human
I was at the restaurant this last Friday with all my 4 girlfriends. We had a nice time and place was very nice. I met Alex the owner as he greeted us at the front to be seated. The food was great, the atmosphere was very nice and the drink were pretty good except for you Flights if margaritas on the rocks. I also expressed to my waitress that the falafels that we ordered took a very long time to come. It basically came after all the remaking appetizers were all gone and we were all full. I expressed my concern but nothing was done. We paid the bill and upon leaving the restaurant I expressed the same concern to Alex and he told me to send him an email and gave me your card. I wish the waitress would of taken off our bill the Flights of Margaritas as we didn't even touched them and left them on the table. They were terrible. Also the falafel we didn't eat them as it came to out table an hour late. Haven't those 2 items being take off our bill that night would of made our experience better. The bill for 4 people was over $225. I emailed Ron Romano the General Manager per the owner Alexander but no response back.
gpt
{'overall_sentiment': 'mixed', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'I met Alex the owner as he greeted us at the front to be seated.', 'sentiment': 'positive'}, {'Extracted Segment': 'The waitress took a very long time to come', 'sentiment': 'negative'}, {'Extracted Segment': 'I expressed my concern but nothing was done', 'sentiment': 'negative'}, {'Extracted Segment': 'Alex told me to send him an email and gave me your card', 'sentiment': 'neutral'}, {'Extracted Segment': 'The waitress took a very long time to come', 'sentiment': 'negative'}, {'Extracted Segment': 'It basically came after all the remaking appetizers were all gone and we were all full', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'The food was great', 'sentiment': 'positive'}, {'Extracted Segment': 'We ordered falafels It basically came after all the remaking appetizers were all gone and we were all full', 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': 'The bill for 4 people was over $225', 'sentiment': 'neutral'}, {'Extracted Segment': "Haven't those 2 items being take off our bill that night would of made our experience better", 'sentiment': 'negative'}], 'Ambience': [{'Extracted Segment': 'The place was very nice', 'sentiment': 'positive'}], 'Other': []}}