human
Had a friend in town from out of state and took her to downtown Burlingame. This place was a great location and looked happening so we decided to try it out. Big mistake! We got seated right away at a table outside and waited 25 minutes without anyone coming by. I got up and asked the hostess when we were going to get helped and within a few minutes someone was at our table and apologized for the wait. The service didn't get any better from there. The servers were young and inexperienced and need better training. We had to ask for silverware. We had to ask for plates. We had to ask for everything! Common knowledge is that before food comes out, you make sure your guests have utensils so they can eat! The servers would literally just quickly put the food down and walk away, with me going 'excuse me! Hello!? Can I get xxx?' The location and the outdoor seating is great, but I won't be back. It was disappointing.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'The servers were young and inexperienced and need better training.', 'sentiment': 'negative'}, {'Extracted Segment': 'We had to ask for silverware. We had to ask for plates. We had to ask for everything!', 'sentiment': 'negative'}, {'Extracted Segment': "The servers would literally just quickly put the food down and walk away, with me going 'excuse me! Hello!? Can I get xxx?'", 'sentiment': 'negative'}, {'Extracted Segment': 'We got seated right away at a table outside and waited 25 minutes without anyone coming by.', 'sentiment': 'negative'}, {'Extracted Segment': 'I got up and asked the hostess when we were going to get helped and within a few minutes someone was at our table and apologized for the wait.', 'sentiment': 'neutral'}], 'Other': [{'Extracted Segment': 'Big mistake!', 'sentiment': 'negative'}, {'Extracted Segment': 'Common knowledge is that before food comes out, you make sure your guests have utensils so they can eat!', 'sentiment': 'neutral'}, {'Extracted Segment': 'It was disappointing.', 'sentiment': 'negative'}]}}