human
I made a review for 4:30, we arrived at 4:20 and got sat very quickly (which was nice). We then sat for 20 minutes without ever taking our order or being served. At 4:40 we got up and left. I stopped and told the hostess that after 20 minutes it wasn't worth the wait anymore and she said 'oh sorry, I'll let the server know'. Very disappointed as we were very excited to eat at Flights. We have been before and had zero issues. Very disappointing.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "I stopped and told the hostess that after 20 minutes it wasn't worth the wait anymore and she said 'oh sorry, I'll let the server know'.", 'sentiment': 'negative'}, {'Extracted Segment': 'We then sat for 20 minutes without ever taking our order or being served.', 'sentiment': 'negative'}]}}