human
I really wanted to write a positive review, because our first experience at this restaurant was outstanding. Our second experience was underwhelming, and now our third experience was outright disappointing. While the waitress was pleasant, the runners had zero personality and were rude at times. As the runners brought each course to the table, they failed to bring us utensils each time, and we had to ask three separate staff members for utensils. It was a similar experience with our beverages; the runner brought me an iced tea and I asked him for sweetener. We had to ask two other staff members before sweetener was brought to the table. The Oysters Rockefeller were not presented at the correct temperature, and the cheese had already congealed when the plate was brought to our table. The Oysters Rockefeller also had too much pesto, which overwhelmed the dish. The Caesar Salad was soaked in dressing, and the lettuce was wilty. The steaks were undercooked, but by this point in the meal, we were too frustrated and exhausted to return the steak and prolong our stay at the restaurant further. The dessert offerings were basic, but the waitress kindly offered us a complimentary dessert because she could see that we had a frustrating experience. She brought us the bread pudding, which was dry, stale, and tasteless. Essentially, the view is the only reason to dine at the Grand View.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'The waitress was pleasant', 'sentiment': 'positive'}, {'Extracted Segment': 'the runners had zero personality and were rude at times', 'sentiment': 'negative'}, {'Extracted Segment': 'We had to ask three separate staff members for utensils', 'sentiment': 'negative'}, {'Extracted Segment': 'We had to ask two other staff members before sweetener was brought to the table', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'The Oysters Rockefeller were not presented at the correct temperature, and the cheese had already congealed when the plate was brought to our table', 'sentiment': 'negative'}, {'Extracted Segment': 'The Oysters Rockefeller also had too much pesto, which overwhelmed the dish', 'sentiment': 'negative'}, {'Extracted Segment': 'The Caesar Salad was soaked in dressing, and the lettuce was wilty', 'sentiment': 'negative'}, {'Extracted Segment': 'The steaks were undercooked', 'sentiment': 'negative'}], 'Price and Value for Money': [], 'Ambience': [], 'Other': [{'Extracted Segment': 'The view is the only reason to dine at the Grand View', 'sentiment': 'neutral'}, {'Extracted Segment': 'She brought us the bread pudding, which was dry, stale, and tasteless', 'sentiment': 'negative'}]}}