We require a minimum deposit to secure your booking(which will be explained in your confirmation). Payment can be made via cash or bank transfer and must be received within 5 days to secure your booking. Once your deposit is paid that amount will be deducted from your final payment. (When paying your deposit via bank transfer please ensure you use the reference giving or your payment may be lost.Please note. The deposit amount is per booking and not for each inflatable/equipment you book.
All payments are non-refundable however, they can be transferred if you wish to change your hire date or equipment with enough given notice. Once we have received your enquiry to book we will email a confirmation for you to pay your deposit, once we have received your deposit we will confirm receipt by email. If we DO NOT receive your deposit within 5 days, the equipment you wanted to book will become available for others.
If your booking is due to be outdoors and bad weather conditions occur on your hire day (heavy rain/high winds etc) we may need to cancel your booking due to health and safety risks, if this occurs then your deposit can be transferred to another date within 12 months of your hire date. Please contact us if you require further information.
The remaining balance is to be paid on the delivery or before the day of hire. We can accept bank transfers up to 24 hours prior to your hire. We do not accept cheques or cards on the day of the hire.If you wish to pay the remaining balance before your hire date this can be paid via bank transfer any time prior, you must make us aware of any payments. Please call or email us for more info.
Cancellations with more than 14 days of the hire date are offered to transfer their deposit within 12 months. Cancellations within 14 days of the hire date are subject to a 50% charge of the total hire price or £30 whichever is greater.
Cancellations within 5 days of the hire date are subject to a 100% charge of the total hire price or £30 whichever is greater.
Cancellations on the day or upon delivery will be subject to 100% charge of the total hire charge or £30 whichever is greater.
If you cancel within the time scales above, then your cancellation amount will include deposit amount paid.
On delivery, if the inflatable will not fit in the space provided the hirer will still be charged the total outstanding amount of the hire. We cannot be held responsible if the inflatable does not fit. Please note: It is the hirers responsibility to check the space required for their chosen inflatable and ensure there is enough space provided, this includes the ceiling height to the lowest part in indoor venues. All sizes are written on each inflatable description. Please contact us if you are unsure. If there is not adequate power available or within 30 metres of the inflatable, we will not be able to set up safely and the hirer will still be charged the full amount. If you require us to supply a generator on the day, there is a minimum £40 surcharge plus hire of the generator and any delivery costs if applicable. Please note: We do not carry more the 30 Metres of cable per inflatable and it might not be possible for us to supply a generator at short notice. The hirer will still be charged the full hire price.
Safety is our number one priority at all times. We reserve the right to refuse a hire for any reason if we feel health and safety law will be breached in any way. Our staff are fully trained in the safe use of inflatables and their say is final. Full payment will still be required by the hirer.
To safely secure a bouncy castle to a hard surface (concrete or tarmac) we use an anchor bolt system. This involves drilling a 10mm hole and inserting a bolt that is securely fastened to the inflatable which we remove when finished. Each hole is filled in using clear silicone upon request. We do not take any responsibility to damages that are caused by these bolts and have the right to refuse any surface which is not suitable for our anchorage systems. Patio slabs cannot be drilled in to but can be lifted (by the hirer) to use our peg system. There is an additional charge for anchoring inflatables on hard surface.
The inflatable shall be provided with an anchorage and/or ballast system and any necessary accessories enabling the inflatable to be securely fixed to the ground. Each inflatable shall have at least six anchorage points. The number of anchorage points shall be calculated in accordance with Annex A. They shall be distributed around the perimeter of the inflatable (see also 4.2.3) and shall be fitted with metal ends. The maximum wind-speed in which inflatables shall be used outdoors is 38 km/h (Force 5 on the Beaufort Scale); see Annex B. When used outdoors, the inflatable shall be secured to the ground, preferably with ground stakes where the ground is suitable. Each anchorage point on the inflatable and all of the components of the anchorage and/or ballast system, e.g. ropes, webbings, metal attachments, stakes, weights, shall withstand a force of 1 600 N. The direction of the exerted force shall be at an angle to the ground of 30° to 45°. Ground stakes shall incline+away from the direction of the exerted force. Ground stakes shall be a minimum of 380 mm in length and a minimum of 16 mm in diameter and their tops shall be rounded. The system shall expose no more than 25 mm of the stake above ground level (see Figure 3).When the inflatable is used indoors, the anchorage and/or ballast system should be used, when necessary, to maintain stability. There is no minimum requirement for force resistance indoors.