human
Umm not sure what's going on at this place but this was my fifth time in the past 6 years or so and it gets worse each time. I am afraid they may go out of business soon if they don't get their act together. For the price you pay, the servers are inattentive, food is underwhelming, and the experience is rather stressful. They were understaffed and the place is a chaos. This time we were seated in a very dark corner where we couldn't see menu or the food. The stove had heating irregularity and our food on the grilling pan was either not cooking, or smoking. They were so busy that our chocolate was overheating and too thick by the time they brought out the dipping items. Unfortunate, because I used to love this place. Felt like it has become a rip-off venue. I'm never coming back.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'The servers are inattentive', 'sentiment': 'negative'}, {'Extracted Segment': 'They were understaffed', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'the food is underwhelming', 'sentiment': 'negative'}], 'Price and Value for Money': [], 'Ambience': [{'Extracted Segment': "This time we were seated in a very dark corner where we couldn't see menu or the food", 'sentiment': 'negative'}, {'Extracted Segment': 'The place is a chaos', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': "Umm not sure what's going on at this place but ", 'sentiment': 'neutral'}, {'Extracted Segment': "I am afraid they may go out of business soon if they don't get their act together", 'sentiment': 'negative'}, {'Extracted Segment': 'Unfortunate, because I used to love this place', 'sentiment': 'negative'}]}}