human
I was so excited to try Flights but I am sorry to say I had a very bad experience.  I am not saying about the food or drinks since I didn't have a chance to try yet but their front service, their host.  They are not friendly at all.  I called a day before to ask if we could do reservation for a friend birthday , the first thing she said " don't you check on yelp, we don't do reservation" I was like wow so much attitude. Then she insisted me to download no wait app.  I checked in 2 hours before we got there. One of our friend was there first so she checked in with the host and she said 50 minutes wait. Then we were all sitting at the bench waiting waiting. My impression was that when the table is ready, the host would come out to get us.  How would I know that they would send notification to my phone ? Maybe all she had to do is check on us once in a while.  She knew we waited on the bench freezing cold for 2 hours. When we checked, she was like "we sent you notification you didn't come we gave the table for the next group" .  Unbelievable.  No sympathy, no apology. I could go on and go on but I will leave it from here. I don't often write yelp review because I am a very easy customer but tonight I am so disappointed. I don't think I will come back again. Vesper has way better drink and customer service at least in my opinion.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'They are not friendly at all.', 'sentiment': 'negative'}, {'Extracted Segment': 'Maybe all she had to do is check on us once in a while.', 'sentiment': 'neutral'}, {'Extracted Segment': "When we checked, she was like 'we sent you notification you didn't come we gave the table for the next group'.", 'sentiment': 'negative'}, {'Extracted Segment': 'One of our friend was there first so she checked in with the host and she said 50 minutes wait.', 'sentiment': 'neutral'}], 'Food Quality': [], 'Other': [{'Extracted Segment': 'I was so excited to try Flights but I am sorry to say I had a very bad experience.', 'sentiment': 'negative'}]}}