human
The experience that I had at La Fondue last week was completely different than any that I have had in the past. It's primarily the short and under trained staff. They used to employ enough professional staff to give each table the attention that is deserved for the experience that you would expect for the price they ask. 
After a very long wait, while watching the steam pour out of the fondue pot, we were served the wrong selection of cheese fondue. We decided that was alright, so we told the assistant waitress to proceed. We specified that we had a black pepper allergy at the table and that we would prefer to not have it added...moments later, the assistant waitress added black pepper to the cheese. When we mentioned it, she did not remake the cheese; She took a spoon out and scooped out as much of the pepper that she could see. 
During the service of the main course, our waiter dropped a piece of meat off of the plate while presenting it. He did not discard the meat; He scooped it off of the table and placed it back on the plate. 
We were also served the wrong selection of Chocolate Fondue, again, we accepted the change. The assistant waitress told us that she had forgotten to bring out the toffee bits that would be added to the mix, and that she would return with them momentarily. We waited for some time, mentioned the toffee to the waiter when he came to check on us...and finally just gave up and began eating the fondue as it was. By the time the assistant waitress came out with the toffee, our pot was about 90% finished an the chocolate at the bottom had burnt, despite our efforts to keep it mixing. The setting must have been too high.
We ordered a second bottle of wine just before the main course was presented. The assistant waitress came back twice to ask us which wine we had wanted before another staff member finally served it to us after we were finished with the dessert course.
Overall, nothing went terribly wrong. The experience just wasn't worth the cost.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'short and under trained staff', 'sentiment': 'negative'}, {'Extracted Segment': 'assistant waitress added black pepper to the cheese', 'sentiment': 'negative'}, {'Extracted Segment': 'waiter dropped a piece of meat off of the plate while presenting it', 'sentiment': 'negative'}, {'Extracted Segment': 'assistant waitress told us that she had forgotten to bring out the toffee bits', 'sentiment': 'negative'}, {'Extracted Segment': 'waiter came back twice to ask us which wine we had wanted before another staff member finally served it to us after we were finished with the dessert course', 'sentiment': 'negative'}, {'Extracted Segment': 'After a very long wait, while watching the steam pour out of the fondue pot', 'sentiment': 'neutral'}], 'Food Quality': [{'Extracted Segment': 'wrong selection of cheese fondue', 'sentiment': 'negative'}, {'Extracted Segment': 'burnt chocolate at the bottom had burnt, despite our efforts to keep it mixing', 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': "The experience just wasn't worth the cost", 'sentiment': 'negative'}], 'Ambience': [], 'Other': []}}