human
I was running late for my 2:30 pm reservation due to being stuck in traffic so I called to inform them of my situation. They said I'm fine as long as I come in before 2:30 pm. I arrived 2:15 pm but there was nobody around so I called their number and now the manager said they can't serve me because it's 2:29 pm already. How is that for a first impression for my first time here in this caffe! I let it slide it and decided to give it a try on a weekday lunch since it's quite close to my work place. I made sure I came in in time for my reservation, had an OK lunch but when I tried to use my Groupon certificate, they said they will not honor it because they already told Groupon they're not honoring them which unfortunately is on the day I went there. This is really bad! I printed my Groupon before coming to that lunch so clearly I was not informed of this change. I told them this is my first time trying their restauant. The least they can do is honor it especially for a new customer trying out their caffe. But no, they would not honor it and for that I WILL NEVER COME BACK to this restaurant and will NEVER recommend this ever! Food was average. I have better pasta and dessert. Service was attentive yet not enough to compensate for the double whammy I experience in this caffe. Will never go back!
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "They said I'm fine as long as I come in before 2:30 pm.", 'sentiment': 'neutral'}, {'Extracted Segment': "The manager said they can't serve me because it's 2:29 pm already.", 'sentiment': 'negative'}, {'Extracted Segment': 'I arrived 2:15 pm but there was nobody around so I called their number', 'sentiment': 'neutral'}], 'Food Quality': [{'Extracted Segment': 'Food was average. I have better pasta and dessert.', 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': 'I tried to use my Groupon certificate', 'sentiment': 'negative'}], 'Ambience': [], 'Other': [{'Extracted Segment': 'How is that for a first impression for my first time here in this caffe!', 'sentiment': 'negative'}, {'Extracted Segment': 'This is really bad!', 'sentiment': 'negative'}]}}