human
La fondue has been my absolute favorite restaurant for over 20 years. Went tonight for the first time in two years (live out of country) and was disappointed when, on top of prices going way up, they had added a hefty "service charge" without a honest "heads up" and pop was $4/ glass, no free refills. It put our server in an awkward situation when we asked what the extra $40 was and made the additional tip we added, bitter. Although I felt our server was great until she got super busy, I am left feeling like the owners are complete money hungry jerks that don't care about their business, staff or customers. So disappointed :( (3 stars is based on initial staff experience and food)
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'It put our server in an awkward situation when we asked what the extra $40 was', 'sentiment': 'negative'}], 'Food Quality': [], 'Price and Value for Money': [{'Extracted Segment': "on top of prices going way up, they had added a hefty 'service charge' without a honest 'heads up'", 'sentiment': 'negative'}], 'Ambience': []}}