human
Love the concept! And want to start by giving Nathaniel a shout out for saving the day with his excellent customer service. And I also want to say that the manager came and asked about our experience after our meal, and she was very gracious and professional when I spoke honestly about our experience. These are my two stars!Unfortunately for us it was a very expensive and not so enjoyable experience. Maybe because is was a Friday night...although it was not that busy. I made a reservation and they called to remind me (very nice!), and to let me know our seat time would be 90 minutes due to it being a busy time. Okay, I get it. Arrived for our reservation and again reminded we had 90 minutes for dinner. We were seated promptly (party of 5). We sat for 20 minutes before anyone came to our table. And again we were reminded of the 90 minute seat time...so we ordered drinks and dinner. Drinks came fairly quick which was nice, and love the flight options. A solid 20 minutes later (we are half way through our seat time now) food started coming out in spurts. I mean literally our food came out one by one over the next half hour. Luckily we are family so we nibbled on each other's food. Then we waited...and waited...realizing we had never seen our waitress once after we placed our initial order. Watching the clock the entire meal since the 90 minute seat time was told to me three times, I realized we were minutes from being asked to leave. So I got up and found Nathaniel. Nathaniel not only assured me that we would not lose our table until we were done, he apologized, had our table cleared, ordered us our dessert and followed up when he noticed our dessert had not arrived - yes, you guessed it...20 minutes later. After feeling the pressure of the 90 minute time frame and watching the clock the entire meal, it took us a total of two and half hours to get through our meal. The food was good, but much of the hot food was delivered cold which was unfortunate. And it is fairly expensive - a party of 5 with 7 appetizer flights, 3 alcohol flights, 2 meals, 1 salad, and 2 dessert flights totaled $300 before tip. And yes I still tipped (food service employees live on tips!). Concept is great, but the experience was lacking.
gpt
{'overall_sentiment': 'mixed', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'want to start by giving Nathaniel a shout out for saving the day with his excellent customer service.', 'sentiment': 'positive'}, {'Extracted Segment': 'The manager came and asked about our experience after our meal, and she was very gracious and professional when I spoke honestly about our experience.', 'sentiment': 'positive'}, {'Extracted Segment': 'Nathaniel not only assured me that we would not lose our table until we were done, he apologized, had our table cleared, ordered us our dessert and followed up when he noticed our dessert had not arrived', 'sentiment': 'positive'}, {'Extracted Segment': 'We sat for 20 minutes before anyone came to our table.', 'sentiment': 'negative'}, {'Extracted Segment': 'A solid 20 minutes later (we are half way through our seat time now) food started coming out in spurts.', 'sentiment': 'negative'}, {'Extracted Segment': 'Watching the clock the entire meal since the 90 minute seat time was told to me three times, I realized we were minutes from being asked to leave.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'The food was good', 'sentiment': 'positive'}, {'Extracted Segment': 'much of the hot food was delivered cold which was unfortunate', 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': 'Unfortunately for us it was a very expensive and not so enjoyable experience.', 'sentiment': 'negative'}, {'Extracted Segment': 'A party of 5 with 7 appetizer flights, 3 alcohol flights, 2 meals, 1 salad, and 2 dessert flights totaled $300 before tip', 'sentiment': 'negative'}], 'Ambience': [], 'Other': []}}