human
Food is good, but didn't understand the additional 20% service charge (in addition to tax & gratuity). It wasn't explained at all what it was for & seemed excessive.
gpt
{'overall_sentiment': 'mixed', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "It wasn't explained at all what it was for", 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'Food is good', 'sentiment': 'positive'}], 'Price and Value for Money': [{'Extracted Segment': "didn't understand the additional 20% service charge (in addition to tax & gratuity)", 'sentiment': 'negative'}], 'Other': []}}