human
Our overall experience was great! There were 3 of us. However, the pandemic has set some small businesses in gear to be 'creative' with their charges. Upon receiving the bill I noticed a 20% service fee was automatically charged (for the back house). In addition, they taxed the service fee and then the server was expecting a tip for her service (in addition to the 20%). This is ludicrous! I am surprised they didn't try charging back for their credit card processing fee (3%) like so many businesses are trying to do (this is part of doing business). We will not be returning until they rectify how they charge the customer.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [], 'Food Quality': [], 'Price and Value for Money': [{'Extracted Segment': 'Upon receiving the bill I noticed a 20% service fee was automatically charged (for the back house).', 'sentiment': 'negative'}, {'Extracted Segment': 'In addition, they taxed the service fee and then the server was expecting a tip for her service (in addition to the 20%).', 'sentiment': 'negative'}, {'Extracted Segment': "I am surprised they didn't try charging back for their credit card processing fee (3%) like so many businesses are trying to do (this is part of doing business).", 'sentiment': 'neutral'}, {'Extracted Segment': 'We will not be returning until they rectify how they charge the customer.', 'sentiment': 'negative'}], 'Ambience': [], 'Other': [{'Extracted Segment': 'There were 3 of us.', 'sentiment': 'neutral'}, {'Extracted Segment': 'This is ludicrous!', 'sentiment': 'negative'}]}}