human
We visited for a celebration on 7/11 for a 5:45 PM res. for 2. There was an accident on 85, so I called at 5:25 to let them know we were hoping to arrive at 6 PM due to traffic. The hostess said that it was not a problem at all & that they would not give our table away. We arrived at the hostess stand at 6:04 PM to find the restaurant not very busy, & the computer screen with a LOT of blocked availability. The hostess started to grab our menus for our normal table, but the manager came over and told her no. He looked at us & said "Since you're late, we gave your table away & you'll have to sit outside." I explained, & he refused to listen/budge. TERRIBLE manager; we had to sit at a table on slanted ground uncomfortably.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'The hostess said that it was not a problem at all & that they would not give our table away.', 'sentiment': 'positive'}, {'Extracted Segment': 'The manager came over and told her no.', 'sentiment': 'negative'}, {'Extracted Segment': "He looked at us & said 'Since you're late, we gave your table away & you'll have to sit outside.'", 'sentiment': 'negative'}, {'Extracted Segment': 'I explained, & he refused to listen/budge.', 'sentiment': 'negative'}, {'Extracted Segment': 'TERRIBLE manager; we had to sit at a table on slanted ground uncomfortably.', 'sentiment': 'negative'}], 'Ambience': [], 'Other': [{'Extracted Segment': 'We visited for a celebration on 7/11 for a 5:45 PM res. for 2.', 'sentiment': 'neutral'}, {'Extracted Segment': 'There was an accident on 85, so I called at 5:25 to let them know we were hoping to arrive at 6 PM due to traffic.', 'sentiment': 'neutral'}, {'Extracted Segment': 'We arrived at the hostess stand at 6:04 PM to find the restaurant not very busy, & the computer screen with a LOT of blocked availability.', 'sentiment': 'positive'}]}}