human
Horrible customer service, so slow to get our food. I'm almost certain the order was never sent to the kitchen, or, they forgot. Plus, they tried to charge us a kitchen tip fee
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'Horrible customer service', 'sentiment': 'negative'}], 'Food Quality': [], 'Price and Value for Money': [{'Extracted Segment': 'Plus, they tried to charge us a kitchen tip fee', 'sentiment': 'negative'}]}}