human
We were under 10 minutes late for our reservation. I had tried calling the restaurant several times to let them know, but the voice message system doesnt seem to let people get through to the restaurant directly. The hostess seemed unhappy we were late and was not gracious. I expect that a restaurant of their caliber would have less attitude. The busboys had very very good service.
gpt
{'overall_sentiment': 'mixed', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': 'The hostess seemed unhappy we were late and was not gracious.', 'sentiment': 'negative'}, {'Extracted Segment': 'The busboys had very very good service.', 'sentiment': 'positive'}, {'Extracted Segment': 'We were under 10 minutes late for our reservation.', 'sentiment': 'neutral'}], 'Other': [{'Extracted Segment': 'I had tried calling the restaurant several times to let them know, but the voice message system doesnt seem to let people get through to the restaurant directly.', 'sentiment': 'negative'}, {'Extracted Segment': 'I expect that a restaurant of their caliber would have less attitude.', 'sentiment': 'negative'}]}}