human
Made a reservation for my fiancãÂ© 50th birthday 3 weeks in advance. We got there on a Sunday and not crowded. Two young employees (males) at the Valet, so we did valet parking. Both the employees didn't even opened our doors for us (strange I thought). We walked in and checked in 10 mins early, waited a few mins to be seated. 
Ordered drinks, appetizer and main course: cowboy steak and prime ribs. Waited 35+mins to hear the waitress said, " we over cooked the prime ribs so here is two cowboy steaks.".
My fiancãÂ© and I were very upset that they didn't even come to let us know and thought it's ok to just replace the prime rib for the cowboy steak.
Manager came by and apologized. Offered the cowboy steak on the house. The cowboy steak already cold. Mine tasted nothing upscale like a steakhouse steak but from places like Applebee's, lumberjack...
Most importantly no one acknowledge my fiancãÂ© 50th birthday. Therefore I have a 1 Star or I would have given a 3 stars. The dinner at Grandview is mainly for his birthday celebration. This experience is terrible and I wouldn't go back especially for food. The food is not quality... you pay for the view. The view isn't that spectacular. Save your time going there and head to Vans restaurant for a view that's just as good or even better. Be aware of trying to celebrate something special.
gpt
{'overall_sentiment': 'negative', 'aspects': {'Staff Service and Behavior': [{'Extracted Segment': "Two young employees (males) at the Valet, so we did valet parking. Both the employees didn't even opened our doors for us (strange I thought).", 'sentiment': 'negative'}, {'Extracted Segment': "Waited 35+mins to hear the waitress said, 'we over cooked the prime ribs so here is two cowboy steaks.'", 'sentiment': 'negative'}, {'Extracted Segment': "My fiancã\x83Â© and I were very upset that they didn't even come to let us know and thought it's ok to just replace the prime rib for the cowboy steak.", 'sentiment': 'negative'}, {'Extracted Segment': 'Manager came by and apologized. Offered the cowboy steak on the house. The cowboy steak already cold.', 'sentiment': 'negative'}, {'Extracted Segment': 'Waited 35+mins to hear the waitress said...', 'sentiment': 'negative'}], 'Food Quality': [{'Extracted Segment': "Mine tasted nothing upscale like a steakhouse steak but from places like Applebee's, lumberjack...", 'sentiment': 'negative'}], 'Price and Value for Money': [{'Extracted Segment': "Save your time going there and head to Vans restaurant for a view that's just as good or even better.", 'sentiment': 'negative'}], 'Ambience': [{'Extracted Segment': 'You pay for the view.', 'sentiment': 'neutral'}, {'Extracted Segment': 'Not crowded. We got there on a Sunday...', 'sentiment': 'neutral'}, {'Extracted Segment': "The view isn't that spectacular.", 'sentiment': 'negative'}], 'Other': [{'Extracted Segment': 'Most importantly no one acknowledge my fiancã\x83Â© 50th birthday.', 'sentiment': 'negative'}, {'Extracted Segment': 'Therefore I have a 1 Star or I would have given a 3 stars. The dinner at Grandview is mainly for his birthday celebration.', 'sentiment': 'negative'}]}}