human
Was excited to come to this place, as we have not gone out in so long. We sat at the bar, right in front. We immediately felt un welcomed, embarrassed and ignored. We sat there for 15 minutes, but it felt like an eternity. I would expect this kind of service from a fast food place in East San Jose, not downtown Campbell on Saturday night. Sara, the so called server, walked past us several times and still did not even offer water. After sitting there the owner walked up and finally asked what we wanted to start off with. We gave him our drink order and thought maybe it would get better since the owner took our drink order. Well it did not. Sara returned after ignoring us, asking what we had ordered. She explained they were out of an IPA out of the flights we ordered. We were very disappointed with their lack of commitment to service and customer service. To add insult to injury, after seconds of finishing our last flight, miss Sara the server plops the bill on the counter. We thought that maybe we would have a pleasant surprise with a discount. WRONG again...... in short this place stinks!
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'We immediately felt unwelcome, embarrassed and ignored.', 'sentiment': 'negative'}, {'Extracted Segment': 'Sara, the so called server, walked past us several times and still did not even offer water.', 'sentiment': 'negative'}, {'Extracted Segment': 'Sara returned after ignoring us, asking what we had ordered.', 'sentiment': 'negative'}, {'Extracted Segment': 'We sat there for 15 minutes', 'sentiment': 'negative'}], 'Food Quality': [], 'Price and Value for Money': [], 'Ambience': [], 'Other': []}}