human
So Flights was the 2018 Restaurant of the year? Ok, we gave it a shot. Interesting tapas-style menu also with entree choices. We ordered the Bloody Mary flight of 3. Delicious! And three tapas-style choices; fried chicken, styx and tacos. The place at 1:00 was busy with many tables occupied and most people leaving after we were seated. Our drinks came and we waited what seemed an inordinate amount of time for our first order of the three tacos. Then another long wait for the styx. Both the tacos and Styx were delicious. The fried chicken never came in spite of us asking our server twice. Chicken came after we pressed the button to bring out the bill. It was now after 2:00 pm and we needed to leave. We did not accept the chicken and evidently without any explanation the manager removed the charge from our bill. This experience was certainly not a good first impression. Hence the 4 star rating. The least the manager should have done was to have come to us and apologized or explained the screw up. The removal of the charge was a nice gesture that came too late as we really wanted the chicken.
gpt
{'overall_sentiment': 'mixed', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'The fried chicken never came in spite of us asking our server twice.', 'sentiment': 'negative'}, {'Extracted Segment': 'We did not accept the chicken and evidently without any explanation the manager removed the charge from our bill.', 'sentiment': 'neutral'}, {'Extracted Segment': 'Our drinks came and we waited what seemed an inordinate amount of time for our first order of the three tacos.', 'sentiment': 'negative'}, {'Extracted Segment': 'Then another long wait for the styx.', 'sentiment': 'negative'}, {'Extracted Segment': 'Chicken came after we pressed the button to bring out the bill.', 'sentiment': 'neutral'}], 'Food Quality': [{'Extracted Segment': 'Delicious! And three tapas-style choices; fried chicken, styx and tacos.', 'sentiment': 'positive'}, {'Extracted Segment': 'Both the tacos and Styx were delicious.', 'sentiment': 'positive'}], 'Price and Value for Money': [], 'Other': [{'Extracted Segment': 'So Flights was the 2018 Restaurant of the year? Ok, we gave it a shot.', 'sentiment': 'neutral'}, {'Extracted Segment': 'It was now after 2:00 pm and we needed to leave.', 'sentiment': 'negative'}, {'Extracted Segment': 'This experience was certainly not a good first impression. Hence the 4 star rating.', 'sentiment': 'mixed'}]}}