human
Upon walking in, the hostess and manager were arguing about something quite unprofessionally. My family stood there for about 5 seconds before the hostess turned around. It was quite awkward. We went to the restrooms downstairs to wash our hands before our meal and we were horrified at the condition of the bathrooms. It's almost Halloween but this was a living nightmare. There was toilet paper and water on the floor while the walls and toilet did not seem to have been cleaned in weeks. We rushed up the stairs like we were running from a plague. We ordered a flight of fries for $13 and sliders for $16 and my son got the $9 kids flight. The truffle fries were decent. However, it is a different story for everything else. The burgers in the sliders were dry as kindling and so cheaply made. My son's fried chicken was mostly breading with a razor thin piece of chicken in the center. I was sorely disappointed and even skipped dessert as my faith in it being any good dwindled. We were presented with a flight ticket for freebies at the next visit. I'm sorry, even if free, I don't think we can come back after that plane crash.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'Upon walking in, the hostess and manager were arguing about something quite unprofessionally.', 'sentiment': 'negative'}, {'Extracted Segment': 'My family stood there for about 5 seconds before the hostess turned around. It was quite awkward.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'We ordered a flight of fries for $13 and sliders for $16 and my son got the $9 kids flight.', 'sentiment': 'neutral'}, {'Extracted Segment': 'The truffle fries were decent.', 'sentiment': 'positive'}, {'Extracted Segment': 'However, it is a different story for everything else. The burgers in the sliders were dry as kindling and so cheaply made.', 'sentiment': 'negative'}, {'Extracted Segment': "My son's fried chicken was mostly breading with a razor thin piece of chicken in the center.", 'sentiment': 'negative'}, {'Extracted Segment': 'I was sorely disappointed and even skipped dessert as my faith in it being any good dwindled.', 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': 'yes these are Burlingame prices, but there was absolutely no value in what we are paying for.', 'sentiment': 'negative'}], 'Ambience': [{'Extracted Segment': "We went to the restrooms downstairs to wash our hands before our meal and we were horrified at the condition of the bathrooms. It's almost Halloween but this was a living nightmare.", 'sentiment': 'negative'}, {'Extracted Segment': 'There was toilet paper and water on the floor while the walls and toilet did not seem to have been cleaned in weeks.', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': 'We rushed up the stairs like we were running from a plague.', 'sentiment': 'negative'}, {'Extracted Segment': "I'm sorry, even if free, I don't think we can come back after that plane crash.", 'sentiment': 'negative'}]}}