human
I'm updating my review and adding stars for customer service. Anthony reached out to understand the issue and try to make it right and we appreciate the effort.Food was wrong. Chicken was dry. Don't understand why this place has such high reviews.
gpt
{'overall_sentiment': 'mixed', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'Anthony reached out to understand the issue and try to make it right', 'sentiment': 'positive'}], 'Food Quality': [{'Extracted Segment': 'Food was wrong', 'sentiment': 'negative'}, {'Extracted Segment': 'Chicken was dry', 'sentiment': 'negative'}], 'Price and Value for Money': [], 'Ambience': [], 'Other': [{'Extracted Segment': "Don't understand why this place has such high reviews", 'sentiment': 'negative'}]}}