human
Very disappointed experience! I'm a San Jose native and I've been there a couple times before and it was great. Food is not the best but it was a last minute reservation. 

I took my husband there for his bday and after we got home I noticed I left my card so I called the next day to see if I can pick it up. The lady that answered the restaurant's number was very rude and said she wasn't at the restaurant and couldn't do anything. Mind you, I had told her I was going out of town. But I understand if she wasn't there. So I waited until they opened and called SEVERAL times and I can tell my call was being ignored so I asked my husband to call and guess what, they answered right away. Literally 5 minutes apart. My husband picked jt up on my behalf since I was away but rest assured left me with a very sour taste of customer service. 

This was very unprofessional and I'm extremely disappointed on how this was handled and I can assure you that I won't be going back there. There are other beautiful spots else where but I liked going there because it brought back good memories. 

I will take my money elsewhere.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "The lady that answered the restaurant's number was very rude and said she wasn't at the restaurant and couldn't do anything.", 'sentiment': 'negative'}, {'Extracted Segment': 'Literally 5 minutes apart. My husband picked jt up on my behalf since I was away but rest assured left me with a very sour taste of customer service.', 'sentiment': 'negative'}, {'Extracted Segment': 'I took my husband there for his bday and after we got home I noticed I left my card so I called the next day to see if I can pick it up.', 'sentiment': 'neutral'}, {'Extracted Segment': 'So I waited until they opened and called SEVERAL times and I can tell my call was being ignored so I asked my husband to call and guess what, they answered right away.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'Food is not the best but it was a last minute reservation.', 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': 'I will take my money elsewhere.', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': "Mind you, I had told her I was going out of town. But I understand if she wasn't there.", 'sentiment': 'neutral'}, {'Extracted Segment': "This was very unprofessional and I'm extremely disappointed on how this was handled and I can assure you that I won't be going back there.", 'sentiment': 'negative'}]}}