VPI prides itself in offering quality service and the highest quality of call recording and workforce optimization solutions available. See what some customers are saying about VPI's Products, Training and Service and Support. If you would like to send us your comments, please email us.
We switched to VPI and it has been a world of difference from our previous system. The VPI system can record both phone and radio traffic. We are currently on doing phone recording and we also have it tagging data from our CAD system so when we look at calls, we have the incident data from CAD right there with the recordings, all on one screen and use a web browser to access. It is very user friendly, and we have found to be very customizable for our different levels of users. We set up widget charts for quick previews of different call information on the dashboards. We also were able to set up business rules to automate tagging of recordings for the type of call, data the call includes, and also for evaluations. Their support has been excellent too.
VPI's Quality Assurance software gives us the ability to give direct feedback to our people and get them back on procedure quickly before they get way off base.
I love VPI's reporting…couldn't be happier with it! I'd recommend other PSAPs to not be afraid of the latest technology like VPI software. We really embrace it here and are glad to see what it can do for us.
From the time we implemented the VPI system, the efficiency of our evaluation process has doubled. I would recommend to other PSAPs to not be afraid to use the latest technology like VPI's software. I think a lot of people are afraid of new technology. We really embrace it here and are glad to see what it can do for us.
The system allows us to resolve content and accuracy issues promptly that we were unable to accomplish with our prior proprietary system.
Retrieval is fast, Records can be retrieved without knowing the exact time. We have 48 locations and are still purchasing more.
The system has enabled us to provide a critical service with ease and confidence.
We use VPI's real-time desktop tickers to involve agents and show them where they are in the process – it empowers them and helps instill pride in their work.
The VPI Quality software is my lifeline for performing my quality assurance evaluations for Law, EMS, Fire and 911. I was easily able to enter the forms our team had created into the VPI software. It has revolutionized our QA process. We no longer use paper forms.
I just wanted to say thank you and let you know that we have been 100% satisfied so far and are very happy we have VPI's recording product for our PSAP center. We have almost been trouble free and what has occurred has been VPI seeing problems before we do.
The playback system is quick and it's easy to query a call - which in law enforcement, time is of the essence. Making recordings onto disks and changing the DVDs are as simple as opening a door. I would like to commend all persons involved in the purchasing process to the ongoing technical support that we are receiving. VPI personnel are very courteous and helpful. We would recommend the VPI Digital Voice Logger to anyone.
The VPI system requires little intervention, and the media is much easier to manage. The system allows us to document and store radio and telephone calls with rapid retrieval. Also, we are very impressed by the potential for future software enhancements and upgrades with the VPI system. VPI's tech support is prompt and friendly, we are very happy!
We have been very impressed by the simplicity of finding past events for transcribing them to another media for court use and to document past communications, the excellent audio quality, its reliability and the fact that it does not require extensive intervention by personnel who oversee its operation.
The extreme ease in locating calls using the VPI system, as opposed to our previous recorder, has already saved us hours in researching calls. The local district attorneys and others who request records from us on a daily basis are very grateful for the speed with which we are able to respond to their requests. The VPI recording system has made my job and that of the other managers easier in researching complaints and other inquiries quickly. This is a great system. I have already recommended it to other agencies in our county.
VPI has provided us with the technology that will help us maintain a high degree of efficiency.
Thank you for your continued superlative service.
VPI has provided excellent service and has taken extra steps to insure the software meets our operational requirements, beyond what could reasonably be expected.
Your support team, as always, provided excellent service in resolving our problem. They definitely know the product and always seem to go the extra mile in helping us. Thank you!
Your support team is knowledgeable and speaks experience. A real asset to your business, you should be proud!
No other company has provided us with the same high level of customer service and technical expertise as VPI. VPI is a cost effective, flexible solution to our recording needs. We are most impressed by the Windows NT open architecture.