human
Disappointing I went in and ordered a latte and a mocha. The milk for the latte came out lukewarm. This drink was for my mom and she wanted something hot to drink so I went back in and requested if I could get it hotter. As soon as I turn my back I hear the people in the back start saying rude things to the boy who was steaming the milk like 'you're going to get us fired' and 'make it extremely hot' like seriously?? Right in front of me? I started to wonder if they were saying these things on purpose because I was standing in front of them. It was also easy to see the boy was new and didn't know what he was doing but was being bossed around by this obnoxious girl. If the coffee is bad and the service is bad what makes you think people would actually want to come back? I used to love visiting Los Gatos as a kid but it just feels like people here are getting more and more rude.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "As soon as I turn my back I hear the people in the back start saying rude things to the boy who was steaming the milk like 'you're going to get us fired' and 'make it extremely hot' like seriously??", 'sentiment': 'negative'}, {'Extracted Segment': 'I started to wonder if they were saying these things on purpose because I was standing in front of them.', 'sentiment': 'negative'}, {'Extracted Segment': "It was also easy to see the boy was new and didn't know what he was doing but was being bossed around by this obnoxious girl.", 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'The milk for the latte came out lukewarm.', 'sentiment': 'negative'}, {'Extracted Segment': 'This drink was for my mom and she wanted something hot to drink so I went back in and requested if I could get it hotter.', 'sentiment': 'neutral'}], 'Other': [{'Extracted Segment': 'It was honestly just so sad.', 'sentiment': 'negative'}, {'Extracted Segment': 'I used to love visiting Los Gatos as a kid but it just feels like people here are getting more and more rude.', 'sentiment': 'negative'}]}}