human
The worst service. So busy waited 40 mins for food and it came out tasting like rubber on the chicken sandwich. My drink was dirty and had lettuce on it. Said it was busy due to happy hour but happy hour is 9-5 makes no sense- update: the owner and manager reached out and they offered us complimentary drinks and we didn' t have to pay for the sandwich- made up for what we had to endure
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'The worst service.', 'sentiment': 'negative'}, {'Extracted Segment': "update: the owner and manager reached out and they offered us complimentary drinks and we didn' t have to pay for the sandwich- made up for what we had to endure", 'sentiment': 'positive'}, {'Extracted Segment': 'So busy waited 40 mins for food', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'it came out tasting like rubber on the chicken sandwich.', 'sentiment': 'negative'}, {'Extracted Segment': 'My drink was dirty and had lettuce on it.', 'sentiment': 'negative'}], 'Price and Value for Money': [], 'Ambience': [], 'Other': [{'Extracted Segment': 'Said it was busy due to happy hour but happy hour is 9-5 makes no sense', 'sentiment': 'negative'}]}}