human
I waited a while to see if I would hear from someone at the restaurant and never did, so here it goes. On Thursday June 16th four of us headed out to use our Le Freak voucher. The night started off great. We brought our own bottles of wine and ordered a couple of cocktails. As the chocolate fondue was coming out my husband felt a furry, four legged critter crawling up his leg. He grabbed it and tossed it under the table and jumped out of his seat. Everyone in the dining room saw it and we all sat stunned in silence. Then the kitchen staff came out with brooms trying to kill it while we ALL HAVE FOOD ON OUR PLATES. We yelled at the staff to just open the doors to try and let it out. As things started to calm down the manager came over and opened our last bottle of wine that we had brought. No apology or any type of compensation for the incident. They acted as if it never happened. Very disappointed in the way they handled the situation. Although we prepaid for our meal we still ended up with a $400 tab that included corkage and cocktails. No offer to cover any of that after the mouse incident. There are SO MANY BETTER alternatives for a nice dinner. Stay away from La Mouse Fondue.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'He grabbed it and tossed it under the table and jumped out of his seat. Everyone in the dining room saw it and we all sat stunned in silence.', 'sentiment': 'negative'}, {'Extracted Segment': 'Then the kitchen staff came out with brooms trying to kill it while we ALL HAVE FOOD ON OUR PLATES.', 'sentiment': 'negative'}, {'Extracted Segment': 'We yelled at the staff to just open the doors to try and let it out.', 'sentiment': 'negative'}, {'Extracted Segment': 'As things started to calm down the manager came over and opened our last bottle of wine that we had brought.', 'sentiment': 'neutral'}, {'Extracted Segment': 'No apology or any type of compensation for the incident. They acted as if it never happened.', 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': 'Although we prepaid for our meal we still ended up with a $400 tab that included corkage and cocktails.', 'sentiment': 'negative'}, {'Extracted Segment': 'No offer to cover any of that after the mouse incident.', 'sentiment': 'negative'}], 'Ambience': [{'Extracted Segment': 'As the chocolate fondue was coming out my husband felt a furry, four legged critter crawling up his leg.', 'sentiment': 'negative'}, {'Extracted Segment': 'Everyone in the dining room saw it and we all sat stunned in silence.', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': 'I waited a while to see if I would hear from someone at the restaurant and never did, so here it goes.', 'sentiment': 'neutral'}, {'Extracted Segment': 'Very disappointed in the way they handled the situation.', 'sentiment': 'negative'}, {'Extracted Segment': 'There are SO MANY BETTER alternatives for a nice dinner.', 'sentiment': 'negative'}, {'Extracted Segment': 'Stay away from La Mouse Fondue.', 'sentiment': 'negative'}]}}