Our client is looking for an operational head who leads from the front: understands field service - the team, the customers, the logistics - excellent organiser, sleeves rolled up - sets the standard and sees it through.
Manage & develop the field service team as well as the back- office: technically (they're the only team of EngTechs in their industry) but, critically, as all-round business ambassadorsAlongside the Business Improvement Team, harness systems and tech to facilitate and speed up processes (cutting edge AR is part of our 2018 agenda)Manage procurement - from vans to van stocks & the logistics of matching parts/tech/customerSupport the international growth of the business - the standards they develop here are, with local tailoring, what they look to apply in new territories.
How will performance of the Head of Operations be judged?
There are no silver bullets or magic wands in this business; they succeed by working hard at all aspects of the business- they just don't like weak points. Thankfully the industry is complex enough that this is a real challenge - if it wasn't, everybody would be doing it and how would you stand out. And they stand out: for what they believe in and for what they do rather than lots of talk. If you've an appetite for work, the wherewithal to process it, the ambition to create something exceptional alongside a team of like-minded people, they would very much like to meet you.
What's on offer in becoming the Head of Operations?
No hiding places, no CYA, no BS, no egos, no politics, relentlessly positive - resilience essential.
If you feel that you meet the above criteria of this Head of Operations role then please apply now!