human
We are old customers of La Fondue at Los Gatos. We have not been there for more than 18 months and noticed some changes which may be due to covid. Menu has been simplified. Not that many options as before but still good. We feel that we got less cheese on the Cheese Fondue as in other occasions. The waitress was average, we got a table outside and she was not coming back to check if we needed something as frequent as she should. We had to call other people more than three times because she was not around to help us with our food. The food heaters were not warming up the food as it should have been and it was because she was not setting up the warmers as it should have been. At the end we were assigned a tip of 20% for only the two of us. Which it was 'optional' but it came already assigned in our check. It was going to take longer to ask her to change it that just leaving it that way. Overall it was a good experience but better waitress and warmer food would have been help. My wife was cold most of the time, so seating outside was not the best seating.
gpt
{'overall_sentiment': 'mixed', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'The waitress was average, we got a table outside and she was not coming back to check if we needed something as frequent as she should.', 'sentiment': 'negative'}, {'Extracted Segment': 'We had to call other people more than three times because she was not around to help us with our food.', 'sentiment': 'negative'}, {'Extracted Segment': 'It was going to take longer to ask her to change it that just leaving it that way.', 'sentiment': 'neutral'}], 'Food Quality': [{'Extracted Segment': 'Menu has been simplified. Not that many options as before but still good.', 'sentiment': 'neutral'}, {'Extracted Segment': 'We feel that we got less cheese on the Cheese Fondue as in other occasions.', 'sentiment': 'negative'}, {'Extracted Segment': 'The food heaters were not warming up the food as it should have been and it was because she was not setting up the warmers as it should have been.', 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': "At the end we were assigned a tip of 20% for only the two of us. Which it was 'optional' but it came already assigned in our check.", 'sentiment': 'negative'}], 'Ambience': [{'Extracted Segment': 'My wife was cold most of the time, so seating outside was not the best seating.', 'sentiment': 'negative'}]}}