human
Okay so i'm not a fan of snobs and I have to say as much as i love this place the people that work there can be on that end of the spectrum. i had previously rated them a 5 but going down a few notches due to service. i had recently just called to place a quick phone order and i was on hold for over 7 minutes w/o anyone picking back up i hung up called back an VM saying they are busy to leave a message. hmmmm 20 min later i'm giving them a start back. I let them know about the long wait and they were nice enough to give me 25% off. The guy did apologize and apparently he was the guy on the floor and taking calls at lunch time. They prob just needed help and need to communicate a little better. but they were nice about it when i came in.
gpt
{'overall_sentiment': 'mixed', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'the people that work there can be on that end of the spectrum.', 'sentiment': 'negative'}, {'Extracted Segment': 'i had previously rated them a 5 but going down a few notches due to service.', 'sentiment': 'negative'}, {'Extracted Segment': 'The guy did apologize and apparently he was the guy on the floor and taking calls at lunch time.', 'sentiment': 'positive'}, {'Extracted Segment': 'they were nice about it when i came in.', 'sentiment': 'positive'}, {'Extracted Segment': 'i was on hold for over 7 minutes w/o anyone picking back up', 'sentiment': 'negative'}], 'Price and Value for Money': [], 'Ambience': [], 'Other': [{'Extracted Segment': "hmmmm 20 min later i'm giving them a start back.", 'sentiment': 'neutral'}, {'Extracted Segment': 'They prob just needed help and need to communicate a little better.', 'sentiment': 'negative'}]}}