human
I've been a customer @Kirk's SteakBurgers for more than 20 years. Sadly, the quality of food and customer service at Kirk's has deteriorated in the past few years (Manager named Alberto is unprofessional). The offerings on the menu are comparatively overpriced as well. I understand that Kirk's is currently experiencing operational kitchen issues that might account for the substandard customer service I recently encountered. I appreciate the owner and Betty's (Super professional longtime Manager) customer retention efforts.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'Manager named Alberto is unprofessional', 'sentiment': 'negative'}, {'Extracted Segment': "I appreciate the owner and Betty's (Super professional longtime Manager) customer retention efforts", 'sentiment': 'positive'}], 'Food Quality': [{'Extracted Segment': "Sadly, the quality of food and customer service at Kirk's has deteriorated in the past few years", 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': 'The offerings on the menu are comparatively overpriced as well', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': "I've been a customer @Kirk's SteakBurgers for more than 20 years", 'sentiment': 'neutral'}, {'Extracted Segment': "I understand that Kirk's is currently experiencing operational kitchen issues that might account for the substandard customer service I recently encountered", 'sentiment': 'negative'}]}}