human
Unnecessarily Overrated! Compulsory 20% Gratuity even for 2 customers on one table. This is such an insane policy of charging 20% tips already on the bill for the customers. No matter its 6 head count or 2 head count on the table. What if we don't like the service or food and want to tip less than 20%? It's not a fine dining or exceptional service experience restaurant. Our server literally forgot to give our drink and then they said it was the last call after 25 minutes. Like do you guys really want to charge like that for such below average service?
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'Our server literally forgot to give our drink and then they said it was the last call after 25 minutes.', 'sentiment': 'negative'}], 'Food Quality': [], 'Price and Value for Money': [{'Extracted Segment': 'Compulsory 20% Gratuity even for 2 customers on one table.', 'sentiment': 'negative'}], 'Ambience': [], 'Other': [{'Extracted Segment': 'No matter its 6 head count or 2 head count on the table.', 'sentiment': 'neutral'}, {'Extracted Segment': "It's not a fine dining or exceptional service experience restaurant.", 'sentiment': 'negative'}]}}