Which items of laundry can I give UrbanWashers to wash?
What are the pick up/delivery schedules of UrbanWashers ?
You may order our delivery/pick up monday to friday from 4pm to 10pm.
Why does UrbanWashers only pick up/delivery from 4pm ?
We treat your laundry in the morning and prefer to take your orders in the late afternoon and the evening when you are quietly at home. However, our facility is open to our walk-in customers from 11am to 2pm and from 3pm to 7pm.
How long will it take to receive my clean laundry?
Your clean laundry will be ready within 48h*. You can choose the delivery schedule for your laundry. If you are in a hurry, our express order offers you a delivery service in only 24h* !
Can I still use the services of UrbanWashers if I am not available during the hours of pick up/delivery ?
You need to sign up and create an account to take advantage of our services. Don't panic, it's totally free, fast, and without commitment.
Do I need to sign in to UrbanWashers to use its services ?
Is there an offer for businesses ?
How can I give clothes that I do not wear anymore to UrbanWashers and where do they go ?
UrbanWashers promotes solidarity. We offer a free pick of any clothes you want to donate alongside any order for cleaning. All clothes are directly redistributed to the Geneva Red Cross.
No ! At UrbanWashers you order what you want. You are free to order only a t-shirt if you wish !
Which fabrics can I give for individual treatment ?
We take care of delicates individually. These fabrics require special and individual treatment (silk, satin, angora, wool, cashmere, lace, leather, fur, etc.).
Can I order a cleaning by the item ?
Only delicates who require delicate treatment are accepted by the number of items. You can give your everyday clothes or a shirt by number of items, but these clothes will be calculated by the kilo ; besides, this means better prices for you ! We do not offer clothes by the item but there is no minimum order.
Can I calculate myself the final price of my order ?
You may calculate the final price of your order if you sort your laundry in advance and if you have a precision balance allowing you to calculate the exact weight of your laundry by the kilo (by separating laundry per kilo, shirts and delicates). We always calculate the weight of your laundry in our facility with professional weighing machines and communicate to you by email when we receive your order.
Does UrbanWashers take care of wedding gowns ?
Yes ! UrbanWashers has conceived a special program for wedding gowns. We'll determine a price with you depending on the complexity and materials of your dress. Please contact us for any further information.
Can I come and deposit and pick up my laundry myself ?
Yes ! Our facility welcomes you with pleasure from Monday to Friday from 11am to 2pm and from 3pm to 7pm. We are located at 18, Rue Goetz-Monin, 1205 Geneva (right next to the HUG hospital).
Can I order a pick up/delivery elsewhere than at home?
Of course ! UrbanWashers adapts to all your needs, whether you are home or in your office we pick up/deliver your order where you want.
Do I have to pay pick up and delivery?
The pick up/delivery service is free of charge with orders from 45 CHF ! And for small baskets of laundry, when below 45 CHF, the cost of pick up/delivery decreases according to the price of your order.
How fast can I expect delivery of my clean laundry ?
We provide a 48h* period to wash and iron your laundry for normal order. Past this time, you have 5 days* to order the delivery of your cleaned items. If you are in a hurry, our express order offers you a delivery service in only 24h* !
What will happen if I cannot be present during delivery ?
If you unfortunately cannot be present for the delivery and have not been able to notify us in advance, a fee may be charged. However, you may always authorize our delivery person to leave your clean laundry in front of your door or at the reception of your office (only applicable to online payments), no need to stress if you have an emergency.
Can I leave my laundry outside my door for pick up?
Yes ! You can safely leave your laundry by your door, or with your office reception with a mention of our name.
Can I modify my pick up and delivery schedule?
Yes, you can modify your pick up and delivery schedules until 3pm on the day of delivery.
When will i receive my clean laundry if i ordered a pick up on Friday evening ?
We provide a delivery service in 24h* or 48h* during business days. If you ordered on Friday, normal delivery will be on Tuesday and express order on Monday.
Does UrbanWashers deliver outside the city of Geneva ?
What is Wet Cleaning ?
Wet Cleaning is a modern and environmentally friendly technique to clean your laundry. Based on a humid cleaning process which respects all types of clothing and textiles, the Wet Cleaning process replaces the chemicals and solvents usually used by replacing them with environmentally friendly products and an advanced machine technology for a professional and delicate cleaning of all your textiles.
Does the Wet Cleaning process clean my laundry as well as a classic pressing would ?
Not only does Wet Cleaning wash your laundry better than classic programs, but it also has the merit of sustainably protecting and preserving textiles. By banning chemical solvent-based products, your laundry is preserved in delicacy.
Do I need to sort my laundry before giving it to UrbanWashers ?
No need to sort your laundry before giving it, our experts will take care of it on site.
Can I communicate specific information about my order to UrbanWashers ?
Yes of course! Before completing your order, a space is provided to communicate your special comments about your order to our laundry experts, for example to specify the nature of a stain or to give your washing preferences/recommendations for certain items, and this allows us to optimize our service.
Can I give my laundry for ironing only?
No, our service automatically includes the offer with washing and ironing.
Should I keep all the washing labels of my laundry ?
It's better ! However, if the washing labels have been removed, our experts will take care of determining the proper treatment for your clothing. If a serious doubt arises, we will not hesitate to call you, but we will not be liable for any problem with a cloth if there is no label.
Can I waterproof my clothes at UrbanWashers' ?
Of course ! We have a top range special waterproofing program totally protecting your clothes. It's the best known on the market right now !
Does UrbanWashers wash leather and fur ?
Yes ! UrbanWashers takes care of all your garments, leather and fur included. Our prices for fur depend on size. We also have to analyse the garment to confirm we can take care of it without running the risk of deteriorating it.
Can I pay my order in cash?
Do I need to pay online ?
No, you can pay our delivery person directly when receiving delivery of your clean laundry, however by credit card (Mastercard, Visa, Maestro, PostCard, AmericanExpress, etc.). You may also pay at our facility from 11am to 2pm and from 3pm to 7pm.
Can I ask for a 30 days payment ?
No, all payments are made no later than at reception of the order. We do not issue any invoices.
For business customers, please contact us for further information about our special business services.
Is my online payment secure ?
Your online payments are completely secure on our site. We work with SIXPayment Services, one of the most respected banking transaction processors in Switzerland and Europe.
If I pay online, when is my account debited ?
If you pay online, your account is automatically debited once your laundry is sorted and weighed by our experts in our facility. We charge your account when we are sure of the final amount of your order.