human
We have been eating at La Fondue for years now and I have never experienced such poor service. The server served my uncle a salad with mushrooms when he specifically asked for none (he's allergic) and that is just the beginning. My sister also got the wrong salad and waited over fifteen minutes for the correct one only for them to get it wrong again. After the salad course and the cheese fondue course we sat with dirty dishes piled high and empty water glasses for over twenty minutes. I would guess we only saw our server about 4 times during the entire (3 hour!!) meal. The manager came over to our table and apologized with a voucher for free cheese and chocolate the next time. I'm incredibly disappointed and shocked that a restaurant that we have been going to for 10+ years gave us such poor service. I certainly hope this is not the new norm. We will not return for quite some time.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'We have been eating at La Fondue for years now and I have never experienced such poor service.', 'sentiment': 'negative'}, {'Extracted Segment': "The server served my uncle a salad with mushrooms when he specifically asked for none (he's allergic) ", 'sentiment': 'negative'}, {'Extracted Segment': 'My sister also got the wrong salad and waited over fifteen minutes for the correct one only for them to get it wrong again.', 'sentiment': 'negative'}, {'Extracted Segment': 'I would guess we only saw our server about 4 times during the entire (3 hour!!) meal.', 'sentiment': 'negative'}, {'Extracted Segment': "I'm incredibly disappointed and shocked that a restaurant that we have been going to for 10+ years gave us such poor service.", 'sentiment': 'negative'}], 'Food Quality': [], 'Price and Value for Money': [], 'Ambience': [{'Extracted Segment': 'After the salad course and the cheese fondue course we sat with dirty dishes piled high and empty water glasses for over twenty minutes.', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': 'and that is just the beginning.', 'sentiment': 'neutral'}, {'Extracted Segment': 'I certainly hope this is not the new norm.', 'sentiment': 'negative'}, {'Extracted Segment': 'We will not return for quite some time.', 'sentiment': 'negative'}]}}