1Source
Service Desk Technician I (19-062)
Security Clearance Eligibility: Top Secret security clearance or DOE "Q" clearance is required
1 Source is looking for a Service Desk Technician I to work collaboratively with other contractors and federal staff at the Department of Energy (DOE) to review computer systems in terms of machine capabilities and man-machine interfaces, and prepares reports and studies concerning hardware/software for systems and applications. Other duties and responsibilities include, but are not limited to:
Prepares functional requirements and specifications for hardware/software acquisitions
Ensures that problems have been properly identified and solutions will satisfy the user's requirements
Works under general supervision
May perform other duties as assigned
Education and Years of Experience:
Bachelor's degree in related field is strongly preferred
Support multiple classified and unclassified network supporting 4000 users with an average of 1000 tickets per month broken down as follows:
General Desktop Support: 40%
General Email Support: 15%
Entrust Application: 10%
General Unified Communications: 10%
General Account Management: 10%
Remaining/Others: 15%
In support of these users:
Provide Tier 1 and Tier 2 Help Desk support to user community (phone, email or drive-by)
Follow established processes, using Active Directory to reset user passwords, create/delete user accounts and assign account privileges
Utilize remote access tools such as DameWare, Skype for Business to resolve issues
Utilize TicketWeb (SolarWinds) to log tickets
Document and update known fixes for future reference in knowledge base
Clearance Requirements:
Top Secret security clearance or DOE "Q" clearance is required
1 Source in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status.
1 Source is an Equal Opportunity Employer and strives for diversity. Careers with 1 Source feature excellent growth, very competitive health and welfare benefits, and 401(k) program with a Company match.
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