human
Made reservations for New Years Eve at 9:15PM. Called on the way to let them know we were running 5-10mins late. Was told our reservation would be canceled if we didn't make it within 15 mins. We sped along and arrived at 9:17PM and then waited until 10PM to get seated!!! They were not proactively attentive or apologetic. :(They planned their schedule so poorly, and then the service was slow, so accordingly got stuck still at the restaurant at midnight with maybe 2 or 3 other tables filled. Not where I planned to ring in the NY! Plus the food was totally meh. The only positive was the chocolate fondue- very yummy and the ONLY reason I would ever go back.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "Was told our reservation would be canceled if we didn't make it within 15 mins.", 'sentiment': 'negative'}, {'Extracted Segment': 'They were not proactively attentive or apologetic.', 'sentiment': 'negative'}, {'Extracted Segment': 'We sped along and arrived at 9:17PM and then waited until 10PM to get seated!!!', 'sentiment': 'negative'}, {'Extracted Segment': 'then the service was slow ', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'Plus the food was totally meh.', 'sentiment': 'negative'}, {'Extracted Segment': 'The only positive was the chocolate fondue- very yummy ', 'sentiment': 'positive'}], 'Ambience': [], 'Other': []}}