human
impossible to get a reservation because no one will pick up the phone. The prerecorded message just goes round and round. After calling 3 times, i heard someone say "hold please" before being put on hold for 10 min and then giving up.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'impossible to get a reservation because no one will pick up the phone.', 'sentiment': 'negative'}, {'Extracted Segment': "After calling 3 times, i heard someone say 'hold please' before being put on hold for 10 min and then giving up.", 'sentiment': 'negative'}], 'Food Quality': [], 'Price and Value for Money': [], 'Ambience': [], 'Other': [{'Extracted Segment': 'The prerecorded message just goes round and round.', 'sentiment': 'negative'}]}}