human
We were there this afternoon and my husband forgot his credit card there. After we reached home, we called them and asked them if they found the credit card. The guy who picked up the phone told us that he will look for it and call us back. I found it surprising that he needed so much time as there should be a standard lost-and-found protocol for any restaurant, let alone a wine bar where patrons could forget things after a glass or two. More than an hour goes by, we don't receive a call. Therefore, we call them back again. The same guy picks up the phone and tells us that he didn't get a chance to look for it because they are very busy and will call us back later. As it was already 9:30 PM, my husband insisted that he really needs to know if they have his credit card because he was flying out next morning. The guy disappears and then a few minutes later a women takes over the phone and denied having the card. We know for sure that the staff didn't put in any effort looking for it and just dismissed us. As for the positives, the wine we had ordered was good, and our server, Chelsea, was awesome. She took very good care of us while were in the bar. If only this was for Chelsea, I would rate this place 5 stars. Unfortunately, the dismissive attitude of their evening staff is what is bringing their rating down.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "The guy who picked up the phone told us that he will look for it and call us back. More than an hour goes by, we don't receive a call.", 'sentiment': 'negative'}, {'Extracted Segment': "The same guy picks up the phone and tells us that he didn't get a chance to look for it because they are very busy and will call us back later.", 'sentiment': 'negative'}, {'Extracted Segment': 'The guy disappears and then a few minutes later a woman takes over the phone and denied having the card.', 'sentiment': 'negative'}, {'Extracted Segment': "More than an hour goes by, we don't receive a call.", 'sentiment': 'negative'}, {'Extracted Segment': 'As it was already 9:30 PM, my husband insisted that he really needs to know if they have his credit card because he was flying out next morning.', 'sentiment': 'neutral'}], 'Food Quality': [{'Extracted Segment': 'the wine we had ordered was good', 'sentiment': 'positive'}], 'Price and Value for Money': [], 'Ambience': []}}