At INFINAIR we are constantly looking for new ways to enhance our performance and add value for our customers. Responding positively and promptly to customers' needs is the key to our reputation as an industry leader, and helps set us apart from our competitors.
We actively seek feedback on all aspects of our service through regular customer surveys and view concerns and complaints as an opportunity to learn and improve with the aim of enhancing customer service and satisfaction.
At InFINAIR, we take every customer seriously. We are strived to assist our customers the best way we could and take their feedbacks seriously.
-- Speedy access to dedicated customer service teams via direct dial or email.
-- Friendly and helpful staff are trained to provide customers with unrivalled design, application and maintenance advice, and are available during office hours – from 8.30am – 5.30pm (GMT+8).
-- All purchase orders of products and components are recorded and kept for years.
-- We are continually reviewing ways in which to ask our customers what they think of our service and what we could do to make things even better.