human
Celebrated my birthday here August 2019. Reservation for 2 @ 8:45pm. They asked if it is special occasion. I stated birthday.

When we got to the restaurant, they asked my name and confirmed for 2 with birthday reservation. Appetizers came out in a timely manner. Our main meal was late. 

Long story short, the bill came out and they want us to pay asap so they can all go home. We paid the bill $289 and no birthday cake or occasion. This restaurant is a joke. Will not do business again.

I had to remind them it was my birthday celebration. Bad management, poor crew and poor customer service!
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'When we got to the restaurant, they asked my name and confirmed for 2 with birthday reservation.', 'sentiment': 'neutral'}, {'Extracted Segment': 'I had to remind them it was my birthday celebration.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'Appetizers came out in a timely manner. Our main meal was late.', 'sentiment': 'mixed'}], 'Price and Value for Money': [{'Extracted Segment': 'We paid the bill $289 and no birthday cake or occasion.', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': 'This restaurant is a joke. Will not do business again.', 'sentiment': 'negative'}, {'Extracted Segment': 'Bad management, poor crew and poor customer service!', 'sentiment': 'negative'}]}}