human
I haven't been to the Los Gatos Coffee Roasting Company for well over 2 years. Since I was going to the Apple Store, I figured I would come back to try it again. I went at 11am on a tuesday morning. The coffee shop definitely does have a small-town charm it to. It's debatable whether it needs a minor renovation or not. I completely forgot there are two store fronts, one is the roasting side that offers their full selection of brewed coffee and pastries and the other side that primarily offers more savory food items and espresso-based drinks. I know I was a little confused because my friend wanted regular brewed coffee and I couldn't find it on the espresso side. Cleanliness (4/5): Both sides of the shop looked very clean. The condiment bar areas were fully stocked, clean and organized - as well as their retail wall. Nothing extraordinary. Customer Connection (3/5): this was different on both sides. On the brewing side, the cashier was nice and friendly; asked if there were any questions. She actually answered some of mine about the types of scones they had. On the espresso side, the cashier was nice as well but he was on his phone so it didn't make me feel like customers were the priority. Granted, it wasn't busy and there wasn't anyone in line but he could've possibly asked if I needed any help or suggestions, etc. I ordered and that was fine and normal. Service/Product Quality (4/5): I ordered an iced latte and a brewed coffee. The latte was okay. Nothing that stood out but at least the espresso flavor was good. I like that the brewed coffee is self-served so we can determine how much room we want in the coffee. The coffee was for my friend and I didn't personally try it but she said it was good.
gpt
{'overall_sentiment': 'positive', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'On the brewing side, the cashier was nice and friendly; asked if there were any questions.', 'sentiment': 'positive'}, {'Extracted Segment': 'She actually answered some of mine about the types of scones they had.', 'sentiment': 'positive'}, {'Extracted Segment': "On the espresso side, the cashier was nice as well but he was on his phone so it didn't make me feel like customers were the priority.", 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'The latte was okay. Nothing that stood out but at least the espresso flavor was good.', 'sentiment': 'neutral'}, {'Extracted Segment': 'I like that the brewed coffee is self-served so we can determine how much room we want in the coffee.', 'sentiment': 'positive'}, {'Extracted Segment': "The coffee was for my friend and I didn't personally try it but she said it was good.", 'sentiment': 'neutral'}], 'Ambience': [{'Extracted Segment': 'The coffee shop definitely does have a small-town charm to it.', 'sentiment': 'neutral'}, {'Extracted Segment': 'Both sides of the shop looked very clean.', 'sentiment': 'positive'}, {'Extracted Segment': 'The condiment bar areas were fully stocked, clean and organized - as well as their retail wall. Nothing extraordinary.', 'sentiment': 'neutral'}], 'Other': [{'Extracted Segment': "I haven't been to the Los Gatos Coffee Roasting Company for well over 2 years.", 'sentiment': 'neutral'}, {'Extracted Segment': 'Since I was going to the Apple Store, I figured I would come back to try it again.', 'sentiment': 'positive'}, {'Extracted Segment': 'I went at 11am on a tuesday morning.', 'sentiment': 'neutral'}]}}