human
The receptionist Ali was great upon arrival: very courteous and welcoming. However, during the wait process, everything turned very bad. He did not update us on the table status and waiting progress as time went on, and to our dismay, gave our table away to others before telling us at the end when we were ready, at which time we had to wait for another 30 minutes. He could have updated us what he planned to do as I was right there in front of him. Instead, he simply gave it away without saying anything or working with us to arrange better. Very disappointed.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'The receptionist Ali was great upon arrival: very courteous and welcoming.', 'sentiment': 'positive'}, {'Extracted Segment': 'He did not update us on the table status and waiting progress as time went on', 'sentiment': 'negative'}, {'Extracted Segment': 'and to our dismay, gave our table away to others before telling us at the end when we were ready', 'sentiment': 'negative'}, {'Extracted Segment': 'He could have updated us what he planned to do as I was right there in front of him.', 'sentiment': 'neutral'}, {'Extracted Segment': 'Instead, he simply gave it away without saying anything or working with us to arrange better.', 'sentiment': 'negative'}, {'Extracted Segment': 'we had to wait for another 30 minutes.', 'sentiment': 'negative'}]}}