human
We have been going to La Fondue for years. As others have stated, the change in the menu was a big surprise and also a disappointment. The new menu is a prefix for $75.00 per person, plus a 20% service fee (which is not the tip!), that they also charge tax to. I understand the increase in pricing to $75.00, but the service fee which is not disclosed and charging tax to the service fee is not right. The other thing is how they charge now it does not pay to go with an odd number party. We were a party of 3, one being a vegetarian. Previously we could order a fondue for 2 and a side of vegetables for like $18 to feed us. Now we pay $75 each, but you can only choose one main course type, so now the vegetarian still has to pay an additional $18 on top of the $75 even though they are unable to eat the main course. Seems like they could allow you to choose two (since they would save $$$ on the meat), but no. The salads are not changed, which was good. The cheese options have been greatly reduced. Luckily the one we always chose was still there, but I can see many being disappointed their favorite is gone. The main course is now only a grill option. We always chose that, but it seems strange being a fondue restaurant you don't have a fondue option for the main course. The chocolate, oh the chocolate. Only 2 options now, which is disappointing as our option is gone and easily could have been made as we used to get the Baileys and chocolate. As for the service it was just ok. Our server from the second she got to our table rushed us. We had literally just sat down and she immediately comes over for our order. We hadn't even picked up the menu yet. Also I loved that one of the secondary servers comes over and asks if we're celebrating a special occasion and when we tell her just says ok and leaves. My white wine was warm and I didn't see anyone for over 20 min to ask them to correct. It was very hot inside the restaurant. Not because of the grill, but because they didn't have ac on and it was 90-plus outside. The biggest disappointment was the chocolate. The secondary server dropped off the chocolate and left. A while later they came back with the dippers and she didn't adjust the temperature. It burnt and was inedible. We didn't see our regular server till she picked up the bill and even the manager who came to offer us additional dippers didn't notice the chocolate was solid and burnt. For the $350+ we paid it was disappointing and I don't know if or how long it will be till we return.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'Our server from the second she got to our table rushed us.', 'sentiment': 'negative'}, {'Extracted Segment': 'As for the service it was just ok.', 'sentiment': 'neutral'}, {'Extracted Segment': "The secondary server comes over and asks if we're celebrating a special occasion.", 'sentiment': 'neutral'}, {'Extracted Segment': "My white wine was warm and I didn't see anyone for over 20 min to ask them to correct.", 'sentiment': 'negative'}, {'Extracted Segment': 'The biggest disappointment was the chocolate. The secondary server dropped off the chocolate and left.', 'sentiment': 'negative'}, {'Extracted Segment': "We had literally just sat down and she immediately comes over for our order. We hadn't even picked up the menu yet.", 'sentiment': 'negative'}, {'Extracted Segment': "A while later they came back with the dippers and she didn't adjust the temperature.", 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'The salads are not changed, which was good. The cheese options have been greatly reduced.', 'sentiment': 'neutral'}, {'Extracted Segment': 'Luckily the one we always chose was still there', 'sentiment': 'positive'}, {'Extracted Segment': 'The chocolate, oh the chocolate. Only 2 options now, which is disappointing as our option is gone and easily could have been made.', 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': 'The new menu is a prefix for $75.00 per person, plus a 20% service fee (which is not the tip!)', 'sentiment': 'negative'}, {'Extracted Segment': 'I understand the increase in pricing to $75.00, but the service fee which is not disclosed and charging tax to the service fee is not right.', 'sentiment': 'negative'}], 'Ambience': [{'Extracted Segment': "It was very hot inside the restaurant. Not because of the grill, but because they didn't have ac on and it was 90-plus outside.", 'sentiment': 'negative'}]}}