human
After the number of occasions we have celebrated here & the thousands of dollars we have spent, this past experience was supremely disappointing. The service was poor & the refusal to accommodate a substitution request was shocking. Especially considering the frequent request had never been denied on the countless other occasions we have dined here & would have resulted in a larger final bill. As it stands we will find another specialty restaurant to celebrate our life's big moments.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'The service was poor & the refusal to accommodate a substitution request was shocking.', 'sentiment': 'negative'}, {'Extracted Segment': 'Especially considering the frequent request had never been denied on the countless other occasions we have dined here & would have resulted in a larger final bill.', 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': 'After the number of occasions we have celebrated here & the thousands of dollars we have spent, this past experience was supremely disappointing.', 'sentiment': 'negative'}], 'Ambience': [], 'Other': []}}