human
Great concept! Delicious food! Amazing drinks! Bad service!Decided to take a train ride with boyfriend and our kids. So this was the perfect stop. The mini veggie pizzas and beef sliders were delicious. The mojito flight and martini flight were tasty and just enough alcohol (not weak).However the first server who approached us was never to be seen again. Which might have to do with the service button? But if so it should be explained better to customers. Waited for drinks and had to ask manager for them. Saw her go back to make one flight herself and the next still took 7 minutes. One flight of food came in a timely manner when another table was served same flight even though they arrived after us.Was told if we checked in we would get a complimentary bubbly; the manager said she would grab those and never returned.One server, with blonde hair and nose piercing was the only person who had checked on tables without buttons being pressed and apologized for inconsistent service. Also was very sweet to our 3 year old daughter.After a lot of waiting and confusion the manger did not offer any compensation or apology. She was not rude; rather more oblivious. M ind you my boyfriend is a server and has been for years and I am also in food service as a general manager. We both have a lot of patience when eating out and didn't expect the best service since it was a new restaurant. But we were definitely disappointed by the management and customer engagement. Will definitely give it another try since the drinks were good and the food was delicious. But for the price hopefully the service improves. Thank goodness for the blonde server arriving; she definitely kept us feeling welcomed instead of annoyed.
gpt
{'overall_sentiment': 'mixed', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'However the first server who approached us was never to be seen again.', 'sentiment': 'negative'}, {'Extracted Segment': 'Which might have to do with the service button? But if so it should be explained better to customers.', 'sentiment': 'neutral'}, {'Extracted Segment': 'Waited for drinks and had to ask manager for them.', 'sentiment': 'negative'}, {'Extracted Segment': 'Saw her go back to make one flight herself and the next still took 7 minutes.', 'sentiment': 'negative'}, {'Extracted Segment': 'Was told if we checked in we would get a complimentary bubbly; the manager said she would grab those and never returned.', 'sentiment': 'negative'}, {'Extracted Segment': 'One server, with blonde hair and nose piercing was the only person who had checked on tables without buttons being pressed and apologized for inconsistent service.', 'sentiment': 'positive'}, {'Extracted Segment': 'Also was very sweet to our 3 year old daughter.', 'sentiment': 'positive'}, {'Extracted Segment': 'After a lot of waiting and confusion the manger did not offer any compensation or apology.', 'sentiment': 'negative'}, {'Extracted Segment': 'She was not rude; rather more oblivious.', 'sentiment': 'neutral'}], 'Food Quality': [{'Extracted Segment': 'The mini veggie pizzas and beef sliders were delicious.', 'sentiment': 'positive'}, {'Extracted Segment': 'The mojito flight and martini flight were tasty and just enough alcohol (not weak).', 'sentiment': 'positive'}, {'Extracted Segment': 'Will definitely give it another try since the drinks were good and the food was delicious.', 'sentiment': 'positive'}], 'Price and Value for Money': [], 'Ambience': [], 'Other': [{'Extracted Segment': "M ind you my boyfriend is a server and has been for years and I am also in food service as a general manager. We both have a lot of patience when eating out and didn't expect the best service since it was a new restaurant.", 'sentiment': 'neutral'}, {'Extracted Segment': 'But we were definitely disappointed by the management and customer engagement.', 'sentiment': 'negative'}]}}