human
Would have given 5 stars if we they brought our ribs with the rest of the food. We were told it was ordered but the system crashed. My friend already received and finished her meal by the time mine came. Besides that, the Old Fashioned flight and Mimosa Flight were great. Adriana at the bar was awesome. She is friendly, bubbly and honest. If you ask her what's the most popular or not so great drink or dish she'll tell you. Freddie the bar back was also nice, he and Adriana made us laugh. Ive been in the F&B industry a long time and customer service is key especially when you're in a mall within a casino. TBH the hostesses weren't very welcoming, and couldn't be bothered with seating us and pointed us over to the bar and said 'you'll probably get faster service there'. Not the greatest first impression. We'll come back to see Adriana, as we seemed invisible to any of the other staff.
gpt
{'overall_sentiment': 'mixed', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'Adriana at the bar was awesome. She is friendly, bubbly and honest.', 'sentiment': 'positive'}, {'Extracted Segment': "If you ask her what's the most popular or not so great drink or dish she'll tell you.", 'sentiment': 'neutral'}, {'Extracted Segment': 'Freddie the bar back was also nice, he and Adriana made us laugh.', 'sentiment': 'positive'}, {'Extracted Segment': "TBH the hostesses weren't very welcoming, and couldn't be bothered with seating us and pointed us over to the bar and said 'you'll probably get faster service there'.", 'sentiment': 'negative'}, {'Extracted Segment': 'My friend already received and finished her meal by the time mine came.', 'sentiment': 'neutral'}], 'Food Quality': [{'Extracted Segment': 'Would have given 5 stars if they brought our ribs with the rest of the food.', 'sentiment': 'negative'}, {'Extracted Segment': 'We were told it was ordered but the system crashed.', 'sentiment': 'negative'}, {'Extracted Segment': 'Besides that, the Old Fashioned flight and Mimosa Flight were great.', 'sentiment': 'positive'}], 'Other': [{'Extracted Segment': "Ive been in the F&B industry a long time and customer service is key especially when you're in a mall within a casino.", 'sentiment': 'neutral'}, {'Extracted Segment': 'Not the greatest first impression.', 'sentiment': 'negative'}]}}