human
I hate leaving bad reviews but want the owner to know how bad this was handled. You ruined our New Year's plans. We made a reservation for New Year's Eve 3 weeks before on the website, received a confirmation but the day before when I called to confirm, were told we HAD NO reservation because of a glitch where some accounts did not transfer over. No real apology or a way to make it right; just basically an FU so I asked to have a manager call us to see what we could do. In the meantime, I scrambled to make other plans. Finally, instead of apologizing for the screw up or doing anything realizing we made a non-refundable deposit at another restaurant, the manager didn't even offer to call us directly (went through the poor hostess) to say we could squeeze in at 8. Kind of stupid considering how much business we did for work and pleasure there. I realize this isn't fine dining like Manressa, Baume, etc but sheesh - at least try to pretend you want to make things right. And asking us to ask another restaurant to cancel at the last minute due to YOUR screw up? Classy 
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "We made a reservation for New Year's Eve 3 weeks before on the web site, received a confirmation but the day before when I called to confirm, were told we HAD NO reservation because of a glitch where some accounts did not transfer over.", 'sentiment': 'negative'}, {'Extracted Segment': 'No real apology or a way to make it right; just basically an FU so I asked to have a manager call us to see what we could do.', 'sentiment': 'negative'}, {'Extracted Segment': "Finally, instead of apologizing for the screw up or doing anything realizing we made a non-refundable deposit at another restaurant, the manager didn't even offer to call us directly (went through the poor hostess) to say we could squeeze in at 8.", 'sentiment': 'negative'}, {'Extracted Segment': 'asking us to ask another restaurant to cancel at the last minute due to YOUR screw up? Classy ', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': 'I hate leaving bad reviews but want the owner to know how bad this was handled.', 'sentiment': 'negative'}, {'Extracted Segment': 'In the meantime, I scrambled to make other plans.', 'sentiment': 'neutral'}, {'Extracted Segment': 'Kind of stupid considering how much business we did for work and pleasure there.', 'sentiment': 'negative'}, {'Extracted Segment': "I realize this isn't fine dining like Manressa, Baume, etc but sheesh - at least try to pretend you want to make things right.", 'sentiment': 'neutral'}]}}