human
Made reservations here for my girlfriends birthday on 11/14 at 7 PM. We had a party of 7 and per COVID guidelines, party maximum was 6, which we were very understanding. Thus, we made two reservations for a party of 4 and a party of 3 because it was reservation only and how else were we going to dine there? We were totally fine be seated as close to one another as other restaurants were just as accommodating. The hostess at the front became annoyed when I told her I had two reservations and threw an attitude, which definitely is unacceptable and ruined the whole dinning experience. As I had stepped away from the front, the hostess had to get one last thing off her chest and said "Next time, you don't do that.". We are paying customers? and this is how you get treated at this restaurant.. SHEEESH This was a place that we had been eager to try and I can be assured that I won't ever come back to this place. There was another hostess that was very understanding and had to calm the Temper-Tantrum hostess down as she really was making a scene in front of our party. I can't thank that hostess enough and even apologizing on her behalf, but she shouldn't be doing such a thing, not once did the Temper-Tantrum employee come to apologize to us for her unprofessional actions. I truly wish I got both of their names so that they can see this. And for the Temper-Tantrum employee, if you can be better accommodating to future paying customer. Thanks!PS. this is my first ever review, felt like it needed to be.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'The hostess at the front became annoyed when I told her I had two reservations and threw an attitude...', 'sentiment': 'negative'}, {'Extracted Segment': "Next time, you don't do that.", 'sentiment': 'negative'}, {'Extracted Segment': 'There was another hostess that was very understanding and had to calm the Temper-Tantrum hostess down...', 'sentiment': 'positive'}, {'Extracted Segment': "I can't thank that hostess enough... but she shouldn't be doing such a thing, not once did the Temper-Tantrum employee come to apologize to us for her unprofessional actions.", 'sentiment': 'negative'}], 'Food Quality': [], 'Price and Value for Money': [], 'Ambience': [], 'Other': [{'Extracted Segment': 'We had a party of 7 and per COVID guidelines, party maximum was 6...', 'sentiment': 'neutral'}, {'Extracted Segment': "This was a place that we had been eager to try and I can be assured that I won't ever come back to this place.", 'sentiment': 'negative'}, {'Extracted Segment': 'I truly wish I got both of their names so that they can see this. And for the Temper-Tantrum employee, if you can be better accommodating to future paying customers.', 'sentiment': 'negative'}]}}