human
I have been going to Kirks since the 1980s when I lived in Palo Alto and they had a location on California Avenue. I've been coming to this Kirks in Campbell for 15 years or so. And boy am I disappointed. The last time I went in, in February, I ordered medium rare.
My burger came out almost raw. And it wasn't like it was lunch rush -- I was one of the few diners there. Nor is this the first time my food has been improperly cooked. My previous visit, the burger was well done, and I had to ask for a replacement. I loathe and despise sending food back. 
Sigh. I really like the location, the booths, the windows, and of course the fixings bar with horseradish!  However, with so much competition in this space now, I'm sure I can find some other place to satisfy my hunger. I doubt that I'll return. In fact, I think I told them that when I took my burger up to the counter and asked for my money back.
:(
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "it wasn't like it was lunch rush -- I was one of the few diners there.", 'sentiment': 'neutral'}, {'Extracted Segment': 'In fact, I think I told them that when I took my burger up to the counter and asked for my money back.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'The last time I went in, in February, I ordered medium rare.', 'sentiment': 'neutral'}, {'Extracted Segment': 'My burger came out almost raw.', 'sentiment': 'negative'}, {'Extracted Segment': 'Nor is this the first time my food has been improperly cooked.', 'sentiment': 'negative'}, {'Extracted Segment': 'My previous visit, the burger was well done, and I had to ask for a replacement.', 'sentiment': 'negative'}], 'Ambience': [], 'Other': []}}