human
Deceptive business practices and a total rip off!!! We very clearly told our waitress Gabriella that we wanted to order a la carte, but she ended up ordering the full 4 course menu for us. Our bill for 3 adults and 1 child was over $530+, on top of a mandatory 17% service fee for terrible service. When we asked her about the four-course menu overcharge, only then did she reveal that you cannot order a la carte. So we were forced to order the chocolate fondue we didn't ask for. On top of that, they made us take our dessert to go after we discovered that it was included in the meal instead of allowing us to eat it there due to another reservation. So they charged us a mandatory 17% service fee but didn't actually fully serve us our entire meal. After being scammed into a four-course meal for everyone including a child, the mediocre food and horrible service we received was definitely not worth the money we paid. Shame on this business for deceiving and overcharging customers!
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'We very clearly told our waitress Gabriella that we wanted to order a la carte, but she ended up ordering the full 4 course menu for us.', 'sentiment': 'negative'}, {'Extracted Segment': 'When we asked her about the four-course menu overcharge, only then did she reveal that you cannot order a la carte.', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'After being scammed into a four-course meal for everyone including a child, the mediocre food and horrible service we received was definitely not worth the money we paid.', 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': 'Our bill for 3 adults and 1 child was over $530+, on top of a mandatory 17% service fee for terrible service.', 'sentiment': 'negative'}, {'Extracted Segment': "So they charged us a mandatory 17% service fee but didn't actually fully serve us our entire meal.", 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': 'Deceptive business practices and a total rip off!!!', 'sentiment': 'negative'}, {'Extracted Segment': 'Shame on this business for deceiving and overcharging customers!', 'sentiment': 'negative'}]}}