human
I was overall very disappointed. Please update your menu when you allow your customers to make a reservation! It said that we could still do $98 la fondue for two but was not the case when we got to the restaurant. Had we known we would NOT have made the reservation. Everything was rushed out to us. When we asked about the menu, the server shrug her shoulder and said sorry. Not acceptable. She didn't even ask us first if it was okay. My best friend and I were still trying to finish our salad, and our cheese! I have never been so disappointed with the food and service here. They said they couldn't turn up out grill because it would sizzle. How else do you cook our food ??! And they charged us tax on the gratuity!! WTF?!
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'I was overall very disappointed.', 'sentiment': 'negative'}, {'Extracted Segment': 'Had we known we would NOT have made the reservation.', 'sentiment': 'negative'}, {'Extracted Segment': 'When we asked about the menu, the server shrug her shoulder and said sorry.', 'sentiment': 'negative'}, {'Extracted Segment': "She didn't even ask us first if it was okay.", 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'Please update your menu when you allow your customers to make a reservation! It said that we could still do $98 la fondue for two but was not the case when we got to the restaurant.', 'sentiment': 'negative'}, {'Extracted Segment': 'Everything was rushed out to us.', 'sentiment': 'negative'}, {'Extracted Segment': 'My best friend and I were still trying to finish our salad, and our cheese!', 'sentiment': 'negative'}, {'Extracted Segment': "They said they couldn't turn up out grill because it would sizzle. How else do you cook our food ??!", 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': 'they charged us tax on the gratuity!! WTF?!', 'sentiment': 'negative'}]}}