human
Absolutely the most terrible experience my family and friends have ever had!!!We read previous reviews and were excited to try a new Sushi spot but were surprisingly disappointed. Our order was taken three times by three different servers one being the manager only to still have to wait over a half hour to receive our drinks! The restaurant was less than half full... We had to ask another three times for wasabi and ginger after already receiving our sushi which should be already served together. Waiters and other restaurant staff seemed to walk around aimlessly not communicating with each other. After the incredibly long wait terrible service and disappointment we receive the bill to find out we'd been charged incorrectly, they eventually fixed the bill but because of the experience we had been having checked our online banking to find we'd been charged the first bill amount as well as the fixed one! Management was apologetic but said he did not know how to deal with this sort of situation, besides just voiding one of the transactions processed.. Such a terrible and disappointing way to spend a beautiful Sunday out with family and friends!!
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'Waiters and other restaurant staff seemed to walk around aimlessly not communicating with each other.', 'sentiment': 'negative'}, {'Extracted Segment': 'Management was apologetic but said he did not know how to deal with this sort of situation', 'sentiment': 'neutral'}, {'Extracted Segment': 'Our order was taken three times by three different servers one being the manager only to still have to wait over a half hour to receive our drinks!', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'We had to ask another three times for wasabi and ginger after already receiving our sushi which should be already served together.', 'sentiment': 'negative'}], 'Price and Value for Money': [], 'Ambience': [{'Extracted Segment': 'The restaurant was less than half full', 'sentiment': 'neutral'}], 'Other': [{'Extracted Segment': 'Absolutely the most terrible experience my family and friends have ever had!!!', 'sentiment': 'negative'}, {'Extracted Segment': 'Such a terrible and disappointing way to spend a beautiful Sunday out with family and friends!!', 'sentiment': 'negative'}]}}