human
I'll start by saying, I have been coming to Kirk's burgers for over 5 years, and have always enjoyed their tasteful pure beef burgers. However, this last visit yesterday, has left me with the feeling that it will be my last. The burgers we ordered yesterday seemed to taste different, and did not have the usual "Kirk's flavor" that many of us locals have grown to love. They were flavorless, and texture was very rough. It just did not have a good-taste quality.

Shocked by this, we decided to talk to the management, where a gentlemen named Hoss, informed us there were indeed changes going on with the burgers and quality of meat! How shocking! We were offered a refund, however, we still feel saddened that this ownership decided to change the famous burgers. Such a shame, that a beloved and local landmark is starting to go down hill.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'However, this last visit yesterday, has left me with the feeling that it will be my last.', 'sentiment': 'negative'}, {'Extracted Segment': 'Shocked by this, we decided to talk to the management', 'sentiment': 'neutral'}, {'Extracted Segment': 'We were offered a refund', 'sentiment': 'positive'}], 'Food Quality': [{'Extracted Segment': "I have been coming to Kirk's burgers for over 5 years, and have always enjoyed their tasteful pure beef burgers.", 'sentiment': 'positive'}, {'Extracted Segment': "The burgers we ordered yesterday seemed to taste different, and did not have the usual 'Kirk' s flavor' that many of us locals have grown to love.", 'sentiment': 'negative'}, {'Extracted Segment': 'They were flavorless, and texture was very rough.', 'sentiment': 'negative'}, {'Extracted Segment': 'It just did not have a good-taste quality.', 'sentiment': 'negative'}, {'Extracted Segment': 'where a gentlemen named Hoss, informed us there were indeed changes going on with the burgers and quality of meat!', 'sentiment': 'neutral'}]}}