human
This is for their horrible customer service. I ordered a $50 gift card that was supposedly sent to my house but I actually never received it. I asked them for a refund if the card was lost and they told me that they would not be able to issue me a refund. Fifty bucks is nothing to this place considering the fact that they charge about $100 per person. I'm putting a lot of effort into finding out where this is card is and in the end I am being ripped off. Below is part of the email chain if you don't believe it. I will never come here again or recommend this place to my friends. And to think that I was buying a gift card for someone and this is how they treat their customers. Hello,If the gift card is not recovered and returned to us we will be unable to issue any sort of refund.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'This is for their horrible customer service.', 'sentiment': 'negative'}, {'Extracted Segment': "I asked them for a refund if the card was lost and they told me that they would not be able to issue me a refund. I'm putting a lot of effort into finding out where this is card is and in the end I am being ripped off.", 'sentiment': 'negative'}], 'Food Quality': [], 'Price and Value for Money': [{'Extracted Segment': 'Fifty bucks is nothing to this place considering the fact that they charge about $100 per person.', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': "Below is part of the email chain if you don't believe it.", 'sentiment': 'neutral'}, {'Extracted Segment': 'I will never come here again or recommend this place to my friends. And to think that I was buying a gift card for someone and this is how they treat their customers.', 'sentiment': 'negative'}]}}