human
Writing this review with a heavy heart. Unfortunately the experience I had yesterday was so horrible and the worst customer service I've ever had that I will never be returning again. I say this as someone who has been a loyal customer for years and recommended this place to dozens of people.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'the staff member told me I had to wait in the line', 'sentiment': 'negative'}, {'Extracted Segment': 'She asked me to come inside because there was something wrong with my order.', 'sentiment': 'neutral'}, {'Extracted Segment': 'the woman who was monitoring the tablet for app orders informed me that I placed an order for Monday at 12:45, so my sandwiches were not ready', 'sentiment': 'negative'}, {'Extracted Segment': "She just kept saying, 'it says 12:45 on Monday, so I don't know what to tell you!' And I kept saying I understand that it says that on your end, but on my end it doesn't", 'sentiment': 'negative'}, {'Extracted Segment': "She told me if I wanted to cancel I needed to take it up with caviar and that wasn't their problem", 'sentiment': 'negative'}, {'Extracted Segment': 'I waited 15 minutes', 'sentiment': 'neutral'}, {'Extracted Segment': "She told me I would have to wait 45-60 mins for us to make my sandwich because we have a lot of people ahead of you and you don't get to just skip in front of them", 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': "these are the best sandwiches I've ever had", 'sentiment': 'positive'}], 'Price and Value for Money': [], 'Ambience': []}}