human
Definitely a fan of the one in Campbell. Tried this location last night for the first time and it was a little busy. Got to order & had to wait over an hour for the food to arrive. Was with friends and they were frustrated, so they asked for their food Togo. Turns out they set one of my rolls togo in their bag AND I never received my other roll. The server and manager then told us that the kitchen was closed, and gave us some random roll that I guess they just had sitting around. So I asked for a refund for the roll I didn't receive. The waitress let out a big sigh and force said, 'sure.' I also work with food & that's not how you treat a customer for asking for a refund for something they didn't even receive. Anyway if you want a good experience, I'd suggest the Campbell location.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'Was with friends and they were frustrated, so they asked for their food Togo.', 'sentiment': 'negative'}, {'Extracted Segment': 'The server and manager had then told us that the kitchen was closed, and gave us some random roll that I guess they just had sitting around.', 'sentiment': 'negative'}, {'Extracted Segment': "So I asked for a refund for the roll I didn't receive. The waitress let out a big sigh and force said, 'sure.'", 'sentiment': 'negative'}, {'Extracted Segment': 'Got to order & had to wait over an hour for the food to arrive.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'Turns out they set one of my rolls Togo in their bag AND I never received my other roll.', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': "I also work with food & that's not how you treat a customer for asking for a refund for something they didn't even receive.", 'sentiment': 'negative'}]}}