human
Been coming here for 25 years and had a horrible experience tonight. A trainee made our cheese and it wasn't the right portion and wasn't good. We ordered a new one and they charged us $78 for it. We asked for it to be comped because it wasn't made correct the first time . Alex the manager came out with an iPad telling me that 6 years ago they comped something for us due to a bad experience and they can't do it again. Then, Alex came out again and told me the general manager said we are banned from the restaurant. What is going on here? How embarrassing to run a restaurant like this and to track people and ban people.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "Alex the manager came out with an iPad telling me that 6 years ago they comped something for us due to a bad experience and they can't do it again.", 'sentiment': 'negative'}, {'Extracted Segment': 'Then, Alex came out again and told me the general manager said we are banned from the restaurant.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': "A trainee made our cheese and it wasn't the right portion and wasn't good.", 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': 'We ordered a new one and they charged us $78 for it.', 'sentiment': 'neutral'}], 'Other': [{'Extracted Segment': 'Been coming here for 25 years and had a horrible experience tonight.', 'sentiment': 'negative'}, {'Extracted Segment': "We asked for it to be comped because it wasn't made correct the first time .", 'sentiment': 'negative'}]}}