human
We came to Flights last night for the first time (Sunday of Labor Day weekend). We arrived at exactly 8pm. We were seated at 8:10. When we were seated we were told "last call" for food and drinks was in 5 minutes so we better order if we wanted anything. Apparently they shut down the bar and the kitchen at 8:15 when they close at 9 (we can separately debate the merit of closing at the normal Sunday time rather than extending their hours for a holiday weekend). So we rushed through the menu and ordered food and drinks. 1 minute later, before we had even gotten water, much less our drinks or food, we got the check so they could close up. It was 8:17. Food came at 8:32. At 8:55 they were coming by asking for our credit card because we hadn't yet paid. I understand the idea of closing time and am extremely sympathetic to the staff but the entire experience was uncomfortable and terrible customer service. It would have been better if they had told us before we were sitting that they were closing soon so we could decide if we wanted a rushed experience. Our bill was almost $100 for 45 minutes at a table and generally feeling like we were imposing on them for being there the whole time. We will not be coming back. Too bad because the food was pretty good.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "When we were seated we were told 'last call' for food and drinks was in 5 minutes so we better order if we wanted anything.", 'sentiment': 'negative'}, {'Extracted Segment': 'We arrived at exactly 8pm. We were seated at 8:10.', 'sentiment': 'neutral'}, {'Extracted Segment': 'Food came at 8:32.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'The food was pretty good.', 'sentiment': 'positive'}], 'Price and Value for Money': [{'Extracted Segment': 'Our bill was almost $100 for 45 minutes at a table', 'sentiment': 'negative'}], 'Ambience': [], 'Other': []}}