human
You will see well deserved good reviews that in the past I agreed with. The food and table service has usually been fine. But this experience without ever setting foot in the restaurant was horrible. We purchased Groupon for a premium dinner including bottle of wine for two. I made reservation on Dec 11th to surprise my wife as part of her holiday vacation. We drove one hour on Jan 4th to find restaurant closed. They took the reservation a month before. The website says nothing about being closed the week after New Years. We have tried calling and emailing but nobody will even admit the mistake or apologize for what happened to us. Groupon will not refund once the voucher is printed (silly me thinking everything was fine before we drove down). So we are now out $155. So angry. Great food but horrible back office and management. Oh well. Just call before you travel to restaurant to make sure they are still open (which is absurd, but cover yourself).
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'We drove one hour on Jan 4th to find restaurant closed. They took the reservation a month before. The website says nothing about being closed the week after New Years', 'sentiment': 'negative'}, {'Extracted Segment': 'We have tried calling and emailing but nobody will even admit the mistake or apologize for what happened to us.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'The food and table service has usually been fine.', 'sentiment': 'positive'}], 'Price and Value for Money': [{'Extracted Segment': 'Groupon will not refund once the voucher is printed (silly me thinking everything was fine before we drove down).', 'sentiment': 'negative'}], 'Ambience': [], 'Other': [{'Extracted Segment': 'Oh well. Just call before you travel to restaurant to make sure they are still open (which is absurd, but cover yourself).', 'sentiment': 'neutral'}]}}