human
Spent an evening at Grandview this last Saturday night. Unfortunately it was a terrible experience. We were a party of 4 and arrived on time. Our service was terrible, drink orders messed up, food arrived with no silverware, server nowhere to be found, unfriendly and not worth the drive. We drove up for the view but a large plastic wind curtain obscured the view. The table was not sturdy and it was on a slant. This is not a high-end restaurant. Let me be clear they are way overpriced for what you receive. We received the check and it had $200 dollars in charges that were not ours. We spoke with the manager and he updated the check. He apologized for the terrible service but never followed up. He promised to return to our table and give us his card but that was never done. It was a laughable experience as the staff could not get anything right. I do not recommend this restaurant period. Save your time and money.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'Our service was terrible, drink orders messed up, food arrived with no silverware, server nowhere to be found, unfriendly and not worth the drive.', 'sentiment': 'negative'}, {'Extracted Segment': 'We spoke with the manager and he updated the check. He apologized for the terrible service but never followed up.', 'sentiment': 'negative'}, {'Extracted Segment': 'He promised to return to our table and give us his card but that was never done.', 'sentiment': 'negative'}, {'Extracted Segment': 'It was a laughable experience as the staff could not get anything right.', 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': 'Let me be clear they are way overpriced for what you receive.', 'sentiment': 'negative'}, {'Extracted Segment': 'We received the check and it had $200 dollars in charges that were not ours.', 'sentiment': 'negative'}], 'Ambience': [{'Extracted Segment': 'We drove up for the view but a large plastic wind curtain obscured the view.', 'sentiment': 'negative'}, {'Extracted Segment': 'The table was not sturdy and it was on a slant.', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': 'Spent an evening at Grandview this last Saturday night.', 'sentiment': 'neutral'}, {'Extracted Segment': 'This is not a high-end restaurant.', 'sentiment': 'negative'}, {'Extracted Segment': 'I do not recommend this restaurant period. Save your time and money.', 'sentiment': 'negative'}]}}