human
I was so excited when I saw Flights! I absolutely LOVE the concept. I read the reviews and was disappointed when I saw the negative feedback. However, I was so impressed with the responses from the owner. I just found myself rooting for this place. I loved the concept, the pictures of the food and drinks looked amazing, and then the owners responses to the critics just made me root for this place that much more. We went today for my husbands birthday and we were so excited to go. We arranged for someone to watch our kids and thought there would be a huge wait due to trying to go on a Sunday, during the farmers market. When we arrived at 12:00pm there was no wait. We got right in outside and we were shocked. We quickly realized that was because there were only serving their brunch menu, which only had 6 food items on it. I was okay as I was very excited about the brunch menu. We sat down and then proceeded to wait 15 minutes for a server to even come over and talk to us. I love the idea of them being flight attendants. Again I LOVE the concept! Once we ordered our drinks we waited another 15 minutes until we saw her again. She came by to ask how we were doing and we simply shared we were waiting for our drinks. She shared the mimosas were ready but waiting on the bar for the bloody mary' s. We then received our first food dish and still no drinks. We were half way through our food before we got our drinks. I was so excited for the food. We got the eggs benedict and chicken and waffles. I love both of these dishes but here at Flights, they were okay. I wanted to love them, but just didn't. I found the bloody mary' s to be okay at best, They were a little watery and lacked flavor. I loved the presentation of both. The mimosas were better than bloody mary's. The worst part is we paid $100.00 for 2 breakfast items and 2 flights with tip. We need to really love the food to pay this again. Portions were good and drink size were good it was just the quality that was not the best. In the end, I think the concept and location are fantastic. I will try this place again and hope for a better outcome. I want this place to do great! I watched this location sit empty for months under different owners and different names. When Flights opened I thought, "WOW! Finally someone got it right!". My hope is the owners would work to improve the service guests receive and work to improve the quality of drinks and food as in the end this is what is going to keep people coming back. After today's experience I wouldn't do that. I do wish the very best to the owners and want to become a fan. I am rooting for you and hope when I return to have a better experience.
gpt
{'overall_sentiment': 'mixed', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'However, I was so impressed with the responses from the owner.', 'sentiment': 'positive'}, {'Extracted Segment': "She came by to ask how we were doing and we simply shared we were waiting for our drinks. She shared the mimosas were ready but waiting on the bar for the bloody mary' s.", 'sentiment': 'neutral'}, {'Extracted Segment': 'We waited 15 minutes for a server to even come over and talk to us.', 'sentiment': 'negative'}, {'Extracted Segment': 'We then received our first food dish and still no drinks. We were half way through our food before we got our drinks.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'we got the eggs benedict and chicken and waffles. I love both of these dishes but here at Flights, they were okay.', 'sentiment': 'neutral'}, {'Extracted Segment': "I found the bloody mary' s to be okay at best, They were a little watery and lacked flavor.", 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': 'We paid $100.00 for 2 breakfast items and 2 flights with tip.', 'sentiment': 'neutral'}], 'Ambience': [], 'Other': []}}