human
My husband and I have been here a few times and loved this place. However, due to a situation with whoever picked up the phone (I'm guessing the manager?) I'm not 100% sure but I think his name is Mitchell. I will never go back due to his rude customer service. I saw a coupon deal and just wanted to politely ask if there was any way to have another option (worth lesser value than the coupon offered) since I no longer eat red meat. After I asked, the man on the phone seemed to become disgusted and rudely responded that whatever was on the coupon is on the coupon. I forgot exactly what he said but he treated me like I was an annoyance. Just his kind of attitude and lack of politeness, treating regular customers with disrespect made me never want to go back to such a place. I wish I would have said something at the moment, but I was so shocked by his rude attitude.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'I will never go back due to his rude customer service.', 'sentiment': 'negative'}, {'Extracted Segment': 'After I asked, the man on the phone seemed to become disgusted and rudely responded that whatever was on the coupon is on the coupon.', 'sentiment': 'negative'}, {'Extracted Segment': 'I forgot exactly what he said but he treated me like I was an annoyance.', 'sentiment': 'negative'}, {'Extracted Segment': 'Just his kind of attitude and lack of politeness, treating regular customers with disrespect made me never want to go back to such a place.', 'sentiment': 'negative'}], 'Food Quality': [], 'Ambience': [], 'Other': [{'Extracted Segment': 'I wish I would have said something at the moment, but I was so shocked by his rude attitude.', 'sentiment': 'negative'}]}}