human
I would give this place 1 star if I could. This establishment racial discriminates. I showed up to Flights, with no reservation, and was told that the wait was 30-40 minutes. No problem, I read the reviews and figured this place was worth the wait. I asked about the outdoor seating, I was told that there was a waitlist that needed to be reviewed, no problem, at this point I'm hungry but still wanting to try this place out. Another couple shows up 5-10 after I did, with no reservation, was seated right away. I asked to speak to the manager, she said that they were on the waitlist. I asked the two guests who were seated and they stated that they had just walked up and was not on a waitlist. When I explained to the owner that the couple was not on the waitlist and this was discrimination, she did not apologize and proceeded to help the next guest. She clearly didn't care! So tell me why did I need to wait 40 minutes to be seated?? The manager and host clearly think that I'm not capable of confirming wether or not that party was on the waitlist or not. But clearly they didn't want to service us!
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'I asked about the outdoor seating, I was told that there was a waitlist that needed to be reviewed', 'sentiment': 'neutral'}, {'Extracted Segment': 'I asked to speak to the manager, she said that they were on the waitlist.', 'sentiment': 'negative'}, {'Extracted Segment': 'When I explained to the owner that the couple was not on the waitlist and this was discrimination, she did not apologize and proceeded to help the next guest.', 'sentiment': 'negative'}, {'Extracted Segment': 'I showed up to Flights, with no reservation, and was told that the wait was 30-40 minutes.', 'sentiment': 'negative'}, {'Extracted Segment': 'So tell me why did I need to wait 40 minutes to be seated??', 'sentiment': 'negative'}], 'Food Quality': [], 'Price and Value for Money': [], 'Ambience': [], 'Other': [{'Extracted Segment': 'I would give this place 1 star if I could.', 'sentiment': 'negative'}, {'Extracted Segment': "She clearly didn't care!", 'sentiment': 'negative'}]}}