human
My husband took me to this restaurant on Mother's Day, 2 days ago, as they have vegan menu items in their menu. When we got seated the reception person told us the whole menu is not available but they have vegan breakfast menu items and she showed us the one with "v" as vegan, which was egg florentino. I was surprised to see it and asked if it was with egg substitute and she said yes. Then I wanted to try. When our server arrived I asked him as well and he said yes, it's vegan. We ordered our food and when the server was around I called him one more time to make sure if Hollandaise sauce in that dish was vegan. He went to the kitchen and asked the chef and informed us that everything is vegan in that dish. During that time my husband's food arrived, appetizer, his drink and main course altogether. That was odd as well, me, sitting there, celebrating my mother's day with no food while my husband has multiple dishes in front of him. Anyway, half way into my husband's enjoying his food my food arrived. I cut small piece from the side, it tasted like real eggs. And then cut another piece and noticed a half yolk. Called another server who was around to see if they mixed up my order with someone else's. He said no, egg florentino is vegetarian, not vegan. He called our server and he said that's real eggs. He apparently thought vegan and vegetarian are the same things, even after we verified it 3 times with the receptionist and him! Anyway, he apologized and took the food back and offered me a salad. I agreed to the salad as they had nothing else for vegans. While I was trying to deal with the shock and disappointment and talking to my husband, the server arrived with orange juice looking drink. He told me he brought me a drink to apologize and said hope I would drink it and left. I tried the drink and it is an alcoholic beverage. I do not drink any alcohol and that did not go well with me either. Yes, there I was celebrating Mother's Day with my husband with a lot of disappointment and upsetting experience.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'When we got seated the reception person told us the whole menu is not available but they have vegan breakfast menu items and she showed us the one with "v" as vegan, which was egg florentino.', 'sentiment': 'neutral'}, {'Extracted Segment': 'I asked if it was with egg substitute and she said yes. Then I wanted to try.', 'sentiment': 'positive'}, {'Extracted Segment': "When our server arrived I asked him as well and he said yes, it's vegan.", 'sentiment': 'neutral'}, {'Extracted Segment': 'He went to the kitchen and asked the chef and informed us that everything is vegan in that dish.', 'sentiment': 'positive'}, {'Extracted Segment': "Half way into my husband's enjoying his food my food arrived. I cut small piece from the side, it tasted like real eggs.", 'sentiment': 'negative'}, {'Extracted Segment': 'He said no, egg florentino is vegetarian, not vegan.', 'sentiment': 'negative'}, {'Extracted Segment': "He called our server and he said that's real eggs. He apparently thought vegan and vegetarian are the same things, even after we verified it 3 times with the receptionist and him!", 'sentiment': 'negative'}, {'Extracted Segment': 'Anyway, he apologized and took the food back and offered me a salad.', 'sentiment': 'positive'}, {'Extracted Segment': "Half way into my husband's enjoying his food my food arrived.", 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'I cut small piece from the side, it tasted like real eggs. And then cut another piece and noticed a half yolk.', 'sentiment': 'negative'}], 'Price and Value for Money': [], 'Ambience': [], 'Other': [{'Extracted Segment': 'I tried the drink and it is an alcoholic beverage. I do not drink any alcohol and that did not go well with me either.', 'sentiment': 'negative'}, {'Extracted Segment': "Yes, there I was celebrating Mother's Day with my husband with a lot of disappointment and upsetting experience.", 'sentiment': 'negative'}]}}