human
Normally I have great experiences with the service until recently. The coffee was burnt, they brought a new one and it was still burnt. Usually for the chocolate pot, we get a lot of dippings, but the server was really stingy with the items. I like the food, but seems like training for new employees lacks what it used to be. Even when I wrote a complaint to the restuarant, the person did not even try to apologize for the situation or anything. I have had way better experience at this restuarant before.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'Normally I have great experiences with the service until recently.', 'sentiment': 'positive'}, {'Extracted Segment': 'Even when I wrote a complaint to the restuarant, the person did not even try to apologize for the situation or anything.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'The coffee was burnt, they brought a new one and it was still burnt.', 'sentiment': 'negative'}, {'Extracted Segment': 'Usually for the chocolate pot, we get a lot of dippings, but the server was really stingy with the items.', 'sentiment': 'negative'}, {'Extracted Segment': 'I like the food, but seems like training for new employees lacks what it used to be.', 'sentiment': 'neutral'}], 'Price and Value for Money': [], 'Ambience': [], 'Other': []}}