human
This is use to be my 100% FAVORITE place to eat... It's now another place that Covid has ruined. 

Their menu shrunk majorly and went way up in price. They streamline you into a few options but charge you about 50% more. Service is way down. Our server was hard to find, drinks weren't refilled often, We had to sit in the old lobby and it was FREEZING because we were right next to the door, and there is now a "service charge" that ran us about $35 for a forced tip and PPE. 

I wouldn't mind paying more money, especially because we know Covid has hurt them, but to cut the menu so much, and the service has dropped, it's longer worth it.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "This is use to be my 100% FAVORITE place to eat... It' s now another place that Covid has ruined.", 'sentiment': 'negative'}, {'Extracted Segment': 'Service is way down.', 'sentiment': 'negative'}, {'Extracted Segment': "Our server was hard to find, drinks weren't refilled often...", 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': 'Their menu shrunk majorly and went way up in price.', 'sentiment': 'negative'}, {'Extracted Segment': 'They streamline you into a few options but charge you about 50% more.', 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': "there is now a 'service charge' that ran us about $35 for a forced tip and PPE.", 'sentiment': 'negative'}], 'Ambience': [{'Extracted Segment': 'We had to sit in the old lobby and it was FREEZING because we were right next to the door...', 'sentiment': 'negative'}]}}