human
Food was delicious, service was great, and ambience was wonderful. However, having a reservation at this place is kind of pointless. I made reservations for two at 6:45 PM and wanted to be seated by the window. We got there in time and the hostess told us we would have to wait another hour or hour and half to get a seat inside (or by the window, not really sure what she meant) regardless of our reservation. We had the option of sitting outside; we tried but it was too cold. At that point I let the hostess know that that wasn't going to work for us and that we had reservations, and they found a seat for us inside. The hostess wasn't really friendly, nice, or even apologetic about the situation. I echo Maria H.'s review below, it just felt as if we were put to the side. After that the evening was fine. Enjoyed the food, drinks, music, and service provided by our waiter. I enjoyed the food and ambience and will return for that, but have been hesitant to go back thus far.
gpt
{'overall_sentiment': 'mixed', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'service was great', 'sentiment': 'positive'}, {'Extracted Segment': "The hostess wasn't really friendly, nice, or even apologetic about the situation.", 'sentiment': 'negative'}, {'Extracted Segment': 'After that the evening was fine. Enjoyed the food, drinks, music, and service provided by our waiter.', 'sentiment': 'positive'}, {'Extracted Segment': 'We got there in time and the hostess told us we would have to wait another hour or hour and half to get a seat inside (or by the window, not really sure what she meant) regardless of our reservation.', 'sentiment': 'negative'}, {'Extracted Segment': "I echo Maria H.'s review below, it just felt as if we were put to the side.", 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'Food was delicious', 'sentiment': 'positive'}], 'Price and Value for Money': [], 'Ambience': [{'Extracted Segment': 'ambience was wonderful', 'sentiment': 'positive'}, {'Extracted Segment': 'We had the option of sitting outside; we tried but it was too cold.', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': 'However, having a reservation at this place is kind of pointless.', 'sentiment': 'negative'}]}}