human
Would loved to have had a chance to review this place. I made reservations via Open Table. I got a reservation confirmation number so I figured all was fine. Come to find out, on December 16th, via email and NO phone call, Grandview canceled my reservation with no explanation. I didn't know until I checked my email the night before! I left a message and got no return phone call. Luckily, Forbes Mill Steakhouse took my last minute reservation and my boyfriend and I had a perfect night no thanks to Grandview.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'I got a reservation confirmation number so I figured all was fine.', 'sentiment': 'neutral'}, {'Extracted Segment': 'Come to find out, on December 16th, via email and NO phone call, Grandview canceled my reservation with no explanation.', 'sentiment': 'negative'}, {'Extracted Segment': 'I left a message and got no return phone call.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'Luckily, Forbes Mill Steakhouse took my last minute reservation and my boyfriend and I had a perfect night no thanks to Grandview.', 'sentiment': 'positive'}], 'Other': [{'Extracted Segment': 'Would loved to have had a chance to review this place.', 'sentiment': 'neutral'}, {'Extracted Segment': "I didn't know until I checked my email the night before!", 'sentiment': 'negative'}]}}