human
Booked through this Open table app which allowed and confirmed. Got to the location and advised that they are not taking reservations booked through Open table. How is that my fault as the customer and then they did not honor the reservations which we clearly showed them. They did not care nor even offered any type of apology as we the customer has nothing to do with the inner workings or agreement between the two entities. Truly disappointed as we were looking for this experience that was highly recommended.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'Got to the location and advised that they are not taking reservations booked through Open table.', 'sentiment': 'negative'}, {'Extracted Segment': 'How is that my fault as the customer', 'sentiment': 'neutral'}, {'Extracted Segment': 'and then they did not honor the reservations which we clearly showed them.', 'sentiment': 'negative'}, {'Extracted Segment': 'They did not care nor even offered any type of apology', 'sentiment': 'negative'}], 'Ambience': [], 'Other': [{'Extracted Segment': 'as we the customer has nothing to do with the inner workings or agreement between the two entities.', 'sentiment': 'neutral'}, {'Extracted Segment': 'Truly disappointed as we were looking forward to this experience that was highly recommended.', 'sentiment': 'negative'}]}}