human
Interesting, the manager or owner replied with an apology and asked for details. I provided details and then they wrote back and offered free drinks OR free dessert (not both apparently) LOL. I didn't respond because why in the world would we drive all the way up there to a place we hated for free drinks OR dessert and also risk them spitting in our drinks or food? The better response would have been to reimburse us for the full horrendous experience.

The messages from the restaurant are no longer here so I assume they deleted them. Guess the offer is no longer valid anymore anyway. Lolol. Shake my head!!
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'Interesting, the manager or owner replied with an apology and asked for details.', 'sentiment': 'neutral'}, {'Extracted Segment': 'I provided details and then they wrote back and offered free drinks OR free dessert (not both apparently) LOL.', 'sentiment': 'negative'}, {'Extracted Segment': "I didn't respond because why in the world would we drive all the way up there to a place we hated for free drinks OR dessert and also risk them spitting in our drinks or food?", 'sentiment': 'negative'}, {'Extracted Segment': 'The better response would have been to reimburse us for the full horrendous experience.', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': 'The messages from the restaurant are no longer here so I assume they deleted them.', 'sentiment': 'neutral'}, {'Extracted Segment': 'Guess the offer is no longer valid anymore anyway.', 'sentiment': 'negative'}, {'Extracted Segment': 'Lolol. Shake my head!!', 'sentiment': 'negative'}]}}