human
We saw the great reviews of Kirk's and thought we have to try it. Now to be fair we door dashed it and then the food was not ready on the scheduled time so it must have sat for while. The raw ingredients of the burgers were great, but they did not follow any of the requests that their site ask for like no tomato, extra pickles, not lettuce etc. Perhaps they don't have the process down as to how to handle on-line orders. I can tell the quality of the ingredients are great and would love to try it fresher and maybe that would change everything. Also had their fries with cajun ranch, these were really good. I will try again.
gpt
{'overall_sentiment': 'mixed', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "Perhaps they don't have the process down as to how to handle on-line orders.", 'sentiment': 'negative'}, {'Extracted Segment': 'Now to be fair we door dashed it and then the food was not ready on the scheduled time so it must have sat for while.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'The raw ingredients of the burgers were great, but they did not follow any of the requests that their site ask for like no tomato, extra pickles, not lettuce etc.', 'sentiment': 'negative'}, {'Extracted Segment': 'I can tell the quality of the ingredients are great and would love to try it fresher and maybe that would change everything.', 'sentiment': 'positive'}, {'Extracted Segment': 'Also had their fries with cajun ranch, these were really good.', 'sentiment': 'positive'}], 'Other': [{'Extracted Segment': 'I will try again.', 'sentiment': 'neutral'}]}}