human
After reserving a table for 5 for a birthday celebration at 8pm, we were kept waiting until 8:45, all the while being told that the wait was due to our party size. They finally sat us at a table meant for four people, no real way to squeeze us all in and started slapping down plates of bread. Realizing it was only getting worse, we left the table and told them we couldn't all fit and that we were leaving to go somewhere else. Manager Samantha had no apologies and everything we said fell on deaf ears. She said our card that we had to give them to reserve the table would be charged anyway since we didn't check in, but we did! Sure enough, $250 showed up on my card the next day for the pleasure of a ruined celebration, salvaged only by a wonderful dinner at the Basin. Skip this place and spend your money somewhere else. Ridiculous!
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'Manager Samantha had no apologies and everything we said fell on deaf ears.', 'sentiment': 'negative'}, {'Extracted Segment': 'After reserving a table for 5 for a birthday celebration at 8pm, we were kept waiting until 8:45, all the while being told that the wait was due to our party size.', 'sentiment': 'negative'}, {'Extracted Segment': "Realizing it was only getting worse, we left the table and told them we couldn't all fit and that we were leaving to go somewhere else.", 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': "She said our card that we had to give them to reserve the table would be charged anyway since we didn't check in, but we did!", 'sentiment': 'negative'}, {'Extracted Segment': 'Sure enough, $250 showed up on my card the next day for the pleasure of a ruined celebration, salvaged only by a wonderful dinner at the Basin.', 'sentiment': 'negative'}], 'Ambience': [{'Extracted Segment': 'They finally sat us at a table meant for four people, no real way to squeeze us all in and started slapping down plates of bread.', 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': 'Skip this place and spend your money somewhere else. Ridiculous!', 'sentiment': 'negative'}]}}