human
We arrived and they gave a long list of restrictions due to COVID-19 . They failed to mention that they charge 18% gratuity auto to your bill . We were not given a receipt so we didn't catch and we gave a good tip on top of bill . The food was ok but they need to be more upfront on pricing so check your bill !!
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'They failed to mention that they charge 18% gratuity auto to your bill', 'sentiment': 'negative'}, {'Extracted Segment': "We were not given a receipt so we didn't catch and we gave a good tip on top of bill", 'sentiment': 'neutral'}], 'Food Quality': [{'Extracted Segment': 'The food was ok', 'sentiment': 'neutral'}], 'Price and Value for Money': [{'Extracted Segment': 'They charge 18% gratuity auto to your bill, need to be more upfront on pricing so check your bill', 'sentiment': 'negative'}]}}