human
Actually - how about this scenario:1) try and get the whole story while customer is calm2) teach hostess how to enter in the right date and month (12 = December)3) teach manager and/or hostess to TELL customer about required paperwork WHILE customer is in person asking for large party reservation. How is customer supposed to know about restaurants requirements?4). no bullying occurred over the phone - oh  But I'm glad owner is able to be sarcastic in writing Good business MO.
gpt
{'overall_sentiment': 'mixed', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'teach manager and/or hostess to TELL customer about required paperwork WHILE customer is in person asking for large party reservation.', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': 'Actually - how about this scenario:', 'sentiment': 'neutral'}, {'Extracted Segment': '3) teach hostess how to enter in the right date and month (12 = December)', 'sentiment': 'negative'}, {'Extracted Segment': 'How is customer supposed to know about restaurants requirements?', 'sentiment': 'negative'}, {'Extracted Segment': "4). no bullying occurred over the phone - oh But I'm glad owner is able to be sarcastic in writing Good business MO.", 'sentiment': 'positive'}]}}