human
I went to Flights with my family (a party of 5) and we all left the restaurant disappointed. The main reason being that our waitress Laura did not provide good customer service and did not mention the automatic 20% tip added onto parties of 5 or more until the very end of our dinner. The worst part is that four of us went to the restroom right before our departure and Laura only told one of us about the automatic 20% tip, so we didn't even hear it from her. I checked my bank account days later when the transaction posted and sure enough we were charged more than expected. I called Flights today twice, around 7pm and 8pm and no answer. I was hoping to speak with the manager but I guess they're too busy to answer the phone on a Wednesday evening.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'I went to Flights with my family (a party of 5) and we all left the restaurant disappointed.', 'sentiment': 'negative'}, {'Extracted Segment': 'The main reason being that our waitress Laura did not provide good customer service', 'sentiment': 'negative'}, {'Extracted Segment': 'The worst part is that four of us went to the restroom right before our departure and Laura only told one of us about the automatic 20% tip ', 'sentiment': 'negative'}, {'Extracted Segment': "so we didn't even hear it from her.", 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': 'did not mention the automatic 20% tip added onto parties of 5 or more until the very end of our dinner.', 'sentiment': 'negative'}, {'Extracted Segment': 'I checked my bank account days later when the transaction posted and sure enough we were charged more than expected.', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': "I called Flights today twice, around 7pm and 8pm and no answer. I was hoping to speak with the manager but I guess they're too busy to answer the phone on a Wednesday evening.", 'sentiment': 'negative'}]}}