human
Ummmm yeah, it's called Kirk's Steakburgers but not all Kirk's are created equally. Incredibly disappointed and feel like I wasted my money here. We recently tried Kirk's in Palo Alto while out Christmas shopping at the Town and Village Shopping Center and had an amazing mouth watering experience. The Palo Alto location is the true Kirk's experience! They pride themselves on chargrilled cooking and the fact that they use ground sirloin. It's what sets them apart from your average burger joints.

The San Jose location is friendly where they come out and talk to you; ask how your food is & make small talk. The speed of our meal was fine but Our burgers were so greasy they soaked through the buns. I highly doubt the burger meat is actual ground sirloin at the San Jose location. It was just too greasy to be sirloin! The burger patties were not formed properly and they resembled mush. Plus, there was no chargrilled taste! That's the whole reason you would want to eat a burger here!

I had ordered the bacon, avocado with cherry pepper relish. At the Palo Alto place the relish was the best part but this place skimps and adds a bit of the relish to a mayo sauce having it slightly resemble thousand island dressing. So not the same stuff!

The steak fries were hot and crispy as well as their beer battered onion rings! Sadly out of our meal the sides were the highlight. We were in San Jose for the evening and thought we would try out this location and contemplated driving over to Palo Alto but thought "it's right here, let's give it a whirl!" Paid a lot for sub-par food. In short---Kirk's Steakburgers in Palo Alto is the best of the 2 by far.

Okay--so today I was contacted by the owner and they apologized for our dining experience and refunded us our meal. Just for that they will earn future business from us.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'The San Jose location is friendly where they come out and talk to you; ask how your food is & make small talk.', 'sentiment': 'positive'}, {'Extracted Segment': 'I had ordered the bacon, avocado with cherry pepper relish.', 'sentiment': ''}], 'Food Quality': [{'Extracted Segment': 'Our burgers were so greasy they soaked through the buns. I highly doubt the burger meat is actual ground sirloin at the San Jose location.', 'sentiment': 'negative'}, {'Extracted Segment': 'The burger patties were not formed properly and they resembled mush.', 'sentiment': 'negative'}, {'Extracted Segment': "Plus, there was no chargrilled taste! That's the whole reason you would want to eat a burger here!", 'sentiment': 'negative'}, {'Extracted Segment': 'I had ordered the bacon, avocado with cherry pepper relish. At the Palo Alto place the relish was the best part but this place skimps and adds a bit of the relish to a mayo sauce having it slightly resemble thousand island dressing.', 'sentiment': 'negative'}, {'Extracted Segment': 'The steak fries were hot and crispy as well as their beer battered onion rings!', 'sentiment': 'positive'}], 'Price and Value for Money': [{'Extracted Segment': 'Paid a lot for sub-par food.', 'sentiment': 'negative'}], 'Ambience': [], 'Other': [{'Extracted Segment': "Ummmm yeah, it's called Kirk's Steakburgers but not all Kirk's are created equally.", 'sentiment': 'neutral'}, {'Extracted Segment': 'Incredibly disappointed and feel like I wasted my money here.', 'sentiment': 'negative'}, {'Extracted Segment': 'Just for that they will earn future business from us.', 'sentiment': ''}]}}