human
Very very very disappointed in FLIGHTS. Got here at 6:30, was quoted a 30 min wait. It's now 8:35, still not seated. Manager just told us at least 30 minutes longer wait. That my friends is TERRIBLE SERVICE. Didn't offer us a drink, or anything. We're leaving. 0 stars.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'That my friends is TERRIBLE SERVICE.', 'sentiment': 'negative'}, {'Extracted Segment': "Didn't offer us a drink, or anything.", 'sentiment': 'negative'}, {'Extracted Segment': 'Got here at 6:30, was quoted a 30 min wait.', 'sentiment': 'neutral'}, {'Extracted Segment': "It's now 8:35, still not seated.", 'sentiment': 'negative'}, {'Extracted Segment': 'Manager just told us at least 30 minutes longer wait.', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': 'Very very very disappointed in FLIGHTS.', 'sentiment': 'negative'}, {'Extracted Segment': '0 stars.', 'sentiment': 'negative'}]}}