human
I used to LOVE this restaurant but sadly, it has gone downhill. I attribute this to poor management. Our seafood entree was fishy. When we told the waiter, he did not seem to care - nor did the manager (Samantha Simons) who told us "maybe we'll see you again, maybe we won't!" Our meal was $160 for two. Not including the wine. When I used the bathroom, it was a mess. 
This is an upscale fine dining restaurant that used to be one of the best in the Bay Area. There is no excuse for bad management who are rude to patrons.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'I attribute this to poor management.', 'sentiment': 'negative'}, {'Extracted Segment': "When we told the waiter, he did not seem to care - nor did the manager (Samantha Simons) who told us 'maybe we'll see you again, maybe we won't!'", 'sentiment': 'negative'}, {'Extracted Segment': 'There is no excuse for bad management who are rude to patrons.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'Our seafood entree was fishy.', 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': 'Our meal was $160 for two. Not including the wine.', 'sentiment': 'neutral'}], 'Ambience': [{'Extracted Segment': 'When I used the bathroom, it was a mess.', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': 'I used to LOVE this restaurant but sadly, it has gone downhill.', 'sentiment': 'negative'}, {'Extracted Segment': 'This is an upscale fine dining restaurant that used to be one of the best in the Bay Area.', 'sentiment': 'positive'}]}}