human
Thank you for ruining my birthday I wish I could give 0 stars! I made an 8:30 reservation for a party of 2. We show up before time around 7:45 and "check in" for the 8:30 reservation. Person at front desk tells me that you will be seated at 8:30 and you can either sit or roam around. So we choose to take a stroll downtown and show up again at 8:15. Now we patiently wait for 8:30 pm. At 8:25, we check with the manager for our 8:30 reservation and she puts us last in queue for all people who reserved at 8:30pm. After waiting till 8:40, we again inquire and now she tells us that there are 3 ppl ahead of us and we need to wait 15-20 mins. Are you kidding me? She knew we came before everyone else; she let them in first! Had reservation and waited for our time. I decided to walk out and ask her to cancel our reservation, and she basically had no regrets just a formal sorry. Worst service for being such a fancy place la Fondue! 0 star service
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'Worst service for being such a fancy place la Fondue!', 'sentiment': 'negative'}, {'Extracted Segment': 'After waiting till 8:40 we again inquire and now she tells us that there are 3 ppl ahead of us and we need to wait 15-20 mins.', 'sentiment': 'negative'}, {'Extracted Segment': 'She basically had no regrets just a formal sorry.', 'sentiment': 'negative'}], 'Food Quality': [], 'Price and Value for Money': [], 'Ambience': [], 'Other': []}}