human
Went to the new location, food was good as usual, really like the new atmosphere. Only reason I am giving this one star is they would not honor a gift card given to us by a friend. I purposely waited to use it to check out the new location. Little did I know that the ownership would change and the new owners would not honor a commitment of the old owners. Apparently if I want to use this card I would need to go to the other location in Palo Alto. I would think from a customer relationship standpoint the new owners would honor these gift cards. It's not the money for me, it's just the principle. We have gone to Kirk's for over 20 years and love their food.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [], 'Food Quality': [{'Extracted Segment': 'food was good as usual', 'sentiment': 'positive'}, {'Extracted Segment': 'love their food', 'sentiment': 'positive'}], 'Price and Value for Money': [{'Extracted Segment': 'would not honor a gift card given to us by a friend', 'sentiment': 'negative'}, {'Extracted Segment': 'I would think from a customer relationship standpoint the new owners would honor these gift cards', 'sentiment': 'negative'}], 'Ambience': [{'Extracted Segment': 'really like the new atmosphere', 'sentiment': 'positive'}], 'Other': [{'Extracted Segment': 'I purposely waited to use it to check out the new location', 'sentiment': 'neutral'}, {'Extracted Segment': 'Little did I know that the ownership would change and the new owners would not honor a commitment of the old owners', 'sentiment': 'negative'}, {'Extracted Segment': "It's not the money for me, it's just the principle", 'sentiment': 'neutral'}]}}