human
Date of this experience was July 2021 Hostess acted like she couldn't be disturbed, just stood there texting, didn't even acknowledge our presence until another hostess appeared and she asked us our names. Then the original hostess was tasked with sitting us, which apparently she wasn't too happy about; she threw major attitude, as if we were lucky to be in her presence. I'm thinking, if you don't like your job, then quit, just sayin'. Our waitress (who was very nice) took about 30 min to even come over and say hi. our food arrived cold, drinks were watered down from the ice melting due to it taking too long to get to us it was just an awful experience and not what we were use to. This place used to have great food and service. I am giving them the benefit of the doubt due to current employee issues caused by Covid lockdowns (hence 3 stars vs 1). I still feel it's the company's duty to take some responsibility for hiring competent employees as well as letting them go if they aren't built for customer service.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "Hostess acted like she couldn't be disturbed, just stood there texting, didn't even acknowledge our presence until another hostess appeared and she asked us our names.", 'sentiment': 'negative'}, {'Extracted Segment': "Then the original hostess was tasked with sitting us, which apparently she wasn't too happy about; she threw major attitude, as if we were lucky to be in her presence.", 'sentiment': 'negative'}, {'Extracted Segment': "I'm thinking, if you don't like your job, then quit, just sayin'.", 'sentiment': 'neutral'}, {'Extracted Segment': 'Our waitress (who was very nice) took about 30 min to even come over and say hi.', 'sentiment': 'negative'}, {'Extracted Segment': 'our food arrived cold, drinks were watered down from the ice melting due to it taking too long to get to us', 'sentiment': 'negative'}], 'Food Quality': [], 'Price and Value for Money': [], 'Ambience': [], 'Other': [{'Extracted Segment': 'This place use to have great food and service.', 'sentiment': 'neutral'}, {'Extracted Segment': 'I am giving them the benefit of the doubt due to current employee issues caused by Covid lockdowns (hence 3 stars vs 1).', 'sentiment': 'positive'}, {'Extracted Segment': "I still feel it's the company's duty to take some responsibility for hiring competent employees as well as letting them go if they aren't built for customer service.", 'sentiment': 'neutral'}]}}