human
I made a reservation for six. Four of us arrived on time, but two guests called saying would arrive 30 minuets late. The manager said he could not seat us until all six were there. We asked if we could be seated at our table and have some drinks while waiting for the other two. They said no, and had us standing in the lobby until everybody arrived. The food is very good. The attitude and handling of reservations is poor.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'The manager said he could not seat us until all six were there.', 'sentiment': 'negative'}, {'Extracted Segment': 'We asked if we could be seated at our table and have some drinks while waiting for the other two.', 'sentiment': 'neutral'}, {'Extracted Segment': 'They said no, and had us standing in the lobby until everybody arrived.', 'sentiment': 'negative'}, {'Extracted Segment': 'The attitude and handling of reservations is poor.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'The food is very good.', 'sentiment': 'positive'}], 'Price and Value for Money': [], 'Ambience': []}}