human
My husband goes to Kirks every year on his birthday to get his free burger. He's been doing that for at least 20 years. His birthday was 2 days ago, he stopped there after work at 8:30 to get his burger and they were closed. Their sign on the door says 9pm and there were employees inside the locked building saying 'we're closed'. HUH? What business posts 9pm and closes at 8:30? He was SO disappointed! The second star is there because when you can get them, the burgers are great!
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "Their sign on the door says 9pm and there were employees inside the locked building saying 'we're closed'.", 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'The second star is there because when you can get them, the burgers are great!', 'sentiment': 'positive'}], 'Price and Value for Money': [], 'Ambience': [], 'Other': [{'Extracted Segment': "He's been doing that for at least 20 years.", 'sentiment': 'neutral'}, {'Extracted Segment': 'HUH? What business posts 9pm and closes at 8:30?', 'sentiment': 'negative'}, {'Extracted Segment': 'He was SO disappointed!', 'sentiment': 'negative'}]}}