human
I hate to give this review, the sushi has never been bad.But the service and communication to customers seriously lacks.I ordered for pick up and no one came to help for at least 15 minutes, we were then told it would be 5-10 minutes till the order was ready, 35-40 minutes later and still waiting outside to pick up the order.There was no communication or following up with customers.At least 5 unhappy customers waiting for their orders. Order was placed at 8:00 and it's 9:30 and still the order is not finished.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'the service and communication to customers seriously lacks.', 'sentiment': 'negative'}, {'Extracted Segment': 'I ordered for pick up and no one came to help for at least 15 minutes, we were then told it would be 5-10 minutes till the order was ready, 35-40 minutes later and still waiting outside to pick up the order.', 'sentiment': 'negative'}, {'Extracted Segment': 'There was no communication or following up with customers.', 'sentiment': 'negative'}, {'Extracted Segment': 'At least 5 unhappy customers waiting for their orders.', 'sentiment': 'negative'}, {'Extracted Segment': "Order was placed at 8:00 and it's 9:30 and still the order is not finished.", 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'I hate to give this review, the sushi has never been bad.', 'sentiment': 'positive'}]}}