human
We ordered online and it sent to the wrong place (we clicked Palo Alto but it was sent to Campbell). We called to cancel right away but the rude guy on the other end refused to cancel our order that was over $50 and hung up. When I tried to call back, he didn't answer multiple times. I can't believe a business that's been around this long, would do this to a loyal customer over a computer website issue that wasn't even my fault! This location is awful.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'We called to cancel right away but the rude guy on the other end refused to cancel our order that was over $50 and hung up.', 'sentiment': 'negative'}, {'Extracted Segment': "When I tried to call back, he didn't answer multiple times.", 'sentiment': 'negative'}, {'Extracted Segment': "I can't believe a business that's been around this long, would do this to a loyal customer over a computer website issue that wasn't even my fault!", 'sentiment': 'negative'}], 'Other': []}}