human
La fondue used to be my favorite restaurant hands down, I'd literally go there once a month. Food and service was on point every meal. I went a few days ago, not having been there since covid, and the only thing on point was the cheese. The service was terrible. The server never came back to check if we needed extra bread for the cheese. For the meat, she didn't even know what they were. The burner was way too high when she put on the butter, which burned the butter, and then she put 4 different meats on top of the burnt butter which immediately burned the meat. The chocolate was good but when I asked for extra strawberries and cookie dough, I literally got two halves of a strawberry, aka one total strawberry and maybe two pieces of cookie dough. With it she brought the bill with a QR code and told us to do it there, and NEVER returned. What if I had paid with cash? Not to mention there was still half a pot of chocolate left but seeing as we had already been there 2.5 hours we didn't want to wait any longer. We also waited about 20 min to be sat even though we had reservations. They added a 20% "service charge" as well, I always thought a service charge was separate from gratuity, but seeing how she never came back, and 20% is a lot on a $200 bill, I didn't add a tip on top. I'm sad to say I will not be dining at la fondue anymore.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'The service was terrible.', 'sentiment': 'negative'}, {'Extracted Segment': 'The server never came back to check if we needed extra bread for the cheese.', 'sentiment': 'negative'}, {'Extracted Segment': "For the meat, server didn't even know what they were.", 'sentiment': 'negative'}, {'Extracted Segment': 'server brought the bill with a QR code and told us to do it there, and NEVER returned.', 'sentiment': 'negative'}, {'Extracted Segment': 'We waited about 20 min to be sat even though we had reservations', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'The cheese was on point', 'sentiment': 'positive'}, {'Extracted Segment': 'The chocolate was good', 'sentiment': 'positive'}, {'Extracted Segment': 'burned the butter, and then she put 4 different meats on top of the burnt butter which immediately burned the meat.', 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': "They added a 20% 'service charge' as well", 'sentiment': 'neutral'}, {'Extracted Segment': "I didn't add a tip on top", 'sentiment': 'negative'}], 'Ambience': [], 'Other': [{'Extracted Segment': 'We also waited about 20 min to be sat even though we had reservations.', 'sentiment': 'negative'}, {'Extracted Segment': "I'm sad to say I will not be dining at la fondue anymore.", 'sentiment': 'negative'}]}}