human
Went here this past weekend. Arrived 5min prior to reservation time (8:10pm). Was seated promptly. Server offered to snap some pics as the sun was setting (plus in my book). Such a beautiful view, however the experience was NOT good. Our table was wobbly af. Advised the waitress and she had another server place several wedges to level it out, well that had to be done 3 different times. We were served our appetizer which came out in a reasonable amount of time. Had one round of drinks. After over an HOUR, I noticed other tables that had arrived passed us were receiving their food. I am sure the staff noticed this as well, not to mention the waitress also confirmed she kept wondering why our food hadn't been served. The manager comes out, advises us they had a "glitch" in their system while our order was keyed in, WOW AN HOUR THO? And questionable that it was just OUR order when the glitch occurred? Anyhow he offered to give us a round of drinks and free dessert. Which somewhat made up for the terrible experience. The food finally came out, now idk if the taste was not on par because they were rushing to get the order out and close up or because we were utterly disappointed at this point? Could be a combination of both. I've been to Grand View a few times before and never had this experience!! SUPER disappointed since we were celebrating an anniversary. Definitely not the kind of service you expect from a "top notch" establishment. We were better off at Morton's, or even Alexander's but The VIEW is what gave this place a bump in ratings to 3 stars from this experience. The view is really beautiful!
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "SUPER disappointed since we were celebrating an anniversary. Definitely not the kind of service you expect from a 'top notch' establishment.", 'sentiment': 'negative'}, {'Extracted Segment': 'Server offered to snap some pics as the sun was setting (plus in my book). ', 'sentiment': 'positive'}, {'Extracted Segment': 'Advised the waitress and she had another server place several wedges to level it out, well that had to be done 3 different times.', 'sentiment': 'negative'}, {'Extracted Segment': "Waitress also confirmed she kept wondering why our food hadn't been served.", 'sentiment': 'negative'}, {'Extracted Segment': 'After over an HOUR, I noticed other tables that had arrived passed us were receiving their food.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'Had one round of drinks.', 'sentiment': 'neutral'}, {'Extracted Segment': 'The food finally came out... Could be a combination of both [taste not being on par and rushing to get the order out].', 'sentiment': 'negative'}], 'Price and Value for Money': [], 'Ambience': [{'Extracted Segment': 'Such a beautiful view', 'sentiment': 'positive'}, {'Extracted Segment': 'The VIEW is what gave this place a bump in ratings to 3 stars from this experience.', 'sentiment': 'neutral'}], 'Other': [{'Extracted Segment': "We were better off at Morton's, or even Alexander's...", 'sentiment': 'negative'}]}}