human
Ruben, the bartender, these 5 stars are for you!! I came to Flights around noon on Saturday 8/24/19. After experiencing a humiliating situation with an over glorified waitress at La Salsa (read my previous review) you were very pleasant and even apologetic for something you didn't even know about. You greeted us and asked us how we were doing with a genuine smile on your face! I said 'I am angry over something that happened earlier' and you said 'oh no, so sorry about what happened' and immediately took genuine personal interest in us. I ordered a drink and you even asked me how spicy I wanted it! Wow you knew what I was talking about, you proceeded to make our drink and even went out of your way to make it better! Your excellent customer service made up for the horrible experience we had earlier. Thank you, Ruben! Keep up the good work!!
gpt
{'overall_sentiment': 'positive', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'Ruben, the bartender, these 5 stars are for you!!', 'sentiment': 'positive'}, {'Extracted Segment': "You were very pleasant and even apologetic for something you didn't even know about.", 'sentiment': 'positive'}, {'Extracted Segment': 'You greeted us and asked us how we were doing with a genuine smile on your face!', 'sentiment': 'positive'}, {'Extracted Segment': "I said 'I am angry over something that happened earlier' and you said 'oh no, so sorry about what happened' and immediately took genuine personal interest in us.", 'sentiment': 'positive'}, {'Extracted Segment': 'Your excellent customer service made up for the horrible experience we had earlier.', 'sentiment': 'positive'}, {'Extracted Segment': 'I ordered a drink and you even asked me how spicy I wanted it! Wow you knew what I was talking about, you proceeded to make our drink and even went out of your way to make it better!', 'sentiment': 'positive'}], 'Food Quality': [], 'Price and Value for Money': [], 'Ambience': [], 'Other': [{'Extracted Segment': 'I came to Flights around noon on Saturday 8/24/19.', 'sentiment': 'neutral'}]}}