human
We have had problems with Caffe Riace on 2 consecutive times now, with the same pattern. We believe these problems are structural.

The service is simply abominable. We have been left alone with no order having been taken, on both occasions. First time it was 75 minutes until first food reached the table. Second time, only 40 minutes (?!)

When it finally arrived, the food was cold (both times). With 4 patrons, there was a large spacing in arrival of food for different people. Nearby tables were having similar problems, just as we experienced first time around.

This restaurant is dealing with several problems that can only make it very difficult to provide a good experience. The kitchen is tiny, way too small for the number of tables. The restaurant layout has a number of disjoint rooms, virtually guaranteeing that patrons will be forgotten for long periods of time. The restaurant has a large amount of outdoor patio seating. This is naturally unusable in the winter. When warm weather comes, they naturally try to fill it. This means that there is a large seasonal variation in the size of the wait staff, so I am not surprised that they find it difficult to get good help.

The quality of the food is OK, but not great. The size of portions are adequate to large. The menu pricing is actually too low, which I think also contributes to the unsustainable nature of this place. Between cutting corners too close, dealing with a rabbit warren of unconnected rooms, dealing with a large fluctuation in number of customers, and having a cooking staff that can't stage 4 plates to come out at the same time, this place is trying to achieve Mission Impossible.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'The service is simply abominable.', 'sentiment': 'negative'}, {'Extracted Segment': 'We have been left alone with no order having been taken, on both occasions.', 'sentiment': 'negative'}, {'Extracted Segment': 'First time it was 75 minutes until first food reached the table. Second time, only 40 minutes (?!)', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'When it finally arrived, the food was cold (both times).', 'sentiment': 'negative'}, {'Extracted Segment': 'The quality of the food is OK, but not great.', 'sentiment': 'neutral'}], 'Price and Value for Money': [{'Extracted Segment': 'The menu pricing is actually too low, which I think also contributes to the unsustainable nature of this place.', 'sentiment': 'negative'}], 'Ambience': [], 'Other': [{'Extracted Segment': 'This restaurant is dealing with several problems that can only make it very difficult to provide a good experience.', 'sentiment': 'negative'}, {'Extracted Segment': 'The kitchen is tiny, way too small for the number of tables. The restaurant layout has a number of disjoint rooms, virtually guaranteeing that patrons will be forgotten for long periods of time.', 'sentiment': 'negative'}]}}