human
Food is delicious but service is painfully slow. This was our second time visiting. There were extremely long waits between courses which is especially frustrating giving none of the meals are cooked I'm the kitchen. My guess is that they are understaffed like other restaurants due to covid, and perhaps they don't have enough people to come to the trade and mix the dips. That's why I went up to 4 stars when really I would call it a 3 star experience. All in, it took a full 3 hours start to finish. We waited a very long time to get water, drinks, etc. One thing I do want to let people know in response to other comments - it seems management has corrected this double tipping issue. The first time we went, there was a 20% service charge and it seemed like we were supposed to tip on top of that.
gpt
{'overall_sentiment': '', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "There were extremely long waits between courses which is especially frustrating giving none of the meals are cooked I'm the kitchen.", 'sentiment': 'negative'}, {'Extracted Segment': 'All in, it took a full 3 hours start to finish.', 'sentiment': 'negative'}, {'Extracted Segment': 'We waited a very long time to get water, drinks, etc.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'Food is delicious', 'sentiment': 'positive'}], 'Price and Value for Money': [{'Extracted Segment': 'The first time we went, there was a 20% service charge and it seemed like we were supposed to tip on top of that.', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': 'This was our second time visiting.', 'sentiment': 'neutral'}, {'Extracted Segment': "My guess is that they are understaffed like other restaurants due to covid, and perhaps they don't have enough people to come to the trade and mix the dips.", 'sentiment': 'negative'}, {'Extracted Segment': 'One thing I do want to let people know in response to other comments - it seems management has corrected this double tipping issue.', 'sentiment': 'positive'}]}}