human
Attended La Fondue on a Tuesday night with family. Experiences at La Fondue in the past have always been positive, with exceptional service. However, this time around was different. The portions have dramatically gone down in size, including the portion of bread given for the cheese as well as the meat or seafood that you receive. Additionally, the service was subpar at the most. While the server was friendly, you could tell she lacked basic knowledge of the service field and even of the restaurant itself.For our meat portion of the meal, we selected two grills as the cooking method. One was hot and sizzling instantaneously, while the other one was taking quite a while to heat up. This is understandable - it varies from grill to grill. However, our server did not check in on us until one side of our table had already finished half their meal. She told us that it took a while to heat up, then left and told us she'd be back again to check up. She didn't come back to check up, and the grill took another 15 minutes to heat up. While this was frustrating, it wasn't as bad as what was in store for us. The server came over to bring the traditional champagne and apple cider given if you are celebrating a special occasion. The server came over holding a serving tray piled high with champagne glasses and the dippers for the chocolate fondue. As she came over, she dropped the entire tray, sending glass and champagne flying over our table, getting champagne all on my brother's pants and glass on his arms. Nobody was seriously hurt, and thank goodness because included in our group was an 11 month old baby who was thankfully covered with a blanket. Having worked in the service industry, I completely understand that accidents like this happen. However, there seemed to be a serious lack of judgement on how much our server thought she could carry. Not to mention that she seemed to be rushing us through our entire meal, even taking a plate away from my mom before she had finished what was on it. If mistakes like these are made, you would expect there to be some sort of compensation, but we were gifted with a rushed apology as she hurried to attend other tables. She went to get another pot of the chocolate that had gotten champagne in it, and when she brought it back over, it was a different chocolate fondue, but at this point my family and I just wanted to leave so didn't say anything. Overall, the meal was incredibly overpriced and generally an awful experience, and no one in my family has a desire to ever go back. Skip La Fondue and make your own fondue at home - at least you know you won't be pelted with weak portions, poor service, wrong chocolate, champagne, and glass.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'However, this time around was different. The service was subpar at the most.', 'sentiment': 'negative'}, {'Extracted Segment': 'While the server was friendly, you could tell she lacked basic knowledge of the service field and even of the restaurant itself.', 'sentiment': 'negative'}, {'Extracted Segment': "Server didn't come back to check up, and the grill took another 15 minutes to heat up.", 'sentiment': 'negative'}, {'Extracted Segment': 'The server came over holding a serving tray piled high with champagne glasses and the dippers for the chocolate fondue. As she came over, she dropped the entire tray, sending glass and champagne flying over our table ', 'sentiment': 'negative'}, {'Extracted Segment': 'Not to mention that she seemed to be rushing us through our entire meal, even taking a plate away from my mom before she had finished what was on it.', 'sentiment': 'negative'}, {'Extracted Segment': 'She went to get another pot of the chocolate that had gotten champagne in it, and when she brought it back over, it was a different chocolate fondue ', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'The portions have dramatically gone down in size, including the portion of bread given for the cheese as well as the meat or seafood that you receive.', 'sentiment': 'negative'}, {'Extracted Segment': 'For our meat portion of the meal, we selected two grills as the cooking method. One was hot and sizzling instantaneously, while the other one was taking quite a while to heat up.', 'sentiment': 'neutral'}], 'Price and Value for Money': [{'Extracted Segment': 'The meal was incredibly overpriced', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': 'Having worked in the service industry, I completely understand that accidents like this happen. However, there seemed to be a serious lack of judgement on how much our server thought she could carry.', 'sentiment': 'negative'}, {'Extracted Segment': 'If mistakes like these are made, you would expect there to be some sort of compensation, but we were gifted with a rushed apology as she hurried to attend other tables.', 'sentiment': 'negative'}]}}