human
We went to this restaurant after hearing about how nice the setting was. When we arrived for dinner, the courtyard was already quite cool, so we asked for a table inside. After waiting for them to set up a table (customers are automatically seated outside unless requested otherwise), we were seated in a pleasant semi-private room. Unfortunately, the table was next to a curtained pantry, which turned out to be a major food prep station, so waiters were coming in and out all evening. The waiter, who was very friendly, was so busy trying to chat us up that he forgot to take the order for one of our party. After I pointed that out, he took the order. However, he never put it in, so that when the main course arrived, the poor diner was left without a dish. We had to wait another 20 minutes for that entree to be cooked. No parmesan cheese was offered with the pasta dishes, so we finally flagged down the busboy and asked for it. He brought it to our table, but was so unskilled at grating it that I ended up with about the same amount of parmesan on my dish as on my body. 

They completely forgot about the drinks for our children (although they were quick to ask if we wanted bottled water for the table and the sommelier came around to try to get us to order wine as soon as we sat down). I had to remind them twice during the main course about those drinks before they finally came. When we tried to flag down waitstaff as they came by our table on the way to the service station, they would pretend to be either deaf or blind. 

The food was edible, except for a few items. The chicken parmesan was tough, dry (the chicken breast was not thin and pounded down into a cutlet), the tomato sauce too bland, and what looked like an entire slice of mozzarella was laid down on top. It was inedible. The osso buco was nearly unrecognizable, in a bowl of thick chuncky tomato sauce, and a thin, bone inside the tiny piece of veal which had virtually no marrow. The grilled vegetables in the antipasto were extremely greasy and bland. I would stick with the pasta dishes, which were okay.

When the dishes were removed by the previously mentioned busboy, he dripped sauce from the plate all down the back of one diner's shirt, staining it permanently. Luckily, by the very long time it took to get the dishes removed, the sauce was very cold.

For the truly bad service, mediocre food, and high prices, you would do better eating at virtually any other restaurant in Palo Alto. Or just have drinks in the courtyard and go elsewhere for food.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'The waiter, who was very friendly, was so busy trying to chat us up that he forgot to take the order for one of our party.', 'sentiment': 'negative'}, {'Extracted Segment': 'He never put it in, so that when the main course arrived, the poor diner was left without a dish.', 'sentiment': 'negative'}, {'Extracted Segment': 'When we tried to flag down waitstaff as they came by our table on the way to the service station, they would pretend to be either deaf or blind.', 'sentiment': 'negative'}, {'Extracted Segment': 'We had to wait another 20 minutes for that entree to be cooked.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'The chicken parmesan was tough, dry (the chicken breast was not thin and pounded down into a cutlet), the tomato sauce too bland, and what looked like an entire slice of mozzarella was laid down on top.', 'sentiment': 'negative'}, {'Extracted Segment': 'The osso buco was nearly unrecognizable, in a bowl of thick chuncky tomato sauce, and a thin, bone inside the tiny piece of veal which had virtually no marrow.', 'sentiment': 'negative'}, {'Extracted Segment': 'The grilled vegetables in the antipasto were extremely greasy and bland.', 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': 'For the truly bad service, mediocre food, and high prices, you would do better eating at virtually any other restaurant in Palo Alto.', 'sentiment': 'negative'}], 'Ambience': [{'Extracted Segment': "When the dishes were removed by the previously mentioned busboy, he dripped sauce from the plate all down the back of one diner's shirt, staining it permanently.", 'sentiment': 'negative'}], 'Other': []}}