human
I've been to the Grandview a few times now, and honestly the food is meh, and the service is meh (depends highly upon the server; it's been great, and it's been lousy), the prices are on the high side for the quality of the food, and it is a bit of a drive (which I personally love, but isn't for everyone). 

That said, the views, the cocktails, and overall ambience make up for the places where it falls short, in my opinion -- enough to give the benefit of the doubt that service & food will continue to improve, and a four star review with that optimism. 

Go for the drive, ambience, and views (maybe even just for a drink, which have been excellent, in my experience!) and you won't be disappointed! =) Reservation definitely recommended. 

That said, message to the management: it would be pretty awesome if you could get food and service up to par, as both of those things are certainly within your control, and would make this a truly top-notch South Bay option.
gpt
{'overall_sentiment': 'mixed', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'it would be pretty awesome if you could get service up to par', 'sentiment': 'neutral'}], 'Food Quality': [{'Extracted Segment': 'the food is meh,', 'sentiment': 'negative'}, {'Extracted Segment': 'it would be pretty awesome if you could get food up to par', 'sentiment': 'positive'}], 'Price and Value for Money': [{'Extracted Segment': 'the prices are on the high side for the quality of the food,', 'sentiment': 'negative'}], 'Ambience': [{'Extracted Segment': 'the views, the cocktails, and overall ambience make up for the places where it falls short', 'sentiment': 'positive'}, {'Extracted Segment': 'Go for the drive, ambience, and views', 'sentiment': 'positive'}]}}