human
Well, this place has so much potential but can't deliver under pressure. Almost like a 2nd rate porn star. Our friends placed reservations for a party of 6 at 7pm last Friday evening. Somehow that time got pushed to 7:20pm. So when we arrived at 7:20pm and we were told we'd have to wait an additional 40 minutes, or 8 pm to be seated. Instead of getting angry or agitated we decided to wait and catch up with each other. The restaurant looks cool and modern. Everything's flashy, well maintained but then again this place has only been open for 3 months. I got the feeling that the hostess was having an off day or was just incompetent, either way it was really interesting to watch a table for 6 open up at 7:45pm but have these people that just magically appeared be seated there why are party was waiting. When we confronted her about it she just apologized and ran off without really explaining anything. I get the feeling they were her friends or that she honestly forgot about us. Either way what can you do without wanting to create a scene? So it's now 8pm, and we're seated but wait, our hostess forgot to give us our menus. 8:20pm our water finally arrives, says hi, tries to get our order when we inform her we don't even know what they have to offer. She's genuinely a nice waiter who was just really slammed and also annoyed with the hostess. The place started to get packed and they were definitely understaffed. So by the time we placed our order it's now 8:30ish. 9pm comes, no food. 9:15 no food. 9:30 no food. 9:45pm the manager comes to our table and apologizes for the long delay. By this time we had already had one appetizer and a few Saki bombs. To the manager's credit she did give us free miso soup and 2 free bottles of Saki. That definitely made up somewhat for the long wait and is the only reason I'm giving Sushi Confidential 3 stars. Now by this time we're all a little drunk and I believe our food finally arrived a little after 10pm. The sushi itself was good, no complaints about that. They fixed it up really nice, kinda like Katana's in Sunnyvale does, and gave you very good sized portions. Oh but it's expensive all right. So to sum it all up, don't go there with a big party on a Friday or Saturday night. They may have just had an off night, which happens but I won't be in any hurry to return.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'The hostess was having an off day or was just incompetent', 'sentiment': 'negative'}, {'Extracted Segment': 'When we confronted her about it she just apologized and ran off without really explaining anything.', 'sentiment': 'negative'}, {'Extracted Segment': "She's genuinely a nice waiter who was just really slammed and also annoyed with the hostess.", 'sentiment': 'neutral'}, {'Extracted Segment': 'The manager comes to our table and apologizes for the long delay.', 'sentiment': 'positive'}, {'Extracted Segment': "We were told we'd have to wait an additional 40 minutes, or 8 pm to be seated.", 'sentiment': 'negative'}, {'Extracted Segment': '9pm comes, no food. 9:15 no food. 9:30 no food. 9:45pm the manager comes', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'The sushi itself was good, no complaints about that.', 'sentiment': 'positive'}, {'Extracted Segment': "They fixed it up really nice, kinda like Katana's in Sunnyvale does", 'sentiment': 'neutral'}], 'Price and Value for Money': [{'Extracted Segment': "Oh but it's expensive all right.", 'sentiment': 'negative'}], 'Ambience': [{'Extracted Segment': "The restaurant looks cool and modern. Everything's flashy, well maintained", 'sentiment': 'positive'}], 'Other': [{'Extracted Segment': 'They may have just had an off night, which happens...', 'sentiment': 'neutral'}]}}