human
Great sandwiches but poor customer service. This is the second time in a month I've ordered online and my sandwich was not ready by the time quoted. That's no big deal, I don't mind waiting. The problem is both times the person I spoke to told me they would call my sandwich out when it was ready. And both time they forgot to and my order ended up sitting there for 20 min until I asked about it again. Cold sight bread ruins this experience.
gpt
{'overall_sentiment': 'mixed', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'The problem is both times the person I spoke to told me they would call my sandwich out when it was ready.', 'sentiment': 'negative'}, {'Extracted Segment': 'both time they forgot to and my order ended up sitting there for 20 min until I asked about it again.', 'sentiment': 'negative'}, {'Extracted Segment': "This is the second time in a month I've ordered online and my sandwich was not ready by the time quoted.", 'sentiment': 'neutral'}], 'Food Quality': [{'Extracted Segment': 'Great sandwiches', 'sentiment': 'positive'}, {'Extracted Segment': 'Cold sight bread ruins this experience.', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': "That's no big deal, I don't mind waiting.", 'sentiment': 'neutral'}]}}