human
I guess they thought the view is enough and everything else doesn't matter. Well, news flash: Service. Is. Everything.
We made a reservation online and in the notes asked specifically for a quiet table, not near families and kids. We arrive and first few long min were totally ignored, nobody in the check-in desk, and employees all seem tired and in general seem to avoid making eye contact as to not be disturbed. Finally some "bro" type dude gets to the desk and almost reluctantly seats us. The dude takes us in, through a 30% empty restaurant, and in the entire place there's only one family with kids - and he sits us right there next to them. I remind him of the request in the reservation, and the fact there are tons of empty tables, so he roles his eyes, makes some lame excuse and then leads us to another section, but instead of sitting us in the nice empty table facing the window he leads us to the very back dark corner almost as an f-u gesture because we "dared" asking. I ask him if we can sit in the window table and he makes another lame excuse. At this point we just said never mind and left.
At least the road in and back is nice enough. Too bad they treat mew prospect customers as a burden. Shocked they are still in business.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'We arrive and first few long min were totally ignored, nobody in the check-in desk, and employees all seem tired and in general seem to avoid making eye contact as to not be disturbed.', 'sentiment': 'negative'}, {'Extracted Segment': "The dude takes us in, through a 30% empty restaurant, and in the entire place there's only one family with kids - and he sits us right there next to them.", 'sentiment': 'negative'}, {'Extracted Segment': 'I remind him of the request in the reservation, and the fact there are tons of empty tables, so he roles his eyes, makes some lame excuse and then leads us to another section...', 'sentiment': 'negative'}, {'Extracted Segment': 'I ask him if we can sit in the window table and he makes another lame excuse.', 'sentiment': 'negative'}, {'Extracted Segment': 'We made a reservation online and in the notes asked specifically for a quiet table, not near families and kids. We arrive and first few long min were totally ignored...', 'sentiment': 'negative'}], 'Price and Value for Money': [], 'Ambience': [{'Extracted Segment': 'At least the road in and back is nice enough.', 'sentiment': 'neutral'}, {'Extracted Segment': 'Too bad they treat new prospect customers as a burden.', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': "I guess they thought the view is enough and everything else doesn't matter. Well, news flash: Service. Is. Everything.", 'sentiment': 'negative'}, {'Extracted Segment': 'Shocked they are still in business.', 'sentiment': 'negative'}]}}