Customer Service Survey Time – One More Time! – thinkJar, the blog!
Customer Service Survey Time – One More Time!
That time you were waiting for all year is finally here!
The time to give me your opinions in exchange for an aggregate view of what's going on in Customer Service is here.
As a side item, 46% of people in America still use yellow pages to find business listings and 34% (kid you not) still use the phonebook to find telephone numbers for people (I am assuming it's so they can text them….).
How about learning that Customer Experience and Engagement are the most hoped for budgeted projects in Customer Service in 2016-2017 – but cloud, knowledge, employee empowerment, and analytics were the top four that got funded?
Or to know we finally (finally!) made it to mainstream adoption with Chat (more than 30% of adoption) and that IA (intelligent assistants) are around 10% adoption?
Nah, to learn the rest you will have to take the survey and read the results in August. Or come to my session in early October at Dreamforce to hear me present in a masterful way… OK, same as always… but had to try.
This year we are looking at adoption, usage, mobile customer service, future technologies, empowering agents, and more… much more!
Come on folks, entertainment like this does not come cheap (or free)… you have to take my survey in exchange.
Want more? How about if I bribe you? The first 200 people who take the survey (which should be within the first two weeks – starting today) will get a Starbucks or Dunkin' Donuts e-gift card worth $5.00 (just about a cup of coffee these days… whatever happened to the nickel cup???). Sorry, Peet's decided not to do e-gift cards (which goes with having crappy coffee and no hot food as top three worse decisions ever for a business). Just let me know at the end of the survey, will send the cards as the survey wraps up in mid- to late-July (depending on number of responses).
Ready? Set? Take the survey!