human
Before Kirk's reopened, I absolutely loved them. I am not sure if they are under new management right now or not, but something has definitely changed. I went to pick up my phone order, and the staff ignored me and then made me wait 15 min for someone else to help me. After getting home, we found our order was incomplete. I called to get a refund as we live 20 min away and the person I spoke with told me they could not process a refund without the manager there but she would text them right away and take my information so he could process it the next day. I called again the next day, and they had no recollection of me or the situation and still didn't process my refund. This is the worst experience I've had in a long time.

On top of all that the food we ordered and received was over cooked.

I don't think I'll be giving them a second chance anytime soon.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "Before Kirk's reopened, I absolutely loved them.", 'sentiment': 'positive'}, {'Extracted Segment': 'I am not sure if they are under new management right now or not, but something has definitely changed.', 'sentiment': 'neutral'}, {'Extracted Segment': 'I went to pick up my phone order, and the staff ignored me and then made me wait 15 min for someone else to help me.', 'sentiment': 'negative'}, {'Extracted Segment': 'I called to get a refund as we live 20 min away and the person I spoke with told me they could not process a refund without the manager there but she would text them right away and take my information so he could process it the next day.', 'sentiment': 'negative'}, {'Extracted Segment': "I called again the next day, and they had no recollection of me or the situation and still didn't process my refund.", 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'On top of all that the food we ordered and received was over cooked.', 'sentiment': 'negative'}], 'Price and Value for Money': [], 'Ambience': [], 'Other': [{'Extracted Segment': "This is the worst experience I've had in a long time.", 'sentiment': 'negative'}]}}