City parking garage located on 7th & Willamette (Free 1st hr, free on weekends). metered parking in front & behind our building - free after 6pm.
Purchases from our inventory may be returned or exchanged in new condition, within 30 days of the date of purchase.
Special Orders and Equipment: Eligible for return or exchange in new condition, within 2 weeks of the date of purchase for store credit only. *Custom order will incur a 20% restocking fee.
Sale Items & Personal Care: Non returnable. *Personal Care items are non returnable for the safety of our customers: lubricants, topical analgesics, ingestibles, dried herbs, bulk goods, heel lifts, brushes, pillows & braces.
Defective Items: Eligible for an exchange process within 30 days of the date of purchase: (1) we will first contact the manufacturer for a warranty exchange (2) If manufacturers warranty does not apply we will exchange for same item for the same or equal valued item from our inventory. (3) After thirty (30) days of the date of purchase, these items are no longer returnable and will require the customer contact the manufacturer directly. We will offer as much information regarding the manufacturer as we have at the time of request.
Return shipping fees are the responsibility of the customer. Please fill out the form to request a return authorization # and further instructions.
We currently accept orders for USA & Canada only. If you are interested in purchasing products and you reside outside of USA & Canada, please contact us to place your order.
When choosing a shipping method we consider the weight and size of the order placed.
Please fill out the short form below to submit a question, testimonial or comment.
To enter you must be at least 18yrs or older and have a ship to location within the USA.
Share a photo of your unique massage practice by tagging @urbantherapeutic with the hashtag #massagespace for the chance to win a $400 Massage Table Accessories Package!
Entries are judged on a mix of creativity & number of likes, so spread the word about your submission!
A jury of the Urban Therapeutic 5 member staff team will determine the final winner.
The winner will be contacted on/before Dec 31st and announced on Instagram on/before January 1st. The winner will have 7 days from the date of contact to reply and confirm the winnings. Otherwise it will move to the runner up.
Contest Ends @ 11:59pm December 24th.
This promotion is not endorsed or sponsored by an single brand; and is the sole promotion and right of Urban Therapeutic Equipment and Accessories, LLC.