human
Flights is the new spot in B-Game. It replaced Straight which was severely lacking in their last months.The overall setup in the place is quite nice. The airline-setting is nicely done, they even have a real plane hanging from the ceiling. The name is program, everything is served as a flight: from drinks to food.The wine flights (we had the Pinot Noir and the Cabernet) were really good, I loved them. The food (we had the fries and the calamari) was average, nothing really special but this is hard to achieve in Burlingame with many excellent restaurants to choose from.Service was bad. The buzzer they give you for your table is useless. First of all we did not get one after we already waved down a waitress for ordering (we sat outside facing California Drive) and when we finally had it and pressed the dollar sign for the bill (it flashes up blue), nobody ever showed up.Nice tech, just unfortunately it doesn't work or the staff does not know how to use it. So I went inside with the check to pay it. Servers are uncoordinated, have no idea which table has what food. Everyone seems to be new at their job, regardless how old/young they look. Lots of confusion. I wish I could say much more about the place but it is in the end very average and I give them one extra star because they are new.I love the concept of Flights but they need to get their s*** together or they will not survive very long in Burlingame. The restaurant business is too vicious here for places that don't provide above-average experience.
gpt
{'overall_sentiment': 'mixed', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'Service was bad.', 'sentiment': 'negative'}, {'Extracted Segment': 'The buzzer they give you for your table is useless.', 'sentiment': 'negative'}, {'Extracted Segment': 'Servers are uncoordinated, have no idea which table has what food. Everyone seems to be new at their job, regardless how old/young they look.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'The wine flights (we had the Pinot Noir and the Cabernet) were really good, I loved them.', 'sentiment': 'positive'}, {'Extracted Segment': 'The food (we had the fries and the calamari) was average, nothing really special but this is hard to achieve in Burlingame with many excellent restaurants to choose from.', 'sentiment': 'neutral'}], 'Price and Value for Money': [], 'Ambience': [{'Extracted Segment': 'The overall setup in the place is quite nice.', 'sentiment': 'positive'}, {'Extracted Segment': 'The airline-setting is nicely done, they even have a real plane hanging from the ceiling.', 'sentiment': 'positive'}], 'Other': [{'Extracted Segment': "I love the concept of Flights but they need to get their s*** together or they will not survive very long in Burlingame. The restaurant business is too vicious here for places that don't provide above-average experience.", 'sentiment': 'mixed'}]}}