human
I have been ordering 4 pounds of their coffee for over 20 years now. I do love their coffee but in all these years, not one free coffee or discount, not even a thank you for being such a long and loyal client. For the last year now I am being charged $20.00 just for shipping. A friend suggested I try Peets Coffee. I ordered four pounds of their coffee and I LOVE it. Shipping is only $5.00 and they have a reward system in place where you are actually rewarded for being a good customer, unlike Los Gatos Roasting Company who could care less.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'I have been ordering 4 pounds of their coffee for over 20 years now.', 'sentiment': 'neutral'}, {'Extracted Segment': 'I do love their coffee but in all these years, not one free coffee or discount, not even a thank you for being such a long and loyal client.', 'sentiment': 'negative'}, {'Extracted Segment': 'they have a reward system in place where you are actually rewarded for being a good customer, unlike Los Gatos Roasting Company who could care less.', 'sentiment': 'positive'}], 'Food Quality': [{'Extracted Segment': 'I ordered four pounds of their coffee and I LOVE it.', 'sentiment': 'positive'}], 'Price and Value for Money': [{'Extracted Segment': 'For the last year now I am being charged $20.00 just for shipping.', 'sentiment': 'negative'}, {'Extracted Segment': 'Shipping is only $5.00', 'sentiment': 'positive'}], 'Other': [{'Extracted Segment': 'A friend suggested I try Peets Coffee.', 'sentiment': 'neutral'}]}}