human
I'm sorry to say that my first and only experience at GrandView was terrible... we were hoping for a great time celebrating my wife's birthday. I'm a small business owner here in San Jose and I rarely go out. Unfortunately, there were more than 4 unsavory moments during my first and only visit to GrandView--
1st and Foremost, there was plenty of grand view seating available but for some reason we were sat at a table with no view. We thought well maybe there's a big reservation already booked... but as time passed we realized that those tables were available, we just were never offered to be moved as a courtesy. 
The waiter (MARK) was condescending when we were placing our meal and drink orders-- especially because we were ordering pricey meals (lobster and steak)...
We weren't asked if we were celebrating something special. 
The waiter never came back to ask if we needed anything although he forgot to bring 2nd Lobster Tail and Mashed Potatoes which we never got. 
We decided to leave a huge tip for Mark!! We hope to deconstrue whatever preconceptions he has of Latinos not tipping well. Hopefully this will affect Mark's future treatment of Latino patrons.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'The waiter (MARK) was condescending when we were placing our meal and drink orders-- especially because we were ordering pricey meals (lobster and steak)...', 'sentiment': 'negative'}, {'Extracted Segment': "We weren't asked if we were celebrating something special.", 'sentiment': 'neutral'}, {'Extracted Segment': 'The waiter never came back to ask if we needed anything although he forgot to bring 2nd Lobster Tail and Mashed Potatoes which we never got.', 'sentiment': 'negative'}, {'Extracted Segment': "We decided to leave a huge tip for Mark!! We hope to deconstrue whatever preconceptions he has of Latinos not tipping well. Hopefully this will affect Mark's future treatment of Latino patrons.", 'sentiment': 'positive'}], 'Ambience': [{'Extracted Segment': "1st and Foremost, there was plenty of grand view seating available but for some reason we were sat at a table with no view. We thought well maybe there's a big reservation already booked... but as time passed we realized that those tables were available, we just were never offered to be moved as a courtesy.", 'sentiment': 'negative'}, {'Extracted Segment': 'Unfortunately, there were more than 4 unsavory moments during my first and only visit to GrandView--', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': "I'm sorry to say that my first and only experience at GrandView was terrible... we were hoping for a great time celebrating my wife's birthday. I'm a small business owner here in San Jose and I rarely go out.", 'sentiment': 'negative'}]}}