human
My friend and I came here about a month ago. We shared the ceviche, Mac and cheese and fries trios. All were good, but the ceviche was my favorite. The chips that came with the ceviche were great. I really want to give Flights a four or even five star rating, but the service brings it down to a 3. Nobody was at the hostess stand and the sign "please wait to be seated" was present. We weren't seated until 10-15 mins after we arrived. Once we were seated, getting water refills and replacing a utensil that fell on the ground took more than a few minutes. The restaurant was not crowded, so they must have been understaffed. I love the concept of trying different flavors of a food and the food itself was good, but the service needs improvement. I'll try this or one of the other three locations in the future as perhaps I came on an off night.
gpt
{'overall_sentiment': 'mixed', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'I really want to give Flights a four or even five star rating, but the service brings it down to a 3.', 'sentiment': 'negative'}, {'Extracted Segment': "Nobody was at the hostess stand and the sign 'please wait to be seated' was present.", 'sentiment': 'negative'}, {'Extracted Segment': "We weren't seated until 10-15 mins after we arrived.", 'sentiment': 'negative'}, {'Extracted Segment': 'Once we were seated, getting water refills and replacing a utensil that fell on the ground took more than a few minutes.', 'sentiment': 'negative'}, {'Extracted Segment': 'The restaurant was not crowded, so they must have been understaffed.', 'sentiment': 'neutral'}], 'Food Quality': [{'Extracted Segment': 'We shared the ceviche, Mac and cheese and fries trios. All were good, but the ceviche was my favorite.', 'sentiment': 'positive'}, {'Extracted Segment': 'The chips that came with the ceviche were great.', 'sentiment': 'positive'}, {'Extracted Segment': 'I love the concept of trying different flavors of a food and the food itself was good', 'sentiment': 'positive'}], 'Other': [{'Extracted Segment': "I'll try this or one of the other three locations in the future as perhaps I came on an off night.", 'sentiment': 'neutral'}]}}