human
they were OK. the reason for the lower rating is due to them losing my reservation. I went to get a table put my name down and they told me it would be about 20-30 min. which was fine as i was still waiting for my coworkers to arrive. when i went back after 20mins for an update they told me they didnt have me down and that i would have to wait again. so i asked to speak to a manager and explained what happen and he was able to get me a table for my party.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'the reason for the lower rating is due to them losing my reservation.', 'sentiment': 'negative'}, {'Extracted Segment': 'I went to get a table put my name down and they told me it would be about 20-30 min.', 'sentiment': 'neutral'}, {'Extracted Segment': 'when i went back after 20mins for an update they told me they didnt have me down', 'sentiment': 'negative'}, {'Extracted Segment': 'so i asked to speak to a manager and explained what happen and he was able to get me a table for my party.', 'sentiment': 'positive'}], 'Food Quality': [], 'Price and Value for Money': [], 'Ambience': [], 'Other': [{'Extracted Segment': 'that i would have to wait again.', 'sentiment': 'negative'}]}}