human
Went here last year with my family. This place is very nice and classy, food is amazing, staff was very friendly! Let's say this place is the most romantic & relax place to be for a couple.. and this is the reason why I reserved the table from Yelp on New Year's Eve. I didn't know that they have live big band pre fix event going on because I didn't see any event post from yelp. I tried to cancel my reservation, and the girl on the phone was giving me a very hard time, put me on hold for 40 + mins. I hung up, call back less than 3 seconds she answered my phone. I asked for the manager (owner) I told him about the issues and he was very nice to me. I told him I don't like anything on New Year's Eve menu, we don't eat duck and I'm not even like pumpkin.. he said we can change that and make whatever I like. I'm very appreciative of that, but still, I am not the type of person who likes to be around a lot of noise or events, and he still understands spoke with me very nice and gentle. I didn't get charged for canceling my reservation, and you know what's this means? It means this business is not all about the money, it's all about the customer! I still agreed to let this place hold my card number because I would love to visit this place next week, and would love to go there again and again!
gpt
{'overall_sentiment': 'positive', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'staff was very friendly!', 'sentiment': 'positive'}, {'Extracted Segment': 'the girl on the phone was giving me a very hard time', 'sentiment': 'negative'}, {'Extracted Segment': 'he was very nice to me', 'sentiment': 'positive'}, {'Extracted Segment': 'spoke with me very nice and gentle', 'sentiment': 'positive'}, {'Extracted Segment': 'I tried to cancel my reservation, and the girl on the phone was giving me a very hard time, put me on hold for 40 + mins.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'food is amazing', 'sentiment': 'positive'}], 'Price and Value for Money': [], 'Ambience': [{'Extracted Segment': 'This place is very nice and classy', 'sentiment': 'positive'}, {'Extracted Segment': 'most romantic & relax place to be for a couple', 'sentiment': 'positive'}], 'Other': []}}