human
The hostesses (Lindsey, Samantha and one other one that we didnÃ¢ÂÂt catch the name of) were very rude and unprofessional. We walked in at 7:40pm and had reservations for 8pm but were not seated until close to 9pm. They had overlooked our reservation and had seated others that had reservations later than ours and when this was brought up to their attention there seemed to be no sense of accountability or ramification. We were just brushed off and told that we will be seated when they have a free table! The manager was supposed to come by and talk to us and that didnÃ¢ÂÂt happen either. So all in all very poor service, food has gotten worse over the years, I guess it's about making money now and not providing great service and good food.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "The hostesses (Lindsey, Samantha and one other one that we didn't catch the name of) were very rude and unprofessional.", 'sentiment': 'negative'}, {'Extracted Segment': 'They had overlooked our reservation and had seated others that had reservations later than ours and when this was brought up to their attention there seemed to be no sense of accountability or ramification.', 'sentiment': 'negative'}, {'Extracted Segment': 'We were just brushed off and told that we will be seated when they have a free table!', 'sentiment': 'negative'}, {'Extracted Segment': "The manager was supposed to come by and talk to us and that didn't happen either.", 'sentiment': 'negative'}, {'Extracted Segment': 'We walked in at 7:40pm and had reservations for 8pm but were not seated until close to 9pm.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'food has gotten worse over the years', 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': "I guess it's about making money now and not providing great service and good food.", 'sentiment': 'negative'}]}}