human
Went to Flights Burlingame about five months ago and left a five star rating. Went back tonight and the service was terrible. Drinks were watered down, my wife's dinner came out at least 20 minutes before mine, the server was rarely around, and worst of all the Manager decided to have a staff meeting in the middle of the dinner hour (which partially explains the absence of the server. I would give them one star, but giving them the benefit of the doubt that this was just an off night. In any event, too many other good restaurant alternatives in Burlingame and we won't be back to Flights.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'Went to Flights Burlingame about five months ago and left a five star rating.', 'sentiment': 'positive'}, {'Extracted Segment': 'Went back tonight and the service was terrible.', 'sentiment': 'negative'}, {'Extracted Segment': 'worst of all the Manager decided to have a staff meeting in the middle of the dinner hour (which partially explains the absence of the server.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': "Drinks were watered down, my wife's dinner came out at least 20 minutes before mine", 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': 'I would give them one star, but giving them the benefit of the doubt that this was just an off night.', 'sentiment': 'neutral'}]}}