human
I am really rooting for this place to succeed as downtown Campbell could use a good sushi place, however I see like me, many others had the same awful customer service experience. I write this review, hoping the managers will take these complaints seriously and fix the issues before business dwindles. The sushi was delicious. The sashimi fresh and the rolls flavorful. The beef udon was not exactly authentic, but I realize I shouldn't have expected it to be. My main complaint is the customer service, it took forever to get our rolls and when we ordered an additional one it took twice as long. I have to compliment the hostess for taking note of our lost looks and coming over to check on us, while our waiter was elsewhere. It almost seemed as if there are too many tables and not enough kitchen/sushi bar space to keep up with the orders. There appeared to be several cooks, servers, etc. but somehow the food took FOREVER. I plan to try this place again in the future, but probably only once more if the service does not improve. As someone else stated there are tons of sushi places nearby with exceptional service.
gpt
{'overall_sentiment': 'mixed', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'I see like me, many others had the same awful customer service experience.', 'sentiment': 'negative'}, {'Extracted Segment': 'My main complaint is the customer service, it took forever to get our rolls and when we ordered an additional one it took twice as long.', 'sentiment': 'negative'}, {'Extracted Segment': 'I have to compliment the hostess for taking note of our lost looks and coming over to check on us, while our waiter was elsewhere.', 'sentiment': 'positive'}, {'Extracted Segment': 'It almost seemed as if there are too many tables and not enough kitchen/sushi bar space to keep up with the orders. There appeared to be several cooks, servers, etc. but somehow the food took FOREVER.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'The sushi was delicious. The sashimi fresh and the rolls flavorful.', 'sentiment': 'positive'}, {'Extracted Segment': "The beef udon was not exactly authentic, but I realize I shouldn't have expected it to be.", 'sentiment': 'neutral'}], 'Ambience': [{'Extracted Segment': 'It almost seemed as if there are too many tables and not enough kitchen/sushi bar space to keep up with the orders.', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': 'As someone else stated there are tons of sushi places nearby with exceptional service.', 'sentiment': 'neutral'}]}}