human
This review is purely for service. I called to reserve a table for 2, a week before Valentines Day and since it was falling on a Friday, they told me they don't take reservations for Fridays. On Valentines Day, we decided to get there early and be there by 7pm since we knew there would be a long wait without reservations. When we checked in at the reception, they asked for a reservation and said that if we don't have a reservation, we would have to take the outdoor seating. The heaters were not working and it was windy and cold. We refused to take the seating and told them that we had called for reservation and they said they don't take reservations. The receptionist said sorry but we have reservations and a special menu today and can not accommodate you inside. That is how they spoiled our Valentines Day.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "I called to reserve a table for 2, a week before Valentines Day and since it was falling on a Friday, they told me they don't take reservations for Fridays.", 'sentiment': 'negative'}, {'Extracted Segment': "When we checked in at the reception, they asked for a reservation and said that if we don't have a reservation, we would have to take the outdoor seating.", 'sentiment': 'negative'}, {'Extracted Segment': "We refused to take the seating and told them that we had called for reservation and they said they don't take reservations.", 'sentiment': 'negative'}, {'Extracted Segment': 'The receptionist said sorry but we have reservations and a special menu today and can not accommodate you inside.', 'sentiment': 'negative'}], 'Ambience': [{'Extracted Segment': 'The heaters were not working and it was windy and cold.', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': 'On Valentines Day, we decided to get there early and be there by 7pm since we knew there would be a long wait without reservations.', 'sentiment': 'neutral'}, {'Extracted Segment': 'That is how they spoiled our Valentines Day.', 'sentiment': 'negative'}]}}