What is Mediation? “Mediation is a transformative pathway where more than just agreements are possible.” (Carolyn Manning) The aim of mediation is to open up communication channels between participants. This creates an opportunity, for the parties to discuss their concerns and issues with each other and engage in shared problem solving which can result in a new understanding and/or agreement. The mediator manages this process and provides a supportive environment where the voices of all parties are heard. The mediator will ensure that the discussion is balanced and fair. Mediation does not result in winners and losers but addresses the underlying need and concerns of the parties. It is important to understand that mediation is a confidential, voluntary process that relies on the willingness of both parties to fully participate. The mediator will not make decisions about how the dispute is resolved. This will be decided by the people involved in the mediation. Mediation is not about forcing an outcome, assigning blame, giving advice or fact finding.