human
I made a reservation through their reservation system via Google Reservations/Yelp and they flat-out refused to honor the reservation because they were expecting a large party. Stranding our family on a busy Saturday night. We will not be attempting to eat here again and I encourage you to beware of relying on having a reservation here.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'I made a reservation through their reservation system via Google Reservations/ Yelp and they flat-out refused to honor the reservation because they were expecting a large party.', 'sentiment': 'negative'}, {'Extracted Segment': 'Stranding our family on a busy Saturday night.', 'sentiment': 'negative'}], 'Price and Value for Money': []}}