.592.2473 and press 1 for technical support.
Our office hours are from Monday through Friday, from 7:30AM to 5:00PM PST excluding weekends and statutory holidays.