human
1 star for 0 quality. As a person whose worked in customer service this experience was a disgrace. We brought my mother here for her 61st bday... our drinks came late. Half of our table were served their food, 20 minutes later my mom was served and another 15 after I was served. Only ordered our second drink because everyone served last had to shuffle to eat. But what really pisses me off is the manager was sent out, not to apologize, or to comp ANYTHING. But to try and justify why the service was so poor. Absolute unprofessionalism at its finest. We will not be returning here, again. It's unfortunate that the food itself was great. Because food itself does not make a restaurant.Cheers!
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'As a person whose worked in customer service this experience was a disgrace.', 'sentiment': 'negative'}, {'Extracted Segment': 'what really pisses me off is the manager was sent out, not to apologize, or to comp ANYTHING. But to try and justify why the service was so poor.', 'sentiment': 'negative'}, {'Extracted Segment': 'Absolute unprofessionalism at its finest.', 'sentiment': 'negative'}, {'Extracted Segment': 'our drinks came late.', 'sentiment': 'negative'}, {'Extracted Segment': 'Half of our table were served their food, 20 minutes later my mom was served and another 15 after I was served.', 'sentiment': 'negative'}, {'Extracted Segment': 'Only ordered our second drink because everyone served last had to shuffle to eat.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': "It's unfortunate that the food itself was great. Because food itself does not make a restaurant.", 'sentiment': 'positive'}], 'Price and Value for Money': []}}