human
Food is great and very well prepared but service is not what I expected for a 4 star restaurant.It's my first time dining in the restaurant.
1. The service is a little slow for being busy on valentine day dinner.
2. Hostess did not inform our party that our table is ready. I had to confirm with them even though our party already check with them when we arrived.
3. Our food did not arrive at the same time meaning half of our party received their food and the other did not. We were a party of 6.
4. The server notified us that one of the desserts that was in the dinner offer ran out and we only had one to choose. He did not even offer an alternative. For the amount of $145.00 per plate, I was hoping there would be an alternative. Also, the dessert wine that was included with the dessert was not offered. We had to let our server know even though it was part of the dinner menu.
I'm giving this restaurant a 2-star rating based on the service I received and not the food. The food was excellent.
I hope they would train their staff for proper guest service since it is a nice place to dine. I always say why would you go back to a place if the service is bad even though the food is great. I know I wouldn't.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'The service is a little slow for being busy on valentine day dinner.', 'sentiment': 'negative'}, {'Extracted Segment': 'Hostess did not inform our party that our table is ready. I had to confirm with them even though our party already checked with them when we arrived.', 'sentiment': 'negative'}, {'Extracted Segment': 'Our food did not arrive at the same time meaning half of our party received their food and the other did not. We were a party of 6.', 'sentiment': 'negative'}, {'Extracted Segment': 'The server notified us that one of the desserts that was in the dinner offer ran out and we only had one to choose. He did not even offer an alternative.', 'sentiment': 'negative'}, {'Extracted Segment': 'He did not even offer an alternative.', 'sentiment': 'negative'}, {'Extracted Segment': 'We had to let our server know even though it was part of the dinner menu.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'Food is great and very well prepared', 'sentiment': 'positive'}, {'Extracted Segment': 'For the amount of $145.00 per plate, I was hoping there would be an alternative.', 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': 'For the amount of $145.00 per plate, I was hoping there would be an alternative.', 'sentiment': 'negative'}]}}