human
We were looking for dinner after a long day of travel. We saw Flight and were instantly intrigued. We were seated immediately and looked over the menu. We decided quickly what we wanted and waited for our server to greet us to take our drink order. We waited...we called using the at table Server button...4 times...we asked 4 people to help us and after 20 minutes...Nick finally agreed to take our order even though he wasn't assigned to our table. We hadn't even had someone over to take our drink order. The food had so much potential but lacked flavor. My meatballs were cold and my husband's Chicken Parmesan was bland. My baby's food was way too hot and she burned herself. We didn't complain because we were so hungry. When Nick asked about our food, I told him my meatballs were cold...he removed them from the bill. Children eat free with an adult entree. Nick was responsive and apologetic. Thank you, Nick. I would try it again to see if we could achieve a better overall experience...maybe this is a one off...
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "We waited...we called using the at table Server button...4 times...we asked 4 people to help us and after 20 minutes...Nick finally agreed to take our order even though he wasn't assigned to our table.", 'sentiment': 'negative'}, {'Extracted Segment': 'When Nick asked about our food, I told him my meatballs were cold...he removed them from the bill.', 'sentiment': 'neutral'}], 'Food Quality': [{'Extracted Segment': 'The food had so much potential but lacked flavor.', 'sentiment': 'negative'}, {'Extracted Segment': "My meatballs were cold and my husband's Chicken Parmesan was bland.", 'sentiment': 'negative'}], 'Price and Value for Money': [], 'Ambience': [{'Extracted Segment': "My baby's food was way too hot and she burned herself.", 'sentiment': 'negative'}], 'Other': []}}