human
So upset and frustrated with this restaurant. I called and emailed numerous times to try and find out the status of a gift card I purchased for an anniversary gift and no one even bothered to email me or call me back. They are 19 minutes away and the card should have been delivered in a timely manner. I was in desperate mode yesterday and called 4 times to try and get someone to help me and left messages 4 times and no one that could help me returned my call. I was told over and over that a manager would call me back in 10 minutes, that never happened. This is so rude and terrible customer service. This is not a place I want to do business with. I have called my credit card company to dispute the charges due to very poor customer service.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'This is so rude and terrible customer service.', 'sentiment': 'negative'}, {'Extracted Segment': 'I called and emailed numerous times to try and find out the status of a gift card I purchased for an anniversary gift and no one even bothered to email me or call me back.', 'sentiment': 'negative'}, {'Extracted Segment': 'I was in desperate mode yesterday and called 4 times to try and get someone to help me and left messages 4 times and no one that could help me returned my call.', 'sentiment': 'negative'}, {'Extracted Segment': 'I was told over and over that a manager would call me back in 10 minutes, that never happened.', 'sentiment': 'negative'}, {'Extracted Segment': 'I have called my credit card company to dispute the charges due to very poor customer service.', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': 'So upset and frustrated with this restaurant.', 'sentiment': 'negative'}, {'Extracted Segment': 'This is not a place I want to do business with.', 'sentiment': 'negative'}]}}