human
At the end of an already horrible day (a friend's brother died unexpectedly), we were hoping to Door Dash Sushi and decompress from the high emotions. When our Dasher arrived and had not been handed an Udon soup from our order, nor did he double check, we were a little disappointed. After a debacle with Door Dash, we worked it out and reordered the item. I made a note on reorder that we were a little disappointed the order was missed after our previously great customer experiences with both Sushi Confidential locations and that we figured it was busy. Not only did the order arrive faster than expected, as it seems like they tried to get the order together quickly, but they also threw in some gyoza!! This was a very cool touch, and we super appreciated it after such a sucky day. Thank you, Sushi Confidential for doing customer service right!! We will keep coming back and recommending you!!
gpt
{'overall_sentiment': 'positive', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'I made a note on reorder that we were a little disappointed the order was missed after our previously great customer experiences with both Sushi Confidential locations and that we figured it was busy.', 'sentiment': 'negative'}, {'Extracted Segment': 'This was a very cool touch, and we super appreciated it after such a sucky day.', 'sentiment': 'positive'}, {'Extracted Segment': 'Thank you, Sushi Confidential for doing customer service right!!', 'sentiment': 'positive'}, {'Extracted Segment': 'When our Dasher arrived and had not been handed an Udon soup from our order, nor did he double check, we were a little disappointed.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'Not only did the order arrive faster than expected, as it seems like they tried to get the order together quickly, but they also threw in some gyoza!!', 'sentiment': 'positive'}], 'Other': [{'Extracted Segment': 'After a debacle with Door Dash, we worked it out and reordered the item.', 'sentiment': 'neutral'}, {'Extracted Segment': 'We will keep coming back and recommending you!!', 'sentiment': 'positive'}]}}