human
The espresso drinks are awesome. The service at the espresso counter is great. However, the lady who is at the counter which sells the scones and the regular coffee (not the espresso) provides terrible service. We are regulars and she even knows my order, but each time her service beats my already low expectations. Here are some examples:- annoyance that we didn't order our usual, because she rang it up even though I asked for something else.- Heating up one scone but refusing to heat up the other because it will take 20 mins (even though both were ordered at the same time)- Heating a scone for 5 seconds, so everything is still cold.- forgetting to charge for butter (an extra 25c) and then being annoyed when asked for butter. To be clear, the staff that supports her is awesome - it's just her service that's terrible.
gpt
{'overall_sentiment': 'mixed', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'The service at the espresso counter is great.', 'sentiment': 'positive'}, {'Extracted Segment': 'However, the lady who is at the counter which sells the scones and the regular coffee (not the espresso) provides terrible service.', 'sentiment': 'negative'}, {'Extracted Segment': 'We are regulars and she even knows my order, but each time her service beats my already low expectations.', 'sentiment': 'negative'}, {'Extracted Segment': "- annoyance that we didn't order our usual, because she rang it up even though I asked for something else.", 'sentiment': 'negative'}, {'Extracted Segment': 'Heating up one scone but refusing to heat up the other because it will take 20 mins (even though both were ordered at the same time)', 'sentiment': 'negative'}, {'Extracted Segment': 'Heating a scone for 5 seconds, so everything is still cold.', 'sentiment': 'negative'}, {'Extracted Segment': 'forgetting to charge for butter (an extra 25c) and then being annoyed when asked for butter', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'The espresso drinks are awesome.', 'sentiment': 'positive'}]}}