human
This was one of the most disappointing places i have ever visited in Vegas. We were a group of 4 and had a reservation. Upon arrival the hostess was standing around with an unfriendly attitude and didn't even welcome us. She sat us down and did not explain how this button system worked. We checked out the menu and no one greeted us or asked us anything. We pressed that call button 4 times and no one ever showed up. 3 waiters and multiple other staff walked by our empty table. No one felt compelled to ask if we need help. And the place was basically empty at that time. So we decided to leave and let the hostess know. Even then she ignored us basically. We went across and had a great Italian dinner. Small update: today the owner Alexander reached out to me and apologized for the issues we had and offered help and asked what he could do to rectify this. I highly appreciated this gesture and the offer to make things right. Thank you Alexander.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'This was one of the most disappointing places i have ever visited in Vegas.', 'sentiment': 'negative'}, {'Extracted Segment': "Upon arrival the hostess was standing around with an unfriendly attitude and didn't even welcome us.", 'sentiment': 'negative'}, {'Extracted Segment': 'She sat us down and did not explain how this button system worked.', 'sentiment': 'negative'}, {'Extracted Segment': 'We checked out the menu and no one greeted us or asked us anything.', 'sentiment': 'negative'}, {'Extracted Segment': '3 waiters and multiple other staff walked by our empty table. No one felt compelled to ask if we need help.', 'sentiment': 'negative'}, {'Extracted Segment': 'Even then she ignored us basically.', 'sentiment': 'negative'}, {'Extracted Segment': 'Small update: today the owner Alexander reached out to me and apologized for the issues we had and offered help and asked what he could do to rectify this.', 'sentiment': 'positive'}], 'Food Quality': [{'Extracted Segment': 'We went across and had a great Italian dinner.', 'sentiment': 'positive'}, {'Extracted Segment': 'We pressed that call button 4 times and no one ever showed up.', 'sentiment': 'negative'}], 'Price and Value for Money': [], 'Ambience': [], 'Other': [{'Extracted Segment': 'We were a group of 4 and had a reservation.', 'sentiment': 'neutral'}, {'Extracted Segment': 'the place was basically empty at that time.', 'sentiment': 'negative'}, {'Extracted Segment': 'I highly appreciated this gesture and the offer to make things right.', 'sentiment': 'positive'}, {'Extracted Segment': 'Thank you Alexander.', 'sentiment': 'neutral'}]}}