The worst has happened. An outage has occurred and you feel like your Data Center Service Provider has failed you. It's quite possible that they have. To find out, you'll have to ask some tough questions. Data centers are complex facilities with sophisticated equipment, procedures and engineered componentry making up the heart their operations. Essentially, you want to know what happened to cause the service outage, the scale of incident, a matrix of impacted services and components, and why – and feel confident that it won't happen again. However, you'll need to put on your engineering cap to really get to the truth.