human
For a supposedly high-end spot, the service had so many holes large enough for me to drive a truck through. I was part of a group of 20 people from work.
Key points:1. Our wine came 15 minutes late, and that too after repeatedly asking the waiter.
2. I asked for a decanter - had to wait for over  5 minutes to get that.
3. Ordered a second bottle of wine and asked it to be decanted. Wine came already decanted and I noticed that the wine was of the WRONG vintage (2015 instead of 2014.) Big no-no; I NEED to be informed about it BEFORE bottle is opened. When I mentioned it to the waiter, he said that he was giving me the 2015 wine for the same price (what rubbish and how patronizing.) Is this like a car model, where a newer vintage is almost always better? Or did he assume we were country bumpkins who didn't know our wines?
4. Wine glasses were not replaced for the second wine-a no-no at a high-end spot.
5. Cheddar fondue was left to cook unattended- we stirred it but it wasn't as smooth or silky as a fondue should be.
6. Waiter never came by to see how we were doing. May be the guaranteed tip was not an incentive.
Net net : NOT  a fan of this place. I'm an avid foodie from Palo Alto and have much much better spots to visit.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'The service had so many holes large enough for me to drive a truck through.', 'sentiment': 'negative'}, {'Extracted Segment': 'Our wine came 15 minutes late, and that too after repeatedly asking the waiter.', 'sentiment': 'negative'}, {'Extracted Segment': 'I asked for a decanter - had to wait for over 5 minutes to get that.', 'sentiment': 'negative'}, {'Extracted Segment': 'When I mentioned it to the waiter, he said that he was giving me the 2015 wine for the same price (what rubbish and how patronizing.).', 'sentiment': 'negative'}, {'Extracted Segment': 'Wine glasses were not replaced for the second wine-a no-no at a high-end spot.', 'sentiment': 'negative'}, {'Extracted Segment': 'Waiter never came by to see how we were doing. May be the guaranteed tip was not an incentive.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': "Cheddar fondue was left to cook unattended- we stirred it but it wasn't as smooth or silky as a fondue should be.", 'sentiment': 'negative'}], 'Price and Value for Money': [], 'Ambience': [], 'Other': []}}