human
You lied to our out of town guests!!! Our friends told us they were eating at your restaurant and we warned them you have a charge on top of the meal. They called ahead to ask about it. They asked "Do you have a Covid Charge?" You told them no apparently you call it a service charge! But you failed to tell them. RUDE!!! It cost them an extra $30. When we visited a few months ago, we were told when handed the bill (it was $100 for my husband and I). Your poor wait staff who have to be the bearer of bad news.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'You lied to our out of town guests!!!', 'sentiment': 'negative'}, {'Extracted Segment': "They called ahead to ask about it. They asked 'Do you have a Covid Charge?' You told them no apparently you call it a service charge! But you failed to tell them.", 'sentiment': 'negative'}, {'Extracted Segment': 'Your poor wait staff who have to be the bearer of bad news.', 'sentiment': 'neutral'}], 'Food Quality': [], 'Price and Value for Money': [{'Extracted Segment': 'It cost them an extra $30.', 'sentiment': 'negative'}]}}