human
Second time coming to Flights. First time was awesome! Great food, cool concept. First time there, they told us 30 minute wait and we got the text within the 30 minutes and they sat us and waited on us promptly. Would be 5 stars for that first experience. Last night, we had friends in town and they wanted to try it out, after they saw my Instagram post pics. We checked in and were told 1 hour. After an hour, we hadn't received a text, so we went back to see if there would be an additional wait. I glanced at the kiosk and it had 90 minutes on it. When the hostess returned and I asked her how much longer, she says at least an hour. So, an hour tacked onto the hour that we already waited! However, simply text or call us as the hour is approaching and let us know that you have mis-quoted the time. My friend talked to the manager and he told her that they aren't supposed to quote time to tables. I'm just annoyed that they don't have more consideration for their patrons' time, ya know? Super bummed that I didn't get to have some of their yummy shrimp and hot dog flights. Luckily, Blue Line pizza had no wait and we got our friends some awesome food there and only missed our kids' bedtime by an hour.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'First time there, they told us 30 minute wait and we got the text within the 30 minutes and they sat us and waited on us promptly.', 'sentiment': 'positive'}, {'Extracted Segment': 'When I asked her how much longer, she says at least an hour. So, an hour tacked onto the hour that we already waited!', 'sentiment': 'negative'}, {'Extracted Segment': 'However, simply text or call us as the hour is approaching and let us know that you have mis-quoted the time.', 'sentiment': 'neutral'}, {'Extracted Segment': "We checked in and were told 1 hour. After an hour, we hadn't received a text, so we went back to see if there would be an additional wait.", 'sentiment': 'negative'}, {'Extracted Segment': 'I glanced at the kiosk and it had 90 minutes on it. When the hostess returned and I asked her how much longer, she says at least an hour.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'Great food, cool concept.', 'sentiment': 'positive'}, {'Extracted Segment': "Super bummed that I didn't get to have some of their yummy shrimp and hot dog flights.", 'sentiment': 'negative'}], 'Price and Value for Money': [], 'Ambience': []}}