human
We had reservations at 8:30pm. Got there on time. By 9:05pm we weren't seated. Given that I had a baby that couldn't stay later than planned we decided to leave but they had my credit card on file from open table and they said (and did) charge me $50/ per person because we "cancelled" even though they were the ones who were very late to seat us. Manager was rude, owner was ruder and things escalated a bit from there. Would not recommend it seems they like to defraud customers
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'Manager was rude, owner was ruder and things escalated a bit from there.', 'sentiment': 'negative'}, {'Extracted Segment': "We had reservations at 8:30pm. Got there on time. By 9:05pm we weren't seated.", 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': "they had my credit card on file from open table and they said (and did) charge me $50/ per person because we 'cancelled' even though they were the ones who were very late to seat us.", 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': "Given that I had a baby that couldn't stay later than planned we decided to leave", 'sentiment': 'neutral'}, {'Extracted Segment': 'Would not recommend it seems they like to defraud customers', 'sentiment': 'negative'}]}}