human
Hi Alex,I just finished talking to Taylor and was told I could reach out to you directly on Yelp. I enjoyed my food and service yesterday at Flights but forgot to use my discount. I came back today to see if it was possible to get the discount...My initial encounter after the host found out what I wanted was not customer friendly. Anyway at this point. I just wanted yo express myself. I will not be back to your establishment. To any future customers do not forget to use your discount. Alex I wish you much success with Flights. I recommend so training of staff in the area of customer satisfaction and discretion in how they communicate around this area of what to do when discounts are not used on the same day.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'My initial encounter after the host found out what I wanted was not customer friendly.', 'sentiment': 'negative'}, {'Extracted Segment': 'I recommend so training of staff in the area of customer satisfaction and discretion in how they communicate around this area of what to do when discounts are not used on the same day.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'I enjoyed my food and service yesterday at Flights but forgot to use my discount.', 'sentiment': 'positive'}], 'Price and Value for Money': [], 'Ambience': [], 'Other': []}}