human
I honestly have been to this location multiple times since I happen to work around the area. Not only is this location in the heart of downtown but its patio is very popular. Unfortunately today I experienced the worst service ever! Apparently they were not staffed adequately for lunch hour rush, mind you it is located in downtown San Jose around many businesses, courts and other government buildings so you would think that they are aware of lunch hour rush (12:00 pm) to be exact especially with the farmers market this summer. However the service was bad, we waited for drinks for more than 30 minutes and that's because I had to track down a server and our food for more than an hour. I love this place and this doesn't mean I will stop visiting this location I just hope they can prepare the restaurant and have the proper number of staff for the demand of service this certain location has.
gpt
{'overall_sentiment': 'mixed', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'Unfortunately today I experienced the worst service ever!', 'sentiment': 'negative'}, {'Extracted Segment': 'Apparently they were not staffed adequately for lunch hour rush', 'sentiment': 'negative'}, {'Extracted Segment': 'However the service was bad', 'sentiment': 'negative'}, {'Extracted Segment': "we waited for drinks for more than 30 minutes and that's because I had to track down a server and our food for more than an hour.", 'sentiment': 'negative'}, {'Extracted Segment': 'I just hope they can prepare the restaurant and have the proper number of staff for the demand of service this certain location has.', 'sentiment': 'neutral'}], 'Other': [{'Extracted Segment': "I love this place and this doesn't mean I will stop visiting this location", 'sentiment': 'positive'}]}}