human
I am upset that I choose the Grand View to come on a Friday night and for my special birthday. Service was amazing at first then slowly drifted once waiting an hour and a half for the food. When food came, everything was cold, Nothing was steaming. I brought my parents for this first time experience and never had this type of service previously when attending during the week. The server was not prompt and did not acknowledge the poor service. He claimed that the reason the food was taking so long was because the lobster, but even the lobster was frozen. We paid a very expensive meal, and for this price my family thought this would be a higher standard. The server said he comped a cheesecake but on the receipt it clearly says "Birthday discount", After our experience, I will have to think twice about coming back. To everyone that is wanting to come to this restaurant to enjoy the view, it is amazing but the food quality was disappointing. Think twice about attending during the weekend.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'Service was amazing at first then slowly drifted once waiting an hour and a half for the food.', 'sentiment': 'mixed'}, {'Extracted Segment': 'The server was not prompt and did not acknowledge the poor service.', 'sentiment': 'negative'}, {'Extracted Segment': 'He claimed that the reason the food was taking so long was because the lobster, but even the lobster was frozen.', 'sentiment': 'negative'}, {'Extracted Segment': "The server said he comped a cheesecake but on the receipt it clearly says 'Birthday discount',", 'sentiment': 'neutral'}], 'Food Quality': [{'Extracted Segment': 'When food came, everything was cold, Nothing was steaming.', 'sentiment': 'negative'}, {'Extracted Segment': 'the lobster was frozen.', 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': 'We paid a very expensive meal, and for this price my family thought this would be a higher standard.', 'sentiment': 'negative'}], 'Ambience': [{'Extracted Segment': 'To everyone that is wanting to come to this restaurant to enjoy the view, it is amazing but the food quality was disappointing.', 'sentiment': 'mixed'}], 'Other': [{'Extracted Segment': 'I brought my parents for this first time experience and never had this type of service previously when attending during the week.', 'sentiment': 'neutral'}, {'Extracted Segment': 'After our experience, I will have to think twice about coming back.', 'sentiment': 'negative'}, {'Extracted Segment': 'Think twice about attending during the weekend.', 'sentiment': 'negative'}]}}