human
My friend had purchased gift cards from Enoteca for Christmas gifts. Three of us went in on a Saturday evening fairly early, 5PMish. We sat at the bar and Ryan came up to introduce himself and discuss the menu etc. Ryan was able to give us his memorized "speech" about the meat and cheeses that we ordered but when my friend asked which red wines had more of an "Oakey" taste, he could not give her an answer. Almost like he had memorized his speech but was not informed about the different tastes etc. We sat there and enjoyed the meat and cheeses and we enjoyed tasting the different wines. Our friend took a taste of one of her glasses and found so much sediment that we all looked at it and couldn't believe that Ryan had poured that into her glass. We brought it to Ryan's attention and his statement was basically "Well, it is the luck of the draw, you got the last of that bottle.". We were appalled that he would not apologize, and pour her a new glass. We sat there dumbfounded that we had paid for this glass and we were considering going into the wine bar and complain to the owner when another friend recommended "Yelp"....so here is our comment. The rest of our experience was fine. PS between the three of us women we have in lived in Los Gatos almost 100 years and we are in our 50's.....
gpt
{'overall_sentiment': 'mixed', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "Ryan was able to give us his memorized 'speech' about the meat and cheeses that we ordered", 'sentiment': 'neutral'}, {'Extracted Segment': "When my friend asked which red wines had more of an 'Oakey' taste, he could not give her an answer.", 'sentiment': 'negative'}, {'Extracted Segment': 'We were appalled that he would not apologize, and pour her a new glass.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'We sat there and enjoyed the meat and cheeses and we enjoyed tasting the different wines.', 'sentiment': 'positive'}], 'Price and Value for Money': [], 'Ambience': [], 'Other': [{'Extracted Segment': 'The rest of our experience was fine.', 'sentiment': 'neutral'}, {'Extracted Segment': "PS between the three of us women we have in lived in Los Gatos almost 100 years and we are in our 50's...", 'sentiment': 'neutral'}]}}