human
I have dined here probably 30 times over the years. It's a great special outing. I've taken my son here for his birthday many times over the years. The service has always been attentive and friendly. There was a huge service failure this time. I made the manager aware of the issue, they went above and beyond to make it right. This is why they received four stars instead of one.
gpt
{'overall_sentiment': 'positive', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'The service has always been attentive and friendly.', 'sentiment': 'positive'}, {'Extracted Segment': 'There was a huge service failure this time.', 'sentiment': 'negative'}, {'Extracted Segment': 'I made the manager aware of the issue, they went above and beyond to make it right.', 'sentiment': 'positive'}], 'Price and Value for Money': [], 'Ambience': []}}