human
I have been a customer for years because I am frequently around the Burlingame Ave area, and have always enjoyed the food and drinks here. Never going again and have told lots of friends about my experience here recently: 1. No paper menus. Since when? A few months ago they still had the option of looking at a menu. I'm in my 30's but the extremely young waitress treated me like I'm ancient and on my deathbed for not wanting to view their menu online. By the way, the online menu isn't easy to navigate and seems very low budget. I prefer to look at a paper menu when I'm out with friends instead of us being forced to sit and look at our phones. Relaxing with friends for meals and drinks should be different. I find it reeeeeaaaallly hard to believe there wasn't a paper menu anywhere in the restaurant? Or was the waitress being passive aggressive? 2. It's clear that our waitress knew she didn't even have to pretend to be nice or give good customer service because there is an automatic 20% "service fee" added to any bill. I always tip 20% but I do not appreciate it being mandatory. If the restaurant thinks their employees should automatically get 20% more, please give them that increase on their salary.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "the extremely young waitress treated me like I'm ancient and on my deathbed for not wanting to view their menu online", 'sentiment': 'negative'}, {'Extracted Segment': 'It\'s clear that our waitress knew she didn\'t even have to pretend to be nice or give good customer service because there is an automatic 20% "service fee" added to any bill', 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': 'I always tip 20% but I do not appreciate it being mandatory', 'sentiment': 'negative'}], 'Ambience': [], 'Other': [{'Extracted Segment': 'No paper menus. Since when? A few months ago they still had the option of looking at a menu', 'sentiment': 'negative'}, {'Extracted Segment': "I find it reeeeeaaaallly hard to believe there wasn't a paper menu anywhere in the restaurant? Or was the waitress being passive aggressive?", 'sentiment': 'negative'}]}}